Shopify (SHOP) Stock: Record Holiday Sales Overshadow Cyber Monday Outage

TLDR

• Shopify experienced a Cyber Monday outage that temporarily affected merchant admin interfaces and point-of-sale systems before being resolved by evening
• The company reported record Black Friday-Cyber Monday sales of $14.6 billion, up 27% from the previous year
• Peak transaction volume hit $5.1 million per minute on Black Friday across the platform
• The outage prevented some merchants from monitoring sales and managing inventory during critical shopping hours
• Shopify stock jumped 5.5% following the strong holiday sales announcement despite the technical issues

Shopify reported record-breaking Black Friday-Cyber Monday weekend sales even as technical problems disrupted merchant operations during one of retail’s biggest days.

The e-commerce platform processed $14.6 billion in sales over the holiday shopping period. This marked a 27% increase from the prior year.

More than 81 million customers worldwide purchased from Shopify-powered stores during the weekend. Transaction volume peaked at $5.1 million per minute on Black Friday.

Shopify Inc., SHOP

The strong performance came despite a Cyber Monday outage that affected merchant-facing tools. The company acknowledged on X that selected stores experienced issues with their systems.

Point-of-sale systems and administration interfaces became temporarily unavailable for some merchants. A Shopify spokesman stated that customers could still browse and make purchases without interruption.

Technical Problems Hit During Peak Shopping

About 4,000 users reported website problems at 11 a.m. Eastern time on Cyber Monday. The number dropped to a few hundred by early afternoon, according to Downdetector.

Myriam Belzile-Maguire of Montreal-based Maguire Shoes said the outage lasted from 9 a.m. to 2:30 p.m. for her business. Customers could submit orders, but the company couldn’t monitor sales or track inventory during that window.

Adobe projected consumers would spend $14.2 billion online Monday. That represented a 6.3% increase over the previous year.

Online sales now account for 16.1% of total retail sales in 2024. This is up from 15.3% in 2023, according to the U.S. Commerce Department.

Stock Rebounds After Initial Decline

Shopify shares dropped 3.9% when news of the outage first broke. The stock then jumped 5.5% the following day after the company released its holiday sales figures.

The market initially worried that Black Friday growth lagged elevated investor expectations. While the 25% year-over-year sales growth was strong, some analysts expected higher numbers for the full quarter.

Shopify stock is up 47.2% since the beginning of the year. At $158.26 per share, the stock trades 11.6% below its 52-week high of $179.01 from October 2025.

Foot traffic to physical stores fell 2.1% on Black Friday compared to the same day a year ago, according to Sensormatic Solutions. Meanwhile, online spending reached $11.8 billion the day after Thanksgiving, representing a 9.1% increase over 2024.

The company said by evening on Cyber Monday that all systems had been restored. Merchants regained access to their administration tools and point-of-sale systems.

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