Token Activation Tutorial
<div><h4><strong style="font-weight: bolder; font-size: 16px; font-family: arial, helvetica, sans-serif;">Click on the following links for the corresponding token activation tutorial：</strong></h4><ul style="list-style-type:disc"><li><strong style="font-weight: bolder; font-family: arial, helvetica, sans-serif; font-size: 16px;"><a href="https://www.mexc.com/support/article/how-to-activate-hbar-token-address-16062802356377">How to Activate HBAR Token Address</a></strong></li><li><strong style="font-weight: bolder; font-family: arial, helvetica, sans-serif; font-size: 16px;"><a href="https://www.mexc.com/support/article/how-to-activate-xrp-token-address-16064085309465">How to Activate XRP Token Address</a></strong></li><li><strong style="font-weight: bolder; font-family: arial, helvetica, sans-serif; font-size: 16px;"><a href="https://www.mexc.com/support/article/how-to-activate-algo-token-address-16065935448985">How to Activate ALGO Token Address</a></strong></li><li><strong style="font-weight: bolder; font-family: arial, helvetica, sans-serif; font-size: 16px;"><a href="https://www.mexc.com/support/article/how-to-activate-aptos-token-address-16064877180057">How to Activate APTOS Token Address</a></strong></li></ul></div><h4><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"> <br></span></h4><h4><strong style="font-weight: bolder; font-size: 16px; font-family: arial, helvetica, sans-serif;">1. Why You Need to Activate Tokens</strong></h4><div><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">MEXC currently supports transferring tokens from many different networks. Some of these networks have specific stipulations and transfer protocols. In order to transfer crypto on these specific networks, a certain amount of their network tokens must be manually added to the target address before the transaction can continue. If these networks' native tokens are not manually added to the target wallet address before transferring, the transaction will fail. Holding the requisite amount of native crypto in the target wallet "activates" the address and facilitates the successful transfer of funds.</span></div><div><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"> <br></span></div><h4><strong style="font-weight: bolder; font-size: 16px; font-family: arial, helvetica, sans-serif;">2. How To Check Whether a Token Address Has Been Activated</strong></h4><div><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;">When you withdraw tokens from MEXC, the system will <strong style="font-weight:bolder">automatically check</strong> whether the token address is active. If it is not active, you will receive an alert when you withdraw your tokens. You can also consult the following tutorials to check the activation status of your wallet address on corresponding blockchain browsers.</span></div><p><span style="font-size: 16px; font-family: arial, helvetica, sans-serif;"> <br></span></p>
Common Cases & Solutions for Wrong Deposits
<p> </p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">What Does It Mean to Deposit a Crypto Unsupported by MEXC?</strong></span></b></span></h2><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>MEXC only supports automatic crediting for deposits of crypto listed on the Wallets Overview page using the corresponding blockchain networks. If you accidentally deposited an unsupported crypto or used an unsupported blockchain network for a deposit, MEXC will assist you in manually recovering the assets for a processing fee.</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Note: Recovery may not be supported for certain crypto/networks.</strong></span></b></span></p><p><br></p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Case A: Depositing Old Futures Crypto</strong></span></b></span></h2><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>MEXC will upgrade or replace crypto based on the project's operational direction, and will no longer support deposits of old futures crypto, such as ZINU/GART, etc. If you deposit these old cryptos, your deposit will not be credited. In such cases, please ensure that the contract address of the sending party and receiving party corresponding to the crypto are consistent before making a deposit. If you are unsure, feel free to contact MEXC online customer service for consultation on the token contract address.</strong></span></b></span></p><p><br><br></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><strong><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh4.googleusercontent.com/Ua7isxZK04IJDEcKC-CYu6IaKQWoWMNSRQhETKJnx5WeELPUOAMkB1jIpHyiljeAl1j9rST1CYbLY_l9oNSUWb4liqfeJr7nkzL_SJ07UuZireFNax329iL3eX-X9Qiri5URHI5ZudrO95FpvjhVgSw" width="624"></strong></b></p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Case B: Depositing Using Unsupported Blockchain Networks</strong></span></b></span></h2><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Some stablecoins are issued on multiple blockchain networks, and even though MEXC has listed them, it doesn't mean that all networks are supported for the deposits.</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>For example, if you deposit USDC using the FTM network, the deposit will not be credited as MEXC currently does not support the USDC-FTM network.</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>In such cases, please ensure that the sending party and receiving party are using the same network before making a deposit.</strong></span></b></span></p><p><br></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><strong><img style="max-width:100%;height:auto;margin-top:0px;margin-left:0px" src="https://lh5.googleusercontent.com/0SHiqgyFNfzYgO68t-9ZJlkelrW4maHmqZW5MVLa4GMC5C0yPytNobWenAC6DQH0ESjwa8XACGENm5_VhF1Tr7xt6_6DJSBooSuOtjCPCG2tQkc-Qg6zEUdBKR_vl-MbQ-8VQHHL7m0ugCCS6BcZLto" width="624"></strong></b></p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">What Should I Do?</strong></span></b></span></h2><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>If you discover a wrong deposit, please log in to the MEXC account that received the transfer and click on this link to submit the application: </strong></span></b></span><a style="text-decoration:none" href="https://www.mexc.com/support/apply-error-recharge"><span style="background-color:transparent;color:rgb( 17 , 85 , 204 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;vertical-align:baseline"><strong><u>Wrong Deposit Return Application</u></strong></span></b></span></a></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Alternatively, you can contact online customer service and explain your situation. Follow the instructions provided by customer service and submit the following information. MEXC will make every effort to assist you in recovering your assets.</strong></span></b></span></p><ul style="list-style-type:disc;margin-top:0px;margin-bottom:0px"><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>UID, email address or mobile number used for sign-up</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Deposit crypto and amount</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Transaction hash / TxID of the deposit</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Screenshot showing the source of the deposit</strong></span></b></span></p></li></ul><p><br></p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Details of the Required Information</strong></span></b></span></h2><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>We will provide a detailed explanation for the above-mentioned information to help you obtain the information accurately.</strong></span></b></span></p><h4 style="line-height:1.656;margin-top:12pt;margin-bottom:2pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">UID, email address or mobile number used for sign-up</strong></span></b></span></h4><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Your UID can be found on your MEXC profile page.</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>On the platform where the crypto was withdrawn and transferred, copy and paste the complete transaction hash (TxID) of the deposit with unfilled / incorrectly filled MEMO.</strong></span></b></span></p><h4 style="line-height:1.656;margin-top:12pt;margin-bottom:2pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Deposit crypto and amount</strong></span></b></span></h4><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>The name of the crypto and the amount you have deposited.</strong></span></b></span></p><p><br></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Transaction hash / TxID of the deposit</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>On the platform where the crypto was withdrawn and transferred, copy and paste the complete transaction hash (TxID) of the wrong deposit.</strong></span></b></span></p><p><br></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Screenshot showing the source of the deposit</strong></span></b></span></p><p style="line-height:1.656;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>Log in to the withdrawal platform, search your withdrawal history, and find the corresponding withdrawal record. Note: The screenshot should clearly show the complete TxID, address, crypto, and amount.</strong></span></b></span></p><h2 style="line-height:1.656;margin-top:18pt;margin-bottom:4pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:17pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;text-decoration:none;vertical-align:baseline"><strong style="font-weight:bolder">Terms & Conditions</strong></span></b></span></h2><ul style="list-style-type:disc;margin-top:0px;margin-bottom:0px"><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>MEXC will make every effort to help you recover your assets, but due to the complexity of the blockchain network, we cannot guarantee a 100% recovery of your assets in all cases.</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>If our asset recovery team successfully recovers your assets in an unsupported crypto, a processing fee of 50 USDT will be charged.</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>If MEXC is unable to recover the assets, your deposited assets in the unsupported crypto will be permanently lost. However, you can contact online customer service to apply for a refund of the paid processing fee.</strong></span></b></span></p></li><li style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-family:'arial' , sans-serif;font-size:11pt;font-style:normal;font-weight:400;list-style-type:disc;text-decoration:none;vertical-align:baseline"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;color:rgb( 0 , 0 , 0 );font-size:11pt"><b style="color:rgb( 0 , 0 , 0 );font-style:normal;font-weight:normal;letter-spacing:normal;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px" id="docs-internal-guid-74edab78-7fff-2973-4216-8f2a25ed7c6a"><span style="font-family:'arial' , sans-serif;font-style:normal;font-weight:400;text-decoration:none;vertical-align:baseline"><strong>By accepting the asset recovery terms & conditions, you should understand that the estimated time for crypto recovery may take up to 22 business days.</strong></span></b></span></p></li></ul><p> </p><p> </p><p> </p><p> </p>
How to Withdraw on MEXC (App)
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Make a Withdrawal</strong></span></h2><div> </div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Tap <strong style="font-weight:bolder">Wallets</strong> at the bottom of the App homepage.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Tap <strong style="font-weight:bolder">Withdraw</strong>.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Select the cryptocurrency to withdraw.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Choose the withdrawal method: <strong style="font-weight:bolder">On-chain Withdrawal</strong>.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928094537288zKlES4I93YDJ7o.png" width="4175" height="2164" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Enter the <strong style="font-weight:bolder">Withdrawal Address</strong>, select the <strong style="font-weight:bolder">Network</strong>, and enter the <strong style="font-weight:bolder">Withdrawal Quantity</strong>, then tap <strong style="font-weight:bolder">Confirm</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Double-check all information, then tap <strong style="font-weight:bolder">Confirm Withdrawal</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">7) Enter the <strong style="font-weight:bolder">Email verification code</strong> and the <strong style="font-weight:bolder">Google Authenticator code</strong>, then tap <strong style="font-weight:bolder">Confirm</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">8) The withdrawal request has been submitted. Please wait for the funds to arrive.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928094535910pnW8BjGEmku5uj.png" width="4209" height="2237" /></span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. How to Make an Internal Transfer</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Tap <strong style="font-weight:bolder">Wallets</strong> at the bottom of the App homepage.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Tap <strong style="font-weight:bolder">Withdraw</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Select the cryptocurrency to withdraw.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Choose the withdrawal method <strong style="font-weight:bolder">MEXC Transfer</strong>.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928094534743aO5PbgXmSscTt7.png" width="4175" height="2164" /></span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Enter the recipient's account information and <strong style="font-weight:bolder">Quantity</strong>, then tap <strong style="font-weight:bolder">Submit</strong>. Currently, transfers are supported via <strong style="font-weight:bolder">Email</strong>, <strong style="font-weight:bolder">Mobile Number</strong>, or <strong style="font-weight:bolder">MEXC</strong> <strong style="font-weight:bolder">UID</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Double-check the details, then tap <strong style="font-weight:bolder">Confirm</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">7) Enter the <strong style="font-weight:bolder">Email verification code</strong> and the <strong style="font-weight:bolder">Google Authenticator code</strong>, then tap <strong style="font-weight:bolder">Confirm</strong>.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">8) The transfer is complete.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928094535960ZEULLoZKy6IxZW.png" width="4209" height="2275" /></span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Notes on Withdrawals</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) For tokens like USDT that support multiple networks, always make sure to select the network that matches the withdrawal address.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) If the token requires a Memo/Tag, copy the correct Memo/Tag from the receiving platform and enter it before confirming the withdrawal. Failure to do so may result in asset loss. For more details, see </span></span><a href="https://www.mexc.com/learn/article/what-are-memos-tags-/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">What are Memos/Tags?</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> and </span></span><a href="https://www.mexc.com/announcements/article/how-to-check-address-and-memo-17827791511546"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Check Address and Memo</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) If the system prompts <strong style="font-weight:bolder">Invalid Address </strong>after entering the withdrawal address, please double-check the address or contact online Customer Service for further assistance.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Withdrawal fees vary by token. You can check the latest fees on the </span></span><a href="https://www.mexc.com/fee"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Trading Fees</strong></span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> page.</span></span></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5)<strong style="font-weight:bolder"> </strong>The <strong style="font-weight:bolder">Withdrawal Fee</strong> for each token is displayed directly on the withdrawal page.</span></span></div><div> </div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Recommended Reading:</span></span></h3><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/announcements/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Common Withdrawal Issues and How to Resolve Them</span></span></a></div></li><li><div><a href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">How to Set Withdrawal Settings</span></span></a></div></li></ul><div> </div></div>
How to Withdraw on MEXC (Web)
<div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Make a Withdrawal</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) On the MEXC </span><a href="https://www.mexc.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">website</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> homepage, go to <strong style="font-weight:bolder">Wallets</strong> and select </span><a href="https://www.mexc.com/assets/withdraw/USDT"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Withdraw</strong></span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939188bZaZ4F7kSOjP4e.png" width="2936" height="1416" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) Choose the <strong style="font-weight:bolder">Crypto</strong> you want to withdraw, enter the <strong style="font-weight:bolder">Withdrawal Address</strong>, select the <strong style="font-weight:bolder">Network</strong>, and enter the <strong style="font-weight:bolder">Withdrawal Amount</strong>. After confirming the details are correct, click <strong style="font-weight:bolder">Submit</strong>.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025092810393998739qPXR0yOrrUkr.png" width="2864" height="1812" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) Enter the <strong style="font-weight:bolder">Email Verification Code</strong> and <strong style="font-weight:bolder">Google Authenticator code</strong>, then click <strong style="font-weight:bolder">Submit</strong>.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939028wXSjs5cREQ6XUJ.png" width="2864" height="1332" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Wait for the withdrawal to be processed.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939441nLbphejsb6ZXIV.png" width="1280" height="690" /></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. How to Make an Internal Transfer</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) On the MEXC </span><a href="https://www.mexc.com/"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">website</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> homepage, go to <strong style="font-weight:bolder">Wallets</strong> and select </span><a href="https://www.mexc.com/assets/withdraw/USDT"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Withdraw</strong></span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939753rFb7y85kZ67rtJ.png" width="1280" height="617" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) Choose the <strong style="font-weight:bolder">Crypto</strong> you want to transfer.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) Select <strong style="font-weight:bolder">MEXC User</strong>. Currently, three transfer methods are supported: <strong style="font-weight:bolder">Email</strong>, <strong style="font-weight:bolder">Mobile Number</strong>, or <strong style="font-weight:bolder">MEXC UID</strong>. Enter the recipient's account information.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Enter the transfer details and the <strong style="font-weight:bolder">Amount</strong>, then click <strong style="font-weight:bolder">Submit</strong>.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103939101QhkclNakqMKYYC.png" width="2864" height="1540" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5) Enter the <strong style="font-weight:bolder">Email Verification Code</strong> and <strong style="font-weight:bolder">Google Authenticator code</strong>, then click <strong style="font-weight:bolder">Submit</strong>.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103938862LWx31HtG5iDlxO.png" width="2870" height="1336" /></span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6) The transfer is complete.</span></div><div> </div><div style="text-align:center"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><img style="max-width:100%;height:auto;border-radius:12px;width:75%" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250928103940639Aa4JIllYjIkpti.png" width="2758" height="1440" /></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. Notes on Withdrawals</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) For tokens like USDT that support multiple networks, always make sure to select the network that matches the withdrawal address.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) If the token requires a Memo/Tag, copy the correct Memo/Tag from the receiving platform and enter it before confirming the withdrawal. Failure to do so may result in asset loss. For more details, see </span><a href="https://www.mexc.com/learn/article/what-are-memos-tags-/1"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">What are Memos/Tags?</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> and </span><a href="https://www.mexc.com/announcements/article/how-to-check-address-and-memo-17827791511546"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Check Address and Memo</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) If the system prompts <strong style="font-weight:bolder">Invalid Address </strong>after entering the withdrawal address, please double-check the address or contact online Customer Service for further assistance.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Withdrawal fees vary by token. You can check the latest fees on the </span><a href="https://www.mexc.com/fee"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Trading Fees</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> page.</span></div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5)<strong style="font-weight:bolder"> </strong>The <strong style="font-weight:bolder">Withdrawal Fee</strong> for each token is displayed directly on the withdrawal page.</span></div><div> </div><h3><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Recommended Reading:</span></h3><ul start="1" style="list-style-type:disc"><li><div><a href="https://www.mexc.com/announcements/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Withdrawal Issues and How to Resolve Them</span></a></div></li><li><div><a href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Set Withdrawal Settings</span></a><br /></div></li></ul></div>
MEXC Risk Reminder on Depositing Unlisted Cryptocurrencies
<div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong style="font-weight:bolder">Gentle Reminder: </strong>To ensure the security of your assets and protect user rights, please only deposit cryptocurrencies that are officially listed on MEXC. All listing plans and related information are subject to official MEXC </span><a href="https://www.mexc.com/announcements"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">announcements</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">.</span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Deposit Issues</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If your deposit has not been credited, you can resolve it in the following ways:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Submit the </span><a href="https://www.mexc.com/support/deposit-recovery"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Uncredited Deposit Return Application</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">, and the Customer Service team will assist in attempting to recover the assets.</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Refer to the </span><a href="https://www.mexc.com/announcements/article/troubleshooting-guide-360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Troubleshooting Guide: Deposit Not Credited</span></a><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"> for additional solutions to common deposit-related issues.</span></div></li></ul><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Need Assistance</strong></span></h2><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For any inquiries, please contact MEXC through the following channels:</span></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Click the <strong style="font-weight:bolder">Online Customer Service</strong> button at the bottom-right corner of the official website and submit your question.</span></div></li><li style="text-align:left"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Send an email to service@support.mexc.com.</span></div></li></ul><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">MEXC is committed to providing users with dedicated service and support.</span></div><div> </div><div> </div></div>
Deposit and Withdrawal Issues
<div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Delays in cryptocurrency deposits and withdrawals are usually caused by the following reasons: blockchain network confirmation delays, incorrect Memo/Tag entry, incorrect receiving address, incomplete withdrawal status, or processing delays.</span></div><div> </div><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For more common questions, refer to:</span></div><ul style="list-style-type:disc" start="1"><li><div><a href="https://www.mexc.com/announcements/article/troubleshooting-guide-360020367791"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Troubleshooting Guide: Deposit Not Credited</span></a></div></li><li><div><a href="https://www.mexc.com/announcements/article/common-withdrawal-issues-and-how-to-resolve-them-360020366031"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Withdrawal Issues and How to Resolve Them</span></a></div></li></ul><div> </div></div>
What to Do When Deposits/Withdrawals Are Paused Due to Wallet Maintenance
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">When using MEXC for deposits or withdrawals, you may occasionally encounter a “Deposit/Withdrawal is suspended” status. See the example below for reference:</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F2025071820544027779D0DNIY7lDgu5.png" /></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">1. How to Check Current Deposit/Withdrawal Status on MEXC</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">To provide users with real-time visibility into the status of deposit and withdrawal services, MEXC offers a dedicated monitoring page.</span></span></div><div> </div><div style="text-align:center"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">*BTN- Click Here for Details&BTNURL=</span></span><a href="https://www.mexc.com/assets/status"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">https://www.mexc.com/assets/status</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">*</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Users can enter the name of a specific token in the search bar to quickly view its current deposit and withdrawal status. Additionally, by enabling the <strong style="font-weight:bolder">Show abnormal networks only</strong> filter, they can efficiently identify tokens experiencing service disruptions.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205439389eAHJLAqKTqfuo6.png" /></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">2. Common Reasons for Temporary Suspension of Deposits/Withdrawals on MEXC</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Blockchain Network Maintenance: When the underlying blockchain network is undergoing an upgrade or maintenance, the exchange must temporarily suspend related services until the network stabilizes. Deposits and withdrawals will resume once normal operations are restored.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Wallet Maintenance: In cases where the project team releases a new version or the platform performs node upgrades, MEXC may need to update its wallet infrastructure. Maintenance periods may vary across platforms. Once wallet services are restored, deposit and withdrawal functions will be re-enabled.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) Deposits Temporarily Disabled: For certain tokens, MEXC may not support deposit functions at specific times. Depositing such tokens during this period may result in unrecoverable or permanently lost assets. Users are strongly advised to confirm the token status before proceeding.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">4) Suspension at Project Request: At the request of the token’s project team, due to either technical or strategic considerations, MEXC may temporarily suspend deposits and withdrawals for the token. The timeline for resumption will depend on the project's progress and coordination with the platform.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">5) Project Upgrades:When a project undergoes a contract migration or protocol upgrade, MEXC will suspend deposit functions as a security precaution. Services will resume once the upgrade is complete and verified.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">6) Cross-Chain Bridge Issues: For multi-chain tokens that utilize cross-chain bridges (e.g., deposits on Chain A and withdrawals on Chain B), disruptions or maintenance affecting the bridge service may result in the temporary suspension of related deposit and withdrawal features. These will be restored once the cross-chain functionality is stable.</span></span></div><div> </div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">3. What to Do When Deposits or Withdrawals Are Suspended Due to Wallet Maintenance</strong></span></h2><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">During periods of deposit/withdrawal maintenance, if you have not yet initiated a transaction, you may choose an alternative network to complete your deposit or withdrawal. For example, as shown in the image below, if SHIB deposits on the SOL network are suspended, you can instead use the BSC or ETH networks.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205440225sGS0UJSM3KiouQ.png" /></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Important: Do not initiate a deposit during maintenance, as this may result in the loss of your assets. You can click the <strong style="font-weight:bolder">Network Resumption Reminder</strong> button on the page to receive a notification via email and in-app message once the network is restored.</span></span></div><div> </div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you have already initiated a deposit, please be patient. MEXC will be able to assist with any uncredited deposits for the affected token only after the deposit channel has resumed.</span></span></div><div> </div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718205439743sVEXoPpiCvgWrP.png" /></div><div> </div></div>
What is Pre-Crediting?
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">There are two confirmation stages in the deposit crediting process:</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">First confirmation (Pre-crediting): When the user's crypto deposit transaction receives a sufficient number of confirmations on the blockchain network, the funds are pre-credited. Users can trade on MEXC but cannot withdraw, transfer, use fiat withdrawal, send gifts, or transfer between sub-accounts.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Second confirmation (Credited Successfully): When the user's crypto deposit transaction receives additional confirmations on the blockchain network, the funds are fully credited. Users can then make normal withdrawals, transfers, and other related operations.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250718105836214xZG2MDayGlVVwx.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">This mechanism can significantly improve the speed of deposit crediting, shortening the time from deposit to trading and further enhancing deposit efficiency. If the deposit page for your account no longer displays pre-crediting information, it may be because that deposit network does not currently support pre-crediting.</span></span></div><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">Advantages of Pre-Crediting:</strong></div><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Enhanced Security: By waiting for blockchain network confirmations, it prevents fraud such as double-spending and ensures the deposited cryptocurrency is genuine and valid.</span></span></div></li><li style="text-align:left"><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Improved User Experience: Allows users to trade as soon as the first confirmation is reached, speeding up fund availability and delivering a better overall experience.</span></span></div></li></ul><div><br /></div></div>
How to Cancel a Withdrawal
<div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If you've initiated a withdrawal on the MEXC platform and wish to cancel it, follow the steps below:</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) If your withdrawal request is still in its early stages, such as <strong style="font-weight:bolder">Pending Verification</strong>, <strong style="font-weight:bolder">Under Review</strong>, or <strong style="font-weight:bolder">Pending Processing, </strong>a <strong style="font-weight:bolder">Cancel Withdrawal</strong> button will appear on the withdrawal page. You can simply click it to cancel the action yourself.</span></span></div><div><br /></div><div style="text-align:center"><img style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20250808153452103VeJAlSxFcIkQz6.png" /></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) If your withdrawal status is <strong style="font-weight:bolder">Processing</strong>, it can no longer be canceled manually. In this case, you will need to contact Customer Service for assistance. Please note that successful cancellation is not guaranteed.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">3) If your withdrawal status shows as <strong style="font-weight:bolder">Pending Blockchain Confirmation</strong>, <strong style="font-weight:bolder">Pending Block Confirmation</strong>, or <strong style="font-weight:bolder">Withdrawal Successful</strong>, it cannot be canceled. Due to the anonymity of blockchain addresses, we are unable to trace the recipient. In such cases, you may need to try contacting the owner of the destination address through other means to resolve the issue.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For a detailed explanation of the different withdrawal statuses and corresponding solutions, please refer to the</span></span><a href="https://www.mexc.com/announcements/article/360020368251"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Withdrawal Not Received</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> article for more information.</span></span></div><div><br /></div><h3><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Recommended Reading:</span></span></h3><ul start="1" style="list-style-type:disc"><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-make-a-withdrawal-on-mexc-/1">How to Make a Withdrawal on MEXC?</a></div></li><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-set-withdrawal-settings/1">How to Set Withdrawal Settings</a></div></li><li style="text-align:left"><div><a style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px" href="https://www.mexc.com/learn/article/how-to-export-deposit-and-withdrawal-history/1">How to Export Deposit and Withdrawal History</a></div></li></ul><div><br /></div></div>
Common Deposit Statuses and How to Resolve Them
<div><ul start="1" style="list-style-type:disc"><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 1: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Status%207%3A%20Completed-,Status%201%3A%20Processing,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Processing</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 2: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=can%20assist%20further.-,Status%202%3A%20Pre%2DCrediting,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-Crediting</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 3: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Pre%2DCrediting%3F%22-,Status%203%3A%20Credited%20Successfully,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Credited Successfully</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 4: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=and%20Futures%20Wallets.-,Status%204%3A%20Forced%20Deposit%20Return,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Forced Deposit Return</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 5: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=the%20return%20information.-,Status%205%3A%20Invalid%20Deposit,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Invalid Deposit</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 6: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=Customer%20Service%20team.-,Status%206%3A%20Restricted,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Restricted</span></span></a></div></li><li><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Status 7: </span></span><a href="https://www.mexc.com/announcements/article/17827791526203#:~:text=approximately%20one%20week.-,Status%207%3A%20Completed,-How%20to%20resolve"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Completed</span></span></a></div></li></ul><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 1: Processing</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">1) Check whether the required number of </span></span><a href="https://www.mexc.com/learn/article/how-to-check-the-number-of-block-confirmations-on-mexc/1"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">block confirmations</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif"> has been reached. Once confirmed, the funds will be available for withdrawal or transfer.</span></span></div><div style="text-align:left"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">2) Verify whether the deposit channel for the asset is currently open. If it is closed, please wait until it reopens before support can assist further.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 2: Pre-Crediting</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Pre-crediting means the number of confirmations is sufficient for trading but not yet enough for full crediting. During this stage, your assets can be used for trading but cannot be withdrawn. Once the full confirmation requirement is reached, the assets will be fully credited and available for withdrawal.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If your deposit is flagged by risk controls, it will not be pre-credited. In that case, the deposit will be credited automatically once it meets the required number of confirmations for full crediting.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">For more details, please refer to the article "</span></span><a href="https://www.mexc.com/announcements/article/17827791526201"><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">What is Pre-Crediting?</span></span></a><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">"</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 3: Credited Successfully</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the deposit has been successfully credited but the asset is not visible in your account, please check whether the deposit account was selected correctly.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">If the status shows "Successful" but you still cannot locate the asset, review your internal transfer records. If the asset was deposited into your Futures Wallet, it may have been automatically transferred there. Please check both your Spot and Futures Wallets.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 4: Forced Deposit Return</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The delisted asset has been returned. Click the "Forced Deposit Return" button to view the return details.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">You deposited an asset that is no longer supported by MEXC. The system has automatically returned the asset to the original sending address. Click the "Forced Deposit Return" button to check the return information.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 5: Invalid Deposit</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">In most cases, if a transfer is recorded multiple times or the actual deposit amount is zero, the system will classify it as an invalid deposit, and it will not be credited to your account.</span></span></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">We recommend checking your deposit records and contacting the platform from which the assets were sent to further verify the validity of the transaction. If you have any questions, feel free to contact the MEXC Customer Service team.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 6: Restricted</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">Due to regional regulatory requirements, certain accounts may have limited deposit functionality. If your deposit status shows as "Restricted," please follow the on-screen instructions to complete the required KYC process. Once completed, your deposit function will be restored. If you are unable or unwilling to complete KYC verification, you may click the “Return Deposit" option on the page and submit the required information. MEXC will process the asset return within approximately one week.</span></span></div><div><br /></div><h2><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong style="font-weight:bolder">Status 7: Completed</strong></span></h2><div><br /></div><div><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-weight:bolder">How to resolve:</strong></div><div><br /></div><div><span style="font-size:16px"><span style="font-family:'arial' , 'helvetica' , sans-serif">The restricted funds have been successfully returned. Click to view the return details.</span></span></div><div><br /></div></div>