MEXC Restricted Deposit Return Application
1. What is a restricted deposit return application?
If you are unable to complete KYC verification on MEXC for special reasons, the funds you deposited may be placed under a restricted status and temporarily cannot be credited to your account.
In most cases, once KYC verification is completed, the funds can be credited normally. However, if you are genuinely unable to complete KYC verification, MEXC provides the restricted deposit return application feature to help return the restricted funds to the original address.
2. How to apply for a restricted deposit return?
1. Open the MEXC official website and log in to your account.
2. Click Wallets at the top of the page and select Funding History.
3. Under Deposit, find the deposit record with the status Restricted and click on it.
4. Click Unable to Verify?
5. Complete and submit the return application form according to the on-screen instructions.
3. Required documents for the return application
When submitting a restricted deposit return application, you need to prepare the following documents:
3.1 Identity Documents
You need to provide a valid government-issued identity document. Accepted document types include a passport, ID card, or driver's license. Please make sure the validity period is clearly visible on the document. Supported file formats are jpg, png, bmp, jpeg, and gif, and the file size must not exceed 15 MB.
3.2 Video Proof and Refund Application Documents
1. Prepare your valid and authentic identity document.
2. Prepare a sheet of white paper and print or handwrite the refund application content on it. You may download the official MEXC template for use.
3. Turn on the video recording function on your phone or camera device and record a short video. During the recording, hold your identity document in one hand and the refund application paper in the other hand. Make sure your full face is visible and unobstructed.
4. Please make sure the recording date of the video matches the date shown on the refund application document.
5. Supported video file formats are mp4, mov, and avi, and the file size must not exceed 50 MB. Supported file formats for the refund application document are jpg, png, bmp, jpeg, gif, and pdf, and the file size must not exceed 15 MB.
4. Why do I need to submit identity information?
Identity documents are required to protect your funds and account security. Only after verifying your identity can we assist with returning the assets to your account. Please rest assured that the identity documents submitted through the restricted deposit return application are used only for this application review and do not count as completing account KYC verification.
After you submit the application, the review is expected to be completed within 1 to 2 business days. From application submission to the completion of the asset return, the full process usually takes around 7 days. Please wait patiently.
4.1 Is my identity information safe?
Protecting user information is MEXC's top priority. In accordance with applicable laws and regulations, we may retain part of your information, but it will be handled strictly in line with privacy protection standards. For more details, please refer to User Agreement and Privacy Policy in the MEXC User Agreement on the official website.
5. Notes on returns
Before submitting a restricted deposit return application, please read the following important information carefully:
Return amount: Each return will include the total amount of all restricted funds under the same token and network at the time the form is submitted. The system will process all eligible restricted funds together.
Handling fees: If your return amount is lower than the required handling fee, the system will not be able to process the return. Please make sure your restricted funds are sufficient to cover the fee.
Return address: Please make sure the address you provide is legal and valid. MEXC reserves the right to reject return requests to suspicious addresses in order to protect asset security.
Crowdfunding and ICO addresses: Do not return funds directly to crowdfunding or ICO addresses. MEXC will not handle any matters related to future token distribution.
Special notice for Korean platforms: Due to newly introduced compliance rules on Korean platforms, MEXC is actively working on the relevant integration. Until this process is completed, please do not return funds to Korean platforms such as Upbit or Coinone, otherwise your assets may be lost.
If you have any questions about the restricted deposit return application, or if you encounter any issues during the process, please contact MEXC Customer Service for further assistance.
6. Important reminder
Before submitting the refund application, please ensure all materials are complete and clear. Incomplete or non-compliant materials may lead to review failure and delay your refund. If you have any questions, please contact MEXC Customer Service before submitting your application.