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KYC認証が失敗する理由

<div data-page-id="P8cVdhkwCoriU2xlOk1ufWycsZf" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-PygtdQcOGogMN1xYpnvuJNVEsgF"><span style="font-size: 16px;">MEXCプラットフォームで本人確認（KYC）を完了する際、一部のユーザーは認証に失敗する場合があります。この記事は、認証結果の確認方法、失敗理由の特定、および再認証のスムーズな完了方法を理解するのに役立ちます。</span></div><div class="ace-line ace-line old-record-id-Mj3KdAXAToAYLhxRET9uK28mshe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SQbfdmWEjo0h88x70Z5uo1lesKc"><strong>1. KYC認証結果の確認方法</strong></h2><div class="ace-line ace-line old-record-id-UYJ5d5WnrohzSIxrcQpuPFC1sqb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S4lAdEmOqoto8WxVdsoucJqYswD"><span style="font-size: 16px;">KYC認証を提出すると、MEXCは認証結果をメールで送信します。以下の2つの方法のいずれかで審査ステータスを確認できます：</span></div><div class="ace-line ace-line old-record-id-Cg8KdPIIZoUunixWep9uDFVPsad"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RHCbdhSxfoVjZ8xOLYmuOPZvsEc"><span style="font-size: 16px;"><strong>方法</strong><strong>1：メール通知を確認する</strong></span></div><div class="ace-line ace-line old-record-id-IX4bdjZp7oIrgHxxNcEu99WIsvh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XTZCdnIHFoTgufxPm52uzofAsJd"><span style="font-size: 16px;">MEXCアカウントの新規登録に使用したメールアドレスにログインし、MEXCからの認証結果メールを探してください。メールには、審査が承認されなかった具体的な理由が説明されています。</span></div><div class="ace-line ace-line old-record-id-EMoado9Byo8SylxNzDsuaH2rsKh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ef3ec7da-e212-4223-b84d-354692d17aa2","height":1360,"width":1298,"currHeight":1360,"currWidth":1298,"natrualHeight":1360,"natrualWidth":1298,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFnvObpYAVo608lx8LHUun8qlsQh%2F%3Fpreview_type%3D16","file_token":"FnvObpYAVo608lx8LHUun8qlsQh","image_type":"image/png","size":344632,"comments":[]}]}" class="image-uploaded gallery old-record-id-ZtvpddPIbo4uPMxzstXueXuWsTg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121147646KhVkwc8zd7jsuc.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGbnZPYnBZQVZvNjA4bHg4TEhVdW44cWxzUWgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWnR2cGRkUElibzR1UE14enN0WHVlWHVXc1RnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GbnZPYnBZQVZvNjA4bHg4TEhVdW44cWxzUWgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FnvObpYAVo608lx8LHUun8qlsQh/?mount_node_token=ZtvpddPIbo4uPMxzstXueXuWsTg&mount_point=docx_image" data-width="1298" data-height="1360" data-lark-image-uri="drivetoken://FnvObpYAVo608lx8LHUun8qlsQh" data-lark-image-width="1298" data-lark-image-height="1360" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 500px;"></div><div class="ace-line ace-line old-record-id-KpLFdKx95o1Es9xhSCbu79tasSb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FNBndjs1DoefMyx9xqPu144isJS"><span style="font-size: 16px;"><strong>方法</strong><strong>2：プラットフォームの認証ページを確認する</strong></span></div><div class="ace-line ace-line old-record-id-M61TdmvkHopmhQxoAlvuPTwmsSe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q8tndN70GobTDox1PmMuccSzs2f"><span style="font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/">MEXC</a>プラットフォームに直接ログインし、<a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/user/id-auth">本人確認ページ</a>にアクセスして、現在のKYC認証ステータスと失敗理由を確認してください。</span></div><div class="ace-line ace-line old-record-id-U6TGdfwefo27xKxbDAXumsROsbb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8f569fd0-b080-4987-88bf-ab0570bc6e30","height":1092,"width":2932,"currHeight":1092,"currWidth":2932,"natrualHeight":1092,"natrualWidth":2932,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBSgvbtWg5oBCuNxpOMjuYYk7sne%2F%3Fpreview_type%3D16","file_token":"BSgvbtWg5oBCuNxpOMjuYYk7sne","image_type":"image/png","size":669945,"comments":[]}]}" class="image-uploaded gallery old-record-id-K5jPdLQcMo4bd8xpfOHuWPo0sdd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121147948udhJF8wdc31iEQ.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCU2d2YnRXZzVvQkN1TnhwT01qdVlZazdzbmUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSzVqUGRMUWNNbzRiZDh4cGZPSHVXUG8wc2RkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CU2d2YnRXZzVvQkN1TnhwT01qdVlZazdzbmUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BSgvbtWg5oBCuNxpOMjuYYk7sne/?mount_node_token=K5jPdLQcMo4bd8xpfOHuWPo0sdd&mount_point=docx_image" data-width="2932" data-height="1092" data-lark-image-uri="drivetoken://BSgvbtWg5oBCuNxpOMjuYYk7sne" data-lark-image-width="2932" data-lark-image-height="1092" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-QLhadCFeyoNg4NxGZ31uXZNfs8g"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-F57idrcWfotnOzxReLOuMbFfsuf"><strong>2. KYC認証失敗の一般的な理由</strong></h2><div class="ace-line ace-line old-record-id-QG8Pdg2hiobduCxQ1PIuk5Gusgf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AkIkdqEImoFpz7x08yzuX3rssac"><span style="font-size: 16px;">KYC認証は通常、以下の理由で失敗します：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-L5XFdeYMRoSPRXxrSPiuEzausSg" data-list="bullet"><div><span style="font-size: 16px;">書類の写真がぼやけている、または情報を認識できない</span></div></li><li class="ace-line ace-line old-record-id-HqVzdAQ6YofcKXxtew4uOOkIsQg" data-list="bullet"><div><span style="font-size: 16px;">書類情報が不完全、例えば氏名や書類番号が隠れている</span></div></li><li class="ace-line ace-line old-record-id-WfQAdF7CxoCsCIxrez6uIdxWs2f" data-list="bullet"><div><span style="font-size: 16px;">書類の有効期限が切れている、または無効になっている</span></div></li><li class="ace-line ace-line old-record-id-DXSwd7l9woMtQfxPNigufvXAsXd" data-list="bullet"><div><span style="font-size: 16px;">この書類にリンクされているアカウント数が上限に達している</span></div></li><li class="ace-line ace-line old-record-id-EudrdSGyDoVHI3xqY2Uuwkd1smb" data-list="bullet"><div><span style="font-size: 16px;">原本書類の写真ではなく、スクリーンショットやコピーがアップロードされている</span></div></li><li class="ace-line ace-line old-record-id-QIrsdjoIooymdyx6oUhuWKAVsrr" data-list="bullet"><div><span style="font-size: 16px;">初級認証と上級認証で提出された情報が一致していない</span></div></li></ul><div class="ace-line ace-line old-record-id-BY3MdyuJ0oJGEpxOVN9uMU2IsFb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FEkCdRlaGodrU6xCn3ZuAx8NsHe"><span style="font-size: 16px;">失敗理由の詳細な分析と対応する解決策については、<a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/support/article/common-questions-about-kyc-verification-17827791529664">KYC認証に関するよくある質問</a>をご参照ください。</span></div><div class="ace-line ace-line old-record-id-WNlEdLoWfohNswxCJ7AuFrthsXS"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GWvEdVd8KoWG6vxN7kIufyAGsIe"><strong>3. KYC認証を再提出する方法</strong></h2><div class="ace-line ace-line old-record-id-OWuvdS1Lvo0bk8xXWQRuofrSsyg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-F9o0dmTRYojiPaxLmCIuMmk2sNb"><span style="font-size: 16px;">認証を再度提出する前に、失敗理由を注意深く確認し、準拠した書類を準備してください。同時に、端末のカメラが正常に動作していることを確認し、明るい環境で写真を撮影してください。</span></div><div class="ace-line ace-line old-record-id-ThmPd6d31oUIDTxAM0Kui8vMsxb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LWNzdCA6toOehvxiR4Kusyrpshc"><strong style="font-size: 16px;">ウェブでの手順：</strong></div><div class="ace-line ace-line old-record-id-Ax9BdYalCoAK2uxcbURuS96UsFe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-A5ejdW2NZo49ZJxWS7zu1dXCs2X"><span style="font-size: 16px;">公式ウェブサイトページの<strong>人型</strong>アイコンをクリック → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/user/id-auth">本人確認</a></strong>を選択 → 画面の指示に従って認証プロセスを完了します。</span></div><div class="ace-line ace-line old-record-id-XymNdLJIZo5fNgxDZrDu8EQUsdb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JTr2dLSPYoVllUx54cNuKkg7svc"><span style="font-size: 16px;"> *BTN-<strong>KYC認証へ移動</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/user/id-auth">https://www.mexc.com/ja-JP/user/id-auth</a>*</span></div><div class="ace-line ace-line old-record-id-DMCAdvBrioCJHUxp4G7uEW5esNh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e3ec4d04-c132-4565-91d9-c2998ceea246","height":1422,"width":2938,"currHeight":1422,"currWidth":2938,"natrualHeight":1422,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKU5vbwH87o038xxpqCsu1JLzsUg%2F%3Fpreview_type%3D16","file_token":"KU5vbwH87o038xxpqCsu1JLzsUg","image_type":"image/png","size":749494,"comments":[]}]}" class="image-uploaded gallery old-record-id-ROSBd6BjNoMjwgxdtlPuGQrIsRf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121148001kIWX0bEXNDhqlU.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLVTV2YndIODdvMDM4eHhwcUNzdTFKTHpzVWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUk9TQmQ2QmpOb01qd2d4ZHRsUHVHUXJJc1JmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LVTV2YndIODdvMDM4eHhwcUNzdTFKTHpzVWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KU5vbwH87o038xxpqCsu1JLzsUg/?mount_node_token=ROSBd6BjNoMjwgxdtlPuGQrIsRf&mount_point=docx_image" data-width="2938" data-height="1422" data-lark-image-uri="drivetoken://KU5vbwH87o038xxpqCsu1JLzsUg" data-lark-image-width="2938" data-lark-image-height="1422" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-RZ13dI67boftfLxKFwWuGENNsed"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IYXGdGx9jopYfDxxZI2uv3TlsAg"><strong style="font-size: 16px;">アプリでの手順：</strong></div><div class="ace-line ace-line old-record-id-BQ6SdEaJKo9vuOx44MGuGY2msX7"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JaFddTu95opmWmxU6E6uj0zPs7b"><span style="font-size: 16px;">ホームページで<strong>プロフィール</strong>をタップ → <strong>KYC認証を完了</strong>を選択 → <strong>認証</strong>または<strong>再認証</strong>をタップ → 画面の指示に従って認証プロセスを完了します。</span></div><div class="ace-line ace-line old-record-id-Vti0d3upboUvwQxazhku0NljsRr"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"75461960-1f32-48d2-8371-eca46a85f5e1","height":665,"width":1280,"currHeight":665,"currWidth":1280,"natrualHeight":665,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTQJrbw9GroOmgnxQELVu3kDDsUd%2F%3Fpreview_type%3D16","file_token":"TQJrbw9GroOmgnxQELVu3kDDsUd","image_type":"image/png","size":362224,"comments":[]}]}" class="image-uploaded gallery old-record-id-LrNldDaqAoqE68xYDEbuCqOUsUh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121148357sTbjwM8disRpPs.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUUUpyYnc5R3JvT21nbnhRRUxWdTNrRERzVWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTHJObGREYXFBb3FFNjh4WURFYnVDcU9Vc1VoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UUUpyYnc5R3JvT21nbnhRRUxWdTNrRERzVWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TQJrbw9GroOmgnxQELVu3kDDsUd/?mount_node_token=LrNldDaqAoqE68xYDEbuCqOUsUh&mount_point=docx_image" data-width="1280" data-height="665" data-lark-image-uri="drivetoken://TQJrbw9GroOmgnxQELVu3kDDsUd" data-lark-image-width="1280" data-lark-image-height="665" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-N9DwddoEMov7EpxywiEuS12Sslb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XV5LdTtt3o6JT1xCSx8uz5NHsNd"><strong>4. サポートが必要ですか？カスタマーサポートにお問い合わせください</strong></h2><div class="ace-line ace-line old-record-id-UDKBd2kNkoiDKvxSfQtuIxN1sAe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DbbvdESyCoEdGnxk0b2uCMICsIb"><span style="font-size: 16px;">上記の方法を試してもKYC認証を完了できない場合は、MEXCオンラインカスタマーサポートに連絡するか、<a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/support/requests">お問い合わせチケットの提出</a>をお勧めします。サポートチームが個別に対応し、認証中に発生した問題を解決します。</span></div><div class="ace-line ace-line old-record-id-LLv2d5LgHostVIxQDZNunmaqskA"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FBsLdyTbuoaHvFxs6exuh1x0s9b"><span style="font-size: 16px;">おすすめの記事：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-RGiydfBxOows7ixkRoQu8r0IsCe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/support/article/why-is-kyc-verification-necessary-17827791519717" style="font-size: 16px;">KYC認証が必要な理由について</a></div></li><li class="ace-line ace-line old-record-id-HWX0d6b3JoxW1cxZJQdufWYjsXb" data-list="bullet"><div><a href="https://www.mexc.com/ja-JP/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">初級KYC認証を完了する方法</a></div></li><li class="ace-line ace-line old-record-id-DJijdMbjJomb6JxHiXeuZBqKsKd" data-list="bullet"><div><a href="https://www.mexc.com/ja-JP/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">上級KYC認証を完了する方法</a></div></li><li class="ace-line ace-line old-record-id-ZO8ZdWTBdo34UtxOc2iuPGPmsVc" data-list="bullet"><div><a href="https://www.mexc.com/ja-JP/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">KYC認証に関するよくある質問</a></div></li><li class="ace-line ace-line old-record-id-SeOedms7Zo3cAPxe5G4ulEGps7b" data-list="bullet"><div><a href="https://www.mexc.com/ja-JP/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">機関投資家認証を完了するには</a></div></li></ul><div class="ace-line ace-line old-record-id-MK6EdI0YRoNk61x6Dexu4cT6sVe"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="P8cVdhkwCoriU2xlOk1ufWycsZf" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-PygtdQcOGogMN1xYpnvuJNVEsgF"><span style="font-size: 16px;">MEXCプラットフォームで本人確認（KYC）を完了する際、一部のユーザーは認証に失敗する場合があります。この記事は、認証結果の確認方法、失敗理由の特定、および再認証のスムーズな完了方法を理解するのに役立ちます。</span></div><div class="ace-line ace-line old-record-id-Mj3KdAXAToAYLhxRET9uK28mshe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SQbfdmWEjo0h88x70Z5uo1lesKc"><strong>1. KYC認証結果の確認方法</strong></h2><div class="ace-line ace-line old-record-id-UYJ5d5WnrohzSIxrcQpuPFC1sqb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S4lAdEmOqoto8WxVdsoucJqYswD"><span style="font-size: 16px;">KYC認証を提出すると、MEXCは認証結果をメールで送信します。以下の2つの方法のいずれかで審査ステータスを確認できます：</span></div><div class="ace-line ace-line old-record-id-Cg8KdPIIZoUunixWep9uDFVPsad"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RHCbdhSxfoVjZ8xOLYmuOPZvsEc"><span style="font-size: 16px;"><strong>方法</strong><strong>1：メール通知を確認する</strong></span></div><div class="ace-line ace-line old-record-id-IX4bdjZp7oIrgHxxNcEu99WIsvh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XTZCdnIHFoTgufxPm52uzofAsJd"><span style="font-size: 16px;">MEXCアカウントの新規登録に使用したメールアドレスにログインし、MEXCからの認証結果メールを探してください。メールには、審査が承認されなかった具体的な理由が説明されています。</span></div><div class="ace-line ace-line old-record-id-EMoado9Byo8SylxNzDsuaH2rsKh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ef3ec7da-e212-4223-b84d-354692d17aa2","height":1360,"width":1298,"currHeight":1360,"currWidth":1298,"natrualHeight":1360,"natrualWidth":1298,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFnvObpYAVo608lx8LHUun8qlsQh%2F%3Fpreview_type%3D16","file_token":"FnvObpYAVo608lx8LHUun8qlsQh","image_type":"image/png","size":344632,"comments":[]}]}" class="image-uploaded gallery old-record-id-ZtvpddPIbo4uPMxzstXueXuWsTg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121147646KhVkwc8zd7jsuc.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGbnZPYnBZQVZvNjA4bHg4TEhVdW44cWxzUWgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWnR2cGRkUElibzR1UE14enN0WHVlWHVXc1RnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GbnZPYnBZQVZvNjA4bHg4TEhVdW44cWxzUWgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FnvObpYAVo608lx8LHUun8qlsQh/?mount_node_token=ZtvpddPIbo4uPMxzstXueXuWsTg&mount_point=docx_image" data-width="1298" data-height="1360" data-lark-image-uri="drivetoken://FnvObpYAVo608lx8LHUun8qlsQh" data-lark-image-width="1298" data-lark-image-height="1360" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 500px;"></div><div class="ace-line ace-line old-record-id-KpLFdKx95o1Es9xhSCbu79tasSb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FNBndjs1DoefMyx9xqPu144isJS"><span style="font-size: 16px;"><strong>方法</strong><strong>2：プラットフォームの認証ページを確認する</strong></span></div><div class="ace-line ace-line old-record-id-M61TdmvkHopmhQxoAlvuPTwmsSe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q8tndN70GobTDox1PmMuccSzs2f"><span style="font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/">MEXC</a>プラットフォームに直接ログインし、<a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/user/id-auth">本人確認ページ</a>にアクセスして、現在のKYC認証ステータスと失敗理由を確認してください。</span></div><div class="ace-line ace-line old-record-id-U6TGdfwefo27xKxbDAXumsROsbb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8f569fd0-b080-4987-88bf-ab0570bc6e30","height":1092,"width":2932,"currHeight":1092,"currWidth":2932,"natrualHeight":1092,"natrualWidth":2932,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBSgvbtWg5oBCuNxpOMjuYYk7sne%2F%3Fpreview_type%3D16","file_token":"BSgvbtWg5oBCuNxpOMjuYYk7sne","image_type":"image/png","size":669945,"comments":[]}]}" class="image-uploaded gallery old-record-id-K5jPdLQcMo4bd8xpfOHuWPo0sdd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121147948udhJF8wdc31iEQ.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCU2d2YnRXZzVvQkN1TnhwT01qdVlZazdzbmUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSzVqUGRMUWNNbzRiZDh4cGZPSHVXUG8wc2RkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CU2d2YnRXZzVvQkN1TnhwT01qdVlZazdzbmUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BSgvbtWg5oBCuNxpOMjuYYk7sne/?mount_node_token=K5jPdLQcMo4bd8xpfOHuWPo0sdd&mount_point=docx_image" data-width="2932" data-height="1092" data-lark-image-uri="drivetoken://BSgvbtWg5oBCuNxpOMjuYYk7sne" data-lark-image-width="2932" data-lark-image-height="1092" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-QLhadCFeyoNg4NxGZ31uXZNfs8g"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-F57idrcWfotnOzxReLOuMbFfsuf"><strong>2. KYC認証失敗の一般的な理由</strong></h2><div class="ace-line ace-line old-record-id-QG8Pdg2hiobduCxQ1PIuk5Gusgf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AkIkdqEImoFpz7x08yzuX3rssac"><span style="font-size: 16px;">KYC認証は通常、以下の理由で失敗します：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-L5XFdeYMRoSPRXxrSPiuEzausSg" data-list="bullet"><div><span style="font-size: 16px;">書類の写真がぼやけている、または情報を認識できない</span></div></li><li class="ace-line ace-line old-record-id-HqVzdAQ6YofcKXxtew4uOOkIsQg" data-list="bullet"><div><span style="font-size: 16px;">書類情報が不完全、例えば氏名や書類番号が隠れている</span></div></li><li class="ace-line ace-line old-record-id-WfQAdF7CxoCsCIxrez6uIdxWs2f" data-list="bullet"><div><span style="font-size: 16px;">書類の有効期限が切れている、または無効になっている</span></div></li><li class="ace-line ace-line old-record-id-DXSwd7l9woMtQfxPNigufvXAsXd" data-list="bullet"><div><span style="font-size: 16px;">この書類にリンクされているアカウント数が上限に達している</span></div></li><li class="ace-line ace-line old-record-id-EudrdSGyDoVHI3xqY2Uuwkd1smb" data-list="bullet"><div><span style="font-size: 16px;">原本書類の写真ではなく、スクリーンショットやコピーがアップロードされている</span></div></li><li class="ace-line ace-line old-record-id-QIrsdjoIooymdyx6oUhuWKAVsrr" data-list="bullet"><div><span style="font-size: 16px;">初級認証と上級認証で提出された情報が一致していない</span></div></li></ul><div class="ace-line ace-line old-record-id-BY3MdyuJ0oJGEpxOVN9uMU2IsFb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FEkCdRlaGodrU6xCn3ZuAx8NsHe"><span style="font-size: 16px;">失敗理由の詳細な分析と対応する解決策については、<a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/support/article/common-questions-about-kyc-verification-17827791529664">KYC認証に関するよくある質問</a>をご参照ください。</span></div><div class="ace-line ace-line old-record-id-WNlEdLoWfohNswxCJ7AuFrthsXS"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GWvEdVd8KoWG6vxN7kIufyAGsIe"><strong>3. KYC認証を再提出する方法</strong></h2><div class="ace-line ace-line old-record-id-OWuvdS1Lvo0bk8xXWQRuofrSsyg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-F9o0dmTRYojiPaxLmCIuMmk2sNb"><span style="font-size: 16px;">認証を再度提出する前に、失敗理由を注意深く確認し、準拠した書類を準備してください。同時に、端末のカメラが正常に動作していることを確認し、明るい環境で写真を撮影してください。</span></div><div class="ace-line ace-line old-record-id-ThmPd6d31oUIDTxAM0Kui8vMsxb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LWNzdCA6toOehvxiR4Kusyrpshc"><strong style="font-size: 16px;">ウェブでの手順：</strong></div><div class="ace-line ace-line old-record-id-Ax9BdYalCoAK2uxcbURuS96UsFe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-A5ejdW2NZo49ZJxWS7zu1dXCs2X"><span style="font-size: 16px;">公式ウェブサイトページの<strong>人型</strong>アイコンをクリック → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/user/id-auth">本人確認</a></strong>を選択 → 画面の指示に従って認証プロセスを完了します。</span></div><div class="ace-line ace-line old-record-id-XymNdLJIZo5fNgxDZrDu8EQUsdb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JTr2dLSPYoVllUx54cNuKkg7svc"><span style="font-size: 16px;"> *BTN-<strong>KYC認証へ移動</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/user/id-auth">https://www.mexc.com/ja-JP/user/id-auth</a>*</span></div><div class="ace-line ace-line old-record-id-DMCAdvBrioCJHUxp4G7uEW5esNh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e3ec4d04-c132-4565-91d9-c2998ceea246","height":1422,"width":2938,"currHeight":1422,"currWidth":2938,"natrualHeight":1422,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKU5vbwH87o038xxpqCsu1JLzsUg%2F%3Fpreview_type%3D16","file_token":"KU5vbwH87o038xxpqCsu1JLzsUg","image_type":"image/png","size":749494,"comments":[]}]}" class="image-uploaded gallery old-record-id-ROSBd6BjNoMjwgxdtlPuGQrIsRf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121148001kIWX0bEXNDhqlU.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLVTV2YndIODdvMDM4eHhwcUNzdTFKTHpzVWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUk9TQmQ2QmpOb01qd2d4ZHRsUHVHUXJJc1JmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LVTV2YndIODdvMDM4eHhwcUNzdTFKTHpzVWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KU5vbwH87o038xxpqCsu1JLzsUg/?mount_node_token=ROSBd6BjNoMjwgxdtlPuGQrIsRf&mount_point=docx_image" data-width="2938" data-height="1422" data-lark-image-uri="drivetoken://KU5vbwH87o038xxpqCsu1JLzsUg" data-lark-image-width="2938" data-lark-image-height="1422" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-RZ13dI67boftfLxKFwWuGENNsed"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IYXGdGx9jopYfDxxZI2uv3TlsAg"><strong style="font-size: 16px;">アプリでの手順：</strong></div><div class="ace-line ace-line old-record-id-BQ6SdEaJKo9vuOx44MGuGY2msX7"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JaFddTu95opmWmxU6E6uj0zPs7b"><span style="font-size: 16px;">ホームページで<strong>プロフィール</strong>をタップ → <strong>KYC認証を完了</strong>を選択 → <strong>認証</strong>または<strong>再認証</strong>をタップ → 画面の指示に従って認証プロセスを完了します。</span></div><div class="ace-line ace-line old-record-id-Vti0d3upboUvwQxazhku0NljsRr"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"75461960-1f32-48d2-8371-eca46a85f5e1","height":665,"width":1280,"currHeight":665,"currWidth":1280,"natrualHeight":665,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTQJrbw9GroOmgnxQELVu3kDDsUd%2F%3Fpreview_type%3D16","file_token":"TQJrbw9GroOmgnxQELVu3kDDsUd","image_type":"image/png","size":362224,"comments":[]}]}" class="image-uploaded gallery old-record-id-LrNldDaqAoqE68xYDEbuCqOUsUh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121148357sTbjwM8disRpPs.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJQOGNWZGhrd0NvcmlVMnhsT2sxdWZXeWNzWmYiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjcxNDg2MTczMzc0MDEyNjIwODUiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiVFFKcmJ3OUdyb09tZ254UUVMVnUza0REc1VkIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjozNjIyMjQsInNjYWxlIjoxLCJ3aWR0aCI6MTI4MCwiaGVpZ2h0Ijo2NjUsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibmV4dE51bSI6MCwibnVtVG9BdHRyaWIiOm51bGx9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX19LCJhcmVhX2NvbW1lbnRzIjp7fX0=" data-suite="eyJmaWxlVG9rZW4iOiJUUUpyYnc5R3JvT21nbnhRRUxWdTNrRERzVWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTHJObGREYXFBb3FFNjh4WURFYnVDcU9Vc1VoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UUUpyYnc5R3JvT21nbnhRRUxWdTNrRERzVWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TQJrbw9GroOmgnxQELVu3kDDsUd/?mount_node_token=LrNldDaqAoqE68xYDEbuCqOUsUh&mount_point=docx_image" data-width="1280" data-height="665" data-lark-image-uri="drivetoken://TQJrbw9GroOmgnxQELVu3kDDsUd" data-lark-image-width="1280" data-lark-image-height="665" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-N9DwddoEMov7EpxywiEuS12Sslb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XV5LdTtt3o6JT1xCSx8uz5NHsNd"><strong>4. サポートが必要ですか？カスタマーサポートにお問い合わせください</strong></h2><div class="ace-line ace-line old-record-id-UDKBd2kNkoiDKvxSfQtuIxN1sAe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DbbvdESyCoEdGnxk0b2uCMICsIb"><span style="font-size: 16px;">上記の方法を試してもKYC認証を完了できない場合は、MEXCオンラインカスタマーサポートに連絡するか、<a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/support/requests">お問い合わせチケットの提出</a>をお勧めします。サポートチームが個別に対応し、認証中に発生した問題を解決します。</span></div><div class="ace-line ace-line old-record-id-LLv2d5LgHostVIxQDZNunmaqskA"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FBsLdyTbuoaHvFxs6exuh1x0s9b"><span style="font-size: 16px;">おすすめの記事：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-RGiydfBxOows7ixkRoQu8r0IsCe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/ja-JP/support/article/why-is-kyc-verification-necessary-17827791519717" style="font-size: 16px;">KYC認証が必要な理由について</a></div></li><li class="ace-line ace-line old-record-id-HWX0d6b3JoxW1cxZJQdufWYjsXb" data-list="bullet"><div><a href="https://www.mexc.com/ja-JP/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">初級KYC認証を完了する方法</a></div></li><li class="ace-line ace-line old-record-id-DJijdMbjJomb6JxHiXeuZBqKsKd" data-list="bullet"><div><a href="https://www.mexc.com/ja-JP/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">上級KYC認証を完了する方法</a></div></li><li class="ace-line ace-line old-record-id-ZO8ZdWTBdo34UtxOc2iuPGPmsVc" data-list="bullet"><div><a href="https://www.mexc.com/ja-JP/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">KYC認証に関するよくある質問</a></div></li><li class="ace-line ace-line old-record-id-SeOedms7Zo3cAPxe5G4ulEGps7b" data-list="bullet"><div><a href="https://www.mexc.com/ja-JP/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">機関投資家認証を完了するには</a></div></li></ul><div class="ace-line ace-line old-record-id-MK6EdI0YRoNk61x6Dexu4cT6sVe"><span style="font-size: 16px;"><br></span></div></div>