Item by Item Integrates Role-Based Video Training into Microsoft Dynamics 365 Copilot

Item by Item announced the release of a new capability that embeds contextual, role-based video training directly into Microsoft Dynamics 365 Finance and Operations through Copilot, bringing structured learning into the flow of daily work. With this integration, when users ask a question in the sidecar Copilot within D365 FO, they continue to receive responses sourced from Microsoft Learn. Copilot now also displays relevant IBI video content within the experience, providing immediate access to short, practical demonstrations that show exactly how to execute processes inside D365.

For organizations with Single Sign-On enabled, the experience is seamless. Users can move from question to answer to guided video instruction without leaving their D365 environment. This integration represents a significant development in enterprise software training, as it combines authoritative documentation with practical application. By combining Microsoft documentation with IBI’s structured, role-based video training, organizations can strengthen adoption, reduce support tickets, improve onboarding speed, and increase overall return on their D365 investment.

‘This is a major step forward in embedding learning into daily work,’ said Elif Item, CEO of Item by Item. ‘Copilot delivers trusted answers from Microsoft Learn, and IBI reinforces those answers with practical, role-based demonstrations inside D365. Together, they create a more complete and impactful learning experience at the moment of need.’ The platform includes over 1,300 micro-courses, 90+ learning paths, and 220+ assessments across Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and Change Management.

Organizations not yet using IBI can subscribe to the platform and enable it as a Copilot knowledge source, bringing structured, role-based video training directly into the system where users work. The integration provides a scalable approach to onboarding, cross-training, and long-term adoption. Item by Item offers the largest user-focused online training platform for Microsoft Dynamics 365, with thousands of users across industries having trained on the platform to gain practical, role-based knowledge. More information about the company and its training solutions is available at https://www.itembyitem.co.

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