# Fraud Prevention

Dear MEXCers,Recently, we have discovered some phishing websites and fake MEXC apps. Please stay vigilant and avoid clicking on suspicious links from unofficial channels. Also, please refrain from downloading any unofficial MEXC apps. To ensure the safety of your assets, it is essential to set up Google Authenticator and use it when prompted on the official MEXC website.Additionally, we have received reports of malicious individuals impersonating MEXC staff and creating online communities on platforms like WeChat, Telegram, etc., to solicit MEXC accounts, passwords, security verification codes, and other information from our users. We will like to emphasize that MEXC staff will never ask users for account passwords, SMS verification codes, Google Authenticator codes, or any sensitive information in any form. If you encounter any suspicious requests, please report them to the official MEXC channel.For any assistance or inquiries, please log in to the official MEXC website and click on the Online Customer Service button at the bottom right of the homepage. You can enter your questions there or send an email to the official customer service mailbox: service@mexc.com.  MEXCAugust 4, 2023

Dear MEXCers, We have recently received reports of counterfeit websites and apps impersonating the MEXC platform. We strongly advise all users to only download the MEXC App through official channels.Official MEXC App Download Link: https://www.mexc.com/downloadYou can also search for "MEXC" on Google Play or App Store to download the official app. We encourage you to use MEXC Learn's resources to protect yourself from fraud and scams: https://www.mexc.com/learn/cryptocurrency-knowledge    MEXCJune 20, 2023 

Dear MEXCers, Recently, there have been incidents of internet scammers impersonating MEXC and engaging in fraudulent activities, such as creating private groups, defrauding users for personal gain, spreading false information, and other malicious acts. These actions have had varying degrees of impact on the rights and brand reputation of MEXC. MEXC (hereinafter referred to as "MEXC") solemnly reminds all users and relevant individuals to exercise caution and vigilance to guard against scams. We hereby make the following solemn declaration: 1. MEXC has always maintained a responsible attitude towards its users and the industry: we actively cooperate with legal investigations and take effective internal measures to prevent and control illegal activities. Any unauthorized actions that deceive users by falsely claiming association with MEXC/its subsidiaries or impersonating MEXC staff are malicious infringements on MEXC's brand. 2. We kindly ask all users to strictly adhere to platform rules, be aware of fraud risks, and exercise caution in identifying various risks. We also urge impostors, those distorting facts, and spreading rumors that tarnish the reputation of MEXC, to immediately cease their infringing activities. Any activities that harm MEXC's brand reputation, once verified, will be met with swift legal action. 3. If you have any doubts about external sources of information or claims related to MEXC, please use MEXC Verify to determine their validity. You may also contact our official customer service for verification and confirmation.  MEXCJune 20, 2023

Dear MEXCers,To bring you a better trading experience, the latest upper and lower bound for MEXC Futures funding rate are as follows:*When the market is extremely volatile, the funding rate may still exceed the upper and lower bounds shown in this announcement. Please watch out for the official MEXC announcement and keep track of Funding Rate History.Trading PairUpper/Lower Bound%RemarksBTCUSDT±0.75USDT-MBTCUSD±0.75COIN-METHUSDT±0.75USDT-METHUSD±0.75COIN-MXRPUSDT±0.75USDT-MXRPUSD±0.75COIN-MSOLUSDT±0.75USDT-MUSTCUSDT±0.75USDT-MBCHUSDT±0.75USDT-MLTCUSDT±0.75USDT-MLUNCUSDT±0.75USDT-MDOGEUSDT±0.75USDT-MARBUSDT±0.75USDT-MBNBUSDT±0.75USDT-MMATICUSDT±0.75USDT-MOCEANUSDT±0.75USDT-MOPUSDT±0.75USDT-MXLMUSD±0.75COIN-MADAUSDT±0.75USDT-MADAUSD±0.75COIN-MSUSHIUSDT±0.75USDT-MAPTUSDT±0.75USDT-MDYDXUSDT±0.75USDT-MAVAXUSDT±0.75USDT-MSHIBUSDT±0.75USDT-MLINKUSDT±0.75USDT-MAPEUSDT±0.75USDT-MSUIUSDT±0.75USDT-MWAVESUSDT±0.75USDT-MMASKUSDT±0.75USDT-MUNIUSDT±0.75USDT-MATOMUSDT±0.75USDT-MATOMUSD±0.75COIN-MDOTUSDT±0.75USDT-MNEARUSDT±0.75USDT-MAXSUSDT±0.75USDT-MMXUSDT±0.75USDT-MRENUSDT±0.75USDT-METCUSDT±0.75USDT-MTRXUSDT±0.75USDT-MCHZUSDT±0.75USDT-MEOSUSDT±0.75USDT-MCRVUSDT±0.75USDT-MSFPUSDT±0.75USDT-MFITFIUSDT±0.75USDT-MUSDCUSDT±0.75USDT-MHTUSDT±0.75USDT-MBUSDUSDT±0.75USDT-M1INCHUSDT±2.5USDT-MCOMPUSDT±2.5USDT-MBTC2USDT±2.5USDT-MPEPEUSDT±2.5USDT-MMKRUSDT±2.5USDT-MSTXUSDT±2.5USDT-MAUDIOUSDT±2.5USDT-MINJUSDT±2.5USDT-MFTMUSDT±2.5USDT-MBELUSDT±2.5USDT-MKASUSDT±2.5USDT-M1000PEPE2USDT±2.5USDT-M1000SHIB2USDT±2.5USDT-MALGOUSDT±2.5USDT-MXLMUSDT±2.5USDT-MFTTUSDT±2.5USDT-MLDOUSDT±2.5USDT-MPOGAIUSDT±2.5USDT-MWOOUSDT±2.5USDT-MLUNANEWUSDT±2.5USDT-MLINAUSDT±2.5USDT-MSNXUSDT±2.5USDT-MRNDRUSDT±2.5USDT-MZRXUSDT±2.5USDT-M100000BABYDOGE2USDT±2.5USDT-M1000DOGE2USDT±2.5USDT-MFETUSDT±2.5USDT-MRAYUSDT±2.5USDT-MAAVEUSDT±2.5USDT-MCELOUSDT±2.5USDT-MSTORJUSDT±2.5USDT-MAGLDUSDT±2.5USDT-MGMTUSDT±2.5USDT-M1000BENUSDT±2.5USDT-MXVGUSDT±2.5USDT-MAGIXUSDT±2.5USDT-MLQTYUSDT±2.5USDT-MTOMOUSDT±2.5USDT-MSRMUSDT±2.5USDT-MCFXUSDT±2.5USDT-MMTLUSDT±2.5USDT-MKAVAUSDT±2.5USDT-MBLZUSDT±2.5USDT-MIDUSDT±2.5USDT-MGALAUSDT±2.5USDT-MWOJAKUSDT±2.5USDT-MSANDUSDT±2.5USDT-MEGLDUSDT±2.5USDT-MXECUSDT±2.5USDT-MMAGICUSDT±2.5USDT-MZILUSDT±2.5USDT-MGRTUSDT±2.5USDT-MMAVUSDT±2.5USDT-MPHBUSDT±2.5USDT-MAICODEUSDT±2.5USDT-MKNCUSDT±2.5USDT-MEDUUSDT±2.5USDT-MORDIUSDT±2.5USDT-MARPAUSDT±2.5USDT-MFILECOINUSDT±2.5USDT-MICPUSDT±2.5USDT-MCLIPSUSDT±2.5USDT-MMANAUSDT±2.5USDT-MBLURUSDT±2.5USDT-MIGUUSDT±2.5USDT-MHOOKUSDT±2.5USDT-MKDAUSDT±2.5USDT-M1000000OGGYUSDT±2.5USDT-M1000000SIMPSONUSDT±2.5USDT-MPENDLEUSDT±2.5USDT-MFLOWUSDT±2.5USDT-MBALUSDT±2.5USDT-MPEOPLEUSDT±2.5USDT-MOMGUSDT±2.5USDT-MBATUSDT±2.5USDT-MRSRUSDT±2.5USDT-MONEUSDT±2.5USDT-MCAKEUSDT±2.5USDT-MFLOKIUSDT±2.5USDT-MSXPUSDT±2.5USDT-MJASMYUSDT±2.5USDT-MDUSKUSDT±2.5USDT-MROSEUSDT±2.5USDT-MXMRUSDT±2.5USDT-MAKROUSDT±2.5USDT-MQNTUSDT±2.5USDT-MGFTUSDT±2.5USDT-MXENUSDT±2.5USDT-MMINAUSDT±2.5USDT-MNKNUSDT±2.5USDT-MVETUSDT±2.5USDT-MALPHAUSDT±2.5USDT-MACHUSDT±2.5USDT-MHBARUSDT±2.5USDT-MDASHUSDT±2.5USDT-MBONEUSDT±2.5USDT-MBOBUSDT±2.5USDT-MJOEUSDT±2.5USDT-MCEEKUSDT±2.5USDT-MBAKEUSDT±2.5USDT-MCETUSUSDT±2.5USDT-MPLANETUSDT±2.5USDT-MAREAUSDT±2.5USDT-MCOREUSDT±2.5USDT-MANKRUSDT±2.5USDT-MQTUMUSDT±2.5USDT-MCGPTUSDT±2.5USDT-MC98USDT±2.5USDT-MTHETAUSDT±2.5USDT-MANTUSDT±2.5USDT-MZECUSDT±2.5USDT-MFXSUSDT±2.5USDT-MICXUSDT±2.5USDT-MENSUSDT±2.5USDT-MRDNTUSDT±2.5USDT-MTURBOUSDT±2.5USDT-M100000AIDOGEUSDT±2.5USDT-M1000LADYSUSDT±2.5USDT-MONTUSDT±2.5USDT-MGMXUSDT±2.5USDT-MCOMBOUSDT±2.5USDT-MBSVUSDT±2.5USDT-MNEOUSDT±2.5USDT-MMDTUSDT±2.5USDT-M1000MONGUSDT±2.5USDT-MTRBUSDT±2.5USDT-MAPI3USDT±2.5USDT-MIOTAUSDT±2.5USDT-MVRAUSDT±2.5USDT-MFIDAUSDT±2.5USDT-MKEYUSDT±2.5USDT-M1000000SHIBAIUSDT±2.5USDT-MGTCUSDT±2.5USDT-MENJUSDT±2.5USDT-MHNTUSDT±2.5USDT-MIMXUSDT±2.5USDT-MNEXAUSDT±2.5USDT-MVMPXUSDT±2.5USDT-MCOTIUSDT±2.5USDT-MSTGUSDT±2.5USDT-MHFTUSDT±2.5USDT-MHIGHUSDT±2.5USDT-MAZEROUSDT±2.5USDT-M1000000FLOKICEOUSDT±2.5USDT-MSYNUSDT±2.5USDT-MYFIUSDT±2.5USDT-MREEFUSDT±2.5USDT-M1000YURIUSDT±2.5USDT-MCTSIUSDT±2.5USDT-MSUNUSDT±2.5USDT-MLRCUSDT±2.5USDT-MKSMUSDT±2.5USDT-MIOTXUSDT±2.5USDT-MARUSDT±2.5USDT-MFLMUSDT±2.5USDT-MALICEUSDT±2.5USDT-MKLAYUSDT±2.5USDT-MDODOUSDT±2.5USDT-MDCUSDT±2.5USDT-MCSPRUSDT±2.5USDT-MGALUSDT±2.5USDT-MZENUSDT±2.5USDT-MSTMXUSDT±2.5USDT-MXTZUSDT±2.5USDT-MSLPUSDT±2.5USDT-MTRUUSDT±2.5USDT-M100000BABYDOGEUSDT±2.5USDT-MRUNEUSDT±2.5USDT-MCELUSDT±2.5USDT-MSAMOUSDT±2.5USDT-MASTRUSDT±2.5USDT-MBANDUSDT±2.5USDT-MRACAUSDT±2.5USDT-MXEMUSDT±2.5USDT-MRADUSDT±2.5USDT-MUNFIUSDT±2.5USDT-MASTRAUSDT±2.5USDT-METHWUSDT±2.5USDT-MTWTUSDT±2.5USDT-MVELOUSDT±2.5USDT-MCELRUSDT±2.5USDT-MRLCUSDT±2.5USDT-MPERPUSDT±2.5USDT-MAMBUSDT±2.5USDT-MDIONEUSDT±2.5USDT-MYGGUSDT±2.5USDT-MFLRUSDT±2.5USDT-MCAPOUSDT±2.5USDT-MCHRUSDT±2.5USDT-MRVNUSDT±2.5USDT-MLPTUSDT±2.5USDT-MCROUSDT±2.5USDT-MFLUXUSDT±2.5USDT-MLOOKSUSDT±2.5USDT-MRIFUSDT±2.5USDT-MTUSDT±2.5USDT-MHOTUSDT±2.5USDT-MBNXNEWUSDT±2.5USDT-MOGUSDT±2.5USDT-M1000BONKUSDT±2.5USDT-MLITUSDT±2.5USDT-MGLMRUSDT±2.5USDT-MSPELLUSDT±2.5USDT-M1000CAWUSDT±2.5USDT-MLEVERUSDT±2.5USDT-MSCRTUSDT±2.5USDT-MRPLUSDT±2.5USDT-MTENETUSDT±2.5USDT-MSKLUSDT±2.5USDT-MXRDUSDT±2.5USDT-MDARUSDT±2.5USDT-MILVUSDT±2.5USDT-MOGNUSDT±2.5USDT-MALPINEUSDT±2.5USDT-MGNSUSDT±2.5USDT-MIOSTUSDT±2.5USDT-MCVXUSDT±2.5USDT-MTONUSDT±2.5USDT-MDENTUSDT±2.5USDT-MCREAMUSDT±2.5USDT-MIDEXUSDT±2.5USDT-MCTKUSDT±2.5USDT-MUMAUSDT±2.5USDT-MATAUSDT±2.5USDT-MTLMUSDT±2.5USDT-MXVSUSDT±2.5USDT-MSSVUSDT±2.5USDT-MCKBUSDT±2.5USDT-M1000BTTUSDT±2.5USDT-MXCHUSDT±2.5USDT-MPSGUSDT±2.5USDT-MPAXGUSDT±2.5USDT-MBICOUSDT±2.5USDT-MCHESSUSDT±2.5USDT-MYFIIUSDT±2.5USDT-MDEGOUSDT±2.5USDT-MCLVUSDT±2.5USDT-MLAZIOUSDT±2.5USDT-MBABYDOGEUSDT±2.5USDT-MNMRUSDT±2.5USDT-MVGXUSDT±2.5USDT-MBSWUSDT±2.5USDT-MRSS3USDT±2.5USDT-MBADGERUSDT±2.5USDT-MWINUSDT±2.5USDT-MLADYSUSDT±2.5USDT-MBOBAUSDT±2.5USDT-MLOKAUSDT±2.5USDT-MXCNUSDT±2.5USDT-MWEMIXUSDT±2.5USDT-MOKBUSDT±2.5USDT-MCAWUSDT±2.5USDT-MMONGUSDT±2.5USDT-MAIDOGEUSDT±2.5USDT-MMNTUSDT±2.5USDT-MThank you for your continued support! MEXC15 December 2022

Dear MEXCers,These operational guidelines are for law enforcement officials seeking MEXC's cooperation relating to its user's information and/or assets. Please note that these guidelines may change at any time and from time to time, in MEXC's absolute sole discretion.Before requesting for user information, you have to be approved an access to MEXC Law Enforcement Online Request System (the “LEORS”), each request for access is generally reviewed within 15-20 business days. It may take more than 20 business days for certain cases depending on the complexity and volume thereof.All requests and official documents must be submitted in English or accompanied by a certified English translation. MEXC does not process requests made in other languages.IMPORTANT: Requests to MEXC through this system may be made by governmental entities or juridial bodies authorized to obtain evidence in connection with official legal proceedings pursuant to applicable laws ONLY. By requesting access, you acknowledge and undertake that you are an official of a governmental or judicial body duly authorised to make the appropriate requests. MEXC reserves the right to refuse processing any unauthorized requests, and such unauthorized requests may lead to prosecution and referral to the appropriate enforcement agencies.Request for User InformationAuthorized law enforcement may send a request for user information through the LEORS following a request for access has been approved.A request for user information must comply with applicable laws. A warrant, court order, or its local equivalent, is required to compel the disclosure of user information.In certain cases, we may require more information to ensure that the release of information complies with our obligations relating to information security and data protection.IMPORTANT: Please note that unless specified in a formal legal request (such as a warrant or a court order), we may notify the relevant user of the request before disclosure of any personal data.Information PreservationWe will take steps to preserve user information in connection with official judicial investigations for 60 days upon our receipt of a formal legal request. If an extension for the preservation period is needed, you may submit formal preservation extension requests through LEORS System.Asset Preservation and Freezing Order ('Order')If a valid Order(s) is requested by an Authorised law enforcement agency or judicial body, we may take necessary actions to suspend and freeze user's account.We require that ALL Order(s) requests clearly specify the duration for which restrictions on the user's account should remain effective.We may suspend and freeze users' accounts for a maximum period of 30 days unless otherwise specified in the Order(s). If no explicit instructions are provided regarding the suspension period, we will proceed to lift all restrictions placed thereupon.Asset RecoveryWe will only comply with lawful decisions from a competent judicial body (ie. Court Order) regarding the return of user assets that is subject to proceedings. We do not recognise requests to return/recover assets made by law enforcement agencies alone.We will require official documents to verify the identity of the authorised official(s) handling the return of assets. Further instructions will be given prior to the return of assets.NotesAcceptance of law enforcement requests through LEORS is for convenience and does not waive any objections, including lack of jurisdiction or improper service.We will not review or respond to requests sent by non-law enforcement officials through LEORS.Complying with law enforcement request does not waive any rights and arguments MEXC has, including disputing competency of respective jurisdictions.MEXC may undertake independent review on the validity of any information and documents received from LEORS, and may assess, in MEXC's absolute sole discretion, whether compliance therewith contradicts with MEXC's obligations towards its users, under the User Agreement, Privacy Policy, respective Legal Documents, and the applicable laws.Any references to processing time herein are for informational use only and MEXC makes no guarantee that response will be given within this period of time.MEXCAugust 3, 2023

If you are unable to receive the SMS verification code on your mobile phone, it may be due to the reasons listed below. Please follow the corresponding instructions and try to obtain the verification code again. Reason 1: SMS services for mobile numbers cannot be provided as MEXC does not offer service in your country or region.Reason 2: If you have installed security software on your mobile phone, it is possible the software has intercepted and blocked the SMS. Solution: Open your mobile security software and temporarily disable blocking, then try to obtain the verification code again. Reason 3: Problems with your mobile service provider, i.e. SMS gateway congestion or other abnormalities. Solution: When your mobile provider's SMS gateway is congested or experiencing abnormalities, it can cause delays or loss of sent messages. Contact your mobile service provider to verify the situation or try again later to obtain the verification code. Reason 4: Too many SMS verification codes were requested too quickly. Solution: Clicking the button to send the SMS verification code too many times in rapid succession may affect your ability to receive the verification code. Please wait for a while and try again later. Reason 5: Poor or no signal at your current location. Solution: If you are unable to receive SMS or experiencing delays in receiving SMS, it is likely due to poor or no signal. Try again in a location with better signal strength. Other issues: Disconnected mobile service due to lack of payment, full phone storage, SMS verification being marked as spam, and other situations can also prevent you from receiving SMS verification codes. Note:If you are still unable to receive SMS verification codes after trying the above solutions, it's possible that your have blacklisted the SMS sender. In this case, contact online customer service for assistance.

1. Web Go to the official MEXC website, scroll to the bottom of the homepage, and click MEXC Verify under About to enter the verification page.  Select the social media channel you wish to verify and enter the corresponding account ID in the input box. Then click the 🔍Search button.  If the search confirms that the account is an official social media account, a green "Verified Official Source" pop-up will appear. For example, searching the X account @MEXC_TR will display the result shown in the image below.  If the search confirms that the account is not an official social media account, a red "Unverified Source” pop-up will appear. For example, searching the X account @MEXC_Fans will display the result shown in the image below. In this case, you should be careful not to click on any links published by the account to avoid potential asset losses.  2. App 1) Open the MEXC App and tap the More shortcut button. 2) Select Services → MEXC Verify. 3) Select the social media channel you wish to verify and enter the corresponding account ID in the input box. Then tap the Search button. 4) If the search confirms that the account is an official social media account, a green "Verified Official Source" pop-up will appear. For example, searching the X account @MEXC_TR will display the result shown in the image below. 5) If the search confirms that the account is not an official social media account, a red "Unverified Source" pop-up will appear. For example, searching the X account @MEXC_Fans will display the result shown in the image below. In this case, you should be careful not to click on any links published by the account to avoid potential asset losses.  3. Note The official verification method provided by MEXC can accurately confirm whether the account ID you enter belongs to an official account. However, please be aware that some phishing scammers may copy the correct official account ID and place it in the profile description of a fake account. Therefore, when verifying whether a social media account is official, you must make sure that you are copying the actual account ID. For example, consider a Telegram account. As shown in the image below, this is an official MEXC account, and its ID (username) is @Yui_MEXC. We recommend that users always use the copy button to copy the account ID directly instead of typing it manually, in order to avoid phishing accounts.  

I. What is a phishing attack?Phishing-attack refers that hackers defrauding usernames, passwords, ID, capital and other sensitive personal information by claiming that they are staff from MEXC, operation department or customer-service division to gain trust from users. II. How do Hackers Steal Users' Information