New Study Validates Lumin Digital Platform as the Compounding Growth Platform, Delivering 145% ROI and $12.8 Million in Compounding Growth Over Five Years

Lumin Digital, the Compounding Growth Platform for banks and credit unions, released findings from an independent commissioned study conducted by 451 Research, part of S&P Global Market Intelligence, demonstrating that Lumin’s cloud-native banking platform generates compounding growth for banks and credit unions, with 75% of the platform’s value coming from revenue growth, not cost reduction. The research was presented at Lumination, the company’s annual client conference, taking place May 11-13 at the Arizona Biltmore.

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The findings validate Lumin’s position as the Compounding Growth Platform: a system where value doesn’t peak at go-live, it accelerates. Financial institutions running on Lumin generated $1.6 million in platform-attributable value in year one, growing to $6.8 million annually by year five, a 4x increase reflecting 44% compound annual growth that widens the competitive gap between Lumin institutions and their peers every year.

“We have always believed that investing in great people and fostering a culture of innovation leads to better products and stronger client outcomes,” said Jeff Chambers, founder and CEO of Lumin Digital. “That flywheel is the thesis behind everything we do at Lumin, and this research quantifies the impact: 145% ROI and client value that grew from $1.6 million in year one to $6.8 million in year five.”

“For years, digital banking has been positioned as a way to reduce costs. This study demonstrates that its real value driver is growth,” said Kelley Michalik, Chief Growth Officer at Lumin Digital. “The Lumin platform drives deeper engagement, expands relationships, and accelerates growth over time. That compounding growth curve is the difference between keeping up and breaking away. Platforms assembled through acquisitions can’t deliver it.”

The Technology Impact on Business report analyzed six U.S.-based financial institutions using the Lumin platform, measuring financial and operational impact over a five-year period. The institutions generated $12.8 million in cumulative financial impact, with $8.8 million in total value (net present value), a 145% ROI, and a 10.8-month payback period.

The S&P analysis quantifies the compounding impact of the Lumin platform across financial performance, growth, and efficiency. Key findings include:

• Compounding financial impact: Annual business value grew from $1.6 million in year one to $6.8 million in year five, a 4x increase reflecting 44% compound annual growth.
• Revenue-first growth: Approximately 75% of total value came from revenue growth, led by net interest income and interchange, generating $12 million in cumulative impact.
• Deeper relationships, longer retention: Engagement increased across all institutions, with products per customer rising 11% and churn declining 15%.
• Lower cost to serve: Increased digital usage reduced call center volume by 21% and branch transactions by 17%, generating approximately $2.3 million in annual efficiencies by year five.
• Per-user value: The platform delivered $49.59 in cumulative financial impact per user over five years.
• Platform reliability: Lumin’s cloud-native, purpose-built architecture reduced downtime by 95%, supporting sustained performance at scale.

The report also highlights improvements in user experience and satisfaction. Financial institutions reported higher engagement levels and significant increases in Net Promoter Scores (NPS), with some deployments achieving NPS increases of up to 30 points, further evidence of the compounding trust relationship between Lumin institutions and the members and customers they serve.

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