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<div data-page-id="YOoGdz66forlMzxZGauuMxeIsLc" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-K3m3dWX3toLd5QxQw8hukJ0rsKf"><strong>1. What are stock vouchers?</strong></h2><div class="ace-line ace-line old-record-id-UbuhdykFLob0WWxo6wvuzQgssWd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LuM5dH72pojE9zxGbWwuzZubsCg"><span style="font-size: 16px;">MEXC provides stock vouchers to help users participate in US stock trading at a lower cost. Users can obtain these vouchers by participating in platform events and redeem them for actual stock assets or cash rebates when the relevant conditions are met.</span></div><div class="ace-line ace-line old-record-id-CoYDdfsPYoZ1u5xYbWuuVxxssRh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DZJYd0KfBoOeKpxfau1usSsbsTc"><span style="font-size: 16px;">Stock reward vouchers are mainly divided into two types: stock redemption vouchers and stock cash vouchers. The key difference is that a stock redemption voucher corresponds to a specific stock and can only be redeemed for that designated stock, while a stock cash voucher is a fund specifically used to purchase US stocks and offers greater flexibility.</span></div><div class="ace-line ace-line old-record-id-BIV7dddCAo9znsx7hSdu1fDNsed"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-T29LdQhWXo8vnjx91fNuyn1vsiD"><span style="font-size: 16px;">*BTN- <strong>Trade RealStocks</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/trade-stocks">https://www.mexc.com/trade-stocks</a>*</span></div><div class="ace-line ace-line old-record-id-ANeFdzTRPoWPaDx3xiDuQr4HsKd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CMpVd7H90oXBvxxs4NHuHmjCstG"><strong>2. What is a stock redemption voucher?</strong></h2><div class="ace-line ace-line old-record-id-GHXhdtEUioXDxIxmJKPu3AiVsEw"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-E2A0dJDbgo6vIsx4wMcueGmUsKe"><span style="font-size: 16px;">A stock redemption voucher represents the right to redeem shares of a specific stock. Each stock redemption voucher corresponds to a fixed US stock, and users can only redeem it for that designated stock. For example, a $10 Tesla stock redemption voucher can only be used to obtain $10 worth of Tesla stock and cannot be redeemed for other stocks.</span></div><div class="ace-line ace-line old-record-id-YMETdhNrToeEErxAFcOu208CsGg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GNvtdyUdyogqcGxdLESuhHaNsTe"><span style="font-size: 16px;">Stock redemption vouchers are divided into face-value and share-quantity. After redemption, users need to wait for review. Once approved, the stock will be automatically credited to the user's US stock account.</span></div><div class="ace-line ace-line old-record-id-ATYwdufKdowzHfxe6AGueD8Ksob"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GM1JdrAKIomQDCx98v4uBRzrsUg"><strong>3. What is a stock cash voucher?</strong></h2><div class="ace-line ace-line old-record-id-S3WmdKmw9ojQBYxpO40upomGsse"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YEZ1d7HBIoM2UXxjgAQuLnvOsYd"><span style="font-size: 16px;">A stock cash voucher is essentially a fund specifically used to purchase US stocks, offering more flexibility than a stock redemption voucher. For example, a $10 general stock cash voucher can be used to purchase $10 worth of any US stock.</span></div><div class="ace-line ace-line old-record-id-NB7jdJDSNoRcexxswyTuxnzAsbh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FJqVd6CwIos1TTxPLtquvi44sqc"><span style="font-size: 16px;">Stock cash vouchers are divided into the following two types:</span></div><div class="ace-line ace-line old-record-id-FJJ9d7Dk6oFqw4x8cHbuORF2sne"><span style="font-size: 16px;"><strong>General stock cash voucher:</strong> Applicable to all US stock trades. After the trade is completed, the rebate will be automatically credited to the user's account.</span></div><div class="ace-line ace-line old-record-id-DJ6EdChMQoR6rMxBfDPuyNujs6e"><span style="font-size: 16px;"><strong>Select</strong><strong> stock cash voucher:</strong> Only applicable when purchasing a specific stock. It supports two usage methods: direct redemption into stock or order-based rebate.</span></div><div class="ace-line ace-line old-record-id-B9l3dW8dNoStbyx5E7PuiujPsTf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-OaaWdSlO3otu4jxgb84u0pawsAb"><strong>4. Where can I view my stock vouchers?</strong></h2><div class="ace-line ace-line old-record-id-MZE4dLB40o1fV0xZcKwuAP2Wszb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BWUHdTLm4o7EpUxGOGpuNP4YsNd"><span style="font-size: 16px;">Currently, the stock voucher feature is only supported on the App. Web is not supported yet.</span></div><div class="ace-line ace-line old-record-id-ZojCdNtAvolCurxQwHjuLuNXsGc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VGqFd8igAos3DExsIbHu3H4Dsbe"><span style="font-size: 16px;">You can view your vouchers through the following path: MEXC App → <strong>Stocks</strong> → <strong>My</strong> → <strong>My Vouchers</strong> → view all stock vouchers.</span></div><div class="ace-line ace-line old-record-id-OCNmd6PgUoK8nYx3Ndduc3Pms4c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JcozdB1uyoBVboxCCFbu3W0wsWb"><span style="font-size: 16px;">Please make sure your App has been updated to the latest version to access the full US stock feature experience.</span></div><div class="ace-line ace-line old-record-id-Wrd9d6Wh9oKkg4xb0RquQLrTsQf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VM99df64jonWSCxEbbWu1Dptsed"><br></div><div class="ace-line ace-line old-record-id-LrBodZKPkoWxFxxcNeiu010Zs7g"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-L5yadPYwcoEaebxUGNfuQp35sld"><strong>5. How do I redeem a stock redemption voucher?</strong></h2><div class="ace-line ace-line old-record-id-T5KldGu5zo52jvxolq7uAhRvsLd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VVRkdZWbwoTHIExblQOumNCFsod"><span style="font-size: 16px;">The operation process is the same for stock redemption vouchers by face value or by share quantity.</span></div><div class="ace-line ace-line old-record-id-ANBsdosRuom2gPxNN7Pu3G01s2c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Px2Dd0wk3ozHfJxUZAGuo6Nvs2c"><span style="font-size: 16px;">Users only need to select the stock voucher they want to use in the Voucher Center and tap <strong>Redeem Stock</strong> to submit the application. After the redemption application is submitted, the status will show <strong>Redeeming</strong>. The redemption can only be completed after backend review is approved, and the corresponding US stock assets will then be automatically credited.</span></div><div class="ace-line ace-line old-record-id-QJIXd9QWCoLHAjxmSBIuJtJrsRd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-X0sidlFbWo1M0ixW95yuH2q1szb"><br></div><div class="ace-line ace-line old-record-id-BOqJd8RyBorHQCxlGj6uLojTswd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VUZfdKyILoHiH1xmGtsuQyposCc"><strong>6. How do I use a general stock cash voucher?</strong></h2><div class="ace-line ace-line old-record-id-ZXZ5dlToNo2qnSxgdyfu1eKis0f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OHLxdzr7coPTeYx5MFAu1LKJsVd"><span style="font-size: 16px;">A general stock cash voucher applies to all US stock trades and can only be used when buying stocks. After the trade is completed, the platform will return the corresponding amount to the user's account in cash. Users can view the cashback details in <strong>Funding History</strong>, where the rebate entry will be displayed under the event reward type.</span></div><div class="ace-line ace-line old-record-id-S2tzdtgSeoUnBdxySYvuDYdrsgb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GmR6duqWropBBpxpstZu4DN1s8g"><span style="font-size: 16px;">A select stock cash voucher can only be used when purchasing a specific US stock and supports two usage methods.</span></div><div class="ace-line ace-line old-record-id-MDWEdAE45oK4Fax0BE0uQTbHsGe"><span style="font-size: 16px;">1. Direct redemption: Users can directly redeem the cash voucher for the designated stock in the Voucher Center. If they also hold a general cash voucher, it can be used together. However, the total amount must be enough to purchase at least 1 share, and approval by the relevant team is required.</span></div><div class="ace-line ace-line old-record-id-BsxKdeiYIoCpXHxHxH8ufHA8sMe"><span style="font-size: 16px;">2. Order-based rebate: When purchasing the designated stock, the voucher is automatically applied. After the trade is completed, the cash rebate will be credited to the account.</span></div><div class="ace-line ace-line old-record-id-Fz04dkxljoM61px93oGuZGGqssg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GTbDdKxLAonTrLxBo2curi8As03"><br></div><div class="ace-line ace-line old-record-id-T4yndquELoJx5dxs7s0udmG7sDy"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-A3and0FQBoBPKgxppriuI3VYsvb"><strong>7. What should I keep in mind when using stock vouchers?</strong></h2><div class="ace-line ace-line old-record-id-X6LVd8XjBo0ZEnxgf2IuNz8Vsrg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Nznwdx1R8olL6Vx9mEAuEJ1Sskb"><span style="font-size: 16px;">Please note the following when using stock vouchers:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BLmHdNzHkoI9USxjFyuuZ1FRsQh" data-list="bullet"><div><span style="font-size: 16px;">All voucher operations must be completed through the MEXC App. Web is not supported yet.</span></div></li><li class="ace-line ace-line old-record-id-G2bQd3MIio8wD3x6U4Fu0fPvszg" data-list="bullet"><div><span style="font-size: 16px;">Redemption of stock vouchers and some cash vouchers requires review. Please wait patiently for the processing result.</span></div></li><li class="ace-line ace-line old-record-id-Jj17dbw91oZuD5xfjuMuhHlcsRb" data-list="bullet"><div><span style="font-size: 16px;">When directly redeeming a select stock cash voucher, please make sure the amount is enough to purchase at least 1 share. Otherwise, the redemption cannot be completed.</span></div></li><li class="ace-line ace-line old-record-id-OCBKdA060oNARhxaRmYuGeIgsDp" data-list="bullet"><div><span style="font-size: 16px;">It is recommended that you check the Voucher Center regularly and use vouchers that are about to expire in time to avoid missing out on US stock benefits.</span></div></li></ul><div class="ace-line ace-line old-record-id-TaFKdFyJmoWArXxDfqCuieAiswS"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-XX9odr3myoffYjxMq9judoGSsNh"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-D2NedfBfEoZ2c1xFpbUuBLcIsBg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/17827791535795" style="font-size: 16px;">What Is RealStocks? </a></div></li><li class="ace-line ace-line old-record-id-BDD4dVhxeokIiFxx2Abu4aAlsPG" data-list="bullet"><div><a href="https://www.mexc.com/support/article/realstocks-trading-faq-382924861612411904" data-lark-is-custom="true" style="font-size: 16px;">RealStocks Trading FAQ </a></div></li><li class="ace-line ace-line old-record-id-CpYFdz3adoOQetxUOxOuthkystd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-choose-the-right-us-stocks-for-you-370640610900656128" data-lark-is-custom="true" style="font-size: 16px;">How to Choose the Right US Stocks for You</a></div></li><li class="ace-line ace-line old-record-id-SeDOdJ0PNokhZixC4VCuqeoPscw" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-us-stock-order-types-explained-369454005926051840" data-lark-is-custom="true" style="font-size: 16px;">Common US Stock Order Types Explained</a></div></li><li class="ace-line ace-line old-record-id-FJjEdqpCxovCGix4vo2uzqdHsrd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/understanding-the-basic-trading-rules-of-the-us-stock-market-353097164145019904" data-lark-is-custom="true" style="font-size: 16px;">Understanding Basic Trading Rules of the US Stock Market</a></div></li></ul><div class="ace-line ace-line old-record-id-OFQTdJ59UocuhExZqzOuxk7Zs3e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DzvydzatRoFnRax7a9SuWUw2sr2"><strong style="font-size: 16px;">Disclaimer:</strong></div><div class="ace-line ace-line old-record-id-S55zdbKowox8yMxIGFou7i7nsHd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G2JTdx85IocruAxSEkGuBggPsXd"><span style="font-size: 16px;">The information provided herein is for informational and educational purposes only and does not constitute financial, investment, tax, or legal advice. MEXC is not a registered investment advisor or broker-dealer. All investment strategies and investments involve risk of loss. Any content contained herein should not be relied upon as advice or construed as providing recommendations of any kind. Always conduct your own research and consult with a licensed financial professional before making any investment decisions.</span></div><div class="ace-line ace-line old-record-id-AqzRdrnNSoFJxQxkbSpuKJIEsVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-V7pXdUDnioezpBxGsqgurYxvsQd"><span style="font-size: 16px;">By participating in these investment activities, you risk losing ALL OR SUBSTANTIALLY ALL OF YOUR ASSETS. Please understand and evaluate the risk of trading and assess your risk tolerance carefully before conducting any trading or investment activities.</span></div></div>

<div data-page-id="DHmfd5CdpoaCesxNY8purYXOsQe" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-MhnTdTWtqoDqsZx2zO8uP5m9sXg"><span style="font-size: 16px;">If you find that your account asset balance does not match your expectations, please do not worry. This article lists several common causes and corresponding troubleshooting methods to help you quickly identify the issue.</span></div><div class="ace-line ace-line old-record-id-Q1Hhd6FuEoJvbwxGb3kuR1T5sKg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-UIiZdir20oZ0t4x9Hl3uEt5Wsle"><strong>1. Common Issues and Solutions</strong></h2><div class="ace-line ace-line old-record-id-TfvOdIDvWoly1MxraCEuMg8Asbf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SdF5dQxiLoQAMsxlf3Ju6nXws4b"><span style="font-size: 16px;">1.1 Logged into a wrong account</span></h3><div class="ace-line ace-line old-record-id-VByMdZL1KowZ3Vx144uuUzMxsUe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IIvHd2SKloenoLxqdCxuXXbBstf"><span style="font-size: 16px;"><strong>Reason: </strong>You may have multiple accounts (such as a main account, sub-accounts, or accounts created through different sign-up methods). The account you are currently logged into may not be the one where your assets are stored.</span></div><div class="ace-line ace-line old-record-id-Jp7Nd7S0lof3nwxTZnLuZLpEsBf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BbN8dhAnzoI2lpxo0PXurxEbsMe"><span style="font-size: 16px;"><strong>Typical Case (Mobile Number Sign-Up):</strong> When signing up with a mobile number, entering "+84 13800000000" and "+84 013800000000" (with an extra leading "0" in the mobile number) will be recognized by the system as two different accounts. In this situation, you may have inadvertently logged into a similar but different account.</span></div><div class="ace-line ace-line old-record-id-WBEpdW97joo8uNxoTXduPQ9HsTN"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GP3MdIbaaoNNs5xt6Yau6n40sTd"><span style="font-size: 16px;"><strong>Troubleshooting Suggestions:</strong> Log out of the current account and carefully verify the mobile number you usually use (pay attention to whether there is a leading "0"), check the email address or third-party login method, and log in again using the correct account information.</span></div><div class="ace-line ace-line old-record-id-WhsBd4oeVo7pqfxsS9Zu1DB0sBl"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-N7v8dUDcSoPLIQxMWeOu8TUCsyA"><span style="font-size: 16px;">1.2 Hide Small Balances feature enabled</span></h3><div class="ace-line ace-line old-record-id-ABZfdggGco7afMxDy4BuPBudsbb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZWJidIAoToFu3GxSkrJu0cZZsLY"><span style="font-size: 16px;"><strong>Reason:</strong> The platform provides a <strong>Hide Small Balances</strong> feature, which automatically hides token holdings that value falls below a preset threshold. By default, assets worth less than 1 USDT will be hidden, which is why you cannot see these assets.</span></div><div class="ace-line ace-line old-record-id-OO2GdyjJyoobaNxXLiTuFu9Dsjh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GuNxdpy25oVouwx0IJHucW7wsoe"><span style="font-size: 16px;"><strong>Troubleshooting Suggestion:</strong> Locate the <strong>Hide Small Balances</strong> toggle on the Assets page, disable the feature, refresh the page, and check the previously hidden tokens again.</span></div><div class="ace-line ace-line old-record-id-Tk0Zd05YLohduBxR2cCuX55Jsxf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-L6LGdGOmlowKfCxRnuru4L2RsDf"><span style="font-size: 16px;">*BTN-<strong>Go to the Assets page</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/spot">https://www.mexc.com/assets/spot</a>*</span></div><div class="ace-line ace-line old-record-id-QouUdSIhGoDWcIxOSEVupkyrsgd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"61c3dd1a-3c19-4b73-921c-5f634aa1b6f7","height":1450,"width":2936,"currHeight":1450,"currWidth":2936,"natrualHeight":1450,"natrualWidth":2936,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FOOSEbuEmYooGHdxQmT7ud1LssUb%2F%3Fpreview_type%3D16","file_token":"OOSEbuEmYooGHdxQmT7ud1LssUb","image_type":"image/png","size":499082,"comments":[]}]}" class="image-uploaded gallery old-record-id-SLLadDZuWocYmRxfVm7uxGoAswg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111714409g3ys8r7UgR00HF.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPT1NFYnVFbVlvb0dIZHhRbVQ3dWQxTHNzVWIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiU0xMYWREWnVXb2NZbVJ4ZlZtN3V4R29Bc3dnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PT1NFYnVFbVlvb0dIZHhRbVQ3dWQxTHNzVWIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/OOSEbuEmYooGHdxQmT7ud1LssUb/?mount_node_token=SLLadDZuWocYmRxfVm7uxGoAswg&mount_point=docx_image" data-width="2936" data-height="1450" data-lark-image-uri="drivetoken://OOSEbuEmYooGHdxQmT7ud1LssUb" data-lark-image-width="2936" data-lark-image-height="1450" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-TyP3dGJ6VoBdvLxAXCduY7TnszI"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-BoT7dBXLToYjlnxnfyhuR9mFsme"><span style="font-size: 16px;">1.3 Token has been delisted or trading has been suspended</span></h3><div class="ace-line ace-line old-record-id-GPCFdddZ8ooCs0xcaJVuZi7DsEb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UhOqd3MyToOpx6x3kabuXLbesbc"><span style="font-size: 16px;"><strong>Reason:</strong> If a token you hold has been delisted by the platform, it may no longer appear in your spot account, but can still be viewed through <strong>Delisted</strong> on the <strong>Hide Small Balances</strong> or the <strong>Assets</strong> page.</span></div><div class="ace-line ace-line old-record-id-VEgldXhumomQvJxe74kuEGXhs47"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IFCgdAD5WojMX2xOUrcubzsXshe"><span style="font-size: 16px;"><strong>Troubleshooting Suggestions:</strong> Go to <strong>Assets</strong> → <strong>Spot</strong> → <strong>Hide Small Balances</strong> or search for the token name to confirm whether it has been moved to the non-trading zone due to delisting.</span></div><div class="ace-line ace-line old-record-id-UOtddD58Zopgz9x5jrluvA2csKc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ef2fd06b-54f2-4a09-afa0-9628fe83e5d3","height":1452,"width":2938,"currHeight":1452,"currWidth":2938,"natrualHeight":1452,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FK7QVbdVW6oZLsmxGeLsuCF4Zs6f%2F%3Fpreview_type%3D16","file_token":"K7QVbdVW6oZLsmxGeLsuCF4Zs6f","image_type":"image/png","size":539696,"comments":[]}]}" class="image-uploaded gallery old-record-id-Up7bdDSaKoKbRIxCQxfu9yIZsHf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111714343w2tsCAsYNprJlb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLN1FWYmRWVzZvWkxzbXhHZUxzdUNGNFpzNmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVXA3YmREU2FLb0tiUkl4Q1F4ZnU5eUlac0hmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LN1FWYmRWVzZvWkxzbXhHZUxzdUNGNFpzNmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/K7QVbdVW6oZLsmxGeLsuCF4Zs6f/?mount_node_token=Up7bdDSaKoKbRIxCQxfu9yIZsHf&mount_point=docx_image" data-width="2938" data-height="1452" data-lark-image-uri="drivetoken://K7QVbdVW6oZLsmxGeLsuCF4Zs6f" data-lark-image-width="2938" data-lark-image-height="1452" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-O8RXdxgayop4AMxliAQurOFMsab"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-XQpBdDomCoay22xkx6CuBNfLsHf"><span style="font-size: 16px;">1.4 Decline in token prices leads to a reduction in overall valuation</span></h3><div class="ace-line ace-line old-record-id-XhijdM6DooMRz5xsPzouYog1sef"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RcIEdG3hCo2qsdxwx35uxLK5seh"><span style="font-size: 16px;"><strong>Reason:</strong> Crypto asset prices are highly volatile. Even if your holdings remain unchanged, the total asset valuation denominated in fiat currency or stablecoins will decrease accordingly when market prices fall.</span></div><div class="ace-line ace-line old-record-id-PsYKdl7uIodAx5xAmtjuD9a9sAd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BlAfderPTowYBbxvoYauEs42sNg"><span style="font-size: 16px;"><strong>Troubleshooting Suggestion</strong>: Compare the holdings snapshot at a specific point in time with the current market value. This is not a loss of assets, but rather normal market price fluctuation.</span></div><div class="ace-line ace-line old-record-id-DOdJdPDf3o09BLxuGRluPdzwsSe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FSNqd8QrToMgknxARlTukS2Ospb"><span style="font-size: 16px;">1.5 Transactions resulting in losses (including Spot and Futures)</span></h3><div class="ace-line ace-line old-record-id-Gul7dBCWCoy3SkxSc82ubwnTstg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z5xDd4QFCopm1ax6ySMuENInswh"><span style="font-size: 16px;"><strong>Reason:</strong> Whether in Spot trading or Futures trading, when you sell an asset at a price lower than the purchase cost, or when a Futures position is forcibly liquidated or actively closed at a loss, the account equity will decrease directly.</span></div><div class="ace-line ace-line old-record-id-A5mbdXKW7oN1RTxcfFSuIvT8sxd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TNJfdY1mXo6Ud3x3tewuKO6Tsic"><strong style="font-size: 16px;">Troubleshooting Suggestions:</strong></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KXaHdiGsVo5R82xEd4Buc3E0sHf" data-list="bullet"><div><span style="font-size: 16px;">Check the Spot order history to see if there are any records of selling at a loss.</span></div></li><li class="ace-line ace-line old-record-id-SGuYdEmnGou4tSxlEAFuqhXUsAb" data-list="bullet"><div><span style="font-size: 16px;">Check the <strong>Realized </strong><strong>PNL</strong> and <strong>Closed Orders</strong> in the Futures account to confirm whether there were any forced liquidations or trading losses.</span></div></li></ul><div class="ace-line ace-line old-record-id-OdzzdyN0Co0Jy7xQHLYuF3x0sAS"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"85527211-4f89-40f7-924e-6c87e494c0df","height":576,"width":2294,"currHeight":576,"currWidth":2294,"natrualHeight":576,"natrualWidth":2294,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FL5tibrOewobFQDxQsRLuI6gUsXg%2F%3Fpreview_type%3D16","file_token":"L5tibrOewobFQDxQsRLuI6gUsXg","image_type":"image/png","size":182674,"comments":[]}]}" class="image-uploaded gallery old-record-id-JUPNdPYsYoyoeBxFg6iubMQrs2e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111714186sC1fzqTESx7aQJ.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJESG1mZDVDZHBvYUNlc3hOWThwdXJZWE9zUWUiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc2MTEwODU4NzgwOTc2MTIyMTQiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiTDV0aWJyT2V3b2JGUUR4UXNSTHVJNmdVc1hnIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoxODI2NzQsInNjYWxlIjoxLCJ3aWR0aCI6MjI5NCwiaGVpZ2h0Ijo1NzYsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibmV4dE51bSI6MCwibnVtVG9BdHRyaWIiOm51bGx9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX19LCJhcmVhX2NvbW1lbnRzIjp7fX0=" data-suite="eyJmaWxlVG9rZW4iOiJMNXRpYnJPZXdvYkZRRHhRc1JMdUk2Z1VzWGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSlVQTmRQWXNZb3lvZUJ4Rmc2aXViTVFyczJlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MNXRpYnJPZXdvYkZRRHhRc1JMdUk2Z1VzWGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/L5tibrOewobFQDxQsRLuI6gUsXg/?mount_node_token=JUPNdPYsYoyoeBxFg6iubMQrs2e&mount_point=docx_image" data-width="2294" data-height="576" data-lark-image-uri="drivetoken://L5tibrOewobFQDxQsRLuI6gUsXg" data-lark-image-width="2294" data-lark-image-height="576" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-I2E2dre1LounxQx8C0hul7xAsCb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-QrWYdLRYOoAEsBxXOv4utfplsNe"><span style="font-size: 16px;">1.6 A withdrawal was carried out</span></h3><div class="ace-line ace-line old-record-id-MjdIdmJrFov0pNxlKRPuHDzpsfh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LuFFdGDHfoHUaNxR1z0uyxtEsDg"><span style="font-size: 16px;"><strong>Reason:</strong> If you have previously withdrawn assets from the platform to an external wallet or another account, these assets will be deducted from your platform account balance. </span></div><div class="ace-line ace-line old-record-id-BMmXdNqs8o0dJhxx6FiuAfdxsrh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GtUWdFXsqopccQxRMEyua6VAskb"><span style="font-size: 16px;"><strong>Troubleshooting Suggestion:</strong> Go to <strong>Funding History</strong> → <strong>Withdrawal</strong>, verify the withdrawal time, address, and amount, and confirm whether the operation was intended.</span></div><div class="ace-line ace-line old-record-id-Kq7rdeztqokuy2xRmUdu0NQDs6c"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"6a133b94-a4f3-46f1-94bb-b3ed20f2b421","height":1210,"width":2938,"currHeight":1210,"currWidth":2938,"natrualHeight":1210,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWNWCbtvRFomeNvxR7oWuPd5bsBe%2F%3Fpreview_type%3D16","file_token":"WNWCbtvRFomeNvxR7oWuPd5bsBe","image_type":"image/png","size":350250,"comments":[]}]}" class="image-uploaded gallery old-record-id-NUYrdLNt6o9lwwxZ6ggu0CYOsRb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111714770qHTJ9PCWEHG6EU.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJESG1mZDVDZHBvYUNlc3hOWThwdXJZWE9zUWUiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc2MTEwODU4NzgwOTc2MTIyMTQiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiV05XQ2J0dlJGb21lTnZ4UjdvV3VQZDVic0JlIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjozNTAyNTAsInNjYWxlIjoxLCJ3aWR0aCI6MjkzOCwiaGVpZ2h0IjoxMjEwLCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6e319" data-suite="eyJmaWxlVG9rZW4iOiJXTldDYnR2UkZvbWVOdnhSN29XdVBkNWJzQmUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTlVZcmRMTnQ2bzlsd3d4WjZnZ3UwQ1lPc1JiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XTldDYnR2UkZvbWVOdnhSN29XdVBkNWJzQmUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WNWCbtvRFomeNvxR7oWuPd5bsBe/?mount_node_token=NUYrdLNt6o9lwwxZ6ggu0CYOsRb&mount_point=docx_image" data-width="2938" data-height="1210" data-lark-image-uri="drivetoken://WNWCbtvRFomeNvxR7oWuPd5bsBe" data-lark-image-width="2938" data-lark-image-height="1210" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ITgFdQCVRoWeK9xTTEFuM5RQs9g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ARfTdGFJ8og22kx4wqPu1Lcrs5e"><span style="font-size: 16px;">If you are still unable to resolve the issue after following the steps above, please contact the MEXC customer service team for professional support.</span></div><div class="ace-line ace-line old-record-id-OmpOdFMJ4oxGLIxl216uWERYsgg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-REvMd8gCIo7G7qxoJh5uWCkRsIe"><strong>2. How to Comprehensively Analyze the Causes of Asset Changes</strong></h2><div class="ace-line ace-line old-record-id-NLPsdHzQ4oGo3Wxvdm5uxBIhsGb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-L72DdrwwZo3295xRVWFuzJQosIf"><span style="font-size: 16px;">MEXC provides professional PNL Analysis tools to help you accurately understand asset changes. You can access them through the following entry points:</span></div><div class="ace-line ace-line old-record-id-WshldKGmCoF4HcxIp8OukGrts3d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FqvodkXe6oT2rOxT0uouLhOzs5c"><span style="font-size: 16px;"><strong>Spot Profit & Loss Analysis:</strong> View the total PNL, daily PNL, and each token PNL details for Spot trading.</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-WUT5dxbHCocCGoxRhccusyfIsEf" data-list="bullet"><div><span style="font-size: 16px;"><strong>Web:</strong> MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">official website</a> → <strong>Wallets</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/spot">Spot</a></strong> → <strong>Today's PNL</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/analysis">Spot PNL Analysis</a></strong></span></div></li><li class="ace-line ace-line old-record-id-Fv9ndMTwcoCDn0x5BPmutov6swc" data-list="bullet"><div><span style="font-size: 16px;"><strong>App:</strong> MEXC App homepage → <strong>Wallets</strong> → <strong>Spot</strong> → <strong>Today's PNL</strong> → <strong>Spot PNL Analysis</strong></span></div></li></ul><div class="ace-line ace-line old-record-id-MZnfdv5DpotDeAx2hTHutBFisub"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ac656360-40e3-4009-8efd-1f88037e50f7","height":2163,"width":3129,"currHeight":2163,"currWidth":3129,"natrualHeight":2163,"natrualWidth":3129,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHvRgbCKE5omd9Cx5bNYu8JjJsMc%2F%3Fpreview_type%3D16","file_token":"HvRgbCKE5omd9Cx5bNYu8JjJsMc","image_type":"image/png","size":1640548,"comments":[]}]}" class="image-uploaded gallery old-record-id-RDiGdVEdIo0BORxOYI2uyBHPsAP"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111715838nCbjYFKgN8fFW3.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIdlJnYkNLRTVvbWQ5Q3g1Yk5ZdThKakpzTWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUkRpR2RWRWRJbzBCT1J4T1lJMnV5QkhQc0FQIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IdlJnYkNLRTVvbWQ5Q3g1Yk5ZdThKakpzTWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HvRgbCKE5omd9Cx5bNYu8JjJsMc/?mount_node_token=RDiGdVEdIo0BORxOYI2uyBHPsAP&mount_point=docx_image" data-width="3129" data-height="2163" data-lark-image-uri="drivetoken://HvRgbCKE5omd9Cx5bNYu8JjJsMc" data-lark-image-width="3129" data-lark-image-height="2163" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-UMqvde2Ydo5GFlxAlcvuk8YwsVb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HJuVdWvl7oQ0BZxgWtpu6z8Ws9d"><span style="font-size: 16px;"><strong>Futures Profit & Loss Analysis: </strong>View detailed data of the Futures account, including total PNL, funding rate, realized/unrealized PNL, and more.</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Ts68dJy6qo2a2jx7EQcutYcWsdg" data-list="bullet"><div><span style="font-size: 16px;"><strong>Web:</strong> MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">official website</a> → <strong>Wallets</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/future">Futures</a></strong> → <strong>Today's PNL</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/futures/analysis">Futures PNL Analysis</a></strong></span></div></li><li class="ace-line ace-line old-record-id-KDdldqRpboNGYKxUeSyuZUQ1sYg" data-list="bullet"><div><span style="font-size: 16px;"><strong>App: </strong>MEXC App homepage → <strong>Wallets</strong> → <strong>Futures</strong> → <strong>Today's PNL</strong> → <strong>Futures PNL Analysis</strong></span></div></li></ul><div class="ace-line ace-line old-record-id-Csvtdtqs7ooNEuxrkDeucdkYskb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3d3c875d-2d38-40de-9c5f-1c44d7f0131a","height":2166,"width":3129,"currHeight":2166,"currWidth":3129,"natrualHeight":2166,"natrualWidth":3129,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSYPUbmWZmoI0kdxwiPIujQJtsrb%2F%3Fpreview_type%3D16","file_token":"SYPUbmWZmoI0kdxwiPIujQJtsrb","image_type":"image/png","size":1641608,"comments":[]}]}" class="image-uploaded gallery old-record-id-YnUBdv5unonBMIxDHfZujH7bsB5"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111714676CCppqSKKwTXWqf.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTWVBVYm1XWm1vSTBrZHh3aVBJdWpRSnRzcmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWW5VQmR2NXVub25CTUl4REhmWnVqSDdic0I1Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TWVBVYm1XWm1vSTBrZHh3aVBJdWpRSnRzcmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SYPUbmWZmoI0kdxwiPIujQJtsrb/?mount_node_token=YnUBdv5unonBMIxDHfZujH7bsB5&mount_point=docx_image" data-width="3129" data-height="2166" data-lark-image-uri="drivetoken://SYPUbmWZmoI0kdxwiPIujQJtsrb" data-lark-image-width="3129" data-lark-image-height="2166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-XqIodrYL4op0y9xqQ5DufY0FsXN"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XrhhdiAKColgQixAuGcuPxSZsPb"><strong style="font-size: 16px;">Recommended Reading:</strong></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-FY7YdsxcgoDyCnx4ocTu1cOHsPg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/mexc-spot-order-faq-338746501587991552" style="font-size: 16px;">MEXC Spot Order FAQ</a></div></li><li class="ace-line ace-line old-record-id-S2jgdC5lhoAgd6xnyRTudTdbste" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-0-fee-spot-trading-faq-264764306934491136" data-lark-is-custom="true" style="font-size: 16px;">MEXC 0-Fee Spot Trading FAQ</a></div></li><li class="ace-line ace-line old-record-id-P57MdDo88omKPuxnkgZus8YYsGe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/beginner-s-guide-to-spot-trading-faq-332253318490269696" data-lark-is-custom="true" style="font-size: 16px;">Beginner's Guide to Spot Trading FAQ</a></div></li><li class="ace-line ace-line old-record-id-SqdudjsPLohceExPpMSupKrUsWb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/prediction-markets-faq-337306347514028032" data-lark-is-custom="true" style="font-size: 16px;">Prediction Markets FAQ</a></div></li><li class="ace-line ace-line old-record-id-MJUNdv846owUjLxKkL7uui5mscd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/pre-market-trading-faq-17827791519271" data-lark-is-custom="true" style="font-size: 16px;">Pre-Market Trading FAQ</a></div></li></ul><div class="ace-line ace-line old-record-id-BeukdThz6oCdOixW4ihuT74Vscd"><br></div></div>

<div data-page-id="ZrCwdj8EVoj5PWxdcsXuSXHcsrg" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-KXk4dvOdjoZ6xRxLmjAumThysfc"><span style="font-size: 16px;">When trading Spot on MEXC, you may encounter issues such as unfilled orders, failed trades, or fill prices that differ from what you expected. This article answers these common questions in detail to help you complete your trades more smoothly.</span></div><div class="ace-line ace-line old-record-id-F6f7d07LLo2So6xpPUPuc6F2sDh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DVVedWQaEofYwbxQ0KCued0lsxc"><span style="font-size: 16px;">*BTN-<strong>Go to Spot Trading</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/exchange/BTC_USDT">https://www.mexc.com/exchange/BTC_USDT</a>*</span></div><div class="ace-line ace-line old-record-id-CphpdKyAkoXgu1xPkfHu257fssL"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JF3ZdUtR1oFENbxtbz9uyBe8sid"><strong>1. Why has my order still not been filled?</strong></h2><div class="ace-line ace-line old-record-id-OVOldHYonomuCrxFroyu472ss2e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-K3itdpIEJofYmixZSTVucEdmsMg"><span style="font-size: 16px;">If your order remains pending, it is usually due to one of the following reasons:</span></div><div class="ace-line ace-line old-record-id-T9MidTMhLowtLgxC7r1uOOjJsch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EGfcdnZdAoGpunxiFTiucMaisFf"><span style="font-size: 16px;">1. Price deviation. Your limit price may be far from the current best bid or ask in the market. For example, if you set a lower buy price while the market price remains above that level, your order will stay open until the market reaches your price. </span></div><div class="ace-line ace-line old-record-id-ECE7drOGboc2GxxfSFeuM7ols78"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AN0RdUQk4oJhktxxQTwuBURls0b"><span style="font-size: 16px;">2. Insufficient liquidity. If you are trading a lower liquidity token, the trading pair may not have enough market depth to fulfill your order size. Even if the price briefly reaches your limit price, the order may still remain unfilled due to sharp market fluctuations or a lack of counterparties. </span></div><div class="ace-line ace-line old-record-id-IT3ndAROuoIVMVxac3luRCnOsQe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VoCjdvxjUoibHmxUmRHu9hnosre"><span style="font-size: 16px;">Please note that the order book follows the matching principle of price priority and time priority. There may already be other users' orders placed at the same or a better price before yours, and the system will match those orders first.</span></div><div class="ace-line ace-line old-record-id-GpScd35WYolMraxHy0Aupw6Tslf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OxbPdLFwwoRw0JxK2Uwu2q5MsgE"><span style="font-size: 16px;">To check why your order has not been filled, you can view your order price under <strong>Open Orders</strong> and confirm whether it is aligned with current market conditions. If you want to complete the trade faster, you can modify or cancel the current order and place a new one at a price closer to the market, or use a market order directly.</span></div><div class="ace-line ace-line old-record-id-QyFjdzRAyoSPV2xBDGKuoBrisve"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c33ae756-ceb5-43d0-9f7a-529df8df5d5a","height":1448,"width":2938,"currHeight":1448,"currWidth":2938,"natrualHeight":1448,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQRX7b5wKRoFPNGxUVPJubltssmg%2F%3Fpreview_type%3D16","file_token":"QRX7b5wKRoFPNGxUVPJubltssmg","image_type":"image/png","size":873968,"comments":[]}]}" class="image-uploaded gallery old-record-id-W8LkdybFso8TuzxQ2xyuxLMxsfh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260402101405928MX54w1fVtrp2UD.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRUlg3YjV3S1JvRlBOR3hVVlBKdWJsdHNzbWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVzhMa2R5YkZzbzhUdXp4UTJ4eXV4TE14c2ZoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RUlg3YjV3S1JvRlBOR3hVVlBKdWJsdHNzbWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QRX7b5wKRoFPNGxUVPJubltssmg/?mount_node_token=W8LkdybFso8TuzxQ2xyuxLMxsfh&mount_point=docx_image" data-width="2938" data-height="1448" data-lark-image-uri="drivetoken://QRX7b5wKRoFPNGxUVPJubltssmg" data-lark-image-width="2938" data-lark-image-height="1448" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Rmkodf6ouozd2xxVyGbuDmqVsre"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FMs8dcWo2oAbPIxtQCUuCMSzsNe"><strong>2. Why do I see "Trade failed" or "Insufficient balance" when placing an order?</strong></h2><div class="ace-line ace-line old-record-id-CoIbdF6h4oKKd2xn4DnuJCeesKe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G57IdHPMKokQgfxlZR3ubWtHsCh"><span style="font-size: 16px;">If you see either of these messages, please check the following:</span></div><div class="ace-line ace-line old-record-id-JELWdo76moeF5Rxc1wdujwhOsWc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Lo1ndpvvkoZJiPxTlMjuJbtBsQT"><span style="font-size: 16px;">1. Make sure your funds have been transferred correctly. Your assets may still be in your Futures, Earn, or other accounts, and must be transferred to your Spot account before you can place a Spot trade. </span></div><div class="ace-line ace-line old-record-id-GRsndRctIoMOj2xE5iNuEffBsrH"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SeAUdqlfnokNcUx9Natujyyzsnd"><span style="font-size: 16px;">2. Check whether you have reserved enough for fees. Your account balance must be sufficient to cover both the purchase amount and the trading fee, otherwise the system may show an insufficient balance message. MEXC offers 0 fees on many trading pairs. You can visit the <a data-lark-is-custom="true" href="https://www.mexc.com/zero-fee">0 fees page</a> to view the currently supported pairs. </span></div><div class="ace-line ace-line old-record-id-T6r4dvGLkohUfuxeUltuadTHs4Y"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LWZvdaxbao9Vx9x3AGQu3qYZsFf"><span style="font-size: 16px;">*BTN-<strong>Go to 0 Fees</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/zero-fee">https://www.mexc.com/zero-fee</a>* </span></div><div class="ace-line ace-line old-record-id-TQ9ldb2o5ocpvaxoBSfufnwDsuR"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QOlddtFsHoLZ4Jx5vbauZppqstf"><span style="font-size: 16px;">3. Check whether any funds are frozen. If you have other pending limit orders, the corresponding assets may be frozen by the system, which reduces your available balance. You can cancel unnecessary orders under <strong>Open Orders</strong> to release the frozen funds. </span></div><div class="ace-line ace-line old-record-id-TdGzdwCpCoqRhzxP3hVufoArsth"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e219c1c3-ddab-4338-a261-cf6a51cbf3d3","height":1442,"width":2936,"currHeight":1442,"currWidth":2936,"natrualHeight":1442,"natrualWidth":2936,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTazGbIJgQo2wcixyq4QuOdRsswh%2F%3Fpreview_type%3D16","file_token":"TazGbIJgQo2wcixyq4QuOdRsswh","image_type":"image/png","size":886275,"comments":[]}]}" class="image-uploaded gallery old-record-id-Fe3ldezuko2w4ix32bPuHiKosWd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260402101405188aecBKZ2RVGPIQU.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUYXpHYklKZ1FvMndjaXh5cTRRdU9kUnNzd2giLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRmUzbGRlenVrbzJ3NGl4MzJiUHVIaUtvc1dkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UYXpHYklKZ1FvMndjaXh5cTRRdU9kUnNzd2gvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TazGbIJgQo2wcixyq4QuOdRsswh/?mount_node_token=Fe3ldezuko2w4ix32bPuHiKosWd&mount_point=docx_image" data-width="2936" data-height="1442" data-lark-image-uri="drivetoken://TazGbIJgQo2wcixyq4QuOdRsswh" data-lark-image-width="2936" data-lark-image-height="1442" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ZcDQdZHbGoMnU2xLT2Vu30mPsCh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GlH5dBCKboT2lLx3FBfuQpP0szf"><strong>3. What is slippage? Why is the fill price different from what I expected?</strong></h2><div class="ace-line ace-line old-record-id-GLvJd8dO4o5zrTxZuHduKJlvsbe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-P2OUdCDHzo71oXxsfJyuR5Fwsgg"><span style="font-size: 16px;">Slippage refers to the difference between the price you see when placing an order and the actual fill price.</span></div><div class="ace-line ace-line old-record-id-X4EQdj0SdoQeTsxlA4humj5zsFe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gj9gdsjLioeFlRx1CNLuEqtjsgg"><span style="font-size: 16px;">There are two main reasons why slippage occurs:</span></div><div class="ace-line ace-line old-record-id-AMMudxmRloYqwMxwL8tucpswsRc"><span style="font-size: 16px;">1. The market is moving rapidly, and the price changes between the moment you place the order and the moment it is executed. </span></div><div class="ace-line ace-line old-record-id-QVEUdlKhqoOFh6xKdSMuAEIqstg"><span style="font-size: 16px;">2. You use a market order to buy or sell a token with relatively low trading volume and shallower market depth, so the order must consume multiple price levels before it can be fully filled. </span></div><div class="ace-line ace-line old-record-id-SUbhd3h4uoNiGPxbl9puxibYstc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YCJFdwgIMoVEbnx2VuCuGwoGsPg"><span style="font-size: 16px;">To reduce the impact of slippage, please use limit orders during highly volatile market conditions so you can lock in your expected execution price.</span></div><div class="ace-line ace-line old-record-id-SRLadblYVodWCtxCWkDuxCx8sVc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-KVOTd1cIIodxNjxDzjMujoJvsee"><strong>4. Why can't I sell my entire holdings?</strong></h2><div class="ace-line ace-line old-record-id-OWQGdfyWKoQdGRxUxqhuYGE1sne"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QscVdxSbUo2AdRxFpvIuqMHfs8c"><span style="font-size: 16px;">Some users may find that when closing a position, a small amount of tokens remains in the account and cannot be sold. This is due to the Minimum quantity precision of the trading pair.</span></div><div class="ace-line ace-line old-record-id-S0xpd4bDaor4I8xtD7wu3JjBsRh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CNfNdyaRAol6TtxQYY2uz5gMsjd"><span style="font-size: 16px;">The system sets a minimum step size for each order to help maintain liquidity and order book depth for the pair. This mechanism effectively prevents the market from being crowded with too many tiny fragmented orders, helping most users get better fill prices and a more stable trading experience.</span></div><div class="ace-line ace-line old-record-id-HOw0dwmwaoNATlxK9fUuMztusmg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OgjUdA1OdoN1C7xArtFuOJLzsZc"><span style="font-size: 16px;">If you want to clear these unsellable small balances, you can use <strong>Convert small balances to MX</strong> to convert leftover tokens into MX and complete the cleanup.</span></div><div class="ace-line ace-line old-record-id-UeVkdgVpho2WvJxGz5duYFr7sAb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"713a8ab5-f1e4-46ae-bd9f-739ecc0dbf94","height":626,"width":1280,"currHeight":626,"currWidth":1280,"natrualHeight":626,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FXAe7bBRCpoxiZTx6Xumu33aHsUg%2F%3Fpreview_type%3D16","file_token":"XAe7bBRCpoxiZTx6Xumu33aHsUg","image_type":"image/png","size":239912,"comments":[]}]}" class="image-uploaded gallery old-record-id-HJjfdZ8AYoP4tpxPjRfu6V6dsIg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260402101404752Vrsw4tVbASlzN8.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJackN3ZGo4RVZvajVQV3hkY3NYdVNYSGNzcmciLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc2MDMyMTcwNjc1MzMxNDM0NzYiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiWEFlN2JCUkNwb3hpWlR4Nlh1bXUzM2FIc1VnIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyMzk5MTIsInNjYWxlIjoxLCJ3aWR0aCI6MTI4MCwiaGVpZ2h0Ijo2MjYsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibmV4dE51bSI6MCwibnVtVG9BdHRyaWIiOm51bGx9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX19LCJhcmVhX2NvbW1lbnRzIjp7fX0=" data-suite="eyJmaWxlVG9rZW4iOiJYQWU3YkJSQ3BveGlaVHg2WHVtdTMzYUhzVWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSEpqZmRaOEFZb1A0dHB4UGpSZnU2VjZkc0lnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9YQWU3YkJSQ3BveGlaVHg2WHVtdTMzYUhzVWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XAe7bBRCpoxiZTx6Xumu33aHsUg/?mount_node_token=HJjfdZ8AYoP4tpxPjRfu6V6dsIg&mount_point=docx_image" data-width="1280" data-height="626" data-lark-image-uri="drivetoken://XAe7bBRCpoxiZTx6Xumu33aHsUg" data-lark-image-width="1280" data-lark-image-height="626" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Vtn0d3RqPoUhjcxCW8FuuntmsGg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CX82dLcEoox7SDxUwVduGv2hsgd"><strong>5. Can I sell or withdraw the token immediately after buying it?</strong></h2><div class="ace-line ace-line old-record-id-Vj5mdGQwyoLVF7xqs0AudXiDsRg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JNUNdC8dfoiUVKxvalcuEEXMs0f"><span style="font-size: 16px;">Yes. Once the order is filled, the token will be credited to your Spot account immediately, and you can sell it at any time.</span></div><div class="ace-line ace-line old-record-id-Hp17dj1kpoMIQOxEx4WuOcbpsXf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ErMQdPavMor405xmrDMuydQIsuf"><span style="font-size: 16px;">As for withdrawals, although the token is credited instantly, the actual withdrawal process may still be affected by several factors, including the platform's withdrawal limit rules, blockchain network confirmation times, and security verification requirements such as 2FA. It is recommended to review the relevant rules in advance to ensure a smooth withdrawal.</span></div><div class="ace-line ace-line old-record-id-ZLuldTn4eoKwg8xzrQvuxx1pslg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DQVbdjaZkopUvOxCB2Luaf7Gsmd"><strong>6. What should I do if I encounter a technical issue?</strong></h2><div class="ace-line ace-line old-record-id-GhAudtxkqoygGfxNlDpujpDIs1d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LZs2dJSZjoFzFqxvEiLuGGmTs8d"><span style="font-size: 16px;">If you encounter technical issues during trading, such as being unable to cancel an order or funds not being credited, please contact MEXC Customer Service for assistance as soon as possible.</span></div><div class="ace-line ace-line old-record-id-HZB2dH2WioAg6NxRR6Euxkkmsdf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SGSKdp4r6oYhnWxRU0DutPMhsSc"><strong style="font-size: 16px;">Recommended Reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Dw9PdEccAojWU0xqc9HudwqUsog" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/beginner-s-guide-to-spot-trading-faq-332253318490269696" style="font-size: 16px;">Beginner's Guide to Spot Trading FAQ</a></div></li><li class="ace-line ace-line old-record-id-KlWFda3vso9cuUxmLffuYnTosPf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-0-fee-spot-trading-faq-264764306934491136" data-lark-is-custom="true" style="font-size: 16px;">MEXC 0-Fee Spot Trading FAQ</a></div></li><li class="ace-line ace-line old-record-id-BLm9dhivtoZbbcx5lzLu7Lvospe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031" data-lark-is-custom="true" style="font-size: 16px;">Common Withdrawal Issues and How to Resolve Them</a></div></li></ul><div class="ace-line ace-line old-record-id-JoaUdMvVXoXtGExr96WuhO0qsJd"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="CWSKdUbW1oPn16xSjLMu0gF5szd" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusTrQLv9mXhjcjgJJOPK6tbb"><span style="font-family: arial, helvetica, sans-serif;"><strong>1. What Is Pre-Market Trading?</strong></span></h2><div class="ace-line ace-line old-record-id-doxus9J8bug2xtWkcaVUVKJCElf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RHtrdonqyoPp0yxwefxuLN73spd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Pre-market trading is an over-the-counter (OTC) service provided by MEXC. It allows traders to buy and sell new tokens before they are officially listed on the exchange.</span></div><div class="ace-line ace-line old-record-id-UOoCdxJgvowjFKx7q9SuROxVsvb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">In pre-market trading, buyers and sellers can set their own prices and match orders directly, giving users the flexibility to trade at their preferred prices. By participating in MEXC pre-market trading, users can gain early market exposure ahead of a token's public listing.</span></div><div class="ace-line ace-line old-record-id-SoXKdZjV7os7NwxX69Wu6qpisXe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">To ensure a smooth experience, users are advised to familiarize themselves with the trading process and requirements in advance.</span></div><div class="ace-line ace-line old-record-id-doxusWM6arF11foD4gJcgjgLSQR"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusgY9igzhsgDu89pHbjvCCdw"><span style="font-family: arial, helvetica, sans-serif;"><strong>2. What Are the Benefits of Pre-Market Trading?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusVWZV3DKtAfiYDEi16v7Bge"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Nyx0d6eOUoFHHsx7wenulOlUsxd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Pre-market trading allows investors to access new tokens before official market launch, offering the opportunity to secure popular tokens under potentially more favorable conditions. Compared with trading after listing, this can provide an early positioning advantage based on market expectations.</span></div><div class="ace-line ace-line old-record-id-TbsIdbOOlo7eFlxTWNcujxhss2c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TwT2dN6suoXzRbxf4PiuM62gsbh"><span style="font-family: arial, helvetica, sans-serif;"><strong>3. What do Settlement Time, Collateral Rate, and Fees Mean in Pre-Market Trading?</strong></span></h2><div class="ace-line ace-line old-record-id-ELN1dioDsosl62xK8dguPvRLsye"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="247;537" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="247"><col width="537"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-EqiKdP24Jowo2gxLiNmuhYFRs7g"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Settlement Time</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-B7XYdC0reoQZcix2jn2u20xKs5i"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The seller will transfer the full amount of tokens agreed upon in the Pre-Market Trading to the buyer at the specified settlement time. Please refer to the token information section on the Pre-Market Trading page for more details.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-YLv1dsIYHoJBPlx7sxRuO3s7s5d"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Collateral Rate</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-WCX4dR6CRoKgNpxNNX7u5l1esEd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The collateral rate represents the percentage of the order value that must be held as collateral. Failure to complete the settlement within the specified time may result in the loss of collateral. For specific collateral rates, please refer to the token information section on the MEXC Pre-Market Trading page.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-W1iFdSXWroPzwwxyLhjukLNgsQc"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Fee Rate</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-PomkdVM9robhEuxAwoTupEipswc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The fee rate is a specified percentage based on the transaction value and varies depending on the tokens being traded. For specific fee rates, please refer to the token information section on the Pre-Market Trading page.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-QBOpdVug1ot7OAxoXSWu1Z5vs1b"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Pre-Market Trading Frozen Amount</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="white-space:pre;" class="ace-line ace-line old-record-id-CpV8dQxiyo3BsoxWemOuwvPHsNN"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Buyer Frozen Amount = Order Value Seller Frozen Amount = Order Value x Collateral Rate (Z%) For example, if Z = 100%, then the frozen amount for buying or selling</span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-CpV8dQxiyo3BsoxWemOuwvPHsNN"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"> 1,000 USDT in pre-market trading would be 1,000 USDT x 100%, </span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-CpV8dQxiyo3BsoxWemOuwvPHsNN"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">equaling 1,000 USDT.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZT1cd1s2XoTmbuxVKZLuQqqCsGf"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Overdue Settlement Fee</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-QQbqdPwr3o62cLxd9ouuT1Acsjh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the seller fails to complete the settlement within the specified time, the platform will deduct a portion of the seller's collateral as a fee, with the remainder given to the buyer as compensation. Currently, MEXC does not charge any fees; all collateral is compensated to the buyer.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-Gd8SdCys4oJlJrxGQEsuLpDIsLd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusFhI6d3MHSAEcZPmt1jIZCh"><span style="font-family: arial, helvetica, sans-serif;"><strong>4. How Does Settlement Work?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusRI3bGMf3mLpUBYdW77e32g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-XjdLdZZbMomXHhx8hR6uzOrJsGd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>For Sellers:</strong> During the settlement period, sellers must ensure their Spot account holds a sufficient amount of tokens to fulfill the delivery obligation. Once settlement begins, the tokens will be securely transferred to the buyer's account to complete delivery.</span></div><div class="ace-line ace-line old-record-id-XoKGdKczToTT0oxmfsUusBNOs1t"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-SDsedfmUDoXXiexLrz4u4bPtsEd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>For Buyers:</strong> After an order is matched, buyers only need to wait for the settlement date.</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OxMJdYxSjosxGWxia1fud6TRsOe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the seller completes delivery, the buyer will receive the corresponding amount of tokens.</span></div></li><li class="ace-line ace-line old-record-id-EhXDdavZmoogjVxgqsOuISElsPB" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the seller fails to deliver, the buyer will receive compensation from the seller's collateral.</span></div></li></ul><div class="ace-line ace-line old-record-id-OaLhd9KfdoGyfDx2KqCutrAqsMb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Compensation is calculated as: <strong>Matched order percentage</strong><strong> × seller's collateral amount</strong></span></div><div class="ace-line ace-line old-record-id-AwV4deVPoosdwFx2giNu0P83sXc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U9JSdBUfao8UDbxTKlquUcKDsEd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Please note: </strong>If a "sell low, buy high" scenario occurs and the buyer is the <strong>maker</strong>, the seller's collateral is still calculated based on the seller's order price × quantity × collateral rate. As a result, the compensation received by the buyer may be lower than the buyer's own collateral.</span></div><div class="ace-line ace-line old-record-id-doxuswUGkAcCgXhNEz7UNXCMUlg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-X52qdbjFDo3RjoxzjZEu40EVswg"><span style="font-family: arial, helvetica, sans-serif;"><strong>5. How to Trade as a Seller in MEXC Pre-Market</strong></span></h2><div class="ace-line ace-line old-record-id-FEP5d3uaSoMZXGxrmWPuIywPsQh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CrXRd0Bxfo7CN1xzFiZuOV95syc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Create an Order: </strong>Select the token you want to sell and enter the quantity and price to place a sell order.</span></div><div class="ace-line ace-line old-record-id-ZPDCden7ioonP9xinzCuKOFpsDd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Order Matching: </strong>Wait for a counterparty to match your order. Once matched, prepare the required tokens before settlement.</span></div><div class="ace-line ace-line old-record-id-G1G8dLcbnoH2b9xWZoZu2ctzsUe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Settlement: </strong>Ensure your Spot account holds enough tokens at settlement time. Failure to deliver will result in forfeiture of collateral.</span></div><div class="ace-line ace-line old-record-id-doxusAWmfzUaN02Xy7gU02bGvNh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusCGoLkNkNSgzjf1J8feobUb"><span style="font-family: arial, helvetica, sans-serif;"><strong>6. How to Trade as a Buyer in MEXC Pre-Market</strong></span></h2><div class="ace-line ace-line old-record-id-doxus27nLh16kLsijsmbleJVKNd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusuYafLolmgL7S2t7Uq40Ure"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Create an Order: </strong>Select the token you want to buy and enter the quantity and price to place a buy order.</span></div><div class="ace-line ace-line old-record-id-doxuskySEjyTw7xcNPS2SE6dKnb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusyjVVi4wigyNBEqyoPlRm4g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Order Matching: </strong>Once your order is matched, simply wait for the settlement date. If your order is matched as a taker and the counterparty's price is lower than your order price, part of your collateral will be unfrozen proportionally to the price difference.</span></div><div class="ace-line ace-line old-record-id-XMKFdHKpXoIthIxd4B8urwdys1d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DByDdxVH4oUg0gxMDcZurlcOsog"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Settlement:</strong></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BrpIdAwzhoGkx2xFkIpuF60lsib" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If settlement is successful, you will receive the tokens from the counterparty.</span></div></li><li class="ace-line ace-line old-record-id-B7Wxdn9EkoJ2apxsYaju69U6sUd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If settlement fails, the platform will refund your order amount and provide compensation based on the seller's collateral.</span></div></li></ul><div class="ace-line ace-line old-record-id-PPOtdTZW0oO3TfxfktXu6Najsxd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-ZNghdvFjcoaxDyx6pkbutNwBs4n"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Compensation is calculated as: <strong>Matched order percentage × seller's collateral amount</strong></span></div><div class="ace-line ace-line old-record-id-Zt64dKgHjoS5mVxGSk3uuG1Ws2c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RYnMdDD0toEgL8xGFMeuTc7iszb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Please note: In "sell low, buy high" cases where the buyer is the maker, the seller's collateral is calculated using the seller's order price × quantity × collateral rate. As a result, compensation may be lower than the buyer's own collateral.</span></div><div class="ace-line ace-line old-record-id-doxus83MQYr3MNA1pVQ0R5dA09e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusKhGNnChGdiGCI5JNTp2Ppt"><span style="font-family: arial, helvetica, sans-serif;"><strong>7. How Are Trading Fees Calculated?</strong></span></h2><div class="ace-line ace-line old-record-id-doxussc6CotHtJS10BW1ZUD0Jrg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QU0WdmbueovJMHxzRsLufj5hs8g" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Seller fees</strong> are calculated based on the collateral amount and the applicable fee rate.</span></div></li><li class="ace-line ace-line old-record-id-KgIEdXOPIo2Z1dx7MTwuuaXOsGh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Buyer fees</strong> are calculated based on the order amount and the applicable fee rate.</span></div></li></ul><div class="ace-line ace-line old-record-id-XFwvdjFVGoFaewx9Q24unpOZsvb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Trading fees, if applicable, will follow the rules described above. Specific collateral rates and fee rates can be found in the token information section of the MEXC pre-market trading page. </span></div><div class="ace-line ace-line old-record-id-doxusHM73IEhej1okIg76zGvl2F"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus0mkyVZgDNKw0BxAadmvcUf"><span style="font-family: arial, helvetica, sans-serif;"><strong>8. Are Trading Fees Charged If Settlement Fails?</strong></span></h2><div class="ace-line ace-line old-record-id-doxust6bKJ5iJjeRvinwARsMORb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusV9RrGLwqZFVAxFU8IDQiog"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Yes. Trading fees are still charged. Fees are refunded <strong>only if the order is not matched</strong> or if the <strong>token listing is canceled</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusm2BQ6G2vNjZSQCDrPa9qeb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus2xz0s6RcsiCiEUnMZUelbb"><span style="font-family: arial, helvetica, sans-serif;"><strong>9. Can Orders Be Canceled After Matching?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusXwzF0h08D5xdWxsJjtrFfb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus6DQNzlPUrII0u4KtOAjubg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Fully matched orders <strong>cannot be canceled</strong>. Partially matched orders <strong>may be canceled</strong> for the unmatched portion.</span></div><div class="ace-line ace-line old-record-id-doxusYNkufWIOSHv7ugl0ZLAT4f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusvwPc9S15wcpXxK3pv4Xiog"><span style="font-family: arial, helvetica, sans-serif;"><strong>10. How Is the Collateral Rate Determined?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusx8MGhn4NdXT7r7l5IhSU7c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CtUld2iBZoevYyxU6LmubeWrsNd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Collateral rates are determined based on multiple factors, including token risk profile and market conditions. For specific collateral rates, please refer to the token details on the MEXC pre-market trading page.</span></div><div class="ace-line ace-line old-record-id-doxus5oFOj8BanNNV7nb29eBWTh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MkPSdFBfio5UoExT8PfuTN4ss1f"><span style="font-family: arial, helvetica, sans-serif;"><strong>11. What Are the Risks of Pre-Market Trading?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusobVrYcAYWxaKAL1OrocFHA"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CCtIdIJtKopwgTxkJt9uUNHBsHf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>For sellers:</strong> Failure to deliver tokens in full and on time will result in loss of collateral.</span></div><div class="ace-line ace-line old-record-id-InFLdj6dMoNlTaxbzt4uWKvcsyg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>For buyers:</strong> If the seller fails to deliver, the buyer will receive compensation but will not receive the tokens.</span></div><div class="ace-line ace-line old-record-id-XbVSdmkRNoCfN3x0nKwuzJyXsyk"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusNm11KRiIf2QQU1LP1V7Awf"><span style="font-family: arial, helvetica, sans-serif;"><strong>12. Does Pre-Market Trading Affect the Token's Listing Price on MEXC?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusZMTO8M97O7sYwMtQWmX7yf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BNB7dtMAzoMBvFx4Fulu37EJsld"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Pre-market prices are determined by buyer and seller behavior and may not reflect the token's official listing price. While pre-market prices may indicate market expectations, the actual listing price can be influenced by other factors and is not directly correlated.</span></div><div class="ace-line ace-line old-record-id-EZvMdHeWuo8jZsxirLNubzNisNd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusWzJ4Rnuc5PhES1BoLZNt42"><span style="font-family: arial, helvetica, sans-serif;"><strong>13. What Happens If a Token Is Delayed or Canceled for Listing?</strong></span></h2><div class="ace-line ace-line old-record-id-doxus54VXLM13BGSK9tHJ62hdNc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-PFDndPaC5oOxzOxOnj9u25Dlsfh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If listing is delayed, matched orders remain valid and a new settlement time will be announced.</span></div></li><li class="ace-line ace-line old-record-id-PV3XdceR1oNfhNx5Lwxu3ZX8sjk" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If listing is canceled, matched orders will be fully refunded and unmatched orders will be canceled.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusF7DbeLChyDY6L50REo4tIg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuso0ZP267tqKlKe5boOzL4bN"><span style="font-family: arial, helvetica, sans-serif;"><strong>14. Why Was My Order Canceled or Terminated?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusV8yaBVgbvsc8OmiEEhuMjc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KVUpdSdXJoBDvKxoyzEuRmJHsnh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If either party engages in improper trading behavior or triggers platform risk controls, the system may take the following actions:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-U7ICddGzSozWEKxo6cAu2NXisWb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the order is not matched, it will be canceled.</span></div></li><li class="ace-line ace-line old-record-id-TDBWdfkUSo10RJxzuVXu79oIsgk" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the order has entered the settlement phase, it will be terminated.</span></div></li></ul><div class="ace-line ace-line old-record-id-A8fkdZ8VRowPfkx2IOluRbaCsMc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the token is still in the settlement phase, users may place a new order to trade with other participants.</span></div><div class="ace-line ace-line old-record-id-Sm6fdGXSlozUBOxSVpzuFDpYsN2"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>

<div data-page-id="XI0BdfTxwosbk0xy2afu2yJ6sZg" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxus5MjZi9a0NquHIutHaP97ae"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">MEXC's 0-fee Spot trading allows users to trade Spot trading pairs with 0% maker and 0% taker fees. This FAQ addresses common questions about the 0-fee program and helps users quickly understand how to participate in 0-fee Spot trading.</span></div><div class="ace-line ace-line old-record-id-doxusnQghuPiMqKNpqCvjQhL3fi"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusiVavJXzrXH5GGZlkvaYzsb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-0-Fee Spot Trading&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/campaigns/zero-fee-trading">https://www.mexc.com/campaigns/zero-fee-trading</a>*</span></div><div class="ace-line ace-line old-record-id-doxusJdp48XJd8FFcOtzKVHj9oc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-QcEMdwWkhoR78Uxw1HLuXQiPsdg"><span style="font-family: arial, helvetica, sans-serif;"><strong>1. Getting Started</strong></span></h2><div class="ace-line ace-line old-record-id-doxusABsyJct3lvzqjwgUwqRaSb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Y7xmdZi9Zox6B8xp3jIuOmRDsHc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1.1 How can I enjoy 0-fee Spot trading on MEXC?</span></h3><div class="ace-line ace-line old-record-id-doxusz1EUhInPcDhFYvlB5BCJjf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Hn9EdkyQQoF9GLxhll9uCu1cswb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">No registration or additional setup is required. During the event period, simply log in to your MEXC account, select any <a data-lark-is-custom="true" href="https://www.mexc.com/exchange/BTC_USDT">Spot trading pair</a>, and start trading. Your trades will automatically be executed with 0% maker and 0% taker fees.</span></div><div class="ace-line ace-line old-record-id-doxusiXekxQWXVBzXymCMpEZ7JY"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Tl7LdmXRqoKzPix47gzuSmB5sbd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1.2 Do I need to enable any settings to enjoy 0-fee trading?</span></h3><div class="ace-line ace-line old-record-id-doxusoYs7zZXOIZJmgGCnKWJyTe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xqw0dIUMGo2tFBx14Z3uDa7As3d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">No. As long as you place Spot trades, your orders will automatically be executed with zero trading fees. There is no need to manually enable any feature or adjust any settings.</span></div><div class="ace-line ace-line old-record-id-doxus6WvMOM7UJUPjoBfaedxJhf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DqBtdvgWdouiBZxk3OEuSH9gsff"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1.3 Who is eligible for 0-fee Spot trading?</span></h3><div class="ace-line ace-line old-record-id-doxushwHVwnBoiYz5lUtPqUZVJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TJgOdU6kGotFBMxuuIHu10BKsMf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">All users who meet MEXC's general trading requirements are eligible to enjoy 0-fee Spot trading. However, institutional users, market makers, project teams, and API users are not eligible to participate in this event.</span></div><div class="ace-line ace-line old-record-id-Qrm4d4x3SotppQxs8TluOqkHsJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VxdZdHfCgoOTlyxNyK8uURNzs2g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1.4 Are there any hidden conditions or minimum trading volume requirements for 0-fee Spot trading?</span></h3><div class="ace-line ace-line old-record-id-doxus1zVK6KDncUuDbp9X9Quisg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PpZCdUf9AoF77PxHLGcuSUeJsZe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">No. There are no hidden conditions. 0-fee Spot trading applies to all Spot trading pairs on MEXC, with no additional participation requirements and no minimum trading volume thresholds.</span></div><div class="ace-line ace-line old-record-id-QYqcdgsLzoDJOEx27xmuyuXRsFb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GFK3dKKMWoMtinxqjHjukrlQs6d"><span style="font-family: arial, helvetica, sans-serif;"><strong>2. 0-Fee Spot Trading Features</strong></span></h2><div class="ace-line ace-line old-record-id-doxusKWdf97Wf8aaIeAd3CzbMVb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-OESuddQM2ocs9UxWbnAudwozsQc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2.1 Which Spot trading features are eligible for 0-fee trading?</span></h3><div class="ace-line ace-line old-record-id-doxusmvMO1B6MhOqaZ5qGqM6mMc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PA2jd6s2vomztYxLK0IuKVsJsAe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Currently, all Spot trading features on the MEXC platform are subject to zero trading fees, including:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-PHacdjrHRoy1rFxz7vlu7u3bsJf" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Standard <a data-lark-is-custom="true" href="https://www.mexc.com/exchange/BTC_USDT">Spot trading</a></span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-IwMidpuDQoZLrfxCoTEuGzahsxg" data-list="bullet"><div><a href="https://www.mexc.com/convert" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Convert</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LryXdIxPUobCsCxC0Znu2AxTsrb" data-list="bullet"><div><a href="https://www.mexc.com/pre-market" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Pre-market Trading</a></div></li></ul><div class="ace-line ace-line old-record-id-Vy7pdYI8xo9TYqxccWZuRMkDsIc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You may use all of the above features with confidence and enjoy 0-fee Spot trading.</span></div><div class="ace-line ace-line old-record-id-doxusXaz0bk6tyVyPJ0FJLyW80b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-RcyidFWFNoBXZixDanBuva2ksQe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2.2 Does 0-fee Spot trading apply to all Spot trading pairs?</span></h3><div class="ace-line ace-line old-record-id-doxus1bHMII9TcuyCLLbgKal0fe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Y4hPdzGi3oGxhjxq9bZu8RB0s5f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Yes. All Spot trading pairs on MEXC are eligible for 0% maker and 0% taker fees.</span></div><div class="ace-line ace-line old-record-id-doxus6z6ABwovVpx6Oi6xlvIGse"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TXAqdagBhoM5OGxAFEhu7kagsxd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2.3 Have deposit, withdrawal, or other service fees changed?</span></h3><div class="ace-line ace-line old-record-id-doxusQ8uOKM6c8nV9LPMXEm5uVf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LaiqdGwOMoQyYVxPbVZuuEuKsEg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">No. The 0-fee offering applies only to maker and taker fees for Spot trading. Other fees, such as deposit and withdrawal fees or additional handling fees, remain unchanged and continue to follow existing standards. If any adjustments are made, the information displayed on the official platform pages or announced through official MEXC channels shall prevail.</span></div><div class="ace-line ace-line old-record-id-doxusH4skzZUJvM0E7KLfh69bjb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NCm8dFrKFosyuNx5fUyuygPBsqd"><span style="font-family: arial, helvetica, sans-serif;"><strong>3. Viewing Fees and Trading History</strong></span></h2><div class="ace-line ace-line old-record-id-doxus5Jo2jXjpLtvHJzPRYyXynt"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VlYXdNNxgoeTjlxPRJwuGoZ7sQf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.1 How can I check my Spot trading fees?</span></h3><div style="text-align:left" class="ace-line ace-line old-record-id-VTqydRHwroayIYxH1vQugwRcs0d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-LIbud8koGoYcZxxxkgRuyeP4syd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Web:</strong> Visit the official MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/fee">Trading Fees</a> page to view detailed fee information.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-WegSdr6fNoG42TxWwT8uAqJxsGd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>App:</strong> On the home screen, tap the <strong>Profile</strong> icon and navigate to <strong>Fee Settings</strong> to view your Spot trading fees.</span></div><div class="ace-line ace-line old-record-id-doxusfOWwUmrDMRvVqvxvHloIGd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusHmQ2SFW53aR3g2nNBt84ae"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-View Spot Trading Fees&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/fee">https://www.mexc.com/fee</a>*</span></div><div class="ace-line ace-line old-record-id-doxusv6XsqEy1LpGXAFYD8I1hFc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JCfYd4q9RoMM8Ax2XQfuhXvEsEf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.2 How can I view Spot trading pairs eligible for 0-fee trading?</span></h3><div class="ace-line ace-line old-record-id-doxusx2riDtpAxGDVF8VkIslPvf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OF7pd8BnNof0edxkbNtuyuWDspg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You can check the Spot trading pairs currently eligible for 0-fee trading on MEXC through the following pages:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-StMldeoBgo3zkCxxsFwu22Mdszg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Trading Fees page:</strong> <a data-lark-is-custom="true" href="https://www.mexc.com/fee?utm_source=chatgpt.com">https://www.mexc.com/fee</a></span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LWjCdV67NomoSgxmUF7uIlhsslf" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>0-fee trading event page:</strong> <a href="https://www.mexc.com/campaigns/zero-fee-trading?utm_source=chatgpt.com" data-lark-is-custom="true">https://www.mexc.com/campaigns/zero-fee-trading</a></span></div></li></ul><div class="ace-line ace-line old-record-id-L9SrdmFtPoO8DexWIqpu2usjsHN"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-CNm5dmJhJoVfYExxYgcutwzDs5e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.3 How can I check the end date of the 0-fee trading program?</span></h3><div class="ace-line ace-line old-record-id-doxusd9vBMRqn293ya08C375zXd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q3NNdthEgojsyjxkLfzuqfu4sRg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Please refer to official MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/announcements/article/special-year-end-offer-17827791532472">announcements</a>. The start and end times of all 0-fee trading offerings will be updated promptly through official announcements.</span></div><div class="ace-line ace-line old-record-id-doxus7i4SYyQLjGZZag4thJN5Jh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DnFfdzN57of8aFxBU6GuyZvKsXc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.4 How can I view my Spot trading fee history?</span></h3><div class="ace-line ace-line old-record-id-doxustcD2QoJAwmf5kbk429AbDf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusqDbB7vfcw1Ns0ttjyDSY7d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Web:</strong> Go to the <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/bill">Spot Statement</a></strong> page on the MEXC website. Under <strong>Transaction Type</strong>, select <strong>Spot Trading Fees</strong> to filter and view your trading fee history.</span></div><div class="ace-line ace-line old-record-id-HD7PdBpyNoQLpOxRpMmuyLnUs9e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8f608358-2298-4c62-a5cb-e3844d44374d","height":1254,"width":2934,"currHeight":1254,"currWidth":2934,"natrualHeight":1254,"natrualWidth":2934,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FZ0SDbJUZ2oVUM6xlSVku2smpsTb%2F%3Fpreview_type%3D16","file_token":"Z0SDbJUZ2oVUM6xlSVku2smpsTb","image_type":"image/png","size":332461,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusfqt7ugbosafbF6pwByCKEf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251223174930286jjQ2hdzL8dueje.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJaMFNEYkpVWjJvVlVNNnhsU1ZrdTJzbXBzVGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNmcXQ3dWdib3NhZmJGNnB3QnlDS0VmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9aMFNEYkpVWjJvVlVNNnhsU1ZrdTJzbXBzVGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Z0SDbJUZ2oVUM6xlSVku2smpsTb/?mount_node_token=doxusfqt7ugbosafbF6pwByCKEf&mount_point=docx_image" data-width="2934" data-height="1254" data-lark-image-uri="drivetoken://Z0SDbJUZ2oVUM6xlSVku2smpsTb" data-lark-image-width="2934" data-lark-image-height="1254" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusGaS5MqQevG6TWzoAok0a1c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TLJDdYyLSo0R21xPEGru0mvJsfc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>App:</strong> Tap <strong>Wallets</strong> → <strong>Spot</strong> → <strong>Spot History</strong> → <strong>Filters</strong>. Under <strong>Statement Types</strong>, select <strong>Spot Trading</strong>, then choose <strong>Spot Trading Fees</strong> under <strong>Transaction Type</strong>. You can then view detailed fee information and the total fees for the selected time period.</span></div><div class="ace-line ace-line old-record-id-doxusjWyl0876C2TwurGgTC9mmo"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0b93cf48-59ad-434f-855f-ba763436e7b1","height":2166,"width":3130,"currHeight":2166,"currWidth":3130,"natrualHeight":2166,"natrualWidth":3130,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FENB9bNR0xo3YXbxdYDauLnEssye%2F%3Fpreview_type%3D16","file_token":"ENB9bNR0xo3YXbxdYDauLnEssye","image_type":"image/png","size":918651,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus5ntMHceHe5sW4RthjExGRe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251223174929933M3KvytJfTYcSP3.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJFTkI5Yk5SMHhvM1lYYnhkWURhdUxuRXNzeWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXM1bnRNSGNlSGU1c1c0UnRoakV4R1JlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9FTkI5Yk5SMHhvM1lYYnhkWURhdUxuRXNzeWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ENB9bNR0xo3YXbxdYDauLnEssye/?mount_node_token=doxus5ntMHceHe5sW4RthjExGRe&mount_point=docx_image" data-width="3130" data-height="2166" data-lark-image-uri="drivetoken://ENB9bNR0xo3YXbxdYDauLnEssye" data-lark-image-width="3130" data-lark-image-height="2166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusqC8YeNWNAsnbFAABFgi7Jh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-L57xdWStsopxeqxZY66urLcSsqg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.5 How can I confirm that no trading fees were charged?</span></h3><div class="ace-line ace-line old-record-id-doxusakyYE9Te8x2A91Mw5FUlqf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I0uGdElmboJoKUxbnQguULXAsCc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You can verify this through the following methods:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-WE5gdZiT8oygbXxbJ1ouhVydsKc" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Review your <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/bill">Spot Statement</a></strong> in your MEXC account to check the fee amounts charged for your trades.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-VJQpdTPa7oGwOpxpK6Uub0jUssf" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Visit the official <strong><a href="https://www.mexc.com/fee" data-lark-is-custom="true">Trading Fees</a></strong> page to confirm that the maker and taker fees for the relevant Spot trading products are displayed as 0%.</span></div></li></ul><div class="ace-line ace-line old-record-id-XyRmd2K4JoEuf5xek84u9d7usRg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-UCEJdXYU7o1fQLxWvn8uoBC0s9b"><span style="font-family: arial, helvetica, sans-serif;"><strong>4. Timeline</strong></span></h2><div class="ace-line ace-line old-record-id-doxusKkmCewxmHYz1mrc9wrCCzc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Exx3d1jAGoFz4MxuS1qunQP2spy"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4.1 How long will 0-fee Spot trading remain in effect?</span></h3><div class="ace-line ace-line old-record-id-doxuseZsUDqDRiU59Tpq0lhC0Yb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CApHd3t5dotyM8xuySXutTIgsih"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">There is currently no end date set. 0-fee Spot trading will remain in place as the default fee structure for Spot trading. If there are any changes in the future, MEXC will notify users in advance through official announcements.</span></div><div class="ace-line ace-line old-record-id-doxusm6zCyjSXhXybZxfTGq53Ig"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VNTydYbD2oguhcxhLW7uI6gVsPe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4.2 Will 0-fee Spot trading affect my existing positions?</span></h3><div class="ace-line ace-line old-record-id-doxus9E8T2LR8wMk1hfvl1Ncn7e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Be01dJP0XoQ0BlxoTx3uG5aasWb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">0-fee Spot trading applies only to new trading activity. Any existing positions will continue to follow the fee conditions that were in effect at the time the positions were opened. If you adjust the size of an existing position, such as by increasing or reducing your position, the newly executed portion of the trade will still be eligible for 0% trading fees, even if the original position was opened before the 0-fee update.</span></div><div class="ace-line ace-line old-record-id-doxusrLI5CDJ16FTv3SoFYewk9b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-E5PMdLCoOof0ngx7NibuJZNhsbg"><span style="font-family: arial, helvetica, sans-serif;"><strong>5. What Changes with 0-Fee Spot Trading</strong></span></h2><div class="ace-line ace-line old-record-id-doxusH9JY2s122PSI3HqyZZYDod"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GMnWdbyNooiQG2xMut0ueeP2s1c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.1 Can I still earn Spot trading fee commissions by referring others to MEXC?</span></h3><div class="ace-line ace-line old-record-id-doxusAdpGgMZ0OVs3D6mosNaUVe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D3Hld9PDOomm9OxqUTsuS9gFs1d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Since MEXC no longer charges fees for Spot trading, Spot trades no longer generate fees that can be shared. As a result, referral commission rewards are no longer applicable to Spot trading. However, if users you refer participate in <a data-lark-is-custom="true" href="https://www.mexc.com/futures/BTC_USDT">Futures trading</a> on MEXC, you can still earn referral commission rewards based on the trading fees generated from Futures trading.</span></div><div class="ace-line ace-line old-record-id-doxusDCdkx2gy9zqDmKgbauTaFg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-IG7Wd2O1VohesWxhRhNu1uZfsCd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.2 Does 0-fee Spot trading impact MX fee discount benefits?</span></h3><div class="ace-line ace-line old-record-id-doxus58q857IGkKlfQvyTRWNeXR"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CEXFdkxFCo1hvSxyMsKuqVSss8A"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Because Spot trading fees are now set to zero, there are no fees available to be offset. As a result, MX-based fee discounts for Spot trading are no longer applicable. MX fee discount benefits for Futures trading remain unchanged and are not affected by 0-fee Spot trading.</span></div><div class="ace-line ace-line old-record-id-doxusXlmFJWlno1zFp2x3hg88ve"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-UXKad88KioFO4DxrM0Bu2sCosVb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.3 Does 0-fee Spot trading affect the MX buyback and burn mechanism?</span></h3><div class="ace-line ace-line old-record-id-doxusoAViL4DcTM7PFn5tTuoivf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gon6dtyZ8oqClqxPf0OuOi1esfe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">No. The MX buyback and burn mechanism remains unchanged. Each quarter, MEXC allocates 40% of platform profits to buy back and burn MX tokens. This percentage is calculated based on overall platform profits rather than Spot trading fee revenue alone. Therefore, the implementation of 0-fee Spot trading does not affect the MX buyback and burn mechanism.</span></div><div class="ace-line ace-line old-record-id-doxusMWPcFMEo3dzJpLrrjozTrc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MBtBd3CKmo0nWmx4tbZuN9rFs1c"><span style="font-family: arial, helvetica, sans-serif;"><strong>6. Where to Find the Latest Updates</strong></span></h2><div class="ace-line ace-line old-record-id-doxusBmbeVFwHcS2XC6CyuHeeSb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-LZ1Ddy5rCovgrFxZsJJuqpkksGf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6.1 How can I stay informed about the latest 0-fee Spot trading updates on MEXC?</span></h3><div class="ace-line ace-line old-record-id-doxussj9viog3gHmhevTDvg3SPg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZU0fdEnUHoWrmwxwy04ubIolsxh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You can stay up to date with the latest information through the following official MEXC channels:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-IRixd5BvvoUc67xd9V7ukGdus7b" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/fee">Trading Fees</a> Page</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-XHevdulbCobZgHxItMPuEqU8sbe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">MEXC <a href="https://www.mexc.com/announcements" data-lark-is-custom="true">Announcement Center</a></span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-NYiCdeSQZoyTN3xk1R1uMKkPsHR" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">MEXC's Online Customer Service</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Aff7dG88jopXlJxDZ9zuxVjjsog" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Official MEXC <a href="https://www.mexc.com/community" data-lark-is-custom="true">Community Channels</a></span></div></li></ul><div class="ace-line ace-line old-record-id-doxusgaI1GTU3RJO0zGXizvQCJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxus3BxyIJXft45A3foDEL7P0f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-0-Fee Spot Trading&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/campaigns/zero-fee-trading">https://www.mexc.com/campaigns/zero-fee-trading</a>*</span></div><div class="ace-line ace-line old-record-id-doxusiu9vh0ro9f67yDbEse9rDc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C0c2dl6SnopApSxraiDuNx73sUh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6.2 How does removing Spot trading fees benefit MEXC?</span></h3><div class="ace-line ace-line old-record-id-doxusWunjhOPxjVt5rjQqjK59Fd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Sj3ndq2wLomhJ8xYXgPuABmOsRh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Eliminating Spot trading fees helps strengthen MEXC's market competitiveness in several key ways. It encourages existing users to trade more actively, attracts new users who prioritize low-cost trading, and supports overall growth in trading volume and market liquidity.</span></div><div class="ace-line ace-line old-record-id-doxusxbD131xGK7KB2CgXEEunrh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div></div>

<div data-page-id="YOoGdz66forlMzxZGauuMxeIsLc" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-K3m3dWX3toLd5QxQw8hukJ0rsKf"><strong>1. What are stock vouchers?</strong></h2><div class="ace-line ace-line old-record-id-UbuhdykFLob0WWxo6wvuzQgssWd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LuM5dH72pojE9zxGbWwuzZubsCg"><span style="font-size: 16px;">MEXC provides stock vouchers to help users participate in US stock trading at a lower cost. Users can obtain these vouchers by participating in platform events and redeem them for actual stock assets or cash rebates when the relevant conditions are met.</span></div><div class="ace-line ace-line old-record-id-CoYDdfsPYoZ1u5xYbWuuVxxssRh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DZJYd0KfBoOeKpxfau1usSsbsTc"><span style="font-size: 16px;">Stock reward vouchers are mainly divided into two types: stock redemption vouchers and stock cash vouchers. The key difference is that a stock redemption voucher corresponds to a specific stock and can only be redeemed for that designated stock, while a stock cash voucher is a fund specifically used to purchase US stocks and offers greater flexibility.</span></div><div class="ace-line ace-line old-record-id-BIV7dddCAo9znsx7hSdu1fDNsed"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-T29LdQhWXo8vnjx91fNuyn1vsiD"><span style="font-size: 16px;">*BTN- <strong>Trade RealStocks</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/trade-stocks">https://www.mexc.com/trade-stocks</a>*</span></div><div class="ace-line ace-line old-record-id-ANeFdzTRPoWPaDx3xiDuQr4HsKd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CMpVd7H90oXBvxxs4NHuHmjCstG"><strong>2. What is a stock redemption voucher?</strong></h2><div class="ace-line ace-line old-record-id-GHXhdtEUioXDxIxmJKPu3AiVsEw"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-E2A0dJDbgo6vIsx4wMcueGmUsKe"><span style="font-size: 16px;">A stock redemption voucher represents the right to redeem shares of a specific stock. Each stock redemption voucher corresponds to a fixed US stock, and users can only redeem it for that designated stock. For example, a $10 Tesla stock redemption voucher can only be used to obtain $10 worth of Tesla stock and cannot be redeemed for other stocks.</span></div><div class="ace-line ace-line old-record-id-YMETdhNrToeEErxAFcOu208CsGg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GNvtdyUdyogqcGxdLESuhHaNsTe"><span style="font-size: 16px;">Stock redemption vouchers are divided into face-value and share-quantity. After redemption, users need to wait for review. Once approved, the stock will be automatically credited to the user's US stock account.</span></div><div class="ace-line ace-line old-record-id-ATYwdufKdowzHfxe6AGueD8Ksob"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GM1JdrAKIomQDCx98v4uBRzrsUg"><strong>3. What is a stock cash voucher?</strong></h2><div class="ace-line ace-line old-record-id-S3WmdKmw9ojQBYxpO40upomGsse"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YEZ1d7HBIoM2UXxjgAQuLnvOsYd"><span style="font-size: 16px;">A stock cash voucher is essentially a fund specifically used to purchase US stocks, offering more flexibility than a stock redemption voucher. For example, a $10 general stock cash voucher can be used to purchase $10 worth of any US stock.</span></div><div class="ace-line ace-line old-record-id-NB7jdJDSNoRcexxswyTuxnzAsbh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FJqVd6CwIos1TTxPLtquvi44sqc"><span style="font-size: 16px;">Stock cash vouchers are divided into the following two types:</span></div><div class="ace-line ace-line old-record-id-FJJ9d7Dk6oFqw4x8cHbuORF2sne"><span style="font-size: 16px;"><strong>General stock cash voucher:</strong> Applicable to all US stock trades. After the trade is completed, the rebate will be automatically credited to the user's account.</span></div><div class="ace-line ace-line old-record-id-DJ6EdChMQoR6rMxBfDPuyNujs6e"><span style="font-size: 16px;"><strong>Select</strong><strong> stock cash voucher:</strong> Only applicable when purchasing a specific stock. It supports two usage methods: direct redemption into stock or order-based rebate.</span></div><div class="ace-line ace-line old-record-id-B9l3dW8dNoStbyx5E7PuiujPsTf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-OaaWdSlO3otu4jxgb84u0pawsAb"><strong>4. Where can I view my stock vouchers?</strong></h2><div class="ace-line ace-line old-record-id-MZE4dLB40o1fV0xZcKwuAP2Wszb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BWUHdTLm4o7EpUxGOGpuNP4YsNd"><span style="font-size: 16px;">Currently, the stock voucher feature is only supported on the App. Web is not supported yet.</span></div><div class="ace-line ace-line old-record-id-ZojCdNtAvolCurxQwHjuLuNXsGc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VGqFd8igAos3DExsIbHu3H4Dsbe"><span style="font-size: 16px;">You can view your vouchers through the following path: MEXC App → <strong>Stocks</strong> → <strong>My</strong> → <strong>My Vouchers</strong> → view all stock vouchers.</span></div><div class="ace-line ace-line old-record-id-OCNmd6PgUoK8nYx3Ndduc3Pms4c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JcozdB1uyoBVboxCCFbu3W0wsWb"><span style="font-size: 16px;">Please make sure your App has been updated to the latest version to access the full US stock feature experience.</span></div><div class="ace-line ace-line old-record-id-Wrd9d6Wh9oKkg4xb0RquQLrTsQf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VM99df64jonWSCxEbbWu1Dptsed"><br></div><div class="ace-line ace-line old-record-id-LrBodZKPkoWxFxxcNeiu010Zs7g"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-L5yadPYwcoEaebxUGNfuQp35sld"><strong>5. How do I redeem a stock redemption voucher?</strong></h2><div class="ace-line ace-line old-record-id-T5KldGu5zo52jvxolq7uAhRvsLd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VVRkdZWbwoTHIExblQOumNCFsod"><span style="font-size: 16px;">The operation process is the same for stock redemption vouchers by face value or by share quantity.</span></div><div class="ace-line ace-line old-record-id-ANBsdosRuom2gPxNN7Pu3G01s2c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Px2Dd0wk3ozHfJxUZAGuo6Nvs2c"><span style="font-size: 16px;">Users only need to select the stock voucher they want to use in the Voucher Center and tap <strong>Redeem Stock</strong> to submit the application. After the redemption application is submitted, the status will show <strong>Redeeming</strong>. The redemption can only be completed after backend review is approved, and the corresponding US stock assets will then be automatically credited.</span></div><div class="ace-line ace-line old-record-id-QJIXd9QWCoLHAjxmSBIuJtJrsRd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-X0sidlFbWo1M0ixW95yuH2q1szb"><br></div><div class="ace-line ace-line old-record-id-BOqJd8RyBorHQCxlGj6uLojTswd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VUZfdKyILoHiH1xmGtsuQyposCc"><strong>6. How do I use a general stock cash voucher?</strong></h2><div class="ace-line ace-line old-record-id-ZXZ5dlToNo2qnSxgdyfu1eKis0f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OHLxdzr7coPTeYx5MFAu1LKJsVd"><span style="font-size: 16px;">A general stock cash voucher applies to all US stock trades and can only be used when buying stocks. After the trade is completed, the platform will return the corresponding amount to the user's account in cash. Users can view the cashback details in <strong>Funding History</strong>, where the rebate entry will be displayed under the event reward type.</span></div><div class="ace-line ace-line old-record-id-S2tzdtgSeoUnBdxySYvuDYdrsgb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GmR6duqWropBBpxpstZu4DN1s8g"><span style="font-size: 16px;">A select stock cash voucher can only be used when purchasing a specific US stock and supports two usage methods.</span></div><div class="ace-line ace-line old-record-id-MDWEdAE45oK4Fax0BE0uQTbHsGe"><span style="font-size: 16px;">1. Direct redemption: Users can directly redeem the cash voucher for the designated stock in the Voucher Center. If they also hold a general cash voucher, it can be used together. However, the total amount must be enough to purchase at least 1 share, and approval by the relevant team is required.</span></div><div class="ace-line ace-line old-record-id-BsxKdeiYIoCpXHxHxH8ufHA8sMe"><span style="font-size: 16px;">2. Order-based rebate: When purchasing the designated stock, the voucher is automatically applied. After the trade is completed, the cash rebate will be credited to the account.</span></div><div class="ace-line ace-line old-record-id-Fz04dkxljoM61px93oGuZGGqssg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GTbDdKxLAonTrLxBo2curi8As03"><br></div><div class="ace-line ace-line old-record-id-T4yndquELoJx5dxs7s0udmG7sDy"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-A3and0FQBoBPKgxppriuI3VYsvb"><strong>7. What should I keep in mind when using stock vouchers?</strong></h2><div class="ace-line ace-line old-record-id-X6LVd8XjBo0ZEnxgf2IuNz8Vsrg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Nznwdx1R8olL6Vx9mEAuEJ1Sskb"><span style="font-size: 16px;">Please note the following when using stock vouchers:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BLmHdNzHkoI9USxjFyuuZ1FRsQh" data-list="bullet"><div><span style="font-size: 16px;">All voucher operations must be completed through the MEXC App. Web is not supported yet.</span></div></li><li class="ace-line ace-line old-record-id-G2bQd3MIio8wD3x6U4Fu0fPvszg" data-list="bullet"><div><span style="font-size: 16px;">Redemption of stock vouchers and some cash vouchers requires review. Please wait patiently for the processing result.</span></div></li><li class="ace-line ace-line old-record-id-Jj17dbw91oZuD5xfjuMuhHlcsRb" data-list="bullet"><div><span style="font-size: 16px;">When directly redeeming a select stock cash voucher, please make sure the amount is enough to purchase at least 1 share. Otherwise, the redemption cannot be completed.</span></div></li><li class="ace-line ace-line old-record-id-OCBKdA060oNARhxaRmYuGeIgsDp" data-list="bullet"><div><span style="font-size: 16px;">It is recommended that you check the Voucher Center regularly and use vouchers that are about to expire in time to avoid missing out on US stock benefits.</span></div></li></ul><div class="ace-line ace-line old-record-id-TaFKdFyJmoWArXxDfqCuieAiswS"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-XX9odr3myoffYjxMq9judoGSsNh"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-D2NedfBfEoZ2c1xFpbUuBLcIsBg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/learn/article/17827791535795" style="font-size: 16px;">What Is RealStocks? </a></div></li><li class="ace-line ace-line old-record-id-BDD4dVhxeokIiFxx2Abu4aAlsPG" data-list="bullet"><div><a href="https://www.mexc.com/support/article/realstocks-trading-faq-382924861612411904" data-lark-is-custom="true" style="font-size: 16px;">RealStocks Trading FAQ </a></div></li><li class="ace-line ace-line old-record-id-CpYFdz3adoOQetxUOxOuthkystd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-choose-the-right-us-stocks-for-you-370640610900656128" data-lark-is-custom="true" style="font-size: 16px;">How to Choose the Right US Stocks for You</a></div></li><li class="ace-line ace-line old-record-id-SeDOdJ0PNokhZixC4VCuqeoPscw" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-us-stock-order-types-explained-369454005926051840" data-lark-is-custom="true" style="font-size: 16px;">Common US Stock Order Types Explained</a></div></li><li class="ace-line ace-line old-record-id-FJjEdqpCxovCGix4vo2uzqdHsrd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/understanding-the-basic-trading-rules-of-the-us-stock-market-353097164145019904" data-lark-is-custom="true" style="font-size: 16px;">Understanding Basic Trading Rules of the US Stock Market</a></div></li></ul><div class="ace-line ace-line old-record-id-OFQTdJ59UocuhExZqzOuxk7Zs3e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DzvydzatRoFnRax7a9SuWUw2sr2"><strong style="font-size: 16px;">Disclaimer:</strong></div><div class="ace-line ace-line old-record-id-S55zdbKowox8yMxIGFou7i7nsHd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G2JTdx85IocruAxSEkGuBggPsXd"><span style="font-size: 16px;">The information provided herein is for informational and educational purposes only and does not constitute financial, investment, tax, or legal advice. MEXC is not a registered investment advisor or broker-dealer. All investment strategies and investments involve risk of loss. Any content contained herein should not be relied upon as advice or construed as providing recommendations of any kind. Always conduct your own research and consult with a licensed financial professional before making any investment decisions.</span></div><div class="ace-line ace-line old-record-id-AqzRdrnNSoFJxQxkbSpuKJIEsVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-V7pXdUDnioezpBxGsqgurYxvsQd"><span style="font-size: 16px;">By participating in these investment activities, you risk losing ALL OR SUBSTANTIALLY ALL OF YOUR ASSETS. Please understand and evaluate the risk of trading and assess your risk tolerance carefully before conducting any trading or investment activities.</span></div></div>

<div data-page-id="DHmfd5CdpoaCesxNY8purYXOsQe" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-MhnTdTWtqoDqsZx2zO8uP5m9sXg"><span style="font-size: 16px;">If you find that your account asset balance does not match your expectations, please do not worry. This article lists several common causes and corresponding troubleshooting methods to help you quickly identify the issue.</span></div><div class="ace-line ace-line old-record-id-Q1Hhd6FuEoJvbwxGb3kuR1T5sKg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-UIiZdir20oZ0t4x9Hl3uEt5Wsle"><strong>1. Common Issues and Solutions</strong></h2><div class="ace-line ace-line old-record-id-TfvOdIDvWoly1MxraCEuMg8Asbf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SdF5dQxiLoQAMsxlf3Ju6nXws4b"><span style="font-size: 16px;">1.1 Logged into a wrong account</span></h3><div class="ace-line ace-line old-record-id-VByMdZL1KowZ3Vx144uuUzMxsUe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IIvHd2SKloenoLxqdCxuXXbBstf"><span style="font-size: 16px;"><strong>Reason: </strong>You may have multiple accounts (such as a main account, sub-accounts, or accounts created through different sign-up methods). The account you are currently logged into may not be the one where your assets are stored.</span></div><div class="ace-line ace-line old-record-id-Jp7Nd7S0lof3nwxTZnLuZLpEsBf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BbN8dhAnzoI2lpxo0PXurxEbsMe"><span style="font-size: 16px;"><strong>Typical Case (Mobile Number Sign-Up):</strong> When signing up with a mobile number, entering "+84 13800000000" and "+84 013800000000" (with an extra leading "0" in the mobile number) will be recognized by the system as two different accounts. In this situation, you may have inadvertently logged into a similar but different account.</span></div><div class="ace-line ace-line old-record-id-WBEpdW97joo8uNxoTXduPQ9HsTN"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GP3MdIbaaoNNs5xt6Yau6n40sTd"><span style="font-size: 16px;"><strong>Troubleshooting Suggestions:</strong> Log out of the current account and carefully verify the mobile number you usually use (pay attention to whether there is a leading "0"), check the email address or third-party login method, and log in again using the correct account information.</span></div><div class="ace-line ace-line old-record-id-WhsBd4oeVo7pqfxsS9Zu1DB0sBl"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-N7v8dUDcSoPLIQxMWeOu8TUCsyA"><span style="font-size: 16px;">1.2 Hide Small Balances feature enabled</span></h3><div class="ace-line ace-line old-record-id-ABZfdggGco7afMxDy4BuPBudsbb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZWJidIAoToFu3GxSkrJu0cZZsLY"><span style="font-size: 16px;"><strong>Reason:</strong> The platform provides a <strong>Hide Small Balances</strong> feature, which automatically hides token holdings that value falls below a preset threshold. By default, assets worth less than 1 USDT will be hidden, which is why you cannot see these assets.</span></div><div class="ace-line ace-line old-record-id-OO2GdyjJyoobaNxXLiTuFu9Dsjh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GuNxdpy25oVouwx0IJHucW7wsoe"><span style="font-size: 16px;"><strong>Troubleshooting Suggestion:</strong> Locate the <strong>Hide Small Balances</strong> toggle on the Assets page, disable the feature, refresh the page, and check the previously hidden tokens again.</span></div><div class="ace-line ace-line old-record-id-Tk0Zd05YLohduBxR2cCuX55Jsxf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-L6LGdGOmlowKfCxRnuru4L2RsDf"><span style="font-size: 16px;">*BTN-<strong>Go to the Assets page</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/assets/spot">https://www.mexc.com/assets/spot</a>*</span></div><div class="ace-line ace-line old-record-id-QouUdSIhGoDWcIxOSEVupkyrsgd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"61c3dd1a-3c19-4b73-921c-5f634aa1b6f7","height":1450,"width":2936,"currHeight":1450,"currWidth":2936,"natrualHeight":1450,"natrualWidth":2936,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FOOSEbuEmYooGHdxQmT7ud1LssUb%2F%3Fpreview_type%3D16","file_token":"OOSEbuEmYooGHdxQmT7ud1LssUb","image_type":"image/png","size":499082,"comments":[]}]}" class="image-uploaded gallery old-record-id-SLLadDZuWocYmRxfVm7uxGoAswg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111714409g3ys8r7UgR00HF.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPT1NFYnVFbVlvb0dIZHhRbVQ3dWQxTHNzVWIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiU0xMYWREWnVXb2NZbVJ4ZlZtN3V4R29Bc3dnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PT1NFYnVFbVlvb0dIZHhRbVQ3dWQxTHNzVWIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/OOSEbuEmYooGHdxQmT7ud1LssUb/?mount_node_token=SLLadDZuWocYmRxfVm7uxGoAswg&mount_point=docx_image" data-width="2936" data-height="1450" data-lark-image-uri="drivetoken://OOSEbuEmYooGHdxQmT7ud1LssUb" data-lark-image-width="2936" data-lark-image-height="1450" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-TyP3dGJ6VoBdvLxAXCduY7TnszI"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-BoT7dBXLToYjlnxnfyhuR9mFsme"><span style="font-size: 16px;">1.3 Token has been delisted or trading has been suspended</span></h3><div class="ace-line ace-line old-record-id-GPCFdddZ8ooCs0xcaJVuZi7DsEb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UhOqd3MyToOpx6x3kabuXLbesbc"><span style="font-size: 16px;"><strong>Reason:</strong> If a token you hold has been delisted by the platform, it may no longer appear in your spot account, but can still be viewed through <strong>Delisted</strong> on the <strong>Hide Small Balances</strong> or the <strong>Assets</strong> page.</span></div><div class="ace-line ace-line old-record-id-VEgldXhumomQvJxe74kuEGXhs47"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IFCgdAD5WojMX2xOUrcubzsXshe"><span style="font-size: 16px;"><strong>Troubleshooting Suggestions:</strong> Go to <strong>Assets</strong> → <strong>Spot</strong> → <strong>Hide Small Balances</strong> or search for the token name to confirm whether it has been moved to the non-trading zone due to delisting.</span></div><div class="ace-line ace-line old-record-id-UOtddD58Zopgz9x5jrluvA2csKc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ef2fd06b-54f2-4a09-afa0-9628fe83e5d3","height":1452,"width":2938,"currHeight":1452,"currWidth":2938,"natrualHeight":1452,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FK7QVbdVW6oZLsmxGeLsuCF4Zs6f%2F%3Fpreview_type%3D16","file_token":"K7QVbdVW6oZLsmxGeLsuCF4Zs6f","image_type":"image/png","size":539696,"comments":[]}]}" class="image-uploaded gallery old-record-id-Up7bdDSaKoKbRIxCQxfu9yIZsHf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111714343w2tsCAsYNprJlb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLN1FWYmRWVzZvWkxzbXhHZUxzdUNGNFpzNmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVXA3YmREU2FLb0tiUkl4Q1F4ZnU5eUlac0hmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LN1FWYmRWVzZvWkxzbXhHZUxzdUNGNFpzNmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/K7QVbdVW6oZLsmxGeLsuCF4Zs6f/?mount_node_token=Up7bdDSaKoKbRIxCQxfu9yIZsHf&mount_point=docx_image" data-width="2938" data-height="1452" data-lark-image-uri="drivetoken://K7QVbdVW6oZLsmxGeLsuCF4Zs6f" data-lark-image-width="2938" data-lark-image-height="1452" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-O8RXdxgayop4AMxliAQurOFMsab"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-XQpBdDomCoay22xkx6CuBNfLsHf"><span style="font-size: 16px;">1.4 Decline in token prices leads to a reduction in overall valuation</span></h3><div class="ace-line ace-line old-record-id-XhijdM6DooMRz5xsPzouYog1sef"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RcIEdG3hCo2qsdxwx35uxLK5seh"><span style="font-size: 16px;"><strong>Reason:</strong> Crypto asset prices are highly volatile. Even if your holdings remain unchanged, the total asset valuation denominated in fiat currency or stablecoins will decrease accordingly when market prices fall.</span></div><div class="ace-line ace-line old-record-id-PsYKdl7uIodAx5xAmtjuD9a9sAd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BlAfderPTowYBbxvoYauEs42sNg"><span style="font-size: 16px;"><strong>Troubleshooting Suggestion</strong>: Compare the holdings snapshot at a specific point in time with the current market value. This is not a loss of assets, but rather normal market price fluctuation.</span></div><div class="ace-line ace-line old-record-id-DOdJdPDf3o09BLxuGRluPdzwsSe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FSNqd8QrToMgknxARlTukS2Ospb"><span style="font-size: 16px;">1.5 Transactions resulting in losses (including Spot and Futures)</span></h3><div class="ace-line ace-line old-record-id-Gul7dBCWCoy3SkxSc82ubwnTstg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Z5xDd4QFCopm1ax6ySMuENInswh"><span style="font-size: 16px;"><strong>Reason:</strong> Whether in Spot trading or Futures trading, when you sell an asset at a price lower than the purchase cost, or when a Futures position is forcibly liquidated or actively closed at a loss, the account equity will decrease directly.</span></div><div class="ace-line ace-line old-record-id-A5mbdXKW7oN1RTxcfFSuIvT8sxd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TNJfdY1mXo6Ud3x3tewuKO6Tsic"><strong style="font-size: 16px;">Troubleshooting Suggestions:</strong></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KXaHdiGsVo5R82xEd4Buc3E0sHf" data-list="bullet"><div><span style="font-size: 16px;">Check the Spot order history to see if there are any records of selling at a loss.</span></div></li><li class="ace-line ace-line old-record-id-SGuYdEmnGou4tSxlEAFuqhXUsAb" data-list="bullet"><div><span style="font-size: 16px;">Check the <strong>Realized </strong><strong>PNL</strong> and <strong>Closed Orders</strong> in the Futures account to confirm whether there were any forced liquidations or trading losses.</span></div></li></ul><div class="ace-line ace-line old-record-id-OdzzdyN0Co0Jy7xQHLYuF3x0sAS"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"85527211-4f89-40f7-924e-6c87e494c0df","height":576,"width":2294,"currHeight":576,"currWidth":2294,"natrualHeight":576,"natrualWidth":2294,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FL5tibrOewobFQDxQsRLuI6gUsXg%2F%3Fpreview_type%3D16","file_token":"L5tibrOewobFQDxQsRLuI6gUsXg","image_type":"image/png","size":182674,"comments":[]}]}" class="image-uploaded gallery old-record-id-JUPNdPYsYoyoeBxFg6iubMQrs2e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111714186sC1fzqTESx7aQJ.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJMNXRpYnJPZXdvYkZRRHhRc1JMdUk2Z1VzWGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSlVQTmRQWXNZb3lvZUJ4Rmc2aXViTVFyczJlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9MNXRpYnJPZXdvYkZRRHhRc1JMdUk2Z1VzWGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/L5tibrOewobFQDxQsRLuI6gUsXg/?mount_node_token=JUPNdPYsYoyoeBxFg6iubMQrs2e&mount_point=docx_image" data-width="2294" data-height="576" data-lark-image-uri="drivetoken://L5tibrOewobFQDxQsRLuI6gUsXg" data-lark-image-width="2294" data-lark-image-height="576" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-I2E2dre1LounxQx8C0hul7xAsCb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-QrWYdLRYOoAEsBxXOv4utfplsNe"><span style="font-size: 16px;">1.6 A withdrawal was carried out</span></h3><div class="ace-line ace-line old-record-id-MjdIdmJrFov0pNxlKRPuHDzpsfh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LuFFdGDHfoHUaNxR1z0uyxtEsDg"><span style="font-size: 16px;"><strong>Reason:</strong> If you have previously withdrawn assets from the platform to an external wallet or another account, these assets will be deducted from your platform account balance. </span></div><div class="ace-line ace-line old-record-id-BMmXdNqs8o0dJhxx6FiuAfdxsrh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GtUWdFXsqopccQxRMEyua6VAskb"><span style="font-size: 16px;"><strong>Troubleshooting Suggestion:</strong> Go to <strong>Funding History</strong> → <strong>Withdrawal</strong>, verify the withdrawal time, address, and amount, and confirm whether the operation was intended.</span></div><div class="ace-line ace-line old-record-id-Kq7rdeztqokuy2xRmUdu0NQDs6c"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"6a133b94-a4f3-46f1-94bb-b3ed20f2b421","height":1210,"width":2938,"currHeight":1210,"currWidth":2938,"natrualHeight":1210,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWNWCbtvRFomeNvxR7oWuPd5bsBe%2F%3Fpreview_type%3D16","file_token":"WNWCbtvRFomeNvxR7oWuPd5bsBe","image_type":"image/png","size":350250,"comments":[]}]}" class="image-uploaded gallery old-record-id-NUYrdLNt6o9lwwxZ6ggu0CYOsRb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111714770qHTJ9PCWEHG6EU.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJXTldDYnR2UkZvbWVOdnhSN29XdVBkNWJzQmUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTlVZcmRMTnQ2bzlsd3d4WjZnZ3UwQ1lPc1JiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XTldDYnR2UkZvbWVOdnhSN29XdVBkNWJzQmUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/WNWCbtvRFomeNvxR7oWuPd5bsBe/?mount_node_token=NUYrdLNt6o9lwwxZ6ggu0CYOsRb&mount_point=docx_image" data-width="2938" data-height="1210" data-lark-image-uri="drivetoken://WNWCbtvRFomeNvxR7oWuPd5bsBe" data-lark-image-width="2938" data-lark-image-height="1210" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ITgFdQCVRoWeK9xTTEFuM5RQs9g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ARfTdGFJ8og22kx4wqPu1Lcrs5e"><span style="font-size: 16px;">If you are still unable to resolve the issue after following the steps above, please contact the MEXC customer service team for professional support.</span></div><div class="ace-line ace-line old-record-id-OmpOdFMJ4oxGLIxl216uWERYsgg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-REvMd8gCIo7G7qxoJh5uWCkRsIe"><strong>2. How to Comprehensively Analyze the Causes of Asset Changes</strong></h2><div class="ace-line ace-line old-record-id-NLPsdHzQ4oGo3Wxvdm5uxBIhsGb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-L72DdrwwZo3295xRVWFuzJQosIf"><span style="font-size: 16px;">MEXC provides professional PNL Analysis tools to help you accurately understand asset changes. You can access them through the following entry points:</span></div><div class="ace-line ace-line old-record-id-WshldKGmCoF4HcxIp8OukGrts3d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FqvodkXe6oT2rOxT0uouLhOzs5c"><span style="font-size: 16px;"><strong>Spot Profit & Loss Analysis:</strong> View the total PNL, daily PNL, and each token PNL details for Spot trading.</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-WUT5dxbHCocCGoxRhccusyfIsEf" data-list="bullet"><div><span style="font-size: 16px;"><strong>Web:</strong> MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">official website</a> → <strong>Wallets</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/spot">Spot</a></strong> → <strong>Today's PNL</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/analysis">Spot PNL Analysis</a></strong></span></div></li><li class="ace-line ace-line old-record-id-Fv9ndMTwcoCDn0x5BPmutov6swc" data-list="bullet"><div><span style="font-size: 16px;"><strong>App:</strong> MEXC App homepage → <strong>Wallets</strong> → <strong>Spot</strong> → <strong>Today's PNL</strong> → <strong>Spot PNL Analysis</strong></span></div></li></ul><div class="ace-line ace-line old-record-id-MZnfdv5DpotDeAx2hTHutBFisub"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ac656360-40e3-4009-8efd-1f88037e50f7","height":2163,"width":3129,"currHeight":2163,"currWidth":3129,"natrualHeight":2163,"natrualWidth":3129,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHvRgbCKE5omd9Cx5bNYu8JjJsMc%2F%3Fpreview_type%3D16","file_token":"HvRgbCKE5omd9Cx5bNYu8JjJsMc","image_type":"image/png","size":1640548,"comments":[]}]}" class="image-uploaded gallery old-record-id-RDiGdVEdIo0BORxOYI2uyBHPsAP"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111715838nCbjYFKgN8fFW3.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIdlJnYkNLRTVvbWQ5Q3g1Yk5ZdThKakpzTWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUkRpR2RWRWRJbzBCT1J4T1lJMnV5QkhQc0FQIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IdlJnYkNLRTVvbWQ5Q3g1Yk5ZdThKakpzTWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HvRgbCKE5omd9Cx5bNYu8JjJsMc/?mount_node_token=RDiGdVEdIo0BORxOYI2uyBHPsAP&mount_point=docx_image" data-width="3129" data-height="2163" data-lark-image-uri="drivetoken://HvRgbCKE5omd9Cx5bNYu8JjJsMc" data-lark-image-width="3129" data-lark-image-height="2163" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-UMqvde2Ydo5GFlxAlcvuk8YwsVb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HJuVdWvl7oQ0BZxgWtpu6z8Ws9d"><span style="font-size: 16px;"><strong>Futures Profit & Loss Analysis: </strong>View detailed data of the Futures account, including total PNL, funding rate, realized/unrealized PNL, and more.</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Ts68dJy6qo2a2jx7EQcutYcWsdg" data-list="bullet"><div><span style="font-size: 16px;"><strong>Web:</strong> MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/">official website</a> → <strong>Wallets</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/future">Futures</a></strong> → <strong>Today's PNL</strong> → <strong><a data-lark-is-custom="true" href="https://www.mexc.com/futures/analysis">Futures PNL Analysis</a></strong></span></div></li><li class="ace-line ace-line old-record-id-KDdldqRpboNGYKxUeSyuZUQ1sYg" data-list="bullet"><div><span style="font-size: 16px;"><strong>App: </strong>MEXC App homepage → <strong>Wallets</strong> → <strong>Futures</strong> → <strong>Today's PNL</strong> → <strong>Futures PNL Analysis</strong></span></div></li></ul><div class="ace-line ace-line old-record-id-Csvtdtqs7ooNEuxrkDeucdkYskb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3d3c875d-2d38-40de-9c5f-1c44d7f0131a","height":2166,"width":3129,"currHeight":2166,"currWidth":3129,"natrualHeight":2166,"natrualWidth":3129,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSYPUbmWZmoI0kdxwiPIujQJtsrb%2F%3Fpreview_type%3D16","file_token":"SYPUbmWZmoI0kdxwiPIujQJtsrb","image_type":"image/png","size":1641608,"comments":[]}]}" class="image-uploaded gallery old-record-id-YnUBdv5unonBMIxDHfZujH7bsB5"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260417111714676CCppqSKKwTXWqf.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTWVBVYm1XWm1vSTBrZHh3aVBJdWpRSnRzcmIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWW5VQmR2NXVub25CTUl4REhmWnVqSDdic0I1Iiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TWVBVYm1XWm1vSTBrZHh3aVBJdWpRSnRzcmIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SYPUbmWZmoI0kdxwiPIujQJtsrb/?mount_node_token=YnUBdv5unonBMIxDHfZujH7bsB5&mount_point=docx_image" data-width="3129" data-height="2166" data-lark-image-uri="drivetoken://SYPUbmWZmoI0kdxwiPIujQJtsrb" data-lark-image-width="3129" data-lark-image-height="2166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-XqIodrYL4op0y9xqQ5DufY0FsXN"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XrhhdiAKColgQixAuGcuPxSZsPb"><strong style="font-size: 16px;">Recommended Reading:</strong></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-FY7YdsxcgoDyCnx4ocTu1cOHsPg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/mexc-spot-order-faq-338746501587991552" style="font-size: 16px;">MEXC Spot Order FAQ</a></div></li><li class="ace-line ace-line old-record-id-S2jgdC5lhoAgd6xnyRTudTdbste" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-0-fee-spot-trading-faq-264764306934491136" data-lark-is-custom="true" style="font-size: 16px;">MEXC 0-Fee Spot Trading FAQ</a></div></li><li class="ace-line ace-line old-record-id-P57MdDo88omKPuxnkgZus8YYsGe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/beginner-s-guide-to-spot-trading-faq-332253318490269696" data-lark-is-custom="true" style="font-size: 16px;">Beginner's Guide to Spot Trading FAQ</a></div></li><li class="ace-line ace-line old-record-id-SqdudjsPLohceExPpMSupKrUsWb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/prediction-markets-faq-337306347514028032" data-lark-is-custom="true" style="font-size: 16px;">Prediction Markets FAQ</a></div></li><li class="ace-line ace-line old-record-id-MJUNdv846owUjLxKkL7uui5mscd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/pre-market-trading-faq-17827791519271" data-lark-is-custom="true" style="font-size: 16px;">Pre-Market Trading FAQ</a></div></li></ul><div class="ace-line ace-line old-record-id-BeukdThz6oCdOixW4ihuT74Vscd"><br></div></div>

<div data-page-id="ZrCwdj8EVoj5PWxdcsXuSXHcsrg" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-KXk4dvOdjoZ6xRxLmjAumThysfc"><span style="font-size: 16px;">When trading Spot on MEXC, you may encounter issues such as unfilled orders, failed trades, or fill prices that differ from what you expected. This article answers these common questions in detail to help you complete your trades more smoothly.</span></div><div class="ace-line ace-line old-record-id-F6f7d07LLo2So6xpPUPuc6F2sDh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DVVedWQaEofYwbxQ0KCued0lsxc"><span style="font-size: 16px;">*BTN-<strong>Go to Spot Trading</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/exchange/BTC_USDT">https://www.mexc.com/exchange/BTC_USDT</a>*</span></div><div class="ace-line ace-line old-record-id-CphpdKyAkoXgu1xPkfHu257fssL"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JF3ZdUtR1oFENbxtbz9uyBe8sid"><strong>1. Why has my order still not been filled?</strong></h2><div class="ace-line ace-line old-record-id-OVOldHYonomuCrxFroyu472ss2e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-K3itdpIEJofYmixZSTVucEdmsMg"><span style="font-size: 16px;">If your order remains pending, it is usually due to one of the following reasons:</span></div><div class="ace-line ace-line old-record-id-T9MidTMhLowtLgxC7r1uOOjJsch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EGfcdnZdAoGpunxiFTiucMaisFf"><span style="font-size: 16px;">1. Price deviation. Your limit price may be far from the current best bid or ask in the market. For example, if you set a lower buy price while the market price remains above that level, your order will stay open until the market reaches your price. </span></div><div class="ace-line ace-line old-record-id-ECE7drOGboc2GxxfSFeuM7ols78"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AN0RdUQk4oJhktxxQTwuBURls0b"><span style="font-size: 16px;">2. Insufficient liquidity. If you are trading a lower liquidity token, the trading pair may not have enough market depth to fulfill your order size. Even if the price briefly reaches your limit price, the order may still remain unfilled due to sharp market fluctuations or a lack of counterparties. </span></div><div class="ace-line ace-line old-record-id-IT3ndAROuoIVMVxac3luRCnOsQe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VoCjdvxjUoibHmxUmRHu9hnosre"><span style="font-size: 16px;">Please note that the order book follows the matching principle of price priority and time priority. There may already be other users' orders placed at the same or a better price before yours, and the system will match those orders first.</span></div><div class="ace-line ace-line old-record-id-GpScd35WYolMraxHy0Aupw6Tslf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OxbPdLFwwoRw0JxK2Uwu2q5MsgE"><span style="font-size: 16px;">To check why your order has not been filled, you can view your order price under <strong>Open Orders</strong> and confirm whether it is aligned with current market conditions. If you want to complete the trade faster, you can modify or cancel the current order and place a new one at a price closer to the market, or use a market order directly.</span></div><div class="ace-line ace-line old-record-id-QyFjdzRAyoSPV2xBDGKuoBrisve"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c33ae756-ceb5-43d0-9f7a-529df8df5d5a","height":1448,"width":2938,"currHeight":1448,"currWidth":2938,"natrualHeight":1448,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQRX7b5wKRoFPNGxUVPJubltssmg%2F%3Fpreview_type%3D16","file_token":"QRX7b5wKRoFPNGxUVPJubltssmg","image_type":"image/png","size":873968,"comments":[]}]}" class="image-uploaded gallery old-record-id-W8LkdybFso8TuzxQ2xyuxLMxsfh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260402101405928MX54w1fVtrp2UD.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRUlg3YjV3S1JvRlBOR3hVVlBKdWJsdHNzbWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVzhMa2R5YkZzbzhUdXp4UTJ4eXV4TE14c2ZoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RUlg3YjV3S1JvRlBOR3hVVlBKdWJsdHNzbWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QRX7b5wKRoFPNGxUVPJubltssmg/?mount_node_token=W8LkdybFso8TuzxQ2xyuxLMxsfh&mount_point=docx_image" data-width="2938" data-height="1448" data-lark-image-uri="drivetoken://QRX7b5wKRoFPNGxUVPJubltssmg" data-lark-image-width="2938" data-lark-image-height="1448" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Rmkodf6ouozd2xxVyGbuDmqVsre"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-FMs8dcWo2oAbPIxtQCUuCMSzsNe"><strong>2. Why do I see "Trade failed" or "Insufficient balance" when placing an order?</strong></h2><div class="ace-line ace-line old-record-id-CoIbdF6h4oKKd2xn4DnuJCeesKe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G57IdHPMKokQgfxlZR3ubWtHsCh"><span style="font-size: 16px;">If you see either of these messages, please check the following:</span></div><div class="ace-line ace-line old-record-id-JELWdo76moeF5Rxc1wdujwhOsWc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Lo1ndpvvkoZJiPxTlMjuJbtBsQT"><span style="font-size: 16px;">1. Make sure your funds have been transferred correctly. Your assets may still be in your Futures, Earn, or other accounts, and must be transferred to your Spot account before you can place a Spot trade. </span></div><div class="ace-line ace-line old-record-id-GRsndRctIoMOj2xE5iNuEffBsrH"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SeAUdqlfnokNcUx9Natujyyzsnd"><span style="font-size: 16px;">2. Check whether you have reserved enough for fees. Your account balance must be sufficient to cover both the purchase amount and the trading fee, otherwise the system may show an insufficient balance message. MEXC offers 0 fees on many trading pairs. You can visit the <a data-lark-is-custom="true" href="https://www.mexc.com/zero-fee">0 fees page</a> to view the currently supported pairs. </span></div><div class="ace-line ace-line old-record-id-T6r4dvGLkohUfuxeUltuadTHs4Y"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LWZvdaxbao9Vx9x3AGQu3qYZsFf"><span style="font-size: 16px;">*BTN-<strong>Go to 0 Fees</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/zero-fee">https://www.mexc.com/zero-fee</a>* </span></div><div class="ace-line ace-line old-record-id-TQ9ldb2o5ocpvaxoBSfufnwDsuR"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QOlddtFsHoLZ4Jx5vbauZppqstf"><span style="font-size: 16px;">3. Check whether any funds are frozen. If you have other pending limit orders, the corresponding assets may be frozen by the system, which reduces your available balance. You can cancel unnecessary orders under <strong>Open Orders</strong> to release the frozen funds. </span></div><div class="ace-line ace-line old-record-id-TdGzdwCpCoqRhzxP3hVufoArsth"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e219c1c3-ddab-4338-a261-cf6a51cbf3d3","height":1442,"width":2936,"currHeight":1442,"currWidth":2936,"natrualHeight":1442,"natrualWidth":2936,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FTazGbIJgQo2wcixyq4QuOdRsswh%2F%3Fpreview_type%3D16","file_token":"TazGbIJgQo2wcixyq4QuOdRsswh","image_type":"image/png","size":886275,"comments":[]}]}" class="image-uploaded gallery old-record-id-Fe3ldezuko2w4ix32bPuHiKosWd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260402101405188aecBKZ2RVGPIQU.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJUYXpHYklKZ1FvMndjaXh5cTRRdU9kUnNzd2giLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRmUzbGRlenVrbzJ3NGl4MzJiUHVIaUtvc1dkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9UYXpHYklKZ1FvMndjaXh5cTRRdU9kUnNzd2gvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/TazGbIJgQo2wcixyq4QuOdRsswh/?mount_node_token=Fe3ldezuko2w4ix32bPuHiKosWd&mount_point=docx_image" data-width="2936" data-height="1442" data-lark-image-uri="drivetoken://TazGbIJgQo2wcixyq4QuOdRsswh" data-lark-image-width="2936" data-lark-image-height="1442" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-ZcDQdZHbGoMnU2xLT2Vu30mPsCh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GlH5dBCKboT2lLx3FBfuQpP0szf"><strong>3. What is slippage? Why is the fill price different from what I expected?</strong></h2><div class="ace-line ace-line old-record-id-GLvJd8dO4o5zrTxZuHduKJlvsbe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-P2OUdCDHzo71oXxsfJyuR5Fwsgg"><span style="font-size: 16px;">Slippage refers to the difference between the price you see when placing an order and the actual fill price.</span></div><div class="ace-line ace-line old-record-id-X4EQdj0SdoQeTsxlA4humj5zsFe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gj9gdsjLioeFlRx1CNLuEqtjsgg"><span style="font-size: 16px;">There are two main reasons why slippage occurs:</span></div><div class="ace-line ace-line old-record-id-AMMudxmRloYqwMxwL8tucpswsRc"><span style="font-size: 16px;">1. The market is moving rapidly, and the price changes between the moment you place the order and the moment it is executed. </span></div><div class="ace-line ace-line old-record-id-QVEUdlKhqoOFh6xKdSMuAEIqstg"><span style="font-size: 16px;">2. You use a market order to buy or sell a token with relatively low trading volume and shallower market depth, so the order must consume multiple price levels before it can be fully filled. </span></div><div class="ace-line ace-line old-record-id-SUbhd3h4uoNiGPxbl9puxibYstc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YCJFdwgIMoVEbnx2VuCuGwoGsPg"><span style="font-size: 16px;">To reduce the impact of slippage, please use limit orders during highly volatile market conditions so you can lock in your expected execution price.</span></div><div class="ace-line ace-line old-record-id-SRLadblYVodWCtxCWkDuxCx8sVc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-KVOTd1cIIodxNjxDzjMujoJvsee"><strong>4. Why can't I sell my entire holdings?</strong></h2><div class="ace-line ace-line old-record-id-OWQGdfyWKoQdGRxUxqhuYGE1sne"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QscVdxSbUo2AdRxFpvIuqMHfs8c"><span style="font-size: 16px;">Some users may find that when closing a position, a small amount of tokens remains in the account and cannot be sold. This is due to the Minimum quantity precision of the trading pair.</span></div><div class="ace-line ace-line old-record-id-S0xpd4bDaor4I8xtD7wu3JjBsRh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CNfNdyaRAol6TtxQYY2uz5gMsjd"><span style="font-size: 16px;">The system sets a minimum step size for each order to help maintain liquidity and order book depth for the pair. This mechanism effectively prevents the market from being crowded with too many tiny fragmented orders, helping most users get better fill prices and a more stable trading experience.</span></div><div class="ace-line ace-line old-record-id-HOw0dwmwaoNATlxK9fUuMztusmg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OgjUdA1OdoN1C7xArtFuOJLzsZc"><span style="font-size: 16px;">If you want to clear these unsellable small balances, you can use <strong>Convert small balances to MX</strong> to convert leftover tokens into MX and complete the cleanup.</span></div><div class="ace-line ace-line old-record-id-UeVkdgVpho2WvJxGz5duYFr7sAb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"713a8ab5-f1e4-46ae-bd9f-739ecc0dbf94","height":626,"width":1280,"currHeight":626,"currWidth":1280,"natrualHeight":626,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FXAe7bBRCpoxiZTx6Xumu33aHsUg%2F%3Fpreview_type%3D16","file_token":"XAe7bBRCpoxiZTx6Xumu33aHsUg","image_type":"image/png","size":239912,"comments":[]}]}" class="image-uploaded gallery old-record-id-HJjfdZ8AYoP4tpxPjRfu6V6dsIg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260402101404752Vrsw4tVbASlzN8.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJYQWU3YkJSQ3BveGlaVHg2WHVtdTMzYUhzVWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSEpqZmRaOEFZb1A0dHB4UGpSZnU2VjZkc0lnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9YQWU3YkJSQ3BveGlaVHg2WHVtdTMzYUhzVWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XAe7bBRCpoxiZTx6Xumu33aHsUg/?mount_node_token=HJjfdZ8AYoP4tpxPjRfu6V6dsIg&mount_point=docx_image" data-width="1280" data-height="626" data-lark-image-uri="drivetoken://XAe7bBRCpoxiZTx6Xumu33aHsUg" data-lark-image-width="1280" data-lark-image-height="626" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Vtn0d3RqPoUhjcxCW8FuuntmsGg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CX82dLcEoox7SDxUwVduGv2hsgd"><strong>5. Can I sell or withdraw the token immediately after buying it?</strong></h2><div class="ace-line ace-line old-record-id-Vj5mdGQwyoLVF7xqs0AudXiDsRg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JNUNdC8dfoiUVKxvalcuEEXMs0f"><span style="font-size: 16px;">Yes. Once the order is filled, the token will be credited to your Spot account immediately, and you can sell it at any time.</span></div><div class="ace-line ace-line old-record-id-Hp17dj1kpoMIQOxEx4WuOcbpsXf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ErMQdPavMor405xmrDMuydQIsuf"><span style="font-size: 16px;">As for withdrawals, although the token is credited instantly, the actual withdrawal process may still be affected by several factors, including the platform's withdrawal limit rules, blockchain network confirmation times, and security verification requirements such as 2FA. It is recommended to review the relevant rules in advance to ensure a smooth withdrawal.</span></div><div class="ace-line ace-line old-record-id-ZLuldTn4eoKwg8xzrQvuxx1pslg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DQVbdjaZkopUvOxCB2Luaf7Gsmd"><strong>6. What should I do if I encounter a technical issue?</strong></h2><div class="ace-line ace-line old-record-id-GhAudtxkqoygGfxNlDpujpDIs1d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LZs2dJSZjoFzFqxvEiLuGGmTs8d"><span style="font-size: 16px;">If you encounter technical issues during trading, such as being unable to cancel an order or funds not being credited, please contact MEXC Customer Service for assistance as soon as possible.</span></div><div class="ace-line ace-line old-record-id-HZB2dH2WioAg6NxRR6Euxkkmsdf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SGSKdp4r6oYhnWxRU0DutPMhsSc"><strong style="font-size: 16px;">Recommended Reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Dw9PdEccAojWU0xqc9HudwqUsog" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/beginner-s-guide-to-spot-trading-faq-332253318490269696" style="font-size: 16px;">Beginner's Guide to Spot Trading FAQ</a></div></li><li class="ace-line ace-line old-record-id-KlWFda3vso9cuUxmLffuYnTosPf" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-0-fee-spot-trading-faq-264764306934491136" data-lark-is-custom="true" style="font-size: 16px;">MEXC 0-Fee Spot Trading FAQ</a></div></li><li class="ace-line ace-line old-record-id-BLm9dhivtoZbbcx5lzLu7Lvospe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031" data-lark-is-custom="true" style="font-size: 16px;">Common Withdrawal Issues and How to Resolve Them</a></div></li></ul><div class="ace-line ace-line old-record-id-JoaUdMvVXoXtGExr96WuhO0qsJd"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="CWSKdUbW1oPn16xSjLMu0gF5szd" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-doxusTrQLv9mXhjcjgJJOPK6tbb"><span style="font-family: arial, helvetica, sans-serif;"><strong>1. What Is Pre-Market Trading?</strong></span></h2><div class="ace-line ace-line old-record-id-doxus9J8bug2xtWkcaVUVKJCElf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RHtrdonqyoPp0yxwefxuLN73spd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Pre-market trading is an over-the-counter (OTC) service provided by MEXC. It allows traders to buy and sell new tokens before they are officially listed on the exchange.</span></div><div class="ace-line ace-line old-record-id-UOoCdxJgvowjFKx7q9SuROxVsvb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">In pre-market trading, buyers and sellers can set their own prices and match orders directly, giving users the flexibility to trade at their preferred prices. By participating in MEXC pre-market trading, users can gain early market exposure ahead of a token's public listing.</span></div><div class="ace-line ace-line old-record-id-SoXKdZjV7os7NwxX69Wu6qpisXe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">To ensure a smooth experience, users are advised to familiarize themselves with the trading process and requirements in advance.</span></div><div class="ace-line ace-line old-record-id-doxusWM6arF11foD4gJcgjgLSQR"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusgY9igzhsgDu89pHbjvCCdw"><span style="font-family: arial, helvetica, sans-serif;"><strong>2. What Are the Benefits of Pre-Market Trading?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusVWZV3DKtAfiYDEi16v7Bge"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Nyx0d6eOUoFHHsx7wenulOlUsxd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Pre-market trading allows investors to access new tokens before official market launch, offering the opportunity to secure popular tokens under potentially more favorable conditions. Compared with trading after listing, this can provide an early positioning advantage based on market expectations.</span></div><div class="ace-line ace-line old-record-id-TbsIdbOOlo7eFlxTWNcujxhss2c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TwT2dN6suoXzRbxf4PiuM62gsbh"><span style="font-family: arial, helvetica, sans-serif;"><strong>3. What do Settlement Time, Collateral Rate, and Fees Mean in Pre-Market Trading?</strong></span></h2><div class="ace-line ace-line old-record-id-ELN1dioDsosl62xK8dguPvRLsye"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="247;537" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="247"><col width="537"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-EqiKdP24Jowo2gxLiNmuhYFRs7g"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Settlement Time</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-B7XYdC0reoQZcix2jn2u20xKs5i"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The seller will transfer the full amount of tokens agreed upon in the Pre-Market Trading to the buyer at the specified settlement time. Please refer to the token information section on the Pre-Market Trading page for more details.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-YLv1dsIYHoJBPlx7sxRuO3s7s5d"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Collateral Rate</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-WCX4dR6CRoKgNpxNNX7u5l1esEd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The collateral rate represents the percentage of the order value that must be held as collateral. Failure to complete the settlement within the specified time may result in the loss of collateral. For specific collateral rates, please refer to the token information section on the MEXC Pre-Market Trading page.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-W1iFdSXWroPzwwxyLhjukLNgsQc"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Fee Rate</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-PomkdVM9robhEuxAwoTupEipswc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">The fee rate is a specified percentage based on the transaction value and varies depending on the tokens being traded. For specific fee rates, please refer to the token information section on the Pre-Market Trading page.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-QBOpdVug1ot7OAxoXSWu1Z5vs1b"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Pre-Market Trading Frozen Amount</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="white-space:pre;" class="ace-line ace-line old-record-id-CpV8dQxiyo3BsoxWemOuwvPHsNN"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Buyer Frozen Amount = Order Value Seller Frozen Amount = Order Value x Collateral Rate (Z%) For example, if Z = 100%, then the frozen amount for buying or selling</span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-CpV8dQxiyo3BsoxWemOuwvPHsNN"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"> 1,000 USDT in pre-market trading would be 1,000 USDT x 100%, </span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-CpV8dQxiyo3BsoxWemOuwvPHsNN"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">equaling 1,000 USDT.</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZT1cd1s2XoTmbuxVKZLuQqqCsGf"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Overdue Settlement Fee</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div class="ace-line ace-line old-record-id-QQbqdPwr3o62cLxd9ouuT1Acsjh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the seller fails to complete the settlement within the specified time, the platform will deduct a portion of the seller's collateral as a fee, with the remainder given to the buyer as compensation. Currently, MEXC does not charge any fees; all collateral is compensated to the buyer.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-Gd8SdCys4oJlJrxGQEsuLpDIsLd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusFhI6d3MHSAEcZPmt1jIZCh"><span style="font-family: arial, helvetica, sans-serif;"><strong>4. How Does Settlement Work?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusRI3bGMf3mLpUBYdW77e32g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-XjdLdZZbMomXHhx8hR6uzOrJsGd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>For Sellers:</strong> During the settlement period, sellers must ensure their Spot account holds a sufficient amount of tokens to fulfill the delivery obligation. Once settlement begins, the tokens will be securely transferred to the buyer's account to complete delivery.</span></div><div class="ace-line ace-line old-record-id-XoKGdKczToTT0oxmfsUusBNOs1t"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-SDsedfmUDoXXiexLrz4u4bPtsEd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>For Buyers:</strong> After an order is matched, buyers only need to wait for the settlement date.</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OxMJdYxSjosxGWxia1fud6TRsOe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the seller completes delivery, the buyer will receive the corresponding amount of tokens.</span></div></li><li class="ace-line ace-line old-record-id-EhXDdavZmoogjVxgqsOuISElsPB" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the seller fails to deliver, the buyer will receive compensation from the seller's collateral.</span></div></li></ul><div class="ace-line ace-line old-record-id-OaLhd9KfdoGyfDx2KqCutrAqsMb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Compensation is calculated as: <strong>Matched order percentage</strong><strong> × seller's collateral amount</strong></span></div><div class="ace-line ace-line old-record-id-AwV4deVPoosdwFx2giNu0P83sXc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U9JSdBUfao8UDbxTKlquUcKDsEd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Please note: </strong>If a "sell low, buy high" scenario occurs and the buyer is the <strong>maker</strong>, the seller's collateral is still calculated based on the seller's order price × quantity × collateral rate. As a result, the compensation received by the buyer may be lower than the buyer's own collateral.</span></div><div class="ace-line ace-line old-record-id-doxuswUGkAcCgXhNEz7UNXCMUlg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-X52qdbjFDo3RjoxzjZEu40EVswg"><span style="font-family: arial, helvetica, sans-serif;"><strong>5. How to Trade as a Seller in MEXC Pre-Market</strong></span></h2><div class="ace-line ace-line old-record-id-FEP5d3uaSoMZXGxrmWPuIywPsQh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CrXRd0Bxfo7CN1xzFiZuOV95syc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Create an Order: </strong>Select the token you want to sell and enter the quantity and price to place a sell order.</span></div><div class="ace-line ace-line old-record-id-ZPDCden7ioonP9xinzCuKOFpsDd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Order Matching: </strong>Wait for a counterparty to match your order. Once matched, prepare the required tokens before settlement.</span></div><div class="ace-line ace-line old-record-id-G1G8dLcbnoH2b9xWZoZu2ctzsUe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Settlement: </strong>Ensure your Spot account holds enough tokens at settlement time. Failure to deliver will result in forfeiture of collateral.</span></div><div class="ace-line ace-line old-record-id-doxusAWmfzUaN02Xy7gU02bGvNh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusCGoLkNkNSgzjf1J8feobUb"><span style="font-family: arial, helvetica, sans-serif;"><strong>6. How to Trade as a Buyer in MEXC Pre-Market</strong></span></h2><div class="ace-line ace-line old-record-id-doxus27nLh16kLsijsmbleJVKNd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusuYafLolmgL7S2t7Uq40Ure"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Create an Order: </strong>Select the token you want to buy and enter the quantity and price to place a buy order.</span></div><div class="ace-line ace-line old-record-id-doxuskySEjyTw7xcNPS2SE6dKnb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusyjVVi4wigyNBEqyoPlRm4g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Order Matching: </strong>Once your order is matched, simply wait for the settlement date. If your order is matched as a taker and the counterparty's price is lower than your order price, part of your collateral will be unfrozen proportionally to the price difference.</span></div><div class="ace-line ace-line old-record-id-XMKFdHKpXoIthIxd4B8urwdys1d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DByDdxVH4oUg0gxMDcZurlcOsog"><strong style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Settlement:</strong></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-BrpIdAwzhoGkx2xFkIpuF60lsib" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If settlement is successful, you will receive the tokens from the counterparty.</span></div></li><li class="ace-line ace-line old-record-id-B7Wxdn9EkoJ2apxsYaju69U6sUd" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If settlement fails, the platform will refund your order amount and provide compensation based on the seller's collateral.</span></div></li></ul><div class="ace-line ace-line old-record-id-PPOtdTZW0oO3TfxfktXu6Najsxd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="white-space:pre;" class="ace-line ace-line old-record-id-ZNghdvFjcoaxDyx6pkbutNwBs4n"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Compensation is calculated as: <strong>Matched order percentage × seller's collateral amount</strong></span></div><div class="ace-line ace-line old-record-id-Zt64dKgHjoS5mVxGSk3uuG1Ws2c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RYnMdDD0toEgL8xGFMeuTc7iszb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Please note: In "sell low, buy high" cases where the buyer is the maker, the seller's collateral is calculated using the seller's order price × quantity × collateral rate. As a result, compensation may be lower than the buyer's own collateral.</span></div><div class="ace-line ace-line old-record-id-doxus83MQYr3MNA1pVQ0R5dA09e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusKhGNnChGdiGCI5JNTp2Ppt"><span style="font-family: arial, helvetica, sans-serif;"><strong>7. How Are Trading Fees Calculated?</strong></span></h2><div class="ace-line ace-line old-record-id-doxussc6CotHtJS10BW1ZUD0Jrg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QU0WdmbueovJMHxzRsLufj5hs8g" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Seller fees</strong> are calculated based on the collateral amount and the applicable fee rate.</span></div></li><li class="ace-line ace-line old-record-id-KgIEdXOPIo2Z1dx7MTwuuaXOsGh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Buyer fees</strong> are calculated based on the order amount and the applicable fee rate.</span></div></li></ul><div class="ace-line ace-line old-record-id-XFwvdjFVGoFaewx9Q24unpOZsvb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Trading fees, if applicable, will follow the rules described above. Specific collateral rates and fee rates can be found in the token information section of the MEXC pre-market trading page. </span></div><div class="ace-line ace-line old-record-id-doxusHM73IEhej1okIg76zGvl2F"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus0mkyVZgDNKw0BxAadmvcUf"><span style="font-family: arial, helvetica, sans-serif;"><strong>8. Are Trading Fees Charged If Settlement Fails?</strong></span></h2><div class="ace-line ace-line old-record-id-doxust6bKJ5iJjeRvinwARsMORb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusV9RrGLwqZFVAxFU8IDQiog"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Yes. Trading fees are still charged. Fees are refunded <strong>only if the order is not matched</strong> or if the <strong>token listing is canceled</strong>.</span></div><div class="ace-line ace-line old-record-id-doxusm2BQ6G2vNjZSQCDrPa9qeb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus2xz0s6RcsiCiEUnMZUelbb"><span style="font-family: arial, helvetica, sans-serif;"><strong>9. Can Orders Be Canceled After Matching?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusXwzF0h08D5xdWxsJjtrFfb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus6DQNzlPUrII0u4KtOAjubg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Fully matched orders <strong>cannot be canceled</strong>. Partially matched orders <strong>may be canceled</strong> for the unmatched portion.</span></div><div class="ace-line ace-line old-record-id-doxusYNkufWIOSHv7ugl0ZLAT4f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusvwPc9S15wcpXxK3pv4Xiog"><span style="font-family: arial, helvetica, sans-serif;"><strong>10. How Is the Collateral Rate Determined?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusx8MGhn4NdXT7r7l5IhSU7c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CtUld2iBZoevYyxU6LmubeWrsNd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Collateral rates are determined based on multiple factors, including token risk profile and market conditions. For specific collateral rates, please refer to the token details on the MEXC pre-market trading page.</span></div><div class="ace-line ace-line old-record-id-doxus5oFOj8BanNNV7nb29eBWTh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MkPSdFBfio5UoExT8PfuTN4ss1f"><span style="font-family: arial, helvetica, sans-serif;"><strong>11. What Are the Risks of Pre-Market Trading?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusobVrYcAYWxaKAL1OrocFHA"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CCtIdIJtKopwgTxkJt9uUNHBsHf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>For sellers:</strong> Failure to deliver tokens in full and on time will result in loss of collateral.</span></div><div class="ace-line ace-line old-record-id-InFLdj6dMoNlTaxbzt4uWKvcsyg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>For buyers:</strong> If the seller fails to deliver, the buyer will receive compensation but will not receive the tokens.</span></div><div class="ace-line ace-line old-record-id-XbVSdmkRNoCfN3x0nKwuzJyXsyk"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusNm11KRiIf2QQU1LP1V7Awf"><span style="font-family: arial, helvetica, sans-serif;"><strong>12. Does Pre-Market Trading Affect the Token's Listing Price on MEXC?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusZMTO8M97O7sYwMtQWmX7yf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BNB7dtMAzoMBvFx4Fulu37EJsld"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Pre-market prices are determined by buyer and seller behavior and may not reflect the token's official listing price. While pre-market prices may indicate market expectations, the actual listing price can be influenced by other factors and is not directly correlated.</span></div><div class="ace-line ace-line old-record-id-EZvMdHeWuo8jZsxirLNubzNisNd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusWzJ4Rnuc5PhES1BoLZNt42"><span style="font-family: arial, helvetica, sans-serif;"><strong>13. What Happens If a Token Is Delayed or Canceled for Listing?</strong></span></h2><div class="ace-line ace-line old-record-id-doxus54VXLM13BGSK9tHJ62hdNc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-PFDndPaC5oOxzOxOnj9u25Dlsfh" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If listing is delayed, matched orders remain valid and a new settlement time will be announced.</span></div></li><li class="ace-line ace-line old-record-id-PV3XdceR1oNfhNx5Lwxu3ZX8sjk" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If listing is canceled, matched orders will be fully refunded and unmatched orders will be canceled.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusF7DbeLChyDY6L50REo4tIg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxuso0ZP267tqKlKe5boOzL4bN"><span style="font-family: arial, helvetica, sans-serif;"><strong>14. Why Was My Order Canceled or Terminated?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusV8yaBVgbvsc8OmiEEhuMjc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KVUpdSdXJoBDvKxoyzEuRmJHsnh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If either party engages in improper trading behavior or triggers platform risk controls, the system may take the following actions:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-U7ICddGzSozWEKxo6cAu2NXisWb" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the order is not matched, it will be canceled.</span></div></li><li class="ace-line ace-line old-record-id-TDBWdfkUSo10RJxzuVXu79oIsgk" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the order has entered the settlement phase, it will be terminated.</span></div></li></ul><div class="ace-line ace-line old-record-id-A8fkdZ8VRowPfkx2IOluRbaCsMc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">If the token is still in the settlement phase, users may place a new order to trade with other participants.</span></div><div class="ace-line ace-line old-record-id-Sm6fdGXSlozUBOxSVpzuFDpYsN2"><span style="font-family: arial, helvetica, sans-serif;"><br></span></div></div>

<div data-page-id="XI0BdfTxwosbk0xy2afu2yJ6sZg" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxus5MjZi9a0NquHIutHaP97ae"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">MEXC's 0-fee Spot trading allows users to trade Spot trading pairs with 0% maker and 0% taker fees. This FAQ addresses common questions about the 0-fee program and helps users quickly understand how to participate in 0-fee Spot trading.</span></div><div class="ace-line ace-line old-record-id-doxusnQghuPiMqKNpqCvjQhL3fi"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusiVavJXzrXH5GGZlkvaYzsb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-0-Fee Spot Trading&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/campaigns/zero-fee-trading">https://www.mexc.com/campaigns/zero-fee-trading</a>*</span></div><div class="ace-line ace-line old-record-id-doxusJdp48XJd8FFcOtzKVHj9oc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-QcEMdwWkhoR78Uxw1HLuXQiPsdg"><span style="font-family: arial, helvetica, sans-serif;"><strong>1. Getting Started</strong></span></h2><div class="ace-line ace-line old-record-id-doxusABsyJct3lvzqjwgUwqRaSb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Y7xmdZi9Zox6B8xp3jIuOmRDsHc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1.1 How can I enjoy 0-fee Spot trading on MEXC?</span></h3><div class="ace-line ace-line old-record-id-doxusz1EUhInPcDhFYvlB5BCJjf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Hn9EdkyQQoF9GLxhll9uCu1cswb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">No registration or additional setup is required. During the event period, simply log in to your MEXC account, select any <a data-lark-is-custom="true" href="https://www.mexc.com/exchange/BTC_USDT">Spot trading pair</a>, and start trading. Your trades will automatically be executed with 0% maker and 0% taker fees.</span></div><div class="ace-line ace-line old-record-id-doxusiXekxQWXVBzXymCMpEZ7JY"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Tl7LdmXRqoKzPix47gzuSmB5sbd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1.2 Do I need to enable any settings to enjoy 0-fee trading?</span></h3><div class="ace-line ace-line old-record-id-doxusoYs7zZXOIZJmgGCnKWJyTe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xqw0dIUMGo2tFBx14Z3uDa7As3d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">No. As long as you place Spot trades, your orders will automatically be executed with zero trading fees. There is no need to manually enable any feature or adjust any settings.</span></div><div class="ace-line ace-line old-record-id-doxus6WvMOM7UJUPjoBfaedxJhf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DqBtdvgWdouiBZxk3OEuSH9gsff"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1.3 Who is eligible for 0-fee Spot trading?</span></h3><div class="ace-line ace-line old-record-id-doxushwHVwnBoiYz5lUtPqUZVJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TJgOdU6kGotFBMxuuIHu10BKsMf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">All users who meet MEXC's general trading requirements are eligible to enjoy 0-fee Spot trading. However, institutional users, market makers, project teams, and API users are not eligible to participate in this event.</span></div><div class="ace-line ace-line old-record-id-Qrm4d4x3SotppQxs8TluOqkHsJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VxdZdHfCgoOTlyxNyK8uURNzs2g"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">1.4 Are there any hidden conditions or minimum trading volume requirements for 0-fee Spot trading?</span></h3><div class="ace-line ace-line old-record-id-doxus1zVK6KDncUuDbp9X9Quisg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PpZCdUf9AoF77PxHLGcuSUeJsZe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">No. There are no hidden conditions. 0-fee Spot trading applies to all Spot trading pairs on MEXC, with no additional participation requirements and no minimum trading volume thresholds.</span></div><div class="ace-line ace-line old-record-id-QYqcdgsLzoDJOEx27xmuyuXRsFb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-GFK3dKKMWoMtinxqjHjukrlQs6d"><span style="font-family: arial, helvetica, sans-serif;"><strong>2. 0-Fee Spot Trading Features</strong></span></h2><div class="ace-line ace-line old-record-id-doxusKWdf97Wf8aaIeAd3CzbMVb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-OESuddQM2ocs9UxWbnAudwozsQc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2.1 Which Spot trading features are eligible for 0-fee trading?</span></h3><div class="ace-line ace-line old-record-id-doxusmvMO1B6MhOqaZ5qGqM6mMc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PA2jd6s2vomztYxLK0IuKVsJsAe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Currently, all Spot trading features on the MEXC platform are subject to zero trading fees, including:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-PHacdjrHRoy1rFxz7vlu7u3bsJf" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Standard <a data-lark-is-custom="true" href="https://www.mexc.com/exchange/BTC_USDT">Spot trading</a></span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-IwMidpuDQoZLrfxCoTEuGzahsxg" data-list="bullet"><div><a href="https://www.mexc.com/convert" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Convert</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LryXdIxPUobCsCxC0Znu2AxTsrb" data-list="bullet"><div><a href="https://www.mexc.com/pre-market" data-lark-is-custom="true" style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Pre-market Trading</a></div></li></ul><div class="ace-line ace-line old-record-id-Vy7pdYI8xo9TYqxccWZuRMkDsIc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You may use all of the above features with confidence and enjoy 0-fee Spot trading.</span></div><div class="ace-line ace-line old-record-id-doxusXaz0bk6tyVyPJ0FJLyW80b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-RcyidFWFNoBXZixDanBuva2ksQe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2.2 Does 0-fee Spot trading apply to all Spot trading pairs?</span></h3><div class="ace-line ace-line old-record-id-doxus1bHMII9TcuyCLLbgKal0fe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Y4hPdzGi3oGxhjxq9bZu8RB0s5f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Yes. All Spot trading pairs on MEXC are eligible for 0% maker and 0% taker fees.</span></div><div class="ace-line ace-line old-record-id-doxus6z6ABwovVpx6Oi6xlvIGse"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-TXAqdagBhoM5OGxAFEhu7kagsxd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">2.3 Have deposit, withdrawal, or other service fees changed?</span></h3><div class="ace-line ace-line old-record-id-doxusQ8uOKM6c8nV9LPMXEm5uVf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LaiqdGwOMoQyYVxPbVZuuEuKsEg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">No. The 0-fee offering applies only to maker and taker fees for Spot trading. Other fees, such as deposit and withdrawal fees or additional handling fees, remain unchanged and continue to follow existing standards. If any adjustments are made, the information displayed on the official platform pages or announced through official MEXC channels shall prevail.</span></div><div class="ace-line ace-line old-record-id-doxusH4skzZUJvM0E7KLfh69bjb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NCm8dFrKFosyuNx5fUyuygPBsqd"><span style="font-family: arial, helvetica, sans-serif;"><strong>3. Viewing Fees and Trading History</strong></span></h2><div class="ace-line ace-line old-record-id-doxus5Jo2jXjpLtvHJzPRYyXynt"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VlYXdNNxgoeTjlxPRJwuGoZ7sQf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.1 How can I check my Spot trading fees?</span></h3><div style="text-align:left" class="ace-line ace-line old-record-id-VTqydRHwroayIYxH1vQugwRcs0d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-LIbud8koGoYcZxxxkgRuyeP4syd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Web:</strong> Visit the official MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/fee">Trading Fees</a> page to view detailed fee information.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-WegSdr6fNoG42TxWwT8uAqJxsGd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>App:</strong> On the home screen, tap the <strong>Profile</strong> icon and navigate to <strong>Fee Settings</strong> to view your Spot trading fees.</span></div><div class="ace-line ace-line old-record-id-doxusfOWwUmrDMRvVqvxvHloIGd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxusHmQ2SFW53aR3g2nNBt84ae"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-View Spot Trading Fees&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/fee">https://www.mexc.com/fee</a>*</span></div><div class="ace-line ace-line old-record-id-doxusv6XsqEy1LpGXAFYD8I1hFc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-JCfYd4q9RoMM8Ax2XQfuhXvEsEf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.2 How can I view Spot trading pairs eligible for 0-fee trading?</span></h3><div class="ace-line ace-line old-record-id-doxusx2riDtpAxGDVF8VkIslPvf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OF7pd8BnNof0edxkbNtuyuWDspg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You can check the Spot trading pairs currently eligible for 0-fee trading on MEXC through the following pages:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-StMldeoBgo3zkCxxsFwu22Mdszg" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Trading Fees page:</strong> <a data-lark-is-custom="true" href="https://www.mexc.com/fee?utm_source=chatgpt.com">https://www.mexc.com/fee</a></span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LWjCdV67NomoSgxmUF7uIlhsslf" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>0-fee trading event page:</strong> <a href="https://www.mexc.com/campaigns/zero-fee-trading?utm_source=chatgpt.com" data-lark-is-custom="true">https://www.mexc.com/campaigns/zero-fee-trading</a></span></div></li></ul><div class="ace-line ace-line old-record-id-L9SrdmFtPoO8DexWIqpu2usjsHN"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-CNm5dmJhJoVfYExxYgcutwzDs5e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.3 How can I check the end date of the 0-fee trading program?</span></h3><div class="ace-line ace-line old-record-id-doxusd9vBMRqn293ya08C375zXd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q3NNdthEgojsyjxkLfzuqfu4sRg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Please refer to official MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/announcements/article/special-year-end-offer-17827791532472">announcements</a>. The start and end times of all 0-fee trading offerings will be updated promptly through official announcements.</span></div><div class="ace-line ace-line old-record-id-doxus7i4SYyQLjGZZag4thJN5Jh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-DnFfdzN57of8aFxBU6GuyZvKsXc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.4 How can I view my Spot trading fee history?</span></h3><div class="ace-line ace-line old-record-id-doxustcD2QoJAwmf5kbk429AbDf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusqDbB7vfcw1Ns0ttjyDSY7d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>Web:</strong> Go to the <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/bill">Spot Statement</a></strong> page on the MEXC website. Under <strong>Transaction Type</strong>, select <strong>Spot Trading Fees</strong> to filter and view your trading fee history.</span></div><div class="ace-line ace-line old-record-id-HD7PdBpyNoQLpOxRpMmuyLnUs9e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8f608358-2298-4c62-a5cb-e3844d44374d","height":1254,"width":2934,"currHeight":1254,"currWidth":2934,"natrualHeight":1254,"natrualWidth":2934,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FZ0SDbJUZ2oVUM6xlSVku2smpsTb%2F%3Fpreview_type%3D16","file_token":"Z0SDbJUZ2oVUM6xlSVku2smpsTb","image_type":"image/png","size":332461,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusfqt7ugbosafbF6pwByCKEf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251223174930286jjQ2hdzL8dueje.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJaMFNEYkpVWjJvVlVNNnhsU1ZrdTJzbXBzVGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNmcXQ3dWdib3NhZmJGNnB3QnlDS0VmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9aMFNEYkpVWjJvVlVNNnhsU1ZrdTJzbXBzVGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Z0SDbJUZ2oVUM6xlSVku2smpsTb/?mount_node_token=doxusfqt7ugbosafbF6pwByCKEf&mount_point=docx_image" data-width="2934" data-height="1254" data-lark-image-uri="drivetoken://Z0SDbJUZ2oVUM6xlSVku2smpsTb" data-lark-image-width="2934" data-lark-image-height="1254" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusGaS5MqQevG6TWzoAok0a1c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TLJDdYyLSo0R21xPEGru0mvJsfc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><strong>App:</strong> Tap <strong>Wallets</strong> → <strong>Spot</strong> → <strong>Spot History</strong> → <strong>Filters</strong>. Under <strong>Statement Types</strong>, select <strong>Spot Trading</strong>, then choose <strong>Spot Trading Fees</strong> under <strong>Transaction Type</strong>. You can then view detailed fee information and the total fees for the selected time period.</span></div><div class="ace-line ace-line old-record-id-doxusjWyl0876C2TwurGgTC9mmo"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0b93cf48-59ad-434f-855f-ba763436e7b1","height":2166,"width":3130,"currHeight":2166,"currWidth":3130,"natrualHeight":2166,"natrualWidth":3130,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FENB9bNR0xo3YXbxdYDauLnEssye%2F%3Fpreview_type%3D16","file_token":"ENB9bNR0xo3YXbxdYDauLnEssye","image_type":"image/png","size":918651,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxus5ntMHceHe5sW4RthjExGRe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20251223174929933M3KvytJfTYcSP3.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJFTkI5Yk5SMHhvM1lYYnhkWURhdUxuRXNzeWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXM1bnRNSGNlSGU1c1c0UnRoakV4R1JlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9FTkI5Yk5SMHhvM1lYYnhkWURhdUxuRXNzeWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ENB9bNR0xo3YXbxdYDauLnEssye/?mount_node_token=doxus5ntMHceHe5sW4RthjExGRe&mount_point=docx_image" data-width="3130" data-height="2166" data-lark-image-uri="drivetoken://ENB9bNR0xo3YXbxdYDauLnEssye" data-lark-image-width="3130" data-lark-image-height="2166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-family: arial, helvetica, sans-serif; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusqC8YeNWNAsnbFAABFgi7Jh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-L57xdWStsopxeqxZY66urLcSsqg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">3.5 How can I confirm that no trading fees were charged?</span></h3><div class="ace-line ace-line old-record-id-doxusakyYE9Te8x2A91Mw5FUlqf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I0uGdElmboJoKUxbnQguULXAsCc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You can verify this through the following methods:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-WE5gdZiT8oygbXxbJ1ouhVydsKc" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Review your <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/bill">Spot Statement</a></strong> in your MEXC account to check the fee amounts charged for your trades.</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-VJQpdTPa7oGwOpxpK6Uub0jUssf" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Visit the official <strong><a href="https://www.mexc.com/fee" data-lark-is-custom="true">Trading Fees</a></strong> page to confirm that the maker and taker fees for the relevant Spot trading products are displayed as 0%.</span></div></li></ul><div class="ace-line ace-line old-record-id-XyRmd2K4JoEuf5xek84u9d7usRg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-UCEJdXYU7o1fQLxWvn8uoBC0s9b"><span style="font-family: arial, helvetica, sans-serif;"><strong>4. Timeline</strong></span></h2><div class="ace-line ace-line old-record-id-doxusKkmCewxmHYz1mrc9wrCCzc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Exx3d1jAGoFz4MxuS1qunQP2spy"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4.1 How long will 0-fee Spot trading remain in effect?</span></h3><div class="ace-line ace-line old-record-id-doxuseZsUDqDRiU59Tpq0lhC0Yb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CApHd3t5dotyM8xuySXutTIgsih"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">There is currently no end date set. 0-fee Spot trading will remain in place as the default fee structure for Spot trading. If there are any changes in the future, MEXC will notify users in advance through official announcements.</span></div><div class="ace-line ace-line old-record-id-doxusm6zCyjSXhXybZxfTGq53Ig"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VNTydYbD2oguhcxhLW7uI6gVsPe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">4.2 Will 0-fee Spot trading affect my existing positions?</span></h3><div class="ace-line ace-line old-record-id-doxus9E8T2LR8wMk1hfvl1Ncn7e"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Be01dJP0XoQ0BlxoTx3uG5aasWb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">0-fee Spot trading applies only to new trading activity. Any existing positions will continue to follow the fee conditions that were in effect at the time the positions were opened. If you adjust the size of an existing position, such as by increasing or reducing your position, the newly executed portion of the trade will still be eligible for 0% trading fees, even if the original position was opened before the 0-fee update.</span></div><div class="ace-line ace-line old-record-id-doxusrLI5CDJ16FTv3SoFYewk9b"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-E5PMdLCoOof0ngx7NibuJZNhsbg"><span style="font-family: arial, helvetica, sans-serif;"><strong>5. What Changes with 0-Fee Spot Trading</strong></span></h2><div class="ace-line ace-line old-record-id-doxusH9JY2s122PSI3HqyZZYDod"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GMnWdbyNooiQG2xMut0ueeP2s1c"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.1 Can I still earn Spot trading fee commissions by referring others to MEXC?</span></h3><div class="ace-line ace-line old-record-id-doxusAdpGgMZ0OVs3D6mosNaUVe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-D3Hld9PDOomm9OxqUTsuS9gFs1d"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Since MEXC no longer charges fees for Spot trading, Spot trades no longer generate fees that can be shared. As a result, referral commission rewards are no longer applicable to Spot trading. However, if users you refer participate in <a data-lark-is-custom="true" href="https://www.mexc.com/futures/BTC_USDT">Futures trading</a> on MEXC, you can still earn referral commission rewards based on the trading fees generated from Futures trading.</span></div><div class="ace-line ace-line old-record-id-doxusDCdkx2gy9zqDmKgbauTaFg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-IG7Wd2O1VohesWxhRhNu1uZfsCd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.2 Does 0-fee Spot trading impact MX fee discount benefits?</span></h3><div class="ace-line ace-line old-record-id-doxus58q857IGkKlfQvyTRWNeXR"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CEXFdkxFCo1hvSxyMsKuqVSss8A"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Because Spot trading fees are now set to zero, there are no fees available to be offset. As a result, MX-based fee discounts for Spot trading are no longer applicable. MX fee discount benefits for Futures trading remain unchanged and are not affected by 0-fee Spot trading.</span></div><div class="ace-line ace-line old-record-id-doxusXlmFJWlno1zFp2x3hg88ve"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-UXKad88KioFO4DxrM0Bu2sCosVb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">5.3 Does 0-fee Spot trading affect the MX buyback and burn mechanism?</span></h3><div class="ace-line ace-line old-record-id-doxusoAViL4DcTM7PFn5tTuoivf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Gon6dtyZ8oqClqxPf0OuOi1esfe"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">No. The MX buyback and burn mechanism remains unchanged. Each quarter, MEXC allocates 40% of platform profits to buy back and burn MX tokens. This percentage is calculated based on overall platform profits rather than Spot trading fee revenue alone. Therefore, the implementation of 0-fee Spot trading does not affect the MX buyback and burn mechanism.</span></div><div class="ace-line ace-line old-record-id-doxusMWPcFMEo3dzJpLrrjozTrc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MBtBd3CKmo0nWmx4tbZuN9rFs1c"><span style="font-family: arial, helvetica, sans-serif;"><strong>6. Where to Find the Latest Updates</strong></span></h2><div class="ace-line ace-line old-record-id-doxusBmbeVFwHcS2XC6CyuHeeSb"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-LZ1Ddy5rCovgrFxZsJJuqpkksGf"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6.1 How can I stay informed about the latest 0-fee Spot trading updates on MEXC?</span></h3><div class="ace-line ace-line old-record-id-doxussj9viog3gHmhevTDvg3SPg"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZU0fdEnUHoWrmwxwy04ubIolsxh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">You can stay up to date with the latest information through the following official MEXC channels:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-IRixd5BvvoUc67xd9V7ukGdus7b" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/fee">Trading Fees</a> Page</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-XHevdulbCobZgHxItMPuEqU8sbe" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">MEXC <a href="https://www.mexc.com/announcements" data-lark-is-custom="true">Announcement Center</a></span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-NYiCdeSQZoyTN3xk1R1uMKkPsHR" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">MEXC's Online Customer Service</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Aff7dG88jopXlJxDZ9zuxVjjsog" data-list="bullet"><div><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Official MEXC <a href="https://www.mexc.com/community" data-lark-is-custom="true">Community Channels</a></span></div></li></ul><div class="ace-line ace-line old-record-id-doxusgaI1GTU3RJO0zGXizvQCJc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-doxus3BxyIJXft45A3foDEL7P0f"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">*BTN-0-Fee Spot Trading&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/campaigns/zero-fee-trading">https://www.mexc.com/campaigns/zero-fee-trading</a>*</span></div><div class="ace-line ace-line old-record-id-doxusiu9vh0ro9f67yDbEse9rDc"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-C0c2dl6SnopApSxraiDuNx73sUh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">6.2 How does removing Spot trading fees benefit MEXC?</span></h3><div class="ace-line ace-line old-record-id-doxusWunjhOPxjVt5rjQqjK59Fd"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Sj3ndq2wLomhJ8xYXgPuABmOsRh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;">Eliminating Spot trading fees helps strengthen MEXC's market competitiveness in several key ways. It encourages existing users to trade more actively, attracts new users who prioritize low-cost trading, and supports overall growth in trading volume and market liquidity.</span></div><div class="ace-line ace-line old-record-id-doxusxbD131xGK7KB2CgXEEunrh"><span style="font-family: arial, helvetica, sans-serif; font-size: 16px;"><br></span></div></div>