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<div data-page-id="WqgedfQihojheFxjhfCuGAfIsle" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-HNs3d7N9Uo0pgtxZHJMudwZWshe"><strong>1. 什么是充值了 MEXC 不支持的代币？</strong></h2><div class="ace-line ace-line old-record-id-LfY3dtGhfoJ5bBxzJJHuC43ds7g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HQYUd9kO1oEefqx4clVugX2UsYd"><span style="font-size: 16px;">MEXC 仅对平台支持的币种和其所对应的区块网络的充值支持自动入账。若您在无意中将不支持的币种或使用了不支持的区块网络进行充值，MEXC 将协助您手动取回资产，并收取一定费用。</span></div><div class="ace-line ace-line old-record-id-AfbIdxVEPoXEz4xeZkpu67F8sch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Jzc4djJKIoGXb1xDdVAuUOztsLd"><span style="font-size: 16px;">注：一些特定币种/网络可能不支持找回。</span></div><div class="ace-line ace-line old-record-id-RSyJdvArhosHyMxpisDuFq6ns8e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MVUUdlZfgoj7Vhx0jUkuW9E9syt"><strong>2. 充值 MEXC 不支持的代币案例展示</strong></h2><div class="ace-line ace-line old-record-id-Eo3Cdj3vhoCtD6xCsAAuaH5Hstf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GLWDdkjb7ohr4oxb9R3uiLeKsHf"><span style="font-size: 16px;">2.1 充值不支持或已下架的加密货币</span></h3><div class="ace-line ace-line old-record-id-OpJkdQyipohk3UxhBk0u4DPasth"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IPRyd8IgmoBRkuxlRDLuKRIaskg"><span style="font-size: 16px;">为更好地配合项目方的运营调整，MEXC 会不定期对部分币种进行升级、迁移或更换合约，并停止支持旧合约代币的充值（例如 ZINU、GART 等）。<strong>如果您使用已下架或不再支持的旧合约代币进行充值，相关资产将无法到账，且可能无法找回。</strong></span></div><div class="ace-line ace-line old-record-id-MFTndmpQ2oIFvkxwpfAu1z4Hsec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XqfddUYYPo3xZvxKqIPuwHGdsAe"><span style="font-size: 16px;">为避免造成资产损失，请您在充值前务必注意以下事项：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XufydrLVhod9mlxCn9Lu9UKFsad" data-list="bullet"><div><span style="font-size: 16px;"><strong>核对合约地址</strong>：确认转出方与接收方所对应的代币合约地址完全一致，切勿仅凭币种名称或代号判断。</span></div></li><li class="ace-line ace-line old-record-id-UcSBdZvsgouZMixr4SOulhenszg" data-list="bullet"><div><span style="font-size: 16px;"><strong>确认币种状态</strong>：在 MEXC 官网查询目标币种当前是否支持充值，以及所支持的合约版本。</span></div></li><li class="ace-line ace-line old-record-id-IzeLdMn5EoP9GkxeaFjuQQmSs5c" data-list="bullet"><div><span style="font-size: 16px;"><strong>如有疑问，及时咨询</strong>：若您对代币合约地址或币种状态存在任何不确定，请第一时间联系 MEXC 在线客服核实，确认无误后再发起充值操作。</span></div></li></ul><div class="ace-line ace-line old-record-id-FeoydQkhzogPg1xrpz4ufnkRsEh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Qhj7dbSCXoXEobxvaRuu2p95sHf"><span style="font-size: 16px;"><strong>温馨提示</strong>：加密货币转账具有不可逆性，错误充值已下架或不支持的币种通常无法追回，请您务必谨慎操作。</span></div><div class="ace-line ace-line old-record-id-DdNadm3gPoBsbrxeUmmuhUX6sog"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"d61c699e-1fd6-4129-b2b0-c3ee39a2e2df","height":1168,"width":2006,"currHeight":1168,"currWidth":2006,"natrualHeight":1168,"natrualWidth":2006,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLoKFb5Yl4oF4LQx70bPufN9Nsbg%2F%3Fpreview_type%3D16","file_token":"LoKFb5Yl4oF4LQx70bPufN9Nsbg","image_type":"image/png","size":345787,"comments":[]}]}" class="image-uploaded gallery old-record-id-S2GBdqusYoJoFFxyDZxunrQqsvf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260916152352907diRuOMBPmtSeRB.png" data-single-block="true" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LoKFb5Yl4oF4LQx70bPufN9Nsbg/?mount_node_token=S2GBdqusYoJoFFxyDZxunrQqsvf&mount_point=docx_image" data-width="2006" data-height="1168" data-lark-image-uri="drivetoken://LoKFb5Yl4oF4LQx70bPufN9Nsbg" data-lark-image-width="2006" data-lark-image-height="1168" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-S1UsdTHwfo9frJxGeD5uKWxtslG"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Wn8idEslRoAHszxyOSeuXP9WsVd"><span style="font-size: 16px;">2.2 使用不支持的区块网络进行充值</span></h3><div class="ace-line ace-line old-record-id-Vy8Od3U5ooJLbxxqJyiuX4A4seq"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UzPMd7E0io01LdxMIiJuJ1CBsUd"><span style="font-size: 16px;">部分稳定币（如 USDC、USDT 等）会在多条区块链网络上发行对应代币。<strong>虽然 MEXC 已上线该币种，但并不代表支持其在所有网络上的充值</strong>。若您选择了 MEXC 不支持的网络进行充值，资产将无法到账，且可能面临找回困难的风险。</span></div><div class="ace-line ace-line old-record-id-HslMdMPP1oFY8bxF0sRuNUILs6f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Bl81deQB7obAjZxvPKBuo5ZOsDg"><span style="font-size: 16px;"><strong>典型示例</strong>：用户使用 FTM（Fantom）网络转入 USDC，但 MEXC 目前并不支持 USDC-FTM 网络的充值，因此该笔资产不会入账。对于这种情况。请您充值前务必先确认发出方与到账方的网络一致。</span></div><div class="ace-line ace-line old-record-id-VZVAdzbyko7P1GxWucQuBHipsPe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XRUzbksGfogcuqxk0SLuklEYsjg/?mount_node_token=OvpBdp8ijojFZgx7Nneugzn8ssc&mount_point=docx_image" data-width="2936" data-height="1402" data-lark-image-uri="drivetoken://XRUzbksGfogcuqxk0SLuklEYsjg" data-lark-image-width="2936" data-lark-image-height="1402" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Fn7JdQiDrorH07x5F0IuyJuZsFh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Ypiod9okLofAYfx0JSruElHNs5g"><strong>3. 我该怎么做？</strong></h2><div class="ace-line ace-line old-record-id-EJiwdlXMNoA7CNxVmPyuvuDzsMc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Zxwxd2QOjoVcLVxUfdfuxf62sOh"><span style="font-size: 16px;">请您提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单，审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果。</span></div><div class="ace-line ace-line old-record-id-PuPtd5awLoYcqHxEnGhuiIadsrF"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YUmMdeP7DoRbL0xj4vzubzoFshg"><strong>4. 所需材料补充说明</strong></h2><div class="ace-line ace-line old-record-id-T5JpdOSWbo5tmUxbGawuC2CFsjf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IFzTd0scloO1haxfUBHuGk9Qsob"><span style="font-size: 16px;">请您按照提交页面的具体引导提供所需信息。根据审核情况，我们可能还会要求补充其他资料，请以实际审核要求为准。详细操作步骤请您参考《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969">如何填写加密货币充值未到账表单</a>》。</span></div><div class="ace-line ace-line old-record-id-JVAWdlap0oHH38xF18guQLRxsYb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-WC3vd4hSnoLeXOxIrG3uOgF2smb"><strong>5. 条款与规则</strong></h2><div class="ace-line ace-line old-record-id-UnXrdmbDZo8tfExjeRPuSvgAsEf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MZKWdYGMmovIJXx4tTluj1Ojs1c"><span style="font-size: 16px;">1）MEXC 将尽一切努力帮助您追回资产，但由于区块链网络的复杂性，我们无法保证在所有情况下都能 100% 追回您的资产。</span></div><div class="ace-line ace-line old-record-id-QM0odKpxQo3xUix3zVVuk5xtsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XYnTdqLh4ouxrGxMaAuuQqeCsKe"><span style="font-size: 16px;">2）找回资金需额外技术和人力支持，会收取一定手续费。具体费用请以页面显示为准。</span></div><div class="ace-line ace-line old-record-id-KRoSdQ9E5oSDJuxJK9iuKceEsIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Oi05dscR5onLfJxCOCxuinJ2sDb"><span style="font-size: 16px;">3）审核通过后将展示预计完成时间，若资金找回难度较大，则实际完成时间会有所延长。请留意审核结果通知。</span></div><div class="ace-line ace-line old-record-id-XpuIdN9oGoFxa1xx0NguTuRUsVf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PluPddizuo3mC1xPJ42uM7WZsig"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KMPtdsHMUoD8cnxSfnCuVs81sEg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-KGgfd0IrhoyN0XxkuqEumnKXsib" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li><li class="ace-line ace-line old-record-id-V9CodHR9mo3Mhnxu5NSuJA5bszd" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">什么是加密货币充值</a></div></li><li class="ace-line ace-line old-record-id-IENCdE89MolF72xZ8mmu3VAPsmh" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-QnvSdjDlioh94ixlD7DuEmZ3sNg" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/applying-to-recover-a-deposit-due-to-an-unfilled-incorrectly-filled-memo-tag-15441726005529" data-lark-is-custom="true" style="font-size: 16px;">未填/错填标签（Memo/Tag）找回申请指南</a></div></li></ul><div class="ace-line ace-line old-record-id-KHNOdPdB0oHZnox7AQpuTcDfsFg"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="ZHmCdAq19osJOsxe4JuufocbsHg" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-OKXydF5BoobTbAxKO3bueHzRsKg"><strong>重要提醒：</strong></h2><div class="ace-line ace-line old-record-id-IRZNdBnTBoEOjaxySR2uf5wjsWg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KMhcd1b4eovDBlxm9G4uBSXpsjg"><span style="font-size: 16px;">为保障您的资产安全及用户权益，请您仅充值 MEXC 已上线的数字资产。所有上币计划和相关信息请以 MEXC 官方<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/announcements">公告</a>为准。</span></div><div class="ace-line ace-line old-record-id-D1YUd9qdsoNQIGxeT87ug1Lvsfc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XJaudOFLNoxonCxXhS9uW1czs2F"><strong>充值遇到问题</strong></h2><div class="ace-line ace-line old-record-id-XAfgdPUBko0fNlxoWMYuVRrdsDh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-O7ySdLCPmolIPjxBEIqunWpWspb"><span style="font-size: 16px;">如果您的充值未到账，可通过以下方式解决：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-T9I1dLMuMoH5Qhxw3Psuu8D6s0f" data-list="bullet"><div><span style="font-size: 16px;">提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>】表单，客服团队将协助您尝试找回资产；</span></div></li><li class="ace-line ace-line old-record-id-H5BVdsZgWoDM9OxVk29uJfvmszh" data-list="bullet"><div><span style="font-size: 16px;">阅读《<a href="https://www.mexc.com/zh-MY/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true">充值未到账解决指南</a>》，了解更多充值相关问题的解决办法。</span></div></li></ul><div class="ace-line ace-line old-record-id-TZ7tdgAPNoKyTjxnWgXu3WQKsdW"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-RDy4d92WnoKbYdxps1wut1mfs0J"><strong>需要协助</strong></h2><div class="ace-line ace-line old-record-id-MFtydsVM5oJb3xxdNVSuOh4LsTd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QozNdRKDiovmtNxOROGuc4rZsJc"><span style="font-size: 16px;">如果您有任何疑问，欢迎通过以下方式联系我们：</span></div><div class="ace-line ace-line old-record-id-OgePdBXXqowFGixXKtWuuYNqsee"><span style="font-size: 16px;">1）点击官网右下方“在线客服”按钮，输入您的问题后进行谘询；</span></div><div class="ace-line ace-line old-record-id-OS2CdneBrofkvoxxHkauotO7skb"><span style="font-size: 16px;">2）通过工单中心提交咨询：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QULWdVJjyozDPHxgi0QuUXrlsBh" data-list="bullet"><div><span style="font-size: 16px;">Web：首页底部资源中心类目下【提交咨询】→【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/ticket/submit/submit-inquiry">工单中心</a>】</span></div></li><li class="ace-line ace-line old-record-id-D5HqdN6FdoB6uLxb60VuB2TQsvh" data-list="bullet"><div><span style="font-size: 16px;">App：首页快捷按键区域 →【更多】→ 服务类目下【提交申请】→【工单中心】</span></div></li></ul><div class="ace-line ace-line old-record-id-WUI8dlFQgo5i7txzv9kuzyjasSg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-R4hCdgRnqoB61Vxy7ZOuWxRTsFL"><span style="font-size: 16px;">*BTN-<strong>工单中心</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/ticket/submit/submit-inquiry">https://www.mexc.com/zh-MY/support/ticket/submit/submit-inquiry</a></u>*</span></div><div class="ace-line ace-line old-record-id-WOfrdv4KBogDr7xfBliuT9M9s9f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QzITdnYl1o2JCDx6JdLuc4xHsAe"><span style="font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/">MEXC</a> 将竭诚为您服务。</span></div><div class="ace-line ace-line old-record-id-AfcSdLgnIoffNpxVSqfuR5DSsZg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-CLgud7SHzo39svxIumRutEtEsGf"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-HwnddoEryos4GExY7eBud0Ogskg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/troubleshooting-guide-360020367791" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-Ldt7dOY2FodH6CxMWn5uUAMJsxf" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填写加密货币充值未到账表单</a></div></li><li class="ace-line ace-line old-record-id-NmvedRLb3oReUux26BjuLZJ6s7c" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值过程中常见状态及解决办法</a></div></li><li class="ace-line ace-line old-record-id-T3svdaF2qoozpOxjLbru1C9ksTb" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/proof-of-funds-requirements-17827791510667" data-lark-is-custom="true" style="font-size: 16px;">资金证明文件要求说明</a></div></li><li class="ace-line ace-line old-record-id-Q9ZfdgdUZouchcxwRu0u8MzPsNh" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li></ul><div class="ace-line ace-line old-record-id-RGVxdBRipoRvEhxY1qruY6fcsjf"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="DRu0dShUroDGayxgKTZuoopTsnf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-GlNqdAjshokbM2xBVCPu3wUpsff"><strong>Memo/Tag 的作用</strong></h2><div class="ace-line ace-line old-record-id-Bbxgd35ghoxExAx3sHDuA04vspc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FHsEdB5QVoFmJ2xPSBOujFY0sRb"><span style="font-size: 16px;">Memo/Tag 是某些数字货币转账时必需的附加地址信息，用于识别具体的交易接收者。对于如 XRP、ATOM、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/price/XLM">XLM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/price/BTS">BTS</a> 等币种，仅有钱包地址是不够的，必须同时填写正确的 Memo/Tag 才能完成有效转账。</span></div><div class="ace-line ace-line old-record-id-FJC6doARoop6agxaTd4u6GuKsIe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CuQBdhpzDoMbyixvpbTuT6vIs6g"><span style="font-size: 16px;">在 MEXC 平台上，需要填写 Memo/Tag 的币种（如 <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/price/XRP">XRP</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/price/ATOM">ATOM</a> 等）所有账户都是共用同一个充值钱包地址。因此，只有填写正确的充值标签，系统才能将资产准确分配到您的账户。</span></div><div class="ace-line ace-line old-record-id-F35vdAg0soupt0xue8xufKhxs0c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-StuNdNsjAoYfKFxVkMRu6jd7sIh"><strong>如何找回资产</strong></h2><div class="ace-line ace-line old-record-id-AGCLdfS5coznGnxL9VLuRPiMsBh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M7uEdwQGiotAF5xhZcPuoLcIspb"><span style="font-size: 16px;">如果您在转账时忘记填写或填错了 Memo/Tag，可以通过填写【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>】表单进行资产找回申请。详细操作步骤请您参考《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969">如何填写加密货币充值未到账表单</a>》。</span></div><div class="ace-line ace-line old-record-id-W0OmdwUXqoaLAhxGmbouIxXvsrh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-Y5WkdoUuVod3R2xAJeoucYfVsv7"><span style="font-size: 16px;">*BTN-<strong>加密货币充值未到账</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">https://www.mexc.com/zh-MY/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-NzzodZgLCoI3wyxWGpcub6LOsLc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NYUsdrC5soAoENxJLEHup5tIsNh"><strong>条款与规则</strong></h2><div class="ace-line ace-line old-record-id-BU5Sd8vZOoDUr8xhcXFuUsTzs8b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WwFDd0XKKolIiExs5VEuTrkAs8d"><span style="font-size: 16px;">1）MEXC 将竭尽全力帮您进行资产找回，但由于区块炼网络的复杂性，MEXC 无法确保在所有情况下都能恢复 100% 的资产。</span></div><div class="ace-line ace-line old-record-id-GQPidkQajo9NVFxDdTjuTdA0sug"><span style="font-size: 16px;">2）如果 MEXC 无法进行资产找回，交易者存入的不支持的币种将导致永久损失。</span></div><div class="ace-line ace-line old-record-id-ZZqpdeTuWokdsoxKY9Uub61ospg"><span style="font-size: 16px;">3）由于资产找回涉及到大量人力投入，您的资料审核通过的情况下，我们可能会收取一定手续费费用，具体数额以页面显示为准。</span></div><div class="ace-line ace-line old-record-id-CEvEdQpBqo2tbExdzB6uSxqOsZc"><span style="font-size: 16px;">4）审核通过后将展示预计完成时间，若资金找回难度较大，则实际完成时间会有所延长。</span></div><div class="ace-line ace-line old-record-id-Ddq6dQjBZomIsGxtxAGu6903sVd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TweLdP6p1o0XjpxeDMcuhUkgsbC"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Y6Cnd31j0oXHFfxfmZlu2P5qsad" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">如何查看地址及 Memo</a></div></li><li class="ace-line ace-line old-record-id-PgfVdYtLnoBf7rxHnfYuFORqsXd" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请 </a></div></li><li class="ace-line ace-line old-record-id-VkQWdKBR6o1yOYx5HMnuDRaIsTb" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-RpwwdzE2LonphBxrhcAu47Lxs2f" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">钱包维护导致充值/提现暂停怎么办</a></div></li><li class="ace-line ace-line old-record-id-TIV6dujzZo4I97xJMftuCtdksrb" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">什么是预入账</a></div></li></ul><div class="ace-line ace-line old-record-id-B4lydqaDzojEPvx0bUCuRLKXsmb"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="CSpVdrPJLoVnc0xZkZbuD0bms0g" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-MgfhdpYkpovR7WxYcOjuJJMBshf"><strong>1. 确认充值通道开放状态</strong></h2><div class="ace-line ace-line old-record-id-N5CudcizzoSDiUxEb4EuOyO1sjb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xhp1dsc7Pom1Xyxejgru7nWZsmb"><span style="font-size: 16px;">如果充值通道关闭或维护中，您的充值暂时无法到账。请您耐心等待，当充值通道重新开放后即可确认入账状态。</span></div><div class="ace-line ace-line old-record-id-UqmTdcRhJor7BzxeIsguIpyAsAc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TG3wdd591oxNS7xkhRUuXaOyseh"><span style="font-size: 16px;">关于充提暂停，您还可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/articles/17827791526229">钱包维护导致充值/提现暂停怎么办</a>》进行更多了解。</span></div><div class="ace-line ace-line old-record-id-LLSHdo2ypoCZm4xC5nNujGq4sTc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JVfzdqkU4oneogx4e89u2YHGsge"><strong>2. 确认区块网络状态</strong></h2><div class="ace-line ace-line old-record-id-FNELdwLTto3WOSxwVuBu29wyste"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Wfn3dLXbcoI6Z6xxttou3hoNswb"><span style="font-size: 16px;">如果区块网络状态显示未成功，您需要联系资产发出方进行确认。</span></div><div class="ace-line ace-line old-record-id-W9ridE1Zyoc30SxmJAruPGiSsYc"><span style="font-size: 16px;">如果区块网络状态显示已成功，您需要判断是否满足预入账/入账成功确认数。</span></div><div class="ace-line ace-line old-record-id-HNRDdWQeZoFPCDxNbszuSssdswg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ra7QdXEheoPmKmxRNluu8B7BsQg"><span style="font-size: 16px;">查看方式：资产-资金记录-充值记录-找到您要查看的充值记录-点击交易凭证（TxID）后对应的超链接符号跳转至区块链浏览器。</span></div><div class="ace-line ace-line old-record-id-Z2Ard6AivotMGexTlvxuQLGfsVh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"11a7db8b-dc15-4702-a401-f44ea48f3313","height":1366,"width":2926,"currHeight":1366,"currWidth":2926,"natrualHeight":1366,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDrZbbJ01Ao6tO0xN0CKuoBJDsUe%2F%3Fpreview_type%3D16","file_token":"DrZbbJ01Ao6tO0xN0CKuoBJDsUe","image_type":"image/png","size":512959,"comments":[]}]}" class="image-uploaded gallery old-record-id-NRZudNTsZoh4O7xqoBfuhtE6sib"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160433956FKlyiO8C8J0TXt.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEclpiYkowMUFvNnRPMHhOMENLdW9CSkRzVWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTlJadWROVHNab2g0Tzd4cW9CZnVodEU2c2liIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EclpiYkowMUFvNnRPMHhOMENLdW9CSkRzVWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/DrZbbJ01Ao6tO0xN0CKuoBJDsUe/?mount_node_token=NRZudNTsZoh4O7xqoBfuhtE6sib&mount_point=docx_image" data-width="2926" data-height="1366" data-lark-image-uri="drivetoken://DrZbbJ01Ao6tO0xN0CKuoBJDsUe" data-lark-image-width="2926" data-lark-image-height="1366" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Q4cqdTMRFo0EH6xYNM3uexxtsoh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KaqvdAlZOorzWGxYl41uBbECscb"><span style="font-size: 16px;">在区块链浏览器中查看区块网络状态。</span></div><div class="ace-line ace-line old-record-id-JjMHd9qAJo7qRCxkjXgu2bJ8sTe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f979b575-9814-4ffc-863c-77f6e3bab4a5","height":1084,"width":2420,"currHeight":1084,"currWidth":2420,"natrualHeight":1084,"natrualWidth":2420,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWAUubhTLkoNFWhxdhCMuo1CnsUd%2F%3Fpreview_type%3D16","file_token":"WAUubhTLkoNFWhxdhCMuo1CnsUd","image_type":"image/png","size":292263,"comments":[]}]}" class="image-uploaded gallery old-record-id-RyQadbhmjoebKOxhp0ZutlIksZe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202609151604336843CufPYfPaRKM5y.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXQVV1YmhUTGtvTkZXaHhkaENNdW8xQ25zVWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUnlRYWRiaG1qb2ViS094aHAwWnV0bElrc1plIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XQVV1YmhUTGtvTkZXaHhkaENNdW8xQ25zVWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WAUubhTLkoNFWhxdhCMuo1CnsUd/?mount_node_token=RyQadbhmjoebKOxhp0ZutlIksZe&mount_point=docx_image" data-width="2420" data-height="1084" data-lark-image-uri="drivetoken://WAUubhTLkoNFWhxdhCMuo1CnsUd" data-lark-image-width="2420" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Bd9Ld72mFohAmixRQ65uHuJ4src"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-IXuedKmRCoal15xokbCuBfZtsGc"><strong>3. 确认区块确认数</strong></h2><div class="ace-line ace-line old-record-id-COkXd5JGAozbDSxtKEhu2pYCsRe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DNA8d8Txjo5zm7x7BYxuLrtYsbg"><span style="font-size: 16px;">在正常充值情况下，每个币种都需要达到一定数量的区块确认数，才能将转账金额存入您的 MEXC 账户。由于区块确认数问题造成充值未到账，您需要进行确认：</span></div><div class="ace-line ace-line old-record-id-SUlzdgcdyoA2YLx6LXKuKc1gsCg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ksh3dE2SsoULtjxWMJxuhKEOsQc"><span style="font-size: 16px;">如果不满足区块确认数，请您耐心等待链上确认。</span></div><div class="ace-line ace-line old-record-id-LEhRd4aJAoAo2jxkA8WuoYvTsNd"><span style="font-size: 16px;">如果已满足确认数，但资产未到账，请您查看账号内是否有充值记录。</span></div><div class="ace-line ace-line old-record-id-Aj0adweo9olvsVxegRYuTCwBsIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DTyed7g09oaWLLxzBvUunInTscf"><span style="font-size: 16px;">注：每个币种的最低区块确认数要求都不同。如还未达确认数，请您耐心等待。</span></div><div class="ace-line ace-line old-record-id-JpqqdeBLAonWfGxguAAu1LtBs1b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z29ide77iogOzOx6TnsuLGUhs0f"><span style="font-size: 16px;">如果您想详细了解区块确认数相关内容，您可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">如何在MEXC上查看区块确认数</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-RHwfddq2noqkR9xOcmCudMb3sUd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4caee8fb-3b99-4231-8c5a-8b73ef52b274","height":1378,"width":2878,"currHeight":1378,"currWidth":2878,"natrualHeight":1378,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDq2obBDY7oUwgbxVHVuuepFjskb%2F%3Fpreview_type%3D16","file_token":"Dq2obBDY7oUwgbxVHVuuepFjskb","image_type":"image/png","size":400777,"comments":[]}]}" class="image-uploaded gallery old-record-id-U7UDdTOV9oQ3rex7bGmuZ9pBsff"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160433758kmnPcN8GPCV9Rm.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEcTJvYkJEWTdvVXdnYnhWSFZ1dWVwRmpza2IiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVTdVRGRUT1Y5b1EzcmV4N2JHbXVaOXBCc2ZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EcTJvYkJEWTdvVXdnYnhWSFZ1dWVwRmpza2IvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Dq2obBDY7oUwgbxVHVuuepFjskb/?mount_node_token=U7UDdTOV9oQ3rex7bGmuZ9pBsff&mount_point=docx_image" data-width="2878" data-height="1378" data-lark-image-uri="drivetoken://Dq2obBDY7oUwgbxVHVuuepFjskb" data-lark-image-width="2878" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-QAlHdB3wuoQLE5x2uc6uJvF4sjf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SXkMd4ZqVoMDpDxfoz1uTDU3sVg"><strong>4. 查看账号内是否有充值记录</strong></h2><div class="ace-line ace-line old-record-id-HFZjd0WMDodvOzxHtcTuhPZ1sQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VwaUd0foqoZkdUxKY1YurfTYs6b"><span style="font-size: 16px;">查看账号内是否有相关充值记录，关于充值状态您可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/articles/17827791526203">充值过程中常见状态及解决办法</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-YdXgdIn8oo8uexxCZq1ueBSzsZe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QziCdJ0plo2rwDxW0UvuAL4gs7e"><span style="font-size: 16px;">如果账号内没有相关的充值记录，您可以点击填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单。</span></div><div class="ace-line ace-line old-record-id-DEdTdRFkFoaJh8xhWZOuTB42sAh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VAn6dnhW4oHxPGxu2ZMuFs1PsNK"><strong>5. 其他常见充值未到账解决指南</strong></h2><div class="ace-line ace-line old-record-id-U4JFdrvC9ogDIHxNZYDuGvcssHe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-NA8jdRdnroVYh1x3u5quHqzdsQc"><span style="font-size: 16px;">5.1 充值MEXC不支持币种</span></h3><div class="ace-line ace-line old-record-id-Q5RYdLTwTo8xHpxx8VzuGkLksqf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YfBTdPkJ4oVjDbxkpI8uMltWsIc"><span style="font-size: 16px;">若您充值币种的合约地址与 MEXC 支持币种合约地址不一致，您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-OmyjdsXtmoy4goxx9aVuw0mnsoc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e159338c-5944-44c0-afba-65c332c2591c","height":1264,"width":2878,"currHeight":1264,"currWidth":2878,"natrualHeight":1264,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFiNObA9gDoYp5Kxj7GvubUexs0d%2F%3Fpreview_type%3D16","file_token":"FiNObA9gDoYp5Kxj7GvubUexs0d","image_type":"image/png","size":359113,"comments":[]}]}" class="image-uploaded gallery old-record-id-HNxYdlaSuoB7WHx9nSwuWaXfsz5"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160433552QZXLjX3IFR8qhs.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGaU5PYkE5Z0RvWXA1S3hqN0d2dWJVZXhzMGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSE54WWRsYVN1b0I3V0h4OW5Td3VXYVhmc3o1Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GaU5PYkE5Z0RvWXA1S3hqN0d2dWJVZXhzMGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FiNObA9gDoYp5Kxj7GvubUexs0d/?mount_node_token=HNxYdlaSuoB7WHx9nSwuWaXfsz5&mount_point=docx_image" data-width="2878" data-height="1264" data-lark-image-uri="drivetoken://FiNObA9gDoYp5Kxj7GvubUexs0d" data-lark-image-width="2878" data-lark-image-height="1264" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-KegId22ysokKM7xQUsxu57iZsEg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VP3ZdKdrqoDfRlxoYNnutb6dscb"><span style="font-size: 16px;">5.2 充值网络错误</span></h3><div class="ace-line ace-line old-record-id-D9YmdrXkUoFZOsxtYSzuoEk9s5n"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LXT0d5hO5okWMXxOMrjuPlmmstf"><span style="font-size: 16px;"><strong>选择错误网络充值</strong>：充值币种时选择了错误的充值网络。如下图所示充值 MX，您在 MEXC 充值页面获取了MX-ETH 网络的地址，在提币平台却使用了 BEP 20 网络进行转账至您 MEXC 平台的 ETH 网络地址，会导致您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-Z0Y2dYgeEoJm76x819HuZv4gsDf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RmDbd8fHQoLmbNxk77muHLQNsNx"><span style="font-size: 16px;">请您尽快提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单，MEXC 会尽量协助您处理您的充值问题。查询代币支持的充值网路方式：在提币页面点击【转账网路】进行查看。</span></div><div class="ace-line ace-line old-record-id-TYUJdcHJ9oBxMsx1W1ZugZjmsze"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"158e39ef-7ff0-46fb-a13e-33dd2a1c00a2","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FNeYWbeBbsoq6LWxvvWvuJhPvsJh%2F%3Fpreview_type%3D16","file_token":"NeYWbeBbsoq6LWxvvWvuJhPvsJh","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-C7l7dV2Bkojxf7xQCNiu0gvHs2e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160435837IboBWlVq7qd0hw.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJOZVlXYmVCYnNvcTZMV3h2dld2dUpoUHZzSmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQzdsN2RWMkJrb2p4Zjd4UUNOaXUwZ3ZIczJlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9OZVlXYmVCYnNvcTZMV3h2dld2dUpoUHZzSmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NeYWbeBbsoq6LWxvvWvuJhPvsJh/?mount_node_token=C7l7dV2Bkojxf7xQCNiu0gvHs2e&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://NeYWbeBbsoq6LWxvvWvuJhPvsJh" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-UMlRdXX9for4RnxkwiVu6oLOswe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FlwPdf6Tvo3xeLxjYQeut3Flsre"><span style="font-size: 16px;">5.3 使用不支持网络充值</span></h3><div class="ace-line ace-line old-record-id-ATkWdlsIGoxNvjxB9jlu1wRgsSa"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gyg9dws2OoMolDxoy0QuS69zsLh"><span style="font-size: 16px;"><strong>使用不支持的网络充值</strong>：充值币种时选择了 MEXC 不支持的网络进行充值。如下图所示充值 MX，MEXC 仅支持使用 ETH、BSC、MORPH 网络充值 MX，但若您在提币平台使用支持网络列表以外的网络进行转账，您的充值将无法正常到账。</span></div><div class="ace-line ace-line old-record-id-C57VdOpuioSuqXxHQv3u4gUEske"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b37fc3f2-b6f5-4c4e-ac5f-9ee86e6939a6","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDh9ebvStOowL7UxnfyRuVfVksJg%2F%3Fpreview_type%3D16","file_token":"Dh9ebvStOowL7UxnfyRuVfVksJg","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-WDPQdjXjbofbPWxmB0Ku3g2usMg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160433945ZUL90YENLJAjzf.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEaDllYnZTdE9vd0w3VXhuZnlSdVZmVmtzSmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV0RQUWRqWGpib2ZiUFd4bUIwS3UzZzJ1c01nIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EaDllYnZTdE9vd0w3VXhuZnlSdVZmVmtzSmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Dh9ebvStOowL7UxnfyRuVfVksJg/?mount_node_token=WDPQdjXjbofbPWxmB0Ku3g2usMg&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://Dh9ebvStOowL7UxnfyRuVfVksJg" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-JuDnd231jo8AHwxHR8quV83Ysvf"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-Q7hmdQ7cAoZ2T1xvRd1uUZMXshS"><span style="font-size: 16px;">5.4 转账时未填入或错填 Memo/Tag 识别码，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-A9cMdGcK0oG8K2xBXuXupTH3s5f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U2rhd7yARocGRLx4qSJukEwVsZO"><span style="font-size: 16px;">部分币种需要填写标签（Memo/Tag/识别码），如 XRP、TON、ATOM 等。若填写未填/错填导致充值未到账，请提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单。审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果，填写指南请参考<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969">自助申请填写指南</a>。</span></div><div class="ace-line ace-line old-record-id-EMc3dLbKDozmAUxHBfCuWIEdsNx"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EQ0WdtWCpozfKMxMn8eu26VEsvH"><span style="font-size: 16px;">关于更多 Memo/Tag 介绍，您可以阅读内容《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/learn/article/what-are-memos-tags-/1">什么是 Memo/Tag</a>》。</span></div><div class="ace-line ace-line old-record-id-Vjx9d7426oiriYxMZlVulfKCsCc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3410ae17-b73f-4625-adba-3245dc7531cf","height":436.54208754208753,"width":634,"currHeight":436.54208754208753,"currWidth":634,"natrualHeight":818,"natrualWidth":1188,"pluginName":"imageUpload","scale":0.5336700336700336,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWdzlbl3NNoSn6JxtyzPuGonzsWc%2F%3Fpreview_type%3D16","file_token":"Wdzlbl3NNoSn6JxtyzPuGonzsWc","image_type":"image/png","size":159681,"comments":[]}]}" class="image-uploaded gallery old-record-id-Api1d2pVwowsvUx8N37uBCRSsgd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160433740zTevFJDTMPHm5f.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXZHpsYmwzTk5vU242Snh0eXpQdUdvbnpzV2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQXBpMWQycFZ3b3dzdlV4OE4zN3VCQ1JTc2dkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XZHpsYmwzTk5vU242Snh0eXpQdUdvbnpzV2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Wdzlbl3NNoSn6JxtyzPuGonzsWc/?mount_node_token=Api1d2pVwowsvUx8N37uBCRSsgd&mount_point=docx_image" data-width="1188" data-height="818" data-lark-image-uri="drivetoken://Wdzlbl3NNoSn6JxtyzPuGonzsWc" data-lark-image-width="1188" data-lark-image-height="818" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-NtiIdQgtNofMcuxoaznuPj1wsKf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-X9jodLHjQo1SMdx835ouQt02sff"><span style="font-size: 16px;">5.5 通过不支持的智能合约方式充值，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-UVdDd4Fywo1hhmxMCPlu1iVzsOb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RXnqdB6lTo4q7JxX0xRup8h0sup"><span style="font-size: 16px;">部分币种在 MEXC 暂时无法使用智能合约方式进行充值，该情况智能合约转账不会记录在 MEXC 账户中，需要人工手动充值。</span></div><div class="ace-line ace-line old-record-id-LtPDduAU3ozjwgxk5aPuln7Qsrg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QHwcdV4ZcoHre6xZACGu1juqsGd"><span style="font-size: 16px;">请您提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单，审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果。</span></div><div class="ace-line ace-line old-record-id-D2KudwbVzo7A6IxEPktuQlO1sTc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZcI1djHVxo3P7xx5M0aun9ppsLe"><span style="font-size: 16px;">5.6 充值代币平台已下架</span></h3><div class="ace-line ace-line old-record-id-Xjdedv7OCo0PibxaOIRuRvglsve"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UDj1djHQlozQt7xRLyVuxVVAsXc"><span style="font-size: 16px;">如果您充值了目前 MEXC 平台已下架的代币并未入账，请您联系客服获得帮助。</span></div><div class="ace-line ace-line old-record-id-BsxndsotcoqlRZxxz2Xu5uchsPf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Khbudf5MloY6GaxSUDaucXPisVb"><span style="font-size: 16px;">出现充值未到账情况，您可以在 MEXC 平台填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单。申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知您审核结果。</span></div><div class="ace-line ace-line old-record-id-ZyWqdtRdho1543xOYzQuzviMsGb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-UTuudR9JToa3vHxbYzMu4SfbsNe"><span style="font-size: 16px;">5.7 同哈希批量转账</span></h3><div class="ace-line ace-line old-record-id-YYcadojp5oZnLJxpi6Jusfbvsic"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DMhTdWXroo6Fzsxt0qKuNaSksby"><span style="font-size: 16px;">若同一个区块链交易哈希（TxHash）中有多笔转账，包含多个接收地址，即 “一对多”转账，可能导致您的充值未完全到账。</span></div><div class="ace-line ace-line old-record-id-Kzdld23fgovhlrx5Mo0uBpMEsZd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TPgWdLuW3oijW1x5OXeuC4NQs2Q"><span style="font-size: 16px;">出现充值未到账情况，您可以在 MEXC 平台填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单。申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知您审核结果。</span></div><div class="ace-line ace-line old-record-id-Oc4mdhB7foxklaxW2OTulXzwsJe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZUy0dqVh0o7aYexHdYlueedHsFh"><span style="font-size: 16px;">请注意：若同一笔 TxID 下存在多笔充值，您在提交表单时需在 TxID 后添加冒号【:】和数字【99999999】，格式：TXID:99999999（添加后缀是为了区分同一 TxID 的多次提交记录，不影响实际业务处理）。</span></div><div class="ace-line ace-line old-record-id-ZDBrdvtceoWO0lxWboouamwZsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Py3JdhcVPoKPPRxnUxquxqGIs9b"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-JCj6d1o7qoAsc6xc9gMu8ar4sne" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/what-is-an-uncredited-crypto-deposit-17827791526274" style="font-size: 16px;">什么是加密货币充值未到账</a></div></li><li class="ace-line ace-line old-record-id-EjgpdVMFso6y8jxYkswuP2Hysoc" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填写加密货币充值未到账表单</a></div></li><li class="ace-line ace-line old-record-id-DtYpd8NtSoQHfoxNl4euXqjosCh" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-NpbkdfZuEoq1GYxR0tmuRV57scg" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-VU9IdOL1LoKiFkxB3L3uW2Y6sTd" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul></div>

<div data-page-id="KJuMdo3QWobAtJxgtK3uK8rLsvb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-QQxOdLXjYofzjexzteZu2GVpsJw"><strong>1. 提币未到账情况说明：</strong></h2><div class="ace-line ace-line old-record-id-HUCod3C8noitcgxKglOuuvkssth"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NrFRdQ840oQYlcxxnx3uQhFxs4b"><span style="font-size: 16px;">对于区块链资产的提币，整个过程可以分为三个环节：<strong>出账方发起提币</strong><strong>、区块链网络确认、入账方接收并确认转账</strong>。</span></div><div class="ace-line ace-line old-record-id-AcMxdoFlAoZNBKxc2gZuOTxcsVh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EJ13dV1yuokrMVx1wjouoEAAsbg"><strong style="font-size: 16px;">第一步：出账方发起提币请求，将资产从原始账户转出。</strong></div><div class="ace-line ace-line old-record-id-YtrFd7rloooCHKxaXevuxxavsEh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TJnkdAtEQoRfsyxB6sjuvH6Asvd"><span style="font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/">MEXC</a> 平台根据不同代币和区块情况，提币请求通常会在 1-60 分钟内生成一个唯一的交易标识符（TxID）。这代表著 MEXC 已完成资产的转移，并将其发送到区块链网络中等待确认。</span></div><div class="ace-line ace-line old-record-id-UyLVdhC4eoA5stx2qp1uO6XWszm"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D70OdRlyyo6H4SxKOxduixo6s2e"><strong style="font-size: 16px;">第二步：区块链网络进行确认。</strong></div><div class="ace-line ace-line old-record-id-EgOadXQ8koJxE3x6XxMu8R5Gsjg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KHXQdZ1qHoJV7ixEhnOuIwDXsLb"><span style="font-size: 16px;">在这一环节中，区块链网络的矿工节点会对交易进行验证，并将其纳入区块链的交易历史中。这个过程可能需要一定的时间，具体取决于网络拥堵情况、交易费用以及所使用的区块链的特性。您可以点选 <a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/learn/article/how-to-find-txids-on-mexc/1">TxID</a> 未尾的“检查”链接，打开相应的区块链浏览器检查该笔转账在区块链上的确认状态。</span></div><div class="ace-line ace-line old-record-id-SEvddz6xaoYTPfxTruPu12SBsAf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U7KidSZ4boWxYtxMh4ruL4W9sgg"><strong style="font-size: 16px;">第三步：入账方接收并确认转账。</strong></div><div class="ace-line ace-line old-record-id-XUbjdBUcLoA6U9xmriquYCUCssd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T9ifdY2FMoLb8pxQa1CuEEz9sYf"><span style="font-size: 16px;">一旦区块链网络确认了交易，资产就会被转入到目标账户中。您可以通过查询区块链浏览器或相关工具来验证交易的确认数和详细信息。</span></div><div class="ace-line ace-line old-record-id-W1AndVBPxoiHnLxQao7u7b9Jsjf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-F8IPdaEWFoCeIAxg7vhush6as0b"><span style="font-size: 16px;">*BTN-<strong>提币</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/assets/withdraw/USDT">https://www.mexc.com/zh-MY/assets/withdraw/USDT</a></u>*</span></div><div class="ace-line ace-line old-record-id-WsDOdXPIpoOzAoxokx1uRkwssQb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-IrYYdOsDVoaMD8xLS3TulPaDsFb"><strong>2. 提币状态及对应的解决办法：</strong></h2><div class="ace-line ace-line old-record-id-PYabduERTokVt7x2A0nugAiDsRd"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="146;186;488" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="146"><col width="186"><col width="488"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AZ6UdLQtkoQPeYxPI7Bu0tXrsWh"><strong style="font-size: 16px;">提币状态</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LTgJdkX5ZoBLXdxq3vYumKqYsAe"><strong style="font-size: 16px;">状态说明</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-W75Kdu6yZospyoxyLXruWfQws2e"><strong style="font-size: 16px;">解决办法</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-WvkYd7xjGo3Hp8xZsGzuqeE8sNc"><span style="font-size: 16px;">TR 信息验证</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BejpdyevsoJicax7kMru35jqs5b"><span style="font-size: 16px;">等待 TR 验证</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Cko9dEGfeowxdmxnFW6uE3eOsWg"><span style="font-size: 16px;">1-3分钟可完成验证，耐心等待即可。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-CKXYddlzhoi25ixYRqzuvIihshh"><span style="font-size: 16px;">等待验证</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UTbLdaUVuo9L0nxmdQCumadLsvn"><span style="font-size: 16px;">提币申请已提交</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-WNIhdMhlqoLXbJxdAQMuv8j0s5b"><span style="font-size: 16px;">该笔提币需要您的二次确认，MEXC 已将确认链接发送至您的邮箱/短信箱，请前往获取链接确认您提币地址后四位。需要注意：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MAZmd2r2AoUnp4xNHSIu2QwZs7p" data-list="bullet"><div><span style="font-size: 16px;">若您的提币地址包含 Memo，需验证公共地址后四位，而非 Memo 地址后四位 </span></div></li><li class="ace-line ace-line old-record-id-Q2DsdUWmvoSSkkxjfGau87wUsRx" data-list="bullet"><div><span style="font-size: 16px;">地址验证区分大小写</span></div></li><li class="ace-line ace-line old-record-id-CmS7dpfkBoo2Fix32apuxICbsPc" data-list="bullet"><div><span style="font-size: 16px;">链接有效时间为 15 分钟，若链接超时未进行验证，请取消提币重新发起提币。</span></div></li></ul></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-RKTVdMwploGemixlKu8uh5lQsDc"><span style="font-size: 16px;">审核中</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-X6ckdK8QZoqy88xX4HWusDh8sxf"><span style="font-size: 16px;">提币申请正在审核</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-NqBTdHqGCo0X8Ax4m7aupr7nsVg"><span style="font-size: 16px;">您的提币申请正在审核中，预计处理时效为 5-60 分钟。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UR2mdK0R5oeaDdxzxWMuMT3xsvh"><span style="font-size: 16px;">等待处理</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Sz2adV8EYoZgUmxtF7UuOKL2suf"><span style="font-size: 16px;">提币申请等待系统处理</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-Lga0dRYxGo5To0x3ywFugOauscf"><span style="font-size: 16px;">若提币长时间处于等待处理状态，请再次检查该笔提币通道是否正常开启。</span></div><div class="ace-line ace-line old-record-id-W7GQdvqRLoo7wix6doouxygrsJc"><span style="font-size: 16px;">提币关闭：提币通道已关闭，请等待通道开启后再次尝试。</span></div><div class="ace-line ace-line old-record-id-HOqidnYyXo99gOxblW4uCp5YsLe"><span style="font-size: 16px;">提币开启：提币未成功发出，请联系在线客服协助处理。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Ev3cdapx7omG08xz2pcub2qzsSb"><span style="font-size: 16px;">处理中</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-NllzdudXToNQ7UxVTbSuwpBtsJf"><span style="font-size: 16px;">提币正在处理</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="white-space:pre;;text-align:left" class="ace-line ace-line old-record-id-WZ5ld03dtooRqYx3ZBgulLd4sLd"><span style="font-size: 16px;">提币处理中，请耐心等待，若此状态下您需要取消提币，请联系客服协助反馈。 <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/articles/17827791528659">如何取消提币</a></span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OYW7dUC6Aoh03dxjUJWudPHtsFf"><span style="font-size: 16px;">等待区块确认</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-RTOYdQDoMoU4N2xPxDjuPD8Zsqe"><span style="font-size: 16px;">区块链上确认中</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Gjb7ds1kgohh0uxGyrKuy6o4sbd"><span style="font-size: 16px;">提币已发出，请耐心等待区块确认。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-R2HMd4pgtovdQjx3IRMu3UqMstf"><span style="font-size: 16px;">等待打包</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Q1rmdrUy5omaGOxnxqauMGaNseb"><span style="font-size: 16px;">区块链等待打包中</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-JBaCdc5VWor97BxPDJAuyDBAs0d"><span style="font-size: 16px;">提币已发出，请耐心等待区块打包。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SVh3dJEg9oyeBtxWjAMuPJ6Xs6b"><span style="font-size: 16px;">已取消</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GQTXdrwvIorG3NxnXcnuTE7NsAh"><span style="font-size: 16px;">提币已取消</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-B9WDdbbcMo59GkxahQiuAGbbsLe"><span style="font-size: 16px;">提币已取消，您可以重新发起提币。若非本人操作或对应资产被冻结，请联系客服协助。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Kh44dM2tSoYj4YxyFaZuFd2AsTh"><span style="font-size: 16px;">提币成功</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Mk8BdHv7vow2AIx05a9ujSLhsxb"><span style="font-size: 16px;">提币已完成</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Ft00dYCmGoXiJkxBAdnueULmsee"><span style="font-size: 16px;">您的资产已成功从 MEXC 发送至您的提币地址，若未收到资产，请联系该地址接受平台协助查看。</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-S5W6dvHiLoQY4xxrkqbujfg2sbc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EJhXd3b28otsPtxwngMu4Vo4sIf"><strong style="font-size: 16px;">温馨提醒：</strong></div><div class="ace-line ace-line old-record-id-GHOKdsWjjoqxOnxhHDeuoD3qsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Fnrsdt0enotxXjxmdfluPvD8sPg"><span style="font-size: 16px;">1）如状态显示【处理中】，这是由于区块链网络的性质以及可能存在的拥堵情况，转账可能会面临一定的延迟，请您耐心等候即可。</span></div><div class="ace-line ace-line old-record-id-ZLvldTH1ioSUOxxFrDquJRs4sud"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NKZ8dbNpxoJijaxcak1u0f06s3f"><span style="font-size: 16px;">2）如果提币状态为【提币成功】，但用户未收到资产，建议用户复制提币 Txid 联系资产接收平台查询。</span></div><div class="ace-line ace-line old-record-id-HVBUdyZguoRzCHxJfxhuTPFRsCh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GNANdIb1zohIQHxUArAuSZA2sQf"><span style="font-size: 16px;">3）如果提币状态为【提币成功】，但资产被接收平台退回至 MEXC，请您前往【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>】→【充值到其他平台被退回至 MEXC】，提交资产找回申请。提交表单后，您的退回申请将进入初步审核阶段，预计 1-2 天内完成审核。</span></div><div class="ace-line ace-line old-record-id-XMoFddaSPo0p78x5Pzeua76as8d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SHF5dUk1YosKj4xHUx1uP57CsLe"><span style="font-size: 16px;">4）如果在您的【资产】 -【资金记录】 -【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/assets/record">提币记录</a>】中，该笔提币申请经过 1 小时仍未生成 TxID，请您立即联系 MEXC 在线客服，并附上该笔提币申请的截图。我们将协助处理您的请求。</span></div><div class="ace-line ace-line old-record-id-NFgidYQsVoxZ8CxigFWuCavvs5f"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-RuU2dAoHMoTFpExZqnjuyfPsscb"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Ibs4d2s6QoAKBzxlii0uWssVswf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-withdraw-on-mexc-app-360030808111" style="font-size: 16px;">如何在 MEXC 进行提币（App） </a></div></li><li class="ace-line ace-line old-record-id-T0MDdpLsUoG7m7x0P39ueCTEs9c" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-withdraw-on-mexc-web-5220961984153" data-lark-is-custom="true" style="font-size: 16px;">如何在 MEXC 进行提币（web） </a></div></li><li class="ace-line ace-line old-record-id-FHCdd9rWNoYKSDxVVamuhzQ2sVc" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031" data-lark-is-custom="true" style="font-size: 16px;">常见提币问题及解决办法 </a></div></li><li class="ace-line ace-line old-record-id-Zt29dLckYoCBu8xIckvuQNvBsHh" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-set-withdrawal-settings-253549374230474752" data-lark-is-custom="true" style="font-size: 16px;">如何进行提币设置 </a></div></li><li class="ace-line ace-line old-record-id-DOKqdwzvsoV0mXxHvFcuXM2ls8b" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/withdrawal-fees-17827791528721" data-lark-is-custom="true" style="font-size: 16px;">提币手续费 </a></div></li></ul><div class="ace-line ace-line old-record-id-QjOEdYtT6o8Qe9xtAtQuxtpQspf"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="JldMdgQu2oELPcx0L0MuJ9RXsXf" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-KhdtdKG9Eox6vNxeaxoujZdssed"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">本指南将详细介绍如何通过 MEXC Web 完成加密货币充值，并以 <a data-lark-is-custom="true" href="https://www.mexc.com/price/USDC">USDC</a> 代币和 MetaMask 钱包为例进行演示。</span></div><div class="ace-line ace-line old-record-id-BQnvdumDIo4pprxas3luE1I9sPw"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NFVodTt9uo1wfIxYNcFuOZhRsQd"><span style="font-family: arial, helvetica, sans-serif;"><strong>关键点</strong></span></h2><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MmaRdyTOso9ie0xCNbvuiueSsy5" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>网络一致性：</strong> 充值网络与提币网络必须完全一致，否则可能导致资产永久丢失。</span></div></li><li class="ace-line ace-line old-record-id-UaModpjdyoGtxGxa5OuuCt9ws3e" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Memo 要求：</strong> 部分网络（如 <a href="https://www.mexc.com/price/XRP" data-lark-is-custom="true">XRP</a>）充值时必须填写 Memo，否则资产无法到账。</span></div></li><li class="ace-line ace-line old-record-id-ElJndnXUIoqov6xlSTPuKfgksXg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>手续费差异：</strong> 不同网络的手续费和到账时间各不相同，建议选择低手续费且速度较快的网络。</span></div></li><li class="ace-line ace-line old-record-id-PAVddYz8To4nUWxOWciuBARLszM" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>地址核对：</strong> 转账前务必仔细核对充值地址和网络信息，确保准确无误。</span></div></li><li class="ace-line ace-line old-record-id-PAVddYz8To4nUWxOWciuBARLszM" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>温馨提示</strong><span style="font-size: 16px;">：合约转账可能会导致您的充值无法正常到账，请勿使用合约转账方式进行充值。</span></span></div></li></ul><div class="ace-line ace-line old-record-id-CqxbdWlAyohTuqxWgi3uswZpsSb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F202608061058188452GZCQOGEfYqFlO.mp4" style="max-width:100%;height:auto;float:none"></video></p></span></div><h2 class="heading-2 ace-line old-record-id-Mojxd3O1UolOAHx15LWuVcHgsVe"><span style="font-family: arial, helvetica, sans-serif;"><strong>第一步：登录 MEXC 官网并进入充值页面</strong></span></h2><div class="ace-line ace-line old-record-id-RDHQd5R15ocanQxmZhiuYhTPsVf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TvBidACSdo3nktxViAvuncPisAe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">打开 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">官网</a>并登录您的个人账号。在首页【充值】类目下选择【链上充值】进入<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/USDT">充值</a>页面。</span></div><div class="ace-line ace-line old-record-id-ByhRdSNvxoOVjDxU3BIu3abbsPf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e32c6267-b22a-41d3-8918-67b31ab4bfba","height":1444,"width":2930,"currHeight":1444,"currWidth":2930,"natrualHeight":1444,"natrualWidth":2930,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHAyubW6I4oUJAbxfZLluHRBrsuf%2F%3Fpreview_type%3D16","file_token":"HAyubW6I4oUJAbxfZLluHRBrsuf","image_type":"image/png","size":514011,"comments":[]}]}" class="image-uploaded gallery old-record-id-TAeYdDnX6ov7HSxXKehuUvP1snc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202512151156345788tsG4lsvLgq3in.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIQXl1Ylc2STRvVUpBYnhmWkxsdUhSQnJzdWYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVEFlWWREblg2b3Y3SFN4WEtlaHVVdlAxc25jIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IQXl1Ylc2STRvVUpBYnhmWkxsdUhSQnJzdWYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HAyubW6I4oUJAbxfZLluHRBrsuf/?mount_node_token=TAeYdDnX6ov7HSxXKehuUvP1snc&mount_point=docx_image" data-width="2930" data-height="1444" data-lark-image-uri="drivetoken://HAyubW6I4oUJAbxfZLluHRBrsuf" data-lark-image-width="2930" data-lark-image-height="1444" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-GFCNdchtpoTmDKxx6ZQuMBwSsAF"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-YiOVdGeEcoYYDAxsSDPur6Tns02"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>充值加密货币</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/USDT">https://www.mexc.com/assets/deposit/USDT</a>*</span></div><div class="ace-line ace-line old-record-id-VI87dEANIopzhOx0EROuElZtslc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YdrLdIRRPoKIgixmEe8ukqzjsmd"><span style="font-family: arial, helvetica, sans-serif;"><strong>第二步：选择充值币种</strong></span></h2><div class="ace-line ace-line old-record-id-BA0ndqQ29oAekyx8W5ouep5ssnd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YURedeS7OoAb98xeo88uST3hsSf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在充值页面，输入您想要充值的加密货币名称。我们以 USDC 代币为例。</span></div><div class="ace-line ace-line old-record-id-MPe7dBbflouoZsxrh40uva34sXb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ZbOYdXg1XopulFxoJW2u5yqjsnf"><span style="font-family: arial, helvetica, sans-serif;"><strong>第三步：选择充值网络</strong></span></h2><div class="ace-line ace-line old-record-id-CuG5dH9zHoe1uDxDwDwuOU7usVl"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EBvrdeCX1orrTQx9BW7uZhttsXd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在【选择网络】页面，选择与您提币平台一致的区块链网络。<strong>请务必确保充值网络与提币网络完全一致，选择错误的网络可能导致资产永久丢失且无法恢复。</strong></span></div><div class="ace-line ace-line old-record-id-SZH4d8KRbodpsYxhgDfuqcFAs62"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q6ICdVCtboucjUxeuqpuRUJzs7b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">不同网络的手续费和到账时间各有差异。建议您综合考虑手续费成本和充值速度，选择最适合的网络。我们以 BASE 网络为例，点击【BASE】完成选择。</span></div><div class="ace-line ace-line old-record-id-FQwmdgkgqok1MVxAsJnulsFMsPd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ORuAdDtxloTJ7gx2bbKuvftOsGb"><span style="font-family: arial, helvetica, sans-serif;"><strong>第四步：获取充值地址</strong></span></h2><div class="ace-line ace-line old-record-id-UXWHd8DsBoq7rux0cJquC6VisdV"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PVBEdsbywoREPux5vdpuaNGUsvb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">系统将显示您的专属充值地址。点击【复制】将该地址保存，稍后需粘贴到提币平台。</span></div><div class="ace-line ace-line old-record-id-ZZKIdm5j9oVegcxP6F2uXy2wscc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3cf5d2fe-7695-4134-a978-69272fa1d3ed","height":1396,"width":2938,"currHeight":1396,"currWidth":2938,"natrualHeight":1396,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLLKRbIn9moJokAx1DFWusyy3snc%2F%3Fpreview_type%3D16","file_token":"LLKRbIn9moJokAx1DFWusyy3snc","image_type":"image/png","size":555250,"comments":[]}]}" class="image-uploaded gallery old-record-id-IXwedfNN3orkLGxtzGcuM8eEs6g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251215115635211D8IlUYN1OPhG9w.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMTEtSYkluOW1vSm9rQXgxREZXdXN5eTNzbmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSVh3ZWRmTk4zb3JrTEd4dHpHY3VNOGVFczZnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MTEtSYkluOW1vSm9rQXgxREZXdXN5eTNzbmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LLKRbIn9moJokAx1DFWusyy3snc/?mount_node_token=IXwedfNN3orkLGxtzGcuM8eEs6g&mount_point=docx_image" data-width="2938" data-height="1396" data-lark-image-uri="drivetoken://LLKRbIn9moJokAx1DFWusyy3snc" data-lark-image-width="2938" data-lark-image-height="1396" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-HBOOdX8xvoLLnKxJeb6uJyEYsHg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Nni9dE5MRoEZLqxz9DMuLoHCswf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>重要提示：</strong> 部分区块链网络（如 XRP）在充值时需要同时填写地址和 Memo（备注标签）。如未正确填写 Memo，资产将无法到账。请仔细查看充值页面的相关提示。</span></div><div class="ace-line ace-line old-record-id-UZxudowzqotuhixhcwluEJhosUh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1058b2a5-72b3-456e-a36a-2edd3d18034d","height":1442,"width":2932,"currHeight":1442,"currWidth":2932,"natrualHeight":1442,"natrualWidth":2932,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIWo7bkXcFo4ZkwxJXBuuyoGlsfD%2F%3Fpreview_type%3D16","file_token":"IWo7bkXcFo4ZkwxJXBuuyoGlsfD","image_type":"image/png","size":551964,"comments":[]}]}" class="image-uploaded gallery old-record-id-AQMRd7516o9isOxHgRAu2RDsskf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202601281423596333nCyWP7mSn4reU.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 750px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-X4YAd6E1loMHbpxSF1RujGhPssg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-LcwvdKujso8uC1xeCExuRSj6sXb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>充值 XRP</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/XRP">https://www.mexc.com/assets/deposit/XRP</a>*</span></div><div class="ace-line ace-line old-record-id-W9uFdPOwKoBu0cxf7pfuX88uszV"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FQPedSYPBoHevzxvXnnuYocisWh"><span style="font-family: arial, helvetica, sans-serif;"><strong>第五步：在提币平台发起转账</strong></span></h2><div class="ace-line ace-line old-record-id-EzKHdpmiLoYNifxVH2XuhsFwsEe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pl5Mdh8PloSl3FxoNDdu81RJshb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">以下以 MetaMask 钱包为例，演示如何将 USDC 转入 MEXC 平台：</span></div><div class="ace-line ace-line old-record-id-VIZCdT5TMo4ENBxydLmuL8ABsfD"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z52TdIWOVo6Gl8xSpnVuXvBJsCc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">打开 MetaMask 钱包，点击【发送】按钮。</span></div><div class="ace-line ace-line old-record-id-B1aMdGDFaojuXOxZWSduZqPHsM5"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在搜索框中输入【USDC】，并确认当前网络为【Base】。</span></div><div class="ace-line ace-line old-record-id-H8p0d0lCBon9n6xFcAou0QdBsNf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">输入您要提现的代币数量，点击【继续】进入下一步。</span></div><div class="ace-line ace-line old-record-id-MSuPdZ7MmobZbuxuGQ3ubTOqsQ2"><span style="font-family: arial, helvetica, sans-serif; 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height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ZuWZdlzpeoIlKsxYh26uKFrdsmc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CnXNdZfgZoPoXnxVwT3ukK34sRf"><span style="font-family: arial, helvetica, sans-serif;"><strong>第六步：填写接收地址并确认转账</strong></span></h2><div class="ace-line ace-line old-record-id-HvtVdnZOyobZBGxMd87uA9Bksdb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HTpNdCHWaoQGgQxhQVEuscZ9sWc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在 MetaMask 钱包【输入接收地址】框中，粘贴之前复制的 MEXC 平台充值地址。</span></div><div class="ace-line ace-line old-record-id-Mhk8dCkZZoEYyXxAnLAu9Sgys1f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">仔细核对以下信息：充值地址是否正确、网络是否一致、当前网络手续费是否可接受。确认所有信息无误后，点击【确认】完成转账操作。</span></div><div class="ace-line ace-line old-record-id-SHmHdM6a6oa3Xhx5vTDurP6QsYc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HlVLdzOTcoFyKJx5VJWuQyz0sAe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">转账完成后，资产将在区块网络确认后自动存入您的 MEXC 账户。到账时间取决于网络拥堵程度，通常需要数分钟至数十分钟不等。</span></div><div class="ace-line ace-line old-record-id-LWhtdUAPXo2xk4xoHuFu4HJSsT7"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0ee28dc5-391d-4cb5-ab2e-952bfd3c8499","height":2160,"width":3124,"currHeight":2160,"currWidth":3124,"natrualHeight":2160,"natrualWidth":3124,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYewPbH6Jfo8s87xT1ZVuSdoZs3g%2F%3Fpreview_type%3D16","file_token":"YewPbH6Jfo8s87xT1ZVuSdoZs3g","image_type":"image/png","size":658210,"comments":[]}]}" class="image-uploaded gallery old-record-id-Jx4HdUXUroHj0axNnTXuZLrkseg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251215115634679byOlGFOfeslgZ7.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZZXdQYkg2SmZvOHM4N3hUMVpWdVNkb1pzM2ciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSng0SGRVWFVyb0hqMGF4Tm5UWHVaTHJrc2VnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZZXdQYkg2SmZvOHM4N3hUMVpWdVNkb1pzM2cvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/YewPbH6Jfo8s87xT1ZVuSdoZs3g/?mount_node_token=Jx4HdUXUroHj0axNnTXuZLrkseg&mount_point=docx_image" data-width="3124" data-height="2160" data-lark-image-uri="drivetoken://YewPbH6Jfo8s87xT1ZVuSdoZs3g" data-lark-image-width="3124" data-lark-image-height="2160" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div style="text-align:center" class="ace-line ace-line old-record-id-VCyedaaUOoKi5SxbWE6uztvIsOc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-UI9vdres6oXr1WxhmVmuxWYosLd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Wo4HdCXeMoeVoSxMDe0uIOySsYe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-IoIydjjGcogSsnxF1WzuhGFOsCh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">什么是加密货币充值</a></div></li><li class="ace-line ace-line old-record-id-HpKwd7B9ho63l4x0BqfuqbxdsKf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-Lwc7d9Rd2oFu9Wx5D4ruVpCasfh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">充值过程中常见状态及解决办法 </a></div></li><li class="ace-line ace-line old-record-id-Aw4FduG52oua8YxIjZMuDnCpsoh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">什么是充值未到帐申请找回</a></div></li></ul><div class="ace-line ace-line old-record-id-LhaidbuYPovJ0MxqoD7uOBQ2sYc"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>

<div data-page-id="XDnZdwTa7oxKAJxGng0uj1Vnsxf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-OCRld3c0RoofbXxvJvfu8ulysCb"><strong>1. 加密货币充值未到账功能介绍</strong></h2><div class="ace-line ace-line old-record-id-FKwjdiUaaoQntMxHquuu372As1c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IGPrdmeBmoL5f0xZy2LuyqWjscc"><span style="font-size: 16px;">如您向 MEXC 充值数字资产未到账，可提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>】表单，客服会尝试为您找回资产。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BOtHd1HTqo8jrxxswdhuS3jgs6d" data-list="bullet"><div><span style="font-size: 16px;">申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知审核结果，请耐心等待。</span></div></li><li class="ace-line ace-line old-record-id-S7pBdFHJBoyITjxXvtvutKNustb" data-list="bullet"><div><span style="font-size: 16px;">审核通过后，将展示资产找回的预计完成时间（一般会提前处理完成，不会超过该时间）。如遇特殊情况或找回难度较大，实际处理时间可能超过预计时间，甚至存在无法找回的可能，请您以最终实际处理结果为准。</span></div></li><li class="ace-line ace-line old-record-id-SLG2dsCW3or91Ix6VUFuwglWstg" data-list="bullet"><div><span style="font-size: 16px;">找回资金需额外技术和人力支持，会收取一定手续费，请以页面提示和邮件通知为准。</span></div></li></ul><div class="ace-line ace-line old-record-id-VzcddnHy7oPoiWxl3n1udXLhs3e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JErIddxE9oIXY9x5LpWu9mkLssg"><strong>2. 哪些情况可以申请自助找回</strong></h2><div class="ace-line ace-line old-record-id-PG8Rd9wXZo2UgwxTjtWuifcusQk"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PL5sdsa3uoL71wx8UfiupahEsZe"><span style="font-size: 16px;">1）充值 MEXC 不支持币种。若您充值的币种未在 MEXC 上架，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Dzv1dKU7UoylGdxizNeuDONasdg"><span style="font-size: 16px;">2）充值到 MEXC 热钱包地址。如果您的充值地址错填成了 MEXC 热钱包地址，或充值时未填写正确的 Memo 部分，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Alh0dmCCwozzpoxZYfjuJK0isEL"><span style="font-size: 16px;">3）从 MEXC 提币至其他平台被退回。从 MEXC 提币到其他平台失败后，在接收平台找回丢失的资产时，接收平台可能会退回至 MEXC 平台地址，导致资金未能入账到您的 MEXC 个人账号。</span></div><div class="ace-line ace-line old-record-id-MHVQd2XuJoVr6ZxR70VuhM3UsXe"><span style="font-size: 16px;">4）不清楚原因/其他原因。如果您从 MEXC 发起提币已成功，但接收平台未收到资金，请谘询接收平台未到账原因。</span></div><div class="ace-line ace-line old-record-id-K6kbdoRcZol170xeGO7uwFCJsfb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YD6idI1vKoP4dixh113uKKxesPf"><strong>3. 加密货币充值未到账常见问题</strong></h2><div class="ace-line ace-line old-record-id-XpxHdv4qJoocdvxchOKuYts9sJg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DXdjdMCa8oDYJ9xfoXFuWtDasse"><span style="font-size: 16px;">3.1 加密货币充值未到账需要多长时间？</span></h3><div class="ace-line ace-line old-record-id-KTpldjl21ofMwwx0omfuyD0MsGd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Yg9cd3UnBoI5VtxhA38uEnJ6sWf"><span style="font-size: 16px;">您提交充值未到账申请后，MEXC 平台 1-2 天完成对您申请的审核，资产找回预计所需时长会在审核通过后展示在用户端。某些情况下，找回未到账的错误充值可能会耗费更长时间（超过 21 天），这取决于找回该充值的实际难度。</span></div><div class="ace-line ace-line old-record-id-HG7FdHVJ5oyKuZxcJo6ujID4sOh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Nsb8dRemWoCMz9xee1IuGMHKsDh"><span style="font-size: 16px;">3.2 退回地址无法接受资产，如何申请修改地址？以及哪些情况可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-UkyqdT48toQzeExu8JXuobJosyw"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UUiydIAz0oE9KKxIvUVuavkGsuh"><span style="font-size: 16px;">待用户确认退回地址时，若该地址无法接收退回资产，可联系客服，提供无法退回的原因及佐证资料。由客服审核后反馈申请。</span></div><div class="ace-line ace-line old-record-id-HUiddeIUFo7p5Zxyrtnu3KpGsch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GqdNdTKqOoBAKlxnFknux6JKsxe"><span style="font-size: 16px;">若资产找回状态为资金处理中，需要联系客服确认是否可协助取消申请并修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Jc6pdqsvjozzOXxiDYNuo7zgs3d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SVWVdsuP6oDo58xcM2OuDIUqskg"><span style="font-size: 16px;">3.3 超过 10 笔充值未到账，如何批量申请？ </span></h3><div class="ace-line ace-line old-record-id-DBOvdTZ3ios730xjxHSuJkFlsjh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OR83dJ6qdor2arxEfnYu566DsIf"><span style="font-size: 16px;">如您充值未到账数量较多超过 10 笔，请您直接联系客服协助您进行处理。</span></div><div class="ace-line ace-line old-record-id-GsVvd0sXHoDQojxqV3ouRpgbszc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C6gGdssOjoVT5uxsoymu9qXbsLb"><span style="font-size: 16px;">3.4 如何查看进度，审核时效，资金处理时效 </span></h3><div class="ace-line ace-line old-record-id-WgpVd9noNozZYaxRqWzuWwkXsid"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QUZRdETsjowje6xcDmLuENOksIP"><span style="font-size: 16px;">进度查看：请您前往<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery/record">申请记录</a>页面进行查看。</span></div><div class="ace-line ace-line old-record-id-FEZCd03TKoBjZHxuY4Dunp0nsjf"><span style="font-size: 16px;">审核时效：8 小时。超过 8 小时未审核您可以联系客服进行催促。</span></div><div class="ace-line ace-line old-record-id-CznXd51TsogyC3x9oQLusflPsrf"><span style="font-size: 16px;">资金处理时效：参考页面展示预计处理完成时间。</span></div><div class="ace-line ace-line old-record-id-Z5ktd5WS7omLjpxKHdpu3MQgsig"><span style="font-size: 16px;">注意：预计退回完成时间为等待最长时间，一般来说不会超过页面展示时长。但由于具体区块链网络差异、链上转账方式等技术问题，有可能会导致处理时间延长。</span></div><div class="ace-line ace-line old-record-id-SLkkdSkhpoFRPgxtGPHuSEOpspZ"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-P77idXWc6oJECTxiz8iuxbBIsCg"><span style="font-size: 16px;">3.5 手续费是固定的吗？</span></h3><div class="ace-line ace-line old-record-id-EwBTdX74uo2jopxgTDku8NAPs3g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HHvedwkdvoP497x49CLuQfjis9d"><span style="font-size: 16px;">手续费并非固定，可能会因市场状况或营运或技术成本而改变。</span></div><div class="ace-line ace-line old-record-id-BkbSdcrQ2o6Qs6xWwf9u0OnXsGg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WzlIdIaQQomKC6xSlpQuTnMMsen"><span style="font-size: 16px;">3.6 未能解决的充值未到账问题，手续费如何退回？</span></h3><div class="ace-line ace-line old-record-id-JZd6dkUz5oDir0xXkzfuxt0ysIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FIbQdw1mmoeoDyxyaifumtl7sqc"><span style="font-size: 16px;">点击提交后，将在现货账号冻结您相应金额手续费，且在成功找回资产后进行扣除。如无法为您找回资产，手续费将自动解冻。</span></div><div class="ace-line ace-line old-record-id-JRZAdqmOmosqLWx1yPbuXiFOske"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q7cQdLKefoqyR4xtRFIutY6ls2f"><span style="font-size: 16px;">注意：</span></div><div class="ace-line ace-line old-record-id-FW9BdalnnoHgLRxZyB1uwaiEsRd"><span style="font-size: 16px;">1）我们无法保证在任何情况下都能为您找回资金。</span></div><div class="ace-line ace-line old-record-id-YA0Wd5JIooXTngxgj8LuaG6usFg"><span style="font-size: 16px;">2）如您的充值数量低于最小可退数量将无法处理，最小可退数量 = 最小提币数量。</span></div><div class="ace-line ace-line old-record-id-JJl4dECrYobkWRxpkOSuWkz4sig"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TGDrd187FoOwtqxfqJLunAn1snc"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KBZJdVIXMojnqUxscBVuzpf4sFe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">如何填写加密货币充值未到账表单</a></div></li><li class="ace-line ace-line old-record-id-ECt7dRCnIoqtAwx645juoZr8stJ" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-ICh6dw2ecowuljxhVq1uwydcsJb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-Iuszd5Ee2oDwCMx6SCAu1FHLsmb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-MU9TdtqJUoMzpHx8PNJuvFPtsag" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-GbyOdAv8boZ9r9x3OBmu0TI6sBh"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="TJLCdypQnomk5DxFNlAu64P2sBe" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-WmhadTdAxoJdF8xrspGuP87esEe"><strong>1. 什么情况下需要提交账号清退申请</strong></h2><div class="ace-line ace-line old-record-id-CYU7deBR9oPq5AxIvSMuhPIcsMy"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ENWwdG9tcoQx2HxDNO9unMfZsue"><span style="font-size: 16px;">在 MEXC 平台，身份认证是保障账户安全与合规运营的重要环节。部分用户由于个人原因无法完成身份认证，可能会遇到充值受限或无法提币的情况。针对这类用户，平台提供了<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/assets/clearance-application">无法认证-账号清退</a>通道，帮助用户妥善处理账户内的资产。</span></div><div class="ace-line ace-line old-record-id-Y1zwdVRA8oo170x1Bo1uqHyHsJd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TuqVdzlVAozi2fxrorvuEJHosMf"><span style="font-size: 16px;">简单来说，如果您的账户因未完成身份认证而导致充值受限、资产无法提出，且您确认后续不再使用该账户，即可通过官方渠道提交账号清退申请。</span></div><div class="ace-line ace-line old-record-id-Ts3UdsVBAor6rDxLez8uzYNPsab"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-YnWxdiksbodnWMxKkOnumfTZs0e"><span style="font-size: 16px;">*BTN-<strong>提交申请</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/assets/clearance-application">https://www.mexc.com/zh-MY/assets/clearance-application</a></u>*</span></div><div class="ace-line ace-line old-record-id-Xa1EdkM4Sog8ZMxtDXIuGQfksKg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FB9udEoimoSiH5xrON8uXN7jsLg"><strong>2. 无法认证-账号清退操作指南</strong></h2><div class="ace-line ace-line old-record-id-IYtwdsGWVoC4CUxUZBFuXkCZs7e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HHQ4dle2KoCiXvxFgqOuqOoesTh"><span style="font-size: 16px;"><strong>入口路径</strong>：MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/">官网</a> → <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support">帮助中心</a> → 自助服务 → 无法认证-账号清退 → 提交申请进入清退流程。</span></div><div class="ace-line ace-line old-record-id-LsXRdOvSmo7HxyxXSY9uIGKPs1c"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1ef5baf3-8dfe-41e7-ad07-22dc908c793b","height":1460,"width":2938,"currHeight":1460,"currWidth":2938,"natrualHeight":1460,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIZzKbVee8obqbMx5ksVugMYdsFh%2F%3Fpreview_type%3D16","file_token":"IZzKbVee8obqbMx5ksVugMYdsFh","image_type":"image/png","size":326233,"comments":[]}]}" class="image-uploaded gallery old-record-id-EpmgdjKU9o73vZxO7XBuezeus30"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260730165826150UvLCoKrxpUORqy.png" data-single-block="true" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IZzKbVee8obqbMx5ksVugMYdsFh/?mount_node_token=EpmgdjKU9o73vZxO7XBuezeus30&mount_point=docx_image" data-width="2938" data-height="1460" data-lark-image-uri="drivetoken://IZzKbVee8obqbMx5ksVugMYdsFh" data-lark-image-width="2938" data-lark-image-height="1460" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-EzwKd25sPoiC4lxQlJAuMnLpsvh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HwI7dmdYQoZdt6x97gUuDDQhsBg"><strong>3. 提交账号清退申请前的注意事项</strong></h2><div class="ace-line ace-line old-record-id-FVXbd4phEohZgoxM04uub2k4sHb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XJWod3jTyoFsuUxPahmuW8Qwsie"><span style="font-size: 16px;">为确保清退申请能够顺利提交并通过审核，请您在操作前仔细确认以下三点：</span></div><div class="ace-line ace-line old-record-id-AmrqdIOkioRLdixKK8tu9cXpsec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SQV6daMWGoYVKRxPfBMu8mQNskd"><span style="font-size: 16px;"><strong>1）处理不可提币的币种。</strong> 若您账户中持有不支持提币的币种，需先通过交易将其兑换为可提币的币种，再提交申请，否则相关资产可能无法正常转出。</span></div><div class="ace-line ace-line old-record-id-FcKAdtEQcoMbryxSWgoukDQ4sKe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OTmBd6kkSoG0Qbx59F0uiVersDe"><span style="font-size: 16px;"><strong>2）确认账户无风控限制。</strong> 若您的账户存在相关风控限制，将无法提交清退申请。此类情况建议先联系官方客服处理风控问题。</span></div><div class="ace-line ace-line old-record-id-WV3NdeWWBoezfVxJhmcuhChtsVe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XxSOd2BksoAEbgxxlv0uQnggsac"><span style="font-size: 16px;"><strong>3）确认未提交过身份认证。</strong> 若您的账户已完成身份认证，或已提交身份认证申请，则不符合清退条件，无法提交此项申请。</span></div><div class="ace-line ace-line old-record-id-VeACdeQ27owPghxmbdAuys5LsRc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-D65udFQbko7rO1xE7a0uNo19sJe"><strong>4. 账号清退申请通过后说明</strong></h2><div class="ace-line ace-line old-record-id-EdrRdL0eYoEWY1xZAVUuE00Rs2d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RM0IdexNPoPQ7DxNauvuHweZsSd"><span style="font-size: 16px;">清退申请审核通过后，请您特别留意以下三项安排：</span></div><div class="ace-line ace-line old-record-id-UK7EdeidpoWIGKxSpBQugdAfsVf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LJwEdLZi6ouXsBxFZu3uKhQJsmh"><span style="font-size: 16px;"><strong>1）受限资金解冻：</strong> 若您的账户存在受限资金，相关资金预计在 10 分钟内到账。同时，您的账户将仅保留提币和平仓功能，其他功能均不可再使用。</span></div><div class="ace-line ace-line old-record-id-QwErdnHU8o1vClx2odZuzWgMsmg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RqvBdwF4ioW8IRxriCSudszCsBd"><span style="font-size: 16px;"><strong>2）7 天资产处理期：</strong> 自申请通过之日起 7 天后，您的账户将无法使用任何服务，并进入永久冻结状态。请您务必在此期限内将账户内的全部资产提出，以免造成不必要的损失。</span></div><div class="ace-line ace-line old-record-id-AkDIdSyDcoP14XxHxUGuqWLGsdb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WxF8dZXdzoDfTvxyioJuNdIVsWF"><span style="font-size: 16px;"><strong>3）</strong><strong>清退不可恢复：</strong> 账户进入清退状态后将无法恢复，也无法取消清退申请。请勿再向该账户充值任何资产，否则可能导致资产无法找回或产生损失。</span></div><div class="ace-line ace-line old-record-id-RzlId0ZjxoJ14XxeohpuYQlUsze"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-PT73d8hVmoxXIFxLZVxugCEwsW1"><strong>5. 温馨提示</strong></h2><div class="ace-line ace-line old-record-id-CndkdC0lBotCM0x9Dp9urPDKsJf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WcWxdgob4oVV2kxZ5uWumKnhsUb"><span style="font-size: 16px;">账号清退属于不可逆操作，建议您在提交申请前慎重考虑。若确认需要清退账户，请严格按照上述流程操作，并在 7 天期限内及时转出资产，确保您的资产安全。</span></div><div class="ace-line ace-line old-record-id-TqrUd3Se8oUa81xPVt6uoAqQsme"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ke0fdXWS6oapeNxuMduupciCsuy"><span style="font-size: 16px;">如在操作过程中遇到任何疑问，欢迎随时通过 MEXC 官网联系在线客服。</span></div><div class="ace-line ace-line old-record-id-LPV1dSNa8oZP89xyB8tu1BcSsdb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-OIeHdPXQBoq6jnx6tSauI3x6sef"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-AORJd1Cn1oIqrixwzBbulSJSsqb" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/common-questions-about-kyc-verification-17827791529664" style="font-size: 16px;">个人身份认证过程中常见问题</a></div></li><li class="ace-line ace-line old-record-id-NiPkdHYdFoZVyuxhTnNuOZHDsQg" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">如何完成个人身份初级认证</a></div></li><li class="ace-line ace-line old-record-id-FEqPdZY8LoKzpaxyirTuHx8IsSg" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">如何完成个人身份高级认证</a></div></li><li class="ace-line ace-line old-record-id-BoUJdb8dMozVWGxy9tyus0V4sqb" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/mexc-kyc-faq-342632287349720064" data-lark-is-custom="true" style="font-size: 16px;">MEXC KYC 常见问题解答</a></div></li><li class="ace-line ace-line old-record-id-VbfRduQ61oqEvzxK4QAusP4csQg" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/why-did-my-kyc-verification-fail-17827791519720" data-lark-is-custom="true" style="font-size: 16px;">为什么我的实名认证失败</a></div></li></ul><div class="ace-line ace-line old-record-id-XaEedHBLYoJSquxOPh1uJmdnsPh"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="Pasjde4NDoJlP3xGkZhuMtbWs9e" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-BYjXdF4URodNyJx67j6uJxTjsT8"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">主网钱包激活功能是 Pi Network 推出的一个工具，允许 Pi Network 用户在完成完整的主网迁移流程之前，激活其区块链上的 Pi 钱包，并与 dApps 进行交互。</span></div><div class="ace-line ace-line old-record-id-Lo13dm97BoHwVRxdLcEuJDVdswb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-WLEEdPuW9oOBhuxV8ixuwNeosyg"><span style="font-family: arial, helvetica, sans-serif;"><strong>如何激活 PI 代币地址</strong></span></h2><div class="ace-line ace-line old-record-id-KAaqdPOUeoy5sjxeuP2uzmmxsxh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OEH7djN3Woi8Ktx4hAIuYG9DsIC"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1）从 App Store 或 Google Play 下载 Pi Browser。</span></div><div class="ace-line ace-line old-record-id-C6mvd6dJUopdTSxp6Uvuijk8sHg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2）使用快捷方式点击登录 Pi Browser。</span></div><div class="ace-line ace-line old-record-id-MgsqdRMeOoWf9exjGBtuoLOLsNg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3）设置名称。</span></div><div class="ace-line ace-line old-record-id-CB3tdrEwCo2yF5xaWr1uL6uRs2g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4）输入邀请码（非必填）。</span></div><div class="ace-line ace-line old-record-id-NGZJdIXF4o0Gozx1LwIuHocksXb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b88491bd-8c77-4cd8-bc11-e195ff7d44ca","height":2157,"width":4173,"currHeight":2157,"currWidth":4173,"natrualHeight":2157,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMs8IbJ1pboXY3ixIfJxuBkTXsIh%2F%3Fpreview_type%3D16","file_token":"Ms8IbJ1pboXY3ixIfJxuBkTXsIh","image_type":"image/png","size":1172672,"comments":[]}]}" class="image-uploaded gallery old-record-id-Rf56dxvyao6PEext1VbuY191sjd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226104134115MNuSIMVTPXtxnO.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNczhJYkoxcGJvWFkzaXhJZkp4dUJrVFhzSWgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUmY1NmR4dnlhbzZQRWV4dDFWYnVZMTkxc2pkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NczhJYkoxcGJvWFkzaXhJZkp4dUJrVFhzSWgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Ms8IbJ1pboXY3ixIfJxuBkTXsIh/?mount_node_token=Rf56dxvyao6PEext1VbuY191sjd&mount_point=docx_image" data-width="4173" data-height="2157" data-lark-image-uri="drivetoken://Ms8IbJ1pboXY3ixIfJxuBkTXsIh" data-lark-image-width="4173" data-lark-image-height="2157" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-YfQ4dupZkomoQuxhVwwurpXlsM9"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KYzadMXEnoGEgWxWvcLufxIAsxe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5）点击创建一个新的钱包。</span></div><div class="ace-line ace-line old-record-id-QmywdXQXbo3O1OxdeI6uQQs1sSb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6）如果您已经有钱包，也可以选择直接导入。</span></div><div class="ace-line ace-line old-record-id-NbK4dnPhfow4OVxI4ZTu4rBOsyd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">7）复制并保存好您的助记词。</span></div><div class="ace-line ace-line old-record-id-INS2dcICMozuqtx1A6JuAfJ0s6c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">8）完成钱包创建。</span></div><div class="ace-line ace-line old-record-id-RyZ6dwi3KoYGdkxaVLhuTA1zsgb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"35c3f431-4170-4498-8aea-b54948043a87","height":2153,"width":4173,"currHeight":2153,"currWidth":4173,"natrualHeight":2153,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPVAxb1NWpoR6FcxzhATue48Js5c%2F%3Fpreview_type%3D16","file_token":"PVAxb1NWpoR6FcxzhATue48Js5c","image_type":"image/png","size":1056408,"comments":[]}]}" class="image-uploaded gallery old-record-id-LrZFdu90qovxCgxXWCUuF55Psjf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202512261041341816SHqtTD8eWIUud.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQVkF4YjFOV3BvUjZGY3h6aEFUdWU0OEpzNWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTHJaRmR1OTBxb3Z4Q2d4WFdDVXVGNTVQc2pmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QVkF4YjFOV3BvUjZGY3h6aEFUdWU0OEpzNWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/PVAxb1NWpoR6FcxzhATue48Js5c/?mount_node_token=LrZFdu90qovxCgxXWCUuF55Psjf&mount_point=docx_image" data-width="4173" data-height="2153" data-lark-image-uri="drivetoken://PVAxb1NWpoR6FcxzhATue48Js5c" data-lark-image-width="4173" data-lark-image-height="2153" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-LMrSdVHp6o0nRHxb8t1uzB6Xspe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T81fdqfcBo9kAgxIp1quo8ijsFR"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">9）选择【使用 Pi 进行 KYC】。</span></div><div class="ace-line ace-line old-record-id-Zj8Sd6yoQoOQVkxfHVPueSHnseb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">10）根据页面提示，填写对应信息（如姓名、出生日期、邮箱、地址等），完成 KYC 认证。</span></div><div class="ace-line ace-line old-record-id-VzHHdDnOioqUrkxiHaZuA2v0sPn"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WBr9d1aW4obKbOxClnqus6xhsNv"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">注意：确保您已完成 KYC，您的账户中至少需要有 1 Pi 代币在主网余额中。</span></div><div class="ace-line ace-line old-record-id-QX6ld7OBQouHZtxF6UKu5j1Nscf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8f5fa21b-7c77-44ef-9b76-939513fd129f","height":460.22364217252397,"width":670,"currHeight":460.22364217252397,"currWidth":670,"natrualHeight":2150,"natrualWidth":3130,"pluginName":"imageUpload","scale":0.21405750798722045,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKgWdbL4bKoYpuQxcWzWuJqm9sUf%2F%3Fpreview_type%3D16","file_token":"KgWdbL4bKoYpuQxcWzWuJqm9sUf","image_type":"image/png","size":1213915,"comments":[]}]}" class="image-uploaded gallery old-record-id-T87ydlJUxopP0VxDEe4ua5Nmsnf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226104133116iAIk1bufxF5Ci8.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLZ1dkYkw0YktvWXB1UXhjV3pXdUpxbTlzVWYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVDg3eWRsSlV4b3BQMFZ4REVlNHVhNU5tc25mIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LZ1dkYkw0YktvWXB1UXhjV3pXdUpxbTlzVWYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KgWdbL4bKoYpuQxcWzWuJqm9sUf/?mount_node_token=T87ydlJUxopP0VxDEe4ua5Nmsnf&mount_point=docx_image" data-width="3130" data-height="2150" data-lark-image-uri="drivetoken://KgWdbL4bKoYpuQxcWzWuJqm9sUf" data-lark-image-width="3130" data-lark-image-height="2150" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Kym8dKl6KoehbTx1uQku7PCFsff"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ES51dxtAVor6tFx1V69uoxm0s6c"><br></div></div>

<div data-page-id="B7ucdWdZuoyNFXxV5POudB2SsUf" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-Gx7sdp5YLoW2y9xWsOGukRBCsJd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">本教程以 Loop 钱包为例，指导您激活 Canton 代币地址，并开启一键转账功能，帮助您快速上手使用。</span></div><div class="ace-line ace-line old-record-id-GXuYdYT16ofSiexhVbmu8D9ksCh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-OPmkdRsLwoB0YZxLZqIuR65ysPh"><span style="font-family: arial, helvetica, sans-serif;"><strong>第一步：创建账户</strong></span></h2><div class="ace-line ace-line old-record-id-SFApd7cxNoaeA4x7rOzuq9YssJe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RMaydmo37oVUlNxbvLBu9wJusJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">访问 <a data-lark-is-custom="true" href="https://cantonloop.com/create-account">Loop 官方注册</a>页面开始注册流程。</span></div><div class="ace-line ace-line old-record-id-XixRdOxBNoKrOwxIiZLuf5x6srd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VCLJdajUeof82QxwWMvuoUN8seg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在注册页面中，您需要填写两项信息：邀请码和邮箱地址。邀请码为必填项，如果您尚未获得邀请码，请联系 Loop 项目方获取。填写完成后，按照页面提示完成注册。</span></div><div class="ace-line ace-line old-record-id-Di8idXHvqolJJ2xmz2YuCp5Osce"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-P0oXdtgzroTEmQxSWuDuhItXs6c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>注册 Loop</strong>&BTNURL=<a data-lark-is-custom="true" href="https://cantonloop.com/create-account">https://cantonloop.com/create-account</a>*</span></div><div class="ace-line ace-line old-record-id-SHKMdAhSfobchuxtBEMu5TfPssg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"6dd2c62a-0404-4d87-8dc5-25052ce2bf06","height":449,"width":1286,"currHeight":449,"currWidth":1286,"natrualHeight":449,"natrualWidth":1286,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FGg9VbFxCMo5hkxxORLjuNrCFs5f%2F%3Fpreview_type%3D16","file_token":"Gg9VbFxCMo5hkxxORLjuNrCFs5f","image_type":"image/jpeg","size":43625,"comments":[]}]}" class="image-uploaded gallery old-record-id-WNftdknnAoCnZrxlWPAuKNH9sYe" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103425594GNgKXOdpzrIz9H.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJHZzlWYkZ4Q01vNWhreHhPUkxqdU5yQ0ZzNWYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV05mdGRrbm5Bb0NuWnJ4bFdQQXVLTkg5c1llIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9HZzlWYkZ4Q01vNWhreHhPUkxqdU5yQ0ZzNWYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Gg9VbFxCMo5hkxxORLjuNrCFs5f/?mount_node_token=WNftdknnAoCnZrxlWPAuKNH9sYe&mount_point=docx_image" data-width="1286" data-height="449" data-lark-image-uri="drivetoken://Gg9VbFxCMo5hkxxORLjuNrCFs5f" data-lark-image-width="1286" data-lark-image-height="449" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ORudd9okyoPKEJxVZvDuOWzrs0P"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-X5SDdRZGlolJZZxXymOuFjVQsUd"><span style="font-family: arial, helvetica, sans-serif;"><strong>第二步：登录账户</strong></span></h2><div class="ace-line ace-line old-record-id-ObLadXNpXo8jAGxB7m0uUZBWsDd"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Y607dLNy1oqBVyx0nL4u67xGsZb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">注册成功后，使用您的邮箱和密码登录 Loop 钱包。登录后您将进入钱包主界面，可以查看账户余额和进行各项操作。</span></div><div class="ace-line ace-line old-record-id-EpoBdwEJYobIcfxrltbufow0sid"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3fce4060-50d4-4e26-9d8b-edfc350aaaa8","height":443,"width":1273,"currHeight":443,"currWidth":1273,"natrualHeight":443,"natrualWidth":1273,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FVCIobmJSUoy9ecxBwYzumcchsCh%2F%3Fpreview_type%3D16","file_token":"VCIobmJSUoy9ecxBwYzumcchsCh","image_type":"image/jpeg","size":30741,"comments":[]}]}" class="image-uploaded gallery old-record-id-DdqDdLw3uoBWtPxsi8LurAqssLf" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103425558UDQEmtk2011LGb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJWQ0lvYm1KU1VveTllY3hCd1l6dW1jY2hzQ2giLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRGRxRGRMdzN1b0JXdFB4c2k4THVyQXFzc0xmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9WQ0lvYm1KU1VveTllY3hCd1l6dW1jY2hzQ2gvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/VCIobmJSUoy9ecxBwYzumcchsCh/?mount_node_token=DdqDdLw3uoBWtPxsi8LurAqssLf&mount_point=docx_image" data-width="1273" data-height="443" data-lark-image-uri="drivetoken://VCIobmJSUoy9ecxBwYzumcchsCh" data-lark-image-width="1273" data-lark-image-height="443" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-FkSLdg0TYokykWxOkzoupcrIs0e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-C5Ygd0ipno5v8LxKiYvujsMbsLe"><span style="font-family: arial, helvetica, sans-serif;"><strong>第三步：进入设置页面</strong></span></h2><div class="ace-line ace-line old-record-id-Id1Bd5olAopnKBxTMHJuV1wzs6g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PtxGd3blHoFL34xnZBSuJLRBsUc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在钱包界面中找到并点击【设置】选项，进入账户设置页面。</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-N7H5dkC9Yo1heXxEuFUuGRics9c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"cfc32c43-d332-4497-a1f6-fb94fa1f16b4","height":679,"width":1448,"currHeight":679,"currWidth":1448,"natrualHeight":679,"natrualWidth":1448,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FY1Jrb2eeBoUKzYxDFV4u7Yzzsod%2F%3Fpreview_type%3D16","file_token":"Y1Jrb2eeBoUKzYxDFV4u7Yzzsod","image_type":"image/jpeg","size":124054,"comments":[]}]}" class="image-uploaded gallery old-record-id-WmQ9d8yWCot1vcxKBA3uEu1Pssf" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202512261034258522SBycy2rl6a1ng.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZMUpyYjJlZUJvVUt6WXhERlY0dTdZenpzb2QiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV21ROWQ4eVdDb3QxdmN4S0JBM3VFdTFQc3NmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZMUpyYjJlZUJvVUt6WXhERlY0dTdZenpzb2QvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Y1Jrb2eeBoUKzYxDFV4u7Yzzsod/?mount_node_token=WmQ9d8yWCot1vcxKBA3uEu1Pssf&mount_point=docx_image" data-width="1448" data-height="679" data-lark-image-uri="drivetoken://Y1Jrb2eeBoUKzYxDFV4u7Yzzsod" data-lark-image-width="1448" data-lark-image-height="679" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-WKUUdUSc1oPA9JxYXEXuOF6Hs4g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XJ2ZdzIEoo4gesx8WeQuFJiasRc"><strong style="font-family: arial, helvetica, sans-serif;">第四步：开启一键转账功能</strong></h2><div class="ace-line ace-line old-record-id-WMafdXy5FoWyKAxWw2FuNhc9s6g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I4xWdU8CJoHXhex2LDnu11zGsNf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在设置页面中，找到【One-step transfers（一键转账）】选项，将其开关打开即可完成预审批操作。开启此功能后，您在进行转账时将享受更便捷的操作体验，无需每次都进行繁琐的确认步骤。</span></div><div class="ace-line ace-line old-record-id-Qo8RdTC1eovNXcxh0RSuoGErsQc"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"61e8a7f7-23e5-4983-9475-c3968119ac63","height":747,"width":1170,"currHeight":747,"currWidth":1170,"natrualHeight":747,"natrualWidth":1170,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FRvjnb2NXjoFY5ex5dulu3IJ0sTe%2F%3Fpreview_type%3D16","file_token":"Rvjnb2NXjoFY5ex5dulu3IJ0sTe","image_type":"image/jpeg","size":77494,"comments":[]}]}" class="image-uploaded gallery old-record-id-FXlfdUlMJo1fAgxJnCsu4dQjstf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103426102UsY7dHKWRlWVr3.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJSdmpuYjJOWGpvRlk1ZXg1ZHVsdTNJSjBzVGUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRlhsZmRVbE1KbzFmQWd4Sm5Dc3U0ZFFqc3RmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9SdmpuYjJOWGpvRlk1ZXg1ZHVsdTNJSjBzVGUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Rvjnb2NXjoFY5ex5dulu3IJ0sTe/?mount_node_token=FXlfdUlMJo1fAgxJnCsu4dQjstf&mount_point=docx_image" data-width="1170" data-height="747" data-lark-image-uri="drivetoken://Rvjnb2NXjoFY5ex5dulu3IJ0sTe" data-lark-image-width="1170" data-lark-image-height="747" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-G5aVdyh3LoS5IpxZ03tuDL7Hsrh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZcNodUz1yopAOexqg2puO6Weszc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">完成以上四个步骤后，您的 Loop 钱包即已设置完毕，即可正常使用。</span></div><div class="ace-line ace-line old-record-id-RmTNdELA9onBDYxKyyguIA2XsBe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-W2TDd7BrRov3JWxWiqRudl75sCD"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>购买 CC</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/exchange/CC_USDT">https://www.mexc.com/exchange/CC_USDT</a>*</span></div><div class="ace-line ace-line old-record-id-P4aXd2YmCo7QsWx1sGHuZl41sjd"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>

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<div data-page-id="WqgedfQihojheFxjhfCuGAfIsle" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-HNs3d7N9Uo0pgtxZHJMudwZWshe"><strong>1. 什么是充值了 MEXC 不支持的代币？</strong></h2><div class="ace-line ace-line old-record-id-LfY3dtGhfoJ5bBxzJJHuC43ds7g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HQYUd9kO1oEefqx4clVugX2UsYd"><span style="font-size: 16px;">MEXC 仅对平台支持的币种和其所对应的区块网络的充值支持自动入账。若您在无意中将不支持的币种或使用了不支持的区块网络进行充值，MEXC 将协助您手动取回资产，并收取一定费用。</span></div><div class="ace-line ace-line old-record-id-AfbIdxVEPoXEz4xeZkpu67F8sch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Jzc4djJKIoGXb1xDdVAuUOztsLd"><span style="font-size: 16px;">注：一些特定币种/网络可能不支持找回。</span></div><div class="ace-line ace-line old-record-id-RSyJdvArhosHyMxpisDuFq6ns8e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MVUUdlZfgoj7Vhx0jUkuW9E9syt"><strong>2. 充值 MEXC 不支持的代币案例展示</strong></h2><div class="ace-line ace-line old-record-id-Eo3Cdj3vhoCtD6xCsAAuaH5Hstf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GLWDdkjb7ohr4oxb9R3uiLeKsHf"><span style="font-size: 16px;">2.1 充值不支持或已下架的加密货币</span></h3><div class="ace-line ace-line old-record-id-OpJkdQyipohk3UxhBk0u4DPasth"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IPRyd8IgmoBRkuxlRDLuKRIaskg"><span style="font-size: 16px;">为更好地配合项目方的运营调整，MEXC 会不定期对部分币种进行升级、迁移或更换合约，并停止支持旧合约代币的充值（例如 ZINU、GART 等）。<strong>如果您使用已下架或不再支持的旧合约代币进行充值，相关资产将无法到账，且可能无法找回。</strong></span></div><div class="ace-line ace-line old-record-id-MFTndmpQ2oIFvkxwpfAu1z4Hsec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XqfddUYYPo3xZvxKqIPuwHGdsAe"><span style="font-size: 16px;">为避免造成资产损失，请您在充值前务必注意以下事项：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XufydrLVhod9mlxCn9Lu9UKFsad" data-list="bullet"><div><span style="font-size: 16px;"><strong>核对合约地址</strong>：确认转出方与接收方所对应的代币合约地址完全一致，切勿仅凭币种名称或代号判断。</span></div></li><li class="ace-line ace-line old-record-id-UcSBdZvsgouZMixr4SOulhenszg" data-list="bullet"><div><span style="font-size: 16px;"><strong>确认币种状态</strong>：在 MEXC 官网查询目标币种当前是否支持充值，以及所支持的合约版本。</span></div></li><li class="ace-line ace-line old-record-id-IzeLdMn5EoP9GkxeaFjuQQmSs5c" data-list="bullet"><div><span style="font-size: 16px;"><strong>如有疑问，及时咨询</strong>：若您对代币合约地址或币种状态存在任何不确定，请第一时间联系 MEXC 在线客服核实，确认无误后再发起充值操作。</span></div></li></ul><div class="ace-line ace-line old-record-id-FeoydQkhzogPg1xrpz4ufnkRsEh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Qhj7dbSCXoXEobxvaRuu2p95sHf"><span style="font-size: 16px;"><strong>温馨提示</strong>：加密货币转账具有不可逆性，错误充值已下架或不支持的币种通常无法追回，请您务必谨慎操作。</span></div><div class="ace-line ace-line old-record-id-DdNadm3gPoBsbrxeUmmuhUX6sog"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"d61c699e-1fd6-4129-b2b0-c3ee39a2e2df","height":1168,"width":2006,"currHeight":1168,"currWidth":2006,"natrualHeight":1168,"natrualWidth":2006,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLoKFb5Yl4oF4LQx70bPufN9Nsbg%2F%3Fpreview_type%3D16","file_token":"LoKFb5Yl4oF4LQx70bPufN9Nsbg","image_type":"image/png","size":345787,"comments":[]}]}" class="image-uploaded gallery old-record-id-S2GBdqusYoJoFFxyDZxunrQqsvf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260916152352907diRuOMBPmtSeRB.png" data-single-block="true" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LoKFb5Yl4oF4LQx70bPufN9Nsbg/?mount_node_token=S2GBdqusYoJoFFxyDZxunrQqsvf&mount_point=docx_image" data-width="2006" data-height="1168" data-lark-image-uri="drivetoken://LoKFb5Yl4oF4LQx70bPufN9Nsbg" data-lark-image-width="2006" data-lark-image-height="1168" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-S1UsdTHwfo9frJxGeD5uKWxtslG"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Wn8idEslRoAHszxyOSeuXP9WsVd"><span style="font-size: 16px;">2.2 使用不支持的区块网络进行充值</span></h3><div class="ace-line ace-line old-record-id-Vy8Od3U5ooJLbxxqJyiuX4A4seq"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UzPMd7E0io01LdxMIiJuJ1CBsUd"><span style="font-size: 16px;">部分稳定币（如 USDC、USDT 等）会在多条区块链网络上发行对应代币。<strong>虽然 MEXC 已上线该币种，但并不代表支持其在所有网络上的充值</strong>。若您选择了 MEXC 不支持的网络进行充值，资产将无法到账，且可能面临找回困难的风险。</span></div><div class="ace-line ace-line old-record-id-HslMdMPP1oFY8bxF0sRuNUILs6f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Bl81deQB7obAjZxvPKBuo5ZOsDg"><span style="font-size: 16px;"><strong>典型示例</strong>：用户使用 FTM（Fantom）网络转入 USDC，但 MEXC 目前并不支持 USDC-FTM 网络的充值，因此该笔资产不会入账。对于这种情况。请您充值前务必先确认发出方与到账方的网络一致。</span></div><div class="ace-line ace-line old-record-id-VZVAdzbyko7P1GxWucQuBHipsPe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XRUzbksGfogcuqxk0SLuklEYsjg/?mount_node_token=OvpBdp8ijojFZgx7Nneugzn8ssc&mount_point=docx_image" data-width="2936" data-height="1402" data-lark-image-uri="drivetoken://XRUzbksGfogcuqxk0SLuklEYsjg" data-lark-image-width="2936" data-lark-image-height="1402" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Fn7JdQiDrorH07x5F0IuyJuZsFh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Ypiod9okLofAYfx0JSruElHNs5g"><strong>3. 我该怎么做？</strong></h2><div class="ace-line ace-line old-record-id-EJiwdlXMNoA7CNxVmPyuvuDzsMc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Zxwxd2QOjoVcLVxUfdfuxf62sOh"><span style="font-size: 16px;">请您提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单，审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果。</span></div><div class="ace-line ace-line old-record-id-PuPtd5awLoYcqHxEnGhuiIadsrF"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YUmMdeP7DoRbL0xj4vzubzoFshg"><strong>4. 所需材料补充说明</strong></h2><div class="ace-line ace-line old-record-id-T5JpdOSWbo5tmUxbGawuC2CFsjf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IFzTd0scloO1haxfUBHuGk9Qsob"><span style="font-size: 16px;">请您按照提交页面的具体引导提供所需信息。根据审核情况，我们可能还会要求补充其他资料，请以实际审核要求为准。详细操作步骤请您参考《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969">如何填写加密货币充值未到账表单</a>》。</span></div><div class="ace-line ace-line old-record-id-JVAWdlap0oHH38xF18guQLRxsYb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-WC3vd4hSnoLeXOxIrG3uOgF2smb"><strong>5. 条款与规则</strong></h2><div class="ace-line ace-line old-record-id-UnXrdmbDZo8tfExjeRPuSvgAsEf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MZKWdYGMmovIJXx4tTluj1Ojs1c"><span style="font-size: 16px;">1）MEXC 将尽一切努力帮助您追回资产，但由于区块链网络的复杂性，我们无法保证在所有情况下都能 100% 追回您的资产。</span></div><div class="ace-line ace-line old-record-id-QM0odKpxQo3xUix3zVVuk5xtsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XYnTdqLh4ouxrGxMaAuuQqeCsKe"><span style="font-size: 16px;">2）找回资金需额外技术和人力支持，会收取一定手续费。具体费用请以页面显示为准。</span></div><div class="ace-line ace-line old-record-id-KRoSdQ9E5oSDJuxJK9iuKceEsIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Oi05dscR5onLfJxCOCxuinJ2sDb"><span style="font-size: 16px;">3）审核通过后将展示预计完成时间，若资金找回难度较大，则实际完成时间会有所延长。请留意审核结果通知。</span></div><div class="ace-line ace-line old-record-id-XpuIdN9oGoFxa1xx0NguTuRUsVf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PluPddizuo3mC1xPJ42uM7WZsig"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KMPtdsHMUoD8cnxSfnCuVs81sEg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-KGgfd0IrhoyN0XxkuqEumnKXsib" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li><li class="ace-line ace-line old-record-id-V9CodHR9mo3Mhnxu5NSuJA5bszd" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">什么是加密货币充值</a></div></li><li class="ace-line ace-line old-record-id-IENCdE89MolF72xZ8mmu3VAPsmh" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-QnvSdjDlioh94ixlD7DuEmZ3sNg" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/applying-to-recover-a-deposit-due-to-an-unfilled-incorrectly-filled-memo-tag-15441726005529" data-lark-is-custom="true" style="font-size: 16px;">未填/错填标签（Memo/Tag）找回申请指南</a></div></li></ul><div class="ace-line ace-line old-record-id-KHNOdPdB0oHZnox7AQpuTcDfsFg"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="ZHmCdAq19osJOsxe4JuufocbsHg" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-OKXydF5BoobTbAxKO3bueHzRsKg"><strong>重要提醒：</strong></h2><div class="ace-line ace-line old-record-id-IRZNdBnTBoEOjaxySR2uf5wjsWg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KMhcd1b4eovDBlxm9G4uBSXpsjg"><span style="font-size: 16px;">为保障您的资产安全及用户权益，请您仅充值 MEXC 已上线的数字资产。所有上币计划和相关信息请以 MEXC 官方<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/announcements">公告</a>为准。</span></div><div class="ace-line ace-line old-record-id-D1YUd9qdsoNQIGxeT87ug1Lvsfc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XJaudOFLNoxonCxXhS9uW1czs2F"><strong>充值遇到问题</strong></h2><div class="ace-line ace-line old-record-id-XAfgdPUBko0fNlxoWMYuVRrdsDh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-O7ySdLCPmolIPjxBEIqunWpWspb"><span style="font-size: 16px;">如果您的充值未到账，可通过以下方式解决：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-T9I1dLMuMoH5Qhxw3Psuu8D6s0f" data-list="bullet"><div><span style="font-size: 16px;">提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>】表单，客服团队将协助您尝试找回资产；</span></div></li><li class="ace-line ace-line old-record-id-H5BVdsZgWoDM9OxVk29uJfvmszh" data-list="bullet"><div><span style="font-size: 16px;">阅读《<a href="https://www.mexc.com/zh-MY/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true">充值未到账解决指南</a>》，了解更多充值相关问题的解决办法。</span></div></li></ul><div class="ace-line ace-line old-record-id-TZ7tdgAPNoKyTjxnWgXu3WQKsdW"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-RDy4d92WnoKbYdxps1wut1mfs0J"><strong>需要协助</strong></h2><div class="ace-line ace-line old-record-id-MFtydsVM5oJb3xxdNVSuOh4LsTd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QozNdRKDiovmtNxOROGuc4rZsJc"><span style="font-size: 16px;">如果您有任何疑问，欢迎通过以下方式联系我们：</span></div><div class="ace-line ace-line old-record-id-OgePdBXXqowFGixXKtWuuYNqsee"><span style="font-size: 16px;">1）点击官网右下方“在线客服”按钮，输入您的问题后进行谘询；</span></div><div class="ace-line ace-line old-record-id-OS2CdneBrofkvoxxHkauotO7skb"><span style="font-size: 16px;">2）通过工单中心提交咨询：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QULWdVJjyozDPHxgi0QuUXrlsBh" data-list="bullet"><div><span style="font-size: 16px;">Web：首页底部资源中心类目下【提交咨询】→【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/ticket/submit/submit-inquiry">工单中心</a>】</span></div></li><li class="ace-line ace-line old-record-id-D5HqdN6FdoB6uLxb60VuB2TQsvh" data-list="bullet"><div><span style="font-size: 16px;">App：首页快捷按键区域 →【更多】→ 服务类目下【提交申请】→【工单中心】</span></div></li></ul><div class="ace-line ace-line old-record-id-WUI8dlFQgo5i7txzv9kuzyjasSg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-R4hCdgRnqoB61Vxy7ZOuWxRTsFL"><span style="font-size: 16px;">*BTN-<strong>工单中心</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/ticket/submit/submit-inquiry">https://www.mexc.com/zh-MY/support/ticket/submit/submit-inquiry</a></u>*</span></div><div class="ace-line ace-line old-record-id-WOfrdv4KBogDr7xfBliuT9M9s9f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QzITdnYl1o2JCDx6JdLuc4xHsAe"><span style="font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/">MEXC</a> 将竭诚为您服务。</span></div><div class="ace-line ace-line old-record-id-AfcSdLgnIoffNpxVSqfuR5DSsZg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-CLgud7SHzo39svxIumRutEtEsGf"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-HwnddoEryos4GExY7eBud0Ogskg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/troubleshooting-guide-360020367791" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-Ldt7dOY2FodH6CxMWn5uUAMJsxf" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填写加密货币充值未到账表单</a></div></li><li class="ace-line ace-line old-record-id-NmvedRLb3oReUux26BjuLZJ6s7c" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值过程中常见状态及解决办法</a></div></li><li class="ace-line ace-line old-record-id-T3svdaF2qoozpOxjLbru1C9ksTb" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/proof-of-funds-requirements-17827791510667" data-lark-is-custom="true" style="font-size: 16px;">资金证明文件要求说明</a></div></li><li class="ace-line ace-line old-record-id-Q9ZfdgdUZouchcxwRu0u8MzPsNh" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li></ul><div class="ace-line ace-line old-record-id-RGVxdBRipoRvEhxY1qruY6fcsjf"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="DRu0dShUroDGayxgKTZuoopTsnf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-GlNqdAjshokbM2xBVCPu3wUpsff"><strong>Memo/Tag 的作用</strong></h2><div class="ace-line ace-line old-record-id-Bbxgd35ghoxExAx3sHDuA04vspc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FHsEdB5QVoFmJ2xPSBOujFY0sRb"><span style="font-size: 16px;">Memo/Tag 是某些数字货币转账时必需的附加地址信息，用于识别具体的交易接收者。对于如 XRP、ATOM、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/price/XLM">XLM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/price/BTS">BTS</a> 等币种，仅有钱包地址是不够的，必须同时填写正确的 Memo/Tag 才能完成有效转账。</span></div><div class="ace-line ace-line old-record-id-FJC6doARoop6agxaTd4u6GuKsIe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CuQBdhpzDoMbyixvpbTuT6vIs6g"><span style="font-size: 16px;">在 MEXC 平台上，需要填写 Memo/Tag 的币种（如 <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/price/XRP">XRP</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/price/ATOM">ATOM</a> 等）所有账户都是共用同一个充值钱包地址。因此，只有填写正确的充值标签，系统才能将资产准确分配到您的账户。</span></div><div class="ace-line ace-line old-record-id-F35vdAg0soupt0xue8xufKhxs0c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-StuNdNsjAoYfKFxVkMRu6jd7sIh"><strong>如何找回资产</strong></h2><div class="ace-line ace-line old-record-id-AGCLdfS5coznGnxL9VLuRPiMsBh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M7uEdwQGiotAF5xhZcPuoLcIspb"><span style="font-size: 16px;">如果您在转账时忘记填写或填错了 Memo/Tag，可以通过填写【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>】表单进行资产找回申请。详细操作步骤请您参考《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969">如何填写加密货币充值未到账表单</a>》。</span></div><div class="ace-line ace-line old-record-id-W0OmdwUXqoaLAhxGmbouIxXvsrh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-Y5WkdoUuVod3R2xAJeoucYfVsv7"><span style="font-size: 16px;">*BTN-<strong>加密货币充值未到账</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">https://www.mexc.com/zh-MY/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-NzzodZgLCoI3wyxWGpcub6LOsLc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NYUsdrC5soAoENxJLEHup5tIsNh"><strong>条款与规则</strong></h2><div class="ace-line ace-line old-record-id-BU5Sd8vZOoDUr8xhcXFuUsTzs8b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WwFDd0XKKolIiExs5VEuTrkAs8d"><span style="font-size: 16px;">1）MEXC 将竭尽全力帮您进行资产找回，但由于区块炼网络的复杂性，MEXC 无法确保在所有情况下都能恢复 100% 的资产。</span></div><div class="ace-line ace-line old-record-id-GQPidkQajo9NVFxDdTjuTdA0sug"><span style="font-size: 16px;">2）如果 MEXC 无法进行资产找回，交易者存入的不支持的币种将导致永久损失。</span></div><div class="ace-line ace-line old-record-id-ZZqpdeTuWokdsoxKY9Uub61ospg"><span style="font-size: 16px;">3）由于资产找回涉及到大量人力投入，您的资料审核通过的情况下，我们可能会收取一定手续费费用，具体数额以页面显示为准。</span></div><div class="ace-line ace-line old-record-id-CEvEdQpBqo2tbExdzB6uSxqOsZc"><span style="font-size: 16px;">4）审核通过后将展示预计完成时间，若资金找回难度较大，则实际完成时间会有所延长。</span></div><div class="ace-line ace-line old-record-id-Ddq6dQjBZomIsGxtxAGu6903sVd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TweLdP6p1o0XjpxeDMcuhUkgsbC"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Y6Cnd31j0oXHFfxfmZlu2P5qsad" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">如何查看地址及 Memo</a></div></li><li class="ace-line ace-line old-record-id-PgfVdYtLnoBf7rxHnfYuFORqsXd" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请 </a></div></li><li class="ace-line ace-line old-record-id-VkQWdKBR6o1yOYx5HMnuDRaIsTb" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-RpwwdzE2LonphBxrhcAu47Lxs2f" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">钱包维护导致充值/提现暂停怎么办</a></div></li><li class="ace-line ace-line old-record-id-TIV6dujzZo4I97xJMftuCtdksrb" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">什么是预入账</a></div></li></ul><div class="ace-line ace-line old-record-id-B4lydqaDzojEPvx0bUCuRLKXsmb"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="CSpVdrPJLoVnc0xZkZbuD0bms0g" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-MgfhdpYkpovR7WxYcOjuJJMBshf"><strong>1. 确认充值通道开放状态</strong></h2><div class="ace-line ace-line old-record-id-N5CudcizzoSDiUxEb4EuOyO1sjb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xhp1dsc7Pom1Xyxejgru7nWZsmb"><span style="font-size: 16px;">如果充值通道关闭或维护中，您的充值暂时无法到账。请您耐心等待，当充值通道重新开放后即可确认入账状态。</span></div><div class="ace-line ace-line old-record-id-UqmTdcRhJor7BzxeIsguIpyAsAc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TG3wdd591oxNS7xkhRUuXaOyseh"><span style="font-size: 16px;">关于充提暂停，您还可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/articles/17827791526229">钱包维护导致充值/提现暂停怎么办</a>》进行更多了解。</span></div><div class="ace-line ace-line old-record-id-LLSHdo2ypoCZm4xC5nNujGq4sTc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JVfzdqkU4oneogx4e89u2YHGsge"><strong>2. 确认区块网络状态</strong></h2><div class="ace-line ace-line old-record-id-FNELdwLTto3WOSxwVuBu29wyste"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Wfn3dLXbcoI6Z6xxttou3hoNswb"><span style="font-size: 16px;">如果区块网络状态显示未成功，您需要联系资产发出方进行确认。</span></div><div class="ace-line ace-line old-record-id-W9ridE1Zyoc30SxmJAruPGiSsYc"><span style="font-size: 16px;">如果区块网络状态显示已成功，您需要判断是否满足预入账/入账成功确认数。</span></div><div class="ace-line ace-line old-record-id-HNRDdWQeZoFPCDxNbszuSssdswg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ra7QdXEheoPmKmxRNluu8B7BsQg"><span style="font-size: 16px;">查看方式：资产-资金记录-充值记录-找到您要查看的充值记录-点击交易凭证（TxID）后对应的超链接符号跳转至区块链浏览器。</span></div><div class="ace-line ace-line old-record-id-Z2Ard6AivotMGexTlvxuQLGfsVh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"11a7db8b-dc15-4702-a401-f44ea48f3313","height":1366,"width":2926,"currHeight":1366,"currWidth":2926,"natrualHeight":1366,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDrZbbJ01Ao6tO0xN0CKuoBJDsUe%2F%3Fpreview_type%3D16","file_token":"DrZbbJ01Ao6tO0xN0CKuoBJDsUe","image_type":"image/png","size":512959,"comments":[]}]}" class="image-uploaded gallery old-record-id-NRZudNTsZoh4O7xqoBfuhtE6sib"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160433956FKlyiO8C8J0TXt.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEclpiYkowMUFvNnRPMHhOMENLdW9CSkRzVWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTlJadWROVHNab2g0Tzd4cW9CZnVodEU2c2liIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EclpiYkowMUFvNnRPMHhOMENLdW9CSkRzVWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/DrZbbJ01Ao6tO0xN0CKuoBJDsUe/?mount_node_token=NRZudNTsZoh4O7xqoBfuhtE6sib&mount_point=docx_image" data-width="2926" data-height="1366" data-lark-image-uri="drivetoken://DrZbbJ01Ao6tO0xN0CKuoBJDsUe" data-lark-image-width="2926" data-lark-image-height="1366" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Q4cqdTMRFo0EH6xYNM3uexxtsoh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KaqvdAlZOorzWGxYl41uBbECscb"><span style="font-size: 16px;">在区块链浏览器中查看区块网络状态。</span></div><div class="ace-line ace-line old-record-id-JjMHd9qAJo7qRCxkjXgu2bJ8sTe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f979b575-9814-4ffc-863c-77f6e3bab4a5","height":1084,"width":2420,"currHeight":1084,"currWidth":2420,"natrualHeight":1084,"natrualWidth":2420,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWAUubhTLkoNFWhxdhCMuo1CnsUd%2F%3Fpreview_type%3D16","file_token":"WAUubhTLkoNFWhxdhCMuo1CnsUd","image_type":"image/png","size":292263,"comments":[]}]}" class="image-uploaded gallery old-record-id-RyQadbhmjoebKOxhp0ZutlIksZe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202609151604336843CufPYfPaRKM5y.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXQVV1YmhUTGtvTkZXaHhkaENNdW8xQ25zVWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUnlRYWRiaG1qb2ViS094aHAwWnV0bElrc1plIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XQVV1YmhUTGtvTkZXaHhkaENNdW8xQ25zVWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WAUubhTLkoNFWhxdhCMuo1CnsUd/?mount_node_token=RyQadbhmjoebKOxhp0ZutlIksZe&mount_point=docx_image" data-width="2420" data-height="1084" data-lark-image-uri="drivetoken://WAUubhTLkoNFWhxdhCMuo1CnsUd" data-lark-image-width="2420" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Bd9Ld72mFohAmixRQ65uHuJ4src"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-IXuedKmRCoal15xokbCuBfZtsGc"><strong>3. 确认区块确认数</strong></h2><div class="ace-line ace-line old-record-id-COkXd5JGAozbDSxtKEhu2pYCsRe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DNA8d8Txjo5zm7x7BYxuLrtYsbg"><span style="font-size: 16px;">在正常充值情况下，每个币种都需要达到一定数量的区块确认数，才能将转账金额存入您的 MEXC 账户。由于区块确认数问题造成充值未到账，您需要进行确认：</span></div><div class="ace-line ace-line old-record-id-SUlzdgcdyoA2YLx6LXKuKc1gsCg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ksh3dE2SsoULtjxWMJxuhKEOsQc"><span style="font-size: 16px;">如果不满足区块确认数，请您耐心等待链上确认。</span></div><div class="ace-line ace-line old-record-id-LEhRd4aJAoAo2jxkA8WuoYvTsNd"><span style="font-size: 16px;">如果已满足确认数，但资产未到账，请您查看账号内是否有充值记录。</span></div><div class="ace-line ace-line old-record-id-Aj0adweo9olvsVxegRYuTCwBsIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DTyed7g09oaWLLxzBvUunInTscf"><span style="font-size: 16px;">注：每个币种的最低区块确认数要求都不同。如还未达确认数，请您耐心等待。</span></div><div class="ace-line ace-line old-record-id-JpqqdeBLAonWfGxguAAu1LtBs1b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z29ide77iogOzOx6TnsuLGUhs0f"><span style="font-size: 16px;">如果您想详细了解区块确认数相关内容，您可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1">如何在MEXC上查看区块确认数</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-RHwfddq2noqkR9xOcmCudMb3sUd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4caee8fb-3b99-4231-8c5a-8b73ef52b274","height":1378,"width":2878,"currHeight":1378,"currWidth":2878,"natrualHeight":1378,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDq2obBDY7oUwgbxVHVuuepFjskb%2F%3Fpreview_type%3D16","file_token":"Dq2obBDY7oUwgbxVHVuuepFjskb","image_type":"image/png","size":400777,"comments":[]}]}" class="image-uploaded gallery old-record-id-U7UDdTOV9oQ3rex7bGmuZ9pBsff"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160433758kmnPcN8GPCV9Rm.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEcTJvYkJEWTdvVXdnYnhWSFZ1dWVwRmpza2IiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVTdVRGRUT1Y5b1EzcmV4N2JHbXVaOXBCc2ZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EcTJvYkJEWTdvVXdnYnhWSFZ1dWVwRmpza2IvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Dq2obBDY7oUwgbxVHVuuepFjskb/?mount_node_token=U7UDdTOV9oQ3rex7bGmuZ9pBsff&mount_point=docx_image" data-width="2878" data-height="1378" data-lark-image-uri="drivetoken://Dq2obBDY7oUwgbxVHVuuepFjskb" data-lark-image-width="2878" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-QAlHdB3wuoQLE5x2uc6uJvF4sjf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SXkMd4ZqVoMDpDxfoz1uTDU3sVg"><strong>4. 查看账号内是否有充值记录</strong></h2><div class="ace-line ace-line old-record-id-HFZjd0WMDodvOzxHtcTuhPZ1sQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VwaUd0foqoZkdUxKY1YurfTYs6b"><span style="font-size: 16px;">查看账号内是否有相关充值记录，关于充值状态您可以阅读《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/articles/17827791526203">充值过程中常见状态及解决办法</a>》进行了解。</span></div><div class="ace-line ace-line old-record-id-YdXgdIn8oo8uexxCZq1ueBSzsZe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QziCdJ0plo2rwDxW0UvuAL4gs7e"><span style="font-size: 16px;">如果账号内没有相关的充值记录，您可以点击填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单。</span></div><div class="ace-line ace-line old-record-id-DEdTdRFkFoaJh8xhWZOuTB42sAh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VAn6dnhW4oHxPGxu2ZMuFs1PsNK"><strong>5. 其他常见充值未到账解决指南</strong></h2><div class="ace-line ace-line old-record-id-U4JFdrvC9ogDIHxNZYDuGvcssHe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-NA8jdRdnroVYh1x3u5quHqzdsQc"><span style="font-size: 16px;">5.1 充值MEXC不支持币种</span></h3><div class="ace-line ace-line old-record-id-Q5RYdLTwTo8xHpxx8VzuGkLksqf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YfBTdPkJ4oVjDbxkpI8uMltWsIc"><span style="font-size: 16px;">若您充值币种的合约地址与 MEXC 支持币种合约地址不一致，您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-OmyjdsXtmoy4goxx9aVuw0mnsoc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e159338c-5944-44c0-afba-65c332c2591c","height":1264,"width":2878,"currHeight":1264,"currWidth":2878,"natrualHeight":1264,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FFiNObA9gDoYp5Kxj7GvubUexs0d%2F%3Fpreview_type%3D16","file_token":"FiNObA9gDoYp5Kxj7GvubUexs0d","image_type":"image/png","size":359113,"comments":[]}]}" class="image-uploaded gallery old-record-id-HNxYdlaSuoB7WHx9nSwuWaXfsz5"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160433552QZXLjX3IFR8qhs.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJGaU5PYkE5Z0RvWXA1S3hqN0d2dWJVZXhzMGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSE54WWRsYVN1b0I3V0h4OW5Td3VXYVhmc3o1Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9GaU5PYkE5Z0RvWXA1S3hqN0d2dWJVZXhzMGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/FiNObA9gDoYp5Kxj7GvubUexs0d/?mount_node_token=HNxYdlaSuoB7WHx9nSwuWaXfsz5&mount_point=docx_image" data-width="2878" data-height="1264" data-lark-image-uri="drivetoken://FiNObA9gDoYp5Kxj7GvubUexs0d" data-lark-image-width="2878" data-lark-image-height="1264" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-KegId22ysokKM7xQUsxu57iZsEg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VP3ZdKdrqoDfRlxoYNnutb6dscb"><span style="font-size: 16px;">5.2 充值网络错误</span></h3><div class="ace-line ace-line old-record-id-D9YmdrXkUoFZOsxtYSzuoEk9s5n"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LXT0d5hO5okWMXxOMrjuPlmmstf"><span style="font-size: 16px;"><strong>选择错误网络充值</strong>：充值币种时选择了错误的充值网络。如下图所示充值 MX，您在 MEXC 充值页面获取了MX-ETH 网络的地址，在提币平台却使用了 BEP 20 网络进行转账至您 MEXC 平台的 ETH 网络地址，会导致您的充值无法正常到账。</span></div><div class="ace-line ace-line old-record-id-Z0Y2dYgeEoJm76x819HuZv4gsDf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RmDbd8fHQoLmbNxk77muHLQNsNx"><span style="font-size: 16px;">请您尽快提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单，MEXC 会尽量协助您处理您的充值问题。查询代币支持的充值网路方式：在提币页面点击【转账网路】进行查看。</span></div><div class="ace-line ace-line old-record-id-TYUJdcHJ9oBxMsx1W1ZugZjmsze"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"158e39ef-7ff0-46fb-a13e-33dd2a1c00a2","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FNeYWbeBbsoq6LWxvvWvuJhPvsJh%2F%3Fpreview_type%3D16","file_token":"NeYWbeBbsoq6LWxvvWvuJhPvsJh","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-C7l7dV2Bkojxf7xQCNiu0gvHs2e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160435837IboBWlVq7qd0hw.png" data-single-block="true" data-snapshot="eyJwYXJlbnRfaWQiOiJDU3BWZHJQSkxvVm5jMHhaa1pidUQwYm1zMGciLCJpbWFnZSI6eyJ0b2tlbiI6Ik5lWVdiZUJic29xNkxXeHZ2V3Z1SmhQdnNKaCIsInNpemUiOjQ1MDIzMiwic2NhbGUiOjEsIm5hbWUiOiJpbWFnZS5wbmciLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19LCJtaW1lVHlwZSI6ImltYWdlL3BuZyIsIndpZHRoIjoyODc4LCJoZWlnaHQiOjEzNjgsImNyb3AiOlswLDAsMCwwXX0sImFyZWFfY29tbWVudHMiOm51bGwsImF1dGhvciI6IjcyMzYyMTU4MTYwODQwNzg1OTciLCJhbGlnbiI6ImNlbnRlciIsInR5cGUiOiJpbWFnZSIsImNvbW1lbnRzIjpbXSwicmV2aXNpb25zIjpbXSwibG9ja2VkIjpmYWxzZSwiaGlkZGVuIjpmYWxzZX0=" data-suite="eyJmaWxlVG9rZW4iOiJOZVlXYmVCYnNvcTZMV3h2dld2dUpoUHZzSmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQzdsN2RWMkJrb2p4Zjd4UUNOaXUwZ3ZIczJlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9OZVlXYmVCYnNvcTZMV3h2dld2dUpoUHZzSmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NeYWbeBbsoq6LWxvvWvuJhPvsJh/?mount_node_token=C7l7dV2Bkojxf7xQCNiu0gvHs2e&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://NeYWbeBbsoq6LWxvvWvuJhPvsJh" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-UMlRdXX9for4RnxkwiVu6oLOswe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FlwPdf6Tvo3xeLxjYQeut3Flsre"><span style="font-size: 16px;">5.3 使用不支持网络充值</span></h3><div class="ace-line ace-line old-record-id-ATkWdlsIGoxNvjxB9jlu1wRgsSa"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gyg9dws2OoMolDxoy0QuS69zsLh"><span style="font-size: 16px;"><strong>使用不支持的网络充值</strong>：充值币种时选择了 MEXC 不支持的网络进行充值。如下图所示充值 MX，MEXC 仅支持使用 ETH、BSC、MORPH 网络充值 MX，但若您在提币平台使用支持网络列表以外的网络进行转账，您的充值将无法正常到账。</span></div><div class="ace-line ace-line old-record-id-C57VdOpuioSuqXxHQv3u4gUEske"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b37fc3f2-b6f5-4c4e-ac5f-9ee86e6939a6","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FDh9ebvStOowL7UxnfyRuVfVksJg%2F%3Fpreview_type%3D16","file_token":"Dh9ebvStOowL7UxnfyRuVfVksJg","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-WDPQdjXjbofbPWxmB0Ku3g2usMg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160433945ZUL90YENLJAjzf.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJEaDllYnZTdE9vd0w3VXhuZnlSdVZmVmtzSmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV0RQUWRqWGpib2ZiUFd4bUIwS3UzZzJ1c01nIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9EaDllYnZTdE9vd0w3VXhuZnlSdVZmVmtzSmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Dh9ebvStOowL7UxnfyRuVfVksJg/?mount_node_token=WDPQdjXjbofbPWxmB0Ku3g2usMg&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://Dh9ebvStOowL7UxnfyRuVfVksJg" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-JuDnd231jo8AHwxHR8quV83Ysvf"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-Q7hmdQ7cAoZ2T1xvRd1uUZMXshS"><span style="font-size: 16px;">5.4 转账时未填入或错填 Memo/Tag 识别码，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-A9cMdGcK0oG8K2xBXuXupTH3s5f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U2rhd7yARocGRLx4qSJukEwVsZO"><span style="font-size: 16px;">部分币种需要填写标签（Memo/Tag/识别码），如 XRP、TON、ATOM 等。若填写未填/错填导致充值未到账，请提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单。审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果，填写指南请参考<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969">自助申请填写指南</a>。</span></div><div class="ace-line ace-line old-record-id-EMc3dLbKDozmAUxHBfCuWIEdsNx"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EQ0WdtWCpozfKMxMn8eu26VEsvH"><span style="font-size: 16px;">关于更多 Memo/Tag 介绍，您可以阅读内容《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/learn/article/what-are-memos-tags-/1">什么是 Memo/Tag</a>》。</span></div><div class="ace-line ace-line old-record-id-Vjx9d7426oiriYxMZlVulfKCsCc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3410ae17-b73f-4625-adba-3245dc7531cf","height":436.54208754208753,"width":634,"currHeight":436.54208754208753,"currWidth":634,"natrualHeight":818,"natrualWidth":1188,"pluginName":"imageUpload","scale":0.5336700336700336,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWdzlbl3NNoSn6JxtyzPuGonzsWc%2F%3Fpreview_type%3D16","file_token":"Wdzlbl3NNoSn6JxtyzPuGonzsWc","image_type":"image/png","size":159681,"comments":[]}]}" class="image-uploaded gallery old-record-id-Api1d2pVwowsvUx8N37uBCRSsgd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160433740zTevFJDTMPHm5f.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXZHpsYmwzTk5vU242Snh0eXpQdUdvbnpzV2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQXBpMWQycFZ3b3dzdlV4OE4zN3VCQ1JTc2dkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XZHpsYmwzTk5vU242Snh0eXpQdUdvbnpzV2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Wdzlbl3NNoSn6JxtyzPuGonzsWc/?mount_node_token=Api1d2pVwowsvUx8N37uBCRSsgd&mount_point=docx_image" data-width="1188" data-height="818" data-lark-image-uri="drivetoken://Wdzlbl3NNoSn6JxtyzPuGonzsWc" data-lark-image-width="1188" data-lark-image-height="818" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-NtiIdQgtNofMcuxoaznuPj1wsKf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-X9jodLHjQo1SMdx835ouQt02sff"><span style="font-size: 16px;">5.5 通过不支持的智能合约方式充值，导致无法入账</span></h3><div class="ace-line ace-line old-record-id-UVdDd4Fywo1hhmxMCPlu1iVzsOb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RXnqdB6lTo4q7JxX0xRup8h0sup"><span style="font-size: 16px;">部分币种在 MEXC 暂时无法使用智能合约方式进行充值，该情况智能合约转账不会记录在 MEXC 账户中，需要人工手动充值。</span></div><div class="ace-line ace-line old-record-id-LtPDduAU3ozjwgxk5aPuln7Qsrg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QHwcdV4ZcoHre6xZACGu1juqsGd"><span style="font-size: 16px;">请您提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单，审核预计 1-2 个工作天内完成，完成后我们将通过邮件或站内信即时通知您结果。</span></div><div class="ace-line ace-line old-record-id-D2KudwbVzo7A6IxEPktuQlO1sTc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZcI1djHVxo3P7xx5M0aun9ppsLe"><span style="font-size: 16px;">5.6 充值代币平台已下架</span></h3><div class="ace-line ace-line old-record-id-Xjdedv7OCo0PibxaOIRuRvglsve"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UDj1djHQlozQt7xRLyVuxVVAsXc"><span style="font-size: 16px;">如果您充值了目前 MEXC 平台已下架的代币并未入账，请您联系客服获得帮助。</span></div><div class="ace-line ace-line old-record-id-BsxndsotcoqlRZxxz2Xu5uchsPf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Khbudf5MloY6GaxSUDaucXPisVb"><span style="font-size: 16px;">出现充值未到账情况，您可以在 MEXC 平台填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单。申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知您审核结果。</span></div><div class="ace-line ace-line old-record-id-ZyWqdtRdho1543xOYzQuzviMsGb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-UTuudR9JToa3vHxbYzMu4SfbsNe"><span style="font-size: 16px;">5.7 同哈希批量转账</span></h3><div class="ace-line ace-line old-record-id-YYcadojp5oZnLJxpi6Jusfbvsic"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DMhTdWXroo6Fzsxt0qKuNaSksby"><span style="font-size: 16px;">若同一个区块链交易哈希（TxHash）中有多笔转账，包含多个接收地址，即 “一对多”转账，可能导致您的充值未完全到账。</span></div><div class="ace-line ace-line old-record-id-Kzdld23fgovhlrx5Mo0uBpMEsZd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TPgWdLuW3oijW1x5OXeuC4NQs2Q"><span style="font-size: 16px;">出现充值未到账情况，您可以在 MEXC 平台填写<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>表单。申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知您审核结果。</span></div><div class="ace-line ace-line old-record-id-Oc4mdhB7foxklaxW2OTulXzwsJe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZUy0dqVh0o7aYexHdYlueedHsFh"><span style="font-size: 16px;">请注意：若同一笔 TxID 下存在多笔充值，您在提交表单时需在 TxID 后添加冒号【:】和数字【99999999】，格式：TXID:99999999（添加后缀是为了区分同一 TxID 的多次提交记录，不影响实际业务处理）。</span></div><div class="ace-line ace-line old-record-id-ZDBrdvtceoWO0lxWboouamwZsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Py3JdhcVPoKPPRxnUxquxqGIs9b"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-JCj6d1o7qoAsc6xc9gMu8ar4sne" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/what-is-an-uncredited-crypto-deposit-17827791526274" style="font-size: 16px;">什么是加密货币充值未到账</a></div></li><li class="ace-line ace-line old-record-id-EjgpdVMFso6y8jxYkswuP2Hysoc" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填写加密货币充值未到账表单</a></div></li><li class="ace-line ace-line old-record-id-DtYpd8NtSoQHfoxNl4euXqjosCh" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-NpbkdfZuEoq1GYxR0tmuRV57scg" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-VU9IdOL1LoKiFkxB3L3uW2Y6sTd" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul></div>

<div data-page-id="KJuMdo3QWobAtJxgtK3uK8rLsvb" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-QQxOdLXjYofzjexzteZu2GVpsJw"><strong>1. 提币未到账情况说明：</strong></h2><div class="ace-line ace-line old-record-id-HUCod3C8noitcgxKglOuuvkssth"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NrFRdQ840oQYlcxxnx3uQhFxs4b"><span style="font-size: 16px;">对于区块链资产的提币，整个过程可以分为三个环节：<strong>出账方发起提币</strong><strong>、区块链网络确认、入账方接收并确认转账</strong>。</span></div><div class="ace-line ace-line old-record-id-AcMxdoFlAoZNBKxc2gZuOTxcsVh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EJ13dV1yuokrMVx1wjouoEAAsbg"><strong style="font-size: 16px;">第一步：出账方发起提币请求，将资产从原始账户转出。</strong></div><div class="ace-line ace-line old-record-id-YtrFd7rloooCHKxaXevuxxavsEh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TJnkdAtEQoRfsyxB6sjuvH6Asvd"><span style="font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/">MEXC</a> 平台根据不同代币和区块情况，提币请求通常会在 1-60 分钟内生成一个唯一的交易标识符（TxID）。这代表著 MEXC 已完成资产的转移，并将其发送到区块链网络中等待确认。</span></div><div class="ace-line ace-line old-record-id-UyLVdhC4eoA5stx2qp1uO6XWszm"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D70OdRlyyo6H4SxKOxduixo6s2e"><strong style="font-size: 16px;">第二步：区块链网络进行确认。</strong></div><div class="ace-line ace-line old-record-id-EgOadXQ8koJxE3x6XxMu8R5Gsjg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KHXQdZ1qHoJV7ixEhnOuIwDXsLb"><span style="font-size: 16px;">在这一环节中，区块链网络的矿工节点会对交易进行验证，并将其纳入区块链的交易历史中。这个过程可能需要一定的时间，具体取决于网络拥堵情况、交易费用以及所使用的区块链的特性。您可以点选 <a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/learn/article/how-to-find-txids-on-mexc/1">TxID</a> 未尾的“检查”链接，打开相应的区块链浏览器检查该笔转账在区块链上的确认状态。</span></div><div class="ace-line ace-line old-record-id-SEvddz6xaoYTPfxTruPu12SBsAf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U7KidSZ4boWxYtxMh4ruL4W9sgg"><strong style="font-size: 16px;">第三步：入账方接收并确认转账。</strong></div><div class="ace-line ace-line old-record-id-XUbjdBUcLoA6U9xmriquYCUCssd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T9ifdY2FMoLb8pxQa1CuEEz9sYf"><span style="font-size: 16px;">一旦区块链网络确认了交易，资产就会被转入到目标账户中。您可以通过查询区块链浏览器或相关工具来验证交易的确认数和详细信息。</span></div><div class="ace-line ace-line old-record-id-W1AndVBPxoiHnLxQao7u7b9Jsjf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-F8IPdaEWFoCeIAxg7vhush6as0b"><span style="font-size: 16px;">*BTN-<strong>提币</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/assets/withdraw/USDT">https://www.mexc.com/zh-MY/assets/withdraw/USDT</a></u>*</span></div><div class="ace-line ace-line old-record-id-WsDOdXPIpoOzAoxokx1uRkwssQb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-IrYYdOsDVoaMD8xLS3TulPaDsFb"><strong>2. 提币状态及对应的解决办法：</strong></h2><div class="ace-line ace-line old-record-id-PYabduERTokVt7x2A0nugAiDsRd"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="146;186;488" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="146"><col width="186"><col width="488"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AZ6UdLQtkoQPeYxPI7Bu0tXrsWh"><strong style="font-size: 16px;">提币状态</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LTgJdkX5ZoBLXdxq3vYumKqYsAe"><strong style="font-size: 16px;">状态说明</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-W75Kdu6yZospyoxyLXruWfQws2e"><strong style="font-size: 16px;">解决办法</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-WvkYd7xjGo3Hp8xZsGzuqeE8sNc"><span style="font-size: 16px;">TR 信息验证</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BejpdyevsoJicax7kMru35jqs5b"><span style="font-size: 16px;">等待 TR 验证</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Cko9dEGfeowxdmxnFW6uE3eOsWg"><span style="font-size: 16px;">1-3分钟可完成验证，耐心等待即可。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-CKXYddlzhoi25ixYRqzuvIihshh"><span style="font-size: 16px;">等待验证</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UTbLdaUVuo9L0nxmdQCumadLsvn"><span style="font-size: 16px;">提币申请已提交</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-WNIhdMhlqoLXbJxdAQMuv8j0s5b"><span style="font-size: 16px;">该笔提币需要您的二次确认，MEXC 已将确认链接发送至您的邮箱/短信箱，请前往获取链接确认您提币地址后四位。需要注意：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MAZmd2r2AoUnp4xNHSIu2QwZs7p" data-list="bullet"><div><span style="font-size: 16px;">若您的提币地址包含 Memo，需验证公共地址后四位，而非 Memo 地址后四位 </span></div></li><li class="ace-line ace-line old-record-id-Q2DsdUWmvoSSkkxjfGau87wUsRx" data-list="bullet"><div><span style="font-size: 16px;">地址验证区分大小写</span></div></li><li class="ace-line ace-line old-record-id-CmS7dpfkBoo2Fix32apuxICbsPc" data-list="bullet"><div><span style="font-size: 16px;">链接有效时间为 15 分钟，若链接超时未进行验证，请取消提币重新发起提币。</span></div></li></ul></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-RKTVdMwploGemixlKu8uh5lQsDc"><span style="font-size: 16px;">审核中</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-X6ckdK8QZoqy88xX4HWusDh8sxf"><span style="font-size: 16px;">提币申请正在审核</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-NqBTdHqGCo0X8Ax4m7aupr7nsVg"><span style="font-size: 16px;">您的提币申请正在审核中，预计处理时效为 5-60 分钟。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UR2mdK0R5oeaDdxzxWMuMT3xsvh"><span style="font-size: 16px;">等待处理</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Sz2adV8EYoZgUmxtF7UuOKL2suf"><span style="font-size: 16px;">提币申请等待系统处理</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-Lga0dRYxGo5To0x3ywFugOauscf"><span style="font-size: 16px;">若提币长时间处于等待处理状态，请再次检查该笔提币通道是否正常开启。</span></div><div class="ace-line ace-line old-record-id-W7GQdvqRLoo7wix6doouxygrsJc"><span style="font-size: 16px;">提币关闭：提币通道已关闭，请等待通道开启后再次尝试。</span></div><div class="ace-line ace-line old-record-id-HOqidnYyXo99gOxblW4uCp5YsLe"><span style="font-size: 16px;">提币开启：提币未成功发出，请联系在线客服协助处理。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Ev3cdapx7omG08xz2pcub2qzsSb"><span style="font-size: 16px;">处理中</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-NllzdudXToNQ7UxVTbSuwpBtsJf"><span style="font-size: 16px;">提币正在处理</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="white-space:pre;;text-align:left" class="ace-line ace-line old-record-id-WZ5ld03dtooRqYx3ZBgulLd4sLd"><span style="font-size: 16px;">提币处理中，请耐心等待，若此状态下您需要取消提币，请联系客服协助反馈。 <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/articles/17827791528659">如何取消提币</a></span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OYW7dUC6Aoh03dxjUJWudPHtsFf"><span style="font-size: 16px;">等待区块确认</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-RTOYdQDoMoU4N2xPxDjuPD8Zsqe"><span style="font-size: 16px;">区块链上确认中</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Gjb7ds1kgohh0uxGyrKuy6o4sbd"><span style="font-size: 16px;">提币已发出，请耐心等待区块确认。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-R2HMd4pgtovdQjx3IRMu3UqMstf"><span style="font-size: 16px;">等待打包</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Q1rmdrUy5omaGOxnxqauMGaNseb"><span style="font-size: 16px;">区块链等待打包中</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-JBaCdc5VWor97BxPDJAuyDBAs0d"><span style="font-size: 16px;">提币已发出，请耐心等待区块打包。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SVh3dJEg9oyeBtxWjAMuPJ6Xs6b"><span style="font-size: 16px;">已取消</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GQTXdrwvIorG3NxnXcnuTE7NsAh"><span style="font-size: 16px;">提币已取消</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-B9WDdbbcMo59GkxahQiuAGbbsLe"><span style="font-size: 16px;">提币已取消，您可以重新发起提币。若非本人操作或对应资产被冻结，请联系客服协助。</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Kh44dM2tSoYj4YxyFaZuFd2AsTh"><span style="font-size: 16px;">提币成功</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Mk8BdHv7vow2AIx05a9ujSLhsxb"><span style="font-size: 16px;">提币已完成</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Ft00dYCmGoXiJkxBAdnueULmsee"><span style="font-size: 16px;">您的资产已成功从 MEXC 发送至您的提币地址，若未收到资产，请联系该地址接受平台协助查看。</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-S5W6dvHiLoQY4xxrkqbujfg2sbc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EJhXd3b28otsPtxwngMu4Vo4sIf"><strong style="font-size: 16px;">温馨提醒：</strong></div><div class="ace-line ace-line old-record-id-GHOKdsWjjoqxOnxhHDeuoD3qsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Fnrsdt0enotxXjxmdfluPvD8sPg"><span style="font-size: 16px;">1）如状态显示【处理中】，这是由于区块链网络的性质以及可能存在的拥堵情况，转账可能会面临一定的延迟，请您耐心等候即可。</span></div><div class="ace-line ace-line old-record-id-ZLvldTH1ioSUOxxFrDquJRs4sud"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NKZ8dbNpxoJijaxcak1u0f06s3f"><span style="font-size: 16px;">2）如果提币状态为【提币成功】，但用户未收到资产，建议用户复制提币 Txid 联系资产接收平台查询。</span></div><div class="ace-line ace-line old-record-id-HVBUdyZguoRzCHxJfxhuTPFRsCh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GNANdIb1zohIQHxUArAuSZA2sQf"><span style="font-size: 16px;">3）如果提币状态为【提币成功】，但资产被接收平台退回至 MEXC，请您前往【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>】→【充值到其他平台被退回至 MEXC】，提交资产找回申请。提交表单后，您的退回申请将进入初步审核阶段，预计 1-2 天内完成审核。</span></div><div class="ace-line ace-line old-record-id-XMoFddaSPo0p78x5Pzeua76as8d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SHF5dUk1YosKj4xHUx1uP57CsLe"><span style="font-size: 16px;">4）如果在您的【资产】 -【资金记录】 -【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/assets/record">提币记录</a>】中，该笔提币申请经过 1 小时仍未生成 TxID，请您立即联系 MEXC 在线客服，并附上该笔提币申请的截图。我们将协助处理您的请求。</span></div><div class="ace-line ace-line old-record-id-NFgidYQsVoxZ8CxigFWuCavvs5f"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-RuU2dAoHMoTFpExZqnjuyfPsscb"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Ibs4d2s6QoAKBzxlii0uWssVswf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/how-to-withdraw-on-mexc-app-360030808111" style="font-size: 16px;">如何在 MEXC 进行提币（App） </a></div></li><li class="ace-line ace-line old-record-id-T0MDdpLsUoG7m7x0P39ueCTEs9c" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-withdraw-on-mexc-web-5220961984153" data-lark-is-custom="true" style="font-size: 16px;">如何在 MEXC 进行提币（web） </a></div></li><li class="ace-line ace-line old-record-id-FHCdd9rWNoYKSDxVVamuhzQ2sVc" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031" data-lark-is-custom="true" style="font-size: 16px;">常见提币问题及解决办法 </a></div></li><li class="ace-line ace-line old-record-id-Zt29dLckYoCBu8xIckvuQNvBsHh" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-set-withdrawal-settings-253549374230474752" data-lark-is-custom="true" style="font-size: 16px;">如何进行提币设置 </a></div></li><li class="ace-line ace-line old-record-id-DOKqdwzvsoV0mXxHvFcuXM2ls8b" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/withdrawal-fees-17827791528721" data-lark-is-custom="true" style="font-size: 16px;">提币手续费 </a></div></li></ul><div class="ace-line ace-line old-record-id-QjOEdYtT6o8Qe9xtAtQuxtpQspf"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="JldMdgQu2oELPcx0L0MuJ9RXsXf" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-KhdtdKG9Eox6vNxeaxoujZdssed"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">本指南将详细介绍如何通过 MEXC Web 完成加密货币充值，并以 <a data-lark-is-custom="true" href="https://www.mexc.com/price/USDC">USDC</a> 代币和 MetaMask 钱包为例进行演示。</span></div><div class="ace-line ace-line old-record-id-BQnvdumDIo4pprxas3luE1I9sPw"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NFVodTt9uo1wfIxYNcFuOZhRsQd"><span style="font-family: arial, helvetica, sans-serif;"><strong>关键点</strong></span></h2><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-MmaRdyTOso9ie0xCNbvuiueSsy5" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>网络一致性：</strong> 充值网络与提币网络必须完全一致，否则可能导致资产永久丢失。</span></div></li><li class="ace-line ace-line old-record-id-UaModpjdyoGtxGxa5OuuCt9ws3e" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Memo 要求：</strong> 部分网络（如 <a href="https://www.mexc.com/price/XRP" data-lark-is-custom="true">XRP</a>）充值时必须填写 Memo，否则资产无法到账。</span></div></li><li class="ace-line ace-line old-record-id-ElJndnXUIoqov6xlSTPuKfgksXg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>手续费差异：</strong> 不同网络的手续费和到账时间各不相同，建议选择低手续费且速度较快的网络。</span></div></li><li class="ace-line ace-line old-record-id-PAVddYz8To4nUWxOWciuBARLszM" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>地址核对：</strong> 转账前务必仔细核对充值地址和网络信息，确保准确无误。</span></div></li><li class="ace-line ace-line old-record-id-PAVddYz8To4nUWxOWciuBARLszM" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>温馨提示</strong><span style="font-size: 16px;">：合约转账可能会导致您的充值无法正常到账，请勿使用合约转账方式进行充值。</span></span></div></li></ul><div class="ace-line ace-line old-record-id-CqxbdWlAyohTuqxWgi3uswZpsSb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F202608061058188452GZCQOGEfYqFlO.mp4" style="max-width:100%;height:auto;float:none"></video></p></span></div><h2 class="heading-2 ace-line old-record-id-Mojxd3O1UolOAHx15LWuVcHgsVe"><span style="font-family: arial, helvetica, sans-serif;"><strong>第一步：登录 MEXC 官网并进入充值页面</strong></span></h2><div class="ace-line ace-line old-record-id-RDHQd5R15ocanQxmZhiuYhTPsVf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TvBidACSdo3nktxViAvuncPisAe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">打开 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">官网</a>并登录您的个人账号。在首页【充值】类目下选择【链上充值】进入<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/USDT">充值</a>页面。</span></div><div class="ace-line ace-line old-record-id-ByhRdSNvxoOVjDxU3BIu3abbsPf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e32c6267-b22a-41d3-8918-67b31ab4bfba","height":1444,"width":2930,"currHeight":1444,"currWidth":2930,"natrualHeight":1444,"natrualWidth":2930,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHAyubW6I4oUJAbxfZLluHRBrsuf%2F%3Fpreview_type%3D16","file_token":"HAyubW6I4oUJAbxfZLluHRBrsuf","image_type":"image/png","size":514011,"comments":[]}]}" class="image-uploaded gallery old-record-id-TAeYdDnX6ov7HSxXKehuUvP1snc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202512151156345788tsG4lsvLgq3in.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIQXl1Ylc2STRvVUpBYnhmWkxsdUhSQnJzdWYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVEFlWWREblg2b3Y3SFN4WEtlaHVVdlAxc25jIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IQXl1Ylc2STRvVUpBYnhmWkxsdUhSQnJzdWYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HAyubW6I4oUJAbxfZLluHRBrsuf/?mount_node_token=TAeYdDnX6ov7HSxXKehuUvP1snc&mount_point=docx_image" data-width="2930" data-height="1444" data-lark-image-uri="drivetoken://HAyubW6I4oUJAbxfZLluHRBrsuf" data-lark-image-width="2930" data-lark-image-height="1444" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-GFCNdchtpoTmDKxx6ZQuMBwSsAF"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-YiOVdGeEcoYYDAxsSDPur6Tns02"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>充值加密货币</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/USDT">https://www.mexc.com/assets/deposit/USDT</a>*</span></div><div class="ace-line ace-line old-record-id-VI87dEANIopzhOx0EROuElZtslc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YdrLdIRRPoKIgixmEe8ukqzjsmd"><span style="font-family: arial, helvetica, sans-serif;"><strong>第二步：选择充值币种</strong></span></h2><div class="ace-line ace-line old-record-id-BA0ndqQ29oAekyx8W5ouep5ssnd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YURedeS7OoAb98xeo88uST3hsSf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在充值页面，输入您想要充值的加密货币名称。我们以 USDC 代币为例。</span></div><div class="ace-line ace-line old-record-id-MPe7dBbflouoZsxrh40uva34sXb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ZbOYdXg1XopulFxoJW2u5yqjsnf"><span style="font-family: arial, helvetica, sans-serif;"><strong>第三步：选择充值网络</strong></span></h2><div class="ace-line ace-line old-record-id-CuG5dH9zHoe1uDxDwDwuOU7usVl"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EBvrdeCX1orrTQx9BW7uZhttsXd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在【选择网络】页面，选择与您提币平台一致的区块链网络。<strong>请务必确保充值网络与提币网络完全一致，选择错误的网络可能导致资产永久丢失且无法恢复。</strong></span></div><div class="ace-line ace-line old-record-id-SZH4d8KRbodpsYxhgDfuqcFAs62"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q6ICdVCtboucjUxeuqpuRUJzs7b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">不同网络的手续费和到账时间各有差异。建议您综合考虑手续费成本和充值速度，选择最适合的网络。我们以 BASE 网络为例，点击【BASE】完成选择。</span></div><div class="ace-line ace-line old-record-id-FQwmdgkgqok1MVxAsJnulsFMsPd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ORuAdDtxloTJ7gx2bbKuvftOsGb"><span style="font-family: arial, helvetica, sans-serif;"><strong>第四步：获取充值地址</strong></span></h2><div class="ace-line ace-line old-record-id-UXWHd8DsBoq7rux0cJquC6VisdV"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PVBEdsbywoREPux5vdpuaNGUsvb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">系统将显示您的专属充值地址。点击【复制】将该地址保存，稍后需粘贴到提币平台。</span></div><div class="ace-line ace-line old-record-id-ZZKIdm5j9oVegcxP6F2uXy2wscc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3cf5d2fe-7695-4134-a978-69272fa1d3ed","height":1396,"width":2938,"currHeight":1396,"currWidth":2938,"natrualHeight":1396,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FLLKRbIn9moJokAx1DFWusyy3snc%2F%3Fpreview_type%3D16","file_token":"LLKRbIn9moJokAx1DFWusyy3snc","image_type":"image/png","size":555250,"comments":[]}]}" class="image-uploaded gallery old-record-id-IXwedfNN3orkLGxtzGcuM8eEs6g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251215115635211D8IlUYN1OPhG9w.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMTEtSYkluOW1vSm9rQXgxREZXdXN5eTNzbmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSVh3ZWRmTk4zb3JrTEd4dHpHY3VNOGVFczZnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MTEtSYkluOW1vSm9rQXgxREZXdXN5eTNzbmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/LLKRbIn9moJokAx1DFWusyy3snc/?mount_node_token=IXwedfNN3orkLGxtzGcuM8eEs6g&mount_point=docx_image" data-width="2938" data-height="1396" data-lark-image-uri="drivetoken://LLKRbIn9moJokAx1DFWusyy3snc" data-lark-image-width="2938" data-lark-image-height="1396" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-HBOOdX8xvoLLnKxJeb6uJyEYsHg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Nni9dE5MRoEZLqxz9DMuLoHCswf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>重要提示：</strong> 部分区块链网络（如 XRP）在充值时需要同时填写地址和 Memo（备注标签）。如未正确填写 Memo，资产将无法到账。请仔细查看充值页面的相关提示。</span></div><div class="ace-line ace-line old-record-id-UZxudowzqotuhixhcwluEJhosUh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1058b2a5-72b3-456e-a36a-2edd3d18034d","height":1442,"width":2932,"currHeight":1442,"currWidth":2932,"natrualHeight":1442,"natrualWidth":2932,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIWo7bkXcFo4ZkwxJXBuuyoGlsfD%2F%3Fpreview_type%3D16","file_token":"IWo7bkXcFo4ZkwxJXBuuyoGlsfD","image_type":"image/png","size":551964,"comments":[]}]}" class="image-uploaded gallery old-record-id-AQMRd7516o9isOxHgRAu2RDsskf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202601281423596333nCyWP7mSn4reU.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 750px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-X4YAd6E1loMHbpxSF1RujGhPssg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-LcwvdKujso8uC1xeCExuRSj6sXb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>充值 XRP</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/deposit/XRP">https://www.mexc.com/assets/deposit/XRP</a>*</span></div><div class="ace-line ace-line old-record-id-W9uFdPOwKoBu0cxf7pfuX88uszV"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FQPedSYPBoHevzxvXnnuYocisWh"><span style="font-family: arial, helvetica, sans-serif;"><strong>第五步：在提币平台发起转账</strong></span></h2><div class="ace-line ace-line old-record-id-EzKHdpmiLoYNifxVH2XuhsFwsEe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pl5Mdh8PloSl3FxoNDdu81RJshb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">以下以 MetaMask 钱包为例，演示如何将 USDC 转入 MEXC 平台：</span></div><div class="ace-line ace-line old-record-id-VIZCdT5TMo4ENBxydLmuL8ABsfD"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z52TdIWOVo6Gl8xSpnVuXvBJsCc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">打开 MetaMask 钱包，点击【发送】按钮。</span></div><div class="ace-line ace-line old-record-id-B1aMdGDFaojuXOxZWSduZqPHsM5"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在搜索框中输入【USDC】，并确认当前网络为【Base】。</span></div><div class="ace-line ace-line old-record-id-H8p0d0lCBon9n6xFcAou0QdBsNf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">输入您要提现的代币数量，点击【继续】进入下一步。</span></div><div class="ace-line ace-line old-record-id-MSuPdZ7MmobZbuxuGQ3ubTOqsQ2"><span style="font-family: arial, helvetica, sans-serif; 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height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ZuWZdlzpeoIlKsxYh26uKFrdsmc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CnXNdZfgZoPoXnxVwT3ukK34sRf"><span style="font-family: arial, helvetica, sans-serif;"><strong>第六步：填写接收地址并确认转账</strong></span></h2><div class="ace-line ace-line old-record-id-HvtVdnZOyobZBGxMd87uA9Bksdb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HTpNdCHWaoQGgQxhQVEuscZ9sWc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在 MetaMask 钱包【输入接收地址】框中，粘贴之前复制的 MEXC 平台充值地址。</span></div><div class="ace-line ace-line old-record-id-Mhk8dCkZZoEYyXxAnLAu9Sgys1f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">仔细核对以下信息：充值地址是否正确、网络是否一致、当前网络手续费是否可接受。确认所有信息无误后，点击【确认】完成转账操作。</span></div><div class="ace-line ace-line old-record-id-SHmHdM6a6oa3Xhx5vTDurP6QsYc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HlVLdzOTcoFyKJx5VJWuQyz0sAe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">转账完成后，资产将在区块网络确认后自动存入您的 MEXC 账户。到账时间取决于网络拥堵程度，通常需要数分钟至数十分钟不等。</span></div><div class="ace-line ace-line old-record-id-LWhtdUAPXo2xk4xoHuFu4HJSsT7"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0ee28dc5-391d-4cb5-ab2e-952bfd3c8499","height":2160,"width":3124,"currHeight":2160,"currWidth":3124,"natrualHeight":2160,"natrualWidth":3124,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYewPbH6Jfo8s87xT1ZVuSdoZs3g%2F%3Fpreview_type%3D16","file_token":"YewPbH6Jfo8s87xT1ZVuSdoZs3g","image_type":"image/png","size":658210,"comments":[]}]}" class="image-uploaded gallery old-record-id-Jx4HdUXUroHj0axNnTXuZLrkseg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251215115634679byOlGFOfeslgZ7.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZZXdQYkg2SmZvOHM4N3hUMVpWdVNkb1pzM2ciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSng0SGRVWFVyb0hqMGF4Tm5UWHVaTHJrc2VnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZZXdQYkg2SmZvOHM4N3hUMVpWdVNkb1pzM2cvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/YewPbH6Jfo8s87xT1ZVuSdoZs3g/?mount_node_token=Jx4HdUXUroHj0axNnTXuZLrkseg&mount_point=docx_image" data-width="3124" data-height="2160" data-lark-image-uri="drivetoken://YewPbH6Jfo8s87xT1ZVuSdoZs3g" data-lark-image-width="3124" data-lark-image-height="2160" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div style="text-align:center" class="ace-line ace-line old-record-id-VCyedaaUOoKi5SxbWE6uztvIsOc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-UI9vdres6oXr1WxhmVmuxWYosLd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Wo4HdCXeMoeVoSxMDe0uIOySsYe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-IoIydjjGcogSsnxF1WzuhGFOsCh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">什么是加密货币充值</a></div></li><li class="ace-line ace-line old-record-id-HpKwd7B9ho63l4x0BqfuqbxdsKf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-Lwc7d9Rd2oFu9Wx5D4ruVpCasfh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">充值过程中常见状态及解决办法 </a></div></li><li class="ace-line ace-line old-record-id-Aw4FduG52oua8YxIjZMuDnCpsoh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">什么是充值未到帐申请找回</a></div></li></ul><div class="ace-line ace-line old-record-id-LhaidbuYPovJ0MxqoD7uOBQ2sYc"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>

<div data-page-id="XDnZdwTa7oxKAJxGng0uj1Vnsxf" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-OCRld3c0RoofbXxvJvfu8ulysCb"><strong>1. 加密货币充值未到账功能介绍</strong></h2><div class="ace-line ace-line old-record-id-FKwjdiUaaoQntMxHquuu372As1c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IGPrdmeBmoL5f0xZy2LuyqWjscc"><span style="font-size: 16px;">如您向 MEXC 充值数字资产未到账，可提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密货币充值未到账</a>】表单，客服会尝试为您找回资产。</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BOtHd1HTqo8jrxxswdhuS3jgs6d" data-list="bullet"><div><span style="font-size: 16px;">申请提交后，MEXC 预计在 1-2 天内通过邮件或站内信通知审核结果，请耐心等待。</span></div></li><li class="ace-line ace-line old-record-id-S7pBdFHJBoyITjxXvtvutKNustb" data-list="bullet"><div><span style="font-size: 16px;">审核通过后，将展示资产找回的预计完成时间（一般会提前处理完成，不会超过该时间）。如遇特殊情况或找回难度较大，实际处理时间可能超过预计时间，甚至存在无法找回的可能，请您以最终实际处理结果为准。</span></div></li><li class="ace-line ace-line old-record-id-SLG2dsCW3or91Ix6VUFuwglWstg" data-list="bullet"><div><span style="font-size: 16px;">找回资金需额外技术和人力支持，会收取一定手续费，请以页面提示和邮件通知为准。</span></div></li></ul><div class="ace-line ace-line old-record-id-VzcddnHy7oPoiWxl3n1udXLhs3e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JErIddxE9oIXY9x5LpWu9mkLssg"><strong>2. 哪些情况可以申请自助找回</strong></h2><div class="ace-line ace-line old-record-id-PG8Rd9wXZo2UgwxTjtWuifcusQk"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PL5sdsa3uoL71wx8UfiupahEsZe"><span style="font-size: 16px;">1）充值 MEXC 不支持币种。若您充值的币种未在 MEXC 上架，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Dzv1dKU7UoylGdxizNeuDONasdg"><span style="font-size: 16px;">2）充值到 MEXC 热钱包地址。如果您的充值地址错填成了 MEXC 热钱包地址，或充值时未填写正确的 Memo 部分，该笔资金将无法入账。</span></div><div class="ace-line ace-line old-record-id-Alh0dmCCwozzpoxZYfjuJK0isEL"><span style="font-size: 16px;">3）从 MEXC 提币至其他平台被退回。从 MEXC 提币到其他平台失败后，在接收平台找回丢失的资产时，接收平台可能会退回至 MEXC 平台地址，导致资金未能入账到您的 MEXC 个人账号。</span></div><div class="ace-line ace-line old-record-id-MHVQd2XuJoVr6ZxR70VuhM3UsXe"><span style="font-size: 16px;">4）不清楚原因/其他原因。如果您从 MEXC 发起提币已成功，但接收平台未收到资金，请谘询接收平台未到账原因。</span></div><div class="ace-line ace-line old-record-id-K6kbdoRcZol170xeGO7uwFCJsfb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YD6idI1vKoP4dixh113uKKxesPf"><strong>3. 加密货币充值未到账常见问题</strong></h2><div class="ace-line ace-line old-record-id-XpxHdv4qJoocdvxchOKuYts9sJg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DXdjdMCa8oDYJ9xfoXFuWtDasse"><span style="font-size: 16px;">3.1 加密货币充值未到账需要多长时间？</span></h3><div class="ace-line ace-line old-record-id-KTpldjl21ofMwwx0omfuyD0MsGd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Yg9cd3UnBoI5VtxhA38uEnJ6sWf"><span style="font-size: 16px;">您提交充值未到账申请后，MEXC 平台 1-2 天完成对您申请的审核，资产找回预计所需时长会在审核通过后展示在用户端。某些情况下，找回未到账的错误充值可能会耗费更长时间（超过 21 天），这取决于找回该充值的实际难度。</span></div><div class="ace-line ace-line old-record-id-HG7FdHVJ5oyKuZxcJo6ujID4sOh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Nsb8dRemWoCMz9xee1IuGMHKsDh"><span style="font-size: 16px;">3.2 退回地址无法接受资产，如何申请修改地址？以及哪些情况可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-UkyqdT48toQzeExu8JXuobJosyw"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UUiydIAz0oE9KKxIvUVuavkGsuh"><span style="font-size: 16px;">待用户确认退回地址时，若该地址无法接收退回资产，可联系客服，提供无法退回的原因及佐证资料。由客服审核后反馈申请。</span></div><div class="ace-line ace-line old-record-id-HUiddeIUFo7p5Zxyrtnu3KpGsch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GqdNdTKqOoBAKlxnFknux6JKsxe"><span style="font-size: 16px;">若资产找回状态为资金处理中，需要联系客服确认是否可协助取消申请并修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Jc6pdqsvjozzOXxiDYNuo7zgs3d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SVWVdsuP6oDo58xcM2OuDIUqskg"><span style="font-size: 16px;">3.3 超过 10 笔充值未到账，如何批量申请？ </span></h3><div class="ace-line ace-line old-record-id-DBOvdTZ3ios730xjxHSuJkFlsjh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OR83dJ6qdor2arxEfnYu566DsIf"><span style="font-size: 16px;">如您充值未到账数量较多超过 10 笔，请您直接联系客服协助您进行处理。</span></div><div class="ace-line ace-line old-record-id-GsVvd0sXHoDQojxqV3ouRpgbszc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C6gGdssOjoVT5uxsoymu9qXbsLb"><span style="font-size: 16px;">3.4 如何查看进度，审核时效，资金处理时效 </span></h3><div class="ace-line ace-line old-record-id-WgpVd9noNozZYaxRqWzuWwkXsid"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QUZRdETsjowje6xcDmLuENOksIP"><span style="font-size: 16px;">进度查看：请您前往<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery/record">申请记录</a>页面进行查看。</span></div><div class="ace-line ace-line old-record-id-FEZCd03TKoBjZHxuY4Dunp0nsjf"><span style="font-size: 16px;">审核时效：8 小时。超过 8 小时未审核您可以联系客服进行催促。</span></div><div class="ace-line ace-line old-record-id-CznXd51TsogyC3x9oQLusflPsrf"><span style="font-size: 16px;">资金处理时效：参考页面展示预计处理完成时间。</span></div><div class="ace-line ace-line old-record-id-Z5ktd5WS7omLjpxKHdpu3MQgsig"><span style="font-size: 16px;">注意：预计退回完成时间为等待最长时间，一般来说不会超过页面展示时长。但由于具体区块链网络差异、链上转账方式等技术问题，有可能会导致处理时间延长。</span></div><div class="ace-line ace-line old-record-id-SLkkdSkhpoFRPgxtGPHuSEOpspZ"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-P77idXWc6oJECTxiz8iuxbBIsCg"><span style="font-size: 16px;">3.5 手续费是固定的吗？</span></h3><div class="ace-line ace-line old-record-id-EwBTdX74uo2jopxgTDku8NAPs3g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HHvedwkdvoP497x49CLuQfjis9d"><span style="font-size: 16px;">手续费并非固定，可能会因市场状况或营运或技术成本而改变。</span></div><div class="ace-line ace-line old-record-id-BkbSdcrQ2o6Qs6xWwf9u0OnXsGg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WzlIdIaQQomKC6xSlpQuTnMMsen"><span style="font-size: 16px;">3.6 未能解决的充值未到账问题，手续费如何退回？</span></h3><div class="ace-line ace-line old-record-id-JZd6dkUz5oDir0xXkzfuxt0ysIc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FIbQdw1mmoeoDyxyaifumtl7sqc"><span style="font-size: 16px;">点击提交后，将在现货账号冻结您相应金额手续费，且在成功找回资产后进行扣除。如无法为您找回资产，手续费将自动解冻。</span></div><div class="ace-line ace-line old-record-id-JRZAdqmOmosqLWx1yPbuXiFOske"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q7cQdLKefoqyR4xtRFIutY6ls2f"><span style="font-size: 16px;">注意：</span></div><div class="ace-line ace-line old-record-id-FW9BdalnnoHgLRxZyB1uwaiEsRd"><span style="font-size: 16px;">1）我们无法保证在任何情况下都能为您找回资金。</span></div><div class="ace-line ace-line old-record-id-YA0Wd5JIooXTngxgj8LuaG6usFg"><span style="font-size: 16px;">2）如您的充值数量低于最小可退数量将无法处理，最小可退数量 = 最小提币数量。</span></div><div class="ace-line ace-line old-record-id-JJl4dECrYobkWRxpkOSuWkz4sig"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TGDrd187FoOwtqxfqJLunAn1snc"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KBZJdVIXMojnqUxscBVuzpf4sFe" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">如何填写加密货币充值未到账表单</a></div></li><li class="ace-line ace-line old-record-id-ECt7dRCnIoqtAwx645juoZr8stJ" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到账解决指南</a></div></li><li class="ace-line ace-line old-record-id-ICh6dw2ecowuljxhVq1uwydcsJb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申请</a></div></li><li class="ace-line ace-line old-record-id-Iuszd5Ee2oDwCMx6SCAu1FHLsmb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-MU9TdtqJUoMzpHx8PNJuvFPtsag" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何将加密货币存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-GbyOdAv8boZ9r9x3OBmu0TI6sBh"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="TJLCdypQnomk5DxFNlAu64P2sBe" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-WmhadTdAxoJdF8xrspGuP87esEe"><strong>1. 什么情况下需要提交账号清退申请</strong></h2><div class="ace-line ace-line old-record-id-CYU7deBR9oPq5AxIvSMuhPIcsMy"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ENWwdG9tcoQx2HxDNO9unMfZsue"><span style="font-size: 16px;">在 MEXC 平台，身份认证是保障账户安全与合规运营的重要环节。部分用户由于个人原因无法完成身份认证，可能会遇到充值受限或无法提币的情况。针对这类用户，平台提供了<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/assets/clearance-application">无法认证-账号清退</a>通道，帮助用户妥善处理账户内的资产。</span></div><div class="ace-line ace-line old-record-id-Y1zwdVRA8oo170x1Bo1uqHyHsJd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TuqVdzlVAozi2fxrorvuEJHosMf"><span style="font-size: 16px;">简单来说，如果您的账户因未完成身份认证而导致充值受限、资产无法提出，且您确认后续不再使用该账户，即可通过官方渠道提交账号清退申请。</span></div><div class="ace-line ace-line old-record-id-Ts3UdsVBAor6rDxLez8uzYNPsab"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-YnWxdiksbodnWMxKkOnumfTZs0e"><span style="font-size: 16px;">*BTN-<strong>提交申请</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/assets/clearance-application">https://www.mexc.com/zh-MY/assets/clearance-application</a></u>*</span></div><div class="ace-line ace-line old-record-id-Xa1EdkM4Sog8ZMxtDXIuGQfksKg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FB9udEoimoSiH5xrON8uXN7jsLg"><strong>2. 无法认证-账号清退操作指南</strong></h2><div class="ace-line ace-line old-record-id-IYtwdsGWVoC4CUxUZBFuXkCZs7e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HHQ4dle2KoCiXvxFgqOuqOoesTh"><span style="font-size: 16px;"><strong>入口路径</strong>：MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/">官网</a> → <a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support">帮助中心</a> → 自助服务 → 无法认证-账号清退 → 提交申请进入清退流程。</span></div><div class="ace-line ace-line old-record-id-LsXRdOvSmo7HxyxXSY9uIGKPs1c"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1ef5baf3-8dfe-41e7-ad07-22dc908c793b","height":1460,"width":2938,"currHeight":1460,"currWidth":2938,"natrualHeight":1460,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIZzKbVee8obqbMx5ksVugMYdsFh%2F%3Fpreview_type%3D16","file_token":"IZzKbVee8obqbMx5ksVugMYdsFh","image_type":"image/png","size":326233,"comments":[]}]}" class="image-uploaded gallery old-record-id-EpmgdjKU9o73vZxO7XBuezeus30"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260730165826150UvLCoKrxpUORqy.png" data-single-block="true" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IZzKbVee8obqbMx5ksVugMYdsFh/?mount_node_token=EpmgdjKU9o73vZxO7XBuezeus30&mount_point=docx_image" data-width="2938" data-height="1460" data-lark-image-uri="drivetoken://IZzKbVee8obqbMx5ksVugMYdsFh" data-lark-image-width="2938" data-lark-image-height="1460" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-EzwKd25sPoiC4lxQlJAuMnLpsvh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HwI7dmdYQoZdt6x97gUuDDQhsBg"><strong>3. 提交账号清退申请前的注意事项</strong></h2><div class="ace-line ace-line old-record-id-FVXbd4phEohZgoxM04uub2k4sHb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XJWod3jTyoFsuUxPahmuW8Qwsie"><span style="font-size: 16px;">为确保清退申请能够顺利提交并通过审核，请您在操作前仔细确认以下三点：</span></div><div class="ace-line ace-line old-record-id-AmrqdIOkioRLdixKK8tu9cXpsec"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SQV6daMWGoYVKRxPfBMu8mQNskd"><span style="font-size: 16px;"><strong>1）处理不可提币的币种。</strong> 若您账户中持有不支持提币的币种，需先通过交易将其兑换为可提币的币种，再提交申请，否则相关资产可能无法正常转出。</span></div><div class="ace-line ace-line old-record-id-FcKAdtEQcoMbryxSWgoukDQ4sKe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OTmBd6kkSoG0Qbx59F0uiVersDe"><span style="font-size: 16px;"><strong>2）确认账户无风控限制。</strong> 若您的账户存在相关风控限制，将无法提交清退申请。此类情况建议先联系官方客服处理风控问题。</span></div><div class="ace-line ace-line old-record-id-WV3NdeWWBoezfVxJhmcuhChtsVe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XxSOd2BksoAEbgxxlv0uQnggsac"><span style="font-size: 16px;"><strong>3）确认未提交过身份认证。</strong> 若您的账户已完成身份认证，或已提交身份认证申请，则不符合清退条件，无法提交此项申请。</span></div><div class="ace-line ace-line old-record-id-VeACdeQ27owPghxmbdAuys5LsRc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-D65udFQbko7rO1xE7a0uNo19sJe"><strong>4. 账号清退申请通过后说明</strong></h2><div class="ace-line ace-line old-record-id-EdrRdL0eYoEWY1xZAVUuE00Rs2d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RM0IdexNPoPQ7DxNauvuHweZsSd"><span style="font-size: 16px;">清退申请审核通过后，请您特别留意以下三项安排：</span></div><div class="ace-line ace-line old-record-id-UK7EdeidpoWIGKxSpBQugdAfsVf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LJwEdLZi6ouXsBxFZu3uKhQJsmh"><span style="font-size: 16px;"><strong>1）受限资金解冻：</strong> 若您的账户存在受限资金，相关资金预计在 10 分钟内到账。同时，您的账户将仅保留提币和平仓功能，其他功能均不可再使用。</span></div><div class="ace-line ace-line old-record-id-QwErdnHU8o1vClx2odZuzWgMsmg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RqvBdwF4ioW8IRxriCSudszCsBd"><span style="font-size: 16px;"><strong>2）7 天资产处理期：</strong> 自申请通过之日起 7 天后，您的账户将无法使用任何服务，并进入永久冻结状态。请您务必在此期限内将账户内的全部资产提出，以免造成不必要的损失。</span></div><div class="ace-line ace-line old-record-id-AkDIdSyDcoP14XxHxUGuqWLGsdb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WxF8dZXdzoDfTvxyioJuNdIVsWF"><span style="font-size: 16px;"><strong>3）</strong><strong>清退不可恢复：</strong> 账户进入清退状态后将无法恢复，也无法取消清退申请。请勿再向该账户充值任何资产，否则可能导致资产无法找回或产生损失。</span></div><div class="ace-line ace-line old-record-id-RzlId0ZjxoJ14XxeohpuYQlUsze"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-PT73d8hVmoxXIFxLZVxugCEwsW1"><strong>5. 温馨提示</strong></h2><div class="ace-line ace-line old-record-id-CndkdC0lBotCM0x9Dp9urPDKsJf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WcWxdgob4oVV2kxZ5uWumKnhsUb"><span style="font-size: 16px;">账号清退属于不可逆操作，建议您在提交申请前慎重考虑。若确认需要清退账户，请严格按照上述流程操作，并在 7 天期限内及时转出资产，确保您的资产安全。</span></div><div class="ace-line ace-line old-record-id-TqrUd3Se8oUa81xPVt6uoAqQsme"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ke0fdXWS6oapeNxuMduupciCsuy"><span style="font-size: 16px;">如在操作过程中遇到任何疑问，欢迎随时通过 MEXC 官网联系在线客服。</span></div><div class="ace-line ace-line old-record-id-LPV1dSNa8oZP89xyB8tu1BcSsdb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-OIeHdPXQBoq6jnx6tSauI3x6sef"><span style="font-size: 16px;">推荐阅读：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-AORJd1Cn1oIqrixwzBbulSJSsqb" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/article/common-questions-about-kyc-verification-17827791529664" style="font-size: 16px;">个人身份认证过程中常见问题</a></div></li><li class="ace-line ace-line old-record-id-NiPkdHYdFoZVyuxhTnNuOZHDsQg" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">如何完成个人身份初级认证</a></div></li><li class="ace-line ace-line old-record-id-FEqPdZY8LoKzpaxyirTuHx8IsSg" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">如何完成个人身份高级认证</a></div></li><li class="ace-line ace-line old-record-id-BoUJdb8dMozVWGxy9tyus0V4sqb" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/mexc-kyc-faq-342632287349720064" data-lark-is-custom="true" style="font-size: 16px;">MEXC KYC 常见问题解答</a></div></li><li class="ace-line ace-line old-record-id-VbfRduQ61oqEvzxK4QAusP4csQg" data-list="bullet"><div><a href="https://www.mexc.com/zh-MY/support/article/why-did-my-kyc-verification-fail-17827791519720" data-lark-is-custom="true" style="font-size: 16px;">为什么我的实名认证失败</a></div></li></ul><div class="ace-line ace-line old-record-id-XaEedHBLYoJSquxOPh1uJmdnsPh"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="Pasjde4NDoJlP3xGkZhuMtbWs9e" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-BYjXdF4URodNyJx67j6uJxTjsT8"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">主网钱包激活功能是 Pi Network 推出的一个工具，允许 Pi Network 用户在完成完整的主网迁移流程之前，激活其区块链上的 Pi 钱包，并与 dApps 进行交互。</span></div><div class="ace-line ace-line old-record-id-Lo13dm97BoHwVRxdLcEuJDVdswb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-WLEEdPuW9oOBhuxV8ixuwNeosyg"><span style="font-family: arial, helvetica, sans-serif;"><strong>如何激活 PI 代币地址</strong></span></h2><div class="ace-line ace-line old-record-id-KAaqdPOUeoy5sjxeuP2uzmmxsxh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OEH7djN3Woi8Ktx4hAIuYG9DsIC"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1）从 App Store 或 Google Play 下载 Pi Browser。</span></div><div class="ace-line ace-line old-record-id-C6mvd6dJUopdTSxp6Uvuijk8sHg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2）使用快捷方式点击登录 Pi Browser。</span></div><div class="ace-line ace-line old-record-id-MgsqdRMeOoWf9exjGBtuoLOLsNg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3）设置名称。</span></div><div class="ace-line ace-line old-record-id-CB3tdrEwCo2yF5xaWr1uL6uRs2g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4）输入邀请码（非必填）。</span></div><div class="ace-line ace-line old-record-id-NGZJdIXF4o0Gozx1LwIuHocksXb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b88491bd-8c77-4cd8-bc11-e195ff7d44ca","height":2157,"width":4173,"currHeight":2157,"currWidth":4173,"natrualHeight":2157,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMs8IbJ1pboXY3ixIfJxuBkTXsIh%2F%3Fpreview_type%3D16","file_token":"Ms8IbJ1pboXY3ixIfJxuBkTXsIh","image_type":"image/png","size":1172672,"comments":[]}]}" class="image-uploaded gallery old-record-id-Rf56dxvyao6PEext1VbuY191sjd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226104134115MNuSIMVTPXtxnO.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNczhJYkoxcGJvWFkzaXhJZkp4dUJrVFhzSWgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUmY1NmR4dnlhbzZQRWV4dDFWYnVZMTkxc2pkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NczhJYkoxcGJvWFkzaXhJZkp4dUJrVFhzSWgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Ms8IbJ1pboXY3ixIfJxuBkTXsIh/?mount_node_token=Rf56dxvyao6PEext1VbuY191sjd&mount_point=docx_image" data-width="4173" data-height="2157" data-lark-image-uri="drivetoken://Ms8IbJ1pboXY3ixIfJxuBkTXsIh" data-lark-image-width="4173" data-lark-image-height="2157" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-YfQ4dupZkomoQuxhVwwurpXlsM9"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KYzadMXEnoGEgWxWvcLufxIAsxe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5）点击创建一个新的钱包。</span></div><div class="ace-line ace-line old-record-id-QmywdXQXbo3O1OxdeI6uQQs1sSb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6）如果您已经有钱包，也可以选择直接导入。</span></div><div class="ace-line ace-line old-record-id-NbK4dnPhfow4OVxI4ZTu4rBOsyd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">7）复制并保存好您的助记词。</span></div><div class="ace-line ace-line old-record-id-INS2dcICMozuqtx1A6JuAfJ0s6c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">8）完成钱包创建。</span></div><div class="ace-line ace-line old-record-id-RyZ6dwi3KoYGdkxaVLhuTA1zsgb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"35c3f431-4170-4498-8aea-b54948043a87","height":2153,"width":4173,"currHeight":2153,"currWidth":4173,"natrualHeight":2153,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FPVAxb1NWpoR6FcxzhATue48Js5c%2F%3Fpreview_type%3D16","file_token":"PVAxb1NWpoR6FcxzhATue48Js5c","image_type":"image/png","size":1056408,"comments":[]}]}" class="image-uploaded gallery old-record-id-LrZFdu90qovxCgxXWCUuF55Psjf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202512261041341816SHqtTD8eWIUud.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQVkF4YjFOV3BvUjZGY3h6aEFUdWU0OEpzNWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTHJaRmR1OTBxb3Z4Q2d4WFdDVXVGNTVQc2pmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QVkF4YjFOV3BvUjZGY3h6aEFUdWU0OEpzNWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/PVAxb1NWpoR6FcxzhATue48Js5c/?mount_node_token=LrZFdu90qovxCgxXWCUuF55Psjf&mount_point=docx_image" data-width="4173" data-height="2153" data-lark-image-uri="drivetoken://PVAxb1NWpoR6FcxzhATue48Js5c" data-lark-image-width="4173" data-lark-image-height="2153" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-LMrSdVHp6o0nRHxb8t1uzB6Xspe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T81fdqfcBo9kAgxIp1quo8ijsFR"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">9）选择【使用 Pi 进行 KYC】。</span></div><div class="ace-line ace-line old-record-id-Zj8Sd6yoQoOQVkxfHVPueSHnseb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">10）根据页面提示，填写对应信息（如姓名、出生日期、邮箱、地址等），完成 KYC 认证。</span></div><div class="ace-line ace-line old-record-id-VzHHdDnOioqUrkxiHaZuA2v0sPn"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WBr9d1aW4obKbOxClnqus6xhsNv"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">注意：确保您已完成 KYC，您的账户中至少需要有 1 Pi 代币在主网余额中。</span></div><div class="ace-line ace-line old-record-id-QX6ld7OBQouHZtxF6UKu5j1Nscf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8f5fa21b-7c77-44ef-9b76-939513fd129f","height":460.22364217252397,"width":670,"currHeight":460.22364217252397,"currWidth":670,"natrualHeight":2150,"natrualWidth":3130,"pluginName":"imageUpload","scale":0.21405750798722045,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKgWdbL4bKoYpuQxcWzWuJqm9sUf%2F%3Fpreview_type%3D16","file_token":"KgWdbL4bKoYpuQxcWzWuJqm9sUf","image_type":"image/png","size":1213915,"comments":[]}]}" class="image-uploaded gallery old-record-id-T87ydlJUxopP0VxDEe4ua5Nmsnf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226104133116iAIk1bufxF5Ci8.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLZ1dkYkw0YktvWXB1UXhjV3pXdUpxbTlzVWYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVDg3eWRsSlV4b3BQMFZ4REVlNHVhNU5tc25mIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LZ1dkYkw0YktvWXB1UXhjV3pXdUpxbTlzVWYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KgWdbL4bKoYpuQxcWzWuJqm9sUf/?mount_node_token=T87ydlJUxopP0VxDEe4ua5Nmsnf&mount_point=docx_image" data-width="3130" data-height="2150" data-lark-image-uri="drivetoken://KgWdbL4bKoYpuQxcWzWuJqm9sUf" data-lark-image-width="3130" data-lark-image-height="2150" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Kym8dKl6KoehbTx1uQku7PCFsff"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ES51dxtAVor6tFx1V69uoxm0s6c"><br></div></div>

<div data-page-id="B7ucdWdZuoyNFXxV5POudB2SsUf" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-Gx7sdp5YLoW2y9xWsOGukRBCsJd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">本教程以 Loop 钱包为例，指导您激活 Canton 代币地址，并开启一键转账功能，帮助您快速上手使用。</span></div><div class="ace-line ace-line old-record-id-GXuYdYT16ofSiexhVbmu8D9ksCh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-OPmkdRsLwoB0YZxLZqIuR65ysPh"><span style="font-family: arial, helvetica, sans-serif;"><strong>第一步：创建账户</strong></span></h2><div class="ace-line ace-line old-record-id-SFApd7cxNoaeA4x7rOzuq9YssJe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RMaydmo37oVUlNxbvLBu9wJusJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">访问 <a data-lark-is-custom="true" href="https://cantonloop.com/create-account">Loop 官方注册</a>页面开始注册流程。</span></div><div class="ace-line ace-line old-record-id-XixRdOxBNoKrOwxIiZLuf5x6srd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VCLJdajUeof82QxwWMvuoUN8seg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在注册页面中，您需要填写两项信息：邀请码和邮箱地址。邀请码为必填项，如果您尚未获得邀请码，请联系 Loop 项目方获取。填写完成后，按照页面提示完成注册。</span></div><div class="ace-line ace-line old-record-id-Di8idXHvqolJJ2xmz2YuCp5Osce"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-P0oXdtgzroTEmQxSWuDuhItXs6c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>注册 Loop</strong>&BTNURL=<a data-lark-is-custom="true" href="https://cantonloop.com/create-account">https://cantonloop.com/create-account</a>*</span></div><div class="ace-line ace-line old-record-id-SHKMdAhSfobchuxtBEMu5TfPssg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"6dd2c62a-0404-4d87-8dc5-25052ce2bf06","height":449,"width":1286,"currHeight":449,"currWidth":1286,"natrualHeight":449,"natrualWidth":1286,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FGg9VbFxCMo5hkxxORLjuNrCFs5f%2F%3Fpreview_type%3D16","file_token":"Gg9VbFxCMo5hkxxORLjuNrCFs5f","image_type":"image/jpeg","size":43625,"comments":[]}]}" class="image-uploaded gallery old-record-id-WNftdknnAoCnZrxlWPAuKNH9sYe" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103425594GNgKXOdpzrIz9H.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJHZzlWYkZ4Q01vNWhreHhPUkxqdU5yQ0ZzNWYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV05mdGRrbm5Bb0NuWnJ4bFdQQXVLTkg5c1llIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9HZzlWYkZ4Q01vNWhreHhPUkxqdU5yQ0ZzNWYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Gg9VbFxCMo5hkxxORLjuNrCFs5f/?mount_node_token=WNftdknnAoCnZrxlWPAuKNH9sYe&mount_point=docx_image" data-width="1286" data-height="449" data-lark-image-uri="drivetoken://Gg9VbFxCMo5hkxxORLjuNrCFs5f" data-lark-image-width="1286" data-lark-image-height="449" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ORudd9okyoPKEJxVZvDuOWzrs0P"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-X5SDdRZGlolJZZxXymOuFjVQsUd"><span style="font-family: arial, helvetica, sans-serif;"><strong>第二步：登录账户</strong></span></h2><div class="ace-line ace-line old-record-id-ObLadXNpXo8jAGxB7m0uUZBWsDd"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Y607dLNy1oqBVyx0nL4u67xGsZb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">注册成功后，使用您的邮箱和密码登录 Loop 钱包。登录后您将进入钱包主界面，可以查看账户余额和进行各项操作。</span></div><div class="ace-line ace-line old-record-id-EpoBdwEJYobIcfxrltbufow0sid"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3fce4060-50d4-4e26-9d8b-edfc350aaaa8","height":443,"width":1273,"currHeight":443,"currWidth":1273,"natrualHeight":443,"natrualWidth":1273,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FVCIobmJSUoy9ecxBwYzumcchsCh%2F%3Fpreview_type%3D16","file_token":"VCIobmJSUoy9ecxBwYzumcchsCh","image_type":"image/jpeg","size":30741,"comments":[]}]}" class="image-uploaded gallery old-record-id-DdqDdLw3uoBWtPxsi8LurAqssLf" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103425558UDQEmtk2011LGb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJWQ0lvYm1KU1VveTllY3hCd1l6dW1jY2hzQ2giLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRGRxRGRMdzN1b0JXdFB4c2k4THVyQXFzc0xmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9WQ0lvYm1KU1VveTllY3hCd1l6dW1jY2hzQ2gvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/VCIobmJSUoy9ecxBwYzumcchsCh/?mount_node_token=DdqDdLw3uoBWtPxsi8LurAqssLf&mount_point=docx_image" data-width="1273" data-height="443" data-lark-image-uri="drivetoken://VCIobmJSUoy9ecxBwYzumcchsCh" data-lark-image-width="1273" data-lark-image-height="443" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-FkSLdg0TYokykWxOkzoupcrIs0e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-C5Ygd0ipno5v8LxKiYvujsMbsLe"><span style="font-family: arial, helvetica, sans-serif;"><strong>第三步：进入设置页面</strong></span></h2><div class="ace-line ace-line old-record-id-Id1Bd5olAopnKBxTMHJuV1wzs6g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PtxGd3blHoFL34xnZBSuJLRBsUc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在钱包界面中找到并点击【设置】选项，进入账户设置页面。</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-N7H5dkC9Yo1heXxEuFUuGRics9c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"cfc32c43-d332-4497-a1f6-fb94fa1f16b4","height":679,"width":1448,"currHeight":679,"currWidth":1448,"natrualHeight":679,"natrualWidth":1448,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FY1Jrb2eeBoUKzYxDFV4u7Yzzsod%2F%3Fpreview_type%3D16","file_token":"Y1Jrb2eeBoUKzYxDFV4u7Yzzsod","image_type":"image/jpeg","size":124054,"comments":[]}]}" class="image-uploaded gallery old-record-id-WmQ9d8yWCot1vcxKBA3uEu1Pssf" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202512261034258522SBycy2rl6a1ng.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZMUpyYjJlZUJvVUt6WXhERlY0dTdZenpzb2QiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV21ROWQ4eVdDb3QxdmN4S0JBM3VFdTFQc3NmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZMUpyYjJlZUJvVUt6WXhERlY0dTdZenpzb2QvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Y1Jrb2eeBoUKzYxDFV4u7Yzzsod/?mount_node_token=WmQ9d8yWCot1vcxKBA3uEu1Pssf&mount_point=docx_image" data-width="1448" data-height="679" data-lark-image-uri="drivetoken://Y1Jrb2eeBoUKzYxDFV4u7Yzzsod" data-lark-image-width="1448" data-lark-image-height="679" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-WKUUdUSc1oPA9JxYXEXuOF6Hs4g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XJ2ZdzIEoo4gesx8WeQuFJiasRc"><strong style="font-family: arial, helvetica, sans-serif;">第四步：开启一键转账功能</strong></h2><div class="ace-line ace-line old-record-id-WMafdXy5FoWyKAxWw2FuNhc9s6g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I4xWdU8CJoHXhex2LDnu11zGsNf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">在设置页面中，找到【One-step transfers（一键转账）】选项，将其开关打开即可完成预审批操作。开启此功能后，您在进行转账时将享受更便捷的操作体验，无需每次都进行繁琐的确认步骤。</span></div><div class="ace-line ace-line old-record-id-Qo8RdTC1eovNXcxh0RSuoGErsQc"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"61e8a7f7-23e5-4983-9475-c3968119ac63","height":747,"width":1170,"currHeight":747,"currWidth":1170,"natrualHeight":747,"natrualWidth":1170,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FRvjnb2NXjoFY5ex5dulu3IJ0sTe%2F%3Fpreview_type%3D16","file_token":"Rvjnb2NXjoFY5ex5dulu3IJ0sTe","image_type":"image/jpeg","size":77494,"comments":[]}]}" class="image-uploaded gallery old-record-id-FXlfdUlMJo1fAgxJnCsu4dQjstf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103426102UsY7dHKWRlWVr3.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJSdmpuYjJOWGpvRlk1ZXg1ZHVsdTNJSjBzVGUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRlhsZmRVbE1KbzFmQWd4Sm5Dc3U0ZFFqc3RmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9SdmpuYjJOWGpvRlk1ZXg1ZHVsdTNJSjBzVGUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Rvjnb2NXjoFY5ex5dulu3IJ0sTe/?mount_node_token=FXlfdUlMJo1fAgxJnCsu4dQjstf&mount_point=docx_image" data-width="1170" data-height="747" data-lark-image-uri="drivetoken://Rvjnb2NXjoFY5ex5dulu3IJ0sTe" data-lark-image-width="1170" data-lark-image-height="747" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-G5aVdyh3LoS5IpxZ03tuDL7Hsrh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZcNodUz1yopAOexqg2puO6Weszc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">完成以上四个步骤后，您的 Loop 钱包即已设置完毕，即可正常使用。</span></div><div class="ace-line ace-line old-record-id-RmTNdELA9onBDYxKyyguIA2XsBe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-W2TDd7BrRov3JWxWiqRudl75sCD"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>购买 CC</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/exchange/CC_USDT">https://www.mexc.com/exchange/CC_USDT</a>*</span></div><div class="ace-line ace-line old-record-id-P4aXd2YmCo7QsWx1sGHuZl41sjd"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>

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