MEXC Risk Control Guideline
<div><h1 style="text-align:left"><strong style="font-weight:bolder">1 Introduction</strong></h1><div>This MEXC Risk Control Guidelines (hereinafter the "Guideline") are concluded between you ("You" or "User") and MEXC Trading Platform ("we", "us", "our", "ours", "MEXC", or, the "Platform"). The Guideline shall be deemed a part of the Legal Documents in accordance with<a target="_blank" href="https://www.mexc.com/terms" rel="noopener noreferrer"> MEXC User Agreement</a> (hereinafter the "Agreement"), and to be deemed incorporated into the Agreement. Further, this Guideline shall form an integral part of the Agreement. Acceptance of the Agreement by the User constitutes an acknowledgement and acceptance of these Guidelines in its entirety. If you do not agree or otherwise understand these Guidelines, you shall cease accessing or using MEXC Services.</div><div>This Guideline sets forth MEXC's comprehensive risk control framework, detailing our procedures for account review, the legal and regulatory foundation for our actions, and the rights of our Users. This Guideline serves as a definitive reference for all Users and regulatory bodies. Please be advised that this Guideline is subject to updates to align with evolving international regulatory standards.</div><div>This document outlines MEXC's risk control practices, including account review procedures, compliance rationale, and user rights. It serves as a reference for affected users and regulatory bodies. This policy is subject to updates in alignment with international regulatory developments.</div><h1 style="text-align:left"><strong style="font-weight:bolder">2 Purpose of Risk Control</strong></h1><div>To ensure a secure and compliant trading environment, MEXC maintains a dynamic risk control framework consistent with global regulatory standards. This framework mandates temporary and/or permanent restriction or review of accounts that exhibit requires the platform to temporarily restrict or review accounts exhibiting suspicious activity, unusual trading behavior, or patterns that trigger our compliance protocolscompliance-triggering patterns.</div><div>These measures are critical for the preservation of market integrity and the protection of all platform users, and are designed to :</div><div>(a) ensure compliance with applicable legal and regulatory requirements; (b) detect and prevent market manipulation, fraud, and illicit activities; (c) protect the integrity of trading markets and our operations; (d) safeguard legitimate Users from financial crimes and market abuse; (e) fulfill reporting obligations to relevant regulatory authorities.</div><h1 style="text-align:left"><strong style="font-weight:bolder">3 Legal Basis</strong></h1><div>MEXC maintains this risk control framework, this Guideline and its risk control procedure pursuant to the Agreement between you and us, and in compliance of its obligations under applicable anti-money laundering (AML), know-your-customer (KYC), countering the financing of terrorism (CFT), financial action task force (FATF), EU AMLD5/6 Directives (establishing stringent due diligence, transaction monitoring, and user verification obligations), Office of Foreign Assets Control (OFAC) Sanctions and Watchlists, United Nations Security Council Sanctions Lists, and/or market integrity laws and regulations.</div><h1 style="text-align:left"><strong style="font-weight:bolder">4 Triggers for Risk Control Reviews</strong></h1><h2><strong style="font-weight:bolder">4.1 General</strong></h2><div>Triggers shall be any event, conduct, or circumstance which indicates potential risk to market integrity, compliance requirements, or the safety of the platform, including but not limited to trading anomalies, irregularities in futures or spot markets, compliance or legal concerns, or listing-related risks.</div><div>Without limiting the generality of the foregoing, MEXC reserves the absolute right to initiate comprehensive risk control procedures upon detection of any circumstance that may, in MEXC's reasonable judgment, constitute a violation of applicable laws, regulations, the Agreement, or other applicable MEXC policies and/or Legal Documents.</div><div>We make some examples of the events that may trigger our risk control review mechanism and elaborate them in the following paragraphs.</div><h2><strong style="font-weight:bolder">4.2 Futures Trading Anomalies</strong></h2><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Accounts with incomplete or pending advanced identity verification procedures;</div></li><li style="text-align:left"><div>Suspected automated trading activities conducted without proper authorization;</div></li><li style="text-align:left"><div>Activities constituting market manipulation, including but not limited to wash trading, spoofing, layering, front-running and insider trading.</div></li><li style="text-align:left"><div>Trading activities originating from jurisdictions subject to enhanced due diligence requirements.</div></li></ul><h2><strong style="font-weight:bolder">4.3 Spot Market Infractions</strong></h2><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Non-compliance with mandatory identity verification requirements;</div></li><li style="text-align:left"><div>Participation in coordinated price manipulation schemes, including pump-and-dump activities;</div></li><li style="text-align:left"><div>Accounts subject to permanent trading restrictions or sanctions.</div></li></ul><h2><strong style="font-weight:bolder">4.4 Legal and Compliance Violations.</strong></h2><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Any association (whether in account, transaction and/or fund) with criminal enterprises, sanctioned entities, or designated persons;</div></li><li style="text-align:left"><div>Transaction patterns indicative of money laundering, terrorism financing, or proceeds of crime;</div></li><li style="text-align:left"><div>Assets derived from illicit activities including, without limitation, cybercrime, ransomware, drug trafficking, or market manipulation schemes ( such as rug pulls and pump-and-dump schemes);</div></li><li style="text-align:left"><div>Accounts subject to valid judicial orders, regulatory directives, or law enforcement requests.</div></li></ul><h2><strong style="font-weight:bolder">4.5 Market Integrity Violations</strong></h2><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Undisclosed affiliations with token issuers or project teams;</div></li><li style="text-align:left"><div>Suspicious deposit activities in connection with token listings;</div></li><li style="text-align:left"><div>Trading patterns suggesting coordinated market manipulation around listing events.</div></li></ul><h2><strong style="font-weight:bolder">4.6 Acknowledgement</strong></h2><div>The above examples set forth herein are provided solely for illustrative purposes to assist your understanding. Such examples are not exhaustive.</div><div>MEXC may initiate a risk control review in the following (non-exhaustive) scenarios:</div><h1 style="text-align:left"><strong style="font-weight:bolder">5 Examples of Prohibited Transactional Activities</strong></h1><div><div><h2><strong style="font-weight:bolder">5.1 General</strong></h2><div><div> Prohibited Transactional Activities shall be activities in any manner not purposely provided through MEXC and may affect market fairness, create misleading or false appearance or information about the market, exploit our rules for undue gain. We make some examples of the Prohibited Transactional Activities and elaborate them in the following paragraphs.</div></div></div></div><div><div><h2><strong style="font-weight:bolder">5.2 Unauthorized Automated or Abnormal Trading Activity</strong></h2><div><div><p> Any trading conduct that may adversely affect market orderliness, fairness, or the normal operation of the trading system, including but not limited to:</p><div> <strong style="font-weight:bolder">5.2.1 </strong>Using any unauthorized automated and/or programmed methods, including but not limited to tools, scripts, deep linking, bots,spiders to place or execute orders.</div><div> <strong style="font-weight:bolder">5.2.2 </strong>Using any abnormal devices, networks, or IP addresses, or other means, whether technical or not, to conceal identity or trading activity.</div><div> <strong style="font-weight:bolder">5.2.3</strong> Scanning or probing undocumented APIs or attempting to discover hidden endpoints.</div><div> <strong style="font-weight:bolder">5.2.4</strong> Using non-standard protocol sequences or otherwise trying to evade detection.</div><div> <strong style="font-weight:bolder">5.2.5</strong> Masquerading as multiple clients, faking device IDs, user-agents, or session identifiers.</div><div> <strong style="font-weight:bolder">5.2.6</strong> Submitting and cancelling large volumes of orders to manipulate orderbooks (spoofing, quote-stuffing, order-bombing).</div><div> <strong style="font-weight:bolder">5.2.7</strong> Coordinated use of proxies/VPNs/distributed networks to hide identity or split limits.</div></div></div></div></div><div><div><h2><strong style="font-weight:bolder">5.3 Market Manipulation</strong></h2><div><div><p> Any activity that creates a false or misleading appearance of market activity or price trends, including but not limited to:</p><div> <strong style="font-weight:bolder">5.3.1 </strong>Pump and dump schemes, wash trading, self-trading, front running, quote stuffing, spoofing or layering, coordinated transactions among related or affiliated accounts.</div><div> <strong style="font-weight:bolder">5.3.2 </strong>Deliberate conduct, such as by leveraging capital or liquidity advantages, designed to artificially inflate or suppress or otherwise manipulate the prices of any digital asset.</div></div></div></div></div><div><div><h2><strong style="font-weight:bolder">5.4 Insider Trading or Front-Running</strong></h2><div><div><p> Any activity that involves using material non-public information, or acting on tips, leaks, or instructions from persons with privileged or advance access to platform information, including but not limited to:</p><div> <strong style="font-weight:bolder">5.4.1 </strong>Coordinating trades with insiders, employees, affiliates, or persons who have advanced knowledge of trading or listing events.</div><div> <strong style="font-weight:bolder">5.4.2 </strong>Executing trades ahead of known large customer or platform orders (“front-running”).</div><div> <strong style="font-weight:bolder">5.4.3</strong> Using any confidential or leaked information obtained from employees, partners, or vendors to gain an unfair trading advantage.</div></div></div></div></div><div><div><h2><strong style="font-weight:bolder">5.5 Position Limit Evasion</strong></h2><div><div><p> Any activity that split or spread positions across multiple accounts, sub-accounts, or third-party intermediaries to aggregate exposure beyond the platform’s single-user position limits, including but not limited to:</p><div> <strong style="font-weight:bolder">5.5.1</strong> Coordinated trading across related or affiliated accounts to bypass margin, leverage, or position restrictions.</div><div> <strong style="font-weight:bolder">5.5.2</strong> Using multiple KYC identities or funding sources to conceal beneficial ownership.</div><div> <strong style="font-weight:bolder">5.5.3</strong> Transferring funds between accounts or entities for the purpose of evading trading or position controls.</div></div></div></div></div><h2><strong style="font-weight:bolder">5.6 Rule Abuse and Improper Arbitrage</strong></h2><div><div><div>Any conduct that seeks to exploit MEXC’s User Agreement, rules, systems, or policies for undue gain, including but not limited to:</div><div><div> <strong style="font-weight:bolder">5.6.1 </strong>The use of multiple accounts or third-party accounts to circumvent any applicable trading rules, instructions, restrictions, or to conduct improper arbitrage.</div><div> <strong style="font-weight:bolder">5.6.2</strong> Coordinated trading behaviors among multiple accounts with the intent to exert disproportionate market influence or manipulates market price, depth, or liquidity.</div><div> <strong style="font-weight:bolder">5.6.3</strong> Hedging or cross-market arbitrages<strong style="font-weight:bolder">,</strong> exploiting rule discrepancies or system loopholes to conduct risk-free arbitrage, which involve illicit funds or result in market manipulation that disrupts normal trading environments.</div></div></div></div><h2><strong style="font-weight:bolder">5.7 Fraudulent Activities Related to Abnormal OTC Fiat Deposit and Withdrawal Transactions</strong></h2><div>Refers to any suspected fraudulent or illicit fund-related activities conducted by users during OTC fiat deposits or withdrawals, including but not limited to:</div><div><strong style="font-weight:bolder">5.7.1 </strong>Using stolen, impersonated, unauthorized, or otherwise abnormal bank accounts, payment instruments, e-wallets, or identity information to conduct transactions;</div><div><strong style="font-weight:bolder">5.7.2</strong> Participating in, assisting, or using OTC channels to engage in telecom fraud, money-muling, social-engineering scams, illegal fund pooling schemes, or unlawful solicitation of public deposits and other criminal or prohibited activities;</div><div><strong style="font-weight:bolder">5.7.3</strong> Conducting transactions with funds whose source or intended use is abnormal, or inconsistent with the user’s identity profile, risk profile, declared purpose, or transaction behaviors;</div><div><strong style="font-weight:bolder">5.7.4</strong> Engaging in abnormal fund movement patterns, including but not limited to rapid inflow/outflow of funds, large-value or high-frequency transactions without legitimate economic purpose, mismatched or unusual transaction counterparties, or opaque fund flows;</div><div><strong style="font-weight:bolder">5.7.5</strong> Any other behavior that disrupts fund security management, attempts to evade risk controls, or is suspected of being related to illegal financial activities.</div><h2><strong style="font-weight:bolder">5.8 Fraudulent Activities Potentially Involving P2P Transactions</strong></h2><div>Refers to any suspected fraudulent or illicit fund-related activities conducted by users during P2P (peer-to-peer) transactions, including but not limited to:</div><div><strong style="font-weight:bolder">5.8.1</strong> Using stolen, impersonated, unauthorized, or otherwise compromised bank accounts, payment instruments, or identity information to conduct P2P trades;</div><div><strong style="font-weight:bolder">5.8.2</strong> Participating in, assisting, or facilitating telecom fraud, social-engineering scams, money-muling schemes, cash-out operations, or other illegal fund flows through P2P transactions;</div><div><strong style="font-weight:bolder">5.8.3</strong> Providing fake payment proofs, forging transfer records, or misleading counter-parties to release assets without actual payment;</div><div><strong style="font-weight:bolder">5.8.4</strong> Engaging in coercion, intimidation, deception, or inducement to force counter-parties to release assets or initiate refunds, or committing malicious chargebacks / payment disputes;</div><div><strong style="font-weight:bolder">5.8.5</strong> Conducting transactions with funds whose source or purpose is abnormal or inconsistent with the user’s declared purpose, risk profile, financial capacity, or transaction pattern;</div><div><strong style="font-weight:bolder">5.8.6</strong> Any attempts to evade platform risk controls, disrupt normal trading order, or engage in activities suspected of illegal financial conduct.</div><h2><strong style="font-weight:bolder">5.9 Acknowledgement</strong></h2><div>To avoid doubt, Prohibited Transactional Activities shall be inclusive of <strong style="font-weight:bolder">Self-Dealing and Wash Trading,</strong> <strong style="font-weight:bolder">Market Manipulation and Spoofing,</strong> <strong style="font-weight:bolder">Excessive Order Activity and any other irregular transaction activities which may be prohibited by applicable laws, regulations and financial practices.</strong></div><div>MEXC shall have the sole and absolute discretion to determine whether any conduct constitutes Prohibited Transactional Activities, and may take such measures as it deems appropriate, including but not limited to suspension, restriction, or termination of accounts, forfeiture of gains, and reporting to regulatory authorities.Examples include but not limited to:</div><div>The above examples set forth herein are provided solely for illustrative purposes to assist your understanding. Such examples are not exhaustive, and MEXC reserves the right to investigate, determine, and take action against any conduct that it deems to be in violation of this Guideline, the Agreement, or applicable laws and regulations, regardless of whether such conduct is expressly listed among the foregoing examples.</div><h1 style="text-align:left"><strong style="font-weight:bolder">6 Withdrawal Restrictions and Account Limitations</strong></h1><div>MEXC may impose temporary or permanent withdrawal restrictions and/or limitations under the following circumstances:</div><div>(a) Mandatory security cooling-off periods following authentication credential modifications (such as password or 2FA reset);</div><div>(b) Activation of automated risk control mechanisms;</div><div>(c) Implementation of enhanced security protocols for newly authorized withdrawal addresses;</div><div>(d) Compliance with regulatory requirements or law enforcement directives.</div><div>Most restrictions shall remain in effect for twenty-four (24) hours; provided, however, that MEXC reserves the right to shorten, extend, or impose such restrictions on a permanent basis, depending on the actual circumstances and risk considerations.</div><h1 style="text-align:left"><strong style="font-weight:bolder">7 Review and Resolution Procedure</strong></h1><h2><strong style="font-weight:bolder">7.1 Regulatory Authority and Enforcement Powers</strong></h2><div>Upon detection of suspected violations, MEXC is authorized to exercise its enforcement powers without prior notice to affected users, including but not limited to:</div><div>(a) <strong style="font-weight:bolder">Mandatory Reporting Requirements:</strong> Compelling Users to provide comprehensive documentation regarding questioned trading activities;</div><div>(b) <strong style="font-weight:bolder">Access Restrictions:</strong> Suspension or termination of User access to Platform services and trading facilities; (c) <strong style="font-weight:bolder">Trading Limitations:</strong> Implementation of restrictions on order placement, position modifications, and forced liquidation procedures;</div><div>(d) <strong style="font-weight:bolder">Financial Restrictions:</strong> Imposition of withdrawal and deposit limitations pending investigation completion; (e) <strong style="font-weight:bolder">Account Closure and Asset Forfeiture:</strong> Termination of User accounts with confiscation of remaining assets where legally permissible;</div><div>(f) <strong style="font-weight:bolder">Additional Remedial Measures:</strong> Any other enforcement actions deemed necessary under applicable business rules and regulatory requirements.</div><h2><strong style="font-weight:bolder">7.2 Review, Investigation and Assessment</strong></h2><div>Upon detection of potentially suspicious activity or the activation of triggered risk control mechanism, MEXC may conduct a preliminary assessment to determine whether User conduct constitutes a violation of applicable laws, regulations, the Agreement, this Guideline, or other policies.</div><div>Following preliminary assessment, MEXC may make a determination referring to: (a) The nature and severity of any violations; (b) Whether violations were conducted individually or as part of coordinated schemes; (c) Appropriate enforcement measures proportionate to the violation severity.</div><div>For the avoidance of doubt, each case shall be reviewed on its own facts and circumstances, and MEXC reserves the right to adopt different methods of investigation, assessment, and enforcement as it deems appropriate in its sole discretion.</div><h2><strong style="font-weight:bolder">7.3 Remedial Measures and Sanctions</strong></h2><div>MEXC may implement comprehensive remedial measures following thorough investigation, including: (a) Account restrictions of varying duration up to 180 days (or longer if applicable to other policy); (b) Transaction rollbacks and profit disgorgement; (c) Asset freezing pending regulatory coordination; (d) Permanent exclusion from Platform services in cases of severe violations. Remedial measures may differ from case to case according to the investigated facts, and group-based abuse may trigger longer restrictions.</div><h3><strong style="font-weight:bolder">7.3.1 Enhanced Monitoring Period </strong>(<strong style="font-weight:bolder">30-Day Observation</strong>)</h3><div>Accounts exhibiting suspicious trading patterns shall be subject to an enhanced monitoring period of thirty (30) days. This period enables comprehensive assessment of user behavior and reduces false positive determinations. MEXC reserves the right to extend this period as circumstances warrant.</div><div>During this monitoring period, MEXC may conduct the following activities to investigate further on the case:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Tracking whether users attempt to trade through new accounts or previously signed-up accounts during the observation period, particularly those with matching IP addresses or similar trading patterns.</div></li><li style="text-align:left"><div>Identifying coordinated trading behavior across multiple associated accounts that could influence market prices, whether occurring historically or during the current observation period.</div></li></ul><h3><strong style="font-weight:bolder">7.3.2 Extended Restriction Period (180-Day Restriction)</strong></h3><div>Accounts involved in coordinated violations, high-risk activities, or presenting significant compliance concerns may be subject to restrictions for up to one hundred eighty (180) days (or longer if applicable to other policy). This measure serves both deterrent and protective functions while providing adequate time for regulatory coordination.</div><h3><strong style="font-weight:bolder">7.3.3 Rollbacks</strong></h3><div>To preserve market integrity and protect legitimate users, MEXC further reserves the right to reverse transactions that (a) violate applicable laws, regulations, the Agreement, this Guideline, and/or other Legal Documents or MEXC's policies; and (b) affect other user's trading experiences and normal trading procedures. Rollback determinations shall be made following thorough analysis of transaction data and trading patterns. Affected Users may appeal such determinations through established procedures.</div><h2><strong style="font-weight:bolder">7.4 Appeal, Review and Resolution</strong></h2><h3>7.4.1 Users subject to enforcement actions may challenge such determinations by:
(a) Submitting formal appeals with complete supporting documentation;
(b) Requesting internal review through established procedures;
(c) Providing additional evidence relevant to the enforcement determination.</h3><h3>7.4.2 Users subject to account reviews must complete required verification procedures as directed by MEXC, including advanced identity verification and submission of additional documentation as requested.</h3><h3>7.4.3 Users subject to account restrictions may resolve it following the steps provided:</h3><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><strong style="font-weight:bolder">Web</strong>: At the bottom of the <a target="_blank" href="https://www.mexc.kr/" rel="noopener noreferrer"><strong style="font-weight:bolder"><u>homepage</u></strong></a>, select <strong style="font-weight:bolder">Help Center</strong> → <strong style="font-weight:bolder">Account Risk Review, </strong>and complete the form as guided by the instructions provided on the page.</div></li><li style="text-align:left"><div><strong style="font-weight:bolder">App</strong>: Go to <strong style="font-weight:bolder">Home</strong> → <strong style="font-weight:bolder">More</strong> → <strong style="font-weight:bolder">Services</strong> → <strong style="font-weight:bolder">Help Center</strong> → <strong style="font-weight:bolder">Account Risk Review</strong>. Follow the on-screen instructions to complete the required form.</div></li><li style="text-align:left"><div>After an account is restricted due to risk control, completing<a target="_blank" href="https://www.mexc.kr/support/articles/360041069032" rel="noopener noreferrer"><u> advanced KYC</u></a> and providing additional documentation are key requirements for lifting the restriction.</div></li></ul><h3>7.4.4 MEXC’s system is designed to detect potentially malicious or irregular activities and is not intended to affect compliant users. However, it is possible that legitimate users may be temporarily restricted or flagged. User may contact MEXC’s customer support to obtain the latest updates regarding the account status should the account is restricted or flagged due to aforementioned reasons.</h3><h3 style="text-align:left">7.4.5 No details of MEXC's internal risk control mechanisms or review processes may be disclosed for security reasons, and the duration or outcome of any review cannot be guaranteed.</h3><h1 style="text-align:left"><strong style="font-weight:bolder">8 Multi-Account Manipulation: A Case Study</strong></h1><div><strong style="font-weight:bolder">Suspicious Activity from Associated Accounts</strong></div><div>Multiple accounts showed clear signs of coordination and engaged in trading behaviors that violate platform rules. These accounts were flagged for suspected manipulation based on the following evidence:</div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div>Accounts operated from identical IP addresses</div></li><li style="text-align:left"><div>Orders were placed with synchronized timing</div></li></ul><div><strong style="font-weight:bolder">On May 30, 2025, at 3:06:18 (UTC), </strong>multiple associated accounts simultaneously opened positions in FLOCKUSDT at identical entry prices, attempting to circumvent the platform's <strong style="font-weight:bolder">position risk limits</strong>. The combined trading volume from these accounts represented approximately 50% of the total trading volume during that period, constituting suspected market manipulation.</div><div><strong style="font-weight:bolder">On May 31, 2025</strong>, these associated accounts were restricted and placed under a 30-day observation period.</div><div><strong style="font-weight:bolder">Position Risk Limit </strong>is a risk management measure implemented in Futures trading to restrict the maximum position size that individual users or accounts may maintain. Our platform establishes maximum position limits for each Futures pair to prevent excessive risk concentration among limited market participants and mitigate market manipulation.</div><div><br /></div><div>*<strong style="font-weight:bolder">Note</strong>: this case study is for illustration purposes only, and shall not be viewed, in any way, as standard of operation, basis of judgement, guideline for usage, or operational, financial, legal, or tax advise during your use of MEXC Services.</div><h1 style="text-align:left"><strong style="font-weight:bolder">9 AmendmentsMonitoring and Updates</strong></h1><div>This Guideline is subject to periodic review and amendment to ensure continued regulatory compliance and operational effectiveness. Users are advised to regularly review the most current version available on our official website at <a target="_blank" href="https://www.mexc.com/" rel="noopener noreferrer">https://www.mexc.com/</a> and this particular page. Any such amendment shall become effective upon publication, unless otherwise specified.</div><div>MEXC reserves all rights to take any actions deemed necessary to maintain platform integrity, satisfy regulatory obligations, and protect users from financial crimes and market abuse.</div><h1><strong style="font-weight:bolder">10 Miscellneous</strong></h1><h2><strong style="font-weight:bolder">10.1 Interpretation</strong></h2><div>This Guideline, together with the Agreement, constitutes the entire agreement between you and MEXC with respect to the risk control measures set forth herein.</div><div>Unless otherwise expressly defined herein, all capitalized terms used in this Guideline shall have the meanings ascribed to them in the Agreement.</div><div>MEXC reserves the final right of interpretation to this Guideline.</div><div>In the event of any inconsistency between the definitions or interpretations in this Guideline and those set forth in the Agreement, the definitions and interpretations of the Agreement shall prevail, except where this Guideline expressly provides otherwise.</div><h2><strong style="font-weight:bolder">10.2 No Waiver</strong></h2><div>The failure or delay of MEXC to enforce any right or provision of this Guideline shall not be deemed a waiver of such right or provision. Any single or partial exercise of any right shall not preclude any subsequent or further exercise of that right or any other right.</div><h2><strong style="font-weight:bolder">10.3 Severability</strong></h2><div>If any provision of this Guideline is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed, and the remaining provisions shall remain valid and enforceable in full force and effect.</div><h2><strong style="font-weight:bolder">10.4 Headings</strong></h2><div>The headings and subheadings contained in this Guideline are for reference purposes only and shall not affect the meaning or interpretation of any provision herein.</div><h2><strong style="font-weight:bolder">10.5 Governing Law and Dispute Resolution</strong></h2><div>This Guideline shall be governed by, and construed in accordance with, the governing law specified in the Agreement. Any dispute arising out of or in connection with this Guideline shall be resolved in accordance with the dispute resolution procedures set forth in the Agreement.</div><h2><strong style="font-weight:bolder">10.6 Language</strong></h2><div>This Guideline may be translated into different languages. In the event of any inconsistency, the English version shall prevail.</div><div><br /></div><div><br /></div><div><br /></div><div><br /></div><div><strong style="font-weight:bolder">Last Updated: November 2025</strong></div><div><strong style="font-weight:bolder">This document may be updated in accordance with evolving regulatory standards or internal policy revisions.</strong></div></div>
Account Risk Review Guide
<div><div class="ace-line ace-line old-record-id-BXsXdlhgaozwhuxgIKbuqDZxsWf">If your account has been flagged by the risk control system and subject to restrictions, please follow the instructions below to submit the required documents and complete the risk control review process.</div><h3 class="heading-3 ace-line old-record-id-C8kzdvSzHoN1vRx5SD9uyndjsI1">1. Submit an Application to Lift Risk Control Restrictions</h3><h4 class="heading-4 ace-line old-record-id-DOgpdP7DKomhGJx2Q1vuhZ3EsRb">To access the document submission page:</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-RJPad0fsKoN2Wjxmw8cuPeeksyg"><div>Navigate to the <strong>Official MEXC Homepage</strong> → click <strong>Help Center</strong> → select <strong>Account Risk Review</strong> → proceed to the document submission portal.</div></li><li class="ace-line ace-line old-record-id-RxR0daIBTogymaxczBouAcqvsty"><div>Upon clicking the <strong>Apply</strong> button, the system will automatically redirect you to the upload page to complete the required steps.</div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-Aflhd1IkVolLbRxRbAjuMRFDslf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250523220224026k0U0pyKubletkT.png" style="max-width:100%;height:auto;border-radius:12px" /></div><div style="text-align:center" class="image-uploaded gallery old-record-id-DykUdBauzoVNjWxEekwuiLdosRf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505232202191131OnMd9inqe9aT2.png" style="max-width:100%;height:auto;border-radius:12px" /></div><h4 class="heading-4 ace-line old-record-id-KetLdaQJ7omrtwxLFj3udgn8sid">Please upload the required documents as instructed on the page.</h4><div class="ace-line ace-line old-record-id-VjPpdxDeFoAgw8x2i4YuiqmAsMe">To help keep your account secure and ensure a smooth review process, please follow the on-screen instructions when preparing and uploading your documents. Please also keep the following in mind:</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-BNavd9nCtoAgKXxIUReupFO9suf"><div>All submitted documents must be authentic, clear, and unobstructed</div></li><li class="ace-line ace-line old-record-id-QtixdbJxooFZijxpHm1uXRPisyf"><div>Supported file formats: JPG, JPEG, PNG, PDF. Each file must not exceed 10 MB</div></li><li class="ace-line ace-line old-record-id-EfXJd79H9oeV2oxdZTpu7iGLsUf"><div>A maximum of <strong>9 files</strong> can be uploaded per submission. To avoid upload limitations, we recommend preparing all required documents in advance and submitting them in one go.</div></li><li class="ace-line ace-line old-record-id-FZ9Mdmr0ko24SFxtYvKuY23jsRc"><div>If the system prompts you to upload proof of source of funds, please refer to the <strong><a href="https://www.mexc.com/announcements/article/17827791510667">Proof of Funding Source Documentation Requirements</a></strong> for guidance.</div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-FZDmd4LHCo1BqOxmi50uNVUCsMe"><br /></div><div class="ace-line ace-line old-record-id-MCjjd1xb9oT9U1xhos4uNI2Ss2c">If you encounter any issues during the submission process, feel free to contact MEXC online Customer Service for assistance.</div><div class="ace-line ace-line old-record-id-DbYrdaqMEoVl2GxT8R5u3R17syc"><br /></div><h3 class="heading-3 ace-line old-record-id-McUAdpeSloqXrGxVkFAuqTArsvb">2. Document Review & Risk Control Analysis Process</h3><div class="ace-line ace-line old-record-id-FcUsdjW00o87tzxmB3BuX7z4sCc">Once you have submitted your documents, we will begin the review process. The process generally consists of two phases, though specific procedures may vary depending on your account status:</div><div class="ace-line ace-line old-record-id-XhRxdEx0oozgBOxyxkRuFBkEsOg"><br /></div><h4 class="heading-4 ace-line old-record-id-ROo1dIqxwosFW9xhHvpuddH1sKe">Document Review Phase</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-HOEBdYDlcoyfFoxpMSzuTtAPsXc"><div>The review typically takes around 3 business days, though actual processing time may vary. We appreciate your patience and understanding.</div></li><li class="ace-line ace-line old-record-id-SHjsd6mn7oN8QBxnUj6upznQsab"><div>You will be notified of the review results via in-platform messages and your registered email. Please check your inbox regularly, or visit the <strong>Account Risk Review</strong> section on the official website to track your progress.</div></li></ul><div class="ace-line ace-line old-record-id-Lv6FdTqT7oB8PhxA8s9ul4Hasvf"><br /></div><h4 class="heading-4 ace-line old-record-id-XOObd3BSuoh59wxtkJluH90osBc">Risk Control Analysis Phase</h4><div class="ace-line ace-line old-record-id-Cqe7d9kMdoIV9Ex7MUTum3O3slg">Each account is unique, and our risk control system performs dynamic assessments based on various factors to determine whether further analysis is required. In some cases, after passing the document review, the system will initiate a risk control analysis for a more comprehensive evaluation.</div><div class="ace-line ace-line old-record-id-MvVsdeJJyoUuayxYtIuu1Awfs7c">You can view the estimated analysis duration on the <strong>Account Risk Review</strong> page. This timeframe is for reference only and reflects the current system estimate.</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-HCtpdnWEkoSOBJx5x34u8cZYsph"><div>During the analysis, the system may request additional documents. Please pay attention to on-screen or email notifications and submit the requested materials promptly.</div></li><li class="ace-line ace-line old-record-id-V8QId6FpnooCEKxvggXuGYUbsWf"><div>While the review and risk control analysis are in progress, certain account functions may remain restricted. These limitations cannot be lifted manually or ahead of schedule.</div></li><li class="ace-line ace-line old-record-id-IUykdWC1aomwnFxkEcVut86zsHg"><div>Please do not submit duplicate documents, as this may disrupt the system’s verification process and delay your review.</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Rh9PdwCZZoQYPhxZTcUun8X4sEN"><div>In special cases, your risk status may change dynamically based on updated system assessments. Please refer to the actual status shown in your account for the most accurate information.</div></li></ul><div class="ace-line ace-line old-record-id-ZasXdXmRkoJZkIx6koRum7hjsBb"><br /></div><h3 class="heading-3 ace-line old-record-id-RpaXd1uUioFA46xGcQ8uoBaEs9c">3. Completion of Risk Review & Notification</h3><div class="ace-line ace-line old-record-id-JYXyddOEaoRcdAxiOjGu0ez5sRh">Once your account's risk review is complete, a notification will be sent via in-platform message and to your registered email address. Please check your inbox in a timely manner to confirm your account’s final risk status.</div><div class="ace-line ace-line old-record-id-ZiaKdsiG6oU5e3xoTETur8Fusch"><br /></div><div style="text-align:left" class="ace-line ace-line old-record-id-QFu5deux4oSLGExAdKxu5Tvdsng">If you have any questions about the review outcome or account functionality, please contact MEXC's online Customer Service via the official website. Thank you for your understanding and support.</div></div>
Self-Service Guide For Risk Control Removal Information Submission
<div style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:400;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div>To enhance the user experience for MEXCers, MEXC has introduced the "Submit Risk Control Removal Information" feature. If your MEXC account shows a risk control status, you can use the "Submit Risk Control Removal Information" feature to upload relevant information yourself to allow for faster risk control removal.</div><div> </div><h2>1. Under Which Circumstances Can I Self-Submit Risk Control Information</h2><div>1. When using your account, you are notified that you are under risk control.</div><div>2. Your account functionality is restricted.</div><div> </div><h2>2. How To Fill in the Removal Application</h2><div>1. Log in to your MEXC account and enter the [Help Center] page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751339XgmK9lhU0cadtG.png" width="695" style="max-width:100%;height:auto" /></div><div> </div><p> </p><div>2. Click on [Submit Risk Control Removal Information] to enter the application page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751328zZnVLOXfnq2keL.png" width="661" style="max-width:100%;height:auto" /></div><div> </div><div>3. Click [Apply] to enter the information submission page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751220FLJOoyi657owGe.png" width="640" style="max-width:100%;height:auto" /></div><div> </div><div>4. Follow the on-screen instructions to complete the information filling and document uploading.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751285eRBsLM5FXG0Tcc.png" width="604" style="max-width:100%;height:auto" /></div><div> </div><div><div><div>5. Click [Submit Record] to check the current progress of your submitted information or view the results of past applications.</div><div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104750309sNzyQpYqp6lcvZ.png" width="604" style="max-width:100%;height:auto" /></div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751082MQjWuxhYLTqmeK.png" width="560" style="max-width:100%;height:auto" /></div><div> </div><div> a. If your application is approved, MEXC will provide relevant explanations in the application status and notify you via email.</div><div> b. If your application is not approved, MEXC will provide relevant explanations in the application status and notify you via email. You can resubmit the information by using the email link or through the <a href="https://www.mexc.co/support/apply-risk-control">Help Center</a>.</div></div></div></div><div> </div><div>6. If the application is not approved, please read the reasons for the rejection carefully and resubmit the information.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751221D1Y5OsImHo9tZc.png" width="540" style="max-width:100%;height:auto" /></div><div>Note:</div><div>1. After submitting your information, your application will be reviewed within 1-3 business days, and you will receive an email notification informing you of the result. Please check your email after submission. Additionally, you can also view the application result through the submission records.</div><div>2. In special circumstances, your risk control status may change. Please check your account's risk control status. If you have any questions, feel free to contact MEXC's online customer service at any time.</div><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>MEXC </p><p>1 November 2023</p></div><p> </p>