Hỗ trợ Lý do xác minh KYC thất bại: Hướng dẫn, câu hỏi thường gặp & hỗ trợ | Trung tâm trợ giúp MEXC

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Câu hỏi thường gặp về KYC

Hướng dẫn xác minh KYC

Lý do xác minh KYC thất bại

<div data-page-id="EgRAdS5eRofVjYxeIOAuhYrDsFb" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-Y2TDdRJc6oFL7ox7gLJu1Sfysgb"><span style="font-size: 16px;">Khi hoàn thành xác minh danh tính (KYC) trên sàn MEXC, một số người dùng có thể gặp tình trạng xác minh thất bại. Bài viết này sẽ giúp bạn hiểu cách kiểm tra kết quả xác minh, xác định nguyên nhân thất bại và hoàn thành xác minh lại một cách thuận lợi.</span></div><div class="ace-line ace-line old-record-id-doxusOl0YUBnwtDIzwmnX3GgHhd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuspQ5LQAf4FTajFOqRmLlj5g"><strong>1. Hướng dẫn kiểm tra kết quả xác minh KYC</strong></h2><div class="ace-line ace-line old-record-id-doxuscjpFE41A4QldaHmUEjsSBc"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus0zxwm2hKgnBlIwjs6xNVUU"><span style="font-size: 16px;">Sau khi bạn nộp xác minh KYC, MEXC sẽ gửi kết quả xác minh cho bạn qua Email. Bạn có thể kiểm tra trạng thái xét duyệt theo một trong hai cách sau:</span></div><div class="ace-line ace-line old-record-id-C0Yrd1dFEoUIrwxXbEEuCd1Fs4c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusjJ3qgEHbAczCl3CIqreDSg"><strong style="font-size: 16px;">Cách 1: Kiểm tra thông báo Email</strong></div><div class="ace-line ace-line old-record-id-doxusxCNq6w6I25UYhGGWu59Qee"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusEub5S7e0bY7P09QcyxeRSg"><span style="font-size: 16px;">Đăng nhập vào địa chỉ Email bạn đã sử dụng để đăng ký tài khoản MEXC và tìm Email kết quả xác minh từ MEXC. Email sẽ giải thích lý do cụ thể tại sao xét duyệt không được phê duyệt.</span></div><div class="ace-line ace-line old-record-id-doxusxYIuImGBhnfvyIXhfgU56e"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"fc62d4b3-2452-4d96-9130-341b092a7f9e","height":1360,"width":1298,"currHeight":1360,"currWidth":1298,"natrualHeight":1360,"natrualWidth":1298,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTYG4beb5Mofnsexadppu9gBhslb%2F%3Fpreview_type%3D16","file_token":"TYG4beb5Mofnsexadppu9gBhslb","image_type":"image/png","size":344632,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusKjcZB9gPrplKUZxOwZPfZd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121242762mGWsCjSYsSgEyq.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUWUc0YmViNU1vZm5zZXhhZHBwdTlnQmhzbGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNLamNaQjlnUHJwbEtVWnhPd1pQZlpkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UWUc0YmViNU1vZm5zZXhhZHBwdTlnQmhzbGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TYG4beb5Mofnsexadppu9gBhslb/?mount_node_token=doxusKjcZB9gPrplKUZxOwZPfZd&mount_point=docx_image" data-width="1298" data-height="1360" data-lark-image-uri="drivetoken://TYG4beb5Mofnsexadppu9gBhslb" data-lark-image-width="1298" data-lark-image-height="1360" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxushgtUa0wbiZtrUFB1cNS1Sc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusyeAMZYkjYJZwGYhLsnuOQS"><span style="font-size: 16px;"><strong>Cách 2: Kiểm tra</strong><strong> trên</strong><strong> trang xác minh </strong><strong>của sàn</strong></span></div><div class="ace-line ace-line old-record-id-doxusagY0tKKqsOjd3Y1qu1zpRe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusnooqHXfcwa8cT4OZ8nYI4b"><span style="font-size: 16px;">Đăng nhập trực tiếp vào sàn <a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/">MEXC</a> và truy cập <a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/user/id-auth">trang xác minh</a> để xem trạng thái xác minh KYC hiện tại và lý do thất bại.</span></div><div class="ace-line ace-line old-record-id-doxusTxXPAKYFIwgLQKg52NKeUg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"49686eb0-56e8-48d5-b40b-c51f490f91c3","height":1092,"width":2932,"currHeight":1092,"currWidth":2932,"natrualHeight":1092,"natrualWidth":2932,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWMD6ba1zFof1AlxmfJsukOJBsmc%2F%3Fpreview_type%3D16","file_token":"WMD6ba1zFof1AlxmfJsukOJBsmc","image_type":"image/png","size":669945,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxuscYyaFUdtxI7fl1A7AvycAC"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202603281212432372ltl82cvLDWa0P.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJFZ1JBZFM1ZVJvZlZqWXhlSU9BdWhZckRzRmIiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjczODc2ODgyOTg4OTE3MjI3NTgiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiV01ENmJhMXpGb2YxQWx4bWZKc3VrT0pCc21jIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo2Njk5NDUsInNjYWxlIjoxLCJ3aWR0aCI6MjkzMiwiaGVpZ2h0IjoxMDkyLCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6e319" data-suite="eyJmaWxlVG9rZW4iOiJXTUQ2YmExekZvZjFBbHhtZkpzdWtPSkJzbWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNjWXlhRlVkdHhJN2ZsMUE3QXZ5Y0FDIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XTUQ2YmExekZvZjFBbHhtZkpzdWtPSkJzbWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WMD6ba1zFof1AlxmfJsukOJBsmc/?mount_node_token=doxuscYyaFUdtxI7fl1A7AvycAC&mount_point=docx_image" data-width="2932" data-height="1092" data-lark-image-uri="drivetoken://WMD6ba1zFof1AlxmfJsukOJBsmc" data-lark-image-width="2932" data-lark-image-height="1092" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusXrEF4RYFPGk6Cf28dKc4nd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusAtrXOXXrqP3pwDzgxAx7yg"><strong>2. Nguyên nhân phổ biến khiến xác minh KYC thất bại</strong></h2><div class="ace-line ace-line old-record-id-doxusKGyQO8fuS6xTqDy7Fq9vNc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus99Tq8bJUvW8lwP1YAEwSjN"><span style="font-size: 16px;">Xác minh KYC thường thất bại vì những lý do sau:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-doxus5UVen6WFRUqqSf7dKg3Lug" data-list="bullet"><div><span style="font-size: 16px;">Ảnh chụp giấy tờ bị mờ hoặc thông tin không thể nhận dạng</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusPb40302ugAAOkLwDqP24yc" data-list="bullet"><div><span style="font-size: 16px;">Thông tin giấy tờ không đầy đủ, chẳng hạn như tên hoặc số giấy tờ bị che khuất</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusnXxUYc9JsrnQDPY5nNaYiK" data-list="bullet"><div><span style="font-size: 16px;">Giấy tờ đã hết hạn hoặc không còn hiệu lực</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusu1FzPPWBeblMm70YOVYRZc" data-list="bullet"><div><span style="font-size: 16px;">Số lượng tài khoản liên kết với giấy tờ này đã đạt giới hạn</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusp5WAHIkTUNyeZUPewKpXZg" data-list="bullet"><div><span style="font-size: 16px;">Ảnh chụp màn hình hoặc bản sao được tải lên thay vì ảnh chụp giấy tờ gốc</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusM9ATWVinlCojlGbAoSQECe" data-list="bullet"><div><span style="font-size: 16px;">Thông tin nộp cho xác minh sơ cấp và xác minh nâng cao không nhất quán</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusM31RQd2vEvt4ZEcOKu8NVd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusVYeuA5nVK6fK7crKaR80Gc"><span style="font-size: 16px;">Để phân tích chi tiết hơn về nguyên nhân thất bại và các giải pháp tương ứng, vui lòng tham khảo <a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/support/article/common-questions-about-kyc-verification-17827791529664">Câu hỏi thường gặp về xác minh KYC</a>.</span></div><div class="ace-line ace-line old-record-id-doxusxortLX87dXbxN3PETSuxib"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfWcwhgaIvJorCzGbkbKyqh"><strong>3. Hướng dẫn nộp lại xác minh KYC</strong></h2><div class="ace-line ace-line old-record-id-doxusQ1R8PnZuymZHxZCfPDiYAd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusz5nUQpun7SK23xoRZ7Sizd"><span style="font-size: 16px;">Trước khi nộp xác minh lại, vui lòng xem xét kỹ lý do thất bại và chuẩn bị giấy tờ hợp lệ. Đồng thời, vui lòng đảm bảo máy ảnh của thiết bị hoạt động bình thường và chụp ảnh trong môi trường đủ sáng.</span></div><div class="ace-line ace-line old-record-id-doxusfK6cxdbxrqJLKKopLGcSHf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusiKEMBJih5GYBphglDXqzxg"><strong style="font-size: 16px;">Các bước trên web:</strong></div><div class="ace-line ace-line old-record-id-doxusQccdJGmXC7rZAUoy4L0OPf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusXlLEJj4Q78gAx08S7m6ODb"><span style="font-size: 16px;">Nhấn vào biểu tượng <strong>Trung tâm cá nhân</strong> trên trang web chính thức → chọn <strong><a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/user/id-auth">Xác minh</a></strong> → làm theo hướng dẫn trên màn hình để hoàn thành quy trình xác minh.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusrRrlzZ3dGm4a75Clz2hrYg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusi7e2osnJ7waZEbce2w6KVe"><span style="font-size: 16px;"> *BTN-<strong>Truy cập xác minh </strong><strong>KYC</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/user/id-auth">https://www.mexc.com/vi-VN/user/id-auth</a>*</span></div><div class="ace-line ace-line old-record-id-doxuswhxP2IFBzhTdAxhOQ6bfiB"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b6474296-1e69-4bff-9d9d-2d3dcb6c10a8","height":1422,"width":2938,"currHeight":1422,"currWidth":2938,"natrualHeight":1422,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMVYEbOUKYo8wGIxAJhlu5GBksNf%2F%3Fpreview_type%3D16","file_token":"MVYEbOUKYo8wGIxAJhlu5GBksNf","image_type":"image/png","size":749494,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusAXw1G4Fdn89Rbkn8CmlI0d"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121243517IX5hw2529vSJjt.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNVllFYk9VS1lvOHdHSXhBSmhsdTVHQmtzTmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNBWHcxRzRGZG44OVJia244Q21sSTBkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NVllFYk9VS1lvOHdHSXhBSmhsdTVHQmtzTmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/MVYEbOUKYo8wGIxAJhlu5GBksNf/?mount_node_token=doxusAXw1G4Fdn89Rbkn8CmlI0d&mount_point=docx_image" data-width="2938" data-height="1422" data-lark-image-uri="drivetoken://MVYEbOUKYo8wGIxAJhlu5GBksNf" data-lark-image-width="2938" data-lark-image-height="1422" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus7qyCPJfDOQjU5bLqUVdxRc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus3dscwi2d37A5ZTH9TpOaiV"><strong style="font-size: 16px;">Các bước trên App:</strong></div><div class="ace-line ace-line old-record-id-doxusCAWbFb9X67OUe1iZyATlWw"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusSal1LulkdQxGiH1lHvST4e"><span style="font-size: 16px;">Nhấn vào <strong>Trung tâm cá nhân</strong> trên trang chủ → chọn <strong>Hoàn thành </strong><strong>KYC</strong> → nhấn <strong>Xác minh</strong> hoặc <strong>Xác minh lại</strong>→ làm theo hướng dẫn trên màn hình để hoàn thành quy trình xác minh.</span></div><div class="ace-line ace-line old-record-id-doxus7RaGoJ7oTdssk5pXBTgZbm"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"020ab029-9d0d-438a-9646-876868f046b6","height":665,"width":1280,"currHeight":665,"currWidth":1280,"natrualHeight":665,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSQRdbH936oID0xxAO7buMejdsJT%2F%3Fpreview_type%3D16","file_token":"SQRdbH936oID0xxAO7buMejdsJT","image_type":"image/png","size":362224,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusYdieRX49u3hEmQYRptFaeo"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121242946oNVEfrKi7sBfUL.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTUVJkYkg5MzZvSUQweHhBTzdidU1lamRzSlQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNZZGllUlg0OXUzaEVtUVlScHRGYWVvIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TUVJkYkg5MzZvSUQweHhBTzdidU1lamRzSlQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SQRdbH936oID0xxAO7buMejdsJT/?mount_node_token=doxusYdieRX49u3hEmQYRptFaeo&mount_point=docx_image" data-width="1280" data-height="665" data-lark-image-uri="drivetoken://SQRdbH936oID0xxAO7buMejdsJT" data-lark-image-width="1280" data-lark-image-height="665" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusJClHpWCnEcLlvGv0kfGbbd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusEjro8LHhN0mpIzFQKuVzHd"><strong>4. Cần hỗ trợ? Liên hệ CSKH</strong></h2><div class="ace-line ace-line old-record-id-doxus3O7kK7L6W16OzC1s6Qa5Oh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusDkRPbhOnLwrfXpmtMR9zsb"><span style="font-size: 16px;">Nếu vẫn không thể hoàn thành xác minh KYC sau khi thử các cách trên, chúng tôi khuyến nghị bạn nên liên hệ CSKH trực tuyến của MEXC hoặc <a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/support/requests">nộp yêu cầu hỗ trợ</a>. Bộ phận CSKH sẽ cung cấp hướng dẫn trực tiếp để giúp bạn giải quyết các vấn đề cụ thể gặp phải trong quá trình xác minh.</span></div><div class="ace-line ace-line old-record-id-doxusYvpwK959RfOyMIxD5UptGe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxus8FmlM8nZVdwmB3vIvk4Pue"><span style="font-size: 16px;">Bài viết đề xuất:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-GecddeIVboL3v6xt2imuSMhosad" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/support/article/why-is-kyc-verification-necessary-17827791519717" style="font-size: 16px;">Tại sao cần xác minh KYC?</a></div></li><li class="ace-line ace-line old-record-id-MKBtdjxaKoLdYTxqdPNuWp3Fsjf" data-list="bullet"><div><a href="https://www.mexc.com/vi-VN/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">Hướng dẫn hoàn thành xác minh KYC sơ cấp</a></div></li><li class="ace-line ace-line old-record-id-UXYWd4ldToBVJjxAPfcuKHiosie" data-list="bullet"><div><a href="https://www.mexc.com/vi-VN/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">Hướng dẫn hoàn thành xác minh KYC nâng cao</a></div></li><li class="ace-line ace-line old-record-id-RY3mdGqfAoaorwxumt7u8zfssYb" data-list="bullet"><div><a href="https://www.mexc.com/vi-VN/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Câu hỏi thường gặp về xác minh KYC</a></div></li><li class="ace-line ace-line old-record-id-ZZKsdM7C4okzJXxn8GfuaBVssGb" data-list="bullet"><div><a href="https://www.mexc.com/vi-VN/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">Hướng dẫn hoàn thành KYC tổ chức</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusyGywZX2smgTokEZf4wirde"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="EgRAdS5eRofVjYxeIOAuhYrDsFb" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-Y2TDdRJc6oFL7ox7gLJu1Sfysgb"><span style="font-size: 16px;">Khi hoàn thành xác minh danh tính (KYC) trên sàn MEXC, một số người dùng có thể gặp tình trạng xác minh thất bại. Bài viết này sẽ giúp bạn hiểu cách kiểm tra kết quả xác minh, xác định nguyên nhân thất bại và hoàn thành xác minh lại một cách thuận lợi.</span></div><div class="ace-line ace-line old-record-id-doxusOl0YUBnwtDIzwmnX3GgHhd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuspQ5LQAf4FTajFOqRmLlj5g"><strong>1. Hướng dẫn kiểm tra kết quả xác minh KYC</strong></h2><div class="ace-line ace-line old-record-id-doxuscjpFE41A4QldaHmUEjsSBc"> <span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus0zxwm2hKgnBlIwjs6xNVUU"><span style="font-size: 16px;">Sau khi bạn nộp xác minh KYC, MEXC sẽ gửi kết quả xác minh cho bạn qua Email. Bạn có thể kiểm tra trạng thái xét duyệt theo một trong hai cách sau:</span></div><div class="ace-line ace-line old-record-id-C0Yrd1dFEoUIrwxXbEEuCd1Fs4c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusjJ3qgEHbAczCl3CIqreDSg"><strong style="font-size: 16px;">Cách 1: Kiểm tra thông báo Email</strong></div><div class="ace-line ace-line old-record-id-doxusxCNq6w6I25UYhGGWu59Qee"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusEub5S7e0bY7P09QcyxeRSg"><span style="font-size: 16px;">Đăng nhập vào địa chỉ Email bạn đã sử dụng để đăng ký tài khoản MEXC và tìm Email kết quả xác minh từ MEXC. Email sẽ giải thích lý do cụ thể tại sao xét duyệt không được phê duyệt.</span></div><div class="ace-line ace-line old-record-id-doxusxYIuImGBhnfvyIXhfgU56e"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"fc62d4b3-2452-4d96-9130-341b092a7f9e","height":1360,"width":1298,"currHeight":1360,"currWidth":1298,"natrualHeight":1360,"natrualWidth":1298,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTYG4beb5Mofnsexadppu9gBhslb%2F%3Fpreview_type%3D16","file_token":"TYG4beb5Mofnsexadppu9gBhslb","image_type":"image/png","size":344632,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusKjcZB9gPrplKUZxOwZPfZd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121242762mGWsCjSYsSgEyq.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUWUc0YmViNU1vZm5zZXhhZHBwdTlnQmhzbGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNLamNaQjlnUHJwbEtVWnhPd1pQZlpkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UWUc0YmViNU1vZm5zZXhhZHBwdTlnQmhzbGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TYG4beb5Mofnsexadppu9gBhslb/?mount_node_token=doxusKjcZB9gPrplKUZxOwZPfZd&mount_point=docx_image" data-width="1298" data-height="1360" data-lark-image-uri="drivetoken://TYG4beb5Mofnsexadppu9gBhslb" data-lark-image-width="1298" data-lark-image-height="1360" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxushgtUa0wbiZtrUFB1cNS1Sc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusyeAMZYkjYJZwGYhLsnuOQS"><span style="font-size: 16px;"><strong>Cách 2: Kiểm tra</strong><strong> trên</strong><strong> trang xác minh </strong><strong>của sàn</strong></span></div><div class="ace-line ace-line old-record-id-doxusagY0tKKqsOjd3Y1qu1zpRe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusnooqHXfcwa8cT4OZ8nYI4b"><span style="font-size: 16px;">Đăng nhập trực tiếp vào sàn <a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/">MEXC</a> và truy cập <a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/user/id-auth">trang xác minh</a> để xem trạng thái xác minh KYC hiện tại và lý do thất bại.</span></div><div class="ace-line ace-line old-record-id-doxusTxXPAKYFIwgLQKg52NKeUg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"49686eb0-56e8-48d5-b40b-c51f490f91c3","height":1092,"width":2932,"currHeight":1092,"currWidth":2932,"natrualHeight":1092,"natrualWidth":2932,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWMD6ba1zFof1AlxmfJsukOJBsmc%2F%3Fpreview_type%3D16","file_token":"WMD6ba1zFof1AlxmfJsukOJBsmc","image_type":"image/png","size":669945,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxuscYyaFUdtxI7fl1A7AvycAC"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202603281212432372ltl82cvLDWa0P.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXTUQ2YmExekZvZjFBbHhtZkpzdWtPSkJzbWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNjWXlhRlVkdHhJN2ZsMUE3QXZ5Y0FDIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XTUQ2YmExekZvZjFBbHhtZkpzdWtPSkJzbWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WMD6ba1zFof1AlxmfJsukOJBsmc/?mount_node_token=doxuscYyaFUdtxI7fl1A7AvycAC&mount_point=docx_image" data-width="2932" data-height="1092" data-lark-image-uri="drivetoken://WMD6ba1zFof1AlxmfJsukOJBsmc" data-lark-image-width="2932" data-lark-image-height="1092" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusXrEF4RYFPGk6Cf28dKc4nd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusAtrXOXXrqP3pwDzgxAx7yg"><strong>2. Nguyên nhân phổ biến khiến xác minh KYC thất bại</strong></h2><div class="ace-line ace-line old-record-id-doxusKGyQO8fuS6xTqDy7Fq9vNc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus99Tq8bJUvW8lwP1YAEwSjN"><span style="font-size: 16px;">Xác minh KYC thường thất bại vì những lý do sau:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-doxus5UVen6WFRUqqSf7dKg3Lug" data-list="bullet"><div><span style="font-size: 16px;">Ảnh chụp giấy tờ bị mờ hoặc thông tin không thể nhận dạng</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusPb40302ugAAOkLwDqP24yc" data-list="bullet"><div><span style="font-size: 16px;">Thông tin giấy tờ không đầy đủ, chẳng hạn như tên hoặc số giấy tờ bị che khuất</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusnXxUYc9JsrnQDPY5nNaYiK" data-list="bullet"><div><span style="font-size: 16px;">Giấy tờ đã hết hạn hoặc không còn hiệu lực</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusu1FzPPWBeblMm70YOVYRZc" data-list="bullet"><div><span style="font-size: 16px;">Số lượng tài khoản liên kết với giấy tờ này đã đạt giới hạn</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusp5WAHIkTUNyeZUPewKpXZg" data-list="bullet"><div><span style="font-size: 16px;">Ảnh chụp màn hình hoặc bản sao được tải lên thay vì ảnh chụp giấy tờ gốc</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusM9ATWVinlCojlGbAoSQECe" data-list="bullet"><div><span style="font-size: 16px;">Thông tin nộp cho xác minh sơ cấp và xác minh nâng cao không nhất quán</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusM31RQd2vEvt4ZEcOKu8NVd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusVYeuA5nVK6fK7crKaR80Gc"><span style="font-size: 16px;">Để phân tích chi tiết hơn về nguyên nhân thất bại và các giải pháp tương ứng, vui lòng tham khảo <a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/support/article/common-questions-about-kyc-verification-17827791529664">Câu hỏi thường gặp về xác minh KYC</a>.</span></div><div class="ace-line ace-line old-record-id-doxusxortLX87dXbxN3PETSuxib"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfWcwhgaIvJorCzGbkbKyqh"><strong>3. Hướng dẫn nộp lại xác minh KYC</strong></h2><div class="ace-line ace-line old-record-id-doxusQ1R8PnZuymZHxZCfPDiYAd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusz5nUQpun7SK23xoRZ7Sizd"><span style="font-size: 16px;">Trước khi nộp xác minh lại, vui lòng xem xét kỹ lý do thất bại và chuẩn bị giấy tờ hợp lệ. Đồng thời, vui lòng đảm bảo máy ảnh của thiết bị hoạt động bình thường và chụp ảnh trong môi trường đủ sáng.</span></div><div class="ace-line ace-line old-record-id-doxusfK6cxdbxrqJLKKopLGcSHf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusiKEMBJih5GYBphglDXqzxg"><strong style="font-size: 16px;">Các bước trên web:</strong></div><div class="ace-line ace-line old-record-id-doxusQccdJGmXC7rZAUoy4L0OPf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusXlLEJj4Q78gAx08S7m6ODb"><span style="font-size: 16px;">Nhấn vào biểu tượng <strong>Trung tâm cá nhân</strong> trên trang web chính thức → chọn <strong><a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/user/id-auth">Xác minh</a></strong> → làm theo hướng dẫn trên màn hình để hoàn thành quy trình xác minh.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusrRrlzZ3dGm4a75Clz2hrYg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusi7e2osnJ7waZEbce2w6KVe"><span style="font-size: 16px;"> *BTN-<strong>Truy cập xác minh </strong><strong>KYC</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/user/id-auth">https://www.mexc.com/vi-VN/user/id-auth</a>*</span></div><div class="ace-line ace-line old-record-id-doxuswhxP2IFBzhTdAxhOQ6bfiB"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b6474296-1e69-4bff-9d9d-2d3dcb6c10a8","height":1422,"width":2938,"currHeight":1422,"currWidth":2938,"natrualHeight":1422,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMVYEbOUKYo8wGIxAJhlu5GBksNf%2F%3Fpreview_type%3D16","file_token":"MVYEbOUKYo8wGIxAJhlu5GBksNf","image_type":"image/png","size":749494,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusAXw1G4Fdn89Rbkn8CmlI0d"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121243517IX5hw2529vSJjt.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNVllFYk9VS1lvOHdHSXhBSmhsdTVHQmtzTmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNBWHcxRzRGZG44OVJia244Q21sSTBkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NVllFYk9VS1lvOHdHSXhBSmhsdTVHQmtzTmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/MVYEbOUKYo8wGIxAJhlu5GBksNf/?mount_node_token=doxusAXw1G4Fdn89Rbkn8CmlI0d&mount_point=docx_image" data-width="2938" data-height="1422" data-lark-image-uri="drivetoken://MVYEbOUKYo8wGIxAJhlu5GBksNf" data-lark-image-width="2938" data-lark-image-height="1422" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus7qyCPJfDOQjU5bLqUVdxRc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus3dscwi2d37A5ZTH9TpOaiV"><strong style="font-size: 16px;">Các bước trên App:</strong></div><div class="ace-line ace-line old-record-id-doxusCAWbFb9X67OUe1iZyATlWw"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusSal1LulkdQxGiH1lHvST4e"><span style="font-size: 16px;">Nhấn vào <strong>Trung tâm cá nhân</strong> trên trang chủ → chọn <strong>Hoàn thành </strong><strong>KYC</strong> → nhấn <strong>Xác minh</strong> hoặc <strong>Xác minh lại</strong>→ làm theo hướng dẫn trên màn hình để hoàn thành quy trình xác minh.</span></div><div class="ace-line ace-line old-record-id-doxus7RaGoJ7oTdssk5pXBTgZbm"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"020ab029-9d0d-438a-9646-876868f046b6","height":665,"width":1280,"currHeight":665,"currWidth":1280,"natrualHeight":665,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSQRdbH936oID0xxAO7buMejdsJT%2F%3Fpreview_type%3D16","file_token":"SQRdbH936oID0xxAO7buMejdsJT","image_type":"image/png","size":362224,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusYdieRX49u3hEmQYRptFaeo"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121242946oNVEfrKi7sBfUL.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTUVJkYkg5MzZvSUQweHhBTzdidU1lamRzSlQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNZZGllUlg0OXUzaEVtUVlScHRGYWVvIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TUVJkYkg5MzZvSUQweHhBTzdidU1lamRzSlQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SQRdbH936oID0xxAO7buMejdsJT/?mount_node_token=doxusYdieRX49u3hEmQYRptFaeo&mount_point=docx_image" data-width="1280" data-height="665" data-lark-image-uri="drivetoken://SQRdbH936oID0xxAO7buMejdsJT" data-lark-image-width="1280" data-lark-image-height="665" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusJClHpWCnEcLlvGv0kfGbbd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusEjro8LHhN0mpIzFQKuVzHd"><strong>4. Cần hỗ trợ? Liên hệ CSKH</strong></h2><div class="ace-line ace-line old-record-id-doxus3O7kK7L6W16OzC1s6Qa5Oh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusDkRPbhOnLwrfXpmtMR9zsb"><span style="font-size: 16px;">Nếu vẫn không thể hoàn thành xác minh KYC sau khi thử các cách trên, chúng tôi khuyến nghị bạn nên liên hệ CSKH trực tuyến của MEXC hoặc <a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/support/requests">nộp yêu cầu hỗ trợ</a>. Bộ phận CSKH sẽ cung cấp hướng dẫn trực tiếp để giúp bạn giải quyết các vấn đề cụ thể gặp phải trong quá trình xác minh.</span></div><div class="ace-line ace-line old-record-id-doxusYvpwK959RfOyMIxD5UptGe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-doxus8FmlM8nZVdwmB3vIvk4Pue"><span style="font-size: 16px;">Bài viết đề xuất:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-GecddeIVboL3v6xt2imuSMhosad" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/vi-VN/support/article/why-is-kyc-verification-necessary-17827791519717" style="font-size: 16px;">Tại sao cần xác minh KYC?</a></div></li><li class="ace-line ace-line old-record-id-MKBtdjxaKoLdYTxqdPNuWp3Fsjf" data-list="bullet"><div><a href="https://www.mexc.com/vi-VN/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">Hướng dẫn hoàn thành xác minh KYC sơ cấp</a></div></li><li class="ace-line ace-line old-record-id-UXYWd4ldToBVJjxAPfcuKHiosie" data-list="bullet"><div><a href="https://www.mexc.com/vi-VN/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">Hướng dẫn hoàn thành xác minh KYC nâng cao</a></div></li><li class="ace-line ace-line old-record-id-RY3mdGqfAoaorwxumt7u8zfssYb" data-list="bullet"><div><a href="https://www.mexc.com/vi-VN/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Câu hỏi thường gặp về xác minh KYC</a></div></li><li class="ace-line ace-line old-record-id-ZZKsdM7C4okzJXxn8GfuaBVssGb" data-list="bullet"><div><a href="https://www.mexc.com/vi-VN/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">Hướng dẫn hoàn thành KYC tổ chức</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusyGywZX2smgTokEZf4wirde"><span style="font-size: 16px;"><br></span></div></div>