<p> </p><div><ol start="1" class="list-number1"><li class="ace-line ace-line old-record-id-ENegdRnNgo4DsKx0xh8uc6zlsDe"><div>本次活动仅对在参与前 7 天内未注册 MEXC 账户且持有活跃链上钱包地址的用户开放。</div></li><li class="ace-line ace-line old-record-id-QrKGdJ8odo7Or2xwBuMuGQ4psYf"><div>每个链上钱包地址仅可绑定并验证一个 MEXC 账户，每个地址/账户仅可领取一次奖励。充值并完成地址验证后，绑定地址不可更改。</div></li><li class="ace-line ace-line old-record-id-T88IdjhHto6ojbxVjTquafJCsGb"><div>充值资产需为 MEXC 已上线的币种，充值金额需按实时汇率折算为不低于 100 USDT 的等值金额。</div></li><li class="ace-line ace-line old-record-id-Ch0edhZdAo9nkhxArzjuZJlFsBf"><div>奖励金额因钱包地址而异。参与者将根据链上活跃度、资产持仓情况等多个维度被划分为不同等级，每个等级对应专属称号和奖励额度。通常而言，链上记录越活跃、资金越充足，对应的奖励也越高。</div></li><li class="ace-line ace-line old-record-id-Hg1OdAn7TotZ3jx6UV6u6FUMscd"><div>奖池金额有限，先到先得，发完即止。</div></li><li class="ace-line ace-line old-record-id-LSnndQRLfozvVcxvJgDuXpv3sYn"><div>空投仓位奖励将在风控审核完成后 24 小时内发放，合约体验金将在活动结束后 7 个自然日内发放。</div></li><li class="ace-line ace-line old-record-id-NrwzdonTCoVXT6xv1Ovu7qqOs7f"><div>获得空投仓位奖励后，用户可在 BTCUSDT 交易对中以逐仓模式开设多单或空单，使用 50 倍杠杆，持仓金额等于空投金额。但若该交易对已有持仓，需在使用空投前先行平仓。</div></li><li class="ace-line ace-line old-record-id-Vz8xdK9CFowFhyxQypMuzc5cslg"><div>本活动发放的合约体验金自发放日起有效期为 14 天，可用于合约交易的保证金、抵扣交易手续费、亏损和资金费。体验金不可提币，但使用体验金交易所产生的盈利可自由提币。使用前请阅读《<a href="https://www.mexc.com/learn/article/usage-instructions-for-futures-bonus-position-airdrop-and-vouchers/2">合约体验金使用说明</a>》。</div></li><li class="ace-line ace-line old-record-id-RpJrd7YaeoGlw9xdfHSuffaXsZc"><div>所有参与用户必须严格遵守 MEXC 的服务条款。MEXC 保留在活动期间取消任何从事不诚实或恶意行为的参与者资格的权利，包括大量注册账户、自我交易及与非法、欺诈或有害目的相关的任何行为。</div></li><li class="ace-line ace-line old-record-id-T0CFds1mxoxZX3xNDGKuX96SsZg"><div>MEXC 有权修改本次活动的条款。若有更改，恕不另行通知。</div></li><li class="ace-line ace-line old-record-id-Wu1Jd8DiOoxU1RxZRseufG50sHc"><div>MEXC 保留对本活动的最终解释权。如有疑问，请联系客服团队。</div></li></ol></div> <br />
<div><h2 class="heading-2 ace-line old-record-id-OCRld3c0RoofbXxvJvfu8ulysCb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 充值未到账申请找回功能介绍</strong></span></h2><div class="ace-line ace-line old-record-id-FKwjdiUaaoQntMxHquuu372As1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IGPrdmeBmoL5f0xZy2LuyqWjscc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您向 MEXC 充值数字资产未到账，可提交【<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>】表单，客服会尝试为您找回资产。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BOtHd1HTqo8jrxxswdhuS3jgs6d"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知审核结果，请耐心等待。</span></div></li><li class="ace-line ace-line old-record-id-S7pBdFHJBoyITjxXvtvutKNustb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">审核通过后，将展示资产找回的预计完成时间（一般会提前处理完成，不会超过该时间）。如遇特殊情况或找回难度较大，实际处理时间可能超过预计时间，甚至存在无法找回的可能，请您以最终实际处理结果为准。</span></div></li><li class="ace-line ace-line old-record-id-SLG2dsCW3or91Ix6VUFuwglWstg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找回资金需额外技术和人力支持，会收取一定手续费，请以页面提示和邮件通知为准。</span></div></li></ul><div class="ace-line ace-line old-record-id-VzcddnHy7oPoiWxl3n1udXLhs3e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JErIddxE9oIXY9x5LpWu9mkLssg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 哪些情况可以申请自助找回</strong></span></h2><div class="ace-line ace-line old-record-id-PG8Rd9wXZo2UgwxTjtWuifcusQk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PL5sdsa3uoL71wx8UfiupahEsZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）充值 MEXC 不支持币种。若您充值的币种未在 MEXC 上架，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Dzv1dKU7UoylGdxizNeuDONasdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）充值到 MEXC 热钱包地址。如果您的充值地址错填成了 MEXC 热钱包地址，或充值时未填写正确的 Memo 部分，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Alh0dmCCwozzpoxZYfjuJK0isEL"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）从 MEXC 提币至其他平台被退回。从 MEXC 提币到其他平台失败后，在接收平台找回丢失的资产时，接收平台可能会退回至 MEXC 平台地址，导致资金未能入账到您的 MEXC 个人账号。</span></div><div class="ace-line ace-line old-record-id-MHVQd2XuJoVr6ZxR70VuhM3UsXe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）不清楚原因/其他原因。如果您从 MEXC 发起提币已成功，但接收平台未收到资金，请谘询接收平台未到账原因。</span></div><div class="ace-line ace-line old-record-id-K6kbdoRcZol170xeGO7uwFCJsfb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YD6idI1vKoP4dixh113uKKxesPf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 充值未到账申请找回常见问题</strong></span></h2><div class="ace-line ace-line old-record-id-XpxHdv4qJoocdvxchOKuYts9sJg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-DXdjdMCa8oDYJ9xfoXFuWtDasse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.1 充值未到账申请找回需要多长时间？</span></h3><div class="ace-line ace-line old-record-id-KTpldjl21ofMwwx0omfuyD0MsGd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Yg9cd3UnBoI5VtxhA38uEnJ6sWf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您提交充值未到账申请后，MEXC 平台 1-2 天完成对您申请的审核，资产找回预计所需时长会在审核通过后展示在用户端。某些情况下，找回未到账的错误充值可能会耗费更长时间（超过60天），这取决于找回该充值的实际难度。</span></div><div class="ace-line ace-line old-record-id-HG7FdHVJ5oyKuZxcJo6ujID4sOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Nsb8dRemWoCMz9xee1IuGMHKsDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.2 退回地址无法接受资产，如何申请修改地址？以及哪些情况可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-UkyqdT48toQzeExu8JXuobJosyw"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UUiydIAz0oE9KKxIvUVuavkGsuh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">待用户确认退回地址时，若该地址无法接收退回资产，可联系客服，提供无法退回的原因及佐证资料。由客服审核后反馈申请。</span></div><div class="ace-line ace-line old-record-id-HUiddeIUFo7p5Zxyrtnu3KpGsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GqdNdTKqOoBAKlxnFknux6JKsxe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若资产找回状态为资金处理中，需要联系客服确认是否可协助取消申请并修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Jc6pdqsvjozzOXxiDYNuo7zgs3d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-SVWVdsuP6oDo58xcM2OuDIUqskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.3 超过 10 笔充值未到账，如何批量申请？ </span></h3><div class="ace-line ace-line old-record-id-DBOvdTZ3ios730xjxHSuJkFlsjh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OR83dJ6qdor2arxEfnYu566DsIf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您充值未到账数量较多超过 10 笔，请您直接联系客服协助您进行处理。</span></div><div class="ace-line ace-line old-record-id-GsVvd0sXHoDQojxqV3ouRpgbszc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-C6gGdssOjoVT5uxsoymu9qXbsLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.4 如何查看进度，审核时效，资金处理时效 </span></h3><div class="ace-line ace-line old-record-id-WgpVd9noNozZYaxRqWzuWwkXsid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QUZRdETsjowje6xcDmLuENOksIP"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">进度查看：请您前往<a href="https://www.mexc.com/zh-MY/support/deposit-recovery/record">申请记录</a>页面进行查看。</span></div><div class="ace-line ace-line old-record-id-FEZCd03TKoBjZHxuY4Dunp0nsjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">审核时效：8 小时。超过 8 小时未审核您可以联系客服进行催促。</span></div><div class="ace-line ace-line old-record-id-CznXd51TsogyC3x9oQLusflPsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">资金处理时效：参考页面展示预计处理完成时间。</span></div><div class="ace-line ace-line old-record-id-Z5ktd5WS7omLjpxKHdpu3MQgsig"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：预计退回完成时间为等待最长时间，一般来说不会超过页面展示时长。但由于具体区块链网络差异、链上转账方式等技术问题，有可能会导致处理时间延长。</span></div><div class="ace-line ace-line old-record-id-SLkkdSkhpoFRPgxtGPHuSEOpspZ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-P77idXWc6oJECTxiz8iuxbBIsCg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.5 手续费是固定的吗？</span></h3><div class="ace-line ace-line old-record-id-EwBTdX74uo2jopxgTDku8NAPs3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HHvedwkdvoP497x49CLuQfjis9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">手续费并非固定，可能会因市场状况或营运或技术成本而改变。</span></div><div class="ace-line ace-line old-record-id-BkbSdcrQ2o6Qs6xWwf9u0OnXsGg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-WzlIdIaQQomKC6xSlpQuTnMMsen"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.6 未能解决的充值未到账问题，手续费如何退回？</span></h3><div class="ace-line ace-line old-record-id-JZd6dkUz5oDir0xXkzfuxt0ysIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BsdIdYTxuoL3XFx9r5Yuo6WDsug"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若最终核实无法处理或您取消申请，手续费将不予退还。</span></div><div class="ace-line ace-line old-record-id-JRZAdqmOmosqLWx1yPbuXiFOske"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Q7cQdLKefoqyR4xtRFIutY6ls2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：</span></div><div class="ace-line ace-line old-record-id-FW9BdalnnoHgLRxZyB1uwaiEsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）我们无法保证在任何情况下都能为您找回资金。</span></div><div class="ace-line ace-line old-record-id-YA0Wd5JIooXTngxgj8LuaG6usFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如您的储值数量低于最小可退数量将无法处理，最小可退数量 = 最小提币数量。</span></div><div class="ace-line ace-line old-record-id-H6D5dlmOwoMp7sxQ4qGuubi7seb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-AzUFd1accoTHONxfEE0up65bsDf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IkrPdYdlcon8p1xS604uWqWOs9C"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 填写指南</strong></span></h2><div class="ace-line ace-line old-record-id-OyRndFhIloPeKbxzLdCuy0kOsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SU47d2dkGoBa1CxWGeYuG7HNspd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在 MEXC <a href="https://www.mexc.com/zh-MY/support">帮助中心</a>页面，点击【充值未到账申请找回】按钮。</span></div><div class="ace-line ace-line old-record-id-DXAmdZnNBonziwxEw2puSob0sRb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SLB4da8BEolU4pxRdA9u5XVUshb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940254cgsZl8vvBKUyvQ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-VbcHdIBOOoyQC1xBEdFuWyLUsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HwYYdRbJbok3AsxrTFpuPE4lsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">根据页面显示的充值未到账的原因，选择符合自己情况的原因后，点击【下一步】。</span></div><div class="ace-line ace-line old-record-id-DNNDdf1MXoHWiaxcIhZuMVBgspc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-RKHUdl3KlojjG9xlABzujNf4skh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941229hMhqErrbpUZXzV.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Q3D9d0I0lo19iZxrDI3uY1XOs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UDsYdUQgSo8fb9xIKoTuE7uZsJb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">填写所需要的材料，以页面显示为准。如充值币种、充值网路、充值数量、MEXC 充值地址、充值 TxID 等信息，填写完成后点击【提交申请】即可。</span></div><div class="ace-line ace-line old-record-id-P2kvdSO7GovOKhxbErbuRRWMsKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-M9cBdofhToPZa9xKvWhu8CZjskh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交表单后，您的退回申请将进入初步审核阶段，预计 1-2 天内完成审核。</span></div><div class="ace-line ace-line old-record-id-XTO0dDwDPoBFwoxxHB5uKugSs2e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QXytdg48morx9oxbcNxudLCVsVb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721174639445sAvBB8pzj4N0r7.png" style="max-width:100%;height:auto;border-radius:12px;width:750px" /></div><div class="ace-line ace-line old-record-id-E4p9dIXndoguZBxSX7Juh0bGsse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-EnZhdO9b8o2AitxqcOXuJESwstc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 表单填写字段说明：</span></h3><div class="ace-line ace-line old-record-id-X6t1dPpyIogvXnxQwSguWxzBsFe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BnIvdYmDEoP4tBxCejquRaRUscf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>1）充值币种</strong>：请填写准确的充值币种名称，以便核实充值信息。</span></div><div class="ace-line ace-line old-record-id-STPodpNOUoNQC5xiqJQuUX8xslc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KrTRdrMnro8mE7xXLl6ud9pVsmc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>2）充值网路</strong>：请务必根据充值交易哈希（TxID/TxHash）填写充值网路。如您无法确认充值网路，请向提币平台确认。</span></div><div class="ace-line ace-line old-record-id-VSDIdj66HoLjEpxudAqulehosDd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HbTfdbHCIo2OXIxYy3zuyCOjszb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>3）充值数量</strong>：请填写区块浏览器显示的充值数量（最多输入41位元字符，22位元整数+18位元小数）；填写的充值数量仅作参考，客服将根据TxID的实际充值数量进行处理，请以最终处理结果为准。</span></div><div class="ace-line ace-line old-record-id-RSCTd5UB8oJGWHxS0QxuWxVLsZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BAM4dbU2LopnbHxfWx8uIFHlsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>4）MEXC 充值地址</strong>：请填写交易哈希（TxID/TxHash）中显示的充值接收地址（您的MEXC账号充值地址）。交易的接收地址（Receiving Address）通常也称为“To Address”或“Receiver Address”。</span></div><div class="ace-line ace-line old-record-id-HHb2dZgDMoyveVxsjy4u8l7csSe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Mw3IdxNlfoS8h3xQD5Qu5kmksgz"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5）充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一笔区块链交易的唯一标识。只需输入充值TxID即可，请勿填写网页连结或其他信息。请在提币平台复制TxID，请勿填写网址连结。</span></div><div class="ace-line ace-line old-record-id-UIt5dHYVIozzanx9HDAuQkFDs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-TchCduO37oUREVxp4rxuMZN1sth"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940559v7Q9SdCyi9pKQd.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-NLa5dusvko84Lhx5LM5umfeKsEd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VUzYdgMr3o1Ge7xl3MRuOoF7sZd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 Ton 网络 TON 代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-WFcndboxmo2Yu1xEtTPu5qOXsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ApqldKAhVoyHvHxVUp7uSs0Fsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开 <a href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-TY5od3YSjo6zIQxHT8QuCZ29sSh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-OQnpd5e0DogDsFxs66nugSJJsah"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940280tAo5X87mQ087Hh.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-KcwydWz0eoMG0YxfebbugzAasQf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SWIwdTGaDoSQH3xXuiTuL3I9sDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到转到 MEXC 地址的对应转账记录，并点击对应字母。如点击字母 F。</span></div><div class="ace-line ace-line old-record-id-QDfWdOL4toa5nfxkHjpuiKxTs5e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-XF8udNOkrowt5dxB8SUuZk5usld"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941227Yhxj9Ihyozlf5r.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-VTDkdH2MpoqKuxxerlEuXYPesYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FMtudnlT4oP0psxP6FtuzUOasdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-RVTadJzemoSm41xrAASu6euRsxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-TYEcdhZwDoKUJyx5u2LudrevsWg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-V1redHSOGorp8ax52z4uoWl1sEg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940358QIbiqDVGYHnIfb.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-DyYtdPMtuoE1cGxwpJeuYCpas5f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-I9GhdyNsBoVZG3xAmdlud1H6sKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.3 Ton 网络其他代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-DLF9dpd8ForScNxhXK1urbsoshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Z8dndsJrFoMV6bxbGgOuG26Us1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开 <a href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-PHhWdF99Wo9hdTxth58uhKROsee"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-FI4zdMAQsovh8dxTk5mumN7Rs24"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940360hobygD2G9BMdBT.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-B1Fzdzy5UoWZ9MxLrjiu4717sQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C3vCdZ9K1oqNMCxuYZIuhXT6sIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到转到 MEXC 地址的对应转账记录，并点击“Jetton Internal Transfer”后的对应字母。如点击字母 D。</span></div><div class="ace-line ace-line old-record-id-JaX8dtPxeomkg9x6ZAWuhyPws4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-WNJsddny3o63mzxt4RHuWHRcsTf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941276u3gx3vBVwH20mq.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-TwlkddJpOoCv5XxyBrNuKgPHsgc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LJxidjTwiobTkPx3zbLu5McisVe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-KOFmd0fBbogX3xxXSWPumAC3ssh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-Uehbdc9dBoianFxOXZyuFkMAshG"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MKlLdQfLOoUA03xzCaAuRe03s7g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940712bQZXSzjm1JiXxB.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-KtoXdlSCko5xRKx4WEausbFysJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="ace-line ace-line old-record-id-JWbBdCpQnoqcNcxy1yAupZ9ns8u"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 补充资料填写</strong></span></h2><div class="ace-line ace-line old-record-id-FmcPdqiPporX7qxhLk4unt0ys5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Hec6dodIMoeQFlxDGaOuCbinsYi"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您的申请通过审核，MEXC 客服将及时披露原路退回地址给您，您需要核对退回地址是否正确。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UnbUdxK34onAwNxyi8RuGgN1sfc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果退回地址正确，请点击【确定退回至该地址】，您的资金将被退回至该地址。</span></div></li><li class="ace-line ace-line old-record-id-LyJtd4cQ4oAF1YxsMlQulVyNs8f"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如发现地址有误或无法接收资金，请点击【取消申请】，并联系在线客服提供正确的退回地址资讯。</span></div></li></ul><div class="ace-line ace-line old-record-id-TDl7ddZCUouA3lxcM50uSAuwsWh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C13Odr1j7olwQ2xLJhSut1gosUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">需要注意的是，储值 MEXC 不支援币种及储值至 MEXC 热钱包地址两种情况，仅支援原路退回。</span></div><div class="ace-line ace-line old-record-id-Gx4ldvh29ohJ4nxSrvuuJGFEstf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-W1OxdjMuEoz3kXx0pf8urxinsZg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940920TIfE0vnznz5N5E.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-ISgvdnHfjoBcGpxQj8auUNUBsWd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-GrGCdYJJUoG0w4xsyAlux60Xs6b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您点击【确认退回该地址】，即表示您已确认该地址为有效且正确的地址。 在此之后，若您未能成功通过该地址收到退回资金，MEXC 将不承担相应责任。</span></div><div class="ace-line ace-line old-record-id-LyOddk0aEoQ2ncxqFImugScJscd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-PeGIdYXV3o0B4gxt3j3u5DkesPe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171939682mqmVlq4b2Qj8gR.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-GfF2dflMUoZhlrxcRjXuBGaKs2g"><br /></div></div>
<div><div class="ace-line ace-line old-record-id-N82Gd4fvUoLmhFxGDgNuLSYFsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您在 MEXC 平台进行充值或提现时，可能会碰到充值/提现网络【暂停】的状态。如下图所示：</span></div><div class="ace-line ace-line old-record-id-YzwcdOxSDoGb9kxS20wuvzaLsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Peq2d6newoBDHuxHVtiuxARhsne"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507182053057377Xtqrbb2qxtcIK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Ry8UdSx5Soz0fSxLD9qunLQAshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EJJldnDnBoVmewxetQyuLuVHsJf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何查看平台当前充值/提币状态</strong></span></h2><div class="ace-line ace-line old-record-id-UwGad0iVTorThXxPsgfuOTN6sTh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Z8lTd9YwOo37r5xx38YuZ67tskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为了便于用户实时查看代币的充值和提币状态，MEXC 提供了专门的查询页面。</span></div><div class="ace-line ace-line old-record-id-NoyvdSky2ovFQsxcUIMuXidhsdj"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-F7b4dkXYzosp06xzAHmubKEcsvc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"></span></div><div class="ace-line ace-line old-record-id-Tfbydh6knoYhlsxet1fu4TqSs2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Uvp4dw2lPoJqmKxWnsCuXz7Wsvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在页面的搜索框中输入代币名称，快速查询其充值和提币状态。或者您还可以勾选【仅展示网络异常币种】选项，即可仅查看充提状态存在异常的代币。</span></div><div class="ace-line ace-line old-record-id-ERK9d0NXNoEwivxKHEmuIyVLsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ObIKdtqgVoAL6GxipX3uMj1jssb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205304651HjZq9OVg2qRdQU.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-GNL0dSgLpo1MULxZgvJuxF6ZsOb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Rc68dW17EoCAzOxyMEFuZhYcs8E"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 暂停充值/提现的常见原因</strong></span></h2><div class="ace-line ace-line old-record-id-GvxVdA5K1ogdcBxBlnQuCfRWsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CPmOdpPcQojuXhxuHeFubZN2szp"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）链上维护。由于区块链网络本身正在进行升级或维护，交易所需等待链路稳定后，才会重新开放该币种的充值与提现功能。</span></div><div class="ace-line ace-line old-record-id-XPDHdqa5dokJ2AxF41LuVmfas3E"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KoHDdvqy3odgQLx7SwJuSJhFsFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）钱包维护。由于项目方发布新版本或平台节点升级，交易所需对钱包系统进行更新。不同交易平台的维护周期可能存在差异，待钱包功能恢复后将重新开放充值与提现。</span></div><div class="ace-line ace-line old-record-id-Kv3ed9TZOof3rOxvLldu0R1esTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BTvGdF1dYohipVxzEe5uTHSOsng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）禁止充值。MEXC 暂不支持某些币种的充值功能，若用户在此状态下进行充值操作，可能导致资产无法找回或永久丢失。</span></div><div class="ace-line ace-line old-record-id-TCGOd21eKo0Nt4x2vaPuCA1ss8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lgq0dneyLoxcKxxTj5huoubVsUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）应项目方要求。应项目方提出的需求，基于主观或客观原因，平台需临时配合关闭该币种充值/提现，恢复时间将视项目方进度而定。</span></div><div class="ace-line ace-line old-record-id-Nun7dLR8WoxCCaxxNAWuZnnwsxc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VjDjdL6PDozkgFxerMuuOjRcszg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）项目升级。当项目方更换合约地址或进行协议升级时，为保障资产安全，平台将暂停相关币种的充值功能，待升级完成后恢复正常使用。</span></div><div class="ace-line ace-line old-record-id-NNrpdnNZJoWhkpxsTOWup6nXsqf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XQKjdY4RwobDAmxa7AOusk2IsKH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）项目方跨链桥问题。部分多链部署项目可能涉及跨链桥操作，例如用户从 A 链充值，B 链提现。此类操作需平台协调处理，若跨链桥服务异常或正在维护，相关充值/提现功能将暂时关闭。</span></div><div class="ace-line ace-line old-record-id-U9yNddajFoh462x2newumsCusig"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NtUmd0ChHoQEKUxCv45uVmqisge"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 钱包维护导致充值/提现暂停怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-INfCdDzeyo0Q4Nxw3TCuSSYXs1f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DetKdyHgBozBIYxoypGuUA0wsnd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在充值/提现维护期间，如果您还没有发起充值/提现，您可以选择其他网络进行充值/提现。如下图所示 SHIB 代币，SOL 网络充值暂停，您还可以选择使用 BSC 或 ETH 网络进行充值。</span></div><div class="ace-line ace-line old-record-id-WdvXd4LUOo6AHoxMYQkudFyzsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SP1Zdxj1yo5iupxsB85uJ8Rjsre"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305293hDohT6PFW96Azk.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-A9BFdcGB2o7rw5xH4cDuJPgos0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Tzvvd3uhvonWVVxkNm8uHuhjsUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值维护期间，请勿发起充值，否则您的资产可能丢失。您可以点击页面上的【网络恢复提醒】按钮，当网络恢复后，平台将通过邮件和站内信的形式通知您。</span></div><div class="ace-line ace-line old-record-id-K4OFdiRW3orxB1xqnZZu0EELsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E94pd4xxWoAsMixZCkquHliYsPh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已经发起充值，请您耐心等待，直至充值通道开启后，MEXC 才可继续协助处理该币种充值未到账问题。</span></div><div class="ace-line ace-line old-record-id-HgLQde5SYoqfhSxnNg4udZdCsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Tks6dnRASo6Vetx1Mi4ucu8ystg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305397Z8c0peN15Y75ZK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-KT4UdidgZouMcTx4ECXu48YcsAh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MejOdyiZ8oqOYpxIdj7u0pJisRe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 1：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E7%8A%B6%E6%80%81%207%EF%BC%9A%E5%AE%8C%E6%88%90-,%E7%8A%B6%E6%80%81%201%EF%BC%9A%E5%85%A5%E8%B4%A6%E4%B8%AD,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">入账中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-BP7hd9i29oeCo8xto0EuqnaRsmd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 2：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%82%A8%E7%9A%84%E8%B5%84%E4%BA%A7%E3%80%82-,%E7%8A%B6%E6%80%81%202%EF%BC%9A%E9%A2%84%E5%85%A5%E8%B4%A6,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">预入账</a></strong></span></div></li><li class="ace-line ace-line old-record-id-ERzVdAWlqoKgDSxHrVUugjV9sVd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 3：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E3%80%8B%E8%BF%9B%E8%A1%8C%E4%BA%86%E8%A7%A3%E3%80%82-,%E7%8A%B6%E6%80%81%203%EF%BC%9A%E5%85%85%E5%80%BC%E6%88%90%E5%8A%9F,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">充值成功</a></strong></span></div></li><li class="ace-line ace-line old-record-id-Mzgqd0vcLosXEoxkmlTuQUXasag"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 4：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E5%90%88%E7%BA%A6%E8%B4%A6%E5%8F%B7%E3%80%82-,%E7%8A%B6%E6%80%81%204%EF%BC%9A%E5%BC%BA%E5%85%85%E5%80%BC%E9%80%80%E5%9B%9E,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">强充值退回</a></strong></span></div></li><li class="ace-line ace-line old-record-id-BIf5dsccGoTCR7xbAOKuAYbCsQg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 5：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%9F%A5%E7%9C%8B%E9%80%80%E5%9B%9E%E8%AF%A6%E6%83%85%E3%80%82-,%E7%8A%B6%E6%80%81%205%EF%BC%9A%E6%97%A0%E6%95%88%E5%85%85%E5%80%BC,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">无效充值</a></strong></span></div></li><li class="ace-line ace-line old-record-id-YYxXdvpbgoOrYFxZxhwu4MYWsdO"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 6：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E5%AE%A2%E6%9C%8D%E5%9B%A2%E9%98%9F%E3%80%82-,%E7%8A%B6%E6%80%81%206%EF%BC%9A%E5%8F%97%E9%99%90%E4%B8%AD,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">受限中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-DjzmdkvWLodThsxqEERuGJjEsuf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 7：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%82%A8%E9%80%80%E5%9B%9E%E8%B5%84%E4%BA%A7%E3%80%82-,%E7%8A%B6%E6%80%81%207%EF%BC%9A%E5%AE%8C%E6%88%90,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">完成</a></strong></span></div></li></ul><div class="ace-line ace-line old-record-id-TCv2dGLpboJNodxOYbYuyUEhsTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JnfFdjKEeoRGiqxAWvluMmqZseh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 1：入账中</strong></span></h2><div class="ace-line ace-line old-record-id-MDQedPOmWof6pex5h2uuEyg6s5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-P6nRdYT48o6MzfxY9Anu7UlYsjd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-Ong7dwZoLoFqyKxSBWmuHjPVsid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）查看<a href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">区块确认数</a>是否满足入账要求。满足所需确认数后，资产可进行提币或转账等操作。</span></div><div class="ace-line ace-line old-record-id-Gc48dBfHyowOZTxTXnwu0MDEs0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）确认充值通道是否开启。如果充值通道未开启，需耐心等待充值通道开启后才可协助处理您的资产。</span></div><div class="ace-line ace-line old-record-id-HfVpdlTWdoFGkXxQNkyu93f0sj0"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Nb63ddhIAoVvt8xH2KJugIRUs9d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 2：预入账</strong></span></h2><div class="ace-line ace-line old-record-id-LbgcdrwWHoIvuNxdqD6uiP17s9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LbUMdFUAboSF4ZxO7vhu174EsBd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-HgjPdao3xoQaIyxybMJuvji8s52"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账确认数低于入账成功确认数，在充值满足入账成功确认数要求之前，满足预入账确认数之后，用户资产可以用于交易，但不可提币，资产入账成功后才可提币。</span></div><div class="ace-line ace-line old-record-id-O4Dedfklqo223jxXBWyuf0UssUN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CtI4dGTDvoH8v1xQ4fOu2zdIsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您因某些原因触发风控，您的充值将无法预入账，需等待确认数满足入账成功确认数后，您的资产将自动到账。</span></div><div class="ace-line ace-line old-record-id-YY8hdiCsOodtQ5xw8VeuBmBAs4b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OjuHdKZH8oNz6IxqTLTuvnnpswJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于更多预入账内容，您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791526201">什么是预入账</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-GoM4dOUYzofcz7xdX8vu3958smd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YygGduDSBoSrfkxjKGSu5F5ssuM"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 3：充值成功</strong></span></h2><div class="ace-line ace-line old-record-id-IDwJdhwGUoDF23xbtIjuuU2CsUe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-R1A2ds7JroxcWzxBEPKuu3KUsOg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-RDB4d52e6ocXdTxj7YzuTu9usCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">已成功到账的，如果您在账号内未找到充值资产，请检查充值账户是否正确。</span></div><div class="ace-line ace-line old-record-id-E107deUAdoNqUTxiZ5fuksXEsXK"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AxNIda09UoA11MxKU8SuiyT0sjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您的充值状态为成功，但您未在账号内找到充值资产，请检查您的资产划转记录。若您充值时选择充值至合约账号，资产将被自动划转至您的合约账号。请同时检查您的现货账号和合约账号。</span></div><div class="ace-line ace-line old-record-id-Aq8pdtS85oUHlXxlunCuu08hs8b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FfB8ddlOdoyibZxSD0SunK4Wsgd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 4：强充值退回</strong></span></h2><div class="ace-line ace-line old-record-id-X6QFdWKnIoYcp0x8XtDunVVnsfh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ISEZdrw4Kosbzkx1hhOuUmgfs4f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-RcF7dFkSaouUTqxQbBAurK99sRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">未上架资产已退回，点击强充退回按钮即可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-HSntd5OWJoAP5dxhzlYuVdoIstg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FjJDdBqoyocUnBx2HdRu2cjLsKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您充值的资产为下架币种，MEXC 已不支持该币种充值。 该资产已自动退回至资产发出地址，点击强充退回按钮即可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-OGeCdAhkfoxzQ6xqDvtu1ydQskz"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NDYadQZ5XobryXxRT9YuJuq9slb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 5：无效充值</strong></span></h2><div class="ace-line ace-line old-record-id-XC6wdljDpo7kGKxQEl3uZrQssxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-X0jqdJ3rPoGzIDxTloju1mwpsNb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-WMjIdnlr5oZFqmx7k1Guvczzs4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">通常情况下，若一笔转账被多次记入账户，或实际充值数量为零，系统会将其判定为无效充值，不会计入您的账号资产。</span></div><div class="ace-line ace-line old-record-id-XL6wdSPGBoC0TgxZ430uaphqsGc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">建议您查看自己的充值记录，并与资产转出平台取得联系，进一步确认该笔转账的有效性。如有任何疑问，请随时联系 MEXC 客服团队。</span></div><div class="ace-line ace-line old-record-id-KgRqd4SdIoIhyNx9PBCujTiosRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YhH7dvHLNoNgzpxrAZmuENrPsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 6：受限中</strong></span></h2><div class="ace-line ace-line old-record-id-Qtubdw4NrosVGvx1QbJuC4YvsMd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WciidxQtcoNm6gxJukMu4uy8sBe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-Gz4eds5n4oLskExrWyzuZ8Ajs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">由于不同地区的法律合规限制，某些账号充值功能有所限制。 若充值状态显示为受限中，请您根据页面提示完成 KYC 要求，完成后即可恢复充值功能。 如果您不愿意或无法完成 KYC，也可在页面点击充值退回，提供页面所需资料，MEXC 将在一周左右为您退回资产。</span></div><div class="ace-line ace-line old-record-id-GtrXd1nwdoWSccxjBCPu0E9fs1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PqBJd0BaQoLK2dxZFEWuux9xsff"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 7：完成</strong></span></h2><div class="ace-line ace-line old-record-id-GrsVdiDFmoGcFDxbxgDuIYAfsTb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SUYMdTq0ooQjiqxPx1Ku4xbSsJh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-LLcudrcaoov5aoxhtmAuLcejsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">受限资金退回完成，点击可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-VvaedNhQOov79FxavS3u2Xk7sZg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-J2zAdy2aRoLxtVxI1czuTlWFs6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值入账进程中会存在两个确认数。</span></div><div class="ace-line ace-line old-record-id-UKhHdQw5to7vYdxkNGGuK9RNsVd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OTlvd5zmfoWI8Tx328Pu9z0Ushh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一个确认数达到（预入账）：当用户充值的数字货币交易在区块链网络中获得足够数量的确认时，资金被预入账。用户可以在 MEXC 进行交易，但不能进行出金操作，如提币、转账、法币出金、发放红包、子母账号划转等。</span></div><div class="ace-line ace-line old-record-id-L3wjda2z7ohmvjxWzHpua7pwsuf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lv8JdKU5IoTHnpx2XHduzavmslb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二个确认数达到（入账成功）：当用户充值的数字货币交易在区块链网络中获得更多的确认时，资金正式入账。用户可以进行正常的提币、转账等操作。</span></div><div class="ace-line ace-line old-record-id-Rjnsd0zY3ocMOBxBq9rujWZSs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UhZfd57b5ob2pwxiEdSuFMrEssc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507181057388750z89rN4Q2R8rTW.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-XVd6dC9dOo1wPuxseZ9uD5gUssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZDk2dq7X5ocsOZxW5isulkbJsGe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该机制可以大幅提升用户的充值到账速度，缩短用户从充值至交易的进程，进一步提升用户的充值效率。如果您的账号充值页面不再显示预入账信息，可能是该充值网络暂不支持预入账。</span></div><div class="ace-line ace-line old-record-id-Vm59dMjHtorQNSxnjuvuNvLusFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JUp3dSF7RoglJcx1teouR1wEsie"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账优势：</strong></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-A7E3dIYClosB5AxFKifuyOG5sVD"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提高安全性：通过等待区块链网络确认，防止双花等欺诈行为，确保用户充值的数字货币真实有效。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-WrECdOowqoLi0gxrRufuQsfFsbb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提升用户体验：允许用户在第一个确认数达到后即可进行交易，加快了资金到账速度，提升了用户的体验。</span></div></li></ul><div class="ace-line ace-line old-record-id-Gn9rdHNZuospS1xslgVudwLdsHe"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-XaMLdWaUNoTk4mxCV1zuMtrZsdb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-RIFOdqTovouIhMxzIRbuqLD0sad"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 什么是加密币充值</strong></span></h2><div class="ace-line ace-line old-record-id-PODFdGbppotGCwxs7ijub6bNsnb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Rjkad7NE4owuyixV5cUuGP7Vs3f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币充值是指用户通过区块链网络，将<a href="https://www.mexc.com/price/BTC">比特币（BTC）</a>、<a href="https://www.mexc.com/price/ETH">以太坊（ETH）</a>、<a href="https://www.mexc.com/price/tether">USDT</a> 等加密资产从外部钱包或平台转账至 MEXC 账户的过程。</span></div><div class="ace-line ace-line old-record-id-WR9EdAf4Goi7Nexw7tou3o82sle"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C5mQdweeEoTFjAxzXRnuGY9NsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您在其他钱包或者平台拥有加密货币，如何充值加密货币到 MEXC 平台：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Yt5GdvKSnoTmB9xOPYyu5TqusOh"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-deposit-crypto-to-the-mexc-platform-app/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何将加密货币存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-J2RydWdyXoX7uFx5Ky6ugZOhs9g"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-deposit-crypto-to-the-mexc-platform-website/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-NyZ4dKpCbokAlDx3qmOuFfUpszh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FGVTdiW68oTxKwxOOsnuXWOMsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 充值加密货币之前注意事项</strong></span></h2><div class="ace-line ace-line old-record-id-SAaYds2rGoiditxf4FQuHniYspg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ObmFdvx4UoZOfQxfvpAuHw2Ps2c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）选择转账网络时请确保所选网络与提现平台的网络保持一致。例如，您在 MEXC 选择的 ERC-20 网络，那么在提现平台也应该选择 ERC-20 网络进行提现。如果您选择的网络有误，将造成资金损失。</span></div><div class="ace-line ace-line old-record-id-KHdMdhOYRogbTSxpIbKumNeLsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LkvddJudpoMcvFxkGfguctdhsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）在操作前您还需确认代币合约地址，请确保您充值的资产合约地址与 MEXC 所支持的代币合约地址相同，否则您的资产可能会丢失。查询完整合约地址可以点击币种合约地址末尾，以便跳转并查看完整地址。</span></div><div class="ace-line ace-line old-record-id-BTM5dRaQioxXvTx908Uu4eGMsFf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-GVGYdi57AosVt5xvo33uf5AWsSz"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105010704dmUsqZActvPVql.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-FoYUdExFQoSqOxxDBrculybrsLh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IqWndIuG3oxjOCxUCLDuJdsAs3f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）有些币种充值时有最小充值数量要求。充值金额低于最低限额将无法到账或退还。</span></div><div class="ace-line ace-line old-record-id-SHgcds9YSohlQzxAgdwuBgy1sye"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NsMfdUHDTo4d5ExDY2xuC9Tdstd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）充值时您可以选择将代币充值至您的现货账户或合约账户。设置充值账户后，每次充值将默认入账到您设置的账户。若充值资产无法入账至合约账户，会默认入账到您的现货账户。</span></div><div class="ace-line ace-line old-record-id-BJeQdevudo1Q1VxUYntugkYvs4f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Ripsd9pkVoys0KxfmCKuyrqlsfB"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105011170sEzXu64fnnGcUT.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-NoOId10T5oHeXzxmSMwu4ahrsVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EcX0dTjEkoxWjix5pDNuSsc8sGc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）充值发起后需要区块网络的节点进行确认。根据区块链及其网络当前的流量情况，确认时间将有所不同。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-TmK0d3TLnoeiyWx6LfOuM5Gfszg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>预入账</strong>：满足预入账所需确认数后，该资产可交易或划转；预入账的资产不可进行提币或转账等操作。</span></div></li><li class="ace-line ace-line old-record-id-PhbCdSLroop7kPxY1nuufXyfswh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>入账成功</strong>：满足入账成功所需确认数后，资产可进行提币或转账等操作。</span></div></li></ul><div class="ace-line ace-line old-record-id-MjDgdVniVomzyNxSm77ubNxlsrc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ZcY3d6Z80oLIuCxJGeoun5RMsje"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105010978frXgR8ZZ0KMimJ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-VquzdVt8YomwZ0xolu9uIt28sAb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div class="ace-line ace-line old-record-id-Z5BvdXdueomViJxkV7VucujRsOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-I85vdNxC1o3irKxaF7GutOd4sAh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 提升密码安全等级</strong></span></h2><div class="ace-line ace-line old-record-id-S5SEdLSbYoQyZtxPaGLu7Faus5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-JLXGdplMZonFkoxlffMuP9V7ssf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 密码设置</span></h3><div class="ace-line ace-line old-record-id-D1T5dH7c5oTHj9xoWUXug1cOssb"><br /></div><div class="ace-line ace-line old-record-id-DCwLdhPTloPBhKx3Ficu6DxPsHf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><div><div class="ace-line ace-line old-record-id-DCwLdhPTloPBhKx3Ficu6DxPsHf">请设置复杂且唯一的密码。密码要求至少 10 个字符，且包含大写字母、小写字母、数字及符号，并避免使用明显规律或易被他人获取的信息（例如您的姓名、邮箱名、生日、手机号等）。</div></div></span></div><div class="ace-line ace-line old-record-id-U0n6ddWMFo6cROxqcOouLuaLsPg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Z6QHdMXCVoYmM3xZYVgu69pMsng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>不建议使用的密码格式</strong>：lihua、123456、123456abc、test123、abc123</span></div><div class="ace-line ace-line old-record-id-SqtkdPsqSoo0Nuxmj9KuCnmysyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-C8LPd8f9bou1YXxiH6juaeV3sXc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 密码更换</span></h3><div class="ace-line ace-line old-record-id-ZhdfdmZLso0h8txO9VwurCofsmf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PH1GdTyQOoodS9xtIJau2YMPske"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">建议您定期更换密码以增强账户安全性，推荐每 3 个月更换一次密码。每次更换密码时，最好使用完全不同的密码。</span></div><div class="ace-line ace-line old-record-id-POO8d4hRMo0SSuxhdXNu7cVdszd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ZqtrdweQBoIfnIxPlK9uI1tNsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">另外，请您严格保管密码，不向他人透露密码信息，同时 MEXC 员工不会以任何理由向您索要密码。</span></div><div class="ace-line ace-line old-record-id-PI51dwqdAolQpWxp8z4u8EWdsic"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IZrsdE5zToNa5mxy5zBumrWKsEc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 绑定谷歌认证</strong></span></h2><div class="ace-line ace-line old-record-id-Jm98dEo3womRt1xDwWfuQW76sMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IRcbdScPaoO5q2x5rmBuGL2osKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">谷歌身份验证器绑定：【谷歌身份验证器】，即【Google Authenticator】，是谷歌推出的一款动态口令工具。您需要用手机扫描 MEXC 提供的条形码或者输入密钥。添加完成后身份验证器上每过 30 秒就会生成一个有效的 6 位的验证码，绑定成功后，每次登录 MEXC 都需要输入谷歌身份验证器上显示的 6 位验证码。</span></div><div class="ace-line ace-line old-record-id-ZsUsdKUH5oLC9RxRgmfufakEsKb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KfFQdfFvYolLxYxlNGBusLhmsVe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">谷歌验证器绑定教程：<a href="https://www.mexc.com/zh-MY/learn/article/17827791509545">如何设置谷歌验证器</a></span></div><div class="ace-line ace-line old-record-id-OiRBdHoKiodXMSxppxnuZF6Kscc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BJFcdzPSUo6C81xEVVzulYPJsPc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">需要注意的是，谷歌验证器绑定时：</span></div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-MyLYdH9RZodPQmxtYNXu8aE6skf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>连续输入错误验证码达 3 次</strong>，系统将在画面上显示提醒：“验证码错误次数过多”。</span></div></li><li class="ace-line ace-line old-record-id-XxJtdWQZzoA8rfxrrlLurM8ss0c"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>连续输入错误验证码达 5 次</strong>，系统会通过<strong>短信、站内信与电子邮件</strong>发送通知给您，提醒留意帐号安全。</span></div></li></ul><div class="ace-line ace-line old-record-id-NGTVd72uto4xG0xkMHYu6wZesQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YRuQd4zqfo7vDfxNTPSuJaH1scw"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在绑定谷歌验证时失败，我们建议您参考以下方法：</strong></div><div class="ace-line ace-line old-record-id-YnICdpdewoXEwzxyiOhu7WeYslf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）如果您手机上绑定了多个账号的谷歌验证器，请确保您输入的是 MEXC 账户邮箱对应的谷歌验证码。</span></div><div class="ace-line ace-line old-record-id-CwIKdTokgoI3I6xlMrVuBzLqsIg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）手机时间需要和时区标准时间一致才能验证成功。</span></div><div class="ace-line ace-line old-record-id-DyhzdW7koodXb4xA89uulehqsQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）部分手机需要绑定后重启才能进行验证。</span></div><div class="ace-line ace-line old-record-id-GN9RdwTZ2oDCxPx6B1cuWe4dszd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）在扫描二维码前需要开启摄像头，并授权 App 使用摄像头。</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-WnSXdmuCgoZQVQxBA5guKjFdshd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）每次解绑之后再绑定得到的秘钥及二维码都不同，请务必保存最新的秘钥。</span></div><div class="ace-line ace-line old-record-id-HIDvd233Mo7bEWxrMeguwjiLs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-UsnDdLZbxoSP4UxFlYruioJqs2b"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 设置防钓鱼码</strong></span></h2><div class="ace-line ace-line old-record-id-P7uUdZQd6oFr4PxegAPuNjN9spr"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BQ79dPt9HoyCaCxukiburgG4sBc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">防钓鱼码是用户设置的一串字符，能够帮助用户识别仿冒 MEXC 的网站或者邮件。如果您设置了防钓鱼码，收到了来自 MEXC 的邮件却没有显示，那么可能收到的是钓鱼邮件。</span></div><div class="ace-line ace-line old-record-id-NPkudVCnToFOlixjTPqut8FBsXb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FnHTdMR6AogbjMxcFO2u7zcSs4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">防钓鱼码设置教程：<a href="https://www.mexc.com/zh-TW/learn/article/17827791516862">如何设置MEXC防钓鱼码</a></span></div><div class="ace-line ace-line old-record-id-UxOedjntmo5noGxP5KUuM7eKsfb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div>
<div><div class="ace-line ace-line old-record-id-DHt5dkEZUohEubxC6cCuZGxls6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">短信诈骗是一种利用短信（SMS）作为媒介进行的欺诈行为，旨在窃取用户的敏感信息（如钱包私钥、登录凭据）或骗取加密货币资产。这种钓鱼行为通常通过伪装成可信赖的实体（如交易所、钱包服务商或政府机构）来诱骗受害者。</span></div><div class="ace-line ace-line old-record-id-CQ0dd9bRAotENOxFumOud5KWs2d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-G195dEbuSoAmqtxeeM3ugdJfsyh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 常见短信诈骗案例</strong></span></h2><div class="ace-line ace-line old-record-id-FaE5ddjwCo6krgxHxBMudotYs1m"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-OdWedaCfYorTyoxjWrAuPfHfspf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 假冒 MEXC 官方主体</span></h3><div class="ace-line ace-line old-record-id-LVkvdacK8ojQ6dxWhdTurEh0sxM"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Mm0nd3rRWo6m0AxBqrku0KSgsQh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">诈骗分子假冒 MEXC 官方名义向平台用户发出诈骗短信，用户按照短信要求操作后，或点击短信中的钓鱼链接，可能会造成个人资产的损失。如下图所示短信发送主体并非 MEXC，另外短信中还带了一个钓鱼网站的链接。</span></div><div class="ace-line ace-line old-record-id-OdIBdco6WoA1FxxnkVQu5qNHs6g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-HeqQd6TsHoQjZBx0AGRuGA9Bsce"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250609154001076i784NZNbsSuFWT.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:600px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Nvuid2uFMo40VaxqF3quAjlFsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-BilVdiMyKoa9cpx6zspuFYuJsGf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 假冒登录信息</span></h3><div class="ace-line ace-line old-record-id-EBtRdYZFEoO0aJxopdyuJ5hysPg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VZsHdpLSkoUlBqxH8h4uLOYbsQJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">近期有诈骗份子假借 MEXC 名义发送短信，内容多以系统通知或安全提醒为名，实则意图骗取用户信任。这些短信的发送者名称经过伪造，会显示为“MEXC”，甚至与用户过往收到的官方短信混在同一对话中，更具迷惑性。</span></div><div class="ace-line ace-line old-record-id-NDBydDfWkoeN2kxxOMqu5KassDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Q0bjdmAUroDx7FxpNQHu9Knfsnf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">诈骗手法可能包含<strong>诱导点击可疑连结、回拨电话、提供账户信息，或下载恶意应用</strong>等，请务必提高警觉，避免落入陷阱。</span></div><div class="ace-line ace-line old-record-id-K09Bdv7GSoOf9BxUjP6uQkdjsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LEHDdd8pBoHNlmxbHnqu8jetsec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如下图所示诈骗分子假冒异地登录短信，欺骗用户拨打诈骗电话，从而进一步获得用户的账号、密码等个人信息，盗取用户资产。</span></div><div class="ace-line ace-line old-record-id-DFiRdvhFBoABV8xIGnquNy6NsJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-LMJXdtRaIojY8jx1kAMuE9OTs7f"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250609153951338NCHyo4AjFyh9vC.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-WwBVdC5VXo8mxKxCCf9uNvDjsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-KPEtdTnWtoZS89xDhBKuox4Wsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.3 假冒钱包信息</span></h3><div class="ace-line ace-line old-record-id-CeJwd7ibmo1pS3xh741uPuq4sPg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C4mldkvggoIssIx16FkuYGkKszc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">诈骗分子假冒使用第三方钱包关联用户 MEXC 账户，欺骗用户拨打诈骗电话，从而进一步获得用户的账号、密码等个人信息，盗取用户资产。</span></div><div class="ace-line ace-line old-record-id-LqCodDdcAouhmexwVn4ubpXcsSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MDEjdSK9KoLhcNxzGWBuedAysQg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202506091539515207GhLwMlkSr9fbj.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-YG9fdb7ijoLrE3xjZG1uIiIxsqg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-FzmndzujYoPCEmxqmGpujsLCsgh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.4 假冒提币信息</span></h3><div class="ace-line ace-line old-record-id-An9wdGYbfoIGGUxcnGMuWFB6sOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KSlRdeatBomYAAxD4UruFrh8sng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">诈骗分子提供假冒的提币验证码，诱导用户误以为账号被盗，欺骗用户拨打诈骗电话，从而进一步获得用户的账号、密码等个人信息，盗取用户资产。</span></div><div class="ace-line ace-line old-record-id-QCPMdmdWjoXSMrxSmA0uUTr4s9b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ZY0fdsCoJo73oqxy4FHunRM7sUh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250609153951892wN29t5qiaXNYw0.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-EsEqdZ3C2ovMCJxVyjNubBKbsae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PQcOdt1iyoBDatxYeFUu3sXKsqL"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 如何防范短信诈骗</strong></span></h2><div class="ace-line ace-line old-record-id-NRWhd6ynDo8dh0xhwPJugifNscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HAH4d20emoXUjVxpNW5ua0XAs9e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）MEXC 官方短信中不会包含任何联系方式，如电话、网址、邮箱等信息；也不会向您索要个人隐私信息，如账户密码、私钥等。</span></div><div class="ace-line ace-line old-record-id-Yi5sdjnfgocoeRxGLpYuVZpLssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）不要随意点击短信中包含的不明链接，尤其是短网址。</span></div><div class="ace-line ace-line old-record-id-XfSCdczEcocR0OxHeWOuEyLksDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）短信中如果有明显语法错误、拼写问题，或过于紧急催促，需要您提高警惕。</span></div><div class="ace-line ace-line old-record-id-UmiOdn6XPop2bQxlVX3uEhpCsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）不轻信身份、中奖、投资等说辞，诈骗者往往会通过制造紧张气氛使您失去判断。</span></div><div class="ace-line ace-line old-record-id-TbLSdSCpqoGsZGx6B94ukG3iswe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）请您通过官方正规渠道确认收到的短信内容，MEXC 短信不会包含链接、要求来电或索取密码等敏感信息。如果您对短信内容有所怀疑，您可以通过联系官方在线客服或发送邮件至<a href="mailto:service@mexc.com">官方邮箱</a>等方式进行确认。</span></div><div class="ace-line ace-line old-record-id-OSxpdZTDGoVDSBxogS3uUkpWsVE"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）加强个人信息的保护，避免个人隐私信息的泄漏。</span></div><div class="ace-line ace-line old-record-id-HWPYd8YpPoGZKlx1UZmuPwXPsnc"><br /></div></div>
<div><h2><strong style="font-weight:bolder">什么是 MEXC Launchpad？</strong></h2><div><span style="color:rgb( 0 , 0 , 0 )">MEXC Launchpad 是一个创新型的代币认购平台，用户只需完成指定任务并达成参与条件，即可使用 MX 或 USDT 等代币，以优惠价格参与优质项目的代币认购，公平获取潜力资产。MEXC Launchpad 提供了两种不同的参与方式，满足不同用户的需求：</span></div><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div><strong style="font-weight:bolder">抢先参与</strong>：可以优先以较低的价格获取有潜力的新项目代币。</div></li><li style="text-align:left"><div><strong style="font-weight:bolder">折扣购买</strong>：有机会用大幅折扣的价格购买主流代币。</div></li></ul><hr /><h3><strong style="font-weight:bolder">参与资格与规则</strong></h3><ol style="list-style-type:decimal" start="1"><li><div><strong style="font-weight:bolder">谁可以参与 MEXC Launchpad？</strong></div></li></ol><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/learn/article/17827791509561"><strong style="font-weight:bolder">完成 KYC</strong></a> 认证的用户可以参与活动。</div></li><li><div>做市商和机构账户不可参与活动。</div></li><li><div>受限制国家/地区的机构和用户不得参与活动。</div></li></ul><div> </div><ol style="list-style-type:decimal" start="2"><li><div><strong style="font-weight:bolder">如何参与Launchpad？</strong></div></li></ol><div>前往 <strong style="font-weight:bolder">Launchpad 活动页面</strong>并选择您想认购的项目代币。</div><div> </div><ol style="list-style-type:decimal" start="3"><li><div><strong style="font-weight:bolder">可以同时参与 MX 池和 USDT 池吗？</strong></div></li></ol><div><strong style="font-weight:bolder">可以！</strong> 两个池独立计算，用户可同时参与，但需分别满足各自规则（如 USDT 池需完成任务），详情请参考具体公告。</div><hr /><h3><strong style="font-weight:bolder">认购机制详解</strong></h3><ol style="list-style-type:decimal" start="4"><li><div><strong style="font-weight:bolder">我可以使用哪些代币参与 MEXC Launchpad？</strong></div></li></ol><div style="text-align:left">通常发行的项目分为使用 MX 进行认购，或使用 USDT 等其他代币进行认购。具体支持参与认购的代币，请查看项目公告详情。</div><div> </div><ol style="list-style-type:decimal" start="5"><li><div><strong style="font-weight:bolder">代币价格如何确认？</strong></div></li></ol><div>USDT 和 MX 认购代币的价格会在认购期前展示在 Launchpad 活动页面。</div><div> </div><ol style="list-style-type:decimal" start="6"><li><div><strong style="font-weight:bolder">认购资金会被划转吗？</strong></div></li></ol><div style="text-align:left">认购参与成功后会进行划转。若认购成功，将扣除相应认购资金；若认购失败，您的认购资金将解锁并在 24 小时内全额返还到您的现货账户。</div><div> </div><ol style="list-style-type:decimal" start="7"><li><div><strong style="font-weight:bolder">如何计算我能获得多少代币？</strong></div></li></ol><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div><strong style="font-weight:bolder">非超额认购(即认购总额≤出售总额)</strong>：按投入金额直接兑换（如 1 USDT = X 代币）。</div></li><li style="text-align:left"><div><strong style="font-weight:bolder">超额认购（即认购总额>出售总额）</strong>：按比例分配。用户获得代币 = (用户投入金额 / 总投入金额) × 代币总量</div></li></ul><div> </div><ol style="list-style-type:decimal" start="8"><li><div><strong style="font-weight:bolder">为什么实际获得的代币比预期少？</strong></div></li></ol><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div>若总认购超额，代币按比例分配。</div></li><li style="text-align:left"><div>若分配数量低于 <strong style="font-weight:bolder">8 位小数</strong>，可能视为无效并退款。</div></li></ul><hr /><h3><strong style="font-weight:bolder">资金与发放问题</strong></h3><ol style="list-style-type:decimal" start="9"><li><div><strong style="font-weight:bolder">认购失败会退款吗？</strong></div></li></ol><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div><strong style="font-weight:bolder">失败情况</strong>：未完成任务、分配数量过小、项目取消、账户行为异常。</div></li><li style="text-align:left"><div><strong style="font-weight:bolder">退款处理</strong>：资金将在24小时内全额返还至现货账户。</div></li></ul><div> </div><ol style="list-style-type:decimal" start="10"><li><div><strong style="font-weight:bolder">代币何时发放？</strong></div></li></ol><div>发放具体时间请查看 Launchpad 活动页面详情，发放代币可在【资产】-【现货】-【现货账单】-【活动理财】-【Launchpad】中查看。</div><div> </div><ol style="list-style-type:decimal" start="11"><li><div><strong style="font-weight:bolder">获得的代币有锁仓期吗？</strong></div></li></ol><div>通常可立即交易。具体是否含有锁仓期，请查看项目公告详情。</div><div> </div><ol style="list-style-type:decimal" start="12"><li><div><strong style="font-weight:bolder">活动期间认购的代币可以撤销吗？</strong></div></li></ol><div><span style="color:rgb( 0 , 0 , 0 )">不同项目是否支持代币撤销认购，请您以具体活动页面显示为准。</span></div><div><span style="color:rgb( 0 , 0 , 0 )">如果您想赎回已认购的代币，您可以前往您参与活动的认购池子详情页面，点击【撤销认购】即可。撤销后，代币将立即转至您的现货账户。</span></div><div> </div><hr /><h3><strong style="font-weight:bolder">高级功能与奖励</strong></h3><ol style="list-style-type:decimal" start="13"><li><div><strong style="font-weight:bolder">历史参与记录在哪里查看？</strong></div></li></ol><div>前往 Launchpad 活动页面 -【我的参与】，查看过往认购详情。</div></div>
<p> </p><div><ol start="1" class="list-number1"><li class="ace-line ace-line old-record-id-ENegdRnNgo4DsKx0xh8uc6zlsDe"><div>本次活动仅对在参与前 7 天内未注册 MEXC 账户且持有活跃链上钱包地址的用户开放。</div></li><li class="ace-line ace-line old-record-id-QrKGdJ8odo7Or2xwBuMuGQ4psYf"><div>每个链上钱包地址仅可绑定并验证一个 MEXC 账户，每个地址/账户仅可领取一次奖励。充值并完成地址验证后，绑定地址不可更改。</div></li><li class="ace-line ace-line old-record-id-T88IdjhHto6ojbxVjTquafJCsGb"><div>充值资产需为 MEXC 已上线的币种，充值金额需按实时汇率折算为不低于 100 USDT 的等值金额。</div></li><li class="ace-line ace-line old-record-id-Ch0edhZdAo9nkhxArzjuZJlFsBf"><div>奖励金额因钱包地址而异。参与者将根据链上活跃度、资产持仓情况等多个维度被划分为不同等级，每个等级对应专属称号和奖励额度。通常而言，链上记录越活跃、资金越充足，对应的奖励也越高。</div></li><li class="ace-line ace-line old-record-id-Hg1OdAn7TotZ3jx6UV6u6FUMscd"><div>奖池金额有限，先到先得，发完即止。</div></li><li class="ace-line ace-line old-record-id-LSnndQRLfozvVcxvJgDuXpv3sYn"><div>空投仓位奖励将在风控审核完成后 24 小时内发放，合约体验金将在活动结束后 7 个自然日内发放。</div></li><li class="ace-line ace-line old-record-id-NrwzdonTCoVXT6xv1Ovu7qqOs7f"><div>获得空投仓位奖励后，用户可在 BTCUSDT 交易对中以逐仓模式开设多单或空单，使用 50 倍杠杆，持仓金额等于空投金额。但若该交易对已有持仓，需在使用空投前先行平仓。</div></li><li class="ace-line ace-line old-record-id-Vz8xdK9CFowFhyxQypMuzc5cslg"><div>本活动发放的合约体验金自发放日起有效期为 14 天，可用于合约交易的保证金、抵扣交易手续费、亏损和资金费。体验金不可提币，但使用体验金交易所产生的盈利可自由提币。使用前请阅读《<a href="https://www.mexc.com/learn/article/usage-instructions-for-futures-bonus-position-airdrop-and-vouchers/2">合约体验金使用说明</a>》。</div></li><li class="ace-line ace-line old-record-id-RpJrd7YaeoGlw9xdfHSuffaXsZc"><div>所有参与用户必须严格遵守 MEXC 的服务条款。MEXC 保留在活动期间取消任何从事不诚实或恶意行为的参与者资格的权利，包括大量注册账户、自我交易及与非法、欺诈或有害目的相关的任何行为。</div></li><li class="ace-line ace-line old-record-id-T0CFds1mxoxZX3xNDGKuX96SsZg"><div>MEXC 有权修改本次活动的条款。若有更改，恕不另行通知。</div></li><li class="ace-line ace-line old-record-id-Wu1Jd8DiOoxU1RxZRseufG50sHc"><div>MEXC 保留对本活动的最终解释权。如有疑问，请联系客服团队。</div></li></ol></div> <br />
<div><h2 class="heading-2 ace-line old-record-id-OCRld3c0RoofbXxvJvfu8ulysCb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 充值未到账申请找回功能介绍</strong></span></h2><div class="ace-line ace-line old-record-id-FKwjdiUaaoQntMxHquuu372As1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IGPrdmeBmoL5f0xZy2LuyqWjscc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您向 MEXC 充值数字资产未到账，可提交【<a href="https://www.mexc.com/zh-MY/support/deposit-recovery">充值未到账申请找回</a>】表单，客服会尝试为您找回资产。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BOtHd1HTqo8jrxxswdhuS3jgs6d"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知审核结果，请耐心等待。</span></div></li><li class="ace-line ace-line old-record-id-S7pBdFHJBoyITjxXvtvutKNustb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">审核通过后，将展示资产找回的预计完成时间（一般会提前处理完成，不会超过该时间）。如遇特殊情况或找回难度较大，实际处理时间可能超过预计时间，甚至存在无法找回的可能，请您以最终实际处理结果为准。</span></div></li><li class="ace-line ace-line old-record-id-SLG2dsCW3or91Ix6VUFuwglWstg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找回资金需额外技术和人力支持，会收取一定手续费，请以页面提示和邮件通知为准。</span></div></li></ul><div class="ace-line ace-line old-record-id-VzcddnHy7oPoiWxl3n1udXLhs3e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JErIddxE9oIXY9x5LpWu9mkLssg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 哪些情况可以申请自助找回</strong></span></h2><div class="ace-line ace-line old-record-id-PG8Rd9wXZo2UgwxTjtWuifcusQk"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PL5sdsa3uoL71wx8UfiupahEsZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）充值 MEXC 不支持币种。若您充值的币种未在 MEXC 上架，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Dzv1dKU7UoylGdxizNeuDONasdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）充值到 MEXC 热钱包地址。如果您的充值地址错填成了 MEXC 热钱包地址，或充值时未填写正确的 Memo 部分，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Alh0dmCCwozzpoxZYfjuJK0isEL"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）从 MEXC 提币至其他平台被退回。从 MEXC 提币到其他平台失败后，在接收平台找回丢失的资产时，接收平台可能会退回至 MEXC 平台地址，导致资金未能入账到您的 MEXC 个人账号。</span></div><div class="ace-line ace-line old-record-id-MHVQd2XuJoVr6ZxR70VuhM3UsXe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）不清楚原因/其他原因。如果您从 MEXC 发起提币已成功，但接收平台未收到资金，请谘询接收平台未到账原因。</span></div><div class="ace-line ace-line old-record-id-K6kbdoRcZol170xeGO7uwFCJsfb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YD6idI1vKoP4dixh113uKKxesPf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 充值未到账申请找回常见问题</strong></span></h2><div class="ace-line ace-line old-record-id-XpxHdv4qJoocdvxchOKuYts9sJg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-DXdjdMCa8oDYJ9xfoXFuWtDasse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.1 充值未到账申请找回需要多长时间？</span></h3><div class="ace-line ace-line old-record-id-KTpldjl21ofMwwx0omfuyD0MsGd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Yg9cd3UnBoI5VtxhA38uEnJ6sWf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您提交充值未到账申请后，MEXC 平台 1-2 天完成对您申请的审核，资产找回预计所需时长会在审核通过后展示在用户端。某些情况下，找回未到账的错误充值可能会耗费更长时间（超过60天），这取决于找回该充值的实际难度。</span></div><div class="ace-line ace-line old-record-id-HG7FdHVJ5oyKuZxcJo6ujID4sOh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-Nsb8dRemWoCMz9xee1IuGMHKsDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.2 退回地址无法接受资产，如何申请修改地址？以及哪些情况可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-UkyqdT48toQzeExu8JXuobJosyw"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UUiydIAz0oE9KKxIvUVuavkGsuh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">待用户确认退回地址时，若该地址无法接收退回资产，可联系客服，提供无法退回的原因及佐证资料。由客服审核后反馈申请。</span></div><div class="ace-line ace-line old-record-id-HUiddeIUFo7p5Zxyrtnu3KpGsch"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-GqdNdTKqOoBAKlxnFknux6JKsxe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若资产找回状态为资金处理中，需要联系客服确认是否可协助取消申请并修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Jc6pdqsvjozzOXxiDYNuo7zgs3d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-SVWVdsuP6oDo58xcM2OuDIUqskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.3 超过 10 笔充值未到账，如何批量申请？ </span></h3><div class="ace-line ace-line old-record-id-DBOvdTZ3ios730xjxHSuJkFlsjh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OR83dJ6qdor2arxEfnYu566DsIf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如您充值未到账数量较多超过 10 笔，请您直接联系客服协助您进行处理。</span></div><div class="ace-line ace-line old-record-id-GsVvd0sXHoDQojxqV3ouRpgbszc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-C6gGdssOjoVT5uxsoymu9qXbsLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.4 如何查看进度，审核时效，资金处理时效 </span></h3><div class="ace-line ace-line old-record-id-WgpVd9noNozZYaxRqWzuWwkXsid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-QUZRdETsjowje6xcDmLuENOksIP"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">进度查看：请您前往<a href="https://www.mexc.com/zh-MY/support/deposit-recovery/record">申请记录</a>页面进行查看。</span></div><div class="ace-line ace-line old-record-id-FEZCd03TKoBjZHxuY4Dunp0nsjf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">审核时效：8 小时。超过 8 小时未审核您可以联系客服进行催促。</span></div><div class="ace-line ace-line old-record-id-CznXd51TsogyC3x9oQLusflPsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">资金处理时效：参考页面展示预计处理完成时间。</span></div><div class="ace-line ace-line old-record-id-Z5ktd5WS7omLjpxKHdpu3MQgsig"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：预计退回完成时间为等待最长时间，一般来说不会超过页面展示时长。但由于具体区块链网络差异、链上转账方式等技术问题，有可能会导致处理时间延长。</span></div><div class="ace-line ace-line old-record-id-SLkkdSkhpoFRPgxtGPHuSEOpspZ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-P77idXWc6oJECTxiz8iuxbBIsCg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.5 手续费是固定的吗？</span></h3><div class="ace-line ace-line old-record-id-EwBTdX74uo2jopxgTDku8NAPs3g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HHvedwkdvoP497x49CLuQfjis9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">手续费并非固定，可能会因市场状况或营运或技术成本而改变。</span></div><div class="ace-line ace-line old-record-id-BkbSdcrQ2o6Qs6xWwf9u0OnXsGg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-WzlIdIaQQomKC6xSlpQuTnMMsen"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3.6 未能解决的充值未到账问题，手续费如何退回？</span></h3><div class="ace-line ace-line old-record-id-JZd6dkUz5oDir0xXkzfuxt0ysIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BsdIdYTxuoL3XFx9r5Yuo6WDsug"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若最终核实无法处理或您取消申请，手续费将不予退还。</span></div><div class="ace-line ace-line old-record-id-JRZAdqmOmosqLWx1yPbuXiFOske"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Q7cQdLKefoqyR4xtRFIutY6ls2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">注意：</span></div><div class="ace-line ace-line old-record-id-FW9BdalnnoHgLRxZyB1uwaiEsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）我们无法保证在任何情况下都能为您找回资金。</span></div><div class="ace-line ace-line old-record-id-YA0Wd5JIooXTngxgj8LuaG6usFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）如您的储值数量低于最小可退数量将无法处理，最小可退数量 = 最小提币数量。</span></div><div class="ace-line ace-line old-record-id-H6D5dlmOwoMp7sxQ4qGuubi7seb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-AzUFd1accoTHONxfEE0up65bsDf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IkrPdYdlcon8p1xS604uWqWOs9C"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 填写指南</strong></span></h2><div class="ace-line ace-line old-record-id-OyRndFhIloPeKbxzLdCuy0kOsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SU47d2dkGoBa1CxWGeYuG7HNspd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在 MEXC <a href="https://www.mexc.com/zh-MY/support">帮助中心</a>页面，点击【充值未到账申请找回】按钮。</span></div><div class="ace-line ace-line old-record-id-DXAmdZnNBonziwxEw2puSob0sRb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SLB4da8BEolU4pxRdA9u5XVUshb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940254cgsZl8vvBKUyvQ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-VbcHdIBOOoyQC1xBEdFuWyLUsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HwYYdRbJbok3AsxrTFpuPE4lsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">根据页面显示的充值未到账的原因，选择符合自己情况的原因后，点击【下一步】。</span></div><div class="ace-line ace-line old-record-id-DNNDdf1MXoHWiaxcIhZuMVBgspc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-RKHUdl3KlojjG9xlABzujNf4skh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941229hMhqErrbpUZXzV.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Q3D9d0I0lo19iZxrDI3uY1XOs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-UDsYdUQgSo8fb9xIKoTuE7uZsJb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">填写所需要的材料，以页面显示为准。如充值币种、充值网路、充值数量、MEXC 充值地址、充值 TxID 等信息，填写完成后点击【提交申请】即可。</span></div><div class="ace-line ace-line old-record-id-P2kvdSO7GovOKhxbErbuRRWMsKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-M9cBdofhToPZa9xKvWhu8CZjskh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提交表单后，您的退回申请将进入初步审核阶段，预计 1-2 天内完成审核。</span></div><div class="ace-line ace-line old-record-id-XTO0dDwDPoBFwoxxHB5uKugSs2e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-QXytdg48morx9oxbcNxudLCVsVb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721174639445sAvBB8pzj4N0r7.png" style="max-width:100%;height:auto;border-radius:12px;width:750px" /></div><div class="ace-line ace-line old-record-id-E4p9dIXndoguZBxSX7Juh0bGsse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-EnZhdO9b8o2AitxqcOXuJESwstc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 表单填写字段说明：</span></h3><div class="ace-line ace-line old-record-id-X6t1dPpyIogvXnxQwSguWxzBsFe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BnIvdYmDEoP4tBxCejquRaRUscf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>1）充值币种</strong>：请填写准确的充值币种名称，以便核实充值信息。</span></div><div class="ace-line ace-line old-record-id-STPodpNOUoNQC5xiqJQuUX8xslc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KrTRdrMnro8mE7xXLl6ud9pVsmc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>2）充值网路</strong>：请务必根据充值交易哈希（TxID/TxHash）填写充值网路。如您无法确认充值网路，请向提币平台确认。</span></div><div class="ace-line ace-line old-record-id-VSDIdj66HoLjEpxudAqulehosDd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HbTfdbHCIo2OXIxYy3zuyCOjszb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>3）充值数量</strong>：请填写区块浏览器显示的充值数量（最多输入41位元字符，22位元整数+18位元小数）；填写的充值数量仅作参考，客服将根据TxID的实际充值数量进行处理，请以最终处理结果为准。</span></div><div class="ace-line ace-line old-record-id-RSCTd5UB8oJGWHxS0QxuWxVLsZe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BAM4dbU2LopnbHxfWx8uIFHlsdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>4）MEXC 充值地址</strong>：请填写交易哈希（TxID/TxHash）中显示的充值接收地址（您的MEXC账号充值地址）。交易的接收地址（Receiving Address）通常也称为“To Address”或“Receiver Address”。</span></div><div class="ace-line ace-line old-record-id-HHb2dZgDMoyveVxsjy4u8l7csSe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Mw3IdxNlfoS8h3xQD5Qu5kmksgz"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>5）充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一笔区块链交易的唯一标识。只需输入充值TxID即可，请勿填写网页连结或其他信息。请在提币平台复制TxID，请勿填写网址连结。</span></div><div class="ace-line ace-line old-record-id-UIt5dHYVIozzanx9HDAuQkFDs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-TchCduO37oUREVxp4rxuMZN1sth"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940559v7Q9SdCyi9pKQd.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-NLa5dusvko84Lhx5LM5umfeKsEd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-VUzYdgMr3o1Ge7xl3MRuOoF7sZd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 Ton 网络 TON 代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-WFcndboxmo2Yu1xEtTPu5qOXsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ApqldKAhVoyHvHxVUp7uSs0Fsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开 <a href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-TY5od3YSjo6zIQxHT8QuCZ29sSh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-OQnpd5e0DogDsFxs66nugSJJsah"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940280tAo5X87mQ087Hh.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-KcwydWz0eoMG0YxfebbugzAasQf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SWIwdTGaDoSQH3xXuiTuL3I9sDh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到转到 MEXC 地址的对应转账记录，并点击对应字母。如点击字母 F。</span></div><div class="ace-line ace-line old-record-id-QDfWdOL4toa5nfxkHjpuiKxTs5e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-XF8udNOkrowt5dxB8SUuZk5usld"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941227Yhxj9Ihyozlf5r.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-VTDkdH2MpoqKuxxerlEuXYPesYd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FMtudnlT4oP0psxP6FtuzUOasdd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-RVTadJzemoSm41xrAASu6euRsxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-TYEcdhZwDoKUJyx5u2LudrevsWg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-V1redHSOGorp8ax52z4uoWl1sEg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940358QIbiqDVGYHnIfb.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-DyYtdPMtuoE1cGxwpJeuYCpas5f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-I9GhdyNsBoVZG3xAmdlud1H6sKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.3 Ton 网络其他代币 TxID 的填写方式：</span></h3><div class="ace-line ace-line old-record-id-DLF9dpd8ForScNxhXK1urbsoshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Z8dndsJrFoMV6bxbGgOuG26Us1b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">打开 <a href="https://tonviewer.com/">Tonviewer</a> 区块浏览器，输入您的 TxID 后点击【查询】。如在搜索框中输入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-PHhWdF99Wo9hdTxth58uhKROsee"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-FI4zdMAQsovh8dxTk5mumN7Rs24"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940360hobygD2G9BMdBT.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-B1Fzdzy5UoWZ9MxLrjiu4717sQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C3vCdZ9K1oqNMCxuYZIuhXT6sIc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">找到转到 MEXC 地址的对应转账记录，并点击“Jetton Internal Transfer”后的对应字母。如点击字母 D。</span></div><div class="ace-line ace-line old-record-id-JaX8dtPxeomkg9x6ZAWuhyPws4d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-WNJsddny3o63mzxt4RHuWHRcsTf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171941276u3gx3vBVwH20mq.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-TwlkddJpOoCv5XxyBrNuKgPHsgc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LJxidjTwiobTkPx3zbLu5McisVe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在账户 Account 下，找到 Tx hash 和 Lt 字段，并用英文符号冒号“:”组合二者成为我们需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-KOFmd0fBbogX3xxXSWPumAC3ssh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-Uehbdc9dBoianFxOXZyuFkMAshG"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MKlLdQfLOoUA03xzCaAuRe03s7g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940712bQZXSzjm1JiXxB.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-KtoXdlSCko5xRKx4WEausbFysJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="ace-line ace-line old-record-id-JWbBdCpQnoqcNcxy1yAupZ9ns8u"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 补充资料填写</strong></span></h2><div class="ace-line ace-line old-record-id-FmcPdqiPporX7qxhLk4unt0ys5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Hec6dodIMoeQFlxDGaOuCbinsYi"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您的申请通过审核，MEXC 客服将及时披露原路退回地址给您，您需要核对退回地址是否正确。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UnbUdxK34onAwNxyi8RuGgN1sfc"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果退回地址正确，请点击【确定退回至该地址】，您的资金将被退回至该地址。</span></div></li><li class="ace-line ace-line old-record-id-LyJtd4cQ4oAF1YxsMlQulVyNs8f"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如发现地址有误或无法接收资金，请点击【取消申请】，并联系在线客服提供正确的退回地址资讯。</span></div></li></ul><div class="ace-line ace-line old-record-id-TDl7ddZCUouA3lxcM50uSAuwsWh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C13Odr1j7olwQ2xLJhSut1gosUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">需要注意的是，储值 MEXC 不支援币种及储值至 MEXC 热钱包地址两种情况，仅支援原路退回。</span></div><div class="ace-line ace-line old-record-id-Gx4ldvh29ohJ4nxSrvuuJGFEstf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-W1OxdjMuEoz3kXx0pf8urxinsZg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171940920TIfE0vnznz5N5E.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-ISgvdnHfjoBcGpxQj8auUNUBsWd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-GrGCdYJJUoG0w4xsyAlux60Xs6b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">一旦您点击【确认退回该地址】，即表示您已确认该地址为有效且正确的地址。 在此之后，若您未能成功通过该地址收到退回资金，MEXC 将不承担相应责任。</span></div><div class="ace-line ace-line old-record-id-LyOddk0aEoQ2ncxqFImugScJscd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-PeGIdYXV3o0B4gxt3j3u5DkesPe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250721171939682mqmVlq4b2Qj8gR.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-GfF2dflMUoZhlrxcRjXuBGaKs2g"><br /></div></div>
<div><div class="ace-line ace-line old-record-id-N82Gd4fvUoLmhFxGDgNuLSYFsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">当您在 MEXC 平台进行充值或提现时，可能会碰到充值/提现网络【暂停】的状态。如下图所示：</span></div><div class="ace-line ace-line old-record-id-YzwcdOxSDoGb9kxS20wuvzaLsaf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Peq2d6newoBDHuxHVtiuxARhsne"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507182053057377Xtqrbb2qxtcIK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Ry8UdSx5Soz0fSxLD9qunLQAshb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-EJJldnDnBoVmewxetQyuLuVHsJf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 如何查看平台当前充值/提币状态</strong></span></h2><div class="ace-line ace-line old-record-id-UwGad0iVTorThXxPsgfuOTN6sTh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Z8lTd9YwOo37r5xx38YuZ67tskg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">为了便于用户实时查看代币的充值和提币状态，MEXC 提供了专门的查询页面。</span></div><div class="ace-line ace-line old-record-id-NoyvdSky2ovFQsxcUIMuXidhsdj"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-F7b4dkXYzosp06xzAHmubKEcsvc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"></span></div><div class="ace-line ace-line old-record-id-Tfbydh6knoYhlsxet1fu4TqSs2f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Uvp4dw2lPoJqmKxWnsCuXz7Wsvb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您可以在页面的搜索框中输入代币名称，快速查询其充值和提币状态。或者您还可以勾选【仅展示网络异常币种】选项，即可仅查看充提状态存在异常的代币。</span></div><div class="ace-line ace-line old-record-id-ERK9d0NXNoEwivxKHEmuIyVLsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ObIKdtqgVoAL6GxipX3uMj1jssb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205304651HjZq9OVg2qRdQU.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-GNL0dSgLpo1MULxZgvJuxF6ZsOb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Rc68dW17EoCAzOxyMEFuZhYcs8E"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. MEXC 暂停充值/提现的常见原因</strong></span></h2><div class="ace-line ace-line old-record-id-GvxVdA5K1ogdcBxBlnQuCfRWsbh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CPmOdpPcQojuXhxuHeFubZN2szp"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）链上维护。由于区块链网络本身正在进行升级或维护，交易所需等待链路稳定后，才会重新开放该币种的充值与提现功能。</span></div><div class="ace-line ace-line old-record-id-XPDHdqa5dokJ2AxF41LuVmfas3E"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KoHDdvqy3odgQLx7SwJuSJhFsFg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）钱包维护。由于项目方发布新版本或平台节点升级，交易所需对钱包系统进行更新。不同交易平台的维护周期可能存在差异，待钱包功能恢复后将重新开放充值与提现。</span></div><div class="ace-line ace-line old-record-id-Kv3ed9TZOof3rOxvLldu0R1esTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BTvGdF1dYohipVxzEe5uTHSOsng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）禁止充值。MEXC 暂不支持某些币种的充值功能，若用户在此状态下进行充值操作，可能导致资产无法找回或永久丢失。</span></div><div class="ace-line ace-line old-record-id-TCGOd21eKo0Nt4x2vaPuCA1ss8g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lgq0dneyLoxcKxxTj5huoubVsUb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）应项目方要求。应项目方提出的需求，基于主观或客观原因，平台需临时配合关闭该币种充值/提现，恢复时间将视项目方进度而定。</span></div><div class="ace-line ace-line old-record-id-Nun7dLR8WoxCCaxxNAWuZnnwsxc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VjDjdL6PDozkgFxerMuuOjRcszg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）项目升级。当项目方更换合约地址或进行协议升级时，为保障资产安全，平台将暂停相关币种的充值功能，待升级完成后恢复正常使用。</span></div><div class="ace-line ace-line old-record-id-NNrpdnNZJoWhkpxsTOWup6nXsqf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-XQKjdY4RwobDAmxa7AOusk2IsKH"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）项目方跨链桥问题。部分多链部署项目可能涉及跨链桥操作，例如用户从 A 链充值，B 链提现。此类操作需平台协调处理，若跨链桥服务异常或正在维护，相关充值/提现功能将暂时关闭。</span></div><div class="ace-line ace-line old-record-id-U9yNddajFoh462x2newumsCusig"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NtUmd0ChHoQEKUxCv45uVmqisge"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 钱包维护导致充值/提现暂停怎么办</strong></span></h2><div class="ace-line ace-line old-record-id-INfCdDzeyo0Q4Nxw3TCuSSYXs1f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-DetKdyHgBozBIYxoypGuUA0wsnd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">在充值/提现维护期间，如果您还没有发起充值/提现，您可以选择其他网络进行充值/提现。如下图所示 SHIB 代币，SOL 网络充值暂停，您还可以选择使用 BSC 或 ETH 网络进行充值。</span></div><div class="ace-line ace-line old-record-id-WdvXd4LUOo6AHoxMYQkudFyzsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-SP1Zdxj1yo5iupxsB85uJ8Rjsre"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305293hDohT6PFW96Azk.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-A9BFdcGB2o7rw5xH4cDuJPgos0b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Tzvvd3uhvonWVVxkNm8uHuhjsUg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值维护期间，请勿发起充值，否则您的资产可能丢失。您可以点击页面上的【网络恢复提醒】按钮，当网络恢复后，平台将通过邮件和站内信的形式通知您。</span></div><div class="ace-line ace-line old-record-id-K4OFdiRW3orxB1xqnZZu0EELsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-E94pd4xxWoAsMixZCkquHliYsPh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您已经发起充值，请您耐心等待，直至充值通道开启后，MEXC 才可继续协助处理该币种充值未到账问题。</span></div><div class="ace-line ace-line old-record-id-HgLQde5SYoqfhSxnNg4udZdCsrf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Tks6dnRASo6Vetx1Mi4ucu8ystg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205305397Z8c0peN15Y75ZK.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-KT4UdidgZouMcTx4ECXu48YcsAh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MejOdyiZ8oqOYpxIdj7u0pJisRe"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 1：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E7%8A%B6%E6%80%81%207%EF%BC%9A%E5%AE%8C%E6%88%90-,%E7%8A%B6%E6%80%81%201%EF%BC%9A%E5%85%A5%E8%B4%A6%E4%B8%AD,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">入账中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-BP7hd9i29oeCo8xto0EuqnaRsmd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 2：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%82%A8%E7%9A%84%E8%B5%84%E4%BA%A7%E3%80%82-,%E7%8A%B6%E6%80%81%202%EF%BC%9A%E9%A2%84%E5%85%A5%E8%B4%A6,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">预入账</a></strong></span></div></li><li class="ace-line ace-line old-record-id-ERzVdAWlqoKgDSxHrVUugjV9sVd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 3：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E3%80%8B%E8%BF%9B%E8%A1%8C%E4%BA%86%E8%A7%A3%E3%80%82-,%E7%8A%B6%E6%80%81%203%EF%BC%9A%E5%85%85%E5%80%BC%E6%88%90%E5%8A%9F,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">充值成功</a></strong></span></div></li><li class="ace-line ace-line old-record-id-Mzgqd0vcLosXEoxkmlTuQUXasag"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 4：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E5%90%88%E7%BA%A6%E8%B4%A6%E5%8F%B7%E3%80%82-,%E7%8A%B6%E6%80%81%204%EF%BC%9A%E5%BC%BA%E5%85%85%E5%80%BC%E9%80%80%E5%9B%9E,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">强充值退回</a></strong></span></div></li><li class="ace-line ace-line old-record-id-BIf5dsccGoTCR7xbAOKuAYbCsQg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 5：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%9F%A5%E7%9C%8B%E9%80%80%E5%9B%9E%E8%AF%A6%E6%83%85%E3%80%82-,%E7%8A%B6%E6%80%81%205%EF%BC%9A%E6%97%A0%E6%95%88%E5%85%85%E5%80%BC,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">无效充值</a></strong></span></div></li><li class="ace-line ace-line old-record-id-YYxXdvpbgoOrYFxZxhwu4MYWsdO"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 6：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E5%AE%A2%E6%9C%8D%E5%9B%A2%E9%98%9F%E3%80%82-,%E7%8A%B6%E6%80%81%206%EF%BC%9A%E5%8F%97%E9%99%90%E4%B8%AD,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">受限中</a></strong></span></div></li><li class="ace-line ace-line old-record-id-DjzmdkvWLodThsxqEERuGJjEsuf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>状态 7：</strong><strong><a href="https://www.mexc.com/zh-MY/announcements/article/17827791526203#:~:text=%E6%82%A8%E9%80%80%E5%9B%9E%E8%B5%84%E4%BA%A7%E3%80%82-,%E7%8A%B6%E6%80%81%207%EF%BC%9A%E5%AE%8C%E6%88%90,-%E8%A7%A3%E5%86%B3%E5%8A%9E%E6%B3%95%EF%BC%9A">完成</a></strong></span></div></li></ul><div class="ace-line ace-line old-record-id-TCv2dGLpboJNodxOYbYuyUEhsTg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-JnfFdjKEeoRGiqxAWvluMmqZseh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 1：入账中</strong></span></h2><div class="ace-line ace-line old-record-id-MDQedPOmWof6pex5h2uuEyg6s5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-P6nRdYT48o6MzfxY9Anu7UlYsjd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-Ong7dwZoLoFqyKxSBWmuHjPVsid"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）查看<a href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">区块确认数</a>是否满足入账要求。满足所需确认数后，资产可进行提币或转账等操作。</span></div><div class="ace-line ace-line old-record-id-Gc48dBfHyowOZTxTXnwu0MDEs0f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）确认充值通道是否开启。如果充值通道未开启，需耐心等待充值通道开启后才可协助处理您的资产。</span></div><div class="ace-line ace-line old-record-id-HfVpdlTWdoFGkXxQNkyu93f0sj0"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-Nb63ddhIAoVvt8xH2KJugIRUs9d"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 2：预入账</strong></span></h2><div class="ace-line ace-line old-record-id-LbgcdrwWHoIvuNxdqD6uiP17s9g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LbUMdFUAboSF4ZxO7vhu174EsBd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-HgjPdao3xoQaIyxybMJuvji8s52"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账确认数低于入账成功确认数，在充值满足入账成功确认数要求之前，满足预入账确认数之后，用户资产可以用于交易，但不可提币，资产入账成功后才可提币。</span></div><div class="ace-line ace-line old-record-id-O4Dedfklqo223jxXBWyuf0UssUN"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-CtI4dGTDvoH8v1xQ4fOu2zdIsLe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您因某些原因触发风控，您的充值将无法预入账，需等待确认数满足入账成功确认数后，您的资产将自动到账。</span></div><div class="ace-line ace-line old-record-id-YY8hdiCsOodtQ5xw8VeuBmBAs4b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OjuHdKZH8oNz6IxqTLTuvnnpswJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">关于更多预入账内容，您可以阅读《<a href="https://www.mexc.com/zh-MY/announcements/article/17827791526201">什么是预入账</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-GoM4dOUYzofcz7xdX8vu3958smd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YygGduDSBoSrfkxjKGSu5F5ssuM"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 3：充值成功</strong></span></h2><div class="ace-line ace-line old-record-id-IDwJdhwGUoDF23xbtIjuuU2CsUe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-R1A2ds7JroxcWzxBEPKuu3KUsOg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-RDB4d52e6ocXdTxj7YzuTu9usCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">已成功到账的，如果您在账号内未找到充值资产，请检查充值账户是否正确。</span></div><div class="ace-line ace-line old-record-id-E107deUAdoNqUTxiZ5fuksXEsXK"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-AxNIda09UoA11MxKU8SuiyT0sjd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">若您的充值状态为成功，但您未在账号内找到充值资产，请检查您的资产划转记录。若您充值时选择充值至合约账号，资产将被自动划转至您的合约账号。请同时检查您的现货账号和合约账号。</span></div><div class="ace-line ace-line old-record-id-Aq8pdtS85oUHlXxlunCuu08hs8b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FfB8ddlOdoyibZxSD0SunK4Wsgd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 4：强充值退回</strong></span></h2><div class="ace-line ace-line old-record-id-X6QFdWKnIoYcp0x8XtDunVVnsfh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ISEZdrw4Kosbzkx1hhOuUmgfs4f"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-RcF7dFkSaouUTqxQbBAurK99sRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">未上架资产已退回，点击强充退回按钮即可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-HSntd5OWJoAP5dxhzlYuVdoIstg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FjJDdBqoyocUnBx2HdRu2cjLsKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您充值的资产为下架币种，MEXC 已不支持该币种充值。 该资产已自动退回至资产发出地址，点击强充退回按钮即可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-OGeCdAhkfoxzQ6xqDvtu1ydQskz"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-NDYadQZ5XobryXxRT9YuJuq9slb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 5：无效充值</strong></span></h2><div class="ace-line ace-line old-record-id-XC6wdljDpo7kGKxQEl3uZrQssxg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-X0jqdJ3rPoGzIDxTloju1mwpsNb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-WMjIdnlr5oZFqmx7k1Guvczzs4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">通常情况下，若一笔转账被多次记入账户，或实际充值数量为零，系统会将其判定为无效充值，不会计入您的账号资产。</span></div><div class="ace-line ace-line old-record-id-XL6wdSPGBoC0TgxZ430uaphqsGc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">建议您查看自己的充值记录，并与资产转出平台取得联系，进一步确认该笔转账的有效性。如有任何疑问，请随时联系 MEXC 客服团队。</span></div><div class="ace-line ace-line old-record-id-KgRqd4SdIoIhyNx9PBCujTiosRe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-YhH7dvHLNoNgzpxrAZmuENrPsPf"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 6：受限中</strong></span></h2><div class="ace-line ace-line old-record-id-Qtubdw4NrosVGvx1QbJuC4YvsMd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-WciidxQtcoNm6gxJukMu4uy8sBe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-Gz4eds5n4oLskExrWyzuZ8Ajs5g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">由于不同地区的法律合规限制，某些账号充值功能有所限制。 若充值状态显示为受限中，请您根据页面提示完成 KYC 要求，完成后即可恢复充值功能。 如果您不愿意或无法完成 KYC，也可在页面点击充值退回，提供页面所需资料，MEXC 将在一周左右为您退回资产。</span></div><div class="ace-line ace-line old-record-id-GtrXd1nwdoWSccxjBCPu0E9fs1c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PqBJd0BaQoLK2dxZFEWuux9xsff"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>状态 7：完成</strong></span></h2><div class="ace-line ace-line old-record-id-GrsVdiDFmoGcFDxbxgDuIYAfsTb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-SUYMdTq0ooQjiqxPx1Ku4xbSsJh"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">解决办法：</strong></div><div class="ace-line ace-line old-record-id-LLcudrcaoov5aoxhtmAuLcejsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">受限资金退回完成，点击可查看退回详情。</span></div><div class="ace-line ace-line old-record-id-VvaedNhQOov79FxavS3u2Xk7sZg"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-J2zAdy2aRoLxtVxI1czuTlWFs6e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值入账进程中会存在两个确认数。</span></div><div class="ace-line ace-line old-record-id-UKhHdQw5to7vYdxkNGGuK9RNsVd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-OTlvd5zmfoWI8Tx328Pu9z0Ushh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一个确认数达到（预入账）：当用户充值的数字货币交易在区块链网络中获得足够数量的确认时，资金被预入账。用户可以在 MEXC 进行交易，但不能进行出金操作，如提币、转账、法币出金、发放红包、子母账号划转等。</span></div><div class="ace-line ace-line old-record-id-L3wjda2z7ohmvjxWzHpua7pwsuf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Lv8JdKU5IoTHnpx2XHduzavmslb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二个确认数达到（入账成功）：当用户充值的数字货币交易在区块链网络中获得更多的确认时，资金正式入账。用户可以进行正常的提币、转账等操作。</span></div><div class="ace-line ace-line old-record-id-Rjnsd0zY3ocMOBxBq9rujWZSs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-UhZfd57b5ob2pwxiEdSuFMrEssc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507181057388750z89rN4Q2R8rTW.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-XVd6dC9dOo1wPuxseZ9uD5gUssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ZDk2dq7X5ocsOZxW5isulkbJsGe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">该机制可以大幅提升用户的充值到账速度，缩短用户从充值至交易的进程，进一步提升用户的充值效率。如果您的账号充值页面不再显示预入账信息，可能是该充值网络暂不支持预入账。</span></div><div class="ace-line ace-line old-record-id-Vm59dMjHtorQNSxnjuvuNvLusFd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-JUp3dSF7RoglJcx1teouR1wEsie"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">预入账优势：</strong></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-A7E3dIYClosB5AxFKifuyOG5sVD"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提高安全性：通过等待区块链网络确认，防止双花等欺诈行为，确保用户充值的数字货币真实有效。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-WrECdOowqoLi0gxrRufuQsfFsbb"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">提升用户体验：允许用户在第一个确认数达到后即可进行交易，加快了资金到账速度，提升了用户的体验。</span></div></li></ul><div class="ace-line ace-line old-record-id-Gn9rdHNZuospS1xslgVudwLdsHe"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div><div class="ace-line ace-line old-record-id-XaMLdWaUNoTk4mxCV1zuMtrZsdb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-RIFOdqTovouIhMxzIRbuqLD0sad"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 什么是加密币充值</strong></span></h2><div class="ace-line ace-line old-record-id-PODFdGbppotGCwxs7ijub6bNsnb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Rjkad7NE4owuyixV5cUuGP7Vs3f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">加密货币充值是指用户通过区块链网络，将<a href="https://www.mexc.com/price/BTC">比特币（BTC）</a>、<a href="https://www.mexc.com/price/ETH">以太坊（ETH）</a>、<a href="https://www.mexc.com/price/tether">USDT</a> 等加密资产从外部钱包或平台转账至 MEXC 账户的过程。</span></div><div class="ace-line ace-line old-record-id-WR9EdAf4Goi7Nexw7tou3o82sle"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C5mQdweeEoTFjAxzXRnuGY9NsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">您在其他钱包或者平台拥有加密货币，如何充值加密货币到 MEXC 平台：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Yt5GdvKSnoTmB9xOPYyu5TqusOh"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-deposit-crypto-to-the-mexc-platform-app/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何将加密货币存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-J2RydWdyXoX7uFx5Ky6ugZOhs9g"><div><a href="https://www.mexc.com/zh-MY/learn/article/how-to-deposit-crypto-to-the-mexc-platform-website/1" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-NyZ4dKpCbokAlDx3qmOuFfUpszh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-FGVTdiW68oTxKwxOOsnuXWOMsfc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 充值加密货币之前注意事项</strong></span></h2><div class="ace-line ace-line old-record-id-SAaYds2rGoiditxf4FQuHniYspg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ObmFdvx4UoZOfQxfvpAuHw2Ps2c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）选择转账网络时请确保所选网络与提现平台的网络保持一致。例如，您在 MEXC 选择的 ERC-20 网络，那么在提现平台也应该选择 ERC-20 网络进行提现。如果您选择的网络有误，将造成资金损失。</span></div><div class="ace-line ace-line old-record-id-KHdMdhOYRogbTSxpIbKumNeLsLf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LkvddJudpoMcvFxkGfguctdhsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）在操作前您还需确认代币合约地址，请确保您充值的资产合约地址与 MEXC 所支持的代币合约地址相同，否则您的资产可能会丢失。查询完整合约地址可以点击币种合约地址末尾，以便跳转并查看完整地址。</span></div><div class="ace-line ace-line old-record-id-BTM5dRaQioxXvTx908Uu4eGMsFf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-GVGYdi57AosVt5xvo33uf5AWsSz"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105010704dmUsqZActvPVql.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-FoYUdExFQoSqOxxDBrculybrsLh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IqWndIuG3oxjOCxUCLDuJdsAs3f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）有些币种充值时有最小充值数量要求。充值金额低于最低限额将无法到账或退还。</span></div><div class="ace-line ace-line old-record-id-SHgcds9YSohlQzxAgdwuBgy1sye"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-NsMfdUHDTo4d5ExDY2xuC9Tdstd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）充值时您可以选择将代币充值至您的现货账户或合约账户。设置充值账户后，每次充值将默认入账到您设置的账户。若充值资产无法入账至合约账户，会默认入账到您的现货账户。</span></div><div class="ace-line ace-line old-record-id-BJeQdevudo1Q1VxUYntugkYvs4f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Ripsd9pkVoys0KxfmCKuyrqlsfB"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105011170sEzXu64fnnGcUT.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-NoOId10T5oHeXzxmSMwu4ahrsVc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EcX0dTjEkoxWjix5pDNuSsc8sGc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）充值发起后需要区块网络的节点进行确认。根据区块链及其网络当前的流量情况，确认时间将有所不同。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-TmK0d3TLnoeiyWx6LfOuM5Gfszg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>预入账</strong>：满足预入账所需确认数后，该资产可交易或划转；预入账的资产不可进行提币或转账等操作。</span></div></li><li class="ace-line ace-line old-record-id-PhbCdSLroop7kPxY1nuufXyfswh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>入账成功</strong>：满足入账成功所需确认数后，资产可进行提币或转账等操作。</span></div></li></ul><div class="ace-line ace-line old-record-id-MjDgdVniVomzyNxSm77ubNxlsrc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ZcY3d6Z80oLIuCxJGeoun5RMsje"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250717105010978frXgR8ZZ0KMimJ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-VquzdVt8YomwZ0xolu9uIt28sAb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>
<div class="ace-line ace-line old-record-id-Z5BvdXdueomViJxkV7VucujRsOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-I85vdNxC1o3irKxaF7GutOd4sAh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 提升密码安全等级</strong></span></h2><div class="ace-line ace-line old-record-id-S5SEdLSbYoQyZtxPaGLu7Faus5d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-JLXGdplMZonFkoxlffMuP9V7ssf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 密码设置</span></h3><div class="ace-line ace-line old-record-id-D1T5dH7c5oTHj9xoWUXug1cOssb"><br /></div><div class="ace-line ace-line old-record-id-DCwLdhPTloPBhKx3Ficu6DxPsHf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><div><div class="ace-line ace-line old-record-id-DCwLdhPTloPBhKx3Ficu6DxPsHf">请设置复杂且唯一的密码。密码要求至少 10 个字符，且包含大写字母、小写字母、数字及符号，并避免使用明显规律或易被他人获取的信息（例如您的姓名、邮箱名、生日、手机号等）。</div></div></span></div><div class="ace-line ace-line old-record-id-U0n6ddWMFo6cROxqcOouLuaLsPg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Z6QHdMXCVoYmM3xZYVgu69pMsng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>不建议使用的密码格式</strong>：lihua、123456、123456abc、test123、abc123</span></div><div class="ace-line ace-line old-record-id-SqtkdPsqSoo0Nuxmj9KuCnmysyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-C8LPd8f9bou1YXxiH6juaeV3sXc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 密码更换</span></h3><div class="ace-line ace-line old-record-id-ZhdfdmZLso0h8txO9VwurCofsmf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-PH1GdTyQOoodS9xtIJau2YMPske"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">建议您定期更换密码以增强账户安全性，推荐每 3 个月更换一次密码。每次更换密码时，最好使用完全不同的密码。</span></div><div class="ace-line ace-line old-record-id-POO8d4hRMo0SSuxhdXNu7cVdszd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-ZqtrdweQBoIfnIxPlK9uI1tNsWc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">另外，请您严格保管密码，不向他人透露密码信息，同时 MEXC 员工不会以任何理由向您索要密码。</span></div><div class="ace-line ace-line old-record-id-PI51dwqdAolQpWxp8z4u8EWdsic"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-IZrsdE5zToNa5mxy5zBumrWKsEc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 绑定谷歌认证</strong></span></h2><div class="ace-line ace-line old-record-id-Jm98dEo3womRt1xDwWfuQW76sMf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-IRcbdScPaoO5q2x5rmBuGL2osKc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">谷歌身份验证器绑定：【谷歌身份验证器】，即【Google Authenticator】，是谷歌推出的一款动态口令工具。您需要用手机扫描 MEXC 提供的条形码或者输入密钥。添加完成后身份验证器上每过 30 秒就会生成一个有效的 6 位的验证码，绑定成功后，每次登录 MEXC 都需要输入谷歌身份验证器上显示的 6 位验证码。</span></div><div class="ace-line ace-line old-record-id-ZsUsdKUH5oLC9RxRgmfufakEsKb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KfFQdfFvYolLxYxlNGBusLhmsVe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">谷歌验证器绑定教程：<a href="https://www.mexc.com/zh-MY/learn/article/17827791509545">如何设置谷歌验证器</a></span></div><div class="ace-line ace-line old-record-id-OiRBdHoKiodXMSxppxnuZF6Kscc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BJFcdzPSUo6C81xEVVzulYPJsPc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">需要注意的是，谷歌验证器绑定时：</span></div><ul class="list-bullet1"><li class="ace-line ace-line old-record-id-MyLYdH9RZodPQmxtYNXu8aE6skf"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>连续输入错误验证码达 3 次</strong>，系统将在画面上显示提醒：“验证码错误次数过多”。</span></div></li><li class="ace-line ace-line old-record-id-XxJtdWQZzoA8rfxrrlLurM8ss0c"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>连续输入错误验证码达 5 次</strong>，系统会通过<strong>短信、站内信与电子邮件</strong>发送通知给您，提醒留意帐号安全。</span></div></li></ul><div class="ace-line ace-line old-record-id-NGTVd72uto4xG0xkMHYu6wZesQb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-YRuQd4zqfo7vDfxNTPSuJaH1scw"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如果您在绑定谷歌验证时失败，我们建议您参考以下方法：</strong></div><div class="ace-line ace-line old-record-id-YnICdpdewoXEwzxyiOhu7WeYslf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）如果您手机上绑定了多个账号的谷歌验证器，请确保您输入的是 MEXC 账户邮箱对应的谷歌验证码。</span></div><div class="ace-line ace-line old-record-id-CwIKdTokgoI3I6xlMrVuBzLqsIg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）手机时间需要和时区标准时间一致才能验证成功。</span></div><div class="ace-line ace-line old-record-id-DyhzdW7koodXb4xA89uulehqsQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）部分手机需要绑定后重启才能进行验证。</span></div><div class="ace-line ace-line old-record-id-GN9RdwTZ2oDCxPx6B1cuWe4dszd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）在扫描二维码前需要开启摄像头，并授权 App 使用摄像头。</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-WnSXdmuCgoZQVQxBA5guKjFdshd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）每次解绑之后再绑定得到的秘钥及二维码都不同，请务必保存最新的秘钥。</span></div><div class="ace-line ace-line old-record-id-HIDvd233Mo7bEWxrMeguwjiLs8d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-UsnDdLZbxoSP4UxFlYruioJqs2b"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. 设置防钓鱼码</strong></span></h2><div class="ace-line ace-line old-record-id-P7uUdZQd6oFr4PxegAPuNjN9spr"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-BQ79dPt9HoyCaCxukiburgG4sBc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">防钓鱼码是用户设置的一串字符，能够帮助用户识别仿冒 MEXC 的网站或者邮件。如果您设置了防钓鱼码，收到了来自 MEXC 的邮件却没有显示，那么可能收到的是钓鱼邮件。</span></div><div class="ace-line ace-line old-record-id-NPkudVCnToFOlixjTPqut8FBsXb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-FnHTdMR6AogbjMxcFO2u7zcSs4e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">防钓鱼码设置教程：<a href="https://www.mexc.com/zh-TW/learn/article/17827791516862">如何设置MEXC防钓鱼码</a></span></div><div class="ace-line ace-line old-record-id-UxOedjntmo5noGxP5KUuM7eKsfb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div>
<div><div class="ace-line ace-line old-record-id-DHt5dkEZUohEubxC6cCuZGxls6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">短信诈骗是一种利用短信（SMS）作为媒介进行的欺诈行为，旨在窃取用户的敏感信息（如钱包私钥、登录凭据）或骗取加密货币资产。这种钓鱼行为通常通过伪装成可信赖的实体（如交易所、钱包服务商或政府机构）来诱骗受害者。</span></div><div class="ace-line ace-line old-record-id-CQ0dd9bRAotENOxFumOud5KWs2d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-G195dEbuSoAmqtxeeM3ugdJfsyh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. 常见短信诈骗案例</strong></span></h2><div class="ace-line ace-line old-record-id-FaE5ddjwCo6krgxHxBMudotYs1m"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-OdWedaCfYorTyoxjWrAuPfHfspf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.1 假冒 MEXC 官方主体</span></h3><div class="ace-line ace-line old-record-id-LVkvdacK8ojQ6dxWhdTurEh0sxM"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Mm0nd3rRWo6m0AxBqrku0KSgsQh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">诈骗分子假冒 MEXC 官方名义向平台用户发出诈骗短信，用户按照短信要求操作后，或点击短信中的钓鱼链接，可能会造成个人资产的损失。如下图所示短信发送主体并非 MEXC，另外短信中还带了一个钓鱼网站的链接。</span></div><div class="ace-line ace-line old-record-id-OdIBdco6WoA1FxxnkVQu5qNHs6g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-HeqQd6TsHoQjZBx0AGRuGA9Bsce"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250609154001076i784NZNbsSuFWT.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:600px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-Nvuid2uFMo40VaxqF3quAjlFsqh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-BilVdiMyKoa9cpx6zspuFYuJsGf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.2 假冒登录信息</span></h3><div class="ace-line ace-line old-record-id-EBtRdYZFEoO0aJxopdyuJ5hysPg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-VZsHdpLSkoUlBqxH8h4uLOYbsQJ"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">近期有诈骗份子假借 MEXC 名义发送短信，内容多以系统通知或安全提醒为名，实则意图骗取用户信任。这些短信的发送者名称经过伪造，会显示为“MEXC”，甚至与用户过往收到的官方短信混在同一对话中，更具迷惑性。</span></div><div class="ace-line ace-line old-record-id-NDBydDfWkoeN2kxxOMqu5KassDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Q0bjdmAUroDx7FxpNQHu9Knfsnf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">诈骗手法可能包含<strong>诱导点击可疑连结、回拨电话、提供账户信息，或下载恶意应用</strong>等，请务必提高警觉，避免落入陷阱。</span></div><div class="ace-line ace-line old-record-id-K09Bdv7GSoOf9BxUjP6uQkdjsAg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-LEHDdd8pBoHNlmxbHnqu8jetsec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">如下图所示诈骗分子假冒异地登录短信，欺骗用户拨打诈骗电话，从而进一步获得用户的账号、密码等个人信息，盗取用户资产。</span></div><div class="ace-line ace-line old-record-id-DFiRdvhFBoABV8xIGnquNy6NsJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-LMJXdtRaIojY8jx1kAMuE9OTs7f"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250609153951338NCHyo4AjFyh9vC.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-WwBVdC5VXo8mxKxCCf9uNvDjsCf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-KPEtdTnWtoZS89xDhBKuox4Wsoc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.3 假冒钱包信息</span></h3><div class="ace-line ace-line old-record-id-CeJwd7ibmo1pS3xh741uPuq4sPg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-C4mldkvggoIssIx16FkuYGkKszc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">诈骗分子假冒使用第三方钱包关联用户 MEXC 账户，欺骗用户拨打诈骗电话，从而进一步获得用户的账号、密码等个人信息，盗取用户资产。</span></div><div class="ace-line ace-line old-record-id-LqCodDdcAouhmexwVn4ubpXcsSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-MDEjdSK9KoLhcNxzGWBuedAysQg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202506091539515207GhLwMlkSr9fbj.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-YG9fdb7ijoLrE3xjZG1uIiIxsqg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h3 class="heading-3 ace-line old-record-id-FzmndzujYoPCEmxqmGpujsLCsgh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1.4 假冒提币信息</span></h3><div class="ace-line ace-line old-record-id-An9wdGYbfoIGGUxcnGMuWFB6sOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-KSlRdeatBomYAAxD4UruFrh8sng"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">诈骗分子提供假冒的提币验证码，诱导用户误以为账号被盗，欺骗用户拨打诈骗电话，从而进一步获得用户的账号、密码等个人信息，盗取用户资产。</span></div><div class="ace-line ace-line old-record-id-QCPMdmdWjoXSMrxSmA0uUTr4s9b"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-ZY0fdsCoJo73oqxy4FHunRM7sUh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250609153951892wN29t5qiaXNYw0.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:300px;font-size:16px" /></div><div class="ace-line ace-line old-record-id-EsEqdZ3C2ovMCJxVyjNubBKbsae"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><h2 class="heading-2 ace-line old-record-id-PQcOdt1iyoBDatxYeFUu3sXKsqL"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. 如何防范短信诈骗</strong></span></h2><div class="ace-line ace-line old-record-id-NRWhd6ynDo8dh0xhwPJugifNscb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-HAH4d20emoXUjVxpNW5ua0XAs9e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1）MEXC 官方短信中不会包含任何联系方式，如电话、网址、邮箱等信息；也不会向您索要个人隐私信息，如账户密码、私钥等。</span></div><div class="ace-line ace-line old-record-id-Yi5sdjnfgocoeRxGLpYuVZpLssc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2）不要随意点击短信中包含的不明链接，尤其是短网址。</span></div><div class="ace-line ace-line old-record-id-XfSCdczEcocR0OxHeWOuEyLksDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3）短信中如果有明显语法错误、拼写问题，或过于紧急催促，需要您提高警惕。</span></div><div class="ace-line ace-line old-record-id-UmiOdn6XPop2bQxlVX3uEhpCsWe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4）不轻信身份、中奖、投资等说辞，诈骗者往往会通过制造紧张气氛使您失去判断。</span></div><div class="ace-line ace-line old-record-id-TbLSdSCpqoGsZGx6B94ukG3iswe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5）请您通过官方正规渠道确认收到的短信内容，MEXC 短信不会包含链接、要求来电或索取密码等敏感信息。如果您对短信内容有所怀疑，您可以通过联系官方在线客服或发送邮件至<a href="mailto:service@mexc.com">官方邮箱</a>等方式进行确认。</span></div><div class="ace-line ace-line old-record-id-OSxpdZTDGoVDSBxogS3uUkpWsVE"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6）加强个人信息的保护，避免个人隐私信息的泄漏。</span></div><div class="ace-line ace-line old-record-id-HWPYd8YpPoGZKlx1UZmuPwXPsnc"><br /></div></div>
<div><h2><strong style="font-weight:bolder">什么是 MEXC Launchpad？</strong></h2><div><span style="color:rgb( 0 , 0 , 0 )">MEXC Launchpad 是一个创新型的代币认购平台，用户只需完成指定任务并达成参与条件，即可使用 MX 或 USDT 等代币，以优惠价格参与优质项目的代币认购，公平获取潜力资产。MEXC Launchpad 提供了两种不同的参与方式，满足不同用户的需求：</span></div><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div><strong style="font-weight:bolder">抢先参与</strong>：可以优先以较低的价格获取有潜力的新项目代币。</div></li><li style="text-align:left"><div><strong style="font-weight:bolder">折扣购买</strong>：有机会用大幅折扣的价格购买主流代币。</div></li></ul><hr /><h3><strong style="font-weight:bolder">参与资格与规则</strong></h3><ol style="list-style-type:decimal" start="1"><li><div><strong style="font-weight:bolder">谁可以参与 MEXC Launchpad？</strong></div></li></ol><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/learn/article/17827791509561"><strong style="font-weight:bolder">完成 KYC</strong></a> 认证的用户可以参与活动。</div></li><li><div>做市商和机构账户不可参与活动。</div></li><li><div>受限制国家/地区的机构和用户不得参与活动。</div></li></ul><div> </div><ol style="list-style-type:decimal" start="2"><li><div><strong style="font-weight:bolder">如何参与Launchpad？</strong></div></li></ol><div>前往 <strong style="font-weight:bolder">Launchpad 活动页面</strong>并选择您想认购的项目代币。</div><div> </div><ol style="list-style-type:decimal" start="3"><li><div><strong style="font-weight:bolder">可以同时参与 MX 池和 USDT 池吗？</strong></div></li></ol><div><strong style="font-weight:bolder">可以！</strong> 两个池独立计算，用户可同时参与，但需分别满足各自规则（如 USDT 池需完成任务），详情请参考具体公告。</div><hr /><h3><strong style="font-weight:bolder">认购机制详解</strong></h3><ol style="list-style-type:decimal" start="4"><li><div><strong style="font-weight:bolder">我可以使用哪些代币参与 MEXC Launchpad？</strong></div></li></ol><div style="text-align:left">通常发行的项目分为使用 MX 进行认购，或使用 USDT 等其他代币进行认购。具体支持参与认购的代币，请查看项目公告详情。</div><div> </div><ol style="list-style-type:decimal" start="5"><li><div><strong style="font-weight:bolder">代币价格如何确认？</strong></div></li></ol><div>USDT 和 MX 认购代币的价格会在认购期前展示在 Launchpad 活动页面。</div><div> </div><ol style="list-style-type:decimal" start="6"><li><div><strong style="font-weight:bolder">认购资金会被划转吗？</strong></div></li></ol><div style="text-align:left">认购参与成功后会进行划转。若认购成功，将扣除相应认购资金；若认购失败，您的认购资金将解锁并在 24 小时内全额返还到您的现货账户。</div><div> </div><ol style="list-style-type:decimal" start="7"><li><div><strong style="font-weight:bolder">如何计算我能获得多少代币？</strong></div></li></ol><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div><strong style="font-weight:bolder">非超额认购(即认购总额≤出售总额)</strong>：按投入金额直接兑换（如 1 USDT = X 代币）。</div></li><li style="text-align:left"><div><strong style="font-weight:bolder">超额认购（即认购总额>出售总额）</strong>：按比例分配。用户获得代币 = (用户投入金额 / 总投入金额) × 代币总量</div></li></ul><div> </div><ol style="list-style-type:decimal" start="8"><li><div><strong style="font-weight:bolder">为什么实际获得的代币比预期少？</strong></div></li></ol><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div>若总认购超额，代币按比例分配。</div></li><li style="text-align:left"><div>若分配数量低于 <strong style="font-weight:bolder">8 位小数</strong>，可能视为无效并退款。</div></li></ul><hr /><h3><strong style="font-weight:bolder">资金与发放问题</strong></h3><ol style="list-style-type:decimal" start="9"><li><div><strong style="font-weight:bolder">认购失败会退款吗？</strong></div></li></ol><ul style="list-style-type:disc" start="1"><li style="text-align:left"><div><strong style="font-weight:bolder">失败情况</strong>：未完成任务、分配数量过小、项目取消、账户行为异常。</div></li><li style="text-align:left"><div><strong style="font-weight:bolder">退款处理</strong>：资金将在24小时内全额返还至现货账户。</div></li></ul><div> </div><ol style="list-style-type:decimal" start="10"><li><div><strong style="font-weight:bolder">代币何时发放？</strong></div></li></ol><div>发放具体时间请查看 Launchpad 活动页面详情，发放代币可在【资产】-【现货】-【现货账单】-【活动理财】-【Launchpad】中查看。</div><div> </div><ol style="list-style-type:decimal" start="11"><li><div><strong style="font-weight:bolder">获得的代币有锁仓期吗？</strong></div></li></ol><div>通常可立即交易。具体是否含有锁仓期，请查看项目公告详情。</div><div> </div><ol style="list-style-type:decimal" start="12"><li><div><strong style="font-weight:bolder">活动期间认购的代币可以撤销吗？</strong></div></li></ol><div><span style="color:rgb( 0 , 0 , 0 )">不同项目是否支持代币撤销认购，请您以具体活动页面显示为准。</span></div><div><span style="color:rgb( 0 , 0 , 0 )">如果您想赎回已认购的代币，您可以前往您参与活动的认购池子详情页面，点击【撤销认购】即可。撤销后，代币将立即转至您的现货账户。</span></div><div> </div><hr /><h3><strong style="font-weight:bolder">高级功能与奖励</strong></h3><ol style="list-style-type:decimal" start="13"><li><div><strong style="font-weight:bolder">历史参与记录在哪里查看？</strong></div></li></ol><div>前往 Launchpad 活动页面 -【我的参与】，查看过往认购详情。</div></div>