Self-Service Guide For Risk Control Removal Information Submission
To enhance the user experience for MEXCers, MEXC has introduced the "Submit Risk Control Removal Information" feature. If your MEXC account shows a risk control status, you can use the "Submit Risk Control Removal Information" feature to upload relevant information yourself to allow for faster risk control removal.
1. Under Which Circumstances Can I Self-Submit Risk Control Information
1. When using your account, you are notified that you are under risk control.
2. Your account functionality is restricted.
2. How To Fill in the Removal Application
1. Log in to your MEXC account and enter the [Help Center] page.
2. Click on [Submit Risk Control Removal Information] to enter the application page.
3. Click [Apply] to enter the information submission page.
4. Follow the on-screen instructions to complete the information filling and document uploading.
5. Click [Submit Record] to check the current progress of your submitted information or view the results of past applications.
a. If your application is approved, MEXC will provide relevant explanations in the application status and notify you via email.
b. If your application is not approved, MEXC will provide relevant explanations in the application status and notify you via email. You can resubmit the information by using the email link or through the Help Center.
6. If the application is not approved, please read the reasons for the rejection carefully and resubmit the information.
Note:
1. After submitting your information, your application will be reviewed within 1-3 business days, and you will receive an email notification informing you of the result. Please check your email after submission. Additionally, you can also view the application result through the submission records.
2. In special circumstances, your risk control status may change. Please check your account's risk control status. If you have any questions, feel free to contact MEXC's online customer service at any time.
MEXC
1 November 2023