ExchangeDEX+
Buy CryptoMarketsSpotFuturesGOLDEarnEvent Center
More
Commodity Zero-Fee Gala
Virginia credit union celebrates successful deployment with staff-wide event; members and employees respond positively to faster, more efficient call experienceVirginia credit union celebrates successful deployment with staff-wide event; members and employees respond positively to faster, more efficient call experience

ABNB Federal Credit Union Launches New Eltropy AI Voice Digital Assistant

Author: Globalfintechseries
Source: Globalfintechseries
2026/02/12 21:53
3 min read

Virginia credit union celebrates successful deployment with staff-wide event; members and employees respond positively to faster, more efficient call experience

Eltropy, the leading agentic AI-powered conversations platform for community financial institutions, announced that ABNB Federal Credit Union has successfully rolled out AI Voice, marking the latest expansion of the credit union’s partnership with Eltropy.

ABNB launched its AI Voice assistant, nicknamed “Digi” by staff, on December 16, following earlier implementations of Eltropy’s chat and texting solutions throughout the year. The credit union first announced its selection of Eltropy’s platform in March 2025, with plans to consolidate 7-8 separate vendor solutions into a single unified communications platform.

The credit union celebrated the launch with a company-wide event at its corporate office, complete with demonstrations, games, and hands-on training sessions that allowed staff across all branches to experience the new system firsthand.

Read More on Fintech : Global Fintech Interview with Kristin Kanders, Head of Marketing & Engagement, Plynk App

Eltropy AI Voice now handles incoming calls to help members quickly access account information, get answers to common questions, and navigate their banking needs without hold times. The assistant is designed to handle routine inquiries while allowing ABNB’s staff to focus on complex member requests that require personal attention.

“Our partnership with Eltropy this year has been nothing short of impactful from launching chat and texting solutions to rolling out AI Voice,” said Rachel Hartberger, Director of Strategic Engagement at ABNB Federal Credit Union. “Ending the year with our December AI Voice launch was a member-centric way to wrap up the year’s strategic experience goals. The response has been overwhelmingly positive, and it’s been inspiring to see both members and staff embrace these enhancements with such enthusiasm.”

The AI Voice deployment represents ABNB’s continued investment in conversation technology to offer reliable banking solutions to its members. The credit union’s staff reaction during the launch celebration reflected strong internal support for the new capabilities.

“When a credit union nicknames their AI assistant ‘Digi’ and throws a launch party that gets the entire organization excited, you know they’re approaching technology differently,” said Ashish Garg, CEO and Co-Founder of Eltropy. “ABNB completed a full year of implementations with us, including chat, texting, and now AI Voice, and their team’s enthusiasm for each solution has been genuine. That kind of internal buy-in is exactly why their members are responding so positively.”

Catch more Fintech Insights : When DeFi Protocols Become Self-Evolving Organisms

[To share your insights with us, please write to psen@itechseries.com ]

The post ABNB Federal Credit Union Launches New Eltropy AI Voice Digital Assistant appeared first on GlobalFinTechSeries.

Disclaimer: The articles reposted on this site are sourced from public platforms and are provided for informational purposes only. They do not necessarily reflect the views of MEXC. All rights remain with the original authors. If you believe any content infringes on third-party rights, please contact service@support.mexc.com for removal. MEXC makes no guarantees regarding the accuracy, completeness, or timeliness of the content and is not responsible for any actions taken based on the information provided. The content does not constitute financial, legal, or other professional advice, nor should it be considered a recommendation or endorsement by MEXC.

You May Also Like

Denver Broncos’ Patrick Surtain II And Detroit Lions’ Terrion Arnold Talk About Their New Podcast & Nick Saban

Denver Broncos’ Patrick Surtain II And Detroit Lions’ Terrion Arnold Talk About Their New Podcast & Nick Saban

The post Denver Broncos’ Patrick Surtain II And Detroit Lions’ Terrion Arnold Talk About Their New Podcast & Nick Saban appeared on BitcoinEthereumNews.com. Alabama Crimson Tide greats Patrick Surtain II and Terrion Arnold are debuting a new podcast called “Closed On Sundays.” (Photo by Justin Edmonds/Getty Images) Getty Images Patrick Surtain II and Terrion Arnold may not have played at the same time with the Alabama Crimson Tide, but they share a lot in common during their NFL careers. The two standout cornerbacks not only played at Alabama, they did so under legendary head coach Nick Saban. That path that started in Tuscaloosa led to both players being selected in the first round of the NFL draft, where they now serve as the No. 1 cornerbacks of their respective teams. In Surtain II’s case, he’s the reigning Defensive Player of the Year and regarded as one of the top overall players as a member of the Denver Broncos. In Arnold’s case, he’s coming off of a solid rookie campaign with the Detroit Lions. Considering their backgrounds, it’s no surprise that the two are pairing up to form their first podcasts together called “Closed On Sundays.” The weekly series will see the two share stories from an on-field perspective and behind the scenes, along with featuring weekly guests. It’s an interesting dynamic considering the 25-year-old Surtain II – even though he’s the more established of the duo – is more reserved whereas as the 22-year-old Arnold is more outspoken and is not afraid to give headline-worthy quotes. The Lions cornerback arguably gave the quote of the year shortly after he was drafted when he said he would jam his mom into the dirt if she lined up across him as a receiver. “It meshes well because Terrion may say the things that I may not say or may not come out of my mouth,” says Surtain II in a one-on-one interview. “It’s good to…
Share
BitcoinEthereumNews2025/09/19 00:29
Fraudulent Token Scheme Smashed as Judge Delivers Crushing $3.34M Blow

Fraudulent Token Scheme Smashed as Judge Delivers Crushing $3.34M Blow

The post Fraudulent Token Scheme Smashed as Judge Delivers Crushing $3.34M Blow appeared on BitcoinEthereumNews.com. Colorado slams fraudulent crypto scheme with $3.34 million judgment as hype-fueled token collapse exposes lavish misuse of investor funds. Colorado Court Slams Indxcoin Founders With Multi-Million Dollar Fraud Judgment The Colorado Division of Securities announced on Sept. 16 that Denver District Court Judge Heidi L. Kutcher ruled against Indxcoin LLC and its founders, Eli and […] Source: https://news.bitcoin.com/fraudulent-token-scheme-smashed-as-judge-delivers-crushing-3-34m-blow/
Share
BitcoinEthereumNews2025/09/18 12:06
Bitcoin Set For ‘Promising’ Q4, Next Two Weeks Could Be Decisive

Bitcoin Set For ‘Promising’ Q4, Next Two Weeks Could Be Decisive

The post Bitcoin Set For ‘Promising’ Q4, Next Two Weeks Could Be Decisive appeared on BitcoinEthereumNews.com. Rubmar is a writer and translator who has been a crypto enthusiast for the past four years. Her goal as a writer is to create informative, complete, and easily understandable pieces accessible to those entering the crypto space. After learning about cryptocurrencies in 2019, Rubmar became curious about the world of possibilities the industry offered, quickly learning that financial freedom was at the palm of her hand with the developing technology. From a young age, Rubmar was curious about how languages work, finding special interest in wordplay and the peculiarities of dialects. Her curiosity grew as she became an avid reader in her teenage years. She explored freedom and new words through her favorite books, which shaped her view of the world. Rubmar acquired the necessary skills for in-depth research and analytical thinking at university, where she studied Literature and Linguistics. Her studies have given her a sharp perspective on several topics and allowed her to turn every stone in her investigations. In 2019, she first dipped her toes in the crypto industry when a friend introduced her to Bitcoin and cryptocurrencies, but it wasn’t until 2020 that she started to dive into the depth of the industry. As Rubmar began to understand the mechanics of the crypto sphere, she saw a new world yet to be explored. At the beginning of her crypto voyage, she discovered a new system that allowed her to have control over her finances. As a young adult of the 21st century, Rubmar has faced the challenges of the traditional banking system and the restrictions of fiat money. After the failure of her home country’s economy, the limitations of traditional finances became clear. The bureaucratic, outdated structure made her feel hopeless and powerless amid an aggressive and distorted system created by hyperinflation. However, learning about…
Share
BitcoinEthereumNews2025/09/18 23:00