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Help & FAQ

<div><div><p><span style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-size:15px"><span style="display:!important;font-family:&#39;-apple-system&#39; , &#39;segoe ui&#39; , &#39;roboto&#39; , &#39;helvetica neue&#39; , &#39;helvetica&#39; , sans-serif , &#39;system-ui&#39;;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">Due to Aptos (APT) network maintenance, MEXC has temporarily suspended deposits and withdrawals on the Aptos network.</span></span><br /><br /></p><p style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:&#39;-apple-system&#39; , &#39;segoe ui&#39; , &#39;roboto&#39; , &#39;helvetica neue&#39; , &#39;helvetica&#39; , sans-serif , &#39;system-ui&#39;;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><br /><span style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-size:15px"><span style="display:!important;font-family:&#39;-apple-system&#39; , &#39;segoe ui&#39; , &#39;roboto&#39; , &#39;helvetica neue&#39; , &#39;helvetica&#39; , sans-serif , &#39;system-ui&#39;;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><strong style="font-family:inherit !important;font-weight:bolder">Please Note:</strong></span></span></p><ul style="list-style-type:disc;background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-family:&#39;-apple-system&#39; , &#39;segoe ui&#39; , &#39;roboto&#39; , &#39;helvetica neue&#39; , &#39;helvetica&#39; , sans-serif , &#39;system-ui&#39;;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;list-style:disc;margin-top:0px;margin-bottom:1em;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><li style="font-family:inherit !important;list-style:inherit"><span style="background-color:rgb( 255 , 255 , 255 );color:rgb( 51 , 51 , 51 );font-size:15px"><span style="display:!important;font-family:&#39;-apple-system&#39; , &#39;segoe ui&#39; , &#39;roboto&#39; , &#39;helvetica neue&#39; , &#39;helvetica&#39; , sans-serif , &#39;system-ui&#39;;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">Deposit and withdrawal services are expected to resume on August 4. Please refer to the deposit/withdrawal page for further updates.</span></span></li></ul><p><br /></p></div><div>We apologize for any inconvenience this may cause. Thank you for your support!</div></div><div> </div>

Deposits & Withdrawals

Suspension of Deposits and Withdrawals on Aptos Network

<div><div><strong style="font-weight:bolder">Looking for the fastest way to get MEXC updates? Join our </strong><a target="_blank" href="https://t.me/MEXC_OfficialAnnouncements" rel="noopener noreferrer"><strong style="font-weight:bolder">Announcement Telegram</strong></a><strong style="font-weight:bolder"> today!</strong></div><div> </div><div><strong style="font-weight:bolder">MEXC Platform: </strong><a target="_blank" href="https://www.mexc.com/download" rel="noopener noreferrer">Download App</a> | <a target="_blank" href="https://www.mexc.com/zero-fee" rel="noopener noreferrer">Trade with 0 Fees</a> | <a target="_blank" href="https://www.mexc.com/buy-crypto" rel="noopener noreferrer">Buy USDT Instantly</a></div><div><strong style="font-weight:bolder">Join MEXC Community:</strong> <a target="_blank" href="https://x.com/MEXC_Official" rel="noopener noreferrer">X (Twitter)</a> | <a target="_blank" href="https://t.me/MEXCEnglish" rel="noopener noreferrer">Telegram</a> | <a target="_blank" href="https://discord.com/invite/sHj2NrKacq" rel="noopener noreferrer">Discord</a></div><div><strong style="font-weight:bolder">Support:</strong> <a target="_blank" href="https://www.mexc.com/support" rel="noopener noreferrer">Help Center</a> | <a target="_blank" href="https://www.mexc.com/terms" rel="noopener noreferrer">Terms of Service</a></div><div><div><strong style="font-weight:bolder">Account Verification: </strong><a target="_blank" href="https://www.mexc.com/support/article/why-is-kyc-verification-necessary-17827791519717" rel="noopener noreferrer">Understanding KYC</a> | <a target="_blank" href="https://www.mexc.com/learn/article/does-mexc-require-kyc-complete-guide-to-mexc-kyc-verification/1" rel="noopener noreferrer">How to KYC</a></div></div></div>

Suspension of Deposits and Withdrawals on Aptos Network

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