Token Activation FAQ
<div data-page-id="FnNmd0zYioopQ4xvRhLukV4GsBg" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusT2SneiIQbxR6o2Jb1S3kqc"><strong>1. Why do some tokens need to be activated?</strong></h2><div class="ace-line ace-line old-record-id-doxuslBUcG84rmUULiIablIYX3c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CACddzzkaox8ymx2KOVumwYks3f"><span style="font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/">MEXC</a> supports transfers of tokens across different mainnets. Due to differences between mainnets, some tokens must be activated in the receiving wallet before they can be transferred from MEXC. Otherwise, the transfer may fail.</span></div><div class="ace-line ace-line old-record-id-doxusdo51ux9wWBHl0sBHysFT8b"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus6qJUIdyFHa2sv6XkkYUimh"><strong>2. How can I check whether my token address is activated?</strong></h2><div class="ace-line ace-line old-record-id-doxusYgbZFBPSvHjOwMqFJ9AbYf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FRccdVARNozGTNxNHIuubNFmsif"><span style="font-size: 16px;">When you <a data-lark-is-custom="true" href="https://www.mexc.com/assets/withdraw">withdraw</a> tokens from MEXC, the system automatically checks whether the token address is activated. If it is not activated, you will see <strong>"The address is not available for transfers as it has not been activated"</strong> or a similar message during the withdrawal process.</span></div><div class="ace-line ace-line old-record-id-doxuslQxY9YCnicT4TIK6Cblg9f"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"33559dc2-5f02-4243-8af3-66fde76fc4ad","height":976,"width":2166,"currHeight":976,"currWidth":2166,"natrualHeight":976,"natrualWidth":2166,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FXhC8bK5wEoh02ExbQHmuZQYDspd%2F%3Fpreview_type%3D16","file_token":"XhC8bK5wEoh02ExbQHmuZQYDspd","image_type":"image/png","size":259606,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusJddBtUf3XhJBfzpq7zuPQe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261001105223646BBNbGpnTqb6P0E.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJYaEM4Yks1d0VvaDAyRXhiUUhtdVpRWURzcGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNKZGRCdFVmM1hoSkJmenBxN3p1UFFlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9YaEM4Yks1d0VvaDAyRXhiUUhtdVpRWURzcGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XhC8bK5wEoh02ExbQHmuZQYDspd/?mount_node_token=doxusJddBtUf3XhJBfzpq7zuPQe&mount_point=docx_image" data-width="2166" data-height="976" data-lark-image-uri="drivetoken://XhC8bK5wEoh02ExbQHmuZQYDspd" data-lark-image-width="2166" data-lark-image-height="976" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-doxusTBqSRzCG6YDLpuh2uXvvmh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusgCPNdXR9WcMOVP6DzcwH6b"><strong>3. What should I do if the address is not activated?</strong></h2><div class="ace-line ace-line old-record-id-Rt9AddQ4woF1Cpx1yjWubN42sXg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M6rndhaSWoc6UKxRe95uK2jcsqc"><span style="font-size: 16px;">If you see <strong>"The address is not available for transfers as it has not been activated"</strong> or a similar message when you withdraw a token, the receiving address has not been activated.</span></div><div class="ace-line ace-line old-record-id-A7PidTU0Noy3NoxwWR5uNAzOs9e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TBLDdnXPYoxObmxfTXSuvByqstd"><span style="font-size: 16px;">Activation procedures vary by wallet and platform. Please contact the customer service of the wallet or platform associated with the address to confirm how to activate it.</span></div><div class="ace-line ace-line old-record-id-QBeWd8D3PoUcxdx1tT3uEn8Isnb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BVZ8doY1Yo2fFnxfPTFujMjFsfe"><span style="font-size: 16px;">You can also use a block explorer to check whether the address is activated. However, the specific activation process should follow the instructions provided by the wallet or platform associated with the address.</span></div><div class="ace-line ace-line old-record-id-C3ggdFIGYooXDsxNx4quazY7sde"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Bs9fdM5hsorHcIxbwREuHfp9sCe"><span style="font-size: 16px;">See the relevant token activation guides below:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-doxust7qmycFfxTUhNOHVnEKSkh" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-activate-hbar-token-address-16062802356377" style="font-size: 16px;">How to Activate HBAR Token Address</a></div></li><li class="ace-line ace-line old-record-id-doxusIpLOwIdED0NjVJHDhB8prb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-activate-xrp-token-address-16064085309465" data-lark-is-custom="true" style="font-size: 16px;">How to Activate XRP Token Address</a></div></li><li class="ace-line ace-line old-record-id-doxuse8PnBRXItaofIc8wmyFJRg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-activate-algo-token-address-16065935448985" data-lark-is-custom="true" style="font-size: 16px;">How to Activate ALGO Token Address</a></div></li><li class="ace-line ace-line old-record-id-doxus0tAN1DhbDT8Xc7Ih7Y26se" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-activate-aptos-token-address-16064877180057" data-lark-is-custom="true" style="font-size: 16px;">How to Activate APTOS Token Address</a></div></li><li class="ace-line ace-line old-record-id-doxusdgZod7w9DnCFf8waiyLQGe" data-list="bullet"><div><a href="http://mexc.com/support/article/how-to-activate-a-pi-mainnet-wallet-266769644344882176" data-lark-is-custom="true" style="font-size: 16px;">How to Activate a PI Mainnet Wallet</a></div></li><li class="ace-line ace-line old-record-id-doxusasw1sN1h8ynEuPiYVLGEJd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-activate-a-canton-token-address-266765993622680576" data-lark-is-custom="true" style="font-size: 16px;">How to Activate a Canton Token Address</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusRf90pY20MuyKGCRsKKxlGf"><span style="font-size: 16px;"><br></span></div></div>
Withdrawal Not Received: Statuses and Solutions
<div data-page-id="SnYLdj5ujodLdMxR4o0uDsDjsNg" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusskGTzJxiDz5JgRSvPhg6oh"><strong>1. Explanation of Unreceived Withdrawals:</strong></h2><div class="ace-line ace-line old-record-id-doxusk19PR6DkSKUwZXCyzOYwUc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SrjFdyPbgodAcyxfpZUuc2YRscb"><span style="font-size: 16px;">For blockchain asset withdrawals, the process generally involves three stages: initiation by the sender, confirmation on the blockchain network, and receipt by the destination address. </span></div><div class="ace-line ace-line old-record-id-doxusPBn0KAUarkDrFhQMTvUByQ"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KHWJdCPymoo1f3xASm9u4X02sjd"><strong style="font-size: 16px;">Step 1: The sender initiates a withdrawal request to transfer assets from the originating account.</strong></div><div class="ace-line ace-line old-record-id-doxusRGCDfBMRwFHAG2vixMzcHe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CzDadpJFTohA6AxfVJMu3c6hsmb"><span style="font-size: 16px;">On <a data-lark-is-custom="true" href="https://www.mexc.com/">MEXC</a>, depending on the specific token and network conditions, a unique transaction ID (TxID) is typically generated within 1 to 60 minutes after the withdrawal request is submitted. This indicates that MEXC has processed the transfer and broadcast the transaction to the blockchain network for confirmation.</span></div><div class="ace-line ace-line old-record-id-doxusxr93JML3yNU5z0LvIR2Svs"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VZHadpGsZoomqQxh3bJuazWuskf"><strong style="font-size: 16px;">Step 2: Confirmation on the blockchain network.</strong></div><div class="ace-line ace-line old-record-id-doxusH51Z7IAuVOdv0ICSBLkO7U"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M4C1d7X77o10Kjx9Nv4urGTMswf"><span style="font-size: 16px;">During this phase, miner or validator nodes on the blockchain network verify the transaction and include it in the blockchain's transaction history. The time required for confirmation may vary depending on network congestion, transaction fees, and the specific characteristics of the blockchain being used. You can click the chain icon at the end of the <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1">TxID</a> to view the transaction's confirmation status on the corresponding blockchain explorer.</span></div><div class="ace-line ace-line old-record-id-doxussWJb90AcABLWb6LqL9HwUd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WChKd1FkYol1HWxy62fua8RSsLc"><strong style="font-size: 16px;">Step 3: The receiving party acknowledges and confirms the transfer.</strong></div><div class="ace-line ace-line old-record-id-doxusCVUcb5sfiWBbh3mPNSZwIf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G4Uad1n66oBrOWxgcI0u9EHMsbb"><span style="font-size: 16px;">Once the transaction is confirmed by the blockchain network, the assets are credited to the destination account. You can verify the number of confirmations and transaction details using a blockchain explorer or other relevant tools.</span></div><div class="ace-line ace-line old-record-id-MNvpdGZljoNIUyx2UHvuxWoEsyh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-C6EAd89X5ozdVjxQKtZupZE0sQc"><span style="font-size: 16px;">*BTN-Withdraw&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/withdraw">https://www.mexc.com/assets/withdraw</a>*</span></div><div class="ace-line ace-line old-record-id-doxusD6Q3iaxdo93ePVAP9cY2bd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GHpbd6EcdofiqLx8zAiuIVIGsTf"><strong>2. Withdrawal Statuses and Corresponding Solutions:</strong></h2><div class="ace-line ace-line old-record-id-doxusdPGWyqzJOKJ2q4Pgfa6YTg"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="167;254;420" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="167"><col width="254"><col width="420"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusUogi1o70VhA9hKmWAECDmh"><strong style="font-size: 16px;">Withdrawal Status</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus6d1l6acDfTmmHabAvbx1Be"><strong style="font-size: 16px;">Status Explanation</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus70u8h8l9xszwzWyKJFsH0e"><strong style="font-size: 16px;">Solution</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-DuXWdXlXSoXQnsxw4hQuKK6yssa"><span style="font-size: 16px;">Travel Rule Information Verification</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-ZwMhd5OeHokzPAxuQdsu0GMvsXd"><span style="font-size: 16px;">Waiting for Travel Rule verification</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-Qpandtk61o7HR4x0T7EuLAXFsGc"><span style="font-size: 16px;">Verification usually takes 1–3 minutes. Please wait patiently.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusZJZuGdIi2Dg9sMEp17jsAg"><span style="font-size: 16px;">Pending Verification</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusONPPkS7rnlhc5HMe5faVqo"><span style="font-size: 16px;">Withdrawal request submitted</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-X0qud3mHNoBW8hx86k4uthyqsLd"><span style="font-size: 16px;">This withdrawal requires a secondary confirmation. MEXC has sent a confirmation link to your registered email or SMS inbox. Please open the link and verify the last four digits of your withdrawal address.</span></div><div class="ace-line ace-line old-record-id-FuORdLMkuopAZZxCnKrufCyqsje"><span style="font-size: 16px;">Please note:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-ZPOudNIN3osKyjxIsykuzNiEsWd" data-list="bullet"><div><span style="font-size: 16px;">If your withdrawal address includes a Memo or Tag, you need to verify the last four digits of the public address, not the last four digits of the Memo or Tag</span></div></li><li class="ace-line ace-line old-record-id-EYVAdmhQuoK52XxLo4LuaKMjsPd" data-list="bullet"><div><span style="font-size: 16px;">Address verification is case-sensitive</span></div></li><li class="ace-line ace-line old-record-id-BFH7dReHFo4xnhxm07Ku6lgzsUe" data-list="bullet"><div><span style="font-size: 16px;">The link is valid for 15 minutes. If the link expires before verification is completed, please cancel the withdrawal and submit a new withdrawal request</span></div></li></ul></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuswR0NDZ4awT6Z3BW5FbdcHd"><span style="font-size: 16px;">Under Review</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusLQnoQ7xlknXW6iL2V7Y27g"><span style="font-size: 16px;">Withdrawal request is under manual review</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus8dS4xxMkeBAS3oNMRUYOZf"><span style="font-size: 16px;">Your withdrawal is currently being reviewed. The estimated processing time is 5-60 minutes.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusfESwN1juK0GSlO8PQze8oc"><span style="font-size: 16px;">Pending Processing</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOIX5OxtpuncCeCU2suLeXd"><span style="font-size: 16px;">Withdrawal request is waiting for system processing</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-doxusvr8vVoGV9CitmrU14yQSOc"><span style="font-size: 16px;">If your withdrawal remains in "Pending Processing" status for an extended time, please double-check whether the specific withdrawal channel is currently functioning.</span></div><div class="ace-line ace-line old-record-id-CtA5dvMhMojIuwxLm7pudTjSsOh"><span style="font-size: 16px;">Withdrawal channel closed: The withdrawal channel is currently closed. Please wait for it to reopen before trying again.</span></div><div class="ace-line ace-line old-record-id-BuRmdCgJeoVmt5xMsG4uS6IAs8c"><span style="font-size: 16px;">Withdrawal channel open: The withdrawal was not successfully submitted. Please contact Customer Service for assistance.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusKdtQPZlsVAOFz6yk7EqXFb"><span style="font-size: 16px;">Processing</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusq0xrFim4S0c7TdUddqJgMg"><span style="font-size: 16px;">Withdrawal is being processed by the system</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusu3r2zPsiTOj7UZOChaJVVh"><span style="font-size: 16px;">The withdrawal is currently being processed. Please wait patiently. If you need to cancel the withdrawal at this stage, please contact Customer Service to submit a cancellation request. For additional reference, please see: <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/17827791528659">How to Cancel a Withdrawal</a>.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusVX9jcMP7qPL0NQrfXxGL8f"><span style="font-size: 16px;">Pending Blockchain Confirmation</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusn7WexAnzunkRrjbIiRmpIb"><span style="font-size: 16px;">Awaiting confirmation from the blockchain network</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusbdD7DqYucj9sucz9YDJvGg"><span style="font-size: 16px;">The withdrawal has been sent. Please wait for the transaction to be confirmed on the blockchain.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusnJwnJrS4xFJEPe37Q0NTvh"><span style="font-size: 16px;">Pending Block Confirmation</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus5IEL2K3E0dRsZtObz5BV4d"><span style="font-size: 16px;">Transaction is waiting to be included in a block</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusePV51ffQbHP1nV0RUBABae"><span style="font-size: 16px;">The withdrawal has been sent. Please wait for the transaction to be included in a block.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbEP8fYB0uwdhaHrwCIaM6c"><span style="font-size: 16px;">Cancelled</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxuszBdwqVENBO8Mj5GYvNWOxe"><span style="font-size: 16px;">Withdrawal request has been cancelled</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusi2qJsm4VDwGIux0R0d1ajg"><span style="font-size: 16px;">The withdrawal was canceled. You may submit a new request. If the cancellation was not initiated by you or your assets are frozen, contact Customer Service immediately.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusc3q94lTqCnYRvVNY05EvQg"><span style="font-size: 16px;">Withdrawal Successful</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxusUG8OlJZpRKZPevugv0gLgC"><span style="font-size: 16px;">Withdrawal completed successfully</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-doxus9QmwnqR32vDbrf3iAWMEve"><span style="font-size: 16px;">Your assets have been sent from MEXC to the specified address. If the recipient has not received them, contact the receiving platform to verify the deposit.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusmg1uoP06riMgmpAIyUo0xg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ROPydFAzno8AdmxKZqnunOu2sPc"><strong style="font-size: 16px;">Reminders:</strong></div><div class="ace-line ace-line old-record-id-doxus5xEG74EbcVJ5jAsRB8UHUb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NtMEdtZlDoXi9pxJWA6uLhYFsMf"><span style="font-size: 16px;">1) If the status is <strong>Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusFs4gt9BmasoIsdnV5pSCsd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LDJqdMjXCo2YG4xOTtZuWCecs3c"><span style="font-size: 16px;">2) If the status shows <strong>Withdrawal Successful</strong> but the funds have not arrived, we recommend that you copy the withdrawal TxID and contact the receiving platform for further assistance.</span></div><div class="ace-line ace-line old-record-id-IRpXd0E0loC74uxDPwmuX2K0sRb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusuTofpL4A6GrTFfivxkaR0b"><span style="font-size: 16px;">3) If the status shows <strong>Withdrawal Successful</strong> but the funds were returned to MEXC, please go to the <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a> </strong>and select <strong>Deposit to another platform returned to MEXC</strong>. Fill in your detailsand submit the fund recovery request. Once submitted, your request will be $reviewed and completed within 1 - 2 business days. </span></div><div class="ace-line ace-line old-record-id-WF0IdcFU9oryXzxLFcMuLg4Rs2g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZIWEd3nXIot1F9x6cQbu7kPtsib"><span style="font-size: 16px;">4) If the withdrawal request does not generate a TxID within <strong>1 hour</strong>, please go to <strong>Wallets</strong><strong>→ Funding History → </strong><strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/record">Withdrawal</a></strong>, locate the relevant request, and contact MEXC Customer Service immediately. Be sure to include a screenshot of the withdrawal record so we can assist you promptly.</span></div><div class="ace-line ace-line old-record-id-ON3KduxUWousG6xKQOWugxaHsfg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-H6yWdQ903ocR52xsJ8eu0VOysgd"><span style="font-size: 16px;"><strong>Recommended Reading</strong><strong>:</strong></span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-WyxWdE6z6od7Fyx91U4uABZmsXc" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-withdraw-on-mexc-app-360030808111" style="font-size: 16px;">How to Withdraw on MEXC (App)</a></div></li><li class="ace-line ace-line old-record-id-VjnvdY2TLouHJHxrJV1uaQk4s2f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-withdraw-on-mexc-web-5220961984153" data-lark-is-custom="true" style="font-size: 16px;">How to Withdraw on MEXC (Web)</a></div></li><li class="ace-line ace-line old-record-id-XLvodjoQoobzOLxQSVDu10UMsxf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031" data-lark-is-custom="true" style="font-size: 16px;">Withdrawal FAQ</a></div></li><li class="ace-line ace-line old-record-id-CMqMd1UsvoMF5zxxXFJuuXMLsqf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-set-withdrawal-settings-253549374230474752" data-lark-is-custom="true" style="font-size: 16px;">How to Set Withdrawal Settings</a></div></li><li class="ace-line ace-line old-record-id-QRJRddJYPow2GOxJZ5su9PNnsvb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/withdrawal-fees-17827791528721" data-lark-is-custom="true" style="font-size: 16px;">Withdrawal Fees</a></div></li></ul><div class="ace-line ace-line old-record-id-OFqUdsBn0o1PGyxgWMiuPnacsAf"><span style="font-size: 16px;"><br></span></div></div>
Common Withdrawal Issues and How to Resolve Them
<div data-page-id="BxXkd09W6os6yVxEU7nuYL4ns1b" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-doxusy7SRN4DeuocA76Gh1rUoFf"><strong>1. What if I withdraw to the wrong address?</strong></h2><div class="ace-line ace-line old-record-id-doxushgZM5vmplMAyXnFTeNPpjf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MTm3dO4ljonaPhx75ajupAFdsmd"><span style="font-size: 16px;">If your withdrawal is still in one of the following statuses, Pending Verification, Under Review, or Pending Processing, you can cancel it on the <strong>Funding History</strong> page (under the <strong>Withdrawal</strong> tab) and reinitiate the withdrawal using the correct address.</span></div><div class="ace-line ace-line old-record-id-doxusvxOsORryTIDBufVSwoKSPd"><span style="font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BX3VdOGKPoxVHoxDdqDu6gbosFh" data-list="bullet"><div><span style="font-size: 16px;">Web: On the MEXC homepage, go to <strong>Wallets </strong>→<strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/record">Funding History</a></strong>→ click on the <strong>Withdrawal</strong> tab, and cancel the request there.</span></div></li><li class="ace-line ace-line old-record-id-Q0mGd394voivMZxgo4iu4Gu5spg" data-list="bullet"><div><span style="font-size: 16px;">App: On the MEXC App homepage, tap your <strong>profile icon </strong>→select <strong>Transactions </strong>→<strong> Deposits/Withdrawals </strong>→tapthe<strong> Withdrawal </strong>tab, and cancel the request there.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusmc1mdN1zlmwyjtb04EsPTh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LDwUd3VEsoLMZTxPjwIuQt7bsSc"><span style="font-size: 16px;">However, if you've already confirmed the withdrawal via email or SMS, the request will automatically be submitted to the blockchain and cannot be canceled. Due to the anonymous nature of blockchain addresses, MEXC cannot retrieve funds sent to the wrong address. If this happens, you'll need to try contacting the owner of the receiving address through other means to negotiate the return of your assets.</span></div><div class="ace-line ace-line old-record-id-doxusDs22KphCrmefXNNt3U29Qg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-If2ZdtSuroTfzixEqpJu73fHsIg"><strong>2. Withdrawal Successful But Not Received</strong></h2><div class="ace-line ace-line old-record-id-doxusM1uNkfFsEwdHM13xyh58ad"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PlnDd0VoJoB2PlxpbyVuGFzWsEg"><span style="font-size: 16px;">Once your withdrawal is completed, if your account is linked to an email address, you will receive a confirmation email. You can also view the confirmation via your notifications:</span></div><div class="ace-line ace-line old-record-id-doxusmQRz7oSlOOryNc8WAZ8Znf"><span style="font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-HZGSdrliKo6ZHrxVK6SuEConsgh" data-list="bullet"><div><span style="font-size: 16px;">Web: Click the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></div></li><li class="ace-line ace-line old-record-id-TyGFdLztOo3HvpxLVBCuYP7XsHe" data-list="bullet"><div><span style="font-size: 16px;">App: Tap the dialog icon at the top right of the homepage (top left for MENA users) to view your notifications.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxus9FkJtaOBRPfrsNx1e7W4Cd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-X1BydOeBWodwYcx7xcNuaEhestg"><span style="font-size: 16px;">If your withdrawal from MEXC to another platform has not arrived, but the transaction shows as confirmed on the blockchain, you can copy the withdrawal TxID and contact the receiving platform's customer service team for assistance.</span></div><div class="ace-line ace-line old-record-id-UIordsj3QovRWgxlcV4uJk8qsfe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusMmIChHO33CeKBRDwPc79qg"><span style="font-size: 16px;">For instructions on how to locate your TxID, please refer to: <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1">How to Find TxIDs on MEXC</a>.</span></div><div class="ace-line ace-line old-record-id-CmOndI53eoWv1lxBVcyuMvsLs5f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D2Y9dHsevomva6xwKQUuulw9sHg"><span style="font-size: 16px;">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></div><div class="ace-line ace-line old-record-id-GLJEd8x8soOi8uxbK9LuNv4Ss0c"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VIDZdmV7KoNHk5x0h3eusWc3sAe"><strong>3. Withdrawal Returned by Receiving Platform</strong></h2><div class="ace-line ace-line old-record-id-doxusiFBXVMSvu14lLYCu2tyTmg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IiTddT9DooTLqoxGuqnuwbaUssc"><span style="font-size: 16px;">If a withdrawal to another platform is returned to your MEXC wallet, manual processing is required to credit the assets back to your account. Please follow the steps below:</span></div><div class="ace-line ace-line old-record-id-doxusXepldNn5CCm4ocQ1biQ6db"><span style="font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-C4DTdqmFvorZv3xgSr9uR2wBs2b" data-list="bullet"><div><span style="font-size: 16px;">Web: Go to the MEXC <a data-lark-is-custom="true" href="https://www.mexc.com">homepage</a> → scroll down and click <strong>Help Center</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">Uncredited Crypto Deposit</a></strong> → select <strong>Deposit to another platform returned to MEXC</strong>, then follow the instructions to complete the form.</span></div></li><li class="ace-line ace-line old-record-id-E29cdoPKDo5DRNxk55IuJCqfswg" data-list="bullet"><div><span style="font-size: 16px;">App: Open the MEXC App (homepage) → go to <strong>More</strong> → swipe to the bottom and tap<strong> Help Center</strong> → <strong>Uncredited Crypto Deposit</strong>→ select <strong>Deposit to another platform returned to MEXC</strong>, then follow the instructions to complete the form.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxus4tpKegR1cblvrHL8spzYhh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RTkUdXEdPoLOgoxeaLyuF0jGsog"><span style="font-size: 16px;">Manual credit processing will be completed within 1-3 business days. Please wait patiently after submitting your application.</span></div><div class="ace-line ace-line old-record-id-DpLyd6wvFo0RyNxghiuuECTXsjd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ww3FdKfdeoYobZxKHWRuPRAOsly"><span style="font-size: 16px;">Note: The amount returned may be different from the original withdrawal amount due to fees deducted by the receiving platform.</span></div><div class="ace-line ace-line old-record-id-doxusj7wVk1FrvJTfv5C8ajp27d"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TxTTd2T50oy1VvxU2HSu5j9WsHb"><strong>4. What to do if I forgot to enter the Memo or entered the wrong Memo?</strong></h2><div class="ace-line ace-line old-record-id-doxustOQttx6xtFDAjlRGoLS7yg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Dm0adRdSFooQVSxsJWJu9qRds9c"><span style="font-size: 16px;">If you realize that you forgot to include the Memo (or entered it wrong) <strong>before</strong> confirming the withdrawal via SMS or email, you can cancel the withdrawal on the <strong>Funding History</strong> page (under <strong>Withdrawal</strong>) and resubmit it with the correct address and Memo.</span></div><div class="ace-line ace-line old-record-id-doxusPT72PMN83XT6y16lDs0LRb"><span style="font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-D6W0drP4ioO3HtxOzOBu6lYnsWH" data-list="bullet"><div><span style="font-size: 16px;">Web: From the MEXC homepage, click <strong>Wallets</strong> on the top navigation bar → select <strong>Funding History</strong> → click on the <strong>Withdrawal</strong> tab, and cancel the request there.</span></div></li><li class="ace-line ace-line old-record-id-KcD7dbOGPoOR8gxXyjkuaenusnh" data-list="bullet"><div><span style="font-size: 16px;">App:On the MEXC App homepage, tap your <strong>profile icon</strong> at the top → select <strong>Transactions</strong> → <strong>Deposits/Withdrawals </strong>→tap the <strong>Withdrawal </strong>tab, and cancel the request there.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxus6FqmGvx0o7V82mLklmyMte"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusU5wUwUQuBkPqMpkcSXwyyb"><span style="font-size: 16px;">If you discover that you forgot to fill in or entered the wrong Memo after confirming the withdrawal via SMS or email, you can copy the withdrawal TxID and contact the receiving platform's customer service team to inquire about retrieving your funds.</span></div><div class="ace-line ace-line old-record-id-HQifddn8RoEYQyxANpvuo9zascc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C1hGdtI2Voqim6xWcffuqLnZsxd"><span style="font-size: 16px;">For instructions on how to locate your TxID, please refer to: <a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/how-to-find-txids-on-mexc/1">How to Find TxIDs on MEXC</a>.</span></div><div class="ace-line ace-line old-record-id-VbZSdEX80osZCexCYj2u55gNsq1"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OLUddG6lToxIn2x0eKbuTWn4s52"><span style="font-size: 16px;">Alternatively, you may also contact MEXC Customer Service for help retrieving the relevant TxID and associated transaction information.</span></div><div class="ace-line ace-line old-record-id-MqXXdA7ZYoi6oixsstMuDyYFs6E"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CEE7dKljko4WwZxZm79uF0Uzs1g"><strong>5. What to do if my withdrawal doesn't arrive?</strong></h2><div class="ace-line ace-line old-record-id-doxusrn0F1husgnjIwsy3ZLakWb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D4RjdVuEsoBZrqxa1czuwEqdsFh"><span style="font-size: 16px;">If the withdrawal status is <strong>Processing</strong>, the delay may be due to the nature of the blockchain network or potential network congestion. Please be patient while the withdrawal is being confirmed.</span></div><div class="ace-line ace-line old-record-id-doxusRz3hQdgBmczEs12m21tIFg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus4DozzeSNXmtB1wf51GDP1f"><span style="font-size: 16px;">If the status shows <strong>Withdrawal Successful</strong> but the funds have not arrived after a period of time, please be patient and wait until the transaction has reached the required number of confirmations on the blockchain as specified by the receiving platform. You may also copy the TxID from MEXC and contact the recipient platform's customer service team for further assistance.</span></div><div class="ace-line ace-line old-record-id-R6dTdbap1oIXvSx8t3mucrHWsUg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PLvodSA3zozkfTxzz1TupTW1sme"><span style="font-size: 16px;">If your withdrawal request has been pending for over 6 hours without a TxID being generated, please contact MEXC Customer Service immediately and provide a screenshot of the withdrawal request. We will assist in resolving the issue.</span></div><div class="ace-line ace-line old-record-id-doxus9uK7tBwpFrAdbdlsr25Srf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-R57NdOq1ho9SgNxkk8Zu7lXosfd"><span style="font-size: 16px;">For more details on withdrawal statuses, please refer to <a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/360020368251">Withdrawal Not Received</a>.</span></div><div class="ace-line ace-line old-record-id-doxusfoCW9dOvPqLCnSg3dassSe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Upi7dSMqhoMSi0xzdstuK2dxsWR"><strong>6. Token Activation</strong></h2><div class="ace-line ace-line old-record-id-doxus9TuZ1p0NoGEwhuKnT0WAbC"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KXNEdgPHFoNspvxUC4SuG8xuszc"><span style="font-size: 16px;">Due to differences in blockchain network mechanisms, certain tokens on specific mainnets require the recipient wallet address to be activated before a transfer can be successfully completed. If the token has not been activated in the wallet, the transfer may fail.</span></div><div class="ace-line ace-line old-record-id-DLBJdemCAo1iKpx2Lf1uynIUsOd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Yh1WdqUDzotwQNxDPmIukOaJsmc"><span style="font-size: 16px;">When you initiate a token withdrawal from MEXC, the system will automatically detect whether the destination address has been activated for that token. If not, you will receive a corresponding prompt during the withdrawal process.</span></div><div class="ace-line ace-line old-record-id-JnGLdmqOtoIGpZxDM7nuhpMjsjg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VzW3duG9WoF4u1xQFeiu55vKsVd"><span style="font-size: 16px;">You can also manually verify whether your token address is activated by checking it on the relevant blockchain explorer.</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KZZHdp1ewon0LSx4TX2uxDZzseb" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/articles/16062802356377" style="font-size: 16px;">How to Activate HBAR Token Address</a></div></li><li class="ace-line ace-line old-record-id-Dnp8d16vko2ruux92BautUkxsue" data-list="bullet"><div><a href="https://www.mexc.com/support/articles/16064085309465" data-lark-is-custom="true" style="font-size: 16px;">How to Activate XRP Token Address</a></div></li><li class="ace-line ace-line old-record-id-AwGMdnqm2onp6bx7u3Tu3a9zseg" data-list="bullet"><div><a href="https://www.mexc.com/support/articles/16065935448985" data-lark-is-custom="true" style="font-size: 16px;">How to Activate ALGO Token Address</a></div></li><li class="ace-line ace-line old-record-id-XBiad1vyvoEYhLxW1bWua2xxsRb" data-list="bullet"><div><a href="https://www.mexc.com/support/articles/16064877180057" data-lark-is-custom="true" style="font-size: 16px;">How to Activate APTOS Token Address</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusDwyVrhAj3Z0PSwIXum0qEh"><span style="font-size: 16px;"><br></span></div></div>
Unable to Complete KYC: Account Closure Guide
<div data-page-id="GfuPd8tWgorD7PxdV1ou0zmqsOh" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusdHuej4pDMAyvioWIv5eIsb"><strong>1. When Should You Apply for Account Closure?</strong></h2><div class="ace-line ace-line old-record-id-H4dGdstTqoC6EuxcvpUuG1CRsXe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZCwDd7WqjoRPPJxiZQwuxupysYc"><span style="font-size: 16px;">At MEXC, KYC is an important step to ensure account security and compliant platform operations. Some users may be unable to complete KYC due to personal reasons. As a result, certain account functions, such as deposits or withdrawals, may be restricted. To assist users who are unable to complete KYC, MEXC provides the "<a data-lark-is-custom="true" href="https://www.mexc.com/assets/clearance-application">Unable to Complete KYC - Account Closure</a>" service to help them properly handle their remaining assets.</span></div><div class="ace-line ace-line old-record-id-GuUZdG1qCobXYFxK5pQuRYlAssb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusZs5wzkOV4GoUwrcEvLgeGg"><span style="font-size: 16px;">If you cannot complete identity verification and no longer wish to use your account, you can submit an account closure application through the official channel. Once approved, MEXC will assist with processing your remaining assets.</span></div><div class="ace-line ace-line old-record-id-LsrQd4TB1o0BLbxjaswuvO0hsEd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusLm1o3wWad2LNy5w5U61DZe"><span style="font-size: 16px;">*BTN-<strong>Submit Application</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/clearance-application">https://www.mexc.com/assets/clearance-application</a>*</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusapWV2DU5W14GztNKwrVBjd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusjOroD0LN1ZCSx3KMb8txPb"><strong>2. How to Submit an Account Closure Application</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxusfU7Y3ZLnUzGbEA3W0IOZeD"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus37CbTZTMoRxsSqxOEf9Nr2"><span style="font-size: 16px;"><strong>Navigation:</strong> MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">website</a> → <a data-lark-is-custom="true" href="https://www.mexc.com/support">Help Center</a> → Self-Service → Unable to Complete KYC - Account Closure → Submit Application</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus7JHiMgSqTi0F0KZ4JAw8oW"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus8PhnTqQcFqp7Z7X4265YWf"><span style="font-size: 16px;">Open the account closure page, review the eligibility conditions and important notices, then follow the on-screen instructions to submit your application. Make sure all account information is accurate before confirming the request.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusxbopQlclPrzx5teEsFteoh"><span style="font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"5cb0749e-6026-42f3-9c8e-a5c4f8204ad3","height":1460,"width":2938,"currHeight":1460,"currWidth":2938,"natrualHeight":1460,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FOZGEbtvqto6R0Dxu25auqLiksvh%2F%3Fpreview_type%3D16","file_token":"OZGEbtvqto6R0Dxu25auqLiksvh","image_type":"image/jpeg","size":1,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxlgXlsEnDcbJI32Hn9qsLY0Yd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260730165746823a4zRhYaHtM5JPf.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPWkdFYnR2cXRvNlIwRHh1MjVhdXFMaWtzdmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94bGdYbHNFbkRjYkpJMzJIbjlxc0xZMFlkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PWkdFYnR2cXRvNlIwRHh1MjVhdXFMaWtzdmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/OZGEbtvqto6R0Dxu25auqLiksvh/?mount_node_token=doxlgXlsEnDcbJI32Hn9qsLY0Yd&mount_point=docx_image" data-width="2938" data-height="1460" data-lark-image-uri="drivetoken://OZGEbtvqto6R0Dxu25auqLiksvh" data-lark-image-width="2938" data-lark-image-height="1460" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusFDbX5NHBDumXl67Z4RYugh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuseRJYyPRoFG8i7A3lnHEtEg"><strong>3. What to Check Before Applying</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxusl7gQCSoZGF6ojBV96tGZ3b"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusa2SrKvWT6gKcd69fNX96cJ"><span style="font-size: 16px;">Before submitting an account closure application, carefully confirm the following three requirements.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxush0l0JlpIOpTO8Hl6z30jgh"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusay8KbpWC7YLhfV8VatDmDe"><span style="font-size: 16px;"><strong>1. Handle assets that cannot be withdrawn</strong><strong>.</strong> If your account contains an asset that cannot be withdrawn, trade, or convert it into an asset that can be withdrawn before applying. Otherwise, the relevant balance may not be transferred out successfully.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusIGWw31HagJD0oVD14Zf38k"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusewtSR9I5cO72xai5KKOzTh"><span style="font-size: 16px;"><strong>2. Confirm that the account has no risk control restrictions.</strong> Accounts subject to risk control restrictions cannot submit an account closure application. Contact MEXC Customer Service first to lift the restriction.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxuss8HGGJQjZR0pFnlgJx50Fb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOqGz05xapBUEGhIu6XRe6c"><span style="font-size: 16px;"><strong>3. Confirm that no </strong><strong>KYC</strong><strong> application has been submitted.</strong> You are not eligible for account closure if the account has already completed KYC or if a KYC application has already been submitted.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusvtb0LyUdvUErdwXgqh9rCe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusW4sTwp9wYiQzNqi6o3ER3e"><strong>4. What Happens After Approval?</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxuswtHVOlsjmVeCUk6eCU4psc"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusdwTGwpThXr9JrmXMuHEzWg"><span style="font-size: 16px;">Once the account closure application is approved, the following arrangements will apply.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusM1yFRdJZclsHPfwGtuwAvf"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusMxOrf8dPzOeEaxM0nQ7NAf"><span style="font-size: 16px;"><strong>Restricted funds become available.</strong> If the account contains restricted funds, they are expected to become available within approximately 10 minutes. After approval, only withdrawals and position closing will remain available. All other account functions will be disabled.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxus6DhabVBQyQiuv1AHJ0mLth"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusiKZ2Ja0FeGtG0BbmhsZPqd"><span style="font-size: 16px;"><strong>A seven-day asset handling period begins.</strong> Seven days after the application is approved, the account will no longer have access to MEXC services and will be permanently frozen. Withdraw all remaining assets before this period ends to avoid potential losses.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusOxzSEcLB8hUMFlh3TBDdXb"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxushu4kXpB5kj2fN79IOH9BHc"><span style="font-size: 16px;"><strong>The </strong><strong>account closure</strong><strong> cannot be reversed.</strong> Once the account enters account closure status, it cannot be restored, and the application cannot be canceled. Do not deposit any additional assets into the account, as they may become inaccessible or result in losses.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusqic8QDXkKXZGnEIMdkm7Wb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfRqTsCwAYYDrapvpPV18Mw"><strong>5. Important Reminder</strong></h2><div style="text-align:left" class="ace-line ace-line old-record-id-doxus1l93PzAsXc8ujQSZ38wdic"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxuslHSGrvNejHkBuaKNCA6Hdc"><span style="font-size: 16px;">Account closure is an irreversible action. Carefully consider whether it is necessary before submitting an application. If you proceed, follow the instructions above and withdraw all assets within the seven-day handling period.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxuso6Yrh1orjk3ekLTfsFBtu4"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusRMwUru3TaQRMFUNykGTpzg"><span style="font-size: 16px;">If you encounter any issues during the process, contact MEXC Customer Service through the MEXC website.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxussNpghIR8V69pnXoPoTk6wd"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-doxus1fMqmb1IxsRUpZwCUCUaJe"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Pf5idJ0fcoJ2G6xDOkTu2KCJsFf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-B0hidlvS6oXiezxXG2quXj5Msdf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-GKucdZ2gkoPwfexJHLiuAqBKs0f" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-LjmidzD23oaulsx4gxDuYouJsue" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-kyc-faq-342632287349720064" data-lark-is-custom="true" style="font-size: 16px;">MEXC KYC FAQ</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-doxusSaTXv2RXb2kizlh0IQoLmc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/why-did-my-kyc-verification-fail-17827791519720" data-lark-is-custom="true" style="font-size: 16px;">Why Did My KYC Verification Fail?</a></div></li></ul></div>
How to Cancel a Withdrawal
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you've initiated a withdrawal on the MEXC platform and wish to cancel it, follow the steps below:</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) If your withdrawal request is still in its early stages, such as <strong style="font-weight:bolder">Pending Verification</strong>, <strong style="font-weight:bolder">Under Review</strong>, or <strong style="font-weight:bolder">Pending Processing, </strong>a <strong style="font-weight:bolder">Cancel Withdrawal</strong> button will appear on the withdrawal page. You can simply click it to cancel the action yourself.</span></span></div><div><br></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250808153452103VeJAlSxFcIkQz6.png"></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) If your withdrawal status is <strong style="font-weight:bolder">Processing</strong>, it can no longer be canceled manually. In this case, you will need to contact Customer Service for assistance. Please note that successful cancellation is not guaranteed.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) If your withdrawal status shows as <strong style="font-weight:bolder">Pending Blockchain Confirmation</strong>, <strong style="font-weight:bolder">Pending Block Confirmation</strong>, or <strong style="font-weight:bolder">Withdrawal Successful</strong>, it cannot be canceled. Due to the anonymity of blockchain addresses, we are unable to trace the recipient. In such cases, you may need to try contacting the owner of the destination address through other means to resolve the issue.</span></span></div><div><br></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For a detailed explanation of the different withdrawal statuses and corresponding solutions, please refer to the</span></span><a href="https://www.mexc.com/announcements/article/360020368251"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Withdrawal Not Received</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> article for more information.</span></span></div><div><br></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Recommended Reading:</span></span></h3><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-make-a-withdrawal-on-mexc-/1">How to Make a Withdrawal on MEXC?</a></div></li><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1">How to Set Withdrawal Settings</a></div></li><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-export-deposit-and-withdrawal-history/1">How to Export Deposit and Withdrawal History</a></div></li></ul><div><br></div></div>
How to Activate HBAR Token Address
<div><h4><strong style="font-weight:bolder">Part 1. Why You Need to Activate the Token Address</strong></h4><div>Due to the special mechanism of the HBAR network, your wallet address must be activated with HBAR tokens (JAM/NADA, etc.) before transferring any tokens to the address. Please ensure that your wallet address has at least 10 HBAR tokens before activating any assets, as adding assets requires payment of network fees. If your withdrawal address does not have an active asset, you will not be able to withdraw.</div><div> </div><h4><strong style="font-weight:bolder">Part 2. How To Check Whether a Token Address Has Been Activated</strong></h4><div><strong style="font-weight:bolder">A. Status: Activated</strong></div><div>You can search for your address on the HBAR block explorer at <a href="https://app.dragonglass.me/"><u>https://app.dragonglass.me/</u></a> to check whether the corresponding assets have been activated, as shown in the figure below. If there are transfer records and the ACCOUNTS section shows that the activated tokens have been added, it means that you are able to transfer activated assets to this address.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013655718YBtK3ZmpzkaaD4.png" alt="1.png" style="max-width:100%;height:auto"></div><div> </div><div><strong style="font-weight:bolder">B. Status: Not Activated </strong></div><div>You can search for your address on the HBAR block explorer at <a href="https://app.dragonglass.me/"><u>https://app.dragonglass.me/</u></a> to check whether the corresponding assets have been activated, as shown in the figure below. If there are no transfer records and the <strong style="font-weight:bolder">ACCOUNTS</strong> section is empty, it means that no HBAR standard assets have been added to this address.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013657094w8lWoiRGMjoWfb.png" alt="2.png" style="max-width:100%;height:auto"></div><div> </div><h4><strong style="font-weight:bolder">Part 3.How To Activate Hbar Token Address</strong></h4><div>Firstly, go to the official website: <a href="https://hedera.com/"><u>https://hedera.com/</u></a> and click on the supported wallet addresses for the project: <a href="https://hedera.com/ecosystem/wallets-custody"><u>https://hedera.com/ecosystem/wallets-custody</u></a>.</div><div>For example, if you're using HashPack wallet: <a href="https://www.hashpack.app/"><u>https://www.hashpack.app/</u></a>, please follow the steps below to activate your wallet:</div><div> </div><ol start="1" style="list-style-type:decimal"><li><div>Install the wallet and create an account.</div></li><li><div>Transfer some main tokens to the generated address.</div></li><li><div>Click on [Add Token].</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013658499ntoJ0WJlvQa2fs.png" alt="3.png" style="max-width:100%;height:auto"></div><div> </div><ol start="4" style="list-style-type:decimal"><li><div>There are two ways to add the token: you can either select it directly, or add it via futures.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013700174SOvYUnQzeirXO3.png" alt="4.png" style="max-width:100%;height:auto"></div><div> </div><ol start="5" style="list-style-type:decimal"><li><div>Click [Associate Token] to add the token and wait for the addition to complete.</div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013701744XEk4gg6Ltbr8Aw.png" alt="5.png" style="max-width:100%;height:auto"></div></li><li><div>When the token you added appears on the interface, it means you have successfully added it to your wallet.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013703193lj9A6hTNpdLHoH.png" alt="6.png" style="max-width:100%;height:auto"></div></div><div> </div><div><p><strong style="font-weight:bolder">Part 4. Important Notes</strong></p><ol start="1" style="list-style-type:decimal"><li><div>To activate an HBAR address, you must first deposit 10 HBAR to the address, activate it, then manually add other tokens you want to deposit.</div></li><li><div>It is recommended to use the official wallet software for activation.</div></li><li><div>Please make sure the target address assets are activated before you withdraw, otherwise you won't be able to withdraw.</div></li></ol><div> </div></div>
How to Activate XRP Token Address
<div><h4><strong style="font-weight:bolder">Part 1. Why You Need to Activate the Token Address</strong></h4><div>Ripple's current mechanism requires an address to have at least 20 XRP in order for the address to be activated. Before an address can receive any Ripple assets other than XRP (XSPECTAR, SOLO, CORE-XRP, etc.), it must be manually operated to add assets. Before adding a new asset, please make sure the XRP balance in your account is 20 or more, as a transaction fee is required to be paid when adding. If your withdrawal address does not have activated assets, then you will not be able to withdraw.</div><div> </div><h4><strong style="font-weight:bolder">Part 2. How To Check Whether a Token Address Has Been Activated</strong></h4><div><ul style="list-style-type:disc"><li><div><strong style="font-weight:bolder">A. Status: Activ</strong> <strong style="font-weight:bolder">at</strong> <strong style="font-weight:bolder">ed</strong></div></li></ul></div><div>You can view the XRP block blockchain browser at: https://xrpscan.com/search as shown below. If token information is displayed in your address <strong style="font-weight:bolder">Trustlines</strong>, then you have activated the asset.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013704730Vt9YM0GBejwnbv.png" alt="1.png" style="max-width:100%;height:auto"></div><ul style="list-style-type:disc"><li><strong style="font-weight:bolder">B. Status: Not Activated</strong></li></ul><div>You can view the XRP block browser at: https://xrpscan.com/search as shown below. If you do not have any token information in your address <strong style="font-weight:bolder">Trustlines</strong>, then you do not have an activated asset.</div><div> </div><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290137060539ELHFR4yvL9RTK.png" alt="2.png" style="max-width:100%;height:auto"></div><h4> </h4><h4><strong style="font-weight:bolder">Part 3. How To Activate The XRP Token Address</strong></h4><div><div><strong style="font-weight:bolder">Example:</strong> The following example shows the operation for adding XTK tokens in SOLO DEX, involving the wallet address: <a href="https://www.sologenic.com/ecosystem/solo-wallet.">https://www.sologenic.com/ecosystem/solo-wallet</a>. Please follow these steps for activation.</div><div><div> </div></div></div><ol start="1" style="list-style-type:decimal"><li><div>First, install the wallet and generate an account.</div></li><li><div>Then transfer a portion of your XRP to the address of the generated account, at least 20 of them.</div></li><li><div>Click the [ <strong style="font-weight:bolder">Add Asset]</strong> button.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013707497xzaHaROBuEI0dx.png" alt="3.png" width="636" height="1237" style="max-width:100%;height:auto"></div><ol start="4" style="list-style-type:decimal"><li><div>There are two ways to add, by directly selecting or by adding a futures contract.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290137089065OzJoLxvNKnzdl.png" alt="4.png" style="max-width:100%;height:auto"></div><ol start="5" style="list-style-type:decimal"><li><div>Add directly: <strong style="font-weight:bolder">Known Issue</strong> <strong style="font-weight:bolder">rs</strong>. Manual entry: <strong style="font-weight:bolder">Custom</strong></div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013710298wjk7xWsAMm4TtO.png" alt="5.png" width="631" height="1217" style="max-width:100%;height:auto"></div><ol start="6" style="list-style-type:decimal"><li><div>Select or add the corresponding parameter and select the Issuer of the currency.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013711731gSvjcyOh4XUiVT.png" alt="6.png" style="max-width:100%;height:auto"></div><ol start="7" style="list-style-type:decimal"><li><div>Then select the corresponding <strong style="font-weight:bolder">issuer</strong>.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202304290137132113EzkC3fjk8zWC5.png" alt="7.png" style="max-width:100%;height:auto"></div><ol start="8" style="list-style-type:decimal"><li><div>After making your selection, click the <strong style="font-weight:bolder">[</strong> <strong style="font-weight:bolder">NEXT</strong> <strong style="font-weight:bolder">]</strong> button.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013714660pKdXSSOwuSlOAF.png" alt="8.png" style="max-width:100%;height:auto"></div><ol start="9" style="list-style-type:decimal"><li><div>Doublecheck the added parameters to ensure they are correct.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013716052mef9Xx2kciBtl0.png" alt="9.png" style="max-width:100%;height:auto"></div><ol start="10" style="list-style-type:decimal"><li><div>Wait for activation confirmation.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013717533s2NcWgYNFBHdtZ.png" alt="10.png" width="617" height="1240" style="max-width:100%;height:auto"></div><ol start="11" style="list-style-type:decimal"><li><div>When your added currency appears, it has been successfully added.</div></li></ol><div><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20230429013719005xFRbmaScRNcYY2.png" alt="11.png" width="610" height="1152" style="max-width:100%;height:auto"></div><h4> </h4><h4><strong style="font-weight:bolder">Part 4. Important Notes</strong></h4><ol start="1" style="list-style-type:decimal"><li><div>A reserve of 20 XRP is required for activating the XRP address, and 2 XRP is required to activate the token. Ensure you have sufficient assets before activating. Consult the XRP website for more information on retrieving locked reserves.</div></li><li><div>Activating via official wallet software is recommended.</div></li><li><div>Please make sure that the target address assets are activated before you withdraw your funds, otherwise you will be unable to withdraw your funds.</div></li></ol><div> </div></div>
How to Activate a PI Mainnet Wallet
<div data-page-id="GUDHdjuQCo939sxktdxuH1Rasjb" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxuspVE23Al3EHeptz9u8eDvRg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The Mainnet wallet activation feature is a tool introduced by Pi Network that allows users to activate their on-chain Pi wallet and interact with dApps before completing the full mainnet migration process.</span></div><div class="ace-line ace-line old-record-id-doxusdoD8dx6V4CF5vIuVGBNjOx"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-AmFhdY5bZomm3rxl69CuEsSwsAd"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step-by-Step Guide: Pi Wallet Activation</strong></span></h2><div class="ace-line ace-line old-record-id-doxusgNvOXl5gMZbWybVEhMJyOd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus52ksdIJQljCOlbx8RMWqBg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1) Download Pi Browser from the App Store or Google Play.</span></div><div class="ace-line ace-line old-record-id-ZnLAdKKVKoG0elxO75Zu7o0ds9d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2) Log in to Pi Browser with your Pi Network account.</span></div><div class="ace-line ace-line old-record-id-TjIwdOgt9oOEErxHhlUuisVBsJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3) Follow the on-screen instructions to set your username.</span></div><div class="ace-line ace-line old-record-id-URoHdEnM6ohuH0xtbBCuL35ysZe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4) Enter an invitation code if available. This step is optional.</span></div><div class="ace-line ace-line old-record-id-Ih15dZyUFolFyIxXkkfuYKmFsld"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ea8bfb01-d947-4587-a58a-f46e36ed919b","height":2157,"width":4173,"currHeight":2157,"currWidth":4173,"natrualHeight":2157,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJXQhbhhdeoKndUxfSCouwq5Zsec%2F%3Fpreview_type%3D16","file_token":"JXQhbhhdeoKndUxfSCouwq5Zsec","image_type":"image/png","size":1172672,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusEo3rwsaODdwGFJt2Rbelfd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226104050955iZTuce3z4ZKyf9.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKWFFoYmhoZGVvS25kVXhmU0NvdXdxNVpzZWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNFbzNyd3NhT0Rkd0dGSnQyUmJlbGZkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KWFFoYmhoZGVvS25kVXhmU0NvdXdxNVpzZWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JXQhbhhdeoKndUxfSCouwq5Zsec/?mount_node_token=doxusEo3rwsaODdwGFJt2Rbelfd&mount_point=docx_image" data-width="4173" data-height="2157" data-lark-image-uri="drivetoken://JXQhbhhdeoKndUxfSCouwq5Zsec" data-lark-image-width="4173" data-lark-image-height="2157" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxuscgLBlEaIgDlya3rnIraTId"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus1skNjJ7PSdMaziJn5x7KVb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5) Tap "Create a Pi Wallet to begin" to generate your Pi wallet.</span></div><div class="ace-line ace-line old-record-id-UTx5dP6HGokR7CxIcCBuMXKmsJf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6) If you already have a Pi wallet, you may choose to import it directly instead of creating a new one.</span></div><div class="ace-line ace-line old-record-id-EweZdC3lDoUmFlx8iqUuzGyDszf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">7) Copy and securely store your passphrase. This step is critical for wallet security and recovery.</span></div><div class="ace-line ace-line old-record-id-WDOEdMIlfojLdbx6fmOuLDUvsdb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">8) Finish the wallet creation process as instructed.</span></div><div class="ace-line ace-line old-record-id-BrdFd4uCFoMzv6xfhR3uXDIOsNb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"14f2cc65-fff7-410c-9799-3f1b0b88f887","height":2153,"width":4173,"currHeight":2153,"currWidth":4173,"natrualHeight":2153,"natrualWidth":4173,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FUgD6bqChuobkf8xJdyWuH2ntszf%2F%3Fpreview_type%3D16","file_token":"UgD6bqChuobkf8xJdyWuH2ntszf","image_type":"image/png","size":1056408,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusRhZzCgx2tR0xoAoZQ9GbVf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226104049666h8fTL2L0Unxlz1.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJVZ0Q2YnFDaHVvYmtmOHhKZHlXdUgybnRzemYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNSaFp6Q2d4MnRSMHhvQW9aUTlHYlZmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9VZ0Q2YnFDaHVvYmtmOHhKZHlXdUgybnRzemYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/UgD6bqChuobkf8xJdyWuH2ntszf/?mount_node_token=doxusRhZzCgx2tR0xoAoZQ9GbVf&mount_point=docx_image" data-width="4173" data-height="2153" data-lark-image-uri="drivetoken://UgD6bqChuobkf8xJdyWuH2ntszf" data-lark-image-width="4173" data-lark-image-height="2153" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-NrgVdW7rEoVTuvxVCQkuMX33sbc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Sxkedf8HDocT0NxqWrXu5J9Ismd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">9) Under "KYC with Pi" tap <strong>Complete Pi KYC</strong> to begin the KYC verification process.</span></div><div class="ace-line ace-line old-record-id-AsgodHuRloeyqlxjVBJu3gk4soh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">10) Follow the on-screen instructions and provide the required information, such as your name, date of birth, email address, and country, region, or territory on your ID, to complete KYC verification.</span></div><div class="ace-line ace-line old-record-id-RYGHda5sSoxsrlxVqikuTzjusKd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UPBnd8kCZogiyfxoOcuuO9qys0b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Note: Please ensure that KYC has been successfully completed and that your account holds at least 1 PI token in your mainnet balance.</span></div><div class="ace-line ace-line old-record-id-doxusmND8AGUmpmeAPUjvYdmnad"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a5dafaca-90a6-4910-b0bf-e8144a425810","height":460.22364217252397,"width":670,"currHeight":460.22364217252397,"currWidth":670,"natrualHeight":2150,"natrualWidth":3130,"pluginName":"imageUpload","scale":0.21405750798722045,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FILx3bdtt0oiknDxELhiulmOqsUb%2F%3Fpreview_type%3D16","file_token":"ILx3bdtt0oiknDxELhiulmOqsUb","image_type":"image/png","size":1213915,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusQPVyeTioXcPEACimzLypAI"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202512261040506004NqLPwUoOWpF4A.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJTHgzYmR0dDBvaWtuRHhFTGhpdWxtT3FzVWIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNRUFZ5ZVRpb1hjUEVBQ2ltekx5cEFJIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JTHgzYmR0dDBvaWtuRHhFTGhpdWxtT3FzVWIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ILx3bdtt0oiknDxELhiulmOqsUb/?mount_node_token=doxusQPVyeTioXcPEACimzLypAI&mount_point=docx_image" data-width="3130" data-height="2150" data-lark-image-uri="drivetoken://ILx3bdtt0oiknDxELhiulmOqsUb" data-lark-image-width="3130" data-lark-image-height="2150" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusQ8Yrid4XyBKO5f6xTcID5r"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxush0KyOmAvBSwYZlLpYh6qBc"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>
How to Activate a Canton Token Address
<div data-page-id="UdaTdlMT0obwc5xZdd6uEQw5sMA" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusXartQhKLEEANzP4imLVKzc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">This guide uses the Loop Wallet as an example to walk you through activating a Canton wallet address and enabling one-step transfers, helping you get started quickly and easily.</span></div><div class="ace-line ace-line old-record-id-doxushqVRDlrVpAFivswlNviTHg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TxuwdHEBAoil3ExhHLLuFP4IsBh"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 1: Create an Account</strong></span></h2><div class="ace-line ace-line old-record-id-doxuszhYsDR09t0GST0yVqxlzVd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WzGMdsu9comweYxEQmPuqhupsPd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Visit the official <a data-lark-is-custom="true" href="https://cantonloop.com/create-account">Loop account creation</a> page to begin the sign-up process. On the create an account page, you will need to provide two pieces of information: an invitation code and an email address. The invitation code is required. If you do not yet have one, please contact the Loop project team to obtain it. After completing the required fields, follow the on-screen instructions to finish signing up.</span></div><div class="ace-line ace-line old-record-id-doxusAnb1qZ6lulDxU7t1R1emYc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxuskvBeHJcesLbe3uj1O35Gzc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Create Loop Account</strong>&BTNURL=<a data-lark-is-custom="true" href="https://cantonloop.com/create-account">https://cantonloop.com/create-account</a>*</span></div><div class="ace-line ace-line old-record-id-doxusFEA08NrUFZd85tyUmLdKce"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"22ba4db2-0b3d-48bd-8617-2f76656fed6c","height":449,"width":1286,"currHeight":449,"currWidth":1286,"natrualHeight":449,"natrualWidth":1286,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBm0vbuiDEoiVgsxPW3Zukpy2sZc%2F%3Fpreview_type%3D16","file_token":"Bm0vbuiDEoiVgsxPW3Zukpy2sZc","image_type":"image/jpeg","size":43625,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxuswizJFXyLycYjnPHJS7CqPf" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103323873sC48PKn7b9Xx75.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCbTB2YnVpREVvaVZnc3hQVzNadWtweTJzWmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXN3aXpKRlh5THljWWpuUEhKUzdDcVBmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CbTB2YnVpREVvaVZnc3hQVzNadWtweTJzWmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Bm0vbuiDEoiVgsxPW3Zukpy2sZc/?mount_node_token=doxuswizJFXyLycYjnPHJS7CqPf&mount_point=docx_image" data-width="1286" data-height="449" data-lark-image-uri="drivetoken://Bm0vbuiDEoiVgsxPW3Zukpy2sZc" data-lark-image-width="1286" data-lark-image-height="449" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxus8Z40w57E2LqMMj823o9fuf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Sf6Pd8PBjoTYYXxaqykuHi59s7g"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 2: Sign In to Your Account</strong></span></h2><div class="ace-line ace-line old-record-id-doxusuYKg40s1tocvYwBDGzqgGc"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Mifyd3Qp8ojGtDx9mhJu7TpxsGb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Once you've signed up for an account, sign in to the Loop Wallet using your email address and password. After signing in, you will be taken to the wallet home page, where you can view your account balance and access wallet features.</span></div><div class="ace-line ace-line old-record-id-doxusZlCbzcgOp4WMEvfZn2Aiyc"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a180a8e3-a33c-4850-856d-fdbbc808c2d3","height":443,"width":1273,"currHeight":443,"currWidth":1273,"natrualHeight":443,"natrualWidth":1273,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJjwfbXKoooWwijxjYABuGvBtsNb%2F%3Fpreview_type%3D16","file_token":"JjwfbXKoooWwijxjYABuGvBtsNb","image_type":"image/jpeg","size":30741,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusB96fhaYpObsf8bg6seNDuc" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103323941JcBVYSoR9IUoSF.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKandmYlhLb29vV3dpanhqWUFCdUd2QnRzTmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNCOTZmaGFZcE9ic2Y4Ymc2c2VORHVjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KandmYlhLb29vV3dpanhqWUFCdUd2QnRzTmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JjwfbXKoooWwijxjYABuGvBtsNb/?mount_node_token=doxusB96fhaYpObsf8bg6seNDuc&mount_point=docx_image" data-width="1273" data-height="443" data-lark-image-uri="drivetoken://JjwfbXKoooWwijxjYABuGvBtsNb" data-lark-image-width="1273" data-lark-image-height="443" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusbbY9ocw5Yi9Dy7AIfycy7g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YOkYd1cFSomyYTxdgqluMdaPsxd"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 3: Open the Settings Page</strong></span></h2><div class="ace-line ace-line old-record-id-WIIPdsCB3oPzSIxwIFPusjW1sVe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SWZSd9COQovJ6txJfpQuzZv8sJb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the wallet interface, locate and select <strong>Settings</strong> to enter the account settings page.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusSqo8pz1odWxjFYwz9unFtb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"916e9fd6-4264-4c9c-a985-85009b4879b0","height":679,"width":1448,"currHeight":679,"currWidth":1448,"natrualHeight":679,"natrualWidth":1448,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWXcGbCCYaobWmBxvqDHua0pmslb%2F%3Fpreview_type%3D16","file_token":"WXcGbCCYaobWmBxvqDHua0pmslb","image_type":"image/jpeg","size":124054,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusIbSDi3X2It5PzEqUnYM3Tb" style="text-align: center;"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103324057eCRda9R2WkORrX.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXWGNHYkNDWWFvYldtQnh2cURIdWEwcG1zbGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNJYlNEaTNYMkl0NVB6RXFVbllNM1RiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XWGNHYkNDWWFvYldtQnh2cURIdWEwcG1zbGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WXcGbCCYaobWmBxvqDHua0pmslb/?mount_node_token=doxusIbSDi3X2It5PzEqUnYM3Tb&mount_point=docx_image" data-width="1448" data-height="679" data-lark-image-uri="drivetoken://WXcGbCCYaobWmBxvqDHua0pmslb" data-lark-image-width="1448" data-lark-image-height="679" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusnReCax7lizxWquA8xRbqSc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Xf4kdN0NxoF5eIxsybsucUyJsoO"><span style="font-family: arial, helvetica, sans-serif;"><strong>Step 4: Enable One-Step Transfers</strong></span></h2><div class="ace-line ace-line old-record-id-doxusnS6KSgeDMgiJeS9X1vI2Ed"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pm9adlq4ZoKBDGxWuFEuOkxgsKg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">On the Settings page, find <strong>One-step Transfers</strong> and toggle the switch on to complete the pre-approval process. Once enabled, transfers can be completed more conveniently, without the need to confirm each transaction individually.</span></div><div class="ace-line ace-line old-record-id-doxusOVXzIRZHy2x93fj6g2bHrd"> <span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"35c4893b-d474-4431-b67e-88be3e0757d2","height":747,"width":1170,"currHeight":747,"currWidth":1170,"natrualHeight":747,"natrualWidth":1170,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMA0KbbwNtoEoh9xu0wluicydsDd%2F%3Fpreview_type%3D16","file_token":"MA0KbbwNtoEoh9xu0wluicydsDd","image_type":"image/jpeg","size":77494,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusGvbga776lqvQZfvqWtACLb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251226103323968xQkpe8Fv2xI2m8.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNQTBLYmJ3TnRvRW9oOXh1MHdsdWljeWRzRGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNHdmJnYTc3NmxxdlFaZnZxV3RBQ0xiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NQTBLYmJ3TnRvRW9oOXh1MHdsdWljeWRzRGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/MA0KbbwNtoEoh9xu0wluicydsDd/?mount_node_token=doxusGvbga776lqvQZfvqWtACLb&mount_point=docx_image" data-width="1170" data-height="747" data-lark-image-uri="drivetoken://MA0KbbwNtoEoh9xu0wluicydsDd" data-lark-image-width="1170" data-lark-image-height="747" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusm99z3GJ7M0yhbEQtkYaQRg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gd0udleyIoBiSjxMwTOunRVYsgd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">After completing the above steps, your Loop Wallet setup is complete and your Canton token wallet and address will be activated and ready for use.</span></div><div class="ace-line ace-line old-record-id-doxus3XHgd9y4oatQFHauCurseW"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusJZZaeN6HUDutJWrItIlEWl"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-<strong>Buy CC</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/exchange/CC_USDT">https://www.mexc.com/exchange/CC_USDT</a>*</span></div><div class="ace-line ace-line old-record-id-doxusJ7RTRfrwJs2ZM32Tanwg1g"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>
MEXC Official Clarification Announcement Regarding Recent Online Rumors
<div data-page-id="Hdf5dYd0Oov1LBxAPrdufwssslf" data-lark-html-role="root" data-docx-has-block-data="false"><div class="ace-line ace-line old-record-id-WRCndYwOBo4abzxPp83uiLuRsLe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">MEXC is aware of false statements circulating online, including claims of withdrawal issues and liquidation risks. We would like to provide the following clarification to our users:</span></div><div class="ace-line ace-line old-record-id-SsfQdo9Buo438axSnjCupbu0s9f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BsitdlpBPoJsUpxpQ1IuKOrFs0e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>1) Platform Withdrawals: </strong>Withdrawals on MEXC are operating normally. In response to recent BTC price volatility, MEXC has doubled daily withdrawal limits to provide users with greater flexibility and convenience.</span></div><div class="ace-line ace-line old-record-id-OluDdDnGsoOr9sxQGfPu41xpsxb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RKQmdAkLnopKpnxe0vTulPiDspf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>2) Third-Party Services: </strong>MEXC does not offer wealth management, DeFi mining, staking, lending, or leveraged trading services on external platforms or through third-party institutions. User assets held on MEXC are not exposed to risks arising from such activities.</span></div><div class="ace-line ace-line old-record-id-RcUMdYAGsoybbNxMkwTuJLmLsDb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PxdYdR8ouoNAbwxULaEureBhsJg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>3) Compliance and Support: </strong>As a global exchange platform, MEXC strictly complies with KYC and digital asset regulations across all operating jurisdictions. If you encounter any withdrawal-related risk control prompts, please contact our online Customer Service team, available 24/7 to assist you.</span></div><div class="ace-line ace-line old-record-id-GZhedMZQwo6Q5DxfgysuaweBsyf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MTdOdfMUSojddMx6dqfuqR2dsTh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>4) Chinese</strong><strong> Mainland</strong><strong> Users: </strong>MEXC completed the offboarding of all Chinese mainland users in December 2021. Users who have not yet withdrawn their assets are advised to do so at their earliest convenience.</span></div><div class="ace-line ace-line old-record-id-T3fBdjeaDo4G1bxEhE5uRgN0soV"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>