<div><h3>背景：</h3><div>MEXC 以币对丰富、流动性强和手续费低而著称，这些优势吸引了大量用户，尤其是广大的个人及初级投资者群体。</div><div>然而，这些特性同时也可能吸引部分试图利用平台优势进行违规市场操作的交易者。例如，有些资产仅在 MEXC 平台开放交易，个别恶意用户会选择这些币对，利用更高的流动性和更低的交易成本，从事违规或不当的交易行为，影响普通用户的交易体验和挤压他们的交易空间。</div><div>为了维护市场公平、保障广大用户的正当权益，MEXC 必须实施更严格的风控措施，以有效识别并遏制违规交易行为，确保整体交易环境的健康与可持续发展。</div><div>同时，我们也将采取针对性手段限制机器交易，这是保护普通用户和维护市场秩序的重要举措之一。</div><div> </div><h3>违规机器交易的处理</h3><div>MEXC 目前对合约交易 API有所限制，实施授权管理制度。用户需完成 <strong style="font-weight:bolder">KYB</strong> 及相关审核，并在双方明确使用规则、并确认遵守相关规则后，方可获得合约 API 的使用权限。</div><ul style="list-style-type:disc" start="1"><li><div>若发现未经授权违规使用，包含但不局限API、机器、程序交易，我们会立即冻结账户并展开调查。</div></li><li style="text-align:left"><div>对于初次违规、因认知不足而非恶意套利和影响市场的用户，我们会在用户阅读并同意相关风控规则后，酌情解封。</div></li><li style="text-align:left"><div>如再次违规，将会面临严格处理。</div></li></ul><div> </div><h3>限制 API、高频交易与机器交易的主要原因</h3><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div>保护市场公平 MEXC 定期推出「合约零手续费」等活动，若完全开放 API 高频交易，将极易被套利型用户或机器人利用，形成不公平竞争，损害普通用户利益。</div></li><li style="text-align:left"><div>维护散户权益 MEXC 通过优质的流动性，为广大用户提供更顺畅、高成功率的交易体验。然而，高频套利行为会挤压普通用户的交易空间，扰乱市场秩序，从而影响散户的正常交易体验。</div></li><li style="text-align:left"><div>保障市场稳定 恶意套利行为可能带来流动性失衡，甚至导致市场价格异常波动。通过限制此类行为，可以维持交易环境的长期健康和稳定。</div></li></ul><div> </div><h3>机器交易管理与开放机制优化</h3><div>平台对机器交易的限制措施，旨在防止恶意套利、维护市场公平，并保障广大用户的交易体验。</div><div>目前，MEXC 的 API 接入申请<strong style="font-weight:bolder">主要面向机构用户</strong>，目的是<strong style="font-weight:bolder">引入更多优质做市商</strong>，为市场提供更深的流动性和更高的交易效率，从而优化广大用户的交易体验。</div><div>API 接入需符合以下要求：</div><ul style="list-style-type:disc" start="1"><li><div>机构需完成 KYB（Know Your Business）认证；</div></li><li><div>通过 MEXC 机构业务部门的资格审核与评估。</div></li><li><div>双方明确使用规则、并确认遵守相关规则后，方可获得合约 API 的使用权限</div></li></ul><div>如有需要，可以联系<a target="_blank" href="mailto:institution@mexc.com" rel="noopener noreferrer">institution@mexc.com</a>了解详情。</div><div>同时，我们对机器交易保持开放态度，欢迎社区和用户提出建设性意见。在保证用户利益与市场公平的前提下，我们也将逐步探索更合理的开放机制。</div></div>
<div><div class="ace-line ace-line old-record-id-QQZGdXURZon62pxIE5duNG96s1f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-ATJOdj6hEoyezmxdgkkuVM6wsyd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 什么是防钓鱼码</strong></span></h2><div class="ace-line ace-line old-record-id-JXoHdZt1hoxo4gxtBTLuMfDZsOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CZIKdTDoQo6SIaxvmyeu3mvqsK1"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">防钓鱼码是用户自己设置的一串字符，能够帮助用户识别仿冒 MEXC 的网站或者邮件。</span></div><div class="ace-line ace-line old-record-id-GKkidGrJroYitvxfeA6uv2Kaswh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FlkLdeZ7Powt12xKECcu6YbIsYJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">成功设置防钓鱼码后，由 MEXC 官方平台发出的邮件都会附带有防钓鱼码标识。若未显示或显示不正确，则说明您可能收到了诈骗份子发出的钓鱼邮件。</span></div><div class="ace-line ace-line old-record-id-HSYId8CTtoHXduxoUUnu5KCKsTt"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JPbDdeyH8ovLuUxPvijuFYlxsie"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 如何设置防钓鱼码</strong></span></h2><div class="ace-line ace-line old-record-id-DeBXd5ANIo96chxGdPFueZuMsAe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-MV5pdCCZpo6v1yxC2L3uHDuCsfb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 Web</span></h3><div class="ace-line ace-line old-record-id-TAdadYlY6oD0yvxsjvFu4T8wsYb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IQXvdfZ6Eo0kIDxAEmzuEJjQstb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开 MEXC 官网并登录，选择右上角【个人头像】中的【安全中心】。</span></div><div class="ace-line ace-line old-record-id-PfmKdjkypo2hj3xxWn8ueAXisyh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JQrmd9KnDoQu4wxQ0PSujxTusLh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在安全中心页面向下滑动，在进阶安全设定中您可以看到防钓鱼码，点击右侧的【设置】按钮开始设置。</span></div><div class="ace-line ace-line old-record-id-ZUEHd8OzToFrWjxSmpPug0AfshH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ZWv2dL7hzoj6OCxwIqhuME42sud"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250903160008065JPNpBhjSuazURb.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Xg7vdAY8poJETQxMKDhuWY61sUh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UbA1dyUIwoNwUzxdsaNuD3QFsqd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">输入不含特殊字符的 1 到 6 位字符作为您的防钓鱼码，点击【确定】完成防钓鱼码的设置。注意不要把常用密码设置为防钓鱼码。</span></div><div class="ace-line ace-line old-record-id-SNaUd9IQPoWCUuxWgLzutABCsph"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C7vCdGY7eohV5TxLpc0uYEDRsuh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在设置防钓鱼码的下方，会有相关图例展示您设置好的防钓鱼码出现在邮件的位置，您可以查看自己的邮件进行比对确认。</span></div><div class="ace-line ace-line old-record-id-ICridBWYzoV5nExWyAeuvBWksDe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ZtQTd3K7GorG9KxRksOuw78VsHe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025090316000823063rmhbx1LFhkCd.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-WIq7dtbVio9QF3xqZtQubYOlszh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-YZ8IdIM4Ho4ZUaxXZWpuqOm5sBe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2 App</span></h3><div class="ace-line ace-line old-record-id-WG07dVV7XoDC2zx6xMgupVnPsre"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PtBUdcogpocr9Zxoee8up3Jvssg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）打开 MEXC App 并登录，选择左上角【个人头像】。</span></div><div class="ace-line ace-line old-record-id-FGX5d3RxYoDS4bxDsAOukizEs8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VNp2d0Wioo60A0xL2wkuTxposwf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）点击【安全中心】。</span></div><div class="ace-line ace-line old-record-id-NEOodgKg8o6ZHpxKUzWuOEJPsQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-A6qOdq9b3oz6EbxD94eutwX5sFc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）点击【防钓鱼码】。</span></div><div class="ace-line ace-line old-record-id-JGRsdEoADo2AfwxrHRAull24see"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OYX0dlRononssAxP05SufnzFsCg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）阅读温馨提示后，点击【确认】按钮。</span></div><div class="ace-line ace-line old-record-id-Ne66d6IEFoj2jixg3lCuXXcXsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NaG2dAMWOoQAMqxBpCAulhnOsub"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）输入不含特殊字符的 1 到 6 位字符作为您的防钓鱼码，点击【确认】完成防钓鱼码的设置。注意不要把常用密码设置为防钓鱼码。</span></div><div class="ace-line ace-line old-record-id-QH4UdTaGRox2h3xvgzauiRAWsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-JWBBdZXq8ou9ouxJkvVuvxLtsVc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250903160008850rYCvJ8kZnbufyX.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-D5VMdRL3som9tpxsTdcu6aw9sXe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-VJeydHbfyo51vYxkIupuEZG1sWY"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 如何修改防钓鱼码</strong></span></h2><div class="ace-line ace-line old-record-id-QY0cdpaD5o9iIWxJCxKuASxasFb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-M3ujd02CkojK6kxWChnuPVyvsUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.1 Web</span></h3><div class="ace-line ace-line old-record-id-ITCfdC9BJoKjL7xDzf2uuDZVsHe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Ph4QdzdjQoSgmGxkfSiuWm6gs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开 MEXC 官网并登录，选择右上角【个人头像】中的【安全中心】。</span></div><div class="ace-line ace-line old-record-id-PsWOdf4kho5YI7xq3d6ujLzGsqd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YskAdCT4nowvwFxE91iuEgspsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在安全中心页面向下滑动，在进阶安全设定中您可以看到防钓鱼码，点击右侧的【修改】按钮。</span></div><div class="ace-line ace-line old-record-id-Vrr7dM9ERoJRmhxFPwLuG5xjsOw"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-JDf8d4NyyoMLd1xvVtouyqf8sWX"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250903160008394g6MHhMTDORceqb.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-UYyEdj15xooWh9xFU5ouDPUbste"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-R4fidQZVGoio0axfUFcuBfsns1d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在防钓鱼码页面，您可以看到您当前的防钓鱼码。在下方输入框中输入您想要修改的新防钓鱼码，点击【确定】完成修改。</span></div><div class="ace-line ace-line old-record-id-JxJedDldQoTxFxxes2oupJvLsTe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-F97YdZIqgozdBCxUszKuFlaSsQc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250903160008502qjPpIUXkMjW6Bu.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-J6E4d9qsmoAtWUxI0CVuEf4zs6m"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-TG9Qdz7ELocbbrxkppxufHU8sFb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.2 App</span></h3><div class="ace-line ace-line old-record-id-A96SdXqYZoWvQVxuLHxuWLpAsye"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KFrPdksNxoKSgbx0HNVup1Qysmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）打开 MEXC App 并登录，选择左上角【个人头像】。</span></div><div class="ace-line ace-line old-record-id-G9z9dAPAwoBGOQx5089uv2xoso1"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AVjod7Cl2ovzOqxsYVouED4EsSf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）点击【安全中心】。</span></div><div class="ace-line ace-line old-record-id-TGGFd7ecXo5dXNxY5pBuD4HKsFe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IQQ2dY0choJtjdxH2OLug9i9sPd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）点击【防钓鱼码】。</span></div><div class="ace-line ace-line old-record-id-LZ9pdlKj7oe87GxB0UyuBRacsAe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NYwLdoGXqoDwJVxMuJpu4kh5svh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）阅读温馨提示后，点击【确认】按钮。</span></div><div class="ace-line ace-line old-record-id-XhMFdUjNfohb2kxc5OGuCfcMsxh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CpLYdog13orkXIxQDaRuOd9Cskd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）点击防钓鱼码输入框，重新输入您要设置的新防钓鱼码，输入后点击【确认】修改完成。</span></div><div class="ace-line ace-line old-record-id-K2EoduETjoNyU6xIfHWu4EDTsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-OE1fdJTVMoDnIAxsXCoudKkPsje"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250903160008506TLMQThxZKKdgSe.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-JodOd82iboMwjkxai2GuULx4s5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OuNoduSCHo0NfyxOzNTu740Zskh"><br /></div></div>
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 什么是轻应用（Lite App）</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Lite App 通常指精简版 App，它相对于标准版本提供更少的功能、更低的配置和价格，旨在优化性能、节省存储空间或满足预算有限的用户需求。</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 如何安装 MEXC 轻应用（Lite App）</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1）复制 MEXC 描述文件链接至手机 </span></span><a href="https://www.apple.com/safari/"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Safari</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> 浏览器，点击【前往】跳转至下载页面。</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>下载链接：</strong></span></span><a href="http://download.mocortech.com/app/webclip/MEXC_WebClip_signed.mobileconfig"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">http://download.mocortech.com/app/webclip/MEXC_WebClip_signed.mobileconfig</span></span></a></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2）选择【允许】，下载 MEXC Lite App 文件到设备。</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908111000529II0qwbRT71yJmy.png" width="3129" height="2156" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3）在手机上打开【设置】-【通用】-【VPN与设备管理】。</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4）在【已下载的描述文件】中找到 MEXC。</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5）点击进入并选择【安装】，根据提示完成安装。</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908111000809SxHHMuXZM1qDxn.png" width="3129" height="2159" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6）返回主屏幕，即可看到图标，点击快捷访问。</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250908111001332t40o0qsgOHHunV.png" width="3129" height="2159" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">如果您在安装过程中遇到任何问题，欢迎加入 MEXC 官方 </span></span><a href="https://t.me/MEXC_ZH"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Telegram 社群</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">寻求帮助。</span></span></div><div> </div></div>
<div><h3 class="heading-3 ace-line old-record-id-X797dGdX7oENltxmW8NuQdjCsCe">MEXC T+N 提现政策问答 </h3><ol start="1" class="list-number1"><li class="ace-line ace-line old-record-id-UmuCdxamVoThyWxkMIgu94F5sEe"><div>什么是 T+N 提现政策？</div></li></ol><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-X6UWdQ1L1oJR4qx88BsuP87PsOg"><div>T+N 提现政策要求用户通过 OTC（场外交易）购得的加密货币需等待 N 小时后方可提现或转出。此政策旨在风控核查期间冻结可疑资金，防范洗钱和诈骗。</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-OGKBdrnUdoPbcPxD8oKuD7dtsAc"><div>T+N 是对通过法币渠道（OTC）获得的资产设置的流动限制政策，涵盖： 限制操作：提现、站内转账、OTC 卖出、法币出金、发红包 N 天倒计时结束前，上述操作均被冻结（如 T+N=24/72 小时）</div></li></ul><div class=" old-record-id-Yh3jdbgSJonzLKxQiyLuwf6RsIb"><hr /></div><ol start="2" class="list-number1"><li class="ace-line ace-line old-record-id-P1dJdgREBoTldxx2erRuecaYsYc"><div>为什么需要 T+N 提现等待时间？：</div></li></ol><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-PiLCdqArkoZSqfxeKpbuwls6ssh"><div>风险缓冲：24/ 72 小时缓冲期可拦截不法资产提现，避免黑钱流入平台。</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-AgcMdrt4hog7WWxTr9puz4T6sXc"><div>合规安全：配合反洗钱（AML）要求，降低用户银行卡冻结风险。</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Xe5Vd9pXXoO1smxcPkRuMEOWsAd"><div>动态监测：平台利用此时间分析交易模式，标记高风险行为（如大额可疑转账）。</div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-TzjcdInb4oab1yxB7txuJz9PsbS"><br /></div><div class=" old-record-id-N9WAd2QHnoQ8NoxZEzau5I9wsGg"><hr /></div><ol start="3" class="list-number1"><li class="ace-line ace-line old-record-id-EtqvdObeLovPJdxtryZuQqPusFr"><div>T+N 提现政策适用于哪些国家？</div></li></ol><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-E7nodI5vYoeLQQxp5Glu6SrZsvh"><div>白俄罗斯、比利时、巴西、哥伦比亚、捷克共和国、丹麦、爱沙尼亚、法国、德国、匈牙利、冰岛、印度、爱尔兰、意大利、哈萨克斯坦、拉脱维亚、荷兰、尼日利亚、挪威、波兰、罗马尼亚、俄罗斯、沙特阿拉伯、斯洛伐克、西班牙、瑞士、泰国、土耳其、乌克兰、阿拉伯联合酋长国、英国、乌兹别克斯坦</div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-S8lvdG6fMovhE4xZWVWuloGTsxf"><br /></div><div class=" old-record-id-L5bAdE4L2ohqE2xoAkRuy4nDs1f"><hr /></div><ol start="4" class="list-number1"><li class="ace-line ace-line old-record-id-YGmidOHG3o5R3NxfDnouj2sEsEe"><div>哪些交易会受到 T+N 政策影响？</div></li></ol><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-MWGZdOXGYoQxS5xKBPausdRNssc"><div>仅限 OTC 购买的加密货币，包括：</div><p></p><div class=" old-record-id-DawvdGpLRonzWUxMd5quTYS4sKe"><table style="border-collapse:collapse"><colgroup><col width="105" /><col width="128" /><col width="270" /></colgroup><tbody><tr height="31"><td style="color:rgb( 64 , 64 , 64 );font-size:12pt;text-align:left;word-wrap:break-word;border-bottom:0.5pt solid rgb( 187 , 187 , 187 )">场景</td><td style="color:rgb( 64 , 64 , 64 );font-size:12pt;text-align:left;word-wrap:break-word;border-bottom:0.5pt solid rgb( 187 , 187 , 187 )">是否受限</td><td style="color:rgb( 64 , 64 , 64 );font-size:12pt;text-align:left;word-wrap:break-word;border-bottom:0.5pt solid rgb( 187 , 187 , 187 )">说明</td></tr><tr height="31"><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">OTC 卖出</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">✅</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">T+N 期间禁止卖出法币资产</td></tr><tr height="31"><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">法币渠道出金</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">✅</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">禁止转换为法币并提现至银行</td></tr><tr height="31"><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">提现</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">✅</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">禁止链上转出资产</td></tr><tr height="31"><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">转账</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">✅</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">禁止站内转移给其他用户</td></tr><tr height="31"><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">发红包</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">✅</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">禁止通过红包发送 OTC 资产</td></tr><tr height="31"><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">现货交易</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">❌</td><td style="color:rgb( 0 , 0 , 0 );font-size:12pt;word-wrap:break-word;border-bottom:0.5pt solid rgb( 229 , 229 , 229 )">可自由交易，但盈利部分提现不受限</td></tr></tbody></table></div><div style="text-align:left" class="ace-line ace-line old-record-id-Q4SpdhRuPoFi7ZxSLA1u8ihrsf9"> <em>不影响行为</em>：现货交易获利提现、充值加密货币的直接提现 </div></li></ul><div class=" old-record-id-FPMTd42MFoh5b8xWrsduxnFashd"><hr /></div><ol start="5" class="list-number1"><li class="ace-line ace-line old-record-id-C38PdIKsxowMxbxJVBXu26FWsrd"><div>提现时间是固定的 24~72 小时吗？ </div></li></ol><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Fk4MdVyjUofG79xl1ttuvgYFsT2"><div>否，时间非固定。</div><ul class="list-bullet2"><li style="text-align:left" class="ace-line ace-line old-record-id-KqAHdj2HFonTqOxgND8u2RYcsAc"><div>基础限制：MEXC 默认采用 T+N（24小时）。</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-X64qdA5FVouTDVxpc1GumEZesug"><div>动态调整：根据风控等级延长（如高风险操作触发 T+2 或更长）。</div></li></ul></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-UD8EdIQmgobkmPxaypru89r1sBd"><br /></div><div class=" old-record-id-BGRode9igojBJIx5cxvu3u93slg"><hr /></div><ol start="6" class="list-number1"><li class="ace-line ace-line old-record-id-WdUPd3eyuoJaGmxIONXu9Muss1b"><div>如何查询提现状态？</div></li></ol><div style="text-align:left" class="ace-line ace-line old-record-id-FfJsdlxR5oQWAhx9krjulOLGshc"> 登录 MEXC 账户 → “资金记录” → “提币记录”。</div><div style="text-align:left" class="ace-line ace-line old-record-id-Q6yFdw3Koo27mYxnbRoutdA5sBd"><div><div> 查看记录状态：</div><div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-DtANdA7e8o02uYxJIafuARXvscf"><div>处理中：等待 T+N 倒计时或区块链确认。</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-R0yrd0OTzoLBypx0kRNuGTfDsSb"><div>已到账：成功打入目标账户。</div></li></ul></div></div></div><div style="text-align:left" class="ace-line ace-line old-record-id-MSYYd1DmzowBW7xIDDtuz0HGsTg"><br /></div><div class=" old-record-id-PvNWdX7kloMmp4xGmXMubDZdsZd"><hr /></div><ol start="7" class="list-number1"><li class="ace-line ace-line old-record-id-ONCKd5wjfoztihxgjNausmuLsOd"><div>政策是否适用于所有用户？</div></li></ol><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-SVvHdUpt6ovRq4xtcANu6oPJsDd"><div>否，仅触发风控的用户受影响：</div><ul class="list-bullet2"><li style="text-align:left" class="ace-line ace-line old-record-id-OhQ2dxbqpo5Jy8xKfwVuJWLrsge"><div>高风险行为：如频繁大额 OTC 买入后立即提现。</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-MjqudYAg0oP2XSxV8D3ukF0GsCg"><div>非受限用户：正常交易或未触发风控的用户可即时提现。</div></li></ul></li></ul><div class=" old-record-id-KbNedWXT5oL4pyxuBYkuMj1CsHc"><hr /></div><ol start="8" class="list-number1"><li class="ace-line ace-line old-record-id-EI4mdLJK7oxQAZxTcPWuUy2rsuh"><div>政策是否会更改或扩展到其他国家？</div></li></ol><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-RlAOdZMaYokEQQxdNUuurwJ8sug"><div>可能调整：</div><ul class="list-bullet2"><li style="text-align:left" class="ace-line ace-line old-record-id-QIRsdAAzQobQ8PxXxMnuTMvlsUf"><div>MEXC 保留根据风控需求扩展政策（如延长 T+N 时长、新增国家）的权利。</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-OymEdwfD1oeNiWx9dGzu3UA7sZq"><div>若诈骗模式升级，政策可能收紧。</div></li></ul></li></ul><div class=" old-record-id-HaFrdw9cwogavMxkANwux3J7she"><hr /></div><ol start="9" class="list-number1"><li class="ace-line ace-line old-record-id-KHrmd4HhcoNm52xocCEu6vxisrR"><div>提现超过 72 小时未到账怎么办？</div></li></ol><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-QyZPdS3XCotxY9xEQ85uX1HXsQd"><div>分步处理：</div><ul class="list-bullet2"><li style="text-align:left" class="ace-line ace-line old-record-id-CNc1d2901oKA4cxwjVZuQ7HVsoh"><div>检查状态：在 “提现历史” 确认是否已完成提现转账。</div></li><li style="text-align:left" class="ace-line ace-line old-record-id-C1oLdwayjofa87xn2oaukLIustU"><div>联系客服：若客服确认完成仍未到账，提供 TxID 并申诉。</div></li></ul></li></ul></div>
<div><div> </div><div>打开 MEXC <a href="https://www.mexc.com/">官网</a>首页并登录，在个人头像中选择【身份认证】。</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201339598OtHR0nJR8r2sDH.png" /></div><div> </div><div>点击【切换至机构认证】。</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201339230VFWbd6ylovNipt.png" /></div><div> </div><div>在机构认证界面，您可以看到需要提前准备一些资料。这是为了避免您在认证过程中，由于资料不全无法顺利填写认证信息，需要中途反复多次退出的情况，建议您准备齐全资料后，再点击下方【开始认证】按钮。</div><div> </div><div>MEXC 对董事会决议文件和股权结构资料提供了相应的参考模版，您可以点击【参考模版】进行下载使用。</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201339742fm0MrGMq50Y2p2.png" /></div><div> </div><div>在资料填写页面，您需要填写【机构信息】、【公司注册地址】、【公司主营地址】等详细信息，填写完成后点击下方【继续】，进行机构成员信息填写。</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201339616prNwuqScr5uIFv.png" /></div><div> </div><div>在成员信息页面，您需要填写【公司授权人】、【对管理或指导实体负有重大责任的个人】、【最终受益人】的相关信息，填写完成后点击【继续】。</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201340038d2ihePB7xfHKTt.png" /></div><div> </div><div>在上传资料页面，您可以将在开始机构认证前，准备好的资料开始依次上传，资料上传完成后，查看声明并勾选下方【我完全同意这份声明】，然后点击【提交】。</div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250829201339766bFqxWnGy8CkXfe.png" /></div><div> </div><div>提交完成后，您将进入【入驻审核】阶段，请您耐心等待，审核通过后完成机构认证。需要注意的是，目前机构认证仅支持在网页端进行认证。</div><div> </div><div>完成机构认证后，可以提高账户的提币额度，24 小时限额可增加至 400 BTC，同时享受更多机构账户权益。</div><div> </div><h3>推荐阅读：</h3><ul start="1" style="list-style-type:disc"><li><div><a href="https://www.mexc.com/announcements/article/17827791519718">如何完成个人身份初级认证</a></div></li><li><div><a href="https://www.mexc.com/announcements/article/360041069032">如何完成个人身份高级认证</a></div></li><li><div><a href="https://www.mexc.com/announcements/article/17827791529664">个人身份认证过程中常见问题</a></div></li></ul><div> </div></div>
<div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-JmREd4n5SoPVZRxrHsaue6RLs3b"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><a href="https://www.mexc.com/zh-MY/announcements/article/360041069032#:~:text=App%20%E7%AB%AF-,1.%20%E5%A6%82%E4%BD%95%E5%AE%8C%E6%88%90%E4%B8%AA%E4%BA%BA%E9%AB%98%E7%BA%A7%E8%BA%AB%E4%BB%BD%E8%AE%A4%E8%AF%81%EF%BC%9AWeb,-%E6%89%93%E5%BC%80%E5%B9%B6%E7%99%BB%E5%BD%95">Web 端</a></span></div></li><li class="ace-line ace-line old-record-id-Cs2ado5E9omtw0xf9IFuc0zasSd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><a href="https://www.mexc.com/zh-MY/announcements/article/360041069032#:~:text=%E6%82%A8%E8%80%90%E5%BF%83%E7%AD%89%E5%BE%85%E3%80%82-,2.%20%E5%A6%82%E4%BD%95%E5%AE%8C%E6%88%90%E4%B8%AA%E4%BA%BA%E9%AB%98%E7%BA%A7%E8%BA%AB%E4%BB%BD%E8%AE%A4%E8%AF%81%EF%BC%9AApp,-1%EF%BC%89%E6%89%93%E5%BC%80%E5%B9%B6">App 端</a></span></div></li></ul><h2 class="heading-2 ace-line old-record-id-Z5NXdDgGVof3NXxJpqTuQ9exs6b"> <span style="font-family:'arial' , 'helvetica' , sans-serif"><strong><br />1. 如何完成个人高级身份认证：Web</strong></span></h2><div class="ace-line ace-line old-record-id-CfkcddimWo44o7xhpVMuv5mSskc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-I3LRdCbW4ooo8PxNciduZTtnswg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开并登录 MEXC <a href="https://www.mexc.com/zh-MY/">官网</a>，在导航栏【个人头像】中点击【身份认证】进入<a href="https://www.mexc.com/zh-MY/user/id-auth">个人身份认证</a>页面，在【高级认证】中点击【在网页认证】按钮。</span></div><div class="ace-line ace-line old-record-id-Wh75dXPk4o6IBLxEnz3uOMGzsLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-D5v5dKUSvojD1NxUu7futsPysgf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827211954946pqJuprnmHtUuq0.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-YGo6dAgQXo6OJ5xtzTeud1V6sLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AyOidNgtuoSmqDxm1JNuawO3shg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在高级认证页面，您需要完成<strong>身份证明文件</strong>提交和<strong>人脸自拍</strong>识别验证两个步骤。</span></div><div class="ace-line ace-line old-record-id-WeVodnWyto3CdcxO9OZu359Msfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IKqOdrlcSooxdLxSL6vunZkjsEh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为确保认证顺利进行，建议您提前准备好有效身份证件，选择光线充足的环境，然后点击【开始认证】进入验证流程。</span></div><div class="ace-line ace-line old-record-id-VQgDdHXUhoOLrpxbvhzukVKasEj"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-IGzcdIgSso5gDBxl5Tzu1KXXs9g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827211954850fb9vNEwGyasnua.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Lhq3d7PYao9fyoxafj3uv36isNf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UoYLdgIjGoZx8AxVSUDuiNzfsTd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在高级认证页面，请按以下步骤完成身份验证：</span></div><div class="ace-line ace-line old-record-id-ZgcMdpYwCocqI9xT9JAuSJvfsez"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QxAUdIMgfosIFhxGX03u95Z8s4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>选择证件信息：</strong>根据您的身份证件选择对应的【国家/地区（请选择证件的签发国家）】和【证件类型】。</span></div><div class="ace-line ace-line old-record-id-ISIhddm6ioP9dQxIgM1u1OhKsFf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SGaOdAyipo2FuaxGJOKuyTCIsjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>上传证件照片：</strong>拍摄或上传您的【证件照片】正反面照片。为确保审核顺利通过，请注意照片需清晰完整，四角无遮挡或缺失。您可选择直接拍摄或从本地相册中选择已有照片。</span></div><div class="ace-line ace-line old-record-id-FdR2dZfhZo2a5bxgIkAuMaNRs7g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UOGpdIOkBoTTOcxnjTDu5L1MsRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">确认信息无误后，点击【继续】进入人脸自拍识别验证。</span></div><div class="ace-line ace-line old-record-id-AcIcdAymrozw9kxT9gBubzMCs0d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RX10dt3EHo6ZsaxVMGmuZgrss6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">温馨提示：高级认证的证件信息选择将根据您的初级认证状态而有所不同。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Ck5XdlG9coaqOnxssUxubhcysEI"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您未完成初级认证，需要重新选择【国家/地区（请选择证件的签发国家）】和【证件类型】。</span></div></li><li class="ace-line ace-line old-record-id-HDJddLt6HoulSRxuWzqutrScsTe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已完成初级认证，系统将自动沿用之前的初级认证信息，您只需选择【证件类型】即可。</span></div></li></ul><div class="ace-line ace-line old-record-id-OAA3dIaTjoZrtGxj7nOuzowOspd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SalldkBZZoubNTxQMnVuCHVYsTh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508272119559109bkybTn9aG8WXG.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-CiXcdmp8Nogvp6xLbUluwLIqs8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QH6odRtx6o4e2wxRFJquUpz2sAE"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">勾选隐私声明后，点击【继续】。</span></div><div class="ace-line ace-line old-record-id-ItRwdU0GKoCJqfxDuNsu4SHwsTq"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-V4THdhJC0ovBupxQbzVuA5YjsOc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827211954357YF0Ymdj8gclKo3.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Mz1DdcuukoMVWtxE9sluuzyvs8e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Sceod4JRroGX0xxfLiuu9wMXs7c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请允许应用访问您的摄像头权限以进行人脸识别验证，授权完成后点击【继续】进入下一步。</span></div><div class="ace-line ace-line old-record-id-LEOhda4Q1os0kExRsCouRmFvsXf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-VDSCdFZ8qo42naxz1TGuJ4odsOb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827211954414RWKggVckLtKq8l.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-P7wudsyZYoKtlPxg1uEucjFisGd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Jza2dHygxoPnlbx2AfbuEJHesOe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">使用设备摄像头按照页面操作指示完成人脸识别验证，完成高级认证操作。</span></div><div class="ace-line ace-line old-record-id-PjQtd7hVOoBN7nxVsyJufellssf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ERAfdHtEVoDKFxxAc3Zusd86sEe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在进行人脸识别拍摄过程中，请您选择光线良好的地方，保持画面清晰可见，否则可能会认证失败。</span></div><div class="ace-line ace-line old-record-id-X1GSdpRu3oYJAbxFq3guSXBHsEh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GMNxdg9xJoK2JhxNzZvuxNYHs6d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">高级认证将在 24 小时内完成审核并返回认证结果，请您耐心等待。</span></div><div class="ace-line ace-line old-record-id-QjF1dVrA5ogh8xxw4ZbuUAAisDd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MfGZd6dF9o8b2PxFp5huFzm7sSc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025082721195540075douC0OjVKYZJ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-H366dK8ROoshHBxDggiudduGszg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Ln5zdR8Hhoh4lhxQLBXunAlIszh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 如何完成个人高级身份认证：App</strong></span></h2><div class="ace-line ace-line old-record-id-GhXhdpVf7oRHtRxSItbucUjIsrc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QoBJd15HJo6HXgxW8aIuc4LlsFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）打开并登录 MEXC App，点击【个人头像】。</span></div><div class="ace-line ace-line old-record-id-W1SxdPULXoA0xuxWAfIucsXAsjh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-X6BUdb0nIoHhR6xHjznuqZLTs2c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）点击顶部昵称旁边的【去认证】按钮进入个人认证页面。</span></div><div class="ace-line ace-line old-record-id-S5xjd5gepo7isfxsXjSugcaZsQd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GqYrdfhdbo3KDmx8KaLudHUzsbO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）在个人认证页面高级认证中，点击【去认证】。</span></div><div class="ace-line ace-line old-record-id-UsHkd1TEeoQPCgxe0BvuDFf5s8c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XzStdabcoo6OqSxDrzTukqulscO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）高级认证需要完成<strong>身份证明文件</strong>提交和<strong>人脸自拍</strong>识别验证两个步骤。</span></div><div class="ace-line ace-line old-record-id-EG4TdVLeKoPxJTxoZ3UuUkybsAc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WT69dcXaloUHuwx3Q6cuHsx8sRg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为确保认证顺利进行，建议您提前准备好有效身份证件，选择光线充足的环境，然后点击【开始认证】进入验证流程。</span></div><div class="ace-line ace-line old-record-id-VOYjdOge4o1AjAx5136uC3Jbskd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QxXkdkllmoBdmcxwL7AurAQzscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）选择您要认证使用的【证件签发国家/地区】和【证件类型】后，点击【下一步】。</span></div><div class="ace-line ace-line old-record-id-AJQNdtrrLotxs3xSIVhuYM5isFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-L8lDdsVtKoTsjrxQgBruZJQBsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）拍摄或上传您的【证件照片】正反面照片。为确保审核顺利通过，请注意照片需清晰完整，四角无遮挡或缺失。您可选择直接拍摄或从本地相册中选择已有照片。</span></div><div class="ace-line ace-line old-record-id-MJXudKOGhozqsfxmuGWuT31vsOf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MLwJdu6UOojFoLxdsbXuUPCEsld"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">确认信息无误后，点击【继续】进入人脸自拍识别验证。</span></div><div class="ace-line ace-line old-record-id-Rm2FdL6HHobiJ7xU8xSuonLJsRb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BnKjdk2mfoEBzVxHR1auTSuNsKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">温馨提示：高级认证的证件信息选择将根据您的初级认证状态而有所不同。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XD2CdZazNo3FZNxPkuvu8I9rsyB"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您未完成初级认证，需要重新选择【国家/地区（请选择证件的签发国家）】和【证件类型】。</span></div></li><li class="ace-line ace-line old-record-id-EnzEdKhfpoQ8KfxYCOhuvEBpsgb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已完成初级认证，系统将自动沿用之前的初级认证信息，您只需选择【证件类型】即可。</span></div></li></ul><div class="ace-line ace-line old-record-id-O29hdFhOsooVEbxoV9MuoMNfsMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-DaRMdq9fuozxRLxWkNxuaXRUsNg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508272119556612ABk7ApbI3Et1g.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Mgild1XSGoeqkgxVI3futFKcsMc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C1pVdHRx7oZVg0xrhRru9CVMsLg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">7）选择您的所在地。</span></div><div class="ace-line ace-line old-record-id-Vct8dOnfNofhC8x3cINuvbcFsmd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OIsedOkxFoDZ0KxS32pu4LQvsBd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">8）身份认证完成后，点击【继续】进行人脸自拍认证。</span></div><div class="ace-line ace-line old-record-id-T8p9daJunoJUG8xlcY0utRjzssd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IDxGdzezZopjefx5wRBuQgNqsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">9）使用设备摄像头按照页面操作指示完成人脸识别验证，完成高级认证操作。</span></div><div class="ace-line ace-line old-record-id-GwsgdALElogqtuxgGmvusCAQslh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FedLdYyFnoP4eWxCrMiud8MNsdM"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在进行人脸识别拍摄过程中，请您选择光线良好的地方，保持画面清晰可见，否则可能会认证失败。</span></div><div class="ace-line ace-line old-record-id-YTqpdfPy5oYrHixG1hguxxWrsZd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-J0vTd0lACoZLKFxbxHzu4Qa1szf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">高级认证将在 24 小时内完成审核并返回认证结果，请您耐心等待。</span></div><div class="ace-line ace-line old-record-id-XuRGdmvoCoulNfxdk1iuBMMUsKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-G0LqdsrZIoWsp7xHGJ5ukEhMsDb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827211957417FAcQDAVRK9129f.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-LQzedvsUxorcjYxLOe9uHxr6sCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-HXHSd72DBomhVAxmiAuuCRR4s9b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-DsajdfihRofFmBxyexmuDjhSsMe"><div><a href="https://www.mexc.com/zh-MY/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份初级认证</a></div></li><li class="ace-line ace-line old-record-id-IYQjdaYTroueGHxFXryuX91Us1G"><div><a href="https://www.mexc.com/announcements/article/17827791529664" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC 认证过程中常见问题</a></div></li></ul></div>
<div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-TICtdpz3Oo1Ij0x6jswu6Hh2sVf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><a href="https://www.mexc.com/zh-MY/announcements/article/17827791519718#:~:text=App%20%E7%AB%AF-,1.%20%E5%A6%82%E4%BD%95%E5%AE%8C%E6%88%90%E4%B8%AA%E4%BA%BA%E5%88%9D%E7%BA%A7%E8%BA%AB%E4%BB%BD%E8%AE%A4%E8%AF%81%EF%BC%9AWeb,-%E6%89%93%E5%BC%80%E5%B9%B6%E7%99%BB%E5%BD%95">Web 端</a></span></div></li><li class="ace-line ace-line old-record-id-CowcdmtmBoZq1mxCoXuurz94s4c"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><a href="https://www.mexc.com/zh-MY/announcements/article/17827791519718#:~:text=%E8%AF%B7%E8%80%90%E5%BF%83%E7%AD%89%E5%BE%85%E3%80%82-,2.%20%E5%A6%82%E4%BD%95%E5%AE%8C%E6%88%90%E4%B8%AA%E4%BA%BA%E5%88%9D%E7%BA%A7%E8%BA%AB%E4%BB%BD%E8%AE%A4%E8%AF%81%EF%BC%9AApp,-1%EF%BC%89%E6%89%93%E5%BC%80%E5%B9%B6">App 端</a></span></div></li></ul><div class="ace-line ace-line old-record-id-CZrBdZ9YuorQESxYcovutDLMsOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-RFpkdi7m8osfwZx80NCuVcjHsAc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何完成个人初级身份认证：Web</strong></span></h2><div class="ace-line ace-line old-record-id-CSbTdDaP6oIU8Zx8iFhuEbdbsEf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NKWidlni1otQ9Kx6g6wu3JmSs4I"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开并登录 MEXC <a href="https://www.mexc.com/zh-MY/">官网</a>，在导航栏【个人头像】中点击【身份认证】进入<a href="https://www.mexc.com/zh-MY/user/id-auth">个人身份认证</a>页面，在【初级认证】中点击【在网页认证】按钮。</span></div><div class="ace-line ace-line old-record-id-Kfd4dZZgjoYMrBxicsouVclxsMH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-WQFEdrWBYoFTT8xnvqluNi0Ps9b"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827204715104uEX7wdp3n9XdpT.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Fn8Rdf6V2ofNtex79iBuZMVIs6b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-T5KJdNtgroXuWyx3CLSuE10wsmO"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在初级认证页面，请按以下步骤完成身份验证：</span></div><div class="ace-line ace-line old-record-id-WpT3d1NkJoFTgTxRdaNuhLaks6V"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZqIbd2eJFofceLx4vqSuU0qbsAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>选择证件信息：</strong>根据您的身份证件选择对应的【国家/地区（请选择证件的签发国家）】和【证件类型】。</span></div><div class="ace-line ace-line old-record-id-R2BsdujOUoOOFWx5WfxuNTZysjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Oww5dAOWUoKdKixdtnjuZBrvsod"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>上传证件照片：</strong>拍摄或上传您的【证件照片】正反面照片。为确保审核顺利通过，请注意照片需清晰完整，四角无遮挡或缺失。您可选择直接拍摄或从本地相册中选择已有照片。</span></div><div class="ace-line ace-line old-record-id-B7f7diuv1oJEvrx6XxXuls99sng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KSKSd0viBo94RixHOfguMdzisQP"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>提交审核：</strong>确认信息无误后，点击【提交审核】完成申请。系统将在 24 小时内完成审核并返回认证结果，请耐心等待。</span></div><div class="ace-line ace-line old-record-id-SJO5dnHVmog1TyxmjDkukj52swh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Zms7dO14boKYncxb0P2uSLFDsch"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827204714912gkI6m0A95xg6Ld.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-AxNDd9gYroV4Xfxcgw8uUz9Rspe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JemndEWmEocGFSxg5vzuy5X9sxb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 如何完成个人初级身份认证：App</strong></span></h2><div class="ace-line ace-line old-record-id-Y7xSdPrriozCQuxVb62uMTgusfv"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LwxwdX491oHrvmxHw3puoON1s3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）打开并登录 MEXC App，点击【个人头像】。</span></div><div class="ace-line ace-line old-record-id-LXg9dbUVtolt9LxSHjbuixtcsEd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-O85wdpSXMo7cGYxBSTwuguE6snf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）点击顶部昵称旁边的【去认证】按钮进入个人认证页面。</span></div><div class="ace-line ace-line old-record-id-WLGUd1ZezopwcYxavVyu3wnxsxf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GFkVd2WV0oqhZCxGStdudjVAsBh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）在个人认证页面初级认证中，点击【去认证】。</span></div><div class="ace-line ace-line old-record-id-U5jedfUBxoKBIvxNMJYuakTus9f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZrkkdGwwAow4dKxrFD4uc3J0srh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）选择您要认证使用的【证件签发国家/地区】和【证件类型】后，点击【下一步】。</span></div><div class="ace-line ace-line old-record-id-Iw2wdrLW0oce3XxRs4Yu46vgs9e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-D7ondhd5moWqQ8xKzIKu1w2Fs9c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）拍摄或上传您的【证件照片】正反面照片。为确保审核顺利通过，请注意照片需清晰完整，四角无遮挡或缺失。您可选择直接拍摄或从本地相册中选择已有照片。</span></div><div class="ace-line ace-line old-record-id-YiUQdcgwNoiHAIx227Tuena3s5e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ITirdz2DwoRqpZxA30RuakYrsJe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">确认信息无误后，点击【提交】完成申请。系统将在 24 小时内完成审核并返回认证结果，请耐心等待。</span></div><div class="ace-line ace-line old-record-id-HDspd1ibDopXWcxJ9R5uZjCAsUv"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-WazGdFJTqoHKAPx6BBiufMJKsJg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250827204715488sh6wfVci46kIsM.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-FNlydMSTZogTwExQsc8uqdHvsJJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TjBgdnDiFoF5PJx4fdSuMul1sJg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">温馨提示，您也可跳过初级认证直接进行高级认证。</span></div><div class="ace-line ace-line old-record-id-ClVRde0YeoyadWxVmh8uKnDCsnd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-WehHdWjzqoY2onxGo88uTDrJsqc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-CtQGdmas9ooUscxzc3UuUeVuswb"><div><a href="https://www.mexc.com/zh-MY/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份高级认证</a></div></li><li class="ace-line ace-line old-record-id-MrAsdeIMeorzPUxah1fu2pCOsGg"><div><a href="https://www.mexc.com/announcements/article/17827791529664" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC 认证过程中常见问题</a></div></li></ul><div class="ace-line ace-line old-record-id-Fn1sdU9laoyS4YxyFT1uQHEisgh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><h2 class="heading-2 ace-line old-record-id-ZdxQdHI6Po0YrGxjfa7utvQ1sAc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 为什么要进行个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-CCvyd6Nf1ozNO3xHnhAuy3risUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-MVdrdJ0x0oAfBcx2NPHupvOWskd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC （Know Your Customer) 即身份认证。通过实名认证后，平台可以了解账户的实际控制人及交易的实际收益人以加强审查，用于预防腐败、反洗钱等目的。</span></div><div class="ace-line ace-line old-record-id-YiMDdH85RoioanxnQPHuIg3Wsff"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CLv2d6Gjxors7HxozULu6Siisne"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更多内容欢迎您阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791519717">为什么要进行身份认证</a>》。</span></div><div class="ace-line ace-line old-record-id-HeDXdfVqMoVaJExAxVvuc0QAsob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-RnHmdcxJgobJvpxzkahuCoJBs8g"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 不同认证等级账号权益</strong></span></h2><div class="ace-line ace-line old-record-id-C52ydbA76oiAcrxzS0uuFnI1sRb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="201" /><col width="201" /><col width="201" /><col width="201" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-RVA0dD1Xvo7xVTx0F85uiLUqsqd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">认证等级</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FJa2denKuoVkkTxmEyyuszl6sCZ"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">未认证</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Okaud0wRPo94y7x1pCXu90thsih"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">初级认证</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Y43NdCOBoobelZxhE4juBOhPsjf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">高级认证</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-XafSduhcAouTuexkLaeulgGCsUg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币充值</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-HBJudPu4eoYQqZxeZGTuLGPxs3d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">无限额</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-H9g6di5Qeolw64xIHq2uAM6Tsqd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">无限额</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-PwW6d0C2KohvkXxduZruXgKSs3f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">无限额</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-TSXJdowOToBwHhx202duAXAjsfe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币提现</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Ufq0d9TFooCdHOxqoQ8uvMlzswg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">10 BTC/每日</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-VAnTd4cVJoU6PKxUufAuSH1QsJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">80 BTC/每日</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-PKz6dtKNyoLcHhxA2LauMh3Fs7e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">200 BTC/每日</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-DwOidnGutoGpuOxH0svuRyxns8d"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">法币交易</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-UCUudFoSWoj0p2xb6j1uHFeJsDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">❌</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-TfshdqEXcofpn6xae0Kuqi6Sshd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">❌</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-BsLLducojoRXIPxi3mOu7Z2dsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">20,000 USD/每日</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-JDUBdyfFQoXvs9xmuWeubmwts6g"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">现货/合约交易</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Lxm1dAwXwo3tYmxziCTublvksOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-XF7odMfGXo7mnZxQPQguYLUZsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-NMiDd9qPooHXMjxwiHJu0hRyszg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-PxWFdw82ModDlfxDP4ZuML1ssWg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">平台活动</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-G24ldtz9ho0lYGxzP6QujtJ7snb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-YRvndMnkaojMR8xQ6awu4dEws5e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Z9ZidCMNFoMid6xSxWuuT28KsHh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-N8WDdLCcdoMxtixtFA4uSyGYsbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DWasdTLbzojAKKxekrAueeTjsKN"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 我可以使用哪些证件完成个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-APNUdY3QkodaqwxA4juuXT0ssXx"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HNhzdElsdowtMGxERaAuw5LOseb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC 证件类型：身份证、护照、驾照、居留证等。相关信息提交后，平台会进行认证审核。更多详细内容，您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791519719">我可以使用哪些证件完成实名认证</a>》了解。</span></div><div class="ace-line ace-line old-record-id-TKz4d76p5o0MWDxjnROu0PIUszh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IIcMdbudCo1KX5xAPxRu3S3JsQd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. 如何完成个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-YCw5dM8fXov2ZNxuUXMuMag6sWh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-F5LydkWN1owQwqxup32uCWZLspe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在<a href="https://www.mexc.com/zh-MY/user/id-auth">个人身份认证</a>页面，根据页面提示进行操作，完成个人身份认证。详细教程请参考：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Hzxbd1srfoVOPBxGsqrumNA0snb"><div><a href="https://www.mexc.com/zh-MY/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份初级认证</a></div></li><li class="ace-line ace-line old-record-id-NIzddEGjkoIEigx2KFCuZUHhs3d"><div><a href="https://www.mexc.com/zh-MY/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份高级认证</a></div></li></ul><div class="ace-line ace-line old-record-id-E15AdD32EoSKPhxptl1uRievsQ4"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IpJXdYcpco09IpxvoOJupLoustb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. 如何查看个人身份认证结果</strong></span></h2><div class="ace-line ace-line old-record-id-KBTNdEDuWoL5laxURDhuyzgZsSd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Mn4gddu7AoqFVExpWclu7vP4s9e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您的个人身份认证提交后，MEXC 将会通过电子邮件发送个人身份认证结果。 您可以通过注册 MEXC 账户的电子邮箱中查看审核未通过的原因。</span></div><div class="ace-line ace-line old-record-id-H5D6dssQUoU3fLxO45uu7ZwTsPd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-PEqldpIfuopA7jxES9IuuleesUh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250825165446043q4saajfBVdQVaL.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-JRYjdie1gozWVLxGkOXukC2psCb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LpKPdNxTqoUx3NxPDQhuUI2qs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">或者您也可以直接访问<a href="https://www.mexc.com/zh-MY/user/id-auth">身份认证</a>页面，查看个人身份认证结果。</span></div><div class="ace-line ace-line old-record-id-IEivdvrIGokWWSxgn7BuxlI3sQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UDEQdf6wromRiDxomgCuRgqysad"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508251654472225IpIQTrzSTALKb.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-JLkZdnuH2oC71uxI2bvupAVNsrd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-XatmdGwLzoTRAzxeGRYu3gE6s8e"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>6. 身份认证常见失败常见原因和解决方法</strong></span></h2><div class="ace-line ace-line old-record-id-Mhf2dmYkuoGrepxYM7VuDq5vsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="100" /><col width="205" /><col width="245" /><col width="270" /></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-Vqu6doAsqo1HZax8T9JuKsKss3f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">序号</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-WK1ud4iq6owMlQx61TpuKVRwszb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">常见失败原因</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-S4gadzU3MoY4s2xy3IEug5sAsig"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">可能的原因 / 描述</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-UQu7d4tCHoOQIKx8FCEutoHpskc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决方案</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FxrjdWQ6WoAouuxHRw3u5m2Xsjc"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-CLLIdYaa0ouwiGxjJjtu6OBsshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-YLtkd8DcNoveycx234ou0lV0sDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件信息无效或不完整，请确保您的全名或人像照片等信息清晰可见，或提交其他类型证件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-C6IEd0jOwoeTAWxhAI8utwzwsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件照片模糊或部分信息无法识别，导致系统无法验证。 证件属于 MEXC 平台不支持类型。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-VLjxdIATgoI498xBTrRus9x1sFb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请确保证件照片清晰可见，尤其是姓名和人像等关键信息，或重新拍摄上传其他有效证件。</span></div><div class="ace-line ace-line old-record-id-Hm3adCfJboTRgnxmuoQuC4uwsBb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC 仅支持以下证件类型：<strong>身份证、护照、驾照、居留证。</strong></span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-LpFwdYFfJovOwIxVwveu5tEYs2b"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-NEgudVTXBoQa6cxfp6HuOIQes9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-OvXDdVnq5oL1FRxH6JFuUeP5sDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">此证件可认证的账号数量已达上限，请更换其他证件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-QjFtdJ6rJoyASYxjzx4uSablsLg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该证件已用于多个账户，超过平台允许的账号绑定数量。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Xowud0ZqBoM286xheKaunu0qsTf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交未绑定过其他账户的新证件，或使用其他类型的有效证件。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-BTlzdL535oqqL9xmaMXuWvxHshh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-YjhYdn66toub12xQoj7uDI7asMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件过期，请提交其他类型证件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Zd6RdHRraoVobAxqmZuuYPcGsQd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交的证件已过有效期，不再被系统视为有效。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-BSsIdPN9Rol2dQx3KOBun212sAh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请上传一份在有效期内的证件，确保系统能通过认证。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-SdZCdbRHXocOgWxlDP0ueTpCs4f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-FG7VdSWpmo6xFbxyi5UuaB6As0g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">不支持拍摄屏幕/复印件，请提交证件原件。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Am1vd99yzo1IFcx5olCu5yM4skd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">上传的证件为屏幕截图或复印件，而非证件原件的清晰照片。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-H7N5dwdeZo799ax2asMuMonssuc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请确保上传的是证件原件的清晰照片，不支持屏幕截图或复印件。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-XuFKd1kmNo4kSPxhKNluukj8s2f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-RGw0dlp5Gox6dxxUOVeupfUks3P"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件信息显示不完整。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Amb6dn405oOLZExRa4OucixisVb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">证件照片中关键信息（如姓名、证件号码）未全部显示，系统无法完整识别。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-EMr7dcqjNodp8pxvujyuatBjscG"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请重新拍摄并上传完整的证件照片，确保所有必要信息均可见。</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-NomodDBYyoGYaRxrjg7uEC6Nshj"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-ZE1Gd6EmToaPayxdftwu4NVAsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">初级身份认证与高级身份认证信息不一致。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-LHMpdyFTDox19jxNQXuudVyUsYe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">初级和高级认证中的信息不符，导致系统验证失败。</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-I5XBd92GAoGslRxLguJuzdi5sUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">核对并确保初级和高级认证中的信息一致。</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-YYuwdWLWhoHwD4xa81Kur4jksNw"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NZKqdEM48oQlJCxxzP8ukfatsse"><strong style="font-family:'arial' , 'helvetica' , sans-serif">7. 为什么身份认证时无法上传照片</strong></h2><div class="ace-line ace-line old-record-id-ZLuRdoXqvonn4TxFfqvusOtLsnd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-I1vSd37tmo1OiNxWVAMu3wRBsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在提交身份认证时出现无法上传照片或者是提示错误信息的情况，您可以参照以下几点进行核实：</span></div><div class="ace-line ace-line old-record-id-ZfVDd5KqMoKx9SxkngAuWqbasGh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AkwydCoufoYm3xx02dkuPgsJsYb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）图片格式必须为：JPG、JPEG、PNG。</span></div><div class="ace-line ace-line old-record-id-Dopsd3MIyosl93xEgPJuakR4slg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）图片内存大小必须小于 5 MB。</span></div><div class="ace-line ace-line old-record-id-IqhCd9yq6oqUM9xbSaDuUWQLsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）有效证件必须是您本人的身份证、护照、驾照或居留证原件。 </span></div><div class="ace-line ace-line old-record-id-Zd9XdpaoooHgtyxBJXDuTM9JsAe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）您的有效证件必须是非限制交易国家的公民证件。详情您可以参考 MEXC <a href="https://www.mexc.com/zh-MY/terms">用户协议</a>。</span></div><div class="ace-line ace-line old-record-id-AqDDdUTOuo4tg7xVZFEuARH7sAe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DTCzdBHxBoC524xJuMouPHBfsMe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）如果您提交的申请信息均符合以上几点要求，但依旧无法完成实名认证，可能是由于网络连接出现了暂时的问题，建议您按照以下方法重新提交实名认证申请。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UFJ1dF3ohoITXgxt2d0uS3VOskd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">稍等一段时间后再重新提交申请。</span></div></li><li class="ace-line ace-line old-record-id-LgtEdKxEeoUA77xElWnuO5cSsjg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">清理浏览器及终端缓存。</span></div></li><li class="ace-line ace-line old-record-id-SBgsdf97ZoaEHWxamaQu2drFsUg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">使用 Web/App 端提交申请。</span></div></li><li class="ace-line ace-line old-record-id-Ytm5dg9WdoFrrexcUCUuRL6IsVf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">使用其他浏览器提交申请。</span></div></li><li class="ace-line ace-line old-record-id-JBdBdRfwRourARx54XRu3S3VsDc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">更新 MEXC App 至最新版本。</span></div></li></ul><div class="ace-line ace-line old-record-id-And6dd3e4oTm8bxOEubulqwbsKh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TAmldvByfoO4XTxjX5fuorL1sMb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在经过排查后，仍无法解决当前遇到的问题，请您将身份认证申请界面错误提示的截图提供给我们的在线客服进行核实。我们将及时处理并优化相关问题，以便更好地为您提供优质的服务。感谢您的配合和支持！</span></div><div class="ace-line ace-line old-record-id-XsErd88wfohMycxlf0KuRPVosHb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-BmR3dswEdodbgSxuexbuPs02sIe"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>8. 如何重新提交个人身份认证</strong></span></h2><div class="ace-line ace-line old-record-id-GELcdD7k5oNNQBxXLuzuDAJ2sNg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QVV6dHxiAoOF3Lx94bIuVSPZsHf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">根据认证结果的反馈，请您再次准备相关证明文件。准备完成后选择在网页端或者 App 再次发起认证即可。详细教程请参考：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KjiedruA0o1b9vxuXT4uTw1zs5c"><div><a href="https://www.mexc.com/zh-MY/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份初级认证</a></div></li><li class="ace-line ace-line old-record-id-OMoodQx1VoF1A9xoq9SuWqrlsyd"><div><a href="https://www.mexc.com/zh-MY/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何完成个人身份高级认证</a></div></li></ul><div class="ace-line ace-line old-record-id-NESodm0yxoxftcxU9JzuLGgys3b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VEd1dYJ22oPd16xFREKuryUxsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您尝试了以上解决方案后仍然无法通过个人身份认证，请您联系平台在线客服或<a href="https://www.mexc.com/zh-MY/support/requests">提交工单</a>获取进一步帮助。MEXC 客服团队会为您提供更详细的指导。</span></div><div class="ace-line ace-line old-record-id-COMtdEhd3o4gZXxBa3muFsams8b"><br /></div></div>
<div><div class="ace-line ace-line old-record-id-CmJgdqsUOoYoD7xoQHFu1O60sVt"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FhUXddLTMos5FpxEhVHuzu6qsSf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何下载安卓版 MEXC App</strong></span></h2><div style="text-align:left" class="ace-line ace-line old-record-id-LE53d7sWLozEw3xZ14qufOwos0d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-EDaxd3runoeMgBxjNqguIT72saf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 通过官网扫码下载 MEXC App</span></h3><div class="ace-line ace-line old-record-id-MNajdk9CnoNDChxNfa0ui2EksFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WMj1dPxeaorwkCxng5Muyd7Xswh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">搜索并登录 <a href="https://www.mexc.com/zh-MY/">MEXC 官网</a>后，将鼠标移动到官网页面右上角，将出现【扫码下载 App】图标，用手机扫描出现的二维码，按照步骤进行下载安装。</span></div><div class="ace-line ace-line old-record-id-SclEdGlX6oHa1Fxa6UFuMynisKb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-PaKSdgso7oEuCtxijkouDQipsSh" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110504558jcBQVqB0nB09ys.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-F7QvdkvswofSWzxOlAAuHzHgsah"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-TngfdhLnooKKeXxjAlNuPOoksXe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您未能扫码成功，您可以点击二维码下方的【更多下载选项】，跳转至下载页面，选择安卓 MEXC App 安装包进行下载并安装。</span></div><div class="ace-line ace-line old-record-id-BfBRd1wEmorDqOxB80JujAFFsDc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-I8YwdpMkKoSVn1xqCQEu9GJNs8b" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110505841kdl6w318LSb1uI.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-MNEedkJuNo29APxB7y3uD5u1s7f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LSKnd38jSoBYRTxhoHquxZCfszd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">安卓端在安装过程中，可能会有风险拦截的窗口弹出。如果您确认是经 MEXC 官方网站或者咨询客服后获取的官方下载链接，当出现拦截弹窗时，点击【仍要安装】。</span></div><div class="ace-line ace-line old-record-id-P6QsdidMsoKtofxb30HuyFRPsbe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-HFCTdoGhsoIVCJx5kRRuyw4OsEh" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110503663fhAmQX3gmpPVWF.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div style="text-align:left" class="ace-line ace-line old-record-id-FSpNdzAMWoWGNpxb1YMudL5fsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-MHojd1IjyorznXxiuUYu2kMWsUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 在谷歌商店搜索下载 MEXC App</span></h3><div class="ace-line ace-line old-record-id-GPO5dZ2FLouMzuxA1VsulwnHsjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DhyodDSRDoPyG6x4qB6utxtFsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开手机上的谷歌商店，并在搜索栏中搜索并找到 MEXC App，点击【安装】。安装完成后，即可正常使用。</span></div><div class="ace-line ace-line old-record-id-QBRKdMAyxoceovxGJZOuV008sqe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-BLU5dZEx9oouerxOHvAuIKOgs9f" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110505234SjAsjUQW8nVub0.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-EsagdGSEooW4MhxZBqHuiwxVsIr"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Geiidmiuro131NxSS7Qu68TJsxf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 如何下载 iOS 版 MEXC App</strong></span></h2><div class="ace-line ace-line old-record-id-J0I6dnmQ4oh8ZXxtgSWuIIbpsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-RajudVVA3oQ8uGx0VxvuUcKcsod"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 在苹果应用商店搜索下载</span></h3><div class="ace-line ace-line old-record-id-Wnr1dWPwwoW1FVx8EUauGuJys4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NDZGd1g97oQLQzxH3COuGiQtsTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开手机上的苹果 App Store，在搜索栏中搜索并找到 MEXC App，点击【安装】。安装完成后，即可正常使用。</span></div><div class="ace-line ace-line old-record-id-BGi2doJM0o7Nh4xqqEpucsgGsxh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-QNFSd9lVRo3gGaxmhQNuB5Ljs0f" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250819110504267p0aNg6mNaOiApT.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:300px" /></div><div class="ace-line ace-line old-record-id-J3W3djS7FobbYgxmD5UuQO6Qsvc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NJMSdjyb1ob7YVxqZmBuBSylsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您所在的地区不支持 App 下载，那么无法搜索出相应结果，建议您更换其他国家 Apple ID 进行尝试。</span></div><div class="ace-line ace-line old-record-id-EqFRdKy4FohBJexEg4vuTFf3sBb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Rtc4dqjI3oC0d3xwfYwu38f5sCh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您还可以使用 MEXC 网页版本，您可以在电脑浏览器或手机上进行访问，官网地址如下：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QRWDdltGgoi7U5xJjvtu9FsksMd"><div><a href="https://www.mexc.com/" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">https://www.mexc.com</a></div></li><li class="ace-line ace-line old-record-id-Dyh7d42SsoMjLFxmnoFuSaC3sEh"><div><a href="https://www.mexc.co/" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">https://www.mexc.co</a> </div></li></ul><div style="text-align:left" class="ace-line ace-line old-record-id-WsbHd0op5oUVZXxk7eBuKdtBsTe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-MAu3doBmEoq1PBxByzyud702sdr"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您在下载过程中遇到问题，您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791523349">MEXC App 下载常见问题</a>》内容进行解决。如果您的问题未能得到解决，您还可以直接联系在线客服为您解答。</span></div><div class="ace-line ace-line old-record-id-PdFpdR4FFoRc3LxMy2ku7ikTsOe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-F5Z6d3lRYo2oqrxo2PXu6j9zs2A"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您还可以阅读《<a href="https://www.mexc.com/zh-MY/learn/article/17827791509543">如何注册 MEXC 账户</a>》指南，轻松开启您的交易之路。</span></div><div class="ace-line ace-line old-record-id-BM8pdDgVRoTuoBxKaAOuTnXcsRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PSnKdQhfAouSLHxMfZCuVSt2snc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-GfkGd0EJroJVU8x3ykKu0b39s8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PQQwdnI2koLwm7xCzRNunH6ts0c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. MEXC 有官方 App 吗？</strong></span></h2><div class="ace-line ace-line old-record-id-HBsGdwUz0oco0rxSxbFuaWb0sG2"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XB49dNmSvorAkdx6fYFuY3rVsVf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">有的，MEXC 提供了适用于 iOS 和 Android 系统的官方移动应用程序，您可以通过以下官方链接下载 App：<a href="https://www.mexc.com/zh-MY/download">https://www.mexc.com/zh-MY/download</a>， 或者可以通过 Apple App Store、Google Play 商店下载。</span></div><div class="ace-line ace-line old-record-id-Q6QGdUHqDoIeLJxhTpNuCOPlsQp"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KHeudj0iPozOh7xvHe7uEnLhsxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">请您仅通过上述官方渠道下载 MEXC App，以避免遭遇恶意软件或诈骗等潜在风险。为了确保你下载的是官方版本，建议您：</span></div><div class="ace-line ace-line old-record-id-LvwCdeo3koDUYWxlPMeuHKBTsJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-L5kCdlQJEo75TIxWLpfuluDHslh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>通过官方渠道下载</strong>：始终从 MEXC 官网或官方应用商店下载 MEXC App，避免使用第三方渠道。</span></div><div class="ace-line ace-line old-record-id-JOL5dJWkxo8100xptD7uVAGtsAk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>查看开发者信息</strong>：在应用商店中确认开发者是否为“MEXC Fintech, Inc.”，避免下载未经授权的应用程序。</span></div><div class="ace-line ace-line old-record-id-BzVYdYw44oiS62xTpM3uFBT9sqg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-D9b2dZW2Boxbv9xOi0xuMyuxsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC App 无法在手机应用商店找到怎么办？</strong></span></h2><div class="ace-line ace-line old-record-id-CT2PdcfLToa8t0xjuWbuI2EHsuh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-SkwTdyjr3oeZwwxMk5ouPsJKsJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.1 使用网页版本</span></h3><div class="ace-line ace-line old-record-id-DfjsdOxK3oQb3ExeQ6Nu8QPisgf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HlGddsUIloJEzHxkUV7uve1HsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您无法下载 App，或者也不想使用 App ，您也可以直接使用 MEXC 网页版进行交易。该网页版本适用于手机和电脑浏览器。</span></div><div class="ace-line ace-line old-record-id-VkRedd1o4o1KETxWaCGuiR9fs6Q"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> 官方网站：<a href="https://www.mexc.com">https://www.mexc.com</a></span></div><div class="ace-line ace-line old-record-id-QyuZdZerPozL9NxyubduKHYCsKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-X7zNdsJcLoqdWLxSYXHurDtlsud"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2 iOS 下载</span></h3><div class="ace-line ace-line old-record-id-CRi1dewvQo88Zgxhve9uxM6Sslc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OlZ0daWjBoQJp5x6g3wulfNks0e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2.1 如果您在 App Store 无法搜索到 MEXC App，<a href="https://www.mexc.com/zh-MY/announcements/article/17827791523635">说明您所在区域暂不支持下载</a>。建议您：</span></div><div class="ace-line ace-line old-record-id-YIH6dV7jeo491Bx302au5hdDsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Q7y8dhtbAoC8llxmq3Au4ng2sSe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">可以<a href="https://support.apple.com/zh-cn/118283">切换至其他地区的 Apple ID</a> 进行尝试，阅读《<a href="https://www.mexc.com/zh-MY/learn/article/17827791523629">如何下载 MEXC App</a>》，按照教程中的步骤进行下载。</span></div><div class="ace-line ace-line old-record-id-BoHgdyGXdoh62sx1zR5uKUUBsV2"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DmeNd8Sx3o2UmpxJfNyu5NmXsCb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.2.2 需要 iOS 12 或更高的系统版本</strong></div><div class="ace-line ace-line old-record-id-NLp1dQmOTo4xzjxfGhuu9LPOsA3"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="image-uploaded gallery old-record-id-QLHOdyDBAodXaqxXoT4ujqxasbc" style="text-align:center"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505061941237224qkR4wJWXd3hvx.png" style="max-width:100%;width:400px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-N9YmdL9tOommaXxA2ytuIYYCsFf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Cw1edLrcKox291xNjn1uX6UHsTh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您跳转到 App Store 看到提示“此应用软件需要 iOS 12.0 或更高版本”，这意味著您需要尝试升级您的手机系统。升级系统教程请参考：<a href="https://support.apple.com/zh-tw/118575">https://support.apple.com/zh-tw/118575</a></span></div><div class="ace-line ace-line old-record-id-KpSIduy6BoEuUFx4DupuC0tSsub"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NrgSdJ9IDoxaaBxZjA1uRfjHs5U"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您正在使用的是 iPhone 5 或更早发售的苹果手机：</span></div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-NdH0dBBA8oxfuBxcsyEuMIlwsbe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您有安卓手机，可以尝试使用安卓端 MEXC App。</span></div></li><li class="ace-line ace-line old-record-id-UnBfdnm2MoMDMhxaEIRutFMisRh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您没有安卓手机，可以尝试使 MEXC 网页版本 <a href="https://www.mexc.com/zh-TW">https://www.mexc.com/zh-TW</a></span></div></li></ul><div class="ace-line ace-line old-record-id-GtnhdSO0PoZBfLxSnzduloHRs4g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-TWktd8CArowNeKxOgcnuBaylsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3 安卓下载</span></h3><div class="ace-line ace-line old-record-id-Rc4xdG2kHoG7UCxQNvouvMDvsE1"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Bh0WduuS7oWtKIxEDjcuGvjSsLh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.1 如果您是安卓设备用户，无法通过 Google Play 下载应用程序，请访问 <a href="https://www.mexc.com/zh-MY/download">https://www.mexc.com/zh-MY/download</a> 获取 <strong>Android 安装教学</strong>指南。</span></div><div class="ace-line ace-line old-record-id-JEUAdNVxhoDZCBxKvK2utskksbc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-XFNWdjhdzolxHoxRxMSuZSCWsYb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194157430siSUkSGDGD2ckQ.png" style="max-width:100%;width:750px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-E0bId7nMZoefRuxDLFRuwWqbsLc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-S1SBdrBDioNFSBxiD06uuQdGsXc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.2 Google Play 商店故障</span></div><div class="ace-line ace-line old-record-id-Y9FrdgN0foq1xcxgsaHuaNQ8ssf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RygddDoXGo6pQ2xA34euMCsYs7W"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您所在地区暂不支持下载MEXC App，您可以重新注册一个新的谷歌账号或切换您的账号归属地。切换谷歌账号归属地教程：<a href="https://support.google.com/googleplay/answer/7431675">https://support.google.com/googleplay/answer/7431675</a> </span></div><div class="ace-line ace-line old-record-id-VDGydVtepoQVtEx0eVpuW75Osfb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FVpadlsZUonK7jxPKM5uYjdesvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在跳转到 Google Play 商店时遇到其他问题，请阅读教程：<a href="https://support.google.com/googleplay/answer/14122894">https://support.google.com/googleplay/answer/14122894</a></span></div><div class="ace-line ace-line old-record-id-Z2ubduMNioQ9yCxvREUubFMXsOd"> <span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DJ9LdpQ0Lodoz0xmrpXuFtl5sng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.3 未知来源安装提示</span></div><div class="ace-line ace-line old-record-id-X3t7dKBcNo0CA8xDSy7uUaPwsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZyQEdiKlMoKpiWxVY32uLgWqsIg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">出于安全考虑，安卓手机出厂时默认会关闭"从未知来源安装"的功能。以三星手机为例，您需要进入设置，搜索“从未知来源安装”，然后打开此选项（不同品牌手机选项会有差异）。参考教程：<a href="https://www.samsung.com/us/support/troubleshoot/TSG10001913">https://www.samsung.com/us/support/troubleshoot/TSG10001913</a> 。</span></div><div class="ace-line ace-line old-record-id-QxRzdlXlvo2vYMxdsbrujJ69sEh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MvYrdETqAobHC7xEX6ruHdXEsVe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194218000uS8mULx7sF0OoE.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-MiVedA5A5oaKaQxhfnTup3fXshN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-U5amdP4tjom4qtxk8OLuHDk1sLh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.4 安装 MEXC Apk 安装包时会提示存在风险</span></div><div class="ace-line ace-line old-record-id-F1medU1HHoW7coxjOMfuPH5ds4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UCUPdLMnroShsbxt7vYuYL28srg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">这是正常现象，请务必通过 MEXC 官网下载安装包：<a href="https://www.mexc.com/zh-TW/download">https://www.mexc.com/zh-TW/download</a> 。 </span></div><div class="ace-line ace-line old-record-id-ITIcdfROlo4sevxLyleuvSz3srb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-W096dgNPpot2i2x0oIAuBD2csBb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2.3.5 安卓用户手机桌面同时出现两个 MEXC App </span></div><div class="ace-line ace-line old-record-id-GERuduyxeoWUD8xo76au2ByOsUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZeYCdJ8mgo6GfGxCNCkuGXvesPh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">由于 MEXC 的谷歌安装包和官网安装包使用了不同的包名，使得两个渠道的安装包不能相互覆盖安装，使得一些用户的安卓手机桌面同时出现两个 MEXC App，如下图所示：</span></div><div class="ace-line ace-line old-record-id-XvajdYp7eo9zIrxOissuvX0isZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-XoaGduxdromwDMxlQBUuciKbshd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505061942561604oAdOwThanDvRw.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-A2fLdk0gGoe088xDgl2ut0lfsph"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IjPVd0lFOouaVfxj0NquYi8ysMg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为了解决这一问题，MEXC 准备创建新的官网安装包，将官网安装包和谷歌安装包的名称进行统一，从而解决安卓用户手机桌面同时出现两个 MEXC App 的问题。</span></div><div class="ace-line ace-line old-record-id-CsE5dPQO7o34TjxmhTau5WNMs5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-KtECdGyyEo3FlCxeKs4uxmL6s5f"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202505061943176545nu5ypUOzsybi2.png" style="max-width:100%;width:300px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-FypSdAqt0oAakLxQXT6uQrwosjc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-O7modggEco1v1MxCUqkuLfGHsKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您碰到这一问题，请您分别打开桌面上的两个 MEXC App，选择个人头像，点击【设置】，向下滑动页面至底部看到【关于我们】，查看如下图所示的版本号。您可以将版本号更高的 MEXC App 进行保留，将版本号低的卸载删除。</span></div><div class="ace-line ace-line old-record-id-Aimcd5ICnoPBxexSia4uD47dsdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OHFHdh6ePoX01CxFSthufZefsjh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：保留下来的 MEXC App 是全新安装的，处于未登陆状态。</span></div><div class="ace-line ace-line old-record-id-Rkg8dyRtcoc7NqxljJCuCDe4sPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-OctsddZk7oOqpHxvggdunGyDs9b"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250506194335931fO9gNWc0jshpKe.png" style="max-width:100%;width:750px;height:auto;border-radius:12px" /></div><div class="ace-line ace-line old-record-id-J9HFdwKISoatAcxxJ7muEDD9sM7"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-S8bSdh8V6oYqvcxYjTyuoFcVsah"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. MEXC App 无法正常安装或下载中断是什么情况？</strong></span></h2><div class="ace-line ace-line old-record-id-MrnCdy5Zho9PnAxjqFwuOcmUsic"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GmfgdFI0SoypW0xPUjVuMeKmsCU"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您的 MEXC App 无法正常安装，或者下载总是中断或失败，可能是由以下情况导致：</span></div><div class="ace-line ace-line old-record-id-Ud78d2jmZo7bGgx4Hhyuy8ipsNk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IEpIdtAjHon6QoxIoOjuyAhfsxc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>网络问题</strong>：请检查您的网络连接，确保设备已连接到稳定的 Wi-Fi 或移动数据网络。</span></div><div class="ace-line ace-line old-record-id-FFRCdRR9yoaebxx98WkujxFJs9c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>存储空间不足</strong>：如果您的设备存储空间不足，请删除一些不必要的文件或应用，以腾出足够的存储空间后再尝试安装。</span></div><div class="ace-line ace-line old-record-id-I28fdi9hBoxt4Cxwgs1u83dHsSh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>设备兼容性问题</strong>：确保您的移动设备操作系统满足 MEXC App 的最低要求。对于 iOS 设备，确保系统版本与 App 要求匹配。</span></div><div class="ace-line ace-line old-record-id-VDFTdbcpzo0gXmxH53cuRYuSsSd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-DRugddXf0o8HVrxYHRXu8yJ2sHb"><strong style="font-family:'arial' , 'helvetica' , sans-serif">4. MEXC App 安装后无法正常打开或启动怎么办？</strong></h2><div class="ace-line ace-line old-record-id-H1P1dsQtEouwbNx5WvFuN7UqsDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HV3xdF0ioolBMVxTsJ5uhIpLs0c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以进行以下尝试来解决：</span></div><div class="ace-line ace-line old-record-id-Ohz3dLcaOoWDhwxUZi3uy2P9sag"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OoW0d08Mxot4VLxLHhxujMm8sZd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>重启设备</strong>：尝试重新启动您的设备，看看是否可以解决 MEXC App 的启动问题。</span></div><div class="ace-line ace-line old-record-id-KpTTdTVxIopxawxObj2uYLtksAd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>更新系统版本</strong>：确保您的设备系统更新到最新版本，这有助于兼容最新版本的 MEXC App。</span></div><div class="ace-line ace-line old-record-id-ICJDdJtpvoLsuex9h2PusMzHssA"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>清理缓存与数据</strong>：有时缓存问题会影响应用启动，您可以尝试清理缓存或卸载后重新安装 MEXC App。</span></div><div class="ace-line ace-line old-record-id-WI3ldBTV2oP7ZPxbSIKugEB9sbb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UkWsdnVa0oUxU4xlzj2ufeR8s8b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在下载、安装和使用过程中遇到任何问题，欢迎联系 MEXC 客服或加入我们的官方社区获取帮助：</span></div><ul class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-LXmhdJ36XoLtLdx2TAsusIWDsib"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在线客服支持</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Q3MVdqCuhoA5ObxJjxfuNqSWsgc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">官方 Telegram 频道：<a href="https://t.me/MEXCEnglish">https://t.me/MEXCEnglish</a></span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-CDUXd7ZoQoZ2RJxHbRiufUUDsFh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">邮箱支持：support@support.mexc.com</span></div></li></ul></div><p><br /></p>