MEXC P2P Merchant Guideline
Last Updated: 2023/04/25
This MEXC P2P Merchant Guideline (the 'Guideline') forms part and parcel of the MEXC P2P Service Agreement (the 'Service Agreement') and P2P Appeal Handling Rules (the 'Appeal Rules'). By subscribing to MEXC P2P as a Merchant, you are deemed to have read, understood, and accepted this P2P Merchant Guideline, the Service Agreement and Appeal Rules and agreed to be bound by and comply with the provisions contained therein.
All terms and references used in this Guideline and which are defined and construed in the MEXC User Agreement (the “User Agreement”) or the Service Agreement, but are not defined or construed in this Guideline, shall have the same meaning and construction in this Guideline.
General Principles
- Be honest, polite, and fair.
- Act with integrity.
- Be responsible for your Advertisements. Confirm the price and quantity before you publish.
- Always make payments, release tokens, and reply to users in a timely manner. Only accept payments in the methods you advertise and those available on MEXC P2P.
- Do not cancel orders arbitrarily and do not appeal maliciously. Contact users directly before filing an appeal.
- Do not include “MEXC”, local bank names, payment method names, or any sensitive words in your username.
Trading Obligations
- You are advised to carry out additional identity verification with the counterparty if any suspicions arise during the course of transaction.
- Merchants must not participate in any form of transactions involving illegal funds.
- If user complains that his/her bank account is frozen after receiving payment from the merchant, the merchant must cooperate with MEXC to proactively provide necessary evidence as required by MEXC.
- If Merchant brought illegal digital assets or illegal funds into MEXC, resulting in legal risks and/or loss of assets for MEXC and its users, MEXC has the right to disqualify the Merchant, ban all of their activities, and confiscate the security deposit. In any case, MEXC still reserves the right to pursue any losses or damages suffered as a direct and/or indirect consequences of Merchant's aforesaid actions, and the Merchant hereby indemnifies MEXC against all direct, indirect, special, consequential losses and/or damages arising therefrom.
Consequences for Breach
- For each/every violation of certain clauses contained under this Guideline, MEXC may impose certain penalty/restrictions upon your Merchant account, which may include, but not limited to, Warning, Trading Suspension, Ad Suspensions, Disqualification, Confistication of Security Deposits.
Types of Violation | Behavior | Consequence | |
First Violation | Second Violation | ||
Breach of General Principle | Violation of General Principle 1-2 | Warning | Disqualification, Confistication of Security Deposits. |
Violation of General Principle 3 | Ad Suspension | Disqualification, Confistication of Security Deposits. | |
Violation of General Principle 4 | Trading Suspension | Disqualification, Confistication of Security Deposits. | |
Violation of General Principle 5 | Trading Suspension | Disqualification, Confistication of Security Deposits. | |
Violation of General Principle 6 | Disqualification, Confistication of Security Deposits. | NA | |
Inactive Merchant | The merchant did not complete any orders in 2 consecutive weeks | Trading Suspension, Ad Suspension | Disqualification and Confistication of Security Deposits. |
Risk Control Measures Triggered | User's bank account frozen due to receiving money from Merchant and Merchant failed to cooperate with MEXC within the given timeframe | Trading Suspension, Ad Suspension | Disqualification and Confistication of Security Deposits. |
MEXC risk control system detects an abnormality, and the Merchant refuses or does not actively cooperate with MEXC for investigation | Disqualification and Confistication of Security Deposits. | NA | |
MEXC risk control system detects that the Merchant uses other accounts to wash trades and block other Merchants’ ads intentionally | Disqualification and Confistication of Security Deposits. | NA | |