Hong Kong Clinics Introduce Palm Verification for Contactless Check-In

Tencent and Bupa Hong Kong have introduced a palm verification check-in service across 20 Bupa clinics, including flagship centres in Central, Tsim Sha Tsui, and Admiralty, offering customers a contactless check-in option.

The service, powered by Tencent PalmAI, uses AI-driven biometric technology to capture both palm prints and vein patterns.

This dual biometric approach allows document-free verification at check-in kiosks, without the need to remove masks or interact physically with staff.

For additional flexibility, QR code check-in is available at other clinics.

said Steven Choi, General Manager of Tencent Cloud Hong Kong & Macau.

Yvonne Leung, Chief Customer, Data & Digital Officer at Bupa Hong Kong, added:

Tencent and Bupa aim to combine technology and healthcare expertise to make services more connected and accessible, supporting a more personalised approach to patient care in Hong Kong.

Featured image credit: Bupa Hong Kong

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