HTX to Refund Old Huobi Fees, Adds 24/7 Support to Win Users

Key Highlights:

• HTX to refund old Huobi management fees, with 50% returned instantly upon login.
• Trade-to-unlock model will let users recover the remaining 50% by trading.
• 24/7 support and high-yield products signal a push to win back users and increase activity.

Huobi is one of the oldest crypto exchanges that started in 2013 and in 2023, it changed its name to HTX because of tighter regulations and to expand globally. The idea here was to bring all its platforms, such as the Huobi Global and Huobi US, under one single brand. However, the change did not go very smoothly for many of the users. During the transition, some people noticed that money was being deducted from their accounts especially if their funds were left untouched or their accounts were not active. These deductions were known as “management fees.” and users complained about them online.

These fees are usually charged by exchanges so that they can cover things like holding users’ crypto safely, security systems, and legal compliance. The amount of the fee is usually small, around 0.1% to 0.5% per month, but for people who left their funds parked for months during the rebranding period, the charges added up and caused frustration amongst the users.

However, to win users back, HTX has been trying to rebuild trust. It launched U Wealth Management, which lets users earn higher returns through staking and savings, something that has become more attractive these days and since the DeFi returns improved.

Now, HTX says that it is taking user complaints very seriously and it has introduced round-the-clock customer support and it has also announced a fee refund plan. This move is an indication that a more user-focused approach is being adopted by the exchange.

24-Hour Duty Shifts: Real-Time Feedback and Support

According to Molly, HTX Marketing Center Head, the exchange’s team is now working 24 hours a day to answer user questions. In the tweet, they even asked users to reply directly with their problems or feedback. This move gathered a great amount of attention because earlier, during the rebranding period, many of the users had complained that customer support took days to respond.

This step is part of HTX’s bigger plan for 2026, especially as crypto markets are getting more active and more money is flowing in through ETFs. Since crypto trading never stops, HTX wants to show it can keep up with big exchanges like Binance and OKX by being available all the time.

So far, users say support replies are coming in faster, especially for issues like withdrawals and new token listings. Many people are also appreciating that HTX is being more and more open and visible with its support efforts.

Fee Refund Mechanics: 50% Immediate, Rest via Trading

In the post, Molly also talked about a refund offer. According to the post on X, if the user registers with their old Huobi email or phone, they can get 50% of the management fees that were charged back immediately.

There will be no complicated ID checks or minimums, just a long-in procedure with the old ID and the money will be transferred to user’s spot wallet.

The other 50% is not gone forever, that amount will be unlocked as user trades on HTX. This “trade-to-unlock” idea is similar to how DeFi projects reward users for activity, but here it’s for a regular crypto exchange.

Why now? HTX wants to bring old users back, especially since their new product, U Wealth Management, is offering high returns (up to 20% APY) on popular coins like BTC and ETH.

With new ETFs and Ethereum scaling updates, this refund plan helps regain trust and attract big investors that have been frustrated during the Huobi-to-HTX switch.

Also Read: HYPE Plunges Over 9% Amid Liquidations and ETF Delays