Unclear Fees Remain a Major Frustration for Crypto Buyers, New Paybis Research Finds

Crypto buyers are still struggling with one of the most basic parts of the purchase journey: understanding what they will actually get before they pay.

New research from Paybis, a global crypto platform, shows that high fees and unclear fees remain two of the most common frustrations users face when using crypto services. In Paybis’ broader user research, 47.82% of respondents named high fees as a pain point, while 27.65% pointed to hidden or unclear fees. The findings also show that transparency plays a direct role in trust, with users consistently saying they want fees, terms, and company information made explicit upfront.

That problem becomes even more important for new users. Among beginner segments, high or unclear fees rank among the top issues they encounter when trying to complete a transaction, alongside interface confusion and payment friction. The research suggests that many users are not blocked by crypto itself, but by uncertainty around the process and the final amount they will receive.
For Paybis, this points to a wider problem across the sector. Too many crypto purchase flows still make users work backwards from the payment stage, rather than showing them clearly what the transaction will deliver.

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“Hidden fees are the biggest source of confusion for crypto users. What you think you pay should be exactly what you pay,” said Paul Afshar, Chief Marketing Officer at Paybis. “One of the clearest trust signals in any financial transaction is knowing the final received amount before you confirm payment. In crypto, that is still not consistent enough across the industry.”

The company’s research also found that transparency is not a secondary concern. It is part of how users judge whether a platform is trustworthy in the first place. The report shows that respondents say they look for clear fees, clear policies, and visible company information, with opaque pricing seen as a red flag. That same expectation shows up in what users value most. Paybis found that fee clarity and visibility of the recipient amount are specifically mentioned as part of a better product experience. In the research, users value seeing fees upfront and understanding “what the recipient gets” before completing a transaction.

The issue is especially relevant for first-time buyers, who make up a meaningful share of the market. Paybis’ segmentation research shows that beginners are highly sensitive to uncertainty, and that one of their core needs is to understand what they are paying and receiving without feeling lost or scared during the transaction.

This is where tools that improve price visibility matter. A bitcoin calculator because it gives users clarity before action. For many buyers, especially those making their first or second purchase, the real question is simple: after fees, rate movements, and payment costs, how much bitcoin will I actually receive?
For Paybis, the takeaway is straightforward: platforms that make the final receive amount visible early will be in a stronger position to earn user confidence than those that still rely on vague or fragmented pricing.

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