Track Claims “Like Food Delivery” With New Insly Claims Portal

Insly, the low-risk, enterprise-grade insurance software provider, has launched a new claims portal enabling MGAs and insurers to give policyholders a modern, self-service claims experience. By putting the customer in control of the claims process from first notification of loss (FNOL) through to resolution, the portal removes or significantly reduces the need for phone calls and emails to claims handlers, while ensuring customers are always fully up to date on the status of their claim. 

Customer-facing portal 

The portal sits as an intelligent front end over any core claims system to capture the FNOL, extract and validate claims data, and feed structured information directly into the back-office system –  without requiring the policyholder to pick up the phone. Once the claim is underway, the portal gives customers real-time visibility of its status – much like the interface of a food delivery app – alongside expected payout and full claims history.  

Advisor portal 

The portal also offers an advisor portal, enabling claims handlers and loss adjusters to carry out FNOL and claim administration over the phone or via email where required. The advisor interface also includes an AI recommendation layer, which analyses claims against the policyholder’s specific terms and conditions, relevant legislation, and any internal rules, before producing a recommendation – approve or reject – alongside a confidence level and the reasoning behind it. So claims handlers and loss adjusters have everything they need to make a fast, well-informed decision. 

No-touch claims

The system can also offer no-touch claims based on pre-configured criteria, with no adjuster involvement at all, from FNOL to settlement. MGAs and insurers define the rules – by claim category, amount, or other parameters – and can switch auto-approval on or off per product line.

The portal is fully white-labelled – policyholders see only the MGA’s or insurer’s brand throughout – while tone, language, terminology, escalation rules, and custom instructions are fully configurable to the compliance and customer experience requirements of the business. 

The claims portal can be used with Insly or integrated with any other policy administration system (PAS) or claims core system, to enhance the customer and loss adjustor experience without disrupting core processes and data. For new and existing users of Insly’s claims system, the portal will come pre-integrated. 

“Claims can be a significant point of friction for insurers, MGAs and their customers, involving multiple calls and emails to gather information, ask questions and chase status updates,” comments Risto Rossar, Founder and CEO of Insly. “Our new Claims Portal removes that friction by enabling policyholders to file and track their own claims and leveraging the latest AI capabilities to handle the analysis and resolve straightforward cases. The result is a more streamlined, faster experience for the customer, while reducing the workload and associated cost for insurers and MGAs. It’s a win-win.”

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