AKUVO Advances Intelligent Collections with Two New AI Capabilities

WHY THIS MATTERS:
Collections is one of the most operationally complex and compliance-sensitive functions in financial services. By embedding AI directly into both the collector workspace and the consumer self-service journey, AKUVO is targeting two persistent challenges: efficiency for staff and friction for borrowers. The Collector Assistant delivers real-time, policy-aligned recommendations based on account data and institutional guidelines, helping reduce inconsistency and decision fatigue across teams.

At the same time, the chat-based Virtual Collector reflects a shift toward guided digital resolution. Instead of static payment portals or scripted IVR flows, borrowers can interact conversationally to make payments, set promises or explore solutions within guardrails defined by institutional policy. This approach aligns with the broader move toward responsible AI — where automation enhances compliance and transparency rather than replacing oversight.

AKUVO, a leading provider of cloud-native, AI-driven collections technology,  today announced the release of two AI-powered features within the AKUVO Platform — Collector  Assistant and a new chat-based Virtual Collector. These capabilities represent the first phase of a  broader strategy to embed AI across every stage of the collections lifecycle. 

The Collector Assistant uses data associated with the person including account information,  behavior, and activity history, along with the financial institution’s policy documents to provide  insights and recommendations in real-time to the collector within the Platform workspace. The  collections team can converse directly with the Collector Assistant to ask any questions about the  consumer and their accounts — elevating efficiency, improving decision quality and driving  consistency across the organization. 

The chat-based Virtual Collector interacts with consumers directly within the Platform’s digital  self-service experience. It can take payments, promises or delinquency reasons from the account  holder, while also offering policy-driven guidance on additional solutions for the borrower. Embedded within the collections strategy, Virtual Collector enables consumers to take meaningful  action and resolve their accounts through intelligent, guided self-service rather than static menus  or scripted interactions. 

“This represents a significant step forward in delivering responsible, applied AI that solves real  problems for our customers,” said Mark Price, AKUVO’s Chief Technology & Product Officer. “Our  focus is on driving measurable efficiency for both collectors and account holders, enabling  collectors to work smarter inside the workspace while empowering consumers to resolve their  accounts faster through intuitive, self-service conversations. By embedding institutional policy  directly into the AI, we make consistency native to the intelligence itself — laying the foundation for  a new standard of AI in collections.” 

These two capabilities are the first of several AI-driven features planned. Additional items, designed to assist collectors, management teams, financial analysts and consumers, will be  announced throughout 2026. 

FF NEWS TAKE:
AI in collections is moving beyond predictive scoring into workflow orchestration. Embedding institutional policy into the intelligence layer is key — particularly in a regulatory environment where fairness, explainability and consistency matter as much as speed.

If these tools deliver measurable efficiency gains while improving borrower experience, they could help redefine collections from a reactive process to a digitally optimised, data-driven lifecycle. The next test will be scale — and how well these AI agents perform under real-world regulatory scrutiny.

The post AKUVO Advances Intelligent Collections with Two New AI Capabilities appeared first on FF News | Fintech Finance.