MEXC Card Cashback FAQ: Rates, Crediting Times, and Rules Explained
Key Takeaways:
- MEXC Card cashback is based on your VVIP level, with rates of up to 10%.
- Cashback is paid in USDT and credited to your Fiat account within three calendar days after settlement (T+3).
- The monthly cashback cap applies across all MEXC Cards held by the same user and resets on the first day of each month.
- Certain merchant categories and transaction types are not eligible for cashback. Cashback earned on refunded transactions will be deducted from your account.
- You can view cashback details on the MEXC Card homepage and transaction history page at any time.
1. How MEXC Card Cashback Works
MEXC Card is a crypto payment card offered by MEXC. Once a card purchase is settled, the system calculates cashback based on your current VVIP level. Cashback is paid in USDT directly to your Fiat account. No manual claim is required.
The cashback rate and monthly cap for each level are shown below:
VVIP Level | Cashback Rate | Monthly Cashback Cap |
Standard | 4% | 50 USDT |
Premier | 6% | 150 USDT |
Elite | 10% | 800 USDT |
Note: The applicable levels, cashback rates, and monthly caps are subject to the information displayed in the app. Updates to this FAQ may be delayed. If there is any discrepancy, the information shown in the app takes precedence.
2. When Is Cashback Calculated and Credited?
Cashback is based on transaction settlement, not authorization. Once settlement is complete, the system immediately calculates the cashback amount and credits it to your Fiat account within three calendar days (T+3). If a transaction is reversed after authorization and does not settle, no cashback is earned.
3. Is the Cashback Cap Separate or Shared Across Multiple Cards?
The monthly cashback cap is shared across all cards held by the same user. Cashback earned on all your MEXC Cards is combined and counts toward a single monthly cap.
4. When Does the Monthly Cashback Cap Reset?
The monthly cashback cap resets automatically at 00:00 (UTC+8) on the first day of each month. The accumulated cashback total for the new month starts at zero, and you can earn cashback again up to the cap for your level.
5. Which Purchases Are Not Eligible for Cashback?
Cashback exclusions include purchases in transactions under certain Merchant Category Codes (MCCs), forced-authorization transactions, transactions flagged by risk controls, and the portion of a transaction that would generate cashback exceeding your remaining monthly cashback allowance. If a transaction falls into one of these categories, you can view the reason for ineligibility in your transaction history.
6. Which VVIP Level Applies if It Changes Between Purchase and Settlement?
Cashback is calculated using your VVIP level at the time of settlement. If your level increases, your remaining monthly cashback allowance is immediately recalculated based on the cap for your new level. If your level decreases and your accumulated cashback exceeds the new cap, previously credited cashback will not be recovered. However, your remaining allowance for that month will be zero.
7. Will Cashback Be Recovered if a Purchase Is Refunded?
Yes. When a transaction is refunded, the system recovers the corresponding cashback. If your account balance is insufficient to cover the deduction, an outstanding balance notification will appear. You should repay the outstanding amount promptly, as failing to do so may affect your ability to use the card normally. Cashback deducted due to a refund will not be added back to your monthly cashback allowance.
8. Where Can I View My Cashback Details?
You can view cashback information in three places: the MEXC Card homepage shows your total cashback and a summary for the current month; each card's details page shows cashback earned on that card; and the transaction history page displays the cashback amount and status for each purchase, allowing you to review transactions individually.
9. Can the Cashback Rules Change?
Yes. MEXC Card cashback rates, monthly caps, and eligible or excluded merchant categories may be adjusted based on operational needs. Any changes are subject to the latest official updates from MEXC. Check the official announcements before using your card for the most up-to-date rules.
10. Why haven't I received cashback for my purchase?
Cashback may not be credited for one of the following three reasons:
1) Ineligible merchant category: The transaction's merchant category code (MCC) is not eligible for cashback. For details, see MEXC Card Merchant Categories Not Eligible for Cashback.
2) Transaction not yet settled: Cashback is calculated and credited only after a transaction has settled. Transactions that are still in the authorization stage are not yet included.
3) Risk control restrictions: Risk controls on the account or transaction may prevent cashback from being credited. Contact a customer service agent for assistance.
Example 1: Cashback is recovered after a refund, but the available cashback allowance is not restored.
User A has a monthly cashback cap of 50 USDT.
Date | What happens |
October 5 | User A spends 1,000 USDT and receives 20 USDT in cashback. |
October 8 | User A spends 1,500 USDT and receives 30 USDT in cashback, reaching the monthly cap. |
October 15 | The October 5 purchase is refunded, and the system recovers the 20 USDT cashback. |
October 20 | User A spends 800 USDT but receives no cashback. The refund does not restore the available cashback allowance, so the monthly cap remains fully used. |
November 1 | The monthly cashback allowance resets, and User A can earn cashback again. |
Example 2: Insufficient balance when cashback is recovered results in an outstanding amount.
User B has a monthly cashback cap of 150 USDT.
Date | What happens |
October 3 | User B spends 5,000 USDT and receives 100 USDT in cashback. |
October 8 | User B spends 2,500 USDT and receives 50 USDT in cashback, reaching the monthly cap. |
October 10 | User B transfers 140 USDT out of their Fiat account, leaving a balance of 10 USDT. |
October 18 | The October 3 purchase is refunded, requiring the recovery of 100 USDT in cashback. Only 10 USDT is available in the account. After this balance is deducted, an outstanding amount of 90 USDT remains. |
October 22 | User B spends 600 USDT but receives no cashback because the monthly cap has been reached and the refund does not restore the available cashback allowance. |
User B should repay the outstanding 90 USDT as soon as possible. Failure to do so may affect their card benefits. | |