Dear MEXCers,
In order to provide you with an improved futures trading experience, the MEXC platform's futures system underwent an upgrade on August 13th, 2023, from 01:00 to 03:30 (UTC). Due to unexpected issues during the upgrade process, some users' futures trading operations were affected between 01:05-03:30 (UTC) on August 13th, resulting in losses.
We have since identified the root cause of this issue and carried out necessary repairs to minimize its impact. However, some users were still affected, and for this, we deeply apologize. MEXC has always upheld the principle of "users first." We will always assume responsibility for user losses caused by platform-related issues. The compensation plan for this incident is as follows:
Compensation Rules for Users:
Full compensation for user losses, plus an additional 10 USDT futures bonus will be given to each affected user.
Compensation Scope:
- Users whose positions were liquidated between 01:05 and 03:30 (UTC) on August 13th.
- Users who incurred position losses due to affected trading operations between 01:05 and 03:30 (UTC) on August 13th.
Compensation Process for Users:
For eligible users, we will directly airdrop the compensation amount to your MEXC account within 3 business days. If you have any questions about the compensation plan, you can also contact us directly through the official website's online customer service.
We deeply apologize for the inconvenience and impact this incident may have caused you. MEXC will continue to strive to provide you with superior products and services. Thank you for your understanding and support!
MEXC Team
August 14th, 2023
