Outsourcing in the Philippines has come a long way. What used to be mostly call centers has grown into something much broader – tech support, admin help, creative services, and full-on customer experience teams. Whether you’re a startup figuring things out or a larger company looking to scale without burning through your budget, there’s a good chance you’ve looked at the Philippines. The talent pool is deep, the operations are flexible, and the teams tend to stick around.
1. NeoWork
NeoWork positions themselves as a global operations partner that supports companies looking to build or extend BPO teams in the Philippines. They work with startups and fast-growing companies that want flexible staffing without the usual complications of legacy outsourcing. Their approach is centered around a team-first model, where talent is hired carefully and supported long term. They highlight that only 3.2% of candidates pass their selection process, and their teammate retention sits at 91%.
For organizations that want a partner rather than a simple vendor, NeoWork fits into ongoing operations instead of offering one-off tasks. They can provide individual contributors or assemble full teams depending on what the client needs. Since they already support BPO outsourcing for the Philippines, they often plug in quickly, especially with early-stage companies that are still shaping their internal processes.
Key Highlights:
- Provides BPO outsourcing support for the Philippines
- Team-first staffing model with 91% annualized retention
- Selects the top 3.2% of candidates for client teams
- Offers flexible engagement models for small and growing teams
- Works across CX, virtual assistance, creative, and technical roles
Services:
- Customer support and experience operations
- Virtual assistants for admin and day-to-day tasks
- Technical roles including data and engineering support
- AI data tasks like labeling and evaluation
Contact Information:
- Website: www.neowork.com
- Facebook: www.facebook.com/neoworkteam
- LinkedIn: www.linkedin.com/company/neoworkteam
- Instagram: www.instagram.com/neoworkteam
2. Cynergy BPO
Cynergy BPO doesn’t run call centers or manage teams directly. Instead, they help companies figure out which outsourcing providers actually make sense for what they’re trying to do. They’re basically the middle layer that helps avoid bad fits and wasted time.
Most of what they do revolves around shortlisting and connecting businesses with vetted vendors – whether that’s for voice support, back office work, or something in between. If you’re not sure where to start or don’t have a ton of sourcing experience, they make the process smoother.
Key Highlights:
- Advisory-style support for BPO vendor selection
- Well-established in the Philippines outsourcing scene
- Works with both startups and larger enterprises
- Helps with sourcing, but doesn’t manage delivery
Services:
- Vendor shortlisting and evaluations
- Outsourcing strategy support
- Matching for contact center and back-office needs
- Free consultation and vendor matching
3. KMC Solutions
KMC Solutions runs BPO operations out of the Philippines, combining full-service outsourcing with a co-managed model. The idea is simple: clients stay closely involved in hiring and day-to-day performance, so there’s more visibility and fewer surprises. It’s a setup that leans toward flexibility – some go with full BPO, others just need extra hands through staff leasing.
Operations are based mostly in Metro Manila, with infrastructure in place to handle everything from HR and payroll to dedicated office spaces. The service mix covers IT-BPO, legal process outsourcing, KPO, and customer service roles. One thing that stands out is how much input clients get across the board – especially when it comes to staffing and pricing decisions.
Key Highlights:
- Operates BPO teams across the Philippines
- Offers both BPO and staff leasing models
- Clients have direct access to hiring and performance data
- Covers tech, legal, creative, and admin roles
Services:
- Staff leasing and hybrid BPO teams
- IT-BPO, KPO, and LPO functions
- Contact center and customer support staffing
- Web dev, data entry, and accounting
4. Open Access BPO
Open Access BPO handles multilingual outsourcing with hubs in Makati and Davao. Teams here focus on CX, back-office support, and content moderation – mostly for platforms that need scalable help and language coverage. The talent pool is local, with strong English skills and a good grasp of Western communication styles, which smooths out onboarding and training.
While there’s presence in Taipei and Las Vegas too, most of the core operations stay rooted in the Philippines. Support is structured around different industries, so teams can handle anything from basic service tickets to more complex workflows.
Key Highlights:
- Core BPO ops run out of the Philippines
- Focus on multilingual CX and moderation
- Teams scale easily across different workloads
- Strong English fluency and cultural alignment
Services:
- Customer service and support operations
- Content moderation for platforms and apps
- Data processing and back-office services
- Multilingual call center staffing
5. VLBPO
VLBPO focuses on voice-based support, building call center teams out of the Philippines. Agents here handle day-to-day customer conversations, with workflows built around reliability and data compliance. The setup is pretty straightforward – dedicated teams trained to match each client’s tone and process, without overcomplicating things.
Support usually centers on account questions, inbound calls, and product-related requests. Each agent team sticks with one client, which cuts down on confusion and back-and-forth. Training is a big part of the model too, keeping service levels consistent across different industries.
Key Highlights:
- BPO provider built around voice support
- Dedicated teams aligned to client workflows
- Clear focus on service quality and data handling
- Agent training structured to match global service standards
Services:
- Inbound and outbound call center support
- Customer service for product and account questions
- Dedicated agent teams for long-term support
- Training programs for service quality
- General BPO assistance for voice-based operations
6. Conectys
Conectys runs BPO operations out of Davao and Iloilo, handling customer service, moderation, and back-office tasks for companies that want support without building everything in-house. The teams work out of their own centers and blend local talent with pretty structured processes. It’s a setup that covers voice, chat, email, and even more technical work like AI data annotation.
Scaling is flexible – easy to grow when there’s a surge in volume, just as easy to pull back when things settle. A lot of the day-to-day runs on a mix of people and internal tools that help keep everything moving across different channels. Davao and Iloilo serve as steady delivery points, with enough range to handle both external customer work and internal ops..
Key Highlights:
- BPO centers based in Davao and Iloilo
- Covers support across voice, chat, email, and social
- Handles AI annotation and content moderation
- Scales up or down based on client needs
Services:
- Multichannel customer service
- Trust & safety moderation
- Admin and back-office operations
- AI data labeling and annotation
- Inbound and outbound call center support
7. Offshore Business Processing(OBP)
OBP sets up offshore teams in the Philippines, usually for companies looking to lock in reliable, long-term support. The work covers a bit of everything – data entry, accounting, IT, call center ops – and there’s a specialty in handling CargoWise tasks, which logistics companies tend to need.
Most of the hands-on work happens in the Philippines, even though the company also supports clients in Australia and beyond. Teams are managed directly, with extra help for things like workflow setup, system training, and documentation. It’s a good fit for businesses that need stability more than speed.
Key Highlights:
- Offshore teams run from Philippine hubs
- Services include admin, finance, IT, and CX
- Specialized support for logistics via CargoWise
- Consulting included for setup and onboarding
Services:
- Data entry and administrative support
- Accounting and finance processing
- Call center and customer service tasks
- IT outsourcing and software support
Conclusion
Outsourcing in the Philippines isn’t just some trend that popped up overnight. It’s grown into a core part of how global teams get work done – especially when the goal is to keep things consistent without adding complexity. Whether it’s customer support, finance workflows, or niche stuff like AI data annotation, there’s a team here that can handle it.
The companies listed above all bring something different to the table. No two setups are exactly the same – and that’s kind of the point. The flexibility and depth of the market means you’re not stuck choosing between “cheap” and “competent.” You can find a team that actually fits how your business runs.
Bottom line? A solid BPO partner isn’t there to patch holes. It’s about building something that works day in, day out – without having to micromanage every step. And that’s when outsourcing starts to feel less like a workaround and more like part of the core team.
