What is Pre-Crediting?
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">There are two confirmation stages in the deposit crediting process:</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">First confirmation (Pre-crediting): When the user's crypto deposit transaction receives a sufficient number of confirmations on the blockchain network, the funds are pre-credited. Users can trade on MEXC but cannot withdraw, transfer, use fiat withdrawal, send gifts, or transfer between sub-accounts.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Second confirmation (Credited Successfully): When the user's crypto deposit transaction receives additional confirmations on the blockchain network, the funds are fully credited. Users can then make normal withdrawals, transfers, and other related operations.</span></span></div><div><br></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718105836214xZG2MDayGlVVwx.png"></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">This mechanism can significantly improve the speed of deposit crediting, shortening the time from deposit to trading and further enhancing deposit efficiency. If the deposit page for your account no longer displays pre-crediting information, it may be because that deposit network does not currently support pre-crediting.</span></span></div><div><br></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">Advantages of Pre-Crediting:</strong></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Enhanced Security: By waiting for blockchain network confirmations, it prevents fraud such as double-spending and ensures the deposited cryptocurrency is genuine and valid.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Improved User Experience: Allows users to trade as soon as the first confirmation is reached, speeding up fund availability and delivering a better overall experience.</span></span></div></li></ul><div><br></div></div>
MEXC Risk Reminder on Depositing Unlisted Cryptocurrencies
<div data-page-id="P3y9dcQDPo6PMxxpTd1u5daosHb" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-DBtEdF9RXoeTQTxmskNuLufzsVd"><span style="font-size: 16px;"><strong>Gentle Reminder: </strong>To ensure the security of your assets and protect user rights, please only deposit cryptocurrencies that are officially listed on MEXC. All listing plans and related information are subject to official MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/announcements">announcements</a>.</span></div><div class="ace-line ace-line old-record-id-TbgBddiQ0ouOH8xwPUEu6IoqsFe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-T9Fud91fsotvkUxEzbFuJvq4swf"><strong>Deposit Issues</strong></h2><div class="ace-line ace-line old-record-id-PQutduBhtocOAtxIJMPuOkP8sVd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JYXYdF0PSoAuZnxKy3auzZFYsmc"><span style="font-size: 16px;">If your deposit has not been credited, you can resolve it in the following ways:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-NkRqdRAq3o6RPZxoybPuBRnRs4e" data-list="bullet"><div><span style="font-size: 16px;">Submit the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>, and the Customer Service team will assist in attempting to recover the assets.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-AUFhdz8Ezoj2Kqxw0kRuufvCs8E" data-list="bullet"><div><span style="font-size: 16px;">Refer to the <a href="https://www.mexc.com/announcements/article/troubleshooting-guide-360020367791" data-lark-is-custom="true">Troubleshooting Guide: Deposit Not Credited</a> for additional solutions to common deposit-related issues.</span></div></li></ul><div class="ace-line ace-line old-record-id-Hw0qdyEZwoFcuOxTc43uTV8QsEh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-B9WhdSaikoukKaxBwEuuNLHms0d"><strong>Need Assistance</strong></h2><div class="ace-line ace-line old-record-id-VA7CdYufBoLkjjx4T68uRnFgsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JFg5dxvSzolaJXxWzzxuyv8YsWl"><span style="font-size: 16px;">For any inquiries, please contact MEXC through the following channels:</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-XskEd1uoJoKM8JxJNMzudaCVsLc"><span style="font-size: 16px;">1. Click the <strong>Online Customer Service</strong> button at the bottom-right corner of the official website and submit your question.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-KSzsdzpJxohsYVxMMXLuQkLwsJb"><span style="font-size: 16px;">2. Submit a request in the Ticket Center</span></div><div class="ace-line ace-line old-record-id-JCCrdFkbao0r4kxuO1punpNLslh"><span style="font-size: 16px;">Web: Under the <strong>Resource</strong><strong>s</strong> category at the bottom of the homepage → <strong>Submit a Ticket</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">Ticket Center</a></strong></span></div><div class="ace-line ace-line old-record-id-CWFHdisRmoBxvFxyOICucRy8swR"><span style="font-size: 16px;">App: Homepage → <strong>More</strong> → <strong>Submit Request </strong>under the <strong>Services</strong> category → <strong>Ticket Center</strong></span></div><div class="ace-line ace-line old-record-id-CG6oddVZkoPkg5xYbeAuOULAssf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AwDOdBriLocGHgx5CgjuZdyjshg"><span style="font-size: 16px;">*BTN-<strong>Ticket Center</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/support/ticket/submit/submit-inquiry">https://www.mexc.com/support/ticket/submit/submit-inquiry</a></u>*</span></div><div class="ace-line ace-line old-record-id-CaVcd8FVgovAH2xGibjunXibsfh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KfoAdD00HoAmEJxyLySuhFMpswc"><span style="font-size: 16px;">MEXC is committed to providing users with dedicated service and support.</span></div><div class="ace-line ace-line old-record-id-GNYjdisCKogX76xSQhvukp9WsFe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-N6mBdx016oa0zYx4Z0KuFoWCsjf"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-AhK5dhOH2oQRqsxBoD4uApuhs1e" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-OX4wdJP0qo9wRpxV2aMuzgLoscd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">How to Fill Out the Uncredited Deposit Return Application Form</a></div></li><li class="ace-line ace-line old-record-id-VrbEdXMRloYKLJxiJbwurj8ysuf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li><li class="ace-line ace-line old-record-id-DKrpdYNZ1oyr9SxXAkvu12yCsFY" data-list="bullet"><div><a href="https://www.mexc.com/support/article/proof-of-funds-requirements-17827791510667" data-lark-is-custom="true" style="font-size: 16px;">Proof of Funds Requirements</a></div></li><li class="ace-line ace-line old-record-id-IV8GdGI2BoeMqVxrJivuMWRHsTV" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li></ul><div class="ace-line ace-line old-record-id-Yzq9dKMTAoKplex3kzBuXndfs2f"><span style="font-size: 16px;"><br></span></div></div>
Common Issues in Incorrect Deposits and Solutions
<div data-page-id="XXNcdMmyfornbox7Ktdu4bBHs2g" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-KSTCdAiMMojSp0xfoLTucdk4s8c"><strong>1. What Happens If I Deposit an Unsupported Token?</strong></h2><div class="ace-line ace-line old-record-id-U9PWdgfXpoqsamxAyz0u96JVszc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WRx1dB4XpoIlpLxxaPYu1KbysoS"><span style="font-size: 16px;">MEXC automatically credits deposits only for supported tokens and blockchain networks. If you accidentally deposit an unsupported token, or deposit via an unsupported blockchain network, MEXC will assist you in manually recovering the assets and charge a handling fee.</span></div><div class="ace-line ace-line old-record-id-CPhUdb5Yfo1tz5xx93yutUrfsvb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VgLndmZPqo0VgIxBlkXuYLFHsDe"><span style="font-size: 16px;">Note: Some specific tokens/networks may not support recovery.</span></div><div class="ace-line ace-line old-record-id-EcIadmwMLoc7XrxbRq7uEhPYspg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SvkhdsrL0oe2bhxf2BDupVrbs1g"><strong>2. Examples of Unsupported Deposits</strong></h2><div class="ace-line ace-line old-record-id-Au9mdOXvMoflafxdDyguNkZPs2b"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-MG5sdI5eDo730mxDPKHuySpSsrh"><span style="font-size: 16px;">2.1 Depositing unsupported or delisted cryptocurrencies</span></h3><div class="ace-line ace-line old-record-id-EMOedmb7ho8TDux3MoQuGkeosMf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D3RqdqkjIohbFpxymIkucZAzsad"><span style="font-size: 16px;">To better align with project updates, MEXC will periodically upgrade, migrate, or replace certain tokens and stop supporting deposits of old contract tokens (such as ZINU, GART, etc.). <strong>If you deposit delisted or legacy contract tokens, the deposit will not be credited and may not be recoverable.</strong></span></div><div class="ace-line ace-line old-record-id-NzZsdPIaGoLsLkxZzr6uwCE9snd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WaL7dH1ceoiEBQxIhS9uxu83s0b"><span style="font-size: 16px;">To avoid asset loss, please pay attention to the following before depositing:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XPupdEMsIoo2URxqmMKuqYtMs7c" data-list="bullet"><div><span style="font-size: 16px;"><strong>Check contract address</strong>: Ensure the token contract address of the sender and receiver is exactly the same. Do not rely solely on token name or symbol.</span></div></li><li class="ace-line ace-line old-record-id-TZDHdz1gYotrxwxKUbSucakEsBe" data-list="bullet"><div><span style="font-size: 16px;"><strong>Confirm token status</strong>: Check whether MEXC currently supports deposits for the token and which contract version is supported.</span></div></li><li class="ace-line ace-line old-record-id-IeGpdsylPopFuVxoyTDuvniRsab" data-list="bullet"><div><span style="font-size: 16px;"><strong>If in doubt, consult promptly</strong>: If you are unsure about the token contract address or token status, please contact Customer Service for confirmation before depositing.</span></div></li></ul><div class="ace-line ace-line old-record-id-Ihnod3fnsojB7kx39tbulX6ls2B"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Tuo0dxf80oADaKxCd8yubmFzsDd"><span style="font-size: 16px;"><strong>Reminder</strong>: Cryptocurrency transfers are irreversible. Incorrect deposits of delisted or unsupported tokens are usually not recoverable. Please operate with caution.</span></div><div class="ace-line ace-line old-record-id-XIA1dzqvOoPWBpxhr3Aux7qusDg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"59ecd716-b173-4f11-bd06-9c81b65ce088","height":1168,"width":2006,"currHeight":1168,"currWidth":2006,"natrualHeight":1168,"natrualWidth":2006,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FF9DNbesC7oIJoKxFubjuGqIwsTg%2F%3Fpreview_type%3D16","file_token":"F9DNbesC7oIJoKxFubjuGqIwsTg","image_type":"image/png","size":332690,"comments":[]}]}" class="image-uploaded gallery old-record-id-GgY6dl2QSoSQK3xbeKquZCXwscg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260622133609553fJAEJZbR4T25Bn.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGOUROYmVzQzdvSUpvS3hGdWJqdUdxSXdzVGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiR2dZNmRsMlFTb1NRSzN4YmVLcXVaQ1h3c2NnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GOUROYmVzQzdvSUpvS3hGdWJqdUdxSXdzVGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/F9DNbesC7oIJoKxFubjuGqIwsTg/?mount_node_token=GgY6dl2QSoSQK3xbeKquZCXwscg&mount_point=docx_image" data-width="2006" data-height="1168" data-lark-image-uri="drivetoken://F9DNbesC7oIJoKxFubjuGqIwsTg" data-lark-image-width="2006" data-lark-image-height="1168" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-RuMTd0kXnoaqmzxvmVKuXEt8sVc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PR9CdA9C3oFJ4NxoyQWuOi5rssb"><span style="font-size: 16px;">2.2 Depositing via unsupported blockchain networks</span></h3><div class="ace-line ace-line old-record-id-Q9QQdcZrRoY103xKFEMuQgFYsge"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HmQ3devjvok3VtxLMiMu5v6DsDd"><span style="font-size: 16px;">Some stablecoins (such as USDC, USDT, etc.) are issued on multiple blockchain networks. <strong>Although MEXC supports the token, deposits may not be supported on every blockchain network</strong>. If you choose a network that is not supported by MEXC, the assets will not be credited and may be difficult to recover.</span></div><div class="ace-line ace-line old-record-id-WJKYdmd09oKPupx2h4CucRe5sPe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CBmidquo0oGml6x4Pe8ufKBJs0d"><span style="font-size: 16px;">Example: A user deposits USDC via the Fantom (FTM) network. Since MEXC does not support USDC deposits on the Fantom network, the deposit cannot be credited to the user's account. In such cases, please ensure the sending network matches the receiving network before depositing.</span></div><div class="ace-line ace-line old-record-id-MlQMd6VBWojbBzxBL84uZKPjsJc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"262ec280-89df-4589-b665-ae63d9f61a64","height":611,"width":1280,"currHeight":611,"currWidth":1280,"natrualHeight":611,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMekqbeFIjoLPrMxxKNTuhX9KsqA%2F%3Fpreview_type%3D16","file_token":"MekqbeFIjoLPrMxxKNTuhX9KsqA","image_type":"image/png","size":229008,"comments":[]}]}" class="image-uploaded gallery old-record-id-Qc1QdEZZLoOFdLxAvFHuYMgjsHh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260622133609732DcfXg5JcR6Ho8W.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNZWtxYmVGSWpvTFByTXh4S05UdWhYOUtzcUEiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUWMxUWRFWlpMb09GZEx4QXZGSHVZTWdqc0hoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NZWtxYmVGSWpvTFByTXh4S05UdWhYOUtzcUEvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/MekqbeFIjoLPrMxxKNTuhX9KsqA/?mount_node_token=Qc1QdEZZLoOFdLxAvFHuYMgjsHh&mount_point=docx_image" data-width="1280" data-height="611" data-lark-image-uri="drivetoken://MekqbeFIjoLPrMxxKNTuhX9KsqA" data-lark-image-width="1280" data-lark-image-height="611" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-EN77dWSEaoW6y9xBAmPurxDbsbN"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JiABdUnpioThwoxpjrzunKUlsvh"><strong>3. What Should I Do?</strong></h2><div class="ace-line ace-line old-record-id-H7t1duUvUoLcmuxy3Y9uhL2ssqb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GNwbdRcYzonFirxruDwufePPsYg"><span style="font-size: 16px;">Please submit the <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Recovery Application</a> form. The review is expected to be completed within 1–2 business days. Once completed, we will notify you of the result via email or in-app message.</span></div><div class="ace-line ace-line old-record-id-H6GGdJ2iPovO7Ox1ivFup72rseh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FVkVd3R75o15dJx79GAu58kHsth"><strong>4. Additional Information on Required Materials</strong></h2><div class="ace-line ace-line old-record-id-EfxFdXfhloM1gCx2zaxu6CHBsQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YBBjd9DXwoyWnxxedcwusMB2sPf"><span style="font-size: 16px;">Please follow the guidance on the submission page to provide the required information. Depending on the review, we may request additional materials. Please refer to the actual review requirements.</span></div><div class="ace-line ace-line old-record-id-JlsSdj4aRojclNxzhZtuVJnhs6f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KOF1dXDx6ovsnixvd6FumXZosG2"><span style="font-size: 16px;">For detailed steps, please refer to <a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">How to Fill Out the Uncredited Deposit Recovery Application Form</a>.</span></div><div class="ace-line ace-line old-record-id-JTu6dpRicof2dAxof0Nu3bqJsxc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-V5ifdNAd7oj9qnxb9vKuaI3msnh"><strong>5. Terms and Conditions</strong></h2><div class="ace-line ace-line old-record-id-CtUzdr5ndov6c6x9QFyuWMkms5b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IWN8dYM3ZoNO5mxQx73u3TuEsge"><span style="font-size: 16px;">1. MEXC will do its best to help you recover assets, but due to the complexity of blockchain networks, we cannot guarantee 100% recovery in all cases.</span></div><div class="ace-line ace-line old-record-id-YK9Xd6T83o8UMqx1iebuwsr3sTe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JQRId0KVkoTSwnxf1nruiwZ1sJb"><span style="font-size: 16px;">2. Recovery requires additional technical and manpower support, and a handling fee will be charged. Please refer to the fee shown on the page.</span></div><div class="ace-line ace-line old-record-id-X3hldUmknoXC7ZxJKjauz7YesZc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MP4fdN1fboYebGxQevXu6JiusJe"><span style="font-size: 16px;">3. After approval, an estimated completion time will be displayed. If recovery is more difficult, the actual completion time may be extended. Please refer to the review notification.</span></div><div class="ace-line ace-line old-record-id-HOH8dFQMqoeZeuxDPJauObW4s4d"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JbNedxK3doaFygx9Kg8uiKLxs5f"><span style="font-size: 16px;">Recommended Reading:</span></h2><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OfB7dHCt9oIOhVx8n6yut1vPsZd" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-VGPmdYbbpotBI1x9OuEulmKPs1f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-Cl6Fd5uV4ob8Q6xBuaCuQaSssFe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">What is a Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-RDeKdW9SKo660Dxq3DOumnGusdx" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-Zt3TdxrD6o82YHx4JskumU0msze" data-list="bullet"><div><a href="https://www.mexc.com/support/article/applying-to-recover-a-deposit-due-to-an-unfilled-incorrectly-filled-memo-tag-15441726005529" data-lark-is-custom="true" style="font-size: 16px;">Applying to Recover a Deposit Due to an Unfilled/Incorrectly Filled Memo/Tag</a></div></li></ul></div>
Proof of Funds Requirements
<div data-page-id="X60Nd1K9aoRmDBxZA5JuzqF6sh4" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-XIxudsFJjoJqoQxsJbkuWGRNs4b"><strong>When will I need to provide proof of funds?</strong></h2><div class="ace-line ace-line old-record-id-KYAZdeLREo37nnxM3GwuOSy0sTf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BcOgddgimo8llzx2zVDuREaMsIf"><span style="font-size: 16px;">When you <a data-lark-is-custom="true" href="https://www.mexc.com/assets/withdraw/USDT">withdraw funds</a> from MEXC to another platform and the transfer is returned, and you need assistance crediting the funds back to your MEXC account, we may require you to provide relevant proof of the source of funds or documentation confirming that the funds were returned.</span></div><div class="ace-line ace-line old-record-id-NMcjdhQtXoimLXxU6dZu2CiUsJc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-BUhkd1gyeoNtXnxVe0Yufps9s5c"><span style="font-size: 16px;">*BTN-<strong>Deposit Recovery Request</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-P8JhdGQfhoE2GxxDLqCu2tTUsih"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-BmAVdOYcMoHLfoxh2SXuqzkUs9f"><strong>What are the requirements for proof of funds documents?</strong></h2><div class="ace-line ace-line old-record-id-QpfUdAAlPo8znXxzui7uNGNMsJE"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NBcKdBDdWoCnSwx9FfzuJbyMsLK"><span style="font-size: 16px;">Please follow the instructions on the submission page to provide the required information. Depending on the review outcome, we may also request additional supporting materials. Final requirements are subject to the actual review.</span></div><div class="ace-line ace-line old-record-id-SxogdwPY1opKSOx6yWquwElDsdh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"32508d93-e40b-493d-aee0-792c16ac77ba","height":1952,"width":2072,"currHeight":1952,"currWidth":2072,"natrualHeight":1952,"natrualWidth":2072,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIOhybO58woF523xkrXjuvcbds9c%2F%3Fpreview_type%3D16","file_token":"IOhybO58woF523xkrXjuvcbds9c","image_type":"image/png","size":371714,"comments":[]}]}" class="image-uploaded gallery old-record-id-SFohdcPZYoF7jwx0ok0u61ohshd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202606221331348134vtBz0BhexTPcK.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJT2h5Yk81OHdvRjUyM3hrclhqdXZjYmRzOWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiU0ZvaGRjUFpZb0Y3and4MG9rMHU2MW9oc2hkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JT2h5Yk81OHdvRjUyM3hrclhqdXZjYmRzOWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IOhybO58woF523xkrXjuvcbds9c/?mount_node_token=SFohdcPZYoF7jwx0ok0u61ohshd&mount_point=docx_image" data-width="2072" data-height="1952" data-lark-image-uri="drivetoken://IOhybO58woF523xkrXjuvcbds9c" data-lark-image-width="2072" data-lark-image-height="1952" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; width: 750px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-P85Gd6KbPokeR6xh5vgup8r9spf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KxJ4dIiJmoHcv6x2t1Fujz8ns3e"><span style="font-size: 16px;">Recommended readings：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Ukmnd1Efxo1oz0xx7gtu11JZsed" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-GRZGdC2VMo5I1ax5KUauBQVVsze" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-MEAhdWHssoWyuzxPcqEuiI9Iscg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">What is a Crypto Deposit</a></div></li><li class="ace-line ace-line old-record-id-S2MNdFrcaorl1txDyR8u2oi8sug" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-HbGYdCBAvoC9ckxMEC2u4RO9sbA" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li></ul><div class="ace-line ace-line old-record-id-GvpedidBXowRN3xDnF2uwCF7sDh"><span style="font-size: 16px;"><br></span></div></div>
Troubleshooting Guide: Deposit Not Credited
<div data-page-id="NJMHdYl7iolYF2xDCXJuM2Itsdb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusWSDgRiaF3i43nBYiVihwXf"><strong>1. Check Whether the Deposit Channel is Open</strong></h2><div class="ace-line ace-line old-record-id-doxusY1Ovkrkietkxb0ulWMK8z8"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DHfydAFLDovxFcxUsyhuJuDRsfc"><span style="font-size: 16px;">If the deposit channel is currently closed or under maintenance, your deposit may not be credited temporarily. Please wait patiently. Once the channel is reopened, your deposit status can be confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusozxcg8w98heyLdHh1ah60d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MCP2dEg6coEEWjxAZL6uraWXsZc"><span style="font-size: 16px;">For more details on deposit/withdrawal suspensions, refer to: <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17827791526229">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a>.</span></div><div class="ace-line ace-line old-record-id-doxus3LLtb7U0sO1wPWR5HeI8tf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TwkndTo6ZoJUotx2gbPus2Ors8d"><strong>2. Check the Blockchain Network Status</strong></h2><div class="ace-line ace-line old-record-id-doxusXNbaXNKu4h5wkBD4yqKdUc"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-PM9MdzttMomIAgxrVZ1uAPp1sWl"><span style="font-size: 16px;">If the blockchain network status shows <strong>Deposit unsuccessful</strong>, you will need to contact the sending platform to confirm the issue.
</span></div><div class="ace-line ace-line old-record-id-VNmedqcqnoJLp2xbdMrusyfWsVg"><span style="font-size: 16px;">If the blockchain network status shows <strong>Deposit successful</strong>, please check whether the required number of confirmations for pre-crediting or full crediting has been met.</span></div><div class="ace-line ace-line old-record-id-doxusMql9cM0JE1aNmOrA7GD23b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DHxfdzNAsoJCDcxDi6AuRSNHsaf"><span style="font-size: 16px;">How to check: Go to <strong>Wallets → Funding History → Deposit</strong>, locate the specific deposit record, and click the <strong>TxID hyperlink</strong> to view the transaction details on the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxus01TZiKLbGXYqqDlM7kvGDh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"260544f1-0053-412b-99a2-4db0762dd7e1","height":1366,"width":2926,"currHeight":1366,"currWidth":2926,"natrualHeight":1366,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLXbebrApCozKFxxDBfIumxYVsYl%2F%3Fpreview_type%3D16","file_token":"LXbebrApCozKFxxDBfIumxYVsYl","image_type":"image/png","size":512959,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusCz0aoF3cCvKKMKwF2v88ig"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104544631S2hd0dj82JorZs.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJOSk1IZFlsN2lvbFlGMnhEQ1hKdU0ySXRzZGIiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0MjIxMDg5NzE5Mjc4NjMzMDIiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiTFhiZWJyQXBDb3pLRnh4REJmSXVteFlWc1lsIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo1MTI5NTksInNjYWxlIjoxLCJ3aWR0aCI6MjkyNiwiaGVpZ2h0IjoxMzY2LCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6bnVsbH0=" data-suite="eyJmaWxlVG9rZW4iOiJMWGJlYnJBcENvektGeHhEQmZJdW14WVZzWWwiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNDejBhb0YzY0N2S0tNS3dGMnY4OGlnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MWGJlYnJBcENvektGeHhEQmZJdW14WVZzWWwvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LXbebrApCozKFxxDBfIumxYVsYl/?mount_node_token=doxusCz0aoF3cCvKKMKwF2v88ig&mount_point=docx_image" data-width="2926" data-height="1366" data-lark-image-uri="drivetoken://LXbebrApCozKFxxDBfIumxYVsYl" data-lark-image-width="2926" data-lark-image-height="1366" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusHXbBrWbW0wTSAIjr1ibgMb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Uz80dwliIonjJgxPAbxuUhvBsdg"><span style="font-size: 16px;">View the blockchain network status in the blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxusBGd10zoowVqWPBgQGvg7cc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"14ce62c9-899d-4a87-8ed3-2ed9b1a35b3b","height":1084,"width":2420,"currHeight":1084,"currWidth":2420,"natrualHeight":1084,"natrualWidth":2420,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLBjPbQsTiogRgVxXxsnu1jP0sVe%2F%3Fpreview_type%3D16","file_token":"LBjPbQsTiogRgVxXxsnu1jP0sVe","image_type":"image/png","size":292263,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusDjXS6MvZatVvbdY6mGUBwE"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202606081045441655XMkLugeIUwTEk.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJOSk1IZFlsN2lvbFlGMnhEQ1hKdU0ySXRzZGIiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0MjIxMDg5NzE5Mjc4NjMzMDIiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiTEJqUGJRc1Rpb2dSZ1Z4WHhzbnUxalAwc1ZlIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyOTIyNjMsInNjYWxlIjoxLCJ3aWR0aCI6MjQyMCwiaGVpZ2h0IjoxMDg0LCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6bnVsbH0=" data-suite="eyJmaWxlVG9rZW4iOiJMQmpQYlFzVGlvZ1JnVnhYeHNudTFqUDBzVmUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNEalhTNk12WmF0VnZiZFk2bUdVQndFIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MQmpQYlFzVGlvZ1JnVnhYeHNudTFqUDBzVmUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LBjPbQsTiogRgVxXxsnu1jP0sVe/?mount_node_token=doxusDjXS6MvZatVvbdY6mGUBwE&mount_point=docx_image" data-width="2420" data-height="1084" data-lark-image-uri="drivetoken://LBjPbQsTiogRgVxXxsnu1jP0sVe" data-lark-image-width="2420" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusoAegjFbs3rRhgsTrkwIFUd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GrmydSE74o8EwTxSXEPu5KIqsdb"><strong>3. Check the Number of Blockchain Confirmations</strong></h2><div class="ace-line ace-line old-record-id-doxusG3tgHPwf1oOTOqZODIR0Ec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SjR6d987PoNrIYxscQBuJJUSs3g"><span style="font-size: 16px;">For a deposit to be successfully credited to your MEXC account, each crypto requires a specific number of blockchain confirmations. If your deposit has not arrived due to insufficient confirmations, please follow these steps:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-GT8BdVHAvoUPVjxdwzwu68WRsWg" data-list="bullet"><div><span style="font-size: 16px;">If the required number of confirmations has not yet been reached, please wait patiently for on-chain confirmation to complete.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LlpQdy8bootQzexmtBTui5olsFg" data-list="bullet"><div><span style="font-size: 16px;">If the required confirmations have been met, but the funds are still not credited, check whether the transaction appears in your deposit history.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusX1NjrIitG1NGMPT3LzVkob"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UqBwdhbuOopSICxYQssuJvCCs2f"><span style="font-size: 16px;">Note: The minimum number of confirmations varies by crypto. If your transaction hasn't reached the required confirmation count, please continue to wait.</span></div><div class="ace-line ace-line old-record-id-doxusMvgs7clowK3KlsgxPda6Uc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZJHbdRGYOouRwMxVEgougqFWsjd"><span style="font-size: 16px;">If you would like to learn more about blockchain confirmation requirements, please refer to <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">How to Check the Number of Block Confirmations on MEXC</a>.</span></div><div class="ace-line ace-line old-record-id-doxusLjMudkv01VaWxMR8DjU6Bb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"70d121d8-13db-40bb-9674-ca6c0664a3ea","height":1378,"width":2878,"currHeight":1378,"currWidth":2878,"natrualHeight":1378,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBP1hbRUDBoDmJQxDhZFuVCFeshh%2F%3Fpreview_type%3D16","file_token":"BP1hbRUDBoDmJQxDhZFuVCFeshh","image_type":"image/png","size":400777,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusNOcWEl1lBLdvrl4xN51Jab"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104543704zXOIGAzopjw8EX.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJOSk1IZFlsN2lvbFlGMnhEQ1hKdU0ySXRzZGIiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0MjIxMDg5NzE5Mjc4NjMzMDIiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiQlAxaGJSVURCb0RtSlF4RGhaRnVWQ0Zlc2hoIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo0MDA3NzcsInNjYWxlIjoxLCJ3aWR0aCI6Mjg3OCwiaGVpZ2h0IjoxMzc4LCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6bnVsbH0=" data-suite="eyJmaWxlVG9rZW4iOiJCUDFoYlJVREJvRG1KUXhEaFpGdVZDRmVzaGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNOT2NXRWwxbEJMZHZybDR4TjUxSmFiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CUDFoYlJVREJvRG1KUXhEaFpGdVZDRmVzaGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BP1hbRUDBoDmJQxDhZFuVCFeshh/?mount_node_token=doxusNOcWEl1lBLdvrl4xN51Jab&mount_point=docx_image" data-width="2878" data-height="1378" data-lark-image-uri="drivetoken://BP1hbRUDBoDmJQxDhZFuVCFeshh" data-lark-image-width="2878" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusSKxkYEmtDngXZd9PT2ibSg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TupndtIVroRLHCx7Q6cuMGpWsze"><strong>4. Check for Deposit Records in Your Account</strong></h2><div class="ace-line ace-line old-record-id-doxusZk0kIXjUWlN5sPyzn8FDcd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UXjDd81spozzWDxNSaSuFbKYsEh"><span style="font-size: 16px;">Verify whether the deposit record appears in your account. For more information about deposit statuses, you can refer to <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17827791526203">Common Deposit Statuses and How to Resolve Them</a>.</span></div><div class="ace-line ace-line old-record-id-doxusK4y30nmKa3wWsT0BmxGKhb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OedydsEeootfyNxNIAYuydDosUf"><span style="font-size: 16px;">If there is no related deposit record in your account, you may proceed to submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-doxus82WcgCdpHU83eJmofdg7hf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FJnfdP551oY3rDxqPmauyrFas68"><strong>5. Other Common Solutions for Uncredited Deposits</strong></h2><div class="ace-line ace-line old-record-id-doxusvj89C1ZHRUWPOCLvoiSUob"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WpejdvUwQoVMLlxKdkxuh9J2ste"><span style="font-size: 16px;">5.1 Depositing an Unsupported Crypto on MEXC</span></h3><div class="ace-line ace-line old-record-id-doxusGNpk00dzf4Rm3yhtIcb8wc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusmq4MSQwXRZOwWDlGUI3bdg"><span style="font-size: 16px;">If the contract address of the crypto you deposited does not match the contract address of a crypto supported by MEXC, your deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-KVfEddXr2oPOZ8xk1B8uDg8Osbe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"68c3dd69-4aff-4684-b678-1ad90d8fdcec","height":1264,"width":2878,"currHeight":1264,"currWidth":2878,"natrualHeight":1264,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWHnJbIEAPowUXdxuf78uu3KMs5c%2F%3Fpreview_type%3D16","file_token":"WHnJbIEAPowUXdxuf78uu3KMs5c","image_type":"image/png","size":359113,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxussqioN9BYwjdKAelvgrOyhd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104544428LHK3wLsd7W4JMq.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXSG5KYklFQVBvd1VYZHh1Zjc4dXUzS01zNWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNzcWlvTjlCWXdqZEtBZWx2Z3JPeWhkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XSG5KYklFQVBvd1VYZHh1Zjc4dXUzS01zNWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WHnJbIEAPowUXdxuf78uu3KMs5c/?mount_node_token=doxussqioN9BYwjdKAelvgrOyhd&mount_point=docx_image" data-width="2878" data-height="1264" data-lark-image-uri="drivetoken://WHnJbIEAPowUXdxuf78uu3KMs5c" data-lark-image-width="2878" data-lark-image-height="1264" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxuseG43RWDHnooiIGt7z1uO0b"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Miv7d3NUaoJehyxVSPvuHEbDsKe"><span style="font-size: 16px;">5.2 Wrong Deposit Network</span></h3><div class="ace-line ace-line old-record-id-doxus7fFBqx8Ux6ESZseqRWUmpb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QvGQdZ2R8o1LePxwAPiuksCfsQb"><span style="font-size: 16px;"><strong>Depositing via the wrong network</strong>: This occurs when you select the incorrect network for the token transfer. For example, if you're depositing MX, and you copy an MX (ETH network) deposit address from the MEXC deposit page but mistakenly use the BEP-20 network on the withdrawal platform to send funds to that ETH address, the deposit will not be credited successfully.</span></div><div class="ace-line ace-line old-record-id-doxusav7qswOX2juxGnbEx0m2Rd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pe8UdNDCPoOQ5OxxBCxuEQ4ZsCO"><span style="font-size: 16px;">In this case, please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a> as soon as possible. MEXC will do its best to assist you in resolving the issue. To check which networks are supported for a token, go to the withdrawal page on the sending platform and click <strong>Network</strong> to view the options.</span></div><div class="ace-line ace-line old-record-id-doxusEw5qoZy7VA7WURakVxx15b"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e987e949-b462-4e45-bba4-990cfb872730","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIKFmba5cyoF3UZxEw9Euabocsqg%2F%3Fpreview_type%3D16","file_token":"IKFmba5cyoF3UZxEw9Euabocsqg","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusPpDmtGZkv8tt57691c9Sxh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104543692oIVwjK3FWWJxm1.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJS0ZtYmE1Y3lvRjNVWnhFdzlFdWFib2NzcWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNQcERtdEdaa3Y4dHQ1NzY5MWM5U3hoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JS0ZtYmE1Y3lvRjNVWnhFdzlFdWFib2NzcWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IKFmba5cyoF3UZxEw9Euabocsqg/?mount_node_token=doxusPpDmtGZkv8tt57691c9Sxh&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://IKFmba5cyoF3UZxEw9Euabocsqg" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxuscOrkgsKdT0PjZNQnuL2Lae"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VlV2dvDINoR9e3xhzmeuEGbRsCc"><span style="font-size: 16px;">5.3 Depositing via an Unsupported Network</span></h3><div class="ace-line ace-line old-record-id-doxus45G2axDKuGpMdyscllwOgf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OP6LdjSKdojWvExmOdmugiOvsaf"><span style="font-size: 16px;">If you select a network not supported by MEXC when depositing a token, the deposit will not be credited. For example, when depositing MX, MEXC only supports deposits via the ETH, BSC, and MORPH networks. If you use a network outside of this supported list on the withdrawal platform, your deposit will not be successfully credited.</span></div><div class="ace-line ace-line old-record-id-doxusmollKwzjvTKyehWZidOOrg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"af74742c-c6c5-4d66-8569-fa59235208c0","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTVXzbaLGnoqqmnxZEaLufXDIsHd%2F%3Fpreview_type%3D16","file_token":"TVXzbaLGnoqqmnxZEaLufXDIsHd","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusomZNVCa6vBdqKtOvnHbWse"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104543744e9LCvuE5EASxos.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUVlh6YmFMR25vcXFtbnhaRWFMdWZYRElzSGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNvbVpOVkNhNnZCZHFLdE92bkhiV3NlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UVlh6YmFMR25vcXFtbnhaRWFMdWZYRElzSGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TVXzbaLGnoqqmnxZEaLufXDIsHd/?mount_node_token=doxusomZNVCa6vBdqKtOvnHbWse&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://TVXzbaLGnoqqmnxZEaLufXDIsHd" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusU6FhlbF69gaiicVhxy56Hh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-EeoydsfIeomfG9xvaIGuncXhsb4"><span style="font-size: 16px;">5.4 Missing or Incorrect Memo/Tag Code Causing Deposit Failure</span></h3><div class="ace-line ace-line old-record-id-doxusBxiRmW1v80s8JK2mrlohtG"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DFuadKs0soYXRIx3c6cuaJy7svg"><span style="font-size: 16px;">Some tokens require a Memo, Tag, or unique identifier for successful deposits, such as XRP, TON, ATOM, etc. If your deposit has not been credited due to a missing or incorrect Memo/Tag, please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>.</span></div><div class="ace-line ace-line old-record-id-Yrkvdmgk5o2f4sx5PjDuQFQDshd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EDpSdGEp6oP5srxtGomubCEbs5b"><span style="font-size: 16px;">The review process typically takes 1-2 business days, and you will be notified of the result via email or in-site message once it is completed. For instructions on how to fill out the form, please refer to the <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17057846626969">How to Fill Out the Uncredited Deposit Return Application</a> guide.</span></div><div class="ace-line ace-line old-record-id-doxusVnSpgSywUC4Nrm7IIF3Pze"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PlXTdkaOZoTleVxFnxluUvBRsEb"><span style="font-size: 16px;">To learn more about Memo/Tag requirements, refer to <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/what-are-memos-tags-/1">What are Memos/Tags?</a></span></div><div class="ace-line ace-line old-record-id-doxusiSMaGz6XYiIYrykLbFJuBg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a00bbb52-3980-4e45-a25b-0e8ed31e1579","height":436.54208754208753,"width":634,"currHeight":436.54208754208753,"currWidth":634,"natrualHeight":818,"natrualWidth":1188,"pluginName":"imageUpload","scale":0.5336700336700336,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJFrcb2jS8oR4vixW4CbuigK1shg%2F%3Fpreview_type%3D16","file_token":"JFrcb2jS8oR4vixW4CbuigK1shg","image_type":"image/png","size":159681,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusUYThlEYl6QOq7c7WWiUJpb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260608104543688p2mOhAvonuOIq6.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKRnJjYjJqUzhvUjR2aXhXNENidWlnSzFzaGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNVWVRobEVZbDZRT3E3YzdXV2lVSnBiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KRnJjYjJqUzhvUjR2aXhXNENidWlnSzFzaGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JFrcb2jS8oR4vixW4CbuigK1shg/?mount_node_token=doxusUYThlEYl6QOq7c7WWiUJpb&mount_point=docx_image" data-width="1188" data-height="818" data-lark-image-uri="drivetoken://JFrcb2jS8oR4vixW4CbuigK1shg" data-lark-image-width="1188" data-lark-image-height="818" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusKZMhAj65wi0nRlSQsC6rA8"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DZEtdzvQ3oshzGx3O7oulPgvsjd"><span style="font-size: 16px;">5.5 Deposit Made via Unsupported Smart Contract</span></h3><div class="ace-line ace-line old-record-id-doxus54u9l3diLvfBB2q17H8h4c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FeaLdbnYBoWzzFxN7SWuVCTPsbf"><span style="font-size: 16px;">For certain tokens, MEXC does not currently support deposits made through smart contract transfers. In such cases, the transaction will not be automatically credited to your MEXC account and requires manual processing.</span></div><div class="ace-line ace-line old-record-id-doxuspBdAR083nNWiAH0DmkcL8g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KmLRdW4CdokO7PxHIf4u4Oy1sve"><span style="font-size: 16px;">Please submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. The review process typically takes 1-2 business days, and you will be notified of the result via email or website notification once it is completed.</span></div><div class="ace-line ace-line old-record-id-doxusRVLZi894d59sv8pAAScmjY"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TzhxdyiHTokQDOx3rZJu7sKdslg"><span style="font-size: 16px;">5.6 Deposited Token Has Been Delisted from the MEXC Platform</span></h3><div class="ace-line ace-line old-record-id-doxuszgF9UIkT1noUPVKj7OYCec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-W6D6dfNAeolo8vxuFsLuQOGCs2d"><span style="font-size: 16px;">If you deposited a token that has already been delisted from MEXC and the funds were not credited, please contact Customer Service for assistance.</span></div><div class="ace-line ace-line old-record-id-doxusGrvw0W0UgjQAFcD7TdWDah"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZUfvdoxrvozqsYxcCaYu2dYUsob"><span style="font-size: 16px;">In the event of a deposit not being credited, you can also submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a>. After submission, MEXC will typically notify you of the review result within 1-2 business days via email or website notification.</span></div><div class="ace-line ace-line old-record-id-ZeIBdeSQEo67ASxULKoudUjgsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WcWsd8FdVoAAw8xilhVugzm7s8c"><span style="font-size: 16px;">5.7 Multiple Transfers Under the Same TxID</span></h3><div class="ace-line ace-line old-record-id-LllPdpoFqo0DIVxDzqLurJxTs0d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U74pdNS2GoiUHkxLKvru9Ukbs8g"><span style="font-size: 16px;">If multiple transfers are included under the same blockchain transaction hash (TxID), involving multiple receiving addresses in a one-to-many transfer, your deposit may not be fully credited.</span></div><div class="ace-line ace-line old-record-id-ZHgpddZA4o6dD9xm4ipu6qc1sac"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XOAxdAyOIoNABixFu3yuzczws5p"><span style="font-size: 16px;">In the event of an uncredited deposit, you can submit an <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a> on MEXC. After the application is submitted, MEXC will notify you of the review result via email or in-site notifications within 1-2 days.</span></div><div class="ace-line ace-line old-record-id-XNQjdSySrogx0BxxFLKu9enGs7b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RztRdwblmofxKSxROQVueAwvsrg"><span style="font-size: 16px;">Please note: If there are multiple deposits under the same TxID, you need to add a colon ":" and the number "99999999" after the TxID when submitting the form. The format is: TxID:99999999. This suffix is used to distinguish multiple submission records under the same TxID and will not affect the actual processing of your case.</span></div><div class="ace-line ace-line old-record-id-RdqCdtdlDoTXJ0xgCWLul2aYsAd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Ob9Ady2WmoDtwGx59SLu0tjssug"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Pl28dIHYmoUkksxW66CuGh4rsGg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">What is the Uncredited Deposit Return Application?</a></div></li><li class="ace-line ace-line old-record-id-ZlTVdNJoHotRzjx8vgKuWzlesLc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">How to Fill Out the Uncredited Deposit Return Application Form</a></div></li><li class="ace-line ace-line old-record-id-ZlmVdtoTdoFhuux1wemubchas4f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-IBp3dxEsboiRigxfSAnuIDb7sve" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a> </div></li><li class="ace-line ace-line old-record-id-Gj8PdawjZoMatwxh8aNuBMAOsbd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li></ul><div class="ace-line ace-line old-record-id-HmKedRLCRoWo8axqOaMuz2mGsGh"><span style="font-size: 16px;"><br></span></div></div>
How to Activate HBAR Token Address
<div><h4><strong style="font-weight:bolder">Part 1. Why You Need to Activate the Token Address</strong></h4><div>Due to the special mechanism of the HBAR network, your wallet address must be activated with HBAR tokens (JAM/NADA, etc.) before transferring any tokens to the address. Please ensure that your wallet address has at least 10 HBAR tokens before activating any assets, as adding assets requires payment of network fees. If your withdrawal address does not have an active asset, you will not be able to withdraw.</div><div> </div><h4><strong style="font-weight:bolder">Part 2. How To Check Whether a Token Address Has Been Activated</strong></h4><div><strong style="font-weight:bolder">A. Status: Activated</strong></div><div>You can search for your address on the HBAR block explorer at <a href="https://app.dragonglass.me/"><u>https://app.dragonglass.me/</u></a> to check whether the corresponding assets have been activated, as shown in the figure below. If there are transfer records and the ACCOUNTS section shows that the activated tokens have been added, it means that you are able to transfer activated assets to this address.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013655718YBtK3ZmpzkaaD4.png" alt="1.png" style="max-width:100%;height:auto"></div><div> </div><div><strong style="font-weight:bolder">B. Status: Not Activated </strong></div><div>You can search for your address on the HBAR block explorer at <a href="https://app.dragonglass.me/"><u>https://app.dragonglass.me/</u></a> to check whether the corresponding assets have been activated, as shown in the figure below. If there are no transfer records and the <strong style="font-weight:bolder">ACCOUNTS</strong> section is empty, it means that no HBAR standard assets have been added to this address.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013657094w8lWoiRGMjoWfb.png" alt="2.png" style="max-width:100%;height:auto"></div><div> </div><h4><strong style="font-weight:bolder">Part 3.How To Activate Hbar Token Address</strong></h4><div>Firstly, go to the official website: <a href="https://hedera.com/"><u>https://hedera.com/</u></a> and click on the supported wallet addresses for the project: <a href="https://hedera.com/ecosystem/wallets-custody"><u>https://hedera.com/ecosystem/wallets-custody</u></a>.</div><div>For example, if you're using HashPack wallet: <a href="https://www.hashpack.app/"><u>https://www.hashpack.app/</u></a>, please follow the steps below to activate your wallet:</div><div> </div><ol start="1" style="list-style-type:decimal"><li><div>Install the wallet and create an account.</div></li><li><div>Transfer some main tokens to the generated address.</div></li><li><div>Click on [Add Token].</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013658499ntoJ0WJlvQa2fs.png" alt="3.png" style="max-width:100%;height:auto"></div><div> </div><ol start="4" style="list-style-type:decimal"><li><div>There are two ways to add the token: you can either select it directly, or add it via futures.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013700174SOvYUnQzeirXO3.png" alt="4.png" style="max-width:100%;height:auto"></div><div> </div><ol start="5" style="list-style-type:decimal"><li><div>Click [Associate Token] to add the token and wait for the addition to complete.</div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013701744XEk4gg6Ltbr8Aw.png" alt="5.png" style="max-width:100%;height:auto"></div></li><li><div>When the token you added appears on the interface, it means you have successfully added it to your wallet.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013703193lj9A6hTNpdLHoH.png" alt="6.png" style="max-width:100%;height:auto"></div></div><div> </div><div><p><strong style="font-weight:bolder">Part 4. Important Notes</strong></p><ol start="1" style="list-style-type:decimal"><li><div>To activate an HBAR address, you must first deposit 10 HBAR to the address, activate it, then manually add other tokens you want to deposit.</div></li><li><div>It is recommended to use the official wallet software for activation.</div></li><li><div>Please make sure the target address assets are activated before you withdraw, otherwise you won't be able to withdraw.</div></li></ol><div> </div></div>
How to Activate XRP Token Address
<div><h4><strong style="font-weight:bolder">Part 1. Why You Need to Activate the Token Address</strong></h4><div>Ripple's current mechanism requires an address to have at least 20 XRP in order for the address to be activated. Before an address can receive any Ripple assets other than XRP (XSPECTAR, SOLO, CORE-XRP, etc.), it must be manually operated to add assets. Before adding a new asset, please make sure the XRP balance in your account is 20 or more, as a transaction fee is required to be paid when adding. If your withdrawal address does not have activated assets, then you will not be able to withdraw.</div><div> </div><h4><strong style="font-weight:bolder">Part 2. How To Check Whether a Token Address Has Been Activated</strong></h4><div><ul style="list-style-type:disc"><li><div><strong style="font-weight:bolder">A. Status: Activ</strong> <strong style="font-weight:bolder">at</strong> <strong style="font-weight:bolder">ed</strong></div></li></ul></div><div>You can view the XRP block blockchain browser at: https://xrpscan.com/search as shown below. If token information is displayed in your address <strong style="font-weight:bolder">Trustlines</strong>, then you have activated the asset.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013704730Vt9YM0GBejwnbv.png" alt="1.png" style="max-width:100%;height:auto"></div><ul style="list-style-type:disc"><li><strong style="font-weight:bolder">B. Status: Not Activated</strong></li></ul><div>You can view the XRP block browser at: https://xrpscan.com/search as shown below. If you do not have any token information in your address <strong style="font-weight:bolder">Trustlines</strong>, then you do not have an activated asset.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290137060539ELHFR4yvL9RTK.png" alt="2.png" style="max-width:100%;height:auto"></div><h4> </h4><h4><strong style="font-weight:bolder">Part 3. How To Activate The XRP Token Address</strong></h4><div><div><strong style="font-weight:bolder">Example:</strong> The following example shows the operation for adding XTK tokens in SOLO DEX, involving the wallet address: <a href="https://www.sologenic.com/ecosystem/solo-wallet.">https://www.sologenic.com/ecosystem/solo-wallet</a>. Please follow these steps for activation.</div><div><div> </div></div></div><ol start="1" style="list-style-type:decimal"><li><div>First, install the wallet and generate an account.</div></li><li><div>Then transfer a portion of your XRP to the address of the generated account, at least 20 of them.</div></li><li><div>Click the [ <strong style="font-weight:bolder">Add Asset]</strong> button.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013707497xzaHaROBuEI0dx.png" alt="3.png" width="636" height="1237" style="max-width:100%;height:auto"></div><ol start="4" style="list-style-type:decimal"><li><div>There are two ways to add, by directly selecting or by adding a futures contract.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290137089065OzJoLxvNKnzdl.png" alt="4.png" style="max-width:100%;height:auto"></div><ol start="5" style="list-style-type:decimal"><li><div>Add directly: <strong style="font-weight:bolder">Known Issue</strong> <strong style="font-weight:bolder">rs</strong>. Manual entry: <strong style="font-weight:bolder">Custom</strong></div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013710298wjk7xWsAMm4TtO.png" alt="5.png" width="631" height="1217" style="max-width:100%;height:auto"></div><ol start="6" style="list-style-type:decimal"><li><div>Select or add the corresponding parameter and select the Issuer of the currency.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013711731gSvjcyOh4XUiVT.png" alt="6.png" style="max-width:100%;height:auto"></div><ol start="7" style="list-style-type:decimal"><li><div>Then select the corresponding <strong style="font-weight:bolder">issuer</strong>.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290137132113EzkC3fjk8zWC5.png" alt="7.png" style="max-width:100%;height:auto"></div><ol start="8" style="list-style-type:decimal"><li><div>After making your selection, click the <strong style="font-weight:bolder">[</strong> <strong style="font-weight:bolder">NEXT</strong> <strong style="font-weight:bolder">]</strong> button.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013714660pKdXSSOwuSlOAF.png" alt="8.png" style="max-width:100%;height:auto"></div><ol start="9" style="list-style-type:decimal"><li><div>Doublecheck the added parameters to ensure they are correct.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013716052mef9Xx2kciBtl0.png" alt="9.png" style="max-width:100%;height:auto"></div><ol start="10" style="list-style-type:decimal"><li><div>Wait for activation confirmation.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013717533s2NcWgYNFBHdtZ.png" alt="10.png" width="617" height="1240" style="max-width:100%;height:auto"></div><ol start="11" style="list-style-type:decimal"><li><div>When your added currency appears, it has been successfully added.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013719005xFRbmaScRNcYY2.png" alt="11.png" width="610" height="1152" style="max-width:100%;height:auto"></div><h4> </h4><h4><strong style="font-weight:bolder">Part 4. Important Notes</strong></h4><ol start="1" style="list-style-type:decimal"><li><div>A reserve of 20 XRP is required for activating the XRP address, and 2 XRP is required to activate the token. Ensure you have sufficient assets before activating. Consult the XRP website for more information on retrieving locked reserves.</div></li><li><div>Activating via official wallet software is recommended.</div></li><li><div>Please make sure that the target address assets are activated before you withdraw your funds, otherwise you will be unable to withdraw your funds.</div></li></ol><div> </div></div>
Applying to Recover a Deposit Due to an Unfilled/Incorrectly Filled Memo/Tag
<div data-page-id="HmXudFuXBoOEFvxvS6PuyLQ9sWh" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-IpqldN6f4oOoKdxNaDZuqkNkslc"><strong>What Is the Purpose of a Memo/Tag?</strong></h2><div class="ace-line ace-line old-record-id-WxDTdJgHeokUoIxT9hXuGy6UsVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QiJRdWX8Ro2BeKxq7QvunWaosId"><span style="font-size: 16px;">A Memo/Tag is additional address information required for transfers of certain cryptocurrencies to identify the intended recipient of the transaction. For tokens such as <a data-lark-is-custom="true" href="https://www.mexc.com/price/XRP">XRP</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/ATOM">ATOM</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/XLM">XLM</a>, and <a data-lark-is-custom="true" href="https://www.mexc.com/price/BTS">BTS</a>, the wallet address alone is not sufficient. A correct Memo/Tag must also be provided for the transfer to be completed successfully.</span></div><div class="ace-line ace-line old-record-id-VnrYdFxlmoBy9bxDJtoulfkFsvb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VzLYdAA1howUXzxiqDHuWasMs6F"><span style="font-size: 16px;">On the MEXC platform, for tokens that require a Memo/Tag, such as XRP and ATOM, all users share the same deposit wallet address. Therefore, only by entering the correct deposit Memo/Tag can the system accurately allocate the assets to your account.</span></div><div class="ace-line ace-line old-record-id-VBwndAutKohajJx3oQGuvOzrsYg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YyeSd75YYoETX8x05CaukULVs6d"><strong>How to Recover Your Assets</strong></h2><div class="ace-line ace-line old-record-id-EsWtdcTZ1oWUoQxQ9iuucaoNstb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-F3vadHLw8o4YMYxTCQwuGt4Wseb"><span style="font-size: 16px;">If you forgot to enter the Memo/Tag or entered it incorrectly when making the transfer, you can apply for asset recovery by submitting the <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Deposit Return Application</a></strong> form. For detailed instructions, please refer to <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969">How to Fill Out the Uncredited Deposit Return Application Form</a></strong>.</span></div><div class="ace-line ace-line old-record-id-WtYLdsCJaomF24xp8d2uU4Vpsxg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-J20xdEV7Goa4HnxkOzLubOmFs4h"><span style="font-size: 16px;">*BTN-<strong>Uncredited Deposit Return Application</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-FzkOdXZUbo06aUxxpOwuzkURsUf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NDBjdyYkfoIcDgxkUGvughiFsxg"><strong>Terms and Rules</strong></h2><div class="ace-line ace-line old-record-id-QP4cdajRpocmSvxUU0su7SMEssh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QNuCd8WE5oWJJvxz1qQu4TSqshb"><span style="font-size: 16px;">1. MEXC will do its best to help recover your assets. However, due to the complexity of blockchain networks, MEXC cannot guarantee 100% asset recovery in all cases.</span></div><div class="ace-line ace-line old-record-id-LfMfdmDXwoGXJAxB7vKuPsPUslq"><span style="font-size: 16px;">2. If MEXC is unable to recover the assets, deposits of unsupported tokens may result in permanent loss.</span></div><div class="ace-line ace-line old-record-id-VruDdEdmnoAxvXxAW5YukfqBs6d"><span style="font-size: 16px;">3. Since asset recovery requires substantial manual review and processing, a handling fee may be charged once your submission is approved. The specific amount will be subject to the amount displayed on the page.</span></div><div class="ace-line ace-line old-record-id-MAIFdNBg1o7CwoxypAouy0Hiseg"><span style="font-size: 16px;">4. After your application is approved, an estimated completion time will be shown. If the asset recovery is particularly complex, the actual completion time may be extended.</span></div><div class="ace-line ace-line old-record-id-SL0rdhTZaoRtrLxygucumd9qs32"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JIqad5cF9o6bl8xCqJjuHptRsVb"><strong style="font-size: 16px;">Recommended reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-YVWhdyri6oek9QxpHCcuhT40sqg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">How to Check Address and Memo</a></div></li><li class="ace-line ace-line old-record-id-TZy9dBoSSoCpQuxrhzaunWm1sFd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC Restricted Deposit Return Application</a></div></li><li class="ace-line ace-line old-record-id-BfJydpD5NodpuGxhkoGuvY8Ascb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-AiVSdIdE4oUePXxFNHxu8ONJsQg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance</a></div></li><li class="ace-line ace-line old-record-id-IaixdCGuRoSZaqxEr4fuOFFhsNe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">What is Pre-Crediting?</a></div></li></ul><div class="ace-line ace-line old-record-id-J2SvdxKSaoj3pUxlxVNu3NMJsph"><span style="font-size: 16px;"><br></span></div></div>
How to Check Address and Memo
<div data-page-id="A60rdUpU7oClOyxQOMkuq3MusKb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusKGxBZ6Y4cacvmoniIfqwxg"><strong>1. What is a Memo/Tag?</strong></h2><div class="ace-line ace-line old-record-id-doxusw127DmmO42LsFfoR8PT4Pg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusd9fNIyCA0kWP1iFuUfAB3e"><span style="font-size: 16px;">A Memo/Tag is a numeric or alphanumeric identifier used in cryptocurrency transactions. Its core function is to uniquely identify the recipient or to precisely allocate the transaction to a specific user account within an exchange or platform.</span></div><div class="ace-line ace-line old-record-id-doxusF655WnVHvLlbyCa1MCNyQg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusNt3n9yIslA9pw4xwk1N4Hb"><span style="font-size: 16px;">Certain blockchain networks (such as <a data-lark-is-custom="true" href="https://www.mexc.com/price/XRP">XRP</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/ATOM">ATOM</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/XLM">XLM</a>, <a data-lark-is-custom="true" href="https://www.mexc.com/price/BTS">BTS</a>, etc.) require a memo to be included for on-chain transfers to ensure funds are credited accurately.</span></div><div class="ace-line ace-line old-record-id-doxus2TxnMQLFZuy1VnDjH41Mqe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusJpiWCmzq635fRWcZwcZibw"><strong>2. How to View the Address and Memo/tag</strong></h2><div class="ace-line ace-line old-record-id-doxus40SmyJhdzPdhnIdk1NMvwd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusvcfgfCQdSINfE25H1JngXg"><span style="font-size: 16px;">To view the details, visit the MEXC <a data-lark-is-custom="true" href="https://www.mexc.com">official website</a> and navigate to <strong>Deposit →</strong> <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/XRP">On-Chain Deposit</a></strong>and select the relevant token (e.g., XRP).</span></div><div class="ace-line ace-line old-record-id-doxusDSkOdlvTC979rPMhzXBeTB"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f7712d9e-8d7d-4b7f-ac2a-1458e1ff83c5","height":1454,"width":2936,"currHeight":1454,"currWidth":2936,"natrualHeight":1454,"natrualWidth":2936,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FF2Pabuc2goiXuDxd4M8uDivVsxf%2F%3Fpreview_type%3D16","file_token":"F2Pabuc2goiXuDxd4M8uDivVsxf","image_type":"image/png","size":613872,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusIb9XxERCCP4A0mvMuljF4c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260413142304197yPGxBCsbrO9Rtg.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJBNjByZFVwVTdvQ2xPeXhRT01rdXEzTXVzS2IiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjczMDc0NTM1NDU1NzIyMzczMTciLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiRjJQYWJ1YzJnb2lYdUR4ZDRNOHVEaXZWc3hmIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo2MTM4NzIsInNjYWxlIjoxLCJ3aWR0aCI6MjkzNiwiaGVpZ2h0IjoxNDU0LCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6e319" data-suite="eyJmaWxlVG9rZW4iOiJGMlBhYnVjMmdvaVh1RHhkNE04dURpdlZzeGYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNJYjlYeEVSQ0NQNEEwbXZNdWxqRjRjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GMlBhYnVjMmdvaVh1RHhkNE04dURpdlZzeGYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/F2Pabuc2goiXuDxd4M8uDivVsxf/?mount_node_token=doxusIb9XxERCCP4A0mvMuljF4c&mount_point=docx_image" data-width="2936" data-height="1454" data-lark-image-uri="drivetoken://F2Pabuc2goiXuDxd4M8uDivVsxf" data-lark-image-width="2936" data-lark-image-height="1454" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus1JkrZagHCcr3LaLUgtCREh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusdIzXsBSFHMP9FyxxFKx7Mc"><span style="font-size: 16px;">On the app, go to <strong>Deposit →</strong> <strong>On-Chain Deposit</strong> from the home screen. Select the relevant token (e.g., XRP) to view the details.</span></div><div class="ace-line ace-line old-record-id-doxusczrCftWpNEnlLiMLtbV7bf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3a7a4df8-4b70-4efa-8c38-3aeb5c3068ed","height":2170,"width":4173,"currHeight":2170,"currWidth":4173,"natrualHeight":2170,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCRaebVBqPoeFwcxRT8uu7kqvsSf%2F%3Fpreview_type%3D16","file_token":"CRaebVBqPoeFwcxRT8uu7kqvsSf","image_type":"image/png","size":2174800,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus1nXQdkNpVYptyAaoPUGTe8"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260413142305092XFGsX9w9UAIGsK.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDUmFlYlZCcVBvZUZ3Y3hSVDh1dTdrcXZzU2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXMxblhRZGtOcFZZcHR5QWFvUFVHVGU4Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DUmFlYlZCcVBvZUZ3Y3hSVDh1dTdrcXZzU2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CRaebVBqPoeFwcxRT8uu7kqvsSf/?mount_node_token=doxus1nXQdkNpVYptyAaoPUGTe8&mount_point=docx_image" data-width="4173" data-height="2170" data-lark-image-uri="drivetoken://CRaebVBqPoeFwcxRT8uu7kqvsSf" data-lark-image-width="4173" data-lark-image-height="2170" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusN2kVudvONuBbdYki49gXpc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusd4By2Rk1fnZsYUaQSOmXBc"><strong>3. How to Fill in the Address and Memo/tag</strong></h2><div class="ace-line ace-line old-record-id-doxusiLx3KmTWGr3XSyKutXfdEe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusMf4PlnRVCRn3wb15UgbQuh"><span style="font-size: 16px;">On the MEXC official website, navigate to <strong>Wallets </strong>and select <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/withdraw/XRP">Withdraw</a></strong>, then choose your token (e.g., XRP) to enter the withdrawal address and its corresponding memo/tag.</span></div><div class="ace-line ace-line old-record-id-doxusbdVO38akcFM37BCknyeHYc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5d5b32c7-29ae-4cf6-a67a-59f5b21fa2d4","height":1400,"width":2938,"currHeight":1400,"currWidth":2938,"natrualHeight":1400,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FGVyTb9QbzoECSvxCXfwuUYHjsvg%2F%3Fpreview_type%3D16","file_token":"GVyTb9QbzoECSvxCXfwuUYHjsvg","image_type":"image/png","size":516177,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus91v2gCzSmPxZqar6WNuHcb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260413142303953AGG2kf1cjT82LK.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJHVnlUYjlRYnpvRUNTdnhDWGZ3dVVZSGpzdmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXM5MXYyZ0N6U21QeFpxYXI2V051SGNiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9HVnlUYjlRYnpvRUNTdnhDWGZ3dVVZSGpzdmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/GVyTb9QbzoECSvxCXfwuUYHjsvg/?mount_node_token=doxus91v2gCzSmPxZqar6WNuHcb&mount_point=docx_image" data-width="2938" data-height="1400" data-lark-image-uri="drivetoken://GVyTb9QbzoECSvxCXfwuUYHjsvg" data-lark-image-width="2938" data-lark-image-height="1400" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusBmCdb56pz79vSfyaDj1jKf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusQRzMFk79MeuncLc36lvRri"><span style="font-size: 16px;">For the mobile app, go to the <strong>Wallets </strong>page and tap <strong>Withdraw</strong>, select your token (e.g., XRP) and choose <strong>On-chain Withdrawal</strong> to input the address and memo/tag.</span></div><div class="ace-line ace-line old-record-id-doxusA91abEZKCezPFTYEWhbe8b"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"2de2adcd-eb5a-4e9e-99da-d172374654b0","height":2167,"width":4173,"currHeight":2167,"currWidth":4173,"natrualHeight":2167,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHL2Sb8GF1oZWWKxt28ouFJxasKg%2F%3Fpreview_type%3D16","file_token":"HL2Sb8GF1oZWWKxt28ouFJxasKg","image_type":"image/png","size":1157406,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxuszmUaCFipagGL6ZcKpuRiAg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202604131423045186762Q1DQPu3hY4.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJBNjByZFVwVTdvQ2xPeXhRT01rdXEzTXVzS2IiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjczMDc0NTM1NDU1NzIyMzczMTciLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiSEwyU2I4R0Yxb1pXV0t4dDI4b3VGSnhhc0tnIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoxMTU3NDA2LCJzY2FsZSI6MSwid2lkdGgiOjQxNzMsImhlaWdodCI6MjE2NywibmFtZSI6ImltYWdlLnBuZyIsImNyb3AiOlswLDAsMCwwXSwicm90YXRpb24iOjAsImNhcHRpb24iOnsidGV4dCI6eyJhcG9vbCI6eyJuZXh0TnVtIjowLCJudW1Ub0F0dHJpYiI6bnVsbH0sImluaXRpYWxBdHRyaWJ1dGVkVGV4dHMiOnsiYXR0cmlicyI6bnVsbCwidGV4dCI6bnVsbH19fX0sImFyZWFfY29tbWVudHMiOnt9fQ==" data-suite="eyJmaWxlVG9rZW4iOiJITDJTYjhHRjFvWldXS3h0MjhvdUZKeGFzS2ciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXN6bVVhQ0ZpcGFnR0w2WmNLcHVSaUFnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ITDJTYjhHRjFvWldXS3h0MjhvdUZKeGFzS2cvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HL2Sb8GF1oZWWKxt28ouFJxasKg/?mount_node_token=doxuszmUaCFipagGL6ZcKpuRiAg&mount_point=docx_image" data-width="4173" data-height="2167" data-lark-image-uri="drivetoken://HL2Sb8GF1oZWWKxt28ouFJxasKg" data-lark-image-width="4173" data-lark-image-height="2167" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus4Wj2k3rurL54yZqJvkNhac"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusWGOQiotwN16clhmn2Vcn1b"><strong>4. Key Considerations for Memos/Tags</strong></h2><div class="ace-line ace-line old-record-id-doxus5QD5lAwauWhBxul9J2Yeo3"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusSw2WSRmQYJsq95GqTUumld"><span style="font-size: 16px;">1) <strong>One-to-One Correspondence: </strong>The Memo corresponds uniquely to the deposit/withdrawal address to ensure the destination is specific. Entering an incorrect memo or failing to include it may result in the permanent loss of your assets.</span></div><div class="ace-line ace-line old-record-id-doxusaZSna0Rxy2ceX84rTPsAtf"><span style="font-size: 16px;">2) <strong>Network Consistency:</strong> When selecting a deposit network, the withdrawal network on the external platform or wallet must match the deposit network on MEXC. Inconsistency between networks will result in the loss of your assets.</span></div><div class="ace-line ace-line old-record-id-doxusV8QKWh3B6YLn9zAQBRe9Zd"><span style="font-size: 16px;">3) <strong>Not Always Required:</strong> Not all tokens or networks require a memo or tag. Please proceed according to the specific requirements of the asset you are depositing or withdrawing.</span></div><div class="ace-line ace-line old-record-id-doxusF8nL6M106j2yWJjDWdzaFg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusAkYTQi0RPa3LKUnW78D4Ie"><strong>5. Handling Exceptions</strong></h2><div class="ace-line ace-line old-record-id-doxusNWlRmKQcasjVVokiryRX6e"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusOx9IGhDhZxAT9iwPb88L3b"><span style="font-size: 16px;">5.1 <strong>Failure to deposit due to missing or incorrect Memo/Tag</strong></span></h3><div class="ace-line ace-line old-record-id-doxusmbhEaXl7Bnm2qF31AGTNgf"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Nc8Id7kbjodCkgxztkQuTPTvs3b"><span style="font-size: 16px;"><strong>Issue Description:</strong> The transfer failed to reflect in your account because the required Memo/Tag was either omitted or entered incorrectly.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-EQ4xdibZYo1qQbxXdkHudGPdsmh"><span style="font-size: 16px;"><strong>Solution:</strong> To resolve this, please visit the MEXC official website and file a <a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Missing Deposit Application</a>. The platform will process your review within 1-2 business days, and you will receive the status update via email or an internal notification.</span></div><div class="ace-line ace-line old-record-id-doxus2AEmucZbxeibNlqwOWy8As"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-N5ZzdnnHAoVYCpxA0MUuacroslh"><span style="font-size: 16px;">Related Reading: <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17057846626969">How to Fill Out the Uncredited Deposit Return Application Form</a></span></div><div class="ace-line ace-line old-record-id-doxusbxvBIi1F7n4DsRQ6fqNIYe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusaQz9UVW43sqdzvk5TsAsNd"><span style="font-size: 16px;">5.2 <strong>Missing or incorrect memo/tag during withdrawal</strong></span></h3><div class="ace-line ace-line old-record-id-doxus6W2PHYWi0uArC7yILQAnrc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusjtqk8HFiH9k7mGXQRBfUhg"><span style="font-size: 16px;">If you realize that you missed the Memo or entered the wrong one before confirming the withdrawal via SMS or email, you can simply go to Withdrawal History, click <strong>Cancel</strong> on that specific transaction, and then re-initiate the withdrawal with the correct details.</span></div><div class="ace-line ace-line old-record-id-doxusrs2eSttloUshsN5CYpZpBb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OaEwdLQC5objgHxdaCzunzymsGg"><span style="font-size: 16px;">On the MEXC Official Website, go to <strong>Wallets</strong> in the top navigation bar, select <strong>Transaction History</strong>, and then find the record in <strong>Withdrawal History</strong> to cancel it. On the MEXC App homepage, tap your profile avatar at the top, select <strong>Order History</strong>, then go to <strong>Deposit/Withdrawal</strong> and find the record in <strong>Withdrawal History</strong> to cancel it.</span></div><div class="ace-line ace-line old-record-id-doxusQTUeGLjmiPwK2I9i5kkGJh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZNs2d6sEAoLTB6xjBh1ug2I4ssd"><span style="font-size: 16px;">However, if you discover the error after you have already received the confirmation email or SMS, the transaction cannot be cancelled. In this case, please copy the TxID of the withdrawal and contact the support team of the receiving platform (the destination wallet or exchange) to ask for assistance in recovering your assets.</span></div><div class="ace-line ace-line old-record-id-doxusGpymELScTcuHLCDzVCVah3"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusomCe3MGwusostYgNlq4Fmg"><span style="font-size: 16px;">Related Reading: <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1">How to Find TxIDs on MEXC</a></span></div><div class="ace-line ace-line old-record-id-doxuswCl510SUEeKNxf8RP08sAX"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusI8zqOQxDUToPQgZjiBSwPh"><span style="font-size: 16px;">Related Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusGMbSm4RR715ONCRCMEX3Rh" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">How to Deposit Crypto to MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-doxusTToVhq68aaBv6KQz655hsg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">How to Deposit Crypto to MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-doxuszAfaFk9db6wJAKamOmMRwb" data-list="bullet"><div><a href="https://www.mexc.com/support/articles/360020367791" data-lark-is-custom="true" style="font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-doxus38SebUCIvV3kktSyv73myb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-withdraw-on-mexc-app-360030808111" data-lark-is-custom="true" style="font-size: 16px;">How to Withdraw on MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-doxusJRn99PxygAg3pfCjLWW2ab" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-withdraw-on-mexc-web-5220961984153" data-lark-is-custom="true" style="font-size: 16px;">How to Withdraw on MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-doxusjdhBsYo37risvedqf3GMjc" data-list="bullet"><div><a href="https://www.mexc.com/support/articles/360020366031" data-lark-is-custom="true" style="font-size: 16px;">Common Withdrawal Issues and How to Resolve Them</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusSjZCoLMoYpsU88stjjusVd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusWKYpvKii4aRP6SS7LCxm5c"><br></div></div>
How to Deposit Crypto to MEXC (App)
<div data-page-id="AzZZdII0yoUqZfxtVk0uTdsGsAb" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusnPqXd6SizAJalpyVVNOtDg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide explains how to deposit cryptocurrency into your MEXC account using the MEXC App. For illustration, we will use <a data-lark-is-custom="true" href="https://www.mexc.com/price/USDC">USDC</a> and MetaMask as an example, but the steps are similar for other tokens and wallets.</span></div><div class="ace-line ace-line old-record-id-doxusQA6Ix5CbPe0tRgcejGVX8R"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XCuSdTyl2oBE0pxjE0euBB3lsqg"><span style="font-family: arial, helvetica, sans-serif;"><strong>Key Points to Know Before Depositing</strong></span></h2><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-O4U7d8G9CofWuyxIus3uH5P5skb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Network Consistency:</strong> The deposit network on MEXC must match the withdrawal network in your wallet or exchange. If the networks are different, your assets may be permanently lost.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-DQFHd5p6Po2VwWxX1DruNF0uske" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Memo Requirement: </strong>Some networks (such as <a href="https://www.mexc.com/price/XRP" data-lark-is-custom="true">XRP</a>) require both an address and a Memo/Tag. If the Memo/Tag is missing or incorrect, the deposit cannot be credited.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-IZCIdYZCZo0fsExytECucc80snd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Fee Differences: </strong>Networks vary in fees and confirmation time. Choose the one that works best for you.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-BfxvdIl4DoOIqoxztEKuVydDsn0" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Address Check:</strong> Always double-check the address, network, and token before sending funds.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-BfxvdIl4DoOIqoxztEKuVydDsn0" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Important: </strong><span style="font-size: 16px;">Deposits made via contract transfers may fail to be credited. Please avoid using contract transfers when making deposits.</span></span></div></li></ul><div class="ace-line ace-line old-record-id-doxuswfPoxohRxxR15MUNbjreMj"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YT2Dde8Hno7eLQxle3ZuHhwFsFf"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 1: Log in and Go to Deposit</strong></span></h2><div class="ace-line ace-line old-record-id-doxusTTIxP1ei32sKf0fJSIoDUc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-BlvldsRBNordoJxpoSjuN0dJsBf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Open the MEXC App and sign in.</span></div><div class="ace-line ace-line old-record-id-HaVwdHfWgo1Rx4xfrHbue2ZGsxg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-QvxAdQfAdoDHmoxnEwSuR2IKsQb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) On the home screen, tap <strong>Deposit</strong>.</span></div><div class="ace-line ace-line old-record-id-DNQod9RsioaLkbxAoG5uOUQEsbc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-C8iLdlImso5KagxEUrPuL0bMs5c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Select <strong>On-Chain Deposit</strong> and go to the <strong>Select Deposit Crypto</strong> section.</span></div><div class="ace-line ace-line old-record-id-doxusw48JiUw4l6CwpAyoe8rlkh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-WM0wdC0rMoIyLfxDrXVuvdW9sEb"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 2: Choose Token to Deposit</strong></span></h2><div class="ace-line ace-line old-record-id-doxus15aLgXcfMSfWXpWBtSqeIf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OEPgdxMU0oEQTqxmmLjusdSZsye"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">In the search bar on the <strong>Select Deposit Crypto</strong> screen, enter the name of the cryptocurrency you want to deposit. In this guide, we use USDC as an example.</span></div><div class="ace-line ace-line old-record-id-doxuscNiXEClDYffOBk2wAr9jUd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"14a85bad-c534-4c58-80eb-7cc9ee834edb","height":2162,"width":3130,"currHeight":2162,"currWidth":3130,"natrualHeight":2162,"natrualWidth":3130,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBYdabPY1zo0NWJxy5IKuqBXpsUg%2F%3Fpreview_type%3D16","file_token":"BYdabPY1zo0NWJxy5IKuqBXpsUg","image_type":"image/png","size":1051188,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusYRlwbqX1lusuAZCOfpzM1c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202512101606335448072yLwRbDCHE5.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCWWRhYlBZMXpvME5XSnh5NUlLdXFCWHBzVWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNZUmx3YnFYMWx1c3VBWkNPZnB6TTFjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CWWRhYlBZMXpvME5XSnh5NUlLdXFCWHBzVWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BYdabPY1zo0NWJxy5IKuqBXpsUg/?mount_node_token=doxusYRlwbqX1lusuAZCOfpzM1c&mount_point=docx_image" data-width="3130" data-height="2162" data-lark-image-uri="drivetoken://BYdabPY1zo0NWJxy5IKuqBXpsUg" data-lark-image-width="3130" data-lark-image-height="2162" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusufsARdCXVZLOYaLtlGMUGh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DWcgdw3cTol8dbxjQKVu4jhUsNg"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 3: Select Deposit Network</strong></span></h2><div class="ace-line ace-line old-record-id-doxusEi2FlyNVxvQsZjRiLz48et"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-K3vRd88ZCo6BrrxgQIRu2NjPs8b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the <strong>Select Network</strong> menu, choose the blockchain network that matches the withdrawal network used on your sending platform. The deposit network must be exactly the same as the withdrawal network. Selecting the wrong network may result in a permanent loss of funds.</span></div><div class="ace-line ace-line old-record-id-doxusHWrs0HMb3Smzv1FkIQwGGf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-POMxdO9AloAybVxDXvNuhTiWs2e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Different networks have different fees and confirmation times. Choose the option that best fits your needs. In this example, we select the Base network and tap <strong>BASE</strong> to continue.</span></div><div class="ace-line ace-line old-record-id-doxusZDOTRItTzCCbi7RP92av7c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Br61dyfthoGR8rxkFSOu6hEnsEh"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 4: Obtain Your Deposit Address</strong></span></h2><div class="ace-line ace-line old-record-id-doxusc58M9EJ3T1FAP2l2N6BXMh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QarQdYt10ohpZXx3gdsueYFzsRh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The system will display your unique deposit address. Tap <strong>Copy</strong> to save the address so you can paste it later on the withdrawal platform.</span></div><div class="ace-line ace-line old-record-id-VpaKdLqbdoDfRJx28mGuarrCsgd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FJFHdlSEboD7CLxlsGzunYaSsDe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If someone else is depositing for you, tap <strong>Save or Share Address</strong> to share the address or QR code with them.</span></div><div class="ace-line ace-line old-record-id-doxusrTV3X6RvRCLFyqfrAGOdEb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1deff598-d575-429b-af2d-2eeda6cf2081","height":2166,"width":3130,"currHeight":2166,"currWidth":3130,"natrualHeight":2166,"natrualWidth":3130,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTVmObobfYoxQFwxl14pusfCbsve%2F%3Fpreview_type%3D16","file_token":"TVmObobfYoxQFwxl14pusfCbsve","image_type":"image/png","size":1166138,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusJImUqAiWNLevXMJhrZrMXc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160633169IyPPqvvCoogV1N.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUVm1PYm9iZllveFFGd3hsMTRwdXNmQ2JzdmUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNKSW1VcUFpV05MZXZYTUpoclpyTVhjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UVm1PYm9iZllveFFGd3hsMTRwdXNmQ2JzdmUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TVmObobfYoxQFwxl14pusfCbsve/?mount_node_token=doxusJImUqAiWNLevXMJhrZrMXc&mount_point=docx_image" data-width="3130" data-height="2166" data-lark-image-uri="drivetoken://TVmObobfYoxQFwxl14pusfCbsve" data-lark-image-width="3130" data-lark-image-height="2166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusfpqCFY9lY4VfB9jHBIx3Nd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TR7wd1Pa3o07lUxcVkKu2yJ3sSe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Note</strong>: For some blockchains (such as XRP), you must enter both the address and the Memo (tag) when making a deposit. If the Memo is missing or incorrect, the funds cannot be credited. Always review the instructions shown on the deposit screen before sending your transaction.</span></div><div class="ace-line ace-line old-record-id-doxusFk87xRyfqz7oROmWFAPkxM"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"101b98c4-3edd-4433-8262-98d8e601384b","height":629.5424460431655,"width":606,"currHeight":629.5424460431655,"currWidth":606,"natrualHeight":2166,"natrualWidth":2085,"pluginName":"imageUpload","scale":0.2906474820143885,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLFlQbwOdGo7SICxG4c6uD3bFsKf%2F%3Fpreview_type%3D16","file_token":"LFlQbwOdGo7SICxG4c6uD3bFsKf","image_type":"image/png","size":1010449,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus8MvIZiNrCkJQjx2VaPUybh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2026012814483240470zsRBLI85f64v.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 600px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-doxusXxtJZRFTUypbBaJ3YNlPUb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-EluqdXBrxoe6PSxzEUJuR9WQsqe"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 5: Initiate Transfer</strong></span></h2><div class="ace-line ace-line old-record-id-doxushP8Rqcsml2URKRjmwZYV1b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YSp8dIPfpo1IuBx8DJeudVstsfb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Using MetaMask as an example, here's how to transfer USDC to MEXC:</span></div><div class="ace-line ace-line old-record-id-Q1HCdPHCwomcfQxQ9youAl1csKh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-LW6ndIJwpo2Hx6xv5FvufxUMsSg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Open your MetaMask wallet and tap <strong>Send</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-JamEdrxwtoRufPxEacsuIkF9srh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) In the search field, enter <strong>USDC</strong>, and make sure the current network is set to <strong>Base</strong>.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-VhW2dS0MvoLQZPx5VlbuTczBsey"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Enter the amount you want to transfer, then tap <strong>Continue</strong> to proceed.</span></div><div class="ace-line ace-line old-record-id-KSEodyFm9ov38DxvvJcuj1TXsgc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"75eae8da-c56b-4850-9d1f-3acfc45c5080","height":2159,"width":3127,"currHeight":2159,"currWidth":3127,"natrualHeight":2159,"natrualWidth":3127,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFRDRbYAvhoZHy1xLXF6umeT0ske%2F%3Fpreview_type%3D16","file_token":"FRDRbYAvhoZHy1xLXF6umeT0ske","image_type":"image/png","size":725389,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusKs9TVx5t1or7av5DSakVDe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160633274Md7sJISPQKAHhs.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGUkRSYllBdmhvWkh5MXhMWEY2dW1lVDBza2UiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNLczlUVng1dDFvcjdhdjVEU2FrVkRlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GUkRSYllBdmhvWkh5MXhMWEY2dW1lVDBza2UvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FRDRbYAvhoZHy1xLXF6umeT0ske/?mount_node_token=doxusKs9TVx5t1or7av5DSakVDe&mount_point=docx_image" data-width="3127" data-height="2159" data-lark-image-uri="drivetoken://FRDRbYAvhoZHy1xLXF6umeT0ske" data-lark-image-width="3127" data-lark-image-height="2159" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusPheB6zb2VRgkDzzXn5bQsc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DI6DdmaFko3Am8xHcvFu9Yi8sle"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 6: Enter Deposit Address and Confirm Transfer</strong></span></h2><div class="ace-line ace-line old-record-id-doxus5A7qELhxqabDWqrZ8vNmub"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UivmdjzMiojpGox7wouuiTWPsdg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) In the <strong>Recipient</strong> (<strong>Enter address to send to</strong>) field in MetaMask, paste the MEXC deposit address you copied earlier. </span></div><div class="ace-line ace-line old-record-id-XFeEdZJPmodtI8xAou5uT8jps7g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) Carefully check that the deposit address is correct, the network matches, and the current network fee is acceptable. When everything looks correct, tap <strong>Confirm</strong> to submit the transaction.</span></div><div class="ace-line ace-line old-record-id-doxusTjIX5tiaqPerzBeVpN7v4c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U7sEdsWqxoB44ax20icuJHuzs4e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">After the transfer is sent, your funds will be credited to your MEXC account once the transaction is confirmed on the blockchain. The time required depends on network conditions and may range from a few minutes to longer during periods of congestion.</span></div><div class="ace-line ace-line old-record-id-doxusy6T7BT7hQLQ0pDtYyvqMRf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4350993b-7efd-4f13-8968-9559fcc38375","height":2160,"width":4173,"currHeight":2160,"currWidth":4173,"natrualHeight":2160,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FRIl1bvg7Fob2B5xSJABucCyNsbd%2F%3Fpreview_type%3D16","file_token":"RIl1bvg7Fob2B5xSJABucCyNsbd","image_type":"image/png","size":867145,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusDAzPwgEU2EpeDvnyPfujHe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251210160632573yOpN7eLwyNmoUb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJSSWwxYnZnN0ZvYjJCNXhTSkFCdWNDeU5zYmQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNEQXpQd2dFVTJFcGVEdm55UGZ1akhlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9SSWwxYnZnN0ZvYjJCNXhTSkFCdWNDeU5zYmQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/RIl1bvg7Fob2B5xSJABucCyNsbd/?mount_node_token=doxusDAzPwgEU2EpeDvnyPfujHe&mount_point=docx_image" data-width="4173" data-height="2160" data-lark-image-uri="drivetoken://RIl1bvg7Fob2B5xSJABucCyNsbd" data-lark-image-width="4173" data-lark-image-height="2160" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus6QY8uLeywrCYWkhVtYJCqe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-NKq7d2mRroQNcfxkLDuuzb3KsIc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Recommended Reading</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusfpgs7f9Uo0ydo7clvRssRe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344">How to Deposit Crypto to MEXC (Web)</a></span></div></li><li class="ace-line ace-line old-record-id-Uq2Xdxpgzoud74xPnSlurEnJsTg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">What Is a Crypto Deposit?</a></div></li><li class="ace-line ace-line old-record-id-MwvLdk7j4o7MtDxndVEuXhCDsgc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Troubleshooting Guide: Deposit Not Credited</a></div></li><li class="ace-line ace-line old-record-id-BnzhdNBL1omYS8xwsriuVx3is4c" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Common Deposit Statuses and How to Resolve Them</a></div></li><li class="ace-line ace-line old-record-id-AfjvdCWljonrkxx00ACuXt3asag" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">What Is the Uncredited Deposit Return Application?</a></div></li></ul><div class="ace-line ace-line old-record-id-doxus62D1xG4JygcWuhy2JyqPTf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div></div>