Due to service adjustments by our third-party card issuer, all MEXC Global Cards will be temporarily under maintenance starting Nov 14, 2026, at 23:30 (UTC+8). The maintenance is expected to last until Nov 18, 2026, during which all card transactions and deposits will be declined.

Please review the following important arrangements regarding your funds and account.

Your Funds Remain Safe and Accessible

Your funds remain safe and unaffected by service maintenance.

If your card has a remaining balance and you wish to transfer it back to your Fiat Account, you can do so through the Withdraw function on the MEXC Global Card page.

Any pending cashback from previous card transactions will continue to be distributed as scheduled.

Transaction History & Pending Settlements

Transaction Records: Users can continue accessing MEXC Card services to view their transaction history, orders, cashback records, and other card-related information.

Refund Arrangements: Any refunds received during the maintenance period will be credited to users' Card Accounts. Users can then transfer the refunded funds to their Fiat Accounts at any time.

Pending Transactions: Transactions initiated before the maintenance that are currently pending will continue to be processed through standard settlement procedures.

Customer Support

If you have any questions regarding your card, wallet balance, or past transactions, our Customer Service team is available 24/7 to assist you.

We sincerely apologize for any inconvenience caused by this change. Thank you for your understanding and continued trust in MEXC.