Hospitality Revenue Growth and Modernization Undermined by Data Governance Gaps, New Findings from Info-Tech Research Group
Despite continued investment in new digital platforms, unclear data standards and fragmented ownership are slowing modernization efforts across the hospitality industry. New insights from Info-Tech Research Group show how defining data requirements and conducting structured discovery can help organizations standardize critical information and accelerate transformation.
ARLINGTON, Va., Feb. 17, 2026 /PRNewswire/ – Organizations in the hospitality sector are investing in digital platforms to improve guest engagement and streamline operations. However, many are discovering that inconsistent and poorly defined data is slowing progress. A newly released resource from Info-Tech Research Group shows that siloed systems, conflicting data definitions, and unclear ownership of critical information continue to limit the effectiveness of transformation efforts. To address these challenges, the global IT research and advisory firm has published its blueprint, Define Hospitality Data Requirements to Accelerate Transformation, which provides a structured framework to standardize and govern critical data and better support enterprise transformation.
The firm’s blueprint shows that transformation initiatives such as revenue optimization, loyalty programs, operational automation, and AI-driven personalization depend on accurate and well-governed data. Without clear alignment on data definitions and ownership across the organization, hospitality leaders may face inconsistent reporting, limited insight into performance, and reduced impact from modernization efforts.
“Hospitality organizations collect vast amounts of guest and operational data, but too often that data lacks clear ownership and consistent standards,” says Elizabeth Silva Smulski, research lead at Info-Tech Research Group. “Leaders need to define what data is required to achieve strategic goals before investing in new platforms. When data initiatives are aligned to business outcomes, modernization efforts accelerate, and revenue opportunities become measurable.”
Info-Tech’s Two Foundational Steps to Strengthening Hospitality Data Practices
In the Define Hospitality Data Requirements to Accelerate Transformation blueprint, Info-Tech outlines a structured framework designed to clarify what data is needed to support strategic goals and assess how effectively current capabilities meet those needs. The blueprint centers on two foundational actions:
- Define Data Requirements
Hospitality leaders should begin by clarifying and prioritizing strategic goals, mapping them to business drivers and capabilities, and defining the specific data required to achieve those objectives. By establishing clear data goals and outlining the ideal future state, leadership teams can ensure that data initiatives directly support measurable business outcomes. - Conduct Data Discovery
Once requirements are defined, hospitality and IT teams should assess the current maturity of data capabilities, map data flows across systems, and identify challenges that prevent alignment with strategic goals. This discovery process highlights gaps between the current environment and the desired state, enabling targeted improvements that address fragmented systems, siloed information, and legacy constraints.
When data requirements are clearly defined and current capabilities are assessed, modernization shifts from reactive implementation to strategic execution. By applying Info-Tech’s structured framework, hospitality leaders can align data, technology, and business priorities to drive measurable and sustainable impact.
For exclusive and timely commentary from Info-Tech’s experts, including Elizabeth Silva Smulski, and access to the complete Define Hospitality Data Requirements to Accelerate Transformation blueprint, please contact pr@infotech.com.
About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading and fastest-growing research and advisory firms, serving over 30,000 IT, HR, and marketing professionals around the globe. As a trusted product and service leader, the company delivers unbiased, highly relevant research and industry-leading advisory support to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide everything they need, from actionable tools to expert guidance, ensuring they deliver measurable results for their organizations.
To learn more about Info-Tech’s HR research and advisory services, visit McLean & Company, and for data-driven software buying insights and vendor evaluations, visit the firm’s SoftwareReviews platform.
Media professionals can register for unrestricted access to research across IT, HR, and software, and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.
For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.
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SOURCE Info-Tech Research Group
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