SEKO Logistics Achieves World-Class Global Net Promoter Score of +71

SCHAUMBURG, Ill.–(BUSINESS WIRE)–#Logistics—SEKO Logistics (SEKO), the leader in end-to-end global logistics, today announced a world-class global Net Promoter Score (NPS) of +71 for the second half of 2025, an increase from its industry-leading +68 in the first half of the year. This performance remains well above the logistics industry average of +36, demonstrating SEKO’s sustained commitment to disciplined operations and consistent results across its global footprint.

NPS is a widely recognized benchmark for measuring customer loyalty and satisfaction. SEKO’s +71 score, based on 126 client responses, 23 pieces of written feedback and direct follow-ups with SEKO leadership, is gathered through its Business Review platform, Clientshare. Clientshare enables SEKO to provide a world-class customer experience across its portfolio to deliver high-quality Quarterly Business Reviews and act on client feedback with ease. The overwhelmingly positive feedback SEKO has received reinforces its reputation as a trusted logistics partner in key markets, including North America, Europe and Asia-Pacific.

“This score is a direct reflection of the work our teams deliver every day across a global environment that continues to face shifts in trade policy and supply chain volatility,” said Gordon Branov, CEO at SEKO. “Our employees play a central role in shaping the SEKO experience, and this recognition speaks to their professionalism and commitment to delivering results for our clients.”

Clients offered feedback from a diverse group of sectors, including retail and consumer goods, healthcare and life sciences, aviation and travel, hospitality and technology-enabled services. Comments referenced professional conduct, clear and timely communication, effective issue resolution and strong operational execution across both routine and high-volume periods, including during peak events such as Black Friday. Representative feedback included:

• “We are very happy with SEKO’s performance for their on-time accurate delivery dates during our end of quarter heavy volume shipping. Without Josh Dowse and his team’s outstanding performance, we would have not been able to expedite and deliver $12M of additional revenue volume.” — Global Healthcare Technology Company
• “We currently work with seven freight forwarding partners and the most effective, supportive partner we have is SEKO, always finding a solution or resolution to our ask. The current team will only expand and improve with us to meet our business needs.” — Drinks Manufacturer
• “Excellent service from the Glasgow team. Nothing is ever an issue, and they always go above and beyond to find a solution.” — Satellite Manufacturer
• “The team is professional, helpful, friendly, and most importantly experts in the field… We look forward to continuing our relationship as we move into 2026 and beyond.” — Drinks Manufacturer

James Ward, CEO of Clientshare, said, “SEKO’s industry‑leading NPS shows their commitment to strong customer relationships. We look forward to helping them use AI developments in 2026 to better identify risks and opportunities and further strengthen those relationships.”

SEKO’s performance underscores its ability to support clients across key verticals—including ecommerce marketplaces, high tech, fashion, medical, defense, aerospace, retail displays, tradeshows, fast moving consumer goods, among others—while maintaining consistent service levels across its global network. The company continues to expand and refine its operational capabilities to meet the evolving requirements of international supply chains.

To strengthen this capability, SEKO is committed to ongoing investments in workforce development, digital tools and operational infrastructure. These enhancements are designed to reinforce service quality, improve scalability and support long-term customer requirements as volumes and expectations grow.

Learn more about how SEKO’s client-first approach delivers customer service excellence by making the impossible, possible.

About SEKO Logistics

Built on nearly 50 years of logistics expertise, SEKO Logistics is a complete global end-to-end logistics partner – from shipper to consumer. SEKO delivers client-first service, expert reliability and tech-driven shipping solutions that turn supply chains into a competitive differentiator. With over 150 offices in more than 60 countries, SEKO helps you move at the speed of global commerce. Learn more at www.sekologistics.com

Contacts

Media Contact:
SEKO PR Team
seko@reputationpartners.com