All Announcements: Latest MEXC Exchange Updates

2022-04-20

Dear users: <div class="css-vkkztj"> As we begin the countdown to <MEXC 2nd Futures Trading Competition> that is kickstarting on 25 April 2022, let's take a trip down memory lane and look back on the great success of <MEXC 1st Futures Trading Competition>! </div> <ul><li> </li><li class="article-title" title="Announcement on MEXC Futures Competition launch - Win a Tesla Model 3 and Share 50,000 USDT Prize!">MEXC Futures Competition launch Announcement: <a href="https://support.mexc.com/hc/en-001/articles/4611926356249">https://support.mexc.com/hc/en-001/articles/4611926356249</a></li><li> </li><li class="article-title" title="Announcement on MEXC Futures Competition launch - Win a Tesla Model 3 and Share 50,000 USDT Prize!">Reward Distribution Announcement: <a href="https://support.mexc.com/hc/en-001/articles/4907914622489" target="_self" rel="noopener noreferrer">https://support.mexc.com/hc/en-001/articles/4907914622489</a></li><li> </li><li class="article-title" title="Announcement on MEXC Futures Competition launch - Win a Tesla Model 3 and Share 50,000 USDT Prize!">AMA Winning Tips Sharing Session: How to Achieve 798% Profit Rate in 6 Days: <a href="https://support.mexc.com/hc/en-001/articles/5527679232409">https://support.mexc.com/hc/en-001/articles/5527679232409</a></li><li> </li><li style="font-weight:400">A conversation with our Futures Trading Competition Winner: <a href="https://blog.mexc.com/secret-of-7x-gains-with-futures-trading-competition-winner/">https://blog.mexc.com/secret-of-7x-gains-with-futures-trading-competition-winner/</a></li><li> </li></ul> Meet our futures trading competition Tesla winner in Miami & LeaderBoard：<img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304282316468284DbejhnL2m2J3X.jpg" alt="Image_from_iOS.jpg" width="409" height="545" /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428231650054cSlkG65M1r1Sty.jpeg" alt="FPUri0zacAM0xqy.jpeg" width="410" height="788" /> Once again, congratulations to all winners and thank you to all participating users for making the event a huge success. We look forward to your participation in <MEXC 2nd Futures Trading Competition> and wish you the best of luck! Find us on Telegram: <a href="https://t.me/MEXCEnglish">https://t.me/MEXCEnglish</a> MEXC ETF: <a href="https://t.me/MEXCETFCommunity">https://t.me/MEXCETFCommunity</a> MEXC Futures: <a href="https://t.me/MEXCFutures">https://t.me/MEXCFutures</a> MEXC Derivatives: <a href="https://twitter.com/MEXCDerivatives">https://twitter.com/MEXCDerivatives</a> Twitter: <a href="https://twitter.com/MEXC_Global">https://twitter.com/MEXC_Global</a> Facebook: <a href="https://www.facebook.com/mexcglobal">https://www.facebook.com/mexcglobal</a> Instagram: <a href="https://www.instagram.com/mexcglobal/">https://www.instagram.com/mexcglobal/</a> Medium: <a href="https://medium.com/mexcglobal">https://medium.com/mexcglobal</a> Discord: <a href="https://discord.gg/agZNfksc2T">https://discord.gg/agZNfksc2T</a> Buy USDT Instantly here: <a href="https://otc.mexc.com/">https://otc.mexc.com/</a> Create your own referral link today and start inviting friends to enjoy great rebates: <a href="https://www.mexc.com/invite">https://www.mexc.com/invite</a> Enjoy trading on MEXC. The MEXC Team 20 April 2022

How to Access Demo Trading in MEXC Futures

2022-04-13

By clicking [<a href="https://futures.testnet.mexc.com/exchange">Demo Trading</a>] from the top row of the Futures trading interface, you can enter MEXC Futures' testnet environment to sharpen your trading skills at your own pace with no risk. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428231831847Iul4EanKp3k5UL.png" alt="demo-entrance.png" /> Click [<a href="https://www.mexc.com/login?redirect=https%3A%2F%2Ffutures.testnet.mexc.com%2Fexchange">Log In</a>] or [<a href="https://www.mexc.com/register?redirect=https%3A%2F%2Ffutures.testnet.mexc.com%2Fexchange">Sign Up</a>] to access MEXC Futures' demo trading platform and experience trading live crypto markets in real-time without risking any funds. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428231833328RX5fO6LCLaTm1P.png" alt="demo-login.png" /> Click [Receive Demo Coins] to get your risk-free starting amount, up to 50,000 USDT, 10 BTC, and 100 ETH, to let you experience all the features that MEXC Futures offers. In addition, you can reclaim the demo coins the next day when your testnet account equity value is below the maximum claimable limit. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428231834770DRmC5XIPAM0CgP.png" alt="demo-receive.png" /> Currently, the MEXC Futures' testnet environment supports 4 Futures trading pairs, as follows: <ul><li> </li><li>USDT-M Futures: BTCUSDT, ETHUSDT;</li><li> </li><li>COIN-M Futures: BTCUSD, ETHUSD.</li><li> </li></ul> Please remember that the candlestick chart and price in the demo trading environment may differ from the live market value.

MEXC Futures Trading Competition Winning Tips Sharing Session: How to Achieve 798% Profit Rate in 6 Days

2022-04-07

#Futures

<img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428230536920cQjUu1OlDkYo2J.png" alt="EFutures.png" /> Dear users: MEXC's first Futures Trading Competition was successfully concluded on March 30, 2022. Within just 6 days, the competition has garnered over 3000 participants. Despite the fierce competition, the Top 20 participants managed to achieve great gains and accomplishments. User Thomas (Account ID:70*****0) emerged victorious and scored a luxurious Tesla Model 3 by achieving the highest trading volume. User Damibanggul (Account ID:08*****5) was crowned the PnL champion and awarded with the grand prize 10,000 USDT by achieving an impressive profit rate of 798%. For more details on the full winners list, kindly refer to the event page info: <a href="https://support.mexc.com/hc/en-001/articles/4907914622489">https://support.mexc.com/hc/en-001/articles/4907914622489</a> To celebrate their impressive achievements ,and allow us to have a chance to take an inside look at their high-return trading strategies, we are excited to welcome the TOP 1 winner Damibanggul as our guest to share with us his tips and tricks on earning at a 798% profit rate in only 6 days! AMA Group: <a href="https://t.me/MEXCEnglish">https://t.me/MEXCEnglish</a> Live Broadcast Time: April 11, 2022 12:00 (UTC) We have also prepared a bunch of attractive giveaways at the AMA: Giveaway 1: $300 lottery red packets split in three distributions Giveaway 2: $10 futures bonus for each user upon completing first trade with no less than 1000 USDT Giveaway 3: $3 futures bonus for each user for sharing their participation certificate with the AMA #MEXCFutures on Telegram and Twitter Fill out the registration form below to join the event. Please kindly note that KYC verification is required for Giveaway 2 and 3. Registration: <a href="https://forms.gle/7GU2g3PMBEBWyPJg9">https://forms.gle/7GU2g3PMBEBWyPJg9</a> Event Time:From the time of announcement until April 11, 2022 23:59 (UTC) We look forward to seeing you then! Find us on Telegram:<a href="https://t.me/MEXCEnglish"> https://t.me/MEXCEnglish</a> MEXC ETF:<a href="https://t.me/MEXCETFCommunity"> https://t.me/MEXCETFCommunity</a> MEXC Futures:<a href="https://t.me/MEXCFutures"> https://t.me/MEXCFutures</a> Twitter:<a href="https://twitter.com/MEXC_Global"> https://twitter.com/MEXC_Global</a> Facebook:<a href="https://www.facebook.com/mexcglobal"> https://www.facebook.com/mexcglobal</a> Instagram:<a href="https://www.instagram.com/mexcglobal/"> https://www.instagram.com/mexcglobal/</a> Medium:<a href="https://medium.com/mexcglobal"> https://medium.com/mexcglobal</a> Discord:<a href="https://discord.gg/agZNfksc2T"> https://discord.gg/agZNfksc2T</a> Buy USDT Instantly here:<a href="https://otc.mexc.com/"> https://otc.mexc.com/</a> Create your own referral link today and start inviting friends to enjoy great rebates: <a href="https://www.mexc.com/invite">https://www.mexc.com/invite</a> Enjoy trading on MEXC. The MEXC Team 8, April, 2022

How to Withdraw on MEXC (Web)

2022-03-28

#Deposits & Withdrawals

<div><h2>1. How to Make a Withdrawal</h2><div> </div><div>1) On the MEXC <a href="https://www.mexc.com/">website</a> homepage, go to Wallets and select <a href="https://www.mexc.com/assets/withdraw/USDT">Withdraw</a>.</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939188bZaZ4F7kSOjP4e.png" width="2936" height="1416" /></div><div> </div><div>2) Choose the Crypto you want to withdraw, enter the Withdrawal Address, select the Network, and enter the Withdrawal Amount. After confirming the details are correct, click Submit.</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025092810393998739qPXR0yOrrUkr.png" width="2864" height="1812" /></div><div> </div><div>3) Enter the Email Verification Code and Google Authenticator code, then click Submit.</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939028wXSjs5cREQ6XUJ.png" width="2864" height="1332" /></div><div> </div><div>4) Wait for the withdrawal to be processed.</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939441nLbphejsb6ZXIV.png" width="1280" height="690" /></div><div> </div><h2>2. How to Make an Internal Transfer</h2><div> </div><div>1) On the MEXC <a href="https://www.mexc.com/">website</a> homepage, go to Wallets and select <a href="https://www.mexc.com/assets/withdraw/USDT">Withdraw</a>.</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939753rFb7y85kZ67rtJ.png" width="1280" height="617" /></div><div> </div><div>2) Choose the Crypto you want to transfer.</div><div> </div><div>3) Select MEXC User. Currently, three transfer methods are supported: Email, Mobile Number, or MEXC UID. Enter the recipient's account information.</div><div> </div><div>4) Enter the transfer details and the Amount, then click Submit.</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939101QhkclNakqMKYYC.png" width="2864" height="1540" /></div><div> </div><div>5) Enter the Email Verification Code and Google Authenticator code, then click Submit.</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103938862LWx31HtG5iDlxO.png" width="2870" height="1336" /></div><div> </div><div>6) The transfer is complete.</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103940639Aa4JIllYjIkpti.png" width="2758" height="1440" /></div><div> </div><h2>3. Notes on Withdrawals</h2><div> </div><div>1) For tokens like USDT that support multiple networks, always make sure to select the network that matches the withdrawal address.</div><div>2) If the token requires a Memo/Tag, copy the correct Memo/Tag from the receiving platform and enter it before confirming the withdrawal. Failure to do so may result in asset loss. For more details, see <a href="https://www.mexc.com/learn/article/what-are-memos-tags-/1">What are Memos/Tags?</a> and <a href="https://www.mexc.com/announcements/article/how-to-check-address-and-memo-17827791511546">How to Check Address and Memo</a>.</div><div>3) If the system prompts Invalid Address after entering the withdrawal address, please double-check the address or contact online Customer Service for further assistance.</div><div>4) Withdrawal fees vary by token. You can check the latest fees on the <a href="https://www.mexc.com/fee">Trading Fees</a> page.</div><div>5) The Withdrawal Fee for each token is displayed directly on the withdrawal page.</div><div> </div><h3>Recommended Reading:</h3><ul start="1" style="list-style-type:disc"><li><div><a href="https://www.mexc.com/announcements/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031">Common Withdrawal Issues and How to Resolve Them</a></div></li><li><div><a href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1">How to Set Withdrawal Settings</a> </div></li></ul></div>

How to Add MEXC Shortcut to iOS Home Screen

2021-10-24

#FAQ

1. Visit m.mexc.com/m.mexc.me on the Safari browser. 2. Click on the “Share” button, and select “Add to Home Screen”. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428231408441LhoZP7fADRE5M3.png" alt="mceclip0.png" /><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428231409868b70HWSk7H93tDs.png" alt="mceclip1.png" /> 3. Name the MEXC page added to the home screen for convenience. <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428231411258djAkiTjiwigf6h.png" alt="mceclip2.png" /> 4. Select “Add” <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428231412645pyh5gYFncImDnW.png" alt="mceclip3.png" width="278" height="601" /> 5. Find the added page on your Home Screen <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428231414046537lzott5gUYjF.png" alt="mceclip4.png" width="278" height="601" /> Select the newly added page on your home screen to visit MEXC!

How to Apply for Institution Account

2021-10-13

#FAQ

<div class="css-3fpgoh"> To apply for an Institution account, please follow the step-by-step guide below: </div> <div class="css-3fpgoh"> </div> <div class="css-3fpgoh"> 1. Log in to your MEXC account and go to [Profile] . Click [<a class="user_mocha__3OWWI">Switch to institutional verification</a>]. </div> <div class="css-3fpgoh"> <img style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'helvetica' , 'arial' , sans-serif" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428232536604I374tk86KLH2MQ.png" alt="__2021-10-13___5.05.50.png" /> <img style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'helvetica' , 'arial' , sans-serif" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428232538092PmFVhMfYhziLQO.png" alt="__2021-10-13___5.06.29.png" /> </div> <div class="css-3fpgoh"> 2. Click [Institutional Verification]. </div> <div class="css-3fpgoh"> <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304282325395364v3mLzZra7oafD.png" alt="FireShot_Capture_001_-_Account_Security_User_Center_-_MEXC_Exchange_-_www.MEXCtest.com.png" /> </div> <div class="css-3fpgoh"> </div> <div class="css-3fpgoh"> 3. You will be asked to prepare a list of documents before you start the verification process. </div> <div class="css-3fpgoh"> <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428232541007ob2OTDVNJTzCFu.png" alt="__2021-10-13___5.21.03.png" /> </div> <div class="css-3fpgoh"> You can click [Start Verification] to continue </div> <div class="css-3fpgoh"> 4. Please fill in the basic information of your Institution and click [Continue]. You can also [Save Draft] anytime during the verification process. </div> <div class="css-3fpgoh"> <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428232542546eqqHHUeVXLDQmw.png" alt="FireShot_Capture_004_-_Institutional_Verification_-_MEXC_Exchange_-_www.MEXCtest.com.png" /> </div> <div class="css-3fpgoh"> 5. Please upload the company documents based on the requirements. </div> <div class="css-3fpgoh"> <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428232544385Rx7HKNgF2D3kBq.png" alt="FireShot_Capture_007_-_Institutional_Verification_-_MEXC_Exchange_-_www.MEXCtest.com.png" /> </div> <div class="css-3fpgoh"> 6. Read and agree to the declaration. Check the box next to [I fully understand the declaration] and click [Continue]. </div> <div class="css-3fpgoh"> <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428232545831LVnkJFkJ2w39Mm.png" alt="__2021-10-13___5.33.29.png" /> </div> <div class="css-3fpgoh"> 7. Your application is successfully submitted. Please wait patiently for us to review. </div> <div class="css-3fpgoh"> <img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230428232547287dTTcXV1tE7ybWb.png" alt="__2021-10-13___5.37.41.png" /> </div>

Announcement on Suspension of Some OTC Merchants

2021-09-08

Dear users, We find that during the market decline on September 7, 2021, some OTC merchants took advantage of users' desire of making up positions to inflate the price of USDT, and some even sold USDT to users at the price of 15 through the one-click trading function, which seriously harmed the interests of our users. MEXC is determined to resist this kind of behavior, and will activate the Investor Protection Fund to firmly protect the interests of users. MEXC will pay our users back with the MEXC Investor Protection Fund, and at the same time recover the money from certain merchants and stop some of them from being listed. For users with abnormal transactions, MEXC will be there to handle this issue for you, and it is expected that all cases will be completed within 12 hours. Thank you for your support and understanding! <h4>Find us on:</h4> <h4>Telegram: <a href="https://t.me/MEXCEnglish">https://t.me/MEXCEnglish</a></h4> <h4>MEXC trading: <a href="https://t.me/MEXCtrade">https://t.me/MEXCtrade</a> </h4> <h4>Twitter: <a href="https://twitter.com/MEXC_Exchange">https://twitter.com/MEXC_Exchange</a></h4> <h4> <a href="https://twitter.com/MEXC_Fans">https://twitter.com/MEXC_Fans</a></h4> <h4>Facebook: <a href="https://www.facebook.com/MEXCexchangeofficial/">https://www.facebook.com/MEXCexchangeofficial/</a></h4> <h4> Discord: <a href="https://discord.gg/zu5drS8">https://discord.gg/zu5drS8</a> </h4> <h4> </h4> Find us on: Medium: <a href="https://medium.com/mexcglobal">https://medium.com/mexcglobal</a> Telegram: <a href="https://t.me/MEXCEnglish">https://t.me/MEXCEnglish</a> MEXC trading: <a href="https://t.me/MEXCTradeofficial">https://t.me/MEXCTradeofficial</a> Twitter: <a href="https://twitter.com/MEXC_Global">https://twitter.com/MEXC_Global</a> <a href="https://twitter.com/MEXC_Fans">https://twitter.com/MEXC_Fans</a> Facebook: <a href="https://www.facebook.com/mexcglobal">https://www.facebook.com/mexcglobal</a> Discord: <a href="https://discord.gg/zu5drS8">https://discord.gg/zu5drS8</a> Instagram: <a href="https://www.instagram.com/mexc.global/">https://www.instagram.com/mexcglobal/</a> Refer a friend to enjoy a high rebate, create your personalized invitation link today: <a href="https://www.mexc.com/invite">https://www.mexc.com/invite</a> The MEXC team 2021-09-08

Law Enforcement Guidelines

2021-07-02

#FAQ

These operational guidelines are for law enforcement officials seeking MEXC user information. Please note that these guidelines may change at any time.Before requesting for user information, you have to be approved an access to MEXC Law Enforcement Online Request System (the “LEORS”), each request for access is generally reviewed within 3 business days. It may take more than 3 days for certain cases depending on the complexity of such cases. Request for User InformationAuthorized law enforcement may send a request for user information through the LEORS following a request for access has been approved.A request for user information must comply with applicable laws, a warrant, court order, or its local equivalent, is required to compel the disclosure of user information.In certain cases, we may require more information to ensure that the release of information is lawful.Please note that unless specified in any formal legal request (such as a warrant or a court order), we may notify the relevant user of the request before disclosure of any personal data. Information PreservationWe will take steps to preserve user information in connection with official criminal investigations for 90 days upon our receipt of a formal legal request. If an extension for the preservation period is needed, you may submit formal preservation extension requests through LEORS System. NotesAcceptance of law enforcement requests through LEORS is for convenience and does not waive any objections, including lack of jurisdiction or improper service.We will not review or respond to request sent by non-law enforcement officials thorough LEORS.

Law Enforcement Guidelines

2021-07-02

#Fraud Prevention

Dear MEXCers, <span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">These operational guidelines are for law enforcement officials seeking MEXC's cooperation relating to its user's information and/or assets. Please note that these guidelines may change at any time and from time to time, in MEXC's absolute sole discretion. <span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">Before requesting for user information, you have to be approved an access to MEXC Law Enforcement Online Request System (the “LEORS”), each request for access is generally reviewed within 15-20 business days. It may take more than 20 business days for certain cases depending on the complexity and volume thereof. <span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">All requests and official documents must be submitted in English or accompanied by a certified English translation. MEXC does not process requests made in other languages.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px"> <span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:16px">IMPORTANT<span style="font-size:11pt;font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">: Requests to MEXC through this system may be made by governmental entities or juridial bodies authorized to obtain evidence in connection with official legal proceedings pursuant to applicable laws ONLY. By requesting access, you acknowledge and undertake that you are an official of a governmental or judicial body duly authorised to make the appropriate requests. MEXC reserves the right to refuse processing any unauthorized requests, and such unauthorized requests may lead to prosecution and referral to the appropriate enforcement agencies.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:18px">Request for User Information<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">Authorized law enforcement may send a request for user information through the LEORS following a request for access has been approved.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">A request for user information must comply with applicable laws. A warrant, court order, or its local equivalent, is required to compel the disclosure of user information.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">In certain cases, we may require more information to ensure that the release of information complies with our obligations relating to information security and data protection.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:16px">IMPORTANT: <span style="font-size:11pt;font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Please note that unless specified in a formal legal request (such as a warrant or a court order), we may notify the relevant user of the request before disclosure of any personal data.<span style="font-size:11pt;font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> <span style="font-size:11pt;font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> <span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:18px">Information Preservation<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">We will take steps to preserve user information in connection with official judicial investigations for 60 days upon our receipt of a formal legal request. If an extension for the preservation period is needed, you may submit formal preservation extension requests through LEORS System.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px"> <span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:16px">Asset Preservation and Freezing Order ('Order')<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">If a valid Order(s) is requested by an Authorised law enforcement agency or judicial body, we may take necessary actions to suspend and freeze user's account.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">We require that ALL Order(s) requests clearly specify the duration for which restrictions on the user's account should remain effective.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">We may suspend and freeze users' accounts for a maximum period of 30 days unless otherwise specified in the Order(s). If no explicit instructions are provided regarding the suspension period, we will proceed to lift all restrictions placed thereupon. <span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:16px">Asset Recovery<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">We will only comply with lawful decisions from a competent judicial body (ie. Court Order) regarding the return of user assets that is subject to proceedings. We do not recognise requests to return/recover assets made by law enforcement agencies alone.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">We will require official documents to verify the identity of the authorised official(s) handling the return of assets. Further instructions will be given prior to the return of assets. <span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:16px">Notes<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">Acceptance of law enforcement requests through LEORS is for convenience and does not waive any objections, including lack of jurisdiction or improper service.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">We will not review or respond to requests sent by non-law enforcement officials through LEORS.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">Complying with law enforcement request does not waive any rights and arguments MEXC has, including disputing competency of respective jurisdictions.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">MEXC may undertake independent review on the validity of any information and documents received from LEORS, and may assess, in MEXC's absolute sole discretion, whether compliance therewith contradicts with MEXC's obligations towards its users, under the User Agreement, Privacy Policy, respective Legal Documents, and the applicable laws.<span style="font-family:'arial' , sans-serif;color:rgb( 0 , 0 , 0 );background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;font-size:14px">Any references to processing time herein are for informational use only and MEXC makes no guarantee that response will be given within this period of time. MEXCAugust 3, 2023

Risk Reminder Against Fraud in Form of "Suspected Money Laundering, Account Abnormalities and more"

2021-06-29

#Account and Security Settings

Dear users, Recently, there have been users reporting to receive phone calls or SMS from someone claiming to be from the official customer service team of MEXC. They often contact our users pretending that their order is suspected of money laundering or certain account abnormalities and will proceed to guide users to login to a specific website or app, submit relevant information for verification of assets, thus obtaining the user's account information and trick them to withdraw tokens to a specific wallet. MEXC will not ask users for your account information, SMS verification, Google Authenticator code or other sensitive information. Please be aware of fraud involving persons posing as MEXC personnel or claiming to represent us. Here's a few ways for fraud prevention: 1) Make sure you are visiting MEXC official website. You may verify the website through our <a href="https://www.mexc.com/official-verify">Official Verification Channel</a> 2) Do not disclose any account information, password, verification codes and other sensitive information to any website or so-called official personnel. do not disclose account numbers, passwords, verification codes and other sensitive information to any website or so-called official personnel. 3) Watch out for anyone who contact you claiming to be an official personnel. Please ask for official verification through our <a href="https://www.mexc.com/official-verify">Official Verifcation Channel</a> if you ever encounter someone that claims to be from MEXC. Please do not hesitate to contact our customer service for assistance. Follow us on our socials: Medium: <a href="https://medium.com/mexcglobal">https://medium.com/mexcglobal</a> Telegram: <a href="https://t.me/MEXCEnglish">https://t.me/MEXCEnglish</a> MEXC Trading: <a href="https://t.me/MEXCTradeofficial">https://t.me/MEXCTradeofficial</a> Twitter: <a href="https://twitter.com/MEXC_Global">https://twitter.com/MEXC_Global</a> <a href="https://twitter.com/MEXC_Fans">https://twitter.com/MEXC_Fans</a> Facebook: <a href="https://www.facebook.com/mexcglobal">https://www.facebook.com/mexcglobal</a> Discord: <a href="https://discord.gg/zu5drS8">https://discord.gg/zu5drS8</a> Instagram: <a href="https://www.instagram.com/mexcglobal" target="_self" rel="noopener noreferrer">https://www.instagram.com/mexcglobal </a> Refer a friend to enjoy high rebate, create your personalized invitation link today: <a href="https://www.mexc.com/invite">https://www.mexc.com/invite</a> Enjoy trading on MEXC The MEXC Team, 2021-06-29