BSP shortens onsite work hours

THE Bangko Sentral ng Pilipinas (BSP) has adjusted the onsite operating hours for select offices in support of the government’s push to reduce energy consumption.

“Critical BSP offices will continue onsite public services from Monday to Friday, while non-frontline offices will adopt work-from-home arrangements on Mondays and Fridays,” the central bank said in a statement on Thursday.

BSP Manila will process check-clearing transactions from 9 a.m. to 2 p.m., Monday to Friday.

Onsite transactions involving BSP-acquired real properties and receipt of physical mail and documents from the public will continue at the BSP Hub in Manila from 8 a.m. to 5 p.m., Monday to Friday.

Tellering services, or payments to the BSP, cash exchange, redemption of mutilated and doubtful currency, check payments and encashments, and disbursement of cash to the general public, will be available at BSP Manila, Security Plant Complex in Quezon City, and BSP regional offices and branches nationwide from 9 a.m. to 2 p.m., Monday to Thursday.

The BSP Online Buddy chatbot, accessible via the BSP website, BSP Facebook Messenger, and BSP mobile app, will continue to receive financial consumer complaints, 24/7. Complaints may also be sent to consumeraffairs@bsp.gov.ph.

BSP-supervised financial institutions and nonbank financial institutions (such as pawnshops, nonstock savings and loan associations, money changers, and remittance agents) will be able to continue submitting documents electronically via fssmail@bsp.gov.ph.

The BSP Store will service purchases of commemorative coins and other merchandise through https://bspstore.bsp.gov.ph/ — Aaron Michael C. Sy