MEXC User Verification FAQ
<div data-page-id="LmUMdmxicoLJt5x35ytuAohbsIg" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-WTqldgev1oIm8Kx3Xm9uWCpxs9P"><span style="font-size: 16px;">To maintain a fair, secure, and stable trading environment, and to protect users and the market from risks caused by unusual activity, MEXC has established and continuously improves its <strong>User Verification system</strong>. This system performs risk checks before certain actions are completed.</span></div><div class="ace-line ace-line old-record-id-X3PXdr7p0oNtN5xSGRHuqyQbsLd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BXa0d6gzgoiStJxaaXbu523Ssgg"><span style="font-size: 16px;">This guide answers common questions about User Verification and explains how it works to protect your account and ensure a safe trading environment.</span></div><div class="ace-line ace-line old-record-id-HumCdyMvUosqjCxrzfcuH6wAseg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusE9BI8LPzYIjQfBzgjK8Xuf"><strong>1. What is User Verification?</strong></h2><div class="ace-line ace-line old-record-id-doxusOvyvy6uoT7oTuG8GoGH71e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-K1AVd9KwjoPA1bxzuoRuFhoWsac"><span style="font-size: 16px;">User Verification is a multi-layered risk control mechanism performed by the platform before certain actions are completed, such as trading, placing orders, transferring funds, or participating in events. If the system detects unusual or potentially high-risk activity, additional verification steps may be triggered. This helps prevent potential risks before they can affect your account or the platform. This mechanism does <strong>not target specific users or individual transactions</strong>. Instead, it operates as an automated security safeguard that flags any activity that deviates from normal habits or standard usage patterns.</span></div><div class="ace-line ace-line old-record-id-CG5NdlYXkog3Zsx13aAu9S2Jsvh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ido3dxCucoe7W9xbR91u89aXs1e"><span style="font-size: 16px;">Currently, the MEXC platform processes approximately <strong>6 million actions per day</strong>, with about <strong>2.2% undergoing risk review</strong>. The User Verification system exists to ensure timely protection, especially during fast-paced moments like high-frequency trading.</span></div><div class="ace-line ace-line old-record-id-F7cCdg4BWokIvPxao0auKIPtsQe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusEpFnmCvGqKKk5iUEreRfjh"><strong>2. When Can User Verification Be Triggered?</strong></h2><div class="ace-line ace-line old-record-id-JzVjdDyxdoooiIxkJA3uUAFls5c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusGX2qdqTh1isZhLNqWDUyIw"><span style="font-size: 16px;">In certain situations, the system may initiate a User Verification process to confirm the authenticity and compliance of an action, ensuring the security of your account and assets. </span></div><div class="ace-line ace-line old-record-id-WOo3d23oVo2xnxx2XBuuZReusKh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MMgqdUXvSoHVKjxJquIuugZ2sKO"><span style="font-size: 16px;">The mechanism primarily focuses on the following scenarios:</span></div><div><table class="ace-table" data-ace-table-col-widths="230;424" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="230"><col width="424"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusS39SMjnV05z5X80AYszwyL"><strong style="font-size: 16px;">Scenario Type</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuscACcaVYos4qCP8ZmoyIfcg"><strong style="font-size: 16px;">Description</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusx5x25ql0vi9RJa7wJxhBuc"><strong style="font-size: 16px;">Account Security & Compliance Risks</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxusLgRpEaov16nGOP4bru1cFh"><span style="font-size: 16px;">Unusual activity detected in your login environment or account usage patterns.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusid5YXjovQGAbtykYVqQ8Jd"><strong style="font-size: 16px;">Collusive or Automated Operations</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxusk1ZZSJUHj6YrkzPHnmxK44"><span style="font-size: 16px;">Coordinated multi-account activities or programmatic (bot) trading that may compromise market fairness.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusOR72Md2JwJBI5TCOivn4ug"><strong style="font-size: 16px;">Rule Evasion & Abuse</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxusQRZqlJnV5a0tw5bRI0Dwec"><span style="font-size: 16px;">Attempts to bypass platform rules or exploit vulnerabilities to gain unfair advantages.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusOuDHIZov62ky9Jio0tuscL"><strong style="font-size: 16px;">Abnormal Trading Behavior</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxuspFiejwexXRVZ965AyqJTud"><span style="font-size: 16px;">Trading patterns that significantly deviate from your established habits or normal market behavior.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxus9VFnbu8RGqqYekhXtAEZph"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus36IawFmBnvu9BqNGhtIapg"><span style="font-size: 16px;">Based on data from the past year, MEXC has identified over a thousand cases of coordinated group activities, effectively safeguarding a fair and just trading environment.</span></div><div class="ace-line ace-line old-record-id-doxusDO87w8JGuuL8rjQhmRgric"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus7nvWGn7ObxKtMJCJRmhGFc"><strong>3. What Measures May Be Taken During User Verification?</strong></h2><div class="ace-line ace-line old-record-id-doxusYU1jodl9Q7u6NmrT7s6Qrd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusx5SyCC9qsl0X9ydHPXtFof"><span style="font-size: 16px;">If potential risks are detected, the platform may implement protective measures depending on the severity of the situation. Common measures include, but are not limited to:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusoZa4feE0Gmxva07HqG2xWg" data-list="bullet"><div><span style="font-size: 16px;"><strong>Temporarily restricting</strong> access to certain features or operations</span></div></li><li class="ace-line ace-line old-record-id-doxusOgQ5PrMOZ9NiS3vIpXLPWb" data-list="bullet"><div><span style="font-size: 16px;"><strong>Delaying, verifying, or issuing risk warnings</strong> for specific actions</span></div></li><li class="ace-line ace-line old-record-id-doxusefst9C72WcaxlXudQzmhNO" data-list="bullet"><div><span style="font-size: 16px;">Requesting users to complete <strong>additional security</strong> or <strong>identity verification</strong> steps</span></div></li><li class="ace-line ace-line old-record-id-doxuss5sw20p2JjVhZ92ceFLK7d" data-list="bullet"><div><span style="font-size: 16px;">Conducting <strong>further reviews</strong> of high-risk behaviors</span></div></li></ul><div class="ace-line ace-line old-record-id-L9qOd0zPFo1ROexc7dKugxvasIb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusLtM5KCM6aO4tbyn6OuuXwg"><span style="font-size: 16px;">These measures are typically temporary protective actions. The system dynamically adjusts them based on the current risk status. Once the risk is resolved or the required verification is completed, any restrictions will be lifted automatically.</span></div><div class="ace-line ace-line old-record-id-doxushh2kFxvl236mnvXgINP4wd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxussv6NNoU8CMSmjvZB9o9lGe"><span style="font-size: 16px;">According to platform statistics, activating verification measures can <strong>reduce overall risk levels by approximately 75%</strong>, while the <strong>average resolution time remains within about 1.5 hours</strong>, minimizing the impact on normal platform usage.</span></div><div class="ace-line ace-line old-record-id-doxusk1zKDmP4e8QAOXZJPvaBse"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusGOozg1lEOJB6UERWrsldde"><strong>4. Will User Verification Affect Normal Users?</strong></h2><div class="ace-line ace-line old-record-id-doxusYl9I0QXEBd1pI1lK82nXnc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxussUq1fuvDa58hBa4E0o9gGf"><span style="font-size: 16px;">User Verification is designed to <strong>minimize disruption to legitimate users</strong>. The vast majority of users who use the platform normally will not be affected.</span></div><div class="ace-line ace-line old-record-id-doxust5qPT8squcrlHOffb2oPMb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ofx4dFWSTon6E5x3VBTuqClDsce"><span style="font-size: 16px;">If a verification check is triggered due to unusual activity detected by the system, it does <strong>not necessarily mean that you have violated any rules</strong>. In most cases, it is simply a preventive measure taken to protect your account. If you encounter a verification prompt during an operation, simply follow the instructions provided to complete the required verification.</span></div><div class="ace-line ace-line old-record-id-doxusBxpoOxJFySc3TwcSbUmeTZ"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BPkwd6OYYoULDhxq2DAudCJLsDc"><span style="font-size: 16px;">Data from the past year shows that <strong>only about 0.3% of normal users were affected</strong> by verification checks. MEXC continues to optimize its risk-control algorithms to reduce false positives and ensure a smooth user experience.</span></div><div class="ace-line ace-line old-record-id-DqCddMAH9on939xlpjPuU57ashf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusp1iARfH56ocdeNVP1H96jb"><strong>5. Why Doesn't the Platform Disclose Specific Verification Rules?</strong></h2><div class="ace-line ace-line old-record-id-doxusdiaiPVNeSx8U3IdbKsRtgb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusGeAdgIvz0wvQReDx8ZeFtc"><span style="font-size: 16px;">To prevent malicious actors from using public information to bypass security mechanisms, the platform does not disclose specific verification rules, thresholds, or algorithmic logic.</span></div><div class="ace-line ace-line old-record-id-doxusVgdWuPBl3Yut556EIb2Qff"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusiRsAXChd9Rea7lpQqrxXRb"><span style="font-size: 16px;">However, MEXC remains committed to the principles of <strong>fairness, prudence, and continuous improvement</strong>. Verification mechanisms are regularly reviewed and optimized to ensure platform security while fully protecting the legitimate rights and interests of users.</span></div><div class="ace-line ace-line old-record-id-doxusAbiEICKgfq7ceG9zZ7gb5y"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusZbxh8Dg4sA98IBBF6h5tsh"><strong>6. How Can Users Reduce the Chances of Triggering Verification?</strong></h2><div class="ace-line ace-line old-record-id-doxusHnIXTqwbBic288VhArBbBb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuss9NkCLh8PhtC9QFLt0LRxe"><span style="font-size: 16px;">To reduce the likelihood of triggering unnecessary verification checks, we recommend the following best practices:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Ebw9dbN7ioobRsxzsCCugcZus0G" data-list="bullet"><div><span style="font-size: 16px;"><strong>Complete Your Account Information:</strong> Ensure your KYC verification is fully completed using your own accurate information.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-V8YpdM3Koorl9vxPjfLuyGigsmA" data-list="bullet"><div><span style="font-size: 16px;"><strong>Maintain a Stable Environment:</strong> Avoid frequently switching devices or networks, and refrain from logging in from unfamiliar locations.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-WS3GdehNhoH8SqxrcXkulcOcsXd" data-list="bullet"><div><span style="font-size: 16px;"><strong>Follow Platform Rules:</strong> Familiarize yourself with and adhere to all platform terms of service and event guidelines.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-QkrXdAzDmoCHrQxvcRNucui4swe" data-list="bullet"><div><span style="font-size: 16px;"><strong>Trade Normally: </strong>Keep trading activities consistent with your typical usage patterns and investment behavior.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxus3xT7Hgf99ERT9PGUZmKuVh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus2tpMr6zaVqjB1m3iWV40nb"><strong>7. What Should I Do If I Have Questions About Verification Measures?</strong></h2><div class="ace-line ace-line old-record-id-doxusWIxdGIFVivcI1Z5WAuM0Jb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GBV9d35ppoctjpxPPscu9tCKscc"><span style="font-size: 16px;">If a verification measure is triggered while using the platform and you have questions about it, you can contact us through the following channels:</span></div><div class="ace-line ace-line old-record-id-ZpBUdQarCoGHKCx63ERuM3whs7c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusqAeBqpwmKaD3ZB98V17TIc"><span style="font-size: 16px;"><strong>1) Self-Service Verification: </strong>Visit our <a data-lark-is-custom="true" href="https://www.mexc.com/support">Help Center</a> to complete the required verification and resolve the issue instantly.</span></div><div class="ace-line ace-line old-record-id-doxusoQtwJlu7YEaaSt1XaCHUof"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusNd1DNPcWVMHlRRe4cu3VYf"><span style="font-size: 16px;"> *BTN-<strong>User </strong><strong>Verification</strong>&BTNURL=https://www.mexc.com/support/rc-security-verification *</span></div><div class="ace-line ace-line old-record-id-doxusOCQcROaScKg33coAVonCL1"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusKvJ24hYjEYrvp8unTD0RYc"><span style="font-size: 16px;"><strong>2) Live Support:</strong> Log in to your account and click the customer service icon to chat with an agent.</span></div><div class="ace-line ace-line old-record-id-doxusUG5iVyzc1FZg2w9QLUakzb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusGlLZbEuhaKv075Ao7cqkJf"><span style="font-size: 16px;">Our team will review your situation and provide the assistance you need, ensuring everything remains secure and compliant.</span></div><div class="ace-line ace-line old-record-id-doxus60MEoAN8T55miL4hzDySNh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b6cb12ba-0f52-4e37-86e2-955f76cb74bb","height":1282,"width":2936,"currHeight":1282,"currWidth":2936,"natrualHeight":1282,"natrualWidth":2936,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYaEibD0dGo25xrxpevquay6Lsnb%2F%3Fpreview_type%3D16","file_token":"YaEibD0dGo25xrxpevquay6Lsnb","image_type":"image/png","size":405739,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusxo2Y4IT2nJQyHDItaDdGFg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260313100321815JwCya4mZ0V0NyG.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZYUVpYkQwZEdvMjV4cnhwZXZxdWF5NkxzbmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXN4bzJZNElUMm5KUXlIREl0YURkR0ZnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZYUVpYkQwZEdvMjV4cnhwZXZxdWF5NkxzbmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/YaEibD0dGo25xrxpevquay6Lsnb/?mount_node_token=doxusxo2Y4IT2nJQyHDItaDdGFg&mount_point=docx_image" data-width="2936" data-height="1282" data-lark-image-uri="drivetoken://YaEibD0dGo25xrxpevquay6Lsnb" data-lark-image-width="2936" data-lark-image-height="1282" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxushEMXk0ykHUPfaJFC8GbW0c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusI2PbZCNlChniFX6pNeBAhf"><strong>8. How User Verification Safeguards Legitimate Users</strong></h2><div class="ace-line ace-line old-record-id-doxusixeZ035hKyZy3NVPWB0hYf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusfxKINXDfvGjMQNne6TCF4I"><span style="font-size: 16px;">To better illustrate how User Verification protects users, consider the following scenarios.</span></div><div class="ace-line ace-line old-record-id-doxusnuXzBTBLsKbslEkMDQ62Ae"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusenpYfSnNl09UOFBuNbEyCh"><span style="font-size: 16px;">Case 1: Mitigating Market Manipulation, or "Pump and Dump" Schemes</span></h3><div class="ace-line ace-line old-record-id-doxus6RxVQrg0xcUYE7MeYa1vuh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuspTrjgrK0dYL60i7ogtSltg"><span style="font-size: 16px;">In some cases, manipulators may place large orders intended to mislead the market, creating the illusion of strong trading activity. This may encourage other users to buy at inflated prices before the manipulators cancel their orders and sell, causing sharp price drops.</span></div><div class="ace-line ace-line old-record-id-doxusa0nrHRFJZSJNsq7qVirYjg"><span style="font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-O6jZdnV5LooYPCxrSS6ufKsLsQf"><span style="font-size: 16px;"><strong>How the system protects users:</strong>
MEXC's monitoring systems detect abnormal order patterns in real time. Once suspicious activity is detected, the platform may restrict the trading privileges of related accounts. This helps protect users from entering positions based on misleading market signals and reduces the risk of losses caused by artificial price volatility.</span></div><div class="ace-line ace-line old-record-id-doxusrI3tD8Avkel4tVoFr8RZNe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusiS6QbDqz3k0RqWImyoKOee"><span style="font-size: 16px;">Case 2: Preventing Bot Abuse in Reward Events</span></h3><div class="ace-line ace-line old-record-id-doxush9P3WMEjDk25S3RjLHZqag"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusjCqOGW9IcxMEmLrcClYRad"><span style="font-size: 16px;">MEXC frequently hosts trading competitions and token launch events with reward pools designed for genuine users. However, some participants may attempt to use automated scripts or bots to artificially increase trading volume or manipulate rankings, diverting rewards away from legitimate participants.</span></div><div class="ace-line ace-line old-record-id-doxusxqeBKUv0WdmbMIhb15NR1e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ETpUd0NOgo1KdJxansYuOvfcsCd"><strong style="font-size: 16px;">How the system protects users:</strong></div><div class="ace-line ace-line old-record-id-S8DtdToQ3ogT7vxv2O9ufeTzsLe"><span style="font-size: 16px;">By analyzing behavioral patterns, our systems identify non-human activity. We then subject suspicious accounts to additional verification or disqualify them from events. This ensures that rewards are distributed exclusively to authentic traders, preserving the integrity of our promotions and the experience for our community.</span></div><div class="ace-line ace-line old-record-id-doxus1fmEDuD0niU7R96IZAOdfe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxusWH55vfbw5KRkN7vxyRiMad"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxusl1kUXuhfkP2EpWurhvv5xe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/account-risk-review-guide-17827791523856" style="font-size: 16px;">Account Risk Review Guide</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusQx3q1ZxLf9IyEZXyEq1zEQ"><span style="font-size: 16px;"><br></span></div></div>
Account Risk Review Guide
<div><div class="ace-line ace-line old-record-id-BXsXdlhgaozwhuxgIKbuqDZxsWf">If your account has been flagged by the risk control system and subject to restrictions, please follow the instructions below to submit the required documents and complete the risk control review process.</div><h3 class="heading-3 ace-line old-record-id-C8kzdvSzHoN1vRx5SD9uyndjsI1">1. Submit an Application to Lift Risk Control Restrictions</h3><h4 class="heading-4 ace-line old-record-id-DOgpdP7DKomhGJx2Q1vuhZ3EsRb">To access the document submission page:</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-RJPad0fsKoN2Wjxmw8cuPeeksyg"><div>Navigate to the <strong>Official MEXC Homepage</strong> → click <strong>Help Center</strong> → select <strong>Account Risk Review</strong> → proceed to the document submission portal.</div></li><li class="ace-line ace-line old-record-id-RxR0daIBTogymaxczBouAcqvsty"><div>Upon clicking the <strong>Apply</strong> button, the system will automatically redirect you to the upload page to complete the required steps.</div></li></ul><div style="text-align:center" class="image-uploaded gallery old-record-id-Aflhd1IkVolLbRxRbAjuMRFDslf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250523220224026k0U0pyKubletkT.png" style="max-width:100%;height:auto;border-radius:12px" /></div><div style="text-align:center" class="image-uploaded gallery old-record-id-DykUdBauzoVNjWxEekwuiLdosRf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505232202191131OnMd9inqe9aT2.png" style="max-width:100%;height:auto;border-radius:12px" /></div><h4 class="heading-4 ace-line old-record-id-KetLdaQJ7omrtwxLFj3udgn8sid">Please upload the required documents as instructed on the page.</h4><div class="ace-line ace-line old-record-id-VjPpdxDeFoAgw8x2i4YuiqmAsMe">To help keep your account secure and ensure a smooth review process, please follow the on-screen instructions when preparing and uploading your documents. Please also keep the following in mind:</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-BNavd9nCtoAgKXxIUReupFO9suf"><div>All submitted documents must be authentic, clear, and unobstructed</div></li><li class="ace-line ace-line old-record-id-QtixdbJxooFZijxpHm1uXRPisyf"><div>Supported file formats: JPG, JPEG, PNG, PDF. Each file must not exceed 10 MB</div></li><li class="ace-line ace-line old-record-id-EfXJd79H9oeV2oxdZTpu7iGLsUf"><div>A maximum of <strong>9 files</strong> can be uploaded per submission. To avoid upload limitations, we recommend preparing all required documents in advance and submitting them in one go.</div></li><li class="ace-line ace-line old-record-id-FZ9Mdmr0ko24SFxtYvKuY23jsRc"><div>If the system prompts you to upload proof of source of funds, please refer to the <strong><a href="https://www.mexc.com/announcements/article/17827791510667">Proof of Funding Source Documentation Requirements</a></strong> for guidance.</div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-FZDmd4LHCo1BqOxmi50uNVUCsMe"><br /></div><div class="ace-line ace-line old-record-id-MCjjd1xb9oT9U1xhos4uNI2Ss2c">If you encounter any issues during the submission process, feel free to contact MEXC online Customer Service for assistance.</div><div class="ace-line ace-line old-record-id-DbYrdaqMEoVl2GxT8R5u3R17syc"><br /></div><h3 class="heading-3 ace-line old-record-id-McUAdpeSloqXrGxVkFAuqTArsvb">2. Document Review & Risk Control Analysis Process</h3><div class="ace-line ace-line old-record-id-FcUsdjW00o87tzxmB3BuX7z4sCc">Once you have submitted your documents, we will begin the review process. The process generally consists of two phases, though specific procedures may vary depending on your account status:</div><div class="ace-line ace-line old-record-id-XhRxdEx0oozgBOxyxkRuFBkEsOg"><br /></div><h4 class="heading-4 ace-line old-record-id-ROo1dIqxwosFW9xhHvpuddH1sKe">Document Review Phase</h4><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-HOEBdYDlcoyfFoxpMSzuTtAPsXc"><div>The review typically takes around 3 business days, though actual processing time may vary. We appreciate your patience and understanding.</div></li><li class="ace-line ace-line old-record-id-SHjsd6mn7oN8QBxnUj6upznQsab"><div>You will be notified of the review results via in-platform messages and your registered email. Please check your inbox regularly, or visit the <strong>Account Risk Review</strong> section on the official website to track your progress.</div></li></ul><div class="ace-line ace-line old-record-id-Lv6FdTqT7oB8PhxA8s9ul4Hasvf"><br /></div><h4 class="heading-4 ace-line old-record-id-XOObd3BSuoh59wxtkJluH90osBc">Risk Control Analysis Phase</h4><div class="ace-line ace-line old-record-id-Cqe7d9kMdoIV9Ex7MUTum3O3slg">Each account is unique, and our risk control system performs dynamic assessments based on various factors to determine whether further analysis is required. In some cases, after passing the document review, the system will initiate a risk control analysis for a more comprehensive evaluation.</div><div class="ace-line ace-line old-record-id-MvVsdeJJyoUuayxYtIuu1Awfs7c">You can view the estimated analysis duration on the <strong>Account Risk Review</strong> page. This timeframe is for reference only and reflects the current system estimate.</div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-HCtpdnWEkoSOBJx5x34u8cZYsph"><div>During the analysis, the system may request additional documents. Please pay attention to on-screen or email notifications and submit the requested materials promptly.</div></li><li class="ace-line ace-line old-record-id-V8QId6FpnooCEKxvggXuGYUbsWf"><div>While the review and risk control analysis are in progress, certain account functions may remain restricted. These limitations cannot be lifted manually or ahead of schedule.</div></li><li class="ace-line ace-line old-record-id-IUykdWC1aomwnFxkEcVut86zsHg"><div>Please do not submit duplicate documents, as this may disrupt the system’s verification process and delay your review.</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Rh9PdwCZZoQYPhxZTcUun8X4sEN"><div>In special cases, your risk status may change dynamically based on updated system assessments. Please refer to the actual status shown in your account for the most accurate information.</div></li></ul><div class="ace-line ace-line old-record-id-ZasXdXmRkoJZkIx6koRum7hjsBb"><br /></div><h3 class="heading-3 ace-line old-record-id-RpaXd1uUioFA46xGcQ8uoBaEs9c">3. Completion of Risk Review & Notification</h3><div class="ace-line ace-line old-record-id-JYXyddOEaoRcdAxiOjGu0ez5sRh">Once your account's risk review is complete, a notification will be sent via in-platform message and to your registered email address. Please check your inbox in a timely manner to confirm your account’s final risk status.</div><div class="ace-line ace-line old-record-id-ZiaKdsiG6oU5e3xoTETur8Fusch"><br /></div><div style="text-align:left" class="ace-line ace-line old-record-id-QFu5deux4oSLGExAdKxu5Tvdsng">If you have any questions about the review outcome or account functionality, please contact MEXC's online Customer Service via the official website. Thank you for your understanding and support.</div></div>
Self-Service Guide For Risk Control Removal Information Submission
<div style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:400;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><div>To enhance the user experience for MEXCers, MEXC has introduced the "Submit Risk Control Removal Information" feature. If your MEXC account shows a risk control status, you can use the "Submit Risk Control Removal Information" feature to upload relevant information yourself to allow for faster risk control removal.</div><div> </div><h2>1. Under Which Circumstances Can I Self-Submit Risk Control Information</h2><div>1. When using your account, you are notified that you are under risk control.</div><div>2. Your account functionality is restricted.</div><div> </div><h2>2. How To Fill in the Removal Application</h2><div>1. Log in to your MEXC account and enter the [Help Center] page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751339XgmK9lhU0cadtG.png" width="695" style="max-width:100%;height:auto" /></div><div> </div><p> </p><div>2. Click on [Submit Risk Control Removal Information] to enter the application page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751328zZnVLOXfnq2keL.png" width="661" style="max-width:100%;height:auto" /></div><div> </div><div>3. Click [Apply] to enter the information submission page.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751220FLJOoyi657owGe.png" width="640" style="max-width:100%;height:auto" /></div><div> </div><div>4. Follow the on-screen instructions to complete the information filling and document uploading.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751285eRBsLM5FXG0Tcc.png" width="604" style="max-width:100%;height:auto" /></div><div> </div><div><div><div>5. Click [Submit Record] to check the current progress of your submitted information or view the results of past applications.</div><div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104750309sNzyQpYqp6lcvZ.png" width="604" style="max-width:100%;height:auto" /></div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751082MQjWuxhYLTqmeK.png" width="560" style="max-width:100%;height:auto" /></div><div> </div><div> a. If your application is approved, MEXC will provide relevant explanations in the application status and notify you via email.</div><div> b. If your application is not approved, MEXC will provide relevant explanations in the application status and notify you via email. You can resubmit the information by using the email link or through the <a href="https://www.mexc.co/support/apply-risk-control">Help Center</a>.</div></div></div></div><div> </div><div>6. If the application is not approved, please read the reasons for the rejection carefully and resubmit the information.</div><div> </div><div style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20231106104751221D1Y5OsImHo9tZc.png" width="540" style="max-width:100%;height:auto" /></div><div>Note:</div><div>1. After submitting your information, your application will be reviewed within 1-3 business days, and you will receive an email notification informing you of the result. Please check your email after submission. Additionally, you can also view the application result through the submission records.</div><div>2. In special circumstances, your risk control status may change. Please check your account's risk control status. If you have any questions, feel free to contact MEXC's online customer service at any time.</div><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>MEXC </p><p>1 November 2023</p></div><p> </p>