Account Risk Review Guide
<div><div class="ace-line ace-line old-record-id-BXsXdlhgaozwhuxgIKbuqDZxsWf">If your account has been flagged by the risk control system and subject to restrictions, please follow the instructions below to submit the required documents and complete the risk control review process.</div><h3 class="heading-3 ace-line old-record-id-C8kzdvSzHoN1vRx5SD9uyndjsI1">1. Submit an Application to Lift Risk Control Restrictions</h3><h4 class="heading-4 ace-line old-record-id-DOgpdP7DKomhGJx2Q1vuhZ3EsRb">To access the document submission page:</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-RJPad0fsKoN2Wjxmw8cuPeeksyg"><div>Navigate to the <strong>Official MEXC Homepage</strong> → click <strong>Help Center</strong> → select <strong>Account Risk Review</strong> → proceed to the document submission portal.</div></li><li class="ace-line ace-line old-record-id-RxR0daIBTogymaxczBouAcqvsty"><div>Upon clicking the <strong>Apply</strong> button, the system will automatically redirect you to the upload page to complete the required steps.</div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-Aflhd1IkVolLbRxRbAjuMRFDslf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250523220224026k0U0pyKubletkT.png" style="max-width:100%;height:auto;border-radius:12px" /></div><div style="text-align:center" class="image-uploaded gallery old-record-id-DykUdBauzoVNjWxEekwuiLdosRf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505232202191131OnMd9inqe9aT2.png" style="max-width:100%;height:auto;border-radius:12px" /></div><h4 class="heading-4 ace-line old-record-id-KetLdaQJ7omrtwxLFj3udgn8sid">Please upload the required documents as instructed on the page.</h4><div class="ace-line ace-line old-record-id-VjPpdxDeFoAgw8x2i4YuiqmAsMe">To help keep your account secure and ensure a smooth review process, please follow the on-screen instructions when preparing and uploading your documents. Please also keep the following in mind:</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-BNavd9nCtoAgKXxIUReupFO9suf"><div>All submitted documents must be authentic, clear, and unobstructed</div></li><li class="ace-line ace-line old-record-id-QtixdbJxooFZijxpHm1uXRPisyf"><div>Supported file formats: JPG, JPEG, PNG, PDF. Each file must not exceed 10 MB</div></li><li class="ace-line ace-line old-record-id-EfXJd79H9oeV2oxdZTpu7iGLsUf"><div>A maximum of <strong>9 files</strong> can be uploaded per submission. To avoid upload limitations, we recommend preparing all required documents in advance and submitting them in one go.</div></li><li class="ace-line ace-line old-record-id-FZ9Mdmr0ko24SFxtYvKuY23jsRc"><div>If the system prompts you to upload proof of source of funds, please refer to the <strong><a href="https://www.mexc.com/announcements/article/17827791510667">Proof of Funding Source Documentation Requirements</a></strong> for guidance.</div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-FZDmd4LHCo1BqOxmi50uNVUCsMe"><br /></div><div class="ace-line ace-line old-record-id-MCjjd1xb9oT9U1xhos4uNI2Ss2c">If you encounter any issues during the submission process, feel free to contact MEXC online Customer Service for assistance.</div><div class="ace-line ace-line old-record-id-DbYrdaqMEoVl2GxT8R5u3R17syc"><br /></div><h3 class="heading-3 ace-line old-record-id-McUAdpeSloqXrGxVkFAuqTArsvb">2. Document Review & Risk Control Analysis Process</h3><div class="ace-line ace-line old-record-id-FcUsdjW00o87tzxmB3BuX7z4sCc">Once you have submitted your documents, we will begin the review process. The process generally consists of two phases, though specific procedures may vary depending on your account status:</div><div class="ace-line ace-line old-record-id-XhRxdEx0oozgBOxyxkRuFBkEsOg"><br /></div><h4 class="heading-4 ace-line old-record-id-ROo1dIqxwosFW9xhHvpuddH1sKe">Document Review Phase</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-HOEBdYDlcoyfFoxpMSzuTtAPsXc"><div>The review typically takes around 3 business days, though actual processing time may vary. We appreciate your patience and understanding.</div></li><li class="ace-line ace-line old-record-id-SHjsd6mn7oN8QBxnUj6upznQsab"><div>You will be notified of the review results via in-platform messages and your registered email. Please check your inbox regularly, or visit the <strong>Account Risk Review</strong> section on the official website to track your progress.</div></li></ul><div class="ace-line ace-line old-record-id-Lv6FdTqT7oB8PhxA8s9ul4Hasvf"><br /></div><h4 class="heading-4 ace-line old-record-id-XOObd3BSuoh59wxtkJluH90osBc">Risk Control Analysis Phase</h4><div class="ace-line ace-line old-record-id-Cqe7d9kMdoIV9Ex7MUTum3O3slg">Each account is unique, and our risk control system performs dynamic assessments based on various factors to determine whether further analysis is required. In some cases, after passing the document review, the system will initiate a risk control analysis for a more comprehensive evaluation.</div><div class="ace-line ace-line old-record-id-MvVsdeJJyoUuayxYtIuu1Awfs7c">You can view the estimated analysis duration on the <strong>Account Risk Review</strong> page. This timeframe is for reference only and reflects the current system estimate.</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-HCtpdnWEkoSOBJx5x34u8cZYsph"><div>During the analysis, the system may request additional documents. Please pay attention to on-screen or email notifications and submit the requested materials promptly.</div></li><li class="ace-line ace-line old-record-id-V8QId6FpnooCEKxvggXuGYUbsWf"><div>While the review and risk control analysis are in progress, certain account functions may remain restricted. These limitations cannot be lifted manually or ahead of schedule.</div></li><li class="ace-line ace-line old-record-id-IUykdWC1aomwnFxkEcVut86zsHg"><div>Please do not submit duplicate documents, as this may disrupt the system’s verification process and delay your review.</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Rh9PdwCZZoQYPhxZTcUun8X4sEN"><div>In special cases, your risk status may change dynamically based on updated system assessments. Please refer to the actual status shown in your account for the most accurate information.</div></li></ul><div class="ace-line ace-line old-record-id-ZasXdXmRkoJZkIx6koRum7hjsBb"><br /></div><h3 class="heading-3 ace-line old-record-id-RpaXd1uUioFA46xGcQ8uoBaEs9c">3. Completion of Risk Review & Notification</h3><div class="ace-line ace-line old-record-id-JYXyddOEaoRcdAxiOjGu0ez5sRh">Once your account's risk review is complete, a notification will be sent via in-platform message and to your registered email address. Please check your inbox in a timely manner to confirm your account’s final risk status.</div><div class="ace-line ace-line old-record-id-ZiaKdsiG6oU5e3xoTETur8Fusch"><br /></div><div style="text-align:left" class="ace-line ace-line old-record-id-QFu5deux4oSLGExAdKxu5Tvdsng">If you have any questions about the review outcome or account functionality, please contact MEXC's online Customer Service via the official website. Thank you for your understanding and support.</div></div>
Self-Service Guide For Risk Control Removal Information Submission
<div style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:400;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div>To enhance the user experience for MEXCers, MEXC has introduced the "Submit Risk Control Removal Information" feature. If your MEXC account shows a risk control status, you can use the "Submit Risk Control Removal Information" feature to upload relevant information yourself to allow for faster risk control removal.</div><div> </div><h2>1. Under Which Circumstances Can I Self-Submit Risk Control Information</h2><div>1. When using your account, you are notified that you are under risk control.</div><div>2. Your account functionality is restricted.</div><div> </div><h2>2. How To Fill in the Removal Application</h2><div>1. Log in to your MEXC account and enter the [Help Center] page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751339XgmK9lhU0cadtG.png" width="695" style="max-width:100%;height:auto" /></div><div> </div><p> </p><div>2. Click on [Submit Risk Control Removal Information] to enter the application page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751328zZnVLOXfnq2keL.png" width="661" style="max-width:100%;height:auto" /></div><div> </div><div>3. Click [Apply] to enter the information submission page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751220FLJOoyi657owGe.png" width="640" style="max-width:100%;height:auto" /></div><div> </div><div>4. Follow the on-screen instructions to complete the information filling and document uploading.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751285eRBsLM5FXG0Tcc.png" width="604" style="max-width:100%;height:auto" /></div><div> </div><div><div><div>5. Click [Submit Record] to check the current progress of your submitted information or view the results of past applications.</div><div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104750309sNzyQpYqp6lcvZ.png" width="604" style="max-width:100%;height:auto" /></div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751082MQjWuxhYLTqmeK.png" width="560" style="max-width:100%;height:auto" /></div><div> </div><div> a. If your application is approved, MEXC will provide relevant explanations in the application status and notify you via email.</div><div> b. If your application is not approved, MEXC will provide relevant explanations in the application status and notify you via email. You can resubmit the information by using the email link or through the <a href="https://www.mexc.co/support/apply-risk-control">Help Center</a>.</div></div></div></div><div> </div><div>6. If the application is not approved, please read the reasons for the rejection carefully and resubmit the information.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751221D1Y5OsImHo9tZc.png" width="540" style="max-width:100%;height:auto" /></div><div>Note:</div><div>1. After submitting your information, your application will be reviewed within 1-3 business days, and you will receive an email notification informing you of the result. Please check your email after submission. Additionally, you can also view the application result through the submission records.</div><div>2. In special circumstances, your risk control status may change. Please check your account's risk control status. If you have any questions, feel free to contact MEXC's online customer service at any time.</div><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>MEXC </p><p>1 November 2023</p></div><p> </p>