<div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250113141200715KWg4zVMkpCQZmR.png" style="max-width:100%;height:auto" /></div><p> </p><div>Dear MEXCers,</div><div> </div><div>We are thrilled to announce that MEXC P2P is launching the <strong>PHP</strong> Fiat Zone, bringing you a more convenient way to deposit. We are now rolling out the “P2P Early Bird Merchant Offer”—an exclusive opportunity for ambitious merchants like you! Check the program details to see if you are eligible and register!</div><div> </div><div>📅<strong> Registration Closes: January 31, 2025</strong></div><div> </div><h4><strong>What is a "P2P Early Bird Merchant"?</strong></h4><div>Become a P2P merchant before the corresponding fiat zone opens. This means you will be one of the earliest merchants in MEXC P2P's growth journey, enjoying benefits beyond those of regular merchants and receiving generous rewards.</div><div> </div><h4><strong>What is the difference between "P2P Early Bird Merchants" and "P2P Regular Merchants"?</strong></h4><div>While the criteria to become a P2P Early Bird Merchant are higher, the benefits are significantly greater, including lucrative rewards! <strong>You can earn up to 1,000 USDT per week, with the possibility of doubling your rewards </strong>for outstanding performance! The detailed benefits are outlined below:</div><p> </p><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:212px" width="212" /><col style="width:303px" width="303" /><col style="width:312px" width="312" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong>**Early Bird Merchant**</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong>Regular Merchant</strong></div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Security Deposit</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Special security deposit policy</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Requires frozen security deposit</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Reward Policy</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Earn up to $1,000 in rewards weekly</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">None</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Merchant Badge</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Special merchant badge</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Regular verified merchant badge</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Merchant Support</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">1-on-1 service channel</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Regular service channel</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Dispute Resolution Efficiency</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Priority handling</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center">Regular handling</div></td></tr></tbody></table></div><div> </div><h4><strong>How to become a "P2P Early Bird Merchant"?</strong></h4><div>If your MEXC KYC nationality is Philippines, and you have <strong>at least 6 months</strong> of P2P merchant experience, don't miss the chance! Click the link below, fill out the form and our team will reach out via Telegram if you qualify.</div><div><a href="https://docs.google.com/forms/d/e/1FAIpQLSfQo6g1NeZ5Ax643rKeRQpxqEx6UPdlT7mT36DwPjMPtIZMZw/viewform?usp=sharing">>>Click here to become a P2P Early Bird Merchant!</a></div><div> </div><div>Here at MEXC P2P, we are committed to offering competitive prices and better services. Join us now!</div><div> </div><div>MEXC P2P Team</div><div>January 13, 2025</div><div> </div><div> </div></div><p> </p>
<div><h3 class="heading-3 ace-line old-record-id-doxuspJWSIOkN0UxXHAFednLubd">FAQs—Launchpool</h3><div class="ace-line ace-line old-record-id-doxusWSDgOdGobn5W4G1QM1GIHc"><strong>What is the MEXC Launchpool event?</strong></div><div class="ace-line ace-line old-record-id-doxusrMUyBJCrbsXRERpA5R3vXd">MEXC Launchpool is a platform that enables users to stake selected tokens in exchange for airdrops of popular or newly listed cryptocurrencies. Staked tokens can be redeemed at any time, and users receive token rewards proportional to their staking amount. Launchpool supports a variety of staking tokens, including MX, USDT, and project-specific tokens. The details of each staking pool are determined by the individual project.</div><div class="ace-line ace-line old-record-id-EyLrdZdMfozYjmxqYdBuIXmIsBd"><br /></div><div class="ace-line ace-line old-record-id-doxusxUeLlFNIG5256TUjICfsig"><strong>Who is eligible to participate in the Launchpool event?</strong></div><ul class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-FapWdQrwpo3gP6xSQYYuo4G5src"><div>Users who have completed <span style="color:rgb( 36 , 91 , 219 )"><strong><a href="https://www.mexc.com/learn/article/17827791509561">KYC verification</a></strong></span> are eligible.</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-EZ64dXSAaonBb4xsSNFupYaWsAf"><div>Market makers and institutional accounts are not eligible.</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-DqGQd0PM0ob8tcxnDDfuRkbqsch"><div>Institutions and users from restricted countries/regions are not allowed to participate.</div></li></ul><div class="ace-line ace-line old-record-id-doxus37vsZRHMOUVXybdTl4cA4d"><br /></div><div class="ace-line ace-line old-record-id-doxusBqEDFFzo1lWByGl5bxVtWe"><strong>How can I participate in Launchpool?</strong></div><div class="ace-line ace-line old-record-id-QC6ddsmcKop0mfxbZXyuRwZ4svc">Visit the <a href="https://www.mexc.com/mx-activity/launchpool">Launchpool event page</a> and choose the project token pool you wish to support. Stake the designated tokens (e.g., MX, USDT, project tokens, etc.) to participate.</div><div class="ace-line ace-line old-record-id-doxuskqBiIZbLBDdgCgsZJCHagg"><br /></div><div class="ace-line ace-line old-record-id-doxusjKMKMhsUKIBAitS6GTZzkh"><strong>Are there limits on staking tokens?</strong></div><div class="ace-line ace-line old-record-id-doxusVnimyDpbiPbrgUl9VJRZPh">The event page will specify the maximum and minimum staking amounts. Please refer to the event rules for detailed information.</div><div class="ace-line ace-line old-record-id-doxusge9XKtkXSAo9uzrvt5peib"><br /></div><div class="ace-line ace-line old-record-id-doxusvsD9GSgwZcqrEcxoKaCHsg"><strong>How is my reward calculated?</strong></div><div class="ace-line ace-line old-record-id-doxusz2hbv1v95gPeisxdIUzCIb">Daily rewards are determined using the following formula: <strong>Daily Token Reward = User's Daily Average Staked Amount </strong><strong>/ </strong><strong>Total Daily Average Staked Amount of All Users × Total Daily Pool Reward.</strong> For example, if you stake 100 USDT and the total pool reward for the day is 10,000 USDT, and your stake represents 1% of the total, you would earn a 100 USDT reward.</div><div class="ace-line ace-line old-record-id-Uf9JdnWdEoicD0xjG3gubHgHsag"><em>Please note:</em></div><ul class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-SDD9dqGwyocwGFxEJv9utDp6sNc"><div>Reward distribution may experience slight delays. </div></li><li style="text-align:left" class="ace-line ace-line old-record-id-BPKsdo7BAo37XfxH4YCu5F38s0g"><div>Rewards are based on the actual staking duration. Stakes of less than one hour will not earn rewards.</div></li></ul><div class="ace-line ace-line old-record-id-doxusRIhETvKF8Siy6H8uWbdokI"><br /></div><div class="ace-line ace-line old-record-id-doxusloSmAXEylA3eP426zs0t1H"><strong>When are interest and rewards distributed?</strong></div><div class="ace-line ace-line old-record-id-doxusn0CO5uCEBd2f30smSE1gzg">Currently, all rewards are calculated on an hourly basis, and distributed in the following three forms:</div><ul class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-doxusvFlBQzn9ykdm0x525Iv07e"><div><strong>Hourly Distribution: </strong>The rewards from locked assets will be calculated within T+1 hour and distributed every hour.</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusosAa1tSjYLc8P4B5C5jyhe"><div><strong>Daily Distribution</strong><strong>: </strong>After T+1 settlement, rewards will be directly credited to the Spot account.</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxuszIo85w1iAnZ6c0n5PQ5CLf"><div><strong>One-Time Distribution After Event Ends: </strong>All rewards will be distributed within 1 hour after the event ends.</div></li></ul><div class="ace-line ace-line old-record-id-doxusUEXUemS5BQZYM52eoDbS8e"><em>*Please refer to the actual event landing page rules for the specific reward distribution method. Currently, earnings are still calculated on an hourly basis.</em></div><div class="ace-line ace-line old-record-id-doxusCaJn4Mhbz5F2n84Xbo83Rb"><br /></div><div class="ace-line ace-line old-record-id-doxus5KvpjPagGJQIMKlfP3xjLg"><strong>How can I view staking history?</strong></div><div class="ace-line ace-line old-record-id-doxus6Prx6cjYNR8Hr3zZeCDZ6c">You can check your current staking amount and reward details under [<a href="https://www.mexc.com/activity-reward-records?type=2&from=launchpad">Reward History</a>] on the Launchpool page.</div><div class="ace-line ace-line old-record-id-doxusluM0foxMweB6gHYkBKIx0f"><br /></div><div class="ace-line ace-line old-record-id-doxuscAhNJFqOdPAAejbbzcy9pY"><strong>Can staked tokens be redeemed at any time?</strong></div><div class="ace-line ace-line old-record-id-doxusqrmQAo8DSPte3B1nonmv3e">Yes, you may redeem your staked tokens at any time. Once redeemed, the tokens will be immediately transferred to your Spot account.</div><div class="ace-line ace-line old-record-id-doxus0PMiHWMOWrgD8ygG8w1Msd"><br /></div><div class="ace-line ace-line old-record-id-doxusFYBVCWKgba0a2zeJEgTIge"><strong>Can I redeem my staked tokens after the staking period ends?</strong></div><div class="ace-line ace-line old-record-id-doxusLCwJIm0sw9FxC5nRUvCjGh">Once the staking period concludes, your staked tokens will be automatically redeemed without requiring manual action. Please note that there may be a slight delay in receiving your staked amount.</div><div class="ace-line ace-line old-record-id-doxus4PVNsAavUXMNMC9xwACtdg"><br /></div><div class="ace-line ace-line old-record-id-doxusvH4PC3Ww8cUcmfPQiAB71g"><strong>Can I participate in other </strong><strong>events</strong><strong> simultaneously?</strong></div><div style="text-align:left" class="ace-line ace-line old-record-id-YE0EdtG5poQ2fFxG54XuCLN3s6f">Yes, staked MX tokens can also be used to participate in Kickstarter airdrop events, allowing you to earn double rewards.</div><div class="ace-line ace-line old-record-id-doxusrljATpZMWSXABykGyo9HQf"><br /></div><div class="ace-line ace-line old-record-id-doxusoYbP8xnq5GxqthR2ibt8m2"><strong>Can I compound my earnings?</strong></div><div style="text-align:left" class="ace-line ace-line old-record-id-VjqadXqyloXeYCxDGzHuNZhvsYc">Daily rewards will not be automatically reinvested to generate additional earnings. To earn more, you will need to manually stake in a new staking pool.</div><div class="ace-line ace-line old-record-id-doxusrWPvPOwMblV9d7UYbbQ9Nd"><br /></div><div class="ace-line ace-line old-record-id-doxus23QH1tStbfS2HgNnlxZ1uh"><strong>How is a new user defined?</strong></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusidOGxadLyMSDX2miVm28jf">A new user refers to a user who signs up for a new MEXC account during the event period or a user whose total deposits were less than $100 before the event started.</div><div class="ace-line ace-line old-record-id-doxuspr1CArsnYVhH9jITp6J8Td"><br /></div><div class="ace-line ace-line old-record-id-doxusiTavXki0n8TAgzyhRKzsoa"><strong>What should I be aware of when participating in Launchpool events?</strong></div><ul class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-doxusWM6c8za1jjoKr3DT05Ongc"><div>Event rules may be adjusted based on actual conditions. Please refer to the landing page for the most up-to-date information.</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxus3rC8oDBdKjhdhuF1EBxUHc"><div>Rewards will only be distributed if the amount is greater than or equal to 0.01 USDT or its equivalent.</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusW2YblNc1i6KkKa6ZXl0RCh"><div>Multiple account operations, cheating, or any other fraudulent activities are strictly prohibited. Participants found engaging in such activities will be disqualified from the event.</div></li><li class="ace-line ace-line old-record-id-Tr9PdktAPoBN7fxl2HOuaybgs6b"><div>Before the rewards are distributed, the platform will perform a final review of user eligibility. Users whose accounts are deemed abnormal or who do not meet the activity requirements will be ineligible to receive rewards. Please ensure that your account activities comply with the platform's rules to avoid any issues with reward eligibility.</div></li></ul><div class="ace-line ace-line old-record-id-doxusKYiKIf3R3pDutyTI08nK1g"><br /></div><div class="ace-line ace-line old-record-id-doxusN08GBJqJQGoq3tTPNm7nQg"><strong>How is the estimated Annual Percentage Rate (APR) calculated?</strong></div><div class="ace-line ace-line old-record-id-JSxgdViMsoYjdZxNj7yuCG2vsYe">The APR is a dynamic estimate of the annualized return, based on the current total staked amount. As the total staked amount increases, the APR may decrease accordingly.</div><div class="ace-line ace-line old-record-id-KE3adb73FoxhHsxqdpyuEkrwsce"> For example, with hourly distribution, the estimated APR is calculated as follows: <strong>APR = Airdrop amount from the previous hour </strong><strong>/ </strong><strong>Total locked amount from the previous hour × 365 × 24 × 100%.</strong> Data is updated on an hourly basis, and the values provided are for reference only.</div><div class="ace-line ace-line old-record-id-doxusex6OHDb2UtTDyxzOSCHj4g"><br /></div><div class="ace-line ace-line old-record-id-doxustEzJAFDuGeEUWTwTYPpHHd"><strong>What risks should I be aware of?</strong></div><div class="ace-line ace-line old-record-id-doxuskzMrFMo1g8v4GhUMQNg60c">Digital assets are highly volatile and carry investment risks. We strongly recommend users conduct thorough research and make investment decisions based on their own risk tolerance.</div></div><p><br /></p>
<div><div style="line-height:1.3"><i>Note: Currently, the Merchant Background is only available on the website for verified merchants.</i></div><div style="line-height:1.3"> </div><p style="line-height:1.3"> </p><h2 style="line-height:1.3">Basic settings</h2><p style="line-height:1.3"> </p><div style="line-height:1.3">💡<strong style="font-weight:bolder"> How to change my nickname?</strong></div><p style="line-height:1.3"> </p><div style="line-height:1.3">You can change your nickname via [User Center].</div><p style="line-height:1.3"> </p><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241223145930378lZUmCAKrSTbaFd.png" /></div><p style="line-height:1.3"> </p><div style="line-height:1.3">Click on the edit button next to your current nickname to edit. It can only be modified once every 30 days.</div><p style="line-height:1.3"> </p><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241223145930656zVupJFrp6NxhLZ.png" /></div><p style="line-height:1.3"> </p><div style="line-height:1.3">Note: Merchant Nickname is different from personal account nickname; where Merchant Nickname is the Nickname that will be shown in your Published Ads. Please set your nickname professionally and do not use your real name. We reserve the right to close a merchant's ads or disqualify a merchant if we find the nickname offensive or improper.</div><div style="line-height:1.3"> </div><div style="line-height:1.3">💡<strong style="font-weight:bolder"> How to add a payment method?</strong></div><p style="line-height:1.3"> </p><div style="line-height:1.3">Go to [User Center] - Click [Add payment method] and choose the payment method you prefer. You can edit payment details or disable them</div><p style="line-height:1.3"> </p><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241223145930266UGTrJlf8iPZa4R.png" /></div><p style="line-height:1.3"> </p><div style="line-height:1.3">💡<strong style="font-weight:bolder"> How to set order notifications?</strong></div><p style="line-height:1.3"> </p><div style="line-height:1.3">Go to [User Center] and click the notifications you want to use. We recommend enabling more notifications to receive timely updates about ongoing P2P transactions.</div><p style="line-height:1.3"> </p><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241223145930369yb1h6akfrMntt4.png" /></div><p style="line-height:1.3"> </p><h2 style="line-height:1.3">Advertisements and Orders</h2><p style="line-height:1.3"> </p><div style="line-height:1.3">💡<strong style="font-weight:bolder"> How to post an ad?</strong></div><p style="line-height:1.3"> </p><div style="line-height:1.3">Please refer to the guide to learn how to create a new advertisement on the website.</div><div style="line-height:1.3"><a href="https://www.mexc.com/learn/article/17827791519699">https://www.mexc.com/learn/article/17827791519699</a></div><div style="line-height:1.3"> </div><div style="line-height:1.3">💡<strong style="font-weight:bolder"> How to process a trade?</strong></div><p style="line-height:1.3"> </p><div style="line-height:1.3">When a user responds to your ad, you will receive notifications via multiple channels. You also can find the order in Pending Orders.</div><div style="line-height:1.3"> </div><div style="line-height:1.3">Sell Ads:</div><p style="line-height:1.3"> </p><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241223145930581hiaBKo8cACDFcN.png" /></div><p style="line-height:1.3"> </p><div style="line-height:1.3">After the buyer clicks [Transfer Completed], you can check that you’ve received their payment from your account. Do not release crypto until the payment is confirmed. Click [Payment Received] after confirming the payment.</div><p style="line-height:1.3"> </p><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202412231459306528YuG0nsA3YX2Nf.png" /></div><p style="line-height:1.3"> </p><div style="line-height:1.3">Buy Ads:</div><p style="line-height:1.3"> </p><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241223145930654BjUUlqMowk6vwh.png" /></div><div style="line-height:1.3">After you click [Paid] or [Transfer Completed] , sellers can check that they’ve received your payment. After they click [Payment Received], the purchase will be successful.</div><div style="line-height:1.3"> </div><div style="line-height:1.3"><strong style="font-weight:bolder">💡 How to find my past orders and download order receipt?</strong></div><p style="line-height:1.3"> </p><div style="line-height:1.3">You can view your orders by clicking the [Orders] on the P2P mainpage.</div><p style="line-height:1.3"> </p><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241223145930901Ry9KW8fKLLowL1.png" /></div><p style="line-height:1.3"> </p><div style="line-height:1.3">You can also find past orders via Merchant Background - [Orders] - [History]. Select a date and export the order receipt.</div><p style="line-height:1.3"> </p><div style="line-height:1.3"> </div><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241223145930650OYkmL2Tgch56ru.png" /></div><div style="line-height:1.3"> </div><p style="line-height:1.3"> </p><h2 style="line-height:1.3">Order appeal</h2><p style="line-height:1.3"> </p><div style="line-height:1.3">Before submitting an appeal, we recommend that you contact the counterparty first and try to resolve the issue.</div><div style="line-height:1.3"> </div><div style="line-height:1.3">💡 <strong style="font-weight:bolder">How to submit an appeal?</strong></div><p style="line-height:1.3"> </p><div style="line-height:1.3">Go to [Orders] - [Contact], then click [Appeal] under the order details.</div><p style="line-height:1.3"> </p><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241223145931001360rerdgTptHuq.png" /></div><p style="line-height:1.3"> </p><div style="line-height:1.3">Or you can click the [Appeal] on the order details page.</div><p style="line-height:1.3"> </p><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202412231459310743zIfTkAYJt2c3Z.png" /></div><p style="line-height:1.3"> </p><div style="line-height:1.3">Select the appeal reason. Briefly describe the problem and upload the relevant screenshots, documents, etc. Click [Submit] to file the appeal.</div><p style="line-height:1.3"> </p><div style="line-height:1.3;text-align:center"><img style="max-width:100%;height:auto" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241223145931024NZTqeBbcOqJFfi.png" /></div><p style="line-height:1.3"> </p><div style="line-height:1.3">Your appeal will be passed to the Merchant Support team to review.</div><div style="line-height:1.3"> </div><div style="line-height:1.3">Thank you for your support!</div><div style="line-height:1.3"> </div><div style="line-height:1.3">For more MEXC P2P updates, join the Telegram Community:</div><div style="line-height:1.3"><div><div>VND: <a href="https://t.me/P2PMEXCVietnam">@P2PMEXCVietnam</a></div><div>RUB: <a href="https://t.me/MEXCP2PRUB">@MEXCP2PRUB</a></div></div><div><div style="text-align:left"><div><div style="text-align:left">BRL: <a href="https://t.me/MEXCP2P_Brazil">@MEXCP2P_Brazil</a></div><div>P2P Spanish: <a href="https://t.me/MEXCP2P_ES">@MEXCP2P_ES</a></div><div>General PT group: <a href="https://t.me/MEXCPortugal">@MEXCPortugal</a></div></div><p> </p></div></div><p> </p></div><div style="line-height:1.3"> </div><div style="line-height:1.3">December 2024</div><div style="line-height:1.3">MEXC P2P Team</div></div><p style="line-height:1.3"> </p><p style="line-height:1.3"> </p>
<p>Dear MEXC Affiliates,<br /><br />We're thrilled to introduce the new [Task Center] feature in the MEXC Affiliate system! This feature is designed to help affiliates earn amazing rewards by completing specific tasks while streamlining the promotional journey. With clear objectives and built-in incentives, the Task Center enables you to unlock extra rewards as you promote, boosting your overall affiliate earnings.<br /><br /><strong style="font-weight:bolder">How to Find the Task Center</strong><br />On your affiliate dashboard, you can view the tasks that are currently ongoing. Click on [Go to Complete Tasks] to quickly navigate to the Task Center and begin your task journey.<br /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241127153710452sLYEAQlaXn1AP9.png" width="563" style="max-width:100%;height:auto" /><br /><br />Additionally, you can access the Task Center through the [Task Center] option in the left menu bar of the Affiliate system, making it even easier to view and manage your tasks.<br /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202411271537101575ZHMyTBrmA3uJe.png" width="557" style="max-width:100%;height:auto" /><br /><br /><br /><strong style="font-weight:bolder">Task Center Introduction </strong><br />The Task Center page is divided into two sections: [Ongoing Tasks] and [Completed Tasks], helping you efficiently track and manage your task progress.<br /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241127153706873uSqZYG975qE8hz.png" width="553" style="max-width:100%;height:auto" /><br /><br /><strong style="font-weight:bolder">How to Complete Tasks</strong><br />Go to the Task Center, click on the task you wish to complete, and follow the instructions listed on the page. The valid duration of the task will be displayed on the task page. Ensure all steps are completed within the given time frame and pay attention to the detailed task description at the bottom of the page. Once you've completed the task, click the [Submit] button and wait for the review results. After approval, you will receive your reward.<br /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202411271537057298aKwpoYGJ1nOoK.png" width="529" style="max-width:100%;height:auto" /><br /><br />We believe the new Task Center will assist you in achieving your promotional goals and earning greater rewards. Please <a href="https://affiliates.mexc.com/login">log in</a> to your affiliate account now to explore this exciting new feature.<br /><br />If you have any suggestions for product feature improvements, please feel free to contact us.<br /><br />Enjoy trading on MEXC<br />MEXC Team<br />November 27, 2024<br /></p>
<div><div>When undergoing KYC verification on MEXC, there may be instances where verification fails. Below are some possible explanations and solutions:</div><div> </div><h2>How to Check KYC Verification Results:</h2><div>After submitting your KYC verification information, MEXC will send the results via email. If your KYC verification failed, an email explaining the reasons will be sent to the email address you used to sign up for MEXC.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202411201020217716uOwfc87d3Efz4.png" width="638" style="max-width:100%;height:auto" /></div><div>You can also check KYC verification results by clicking to visit the <a href="https://www.mexc.com/user/id-auth">identification page</a>.</div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241120102021815LHaQ5MYtcbl0Ua.png" width="644" style="max-width:100%;height:auto" /></div><div>Why KYC Verification Might Fail and How to Resolve It:</div><div><table style="height:100%;width:100%;border:1px none rgb( 179 , 179 , 179 );border-collapse:collapse;border-spacing:0px;table-layout:fixed"><colgroup><col style="width:100px" width="100" /><col style="width:262px" width="262" /><col style="width:262px" width="262" /><col style="width:262px" width="262" /></colgroup><tbody><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">No.</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">Common</strong> <strong style="font-weight:bolder">Reasons for Failure</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">Possible Causes / Description</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">Solution</strong></div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">1</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The document information is invalid or incomplete. Please ensure that your full name or portrait photo and other details are clear and visible, or submit another type of document.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The document photo is blurry or some information is unreadable, preventing the system from verifying it. The document is of a type not supported by MEXC.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Ensure the document photo is clear and visible, especially key information like your name and photo, or retake and upload another valid document. MEXC only supports the following document types: <strong style="font-weight:bolder">ID card, passport, driver's license.</strong></div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">2</strong></div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>This document has already been used to verify the maximum number of accounts.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The document has already been used for multiple accounts, exceeding the number of accounts allowed by the platform.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Submit a new document that hasn't been linked to other accounts, or use another valid document type.</div><div> </div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">3</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The document has expired. Please submit another type of document.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The document submitted has expired and is no longer considered valid by the system.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Upload a valid, unexpired document to ensure successful verification.</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">4</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Screenshots or photocopies are not supported. Please submit the original document.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The uploaded document is a screenshot or a photocopy, not a clear photo of the original document.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Ensure that you upload a clear photo of the original document. Screenshots or photocopies are not supported.</div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">5</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Document information is incomplete.</div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Key information on the document (such as name, document number) is not fully visible, and the system cannot verify it.。</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Retake and upload a complete photo of the document, ensuring all necessary information is visible.</div><div> </div></td></tr><tr style="height:39px"><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div style="text-align:center"><strong style="font-weight:bolder">6</strong></div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Discrepancy between primary and advanced KYC verification information</div><div> </div><div> </div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>The information provided in primary and advanced verification does not match, causing the system to deny verification.</div></td><td style="border:1px solid rgb( 222 , 224 , 227 );min-width:2em;padding:8px;font-size:10pt;vertical-align:top" colspan="1" rowspan="1"><div>Verify and ensure primary and advanced verification information is consistent, especially key details like name and document number.</div><div> </div></td></tr></tbody></table></div><div>Other Things to Consider:</div><ol start="1" style="list-style-type:decimal"><li style="text-align:left"><div><strong style="font-weight:bolder">Image Format and File Size: </strong>Ensure that the uploaded files meet the platform's required formats (such as JPG, PNG, JPEG) and file size limits (image size should not exceed 5 MB) to avoid upload failure.</div></li><li style="text-align:left"><div><strong style="font-weight:bolder">Photo</strong> <strong style="font-weight:bolder">Background and Lighting: </strong>We suggest taking document photos in a well-lit environment, avoiding glare, shadows, or blurriness to ensure the system can clearly recognize all information.</div></li></ol><div> </div><h2>How to Resubmit KYC Verification:</h2><div>Before resubmitting, carefully review the [Why KYC Verification Might Fail and How to Resolve It] table above and prepare the relevant supporting documents. Make sure your device and camera are ready and that you are in a well-lit environment.</div><div> </div><h5>Web: Click [User Icon] → [Identification] → [Verify via Web/Verify via App].</h5><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241120102021819QLc9iekQ9Jzzzz.png" width="656" style="max-width:100%;height:auto" /></div><div>App: On the homepage, tap the top left [User Icon] → [Verify] → [Verify/Verify Again].</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20241120102021792VCeZeqnXWuEQOw.png" width="404" style="max-width:100%;height:auto" /></div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202411201020218330mIdauomCZtb5j.png" width="350" style="max-width:100%;height:auto" /></div><div> </div><h2>Still Need Help?</h2><div>If you are still unable to pass KYC verification after trying the above solutions, please contact online customer service or submit a <a href="https://www.mexc.com/support/requests">support ticket</a> for further assistance. Our customer service team can provide you with more detailed guidance.</div></div><p> </p>