How Can Riyadh Metro’s Expansion Fix Your CX Team’s Journey Fragmentation? Imagine you’re a CX leader in Riyadh, staring at siloed data from apps, ticketing, and
2026/01/28
Why Network Security Microsegmentation Is Now a CX Strategy, Not Just an IT Control Ever had a customer drop off mid-journey because “the system is down,” only
In the rapidly shifting landscape of modern retail, the line between digital and in-store experiences is becoming increasingly blurred. Today’s consumers expect
In an era where travelers expect seamless, intelligent, and personalized experiences, the hospitality industry stands on the brink of a profound transformation.
How Digitalization Is Redefining Fashion CX—and Why Apparel Leaders Can’t Afford to Wait Ever wondered why two apparel exporters facing the same tariffs end up
Why Do Cybage Global Leadership Appointment Suddenly Matter to CX Leaders? Because leadership choices often predict how customer experience will actually scale.
2026/01/27
Agentic AI in CX 2026: From Hype to Real Results Imagine a customer tweets about a delayed delivery. Within minutes, an AI agent verifies their identity, cross-
What a $227 Million Chemical Tanker Deal Teaches CX Leaders About Trust, Transformation, and Global Readiness Ever watched a global client hesitate at the final
2026/01/26
When Battery Patents Hit the Customer Journey: What the Tulip–Sunwoda–KTC Case Means for CX Leaders Imagine this scenario. Your CX dashboard looks healthy.NPS is
What happens when a brand stops optimizing clicks—and starts designing joy? Picture this: A child scrolling endlessly on a phone. An exhausted parent buying books
2026/01/25
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