MEXC KYC FAQ
<div data-page-id="G9PYdigSdoesmRxfOCOuoxk0snh" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-XkCZdryWzolgLJxkHsWuoFKesYb"><strong>1. How to check your KYC verification status</strong></h2><div class="ace-line ace-line old-record-id-WlBcdZK5joIOYgxjVXdu4TtOsab"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-THmIdkYi7orDy0xjVEsuVmX2sNd"><span style="font-size: 16px;">You can check your current KYC verification status in the following ways:</span></div><div class="ace-line ace-line old-record-id-YESOdSVbCozKJgxARZHumCgPspd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IuY3d3ML5oZoc4xh1rKuUHVescR"><span style="font-size: 16px;"><strong>Web:</strong> Log in to the <a data-lark-is-custom="true" href="https://www.mexc.com/">official MEXC website</a>, click the <strong>User Icon</strong> in the top-right corner, and select <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth">Identification</a></strong> from the dropdown menu to view your verification status and detailed information.</span></div><div class="ace-line ace-line old-record-id-KbhBdPw0Po2yTuxCcHKuX3c8scj"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q5aDdKYCOov3krx71vpuJLAbspb"><span style="font-size: 16px;"><strong>App:</strong> Open the MEXC App and tap the <strong>User Icon</strong> on the homepage to enter the Profile. If you have already completed KYC verification, the page will display <strong>Verified</strong>. If you have not completed KYC yet, tap <strong>Complete KYC Verification ></strong> to enter the KYC page and proceed with verification.</span></div><div class="ace-line ace-line old-record-id-FycodpzGPogGtLxECqSunLBqsmX"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Zia8dOh9voAosWxc1wluGtPEsGh"><span style="font-size: 16px;">*BTN-<strong>View Identification</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth">https://www.mexc.com/user/id-auth</a>*</span></div><div class="ace-line ace-line old-record-id-Mrcod12YKomoWlxmwXauwojKsVc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NL8adm4OdoLYPPxI1rWuPzGXsQe"><strong>2. What is the difference between primary KYC and advanced KYC?</strong></h2><div class="ace-line ace-line old-record-id-NApHdlaTpoWQsPxBQoouBFUxsTc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LQvVdIm9CozhKGxTdp3uuamFsJg"><span style="font-size: 16px;">MEXC offers two KYC verification levels to meet the needs of different users.</span></div><div class="ace-line ace-line old-record-id-XsfbdxjaQoYLgvxC60cuDl8nsQf"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="181;273;284" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="181"><col width="273"><col width="284"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-QrUBdCwH7ovziwxluozuh44Us5g"><span style="font-size: 16px;"><strong>KYC</strong><strong> Level</strong></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-KXD9dmJNVoJiQqxSanjuMe2ms90"><span style="font-size: 16px;"><strong>Primary </strong><strong>KYC</strong></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Lc81dtRjBobjynxjZtzul0MYsEd"><span style="font-size: 16px;"><strong>Advanced </strong><strong>KYC</strong></span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-WiLCdIxfio1CPKxBuiAuBAaRs8c"><span style="font-size: 16px;">Crypto Deposit</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-U2yCdZMQIoSCTkxZ7qyu8GPuscc"><span style="font-size: 16px;">Unlimited</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Z5Ucd0K4HoJExAxdJwJuMTNWsVe"><span style="font-size: 16px;">Unlimited</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-DPAAd7yRjoLgMax1zY3uguEXswf"><span style="font-size: 16px;">Crypto Withdrawal</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JQWjdRET4ohCMExRAEcuI6KrsUb"><span style="font-size: 16px;">80 BTC/day</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GjopdLR7roOpGKxVR6yuqtYgsyg"><span style="font-size: 16px;">200 BTC/day</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-TtFYdATdAo2m4Ux34n4upO7xsL6"><span style="font-size: 16px;">Fiat Trading</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-KeTWdL5kmorNpjxobUhujmRasZf"><span style="font-size: 16px;">P2P ✅</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-CoBldPXxAoQx5vxsuoxuedlSswg"><span style="font-size: 16px;">20,000 USD/day</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-LatKd3t7vo14qLxUU6jubU7fsbh"><span style="font-size: 16px;">Spot/Futures Trading</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-MwSmdo7T2opvpNxaeKruCYy6s9g"><span style="font-size: 16px;">✅</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AoHIdZFXEoWj3BxIlJ6u7qSpsdf"><span style="font-size: 16px;">✅</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-NhuxdoWykoUYbPxkPXuuy0jBs1e"><span style="font-size: 16px;">Platform Events</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Z7VodE46AoMK7SxA3dWujR0Jsad"><span style="font-size: 16px;">✅</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-I2sudxHl4omiRkx91LzuX3gAsfW"><span style="font-size: 16px;">✅</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-KL7Td5QoAoYU5fxrexXusrv0sbc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CBvod14kpoYtzWxugbFuPPiDsMd"><strong>3. How long does KYC review take?</strong></h2><div class="ace-line ace-line old-record-id-Cnj7dol8zoMTODxYq0YucFuds2d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MalzdNL3YosuGgxe5HvuvqhCsjh"><span style="font-size: 16px;">Under normal circumstances, KYC review can be completed within 15 minutes. However, depending on the complexity of the submitted information and the current review volume, some applications may take 8 to 24 hours to process.</span></div><div class="ace-line ace-line old-record-id-TaOZdWS9todNA6xpIRRuk772swc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-AOHbdTJ2XoTfHHxyyQ6u5O4aslh"><strong>4. What should I do if I see "KYC verification limit exceeded"?</strong></h2><div class="ace-line ace-line old-record-id-W6DldYVLto1eSYx7WcquOOZasfg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-K8S3dYCAFouGCIxsg4buTEH8svc"><span style="font-size: 16px;">To prevent abuse, MEXC sets a daily limit on verification attempts. Each account can apply for Primary KYC Verification up to 3 times per day and Advanced KYC Verification up to 3 times per day. If you receive a notice that the daily limit has been exceeded, please try submitting your application again after 24 hours.</span></div><div class="ace-line ace-line old-record-id-De3fdum75oBjiexjWVmuHCqVsdd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Ly2jdWMHEoaiVKx3SwHuufZjssf"><strong>5. What should I do if I see "You have already completed KYC verification on another account"?</strong></h2><div class="ace-line ace-line old-record-id-ZAPmdPuuUoHPQDxcEecufN5oszd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ZQmpd0FowoQxfrxCnQ5usKxNsSg"><span style="font-size: 16px;">If you see this message, it means your identity information has already been used to complete KYC verification on another MEXC account. According to MEXC policy, each user may complete verification for up to two MEXC accounts.</span></div><div class="ace-line ace-line old-record-id-UuL5dJ93fo5RJwx9g1lu1twbsIc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-CQ5Nd6TuioHqxFxOtnfuos9psLf"><strong>6. What should I do if my KYC information is incorrect or needs to be updated?</strong></h2><div class="ace-line ace-line old-record-id-L6Kxdrxrso6ndDxRwi5uqfTesMb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QNTFdvHafoTylixbJ1XuFwFIs4c"><span style="font-size: 16px;">If you are still at the Primary KYC stage and notice that your information is incorrect, please proceed directly with <a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth">Advanced KYC Verification</a>. When submitting your Advanced KYC documents, you can upload the correct identification information, and the system will use the information provided in Advanced KYC as the final record.</span></div><div class="ace-line ace-line old-record-id-Slz3dvBa8oHWNOxrJwku0HKgsrg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Kicbdb2Vdo9IHVxPCSCutxPnsgc"><span style="font-size: 16px;">If you have already completed Advanced KYC Verification but need to correct or update your information, you can submit a <a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth/reset-kyc">KYC Verification Update</a> through the platform's self-service process. Please select the appropriate reason based on your actual situation, such as document expiration or information changes, and follow the on-screen instructions to complete the submission. Once approved by the platform, your verification information will be updated accordingly.</span></div><div class="ace-line ace-line old-record-id-FfaIdl6rkoQfe0xHzfWuunR8s5d"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PmoTdcgf0o5dbRxcy1Au7083sMf"><span style="font-size: 16px;">*BTN-<strong>Update Identification</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth/reset-kyc">https://www.mexc.com/user/id-auth/reset-kyc</a>*</span></div><div class="ace-line ace-line old-record-id-RJZhdFjk6o44yexgy9Lug9Husvg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-H0rkdmX0io2HzYxKcaLuVUYUsjf"><strong>7. Can individual KYC (Primary/Advanced) be converted to institutional KYC?</strong></h2><div class="ace-line ace-line old-record-id-SuA8dFnkKoph39xHp2Ru5myospe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JkhBdggkdonAxPxBbR7uPzyysfb"><span style="font-size: 16px;">At present, MEXC does not support converting Individual KYC to Institutional KYC under the same account, or converting Institutional KYC to Individual KYC.</span></div><div class="ace-line ace-line old-record-id-TOIedpfW3ohT2LxkD6vuswyesWg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JrZ8daH70oBCNExPCncuP34Wsog"><span style="font-size: 16px;">If you need to complete <a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">Institutional Verification</a>, please use a new account to submit an Institutional KYC application. Please note that each company registration number can only be used to complete Institutional KYC Verification for one MEXC account.</span></div><div class="ace-line ace-line old-record-id-AqKzdC95do6opYxxdOwuQ80tsMd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WfmbdBbOBo2dFlx5qaWuCjZ4sTf"><span style="font-size: 16px;">*BTN-<strong>Go to Institutional Verification</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">https://www.mexc.com/user/institution-auth</a>*</span></div><div class="ace-line ace-line old-record-id-FvkWdl4btoClxTxlj2duDJQQsmD"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-G0DbdbCnDoZrmyx9pqmu01u2sqb"><strong>8. Can I trade without completing KYC verification?</strong></h2><div class="ace-line ace-line old-record-id-DBZEdigAzoHpgyxcDuXuufaksyf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Uy4cdJDjzoz2etxoLrJuSFrCsob"><span style="font-size: 16px;">To comply with regulatory requirements in your region, not completing KYC verification may affect your access to certain services, such as deposits, withdrawals, and trading. For the specific services affected, please refer to the on-screen prompts.</span></div><div class="ace-line ace-line old-record-id-Ymi7dArc0oTM5UxNzVYuLGXOsPd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-V7USdZt2mogJdhxtEw1uYlc9sDg"><span style="font-size: 16px;">Please complete KYC verification as soon as possible to access platform services and features and strengthen your account security.</span></div><div class="ace-line ace-line old-record-id-GwZ4dh7fYoQ1X8x39yzuuhcZsyx"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-LhDAdWjyFoWmqJxr4ZEuKY0Fshk"><strong>9. What should I do if I receive the pop-up "Funds are restricted and cannot be credited. Please complete real-name verification before the funds can be credited"?</strong></h2><div class="ace-line ace-line old-record-id-ZUaBd2iwpoqixexnytDuLzZqs4g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-I81Ad1ApxohMRNxElyputCbSs6d"><span style="font-size: 16px;">If you receive the pop-up "Funds are restricted and cannot be credited. Please complete real-name verification before the funds can be credited," it means that you have not yet completed KYC verification. In this case, please complete KYC verification as soon as possible to restore normal account access.</span></div><div class="ace-line ace-line old-record-id-M65ZdifvJoDrfJx8pTruaa3Qsad"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IrJKdlc4boH7b2xjCuyuSPxTsoe"><span style="font-size: 16px;">If you are unable to complete real-name verification, you can go to the <strong><a data-lark-is-custom="true" href="https://www.mexc.com/assets/rollback-registration">Application for Return</a></strong> page and submit the required information to apply for the return of your restricted funds.</span></div><div class="ace-line ace-line old-record-id-TUUcdEOnioBpP9xgXB7uOFJwstg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JlrKdrC6jofAZZxH5msualUQsd3"><strong>10. What should I do if I receive the pop-up "You have not completed real-name verification. Please complete real-name verification before continuing with withdrawals"?</strong></h2><div class="ace-line ace-line old-record-id-Borgd9DLzoAkdfx87rDuQM1VsJe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Lg99dO6ZCodKpVxky3JujsFFsjh"><span style="font-size: 16px;">If you receive the pop-up "You have not completed real-name verification. Please complete real-name verification before continuing with withdrawals," it means that you have not yet completed KYC verification. To continue using platform features, please complete KYC verification as soon as possible.</span></div><div class="ace-line ace-line old-record-id-IvUFdeYaAogwcWxCzpXueQOysVe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-K8MXd1qGPoIxvKxhQ1nufDsBsKe"><span style="font-size: 16px;">If you are unable to complete real-name verification, you may submit a <strong>Withdrawal Appeal Form</strong> through the official website's self-service channel and provide the required information to apply for a withdrawal. Once approved, your account will retain withdrawal and position-closing permissions only, and you will no longer be able to use other account functions.</span></div><div class="ace-line ace-line old-record-id-Np89dIXrkovIdsxhw6wusG3Lsse"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EdSNd0edlolvahx44FYuWQiSsvE"><span style="font-size: 16px;">If you encounter any other issues during the KYC verification process, please contact MEXC Customer Service through the official support channels.</span></div><div class="ace-line ace-line old-record-id-SgH7dvgcBoujrYx76AuuwfwCs0e"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VvaIdNJ55ootDmxMw1CuxJXbsZd"><strong style="font-size: 16px;">Recommended Reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Tbz7dSUEWouLeDxS1YtuxsBIs9g" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-K00Gd6cZ5ojn2HxL5cuu57PHsng" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-institutional-verification-faq-334314387396278272" data-lark-is-custom="true" style="font-size: 16px;">MEXC Institutional Verification FAQ</a></div></li><li class="ace-line ace-line old-record-id-SVMidgGCRofL22xcpZFuGgGwsyh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-verify-my-residential-address-on-mexc-265394576205317120" data-lark-is-custom="true" style="font-size: 16px;">How to Verify My Residential Address on MEXC</a></div></li></ul><div class="ace-line ace-line old-record-id-Kk8WdMverout7Pxi9gUuFyQSsXd"><span style="font-size: 16px;"><br></span></div></div>
Common Questions About KYC Verification
<div><h2 class="heading-2 ace-line old-record-id-doxus9zZscM0y0hkmOmChH15aef"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>1. Why is KYC Verification Required?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusouIoO3zAwoUR5YJZKA27bh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-ENxPdF9gEo6TIdx4xaPuUltWsSg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">KYC (Know Your Customer) refers to identity verification. By completing KYC verification, the platform can identify the actual account holder and the ultimate beneficiary of transactions, thereby strengthening oversight and helping to prevent fraud, money laundering, and other illicit activities.</span></div><div class="ace-line ace-line old-record-id-CIXndxrKCoDBCJxmYiouMKFJs0e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-A78gdAuMnoK65uxqb1XuxLRRsu8"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">For more information, please see <a href="https://www.mexc.com/announcements/article/17827791519717">Why is KYC Verification Necessary?</a></span></div><div class="ace-line ace-line old-record-id-doxuseunl4iGftRj5R7UH50Hfuc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-PuoxdR6qToQw97xIOcjuIRZVsz5"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>2. Account Privileges by MEXC KYC Level</strong></span></h2><div class="ace-line ace-line old-record-id-doxus0F8sPwNENLlKQvCh57MSfh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="201"><col width="201"><col width="201"><col width="201"></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusbIjR2HP9qx2P1cABwHNGsj"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>KYC</strong><strong> Level</strong></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusV9g3CZnqCYGdmF2Y8LN3hf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Primary </strong><strong>KYC</strong></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusqmSIzRAvBCStS5SZX6MMlf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>Advanced </strong><strong>KYC</strong></span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusB7ifzTnkxGbQDiO8pCXomg"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Crypto Deposit</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTS0sITc7TheXmjAXxss78d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unlimited</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusqRAMMqG35UuaOdH3otLwdb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Unlimited</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus35U2M2rNzqquxJAYc8OjxF"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Crypto Withdrawal</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxuspwBkumcAPHuTCpramnirxh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">80 BTC/day</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusT6aFvRGr4fMZ37gNcAVSse"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">200 BTC/day</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus28I0uaxrqB325YLHUqW9wd"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Fiat Trading</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusxSl4i7AVmAO048JJn7LMdg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">P2P ✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTs7aKGmZFnfGulBmvnwiIg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">$20,000/day</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusZLP2Rv5DTQp7zeVcrY4mug"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Spot/Futures Trading</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusTaAUb4U35ERZogVw6mAgPf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxushqFMVe1mYBIGQ0fyVpilJb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusP5twP01hqzHyZfkOlK9POu"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Platform Events</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxus6uJxMfi2l6gXU8qAmb2uXg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-doxusC5jd2Ck7U2Cd96IShHJDDe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">✅</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-YSM2dFkzKo00lFxl4PsuMCQYsmg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-BpZyd4Zx9oZd8dx6VbYuB3kbsoh"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>3. What Documents Can Be Used for KYC Verification?</strong></span></h2><div class="ace-line ace-line old-record-id-doxus2RWaJd0tidsK5t6c94vFhf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-KuAMdrbiooHHqex7voIulPudsRd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Acceptable KYC documents include: ID card, passport, driver's license, and residence permit. Once the required information is submitted, the platform will conduct the verification review. For more details, please see <a href="https://www.mexc.com/announcements/article/17827791519719">What Documents Do I Need for KYC Verification?</a></span></div><div class="ace-line ace-line old-record-id-doxusuAAXroGJ7EJo9rY9QYMLKe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-WjfqdRR2Gokn9kxmBvwuhLq1s3c"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>4. How to Complete KYC Verification</strong></span></h2><div class="ace-line ace-line old-record-id-doxusHjmdwhQ0n3IrFzuYCUkWJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-IrmhdmK2Zo0mRwx8jpWuGPOUsxb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">You can complete KYC verification by following the instructions on the <a href="https://www.mexc.com/user/id-auth">KYC verification</a> page. For step-by-step guides, please refer to:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-LFH3dznMeoqaJcxQTQDuLyRjs9b"><div><a href="https://www.mexc.com/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Individual KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-WRQfd2Eflox4d9xvhFMubkbVsBh"><div><a href="https://www.mexc.com/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Perform Advanced KYC</a></div></li></ul><div class="ace-line ace-line old-record-id-doxusMP8JDowFjzEhMmMJXlHSAc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-SdqqdeHghoFa5Exclzquccjpsdd"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>5. How to Check Your KYC Verification Result</strong></span></h2><div class="ace-line ace-line old-record-id-doxusAHEnENHCrQfMVRCDv2kTob"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-RIVSdObXmozHMpxUgemuAVKVsmb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">After you submit your KYC verification, MEXC will send the result to you by email. If your application is not approved, you can check the reason in the email sent to the address registered with your MEXC account.</span></div><div class="ace-line ace-line old-record-id-doxusAzPWcnosrbAtE3C3pj9P6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxuscWNoq1B9ieK7qAlsseFH0c"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260324133542309IbjghFTsHyYv9Z.png" style="max-width: 100%; height: auto; border-radius: 12px; width: 750px;" data-host-from-cloud="true"></div><div class="ace-line ace-line old-record-id-doxusFIvb8niIpRtexFgCaxaEDb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-doxusEuV8WHfHz9odHelILoCxcd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Alternatively, you can go directly to the <a href="https://www.mexc.com/user/id-auth">KYC verification</a> page to check your verification status.</span></div><div class="ace-line ace-line old-record-id-YNhKdXPifoDv1Tx5cjtuYedcsDg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-doxus9e3xPNa9eYXrqhSE2sgaCh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202508251657371484MAFetohDuoT3u.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;width:750px;font-size:16px"></div><div class="ace-line ace-line old-record-id-doxusfwGPEycUn0UzNVtWJGaoOd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-TcHydgI3yo7xXQxVJd8u8vCys6f"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>6. Common Reasons for KYC Verification Failure and How to Resolve Them</strong></span></h2><div class="ace-line ace-line old-record-id-doxuskBdZJpCyw6USwIGPBGokge"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div><table class="ace-table" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px"><colgroup><col width="100"><col width="205"><col width="245"><col width="270"></colgroup><tbody><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-NUr9dkpZRogrolxBYmjutYcXsud"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">No.</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-CtLwd1dIGoYwPVxNx0Wuc4C7sAf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Common Failure Reason</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-OQm6deZp1o0sYcxJJAjurVeOsih"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Possible Cause/Description</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FuB0d73TboMdqYxZH6juDs77srU"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Solution</strong></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-FCpadhvb9oKBbYxAcxuu4dZ6sdJ"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-QHRZdtBLyoz0PHxuQXAuUPFesdc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Uq4LdaSe8oG0nAxbu9EuRaz2sBe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Invalid or incomplete document information. Please ensure your full name and photo are clearly visible, or submit another type of document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-XUZzdqZGIokvJBxUasSuHaFSsje"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document photo is blurry or partially unreadable, making it impossible for the system to verify. The document type is not supported by MEXC.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-WnFmdrhBeoqA7BxMqhJuppfZsCc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Ensure the document photo is clear and legible, especially key details such as full name and photo. Re-take and upload a valid document. MEXC only supports the following document types: ID card, passport, driver's license, residence permit.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-SDNvd5rODom0BMxns0uuZqLEsMf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2</strong></div><div style="text-align:center" class="ace-line ace-line old-record-id-DL8AdLDwgoRBhSx67zOuaKCjsJe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-AhMgdjUXnoHZ8TxPfaSux2Fpsie"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">This document has reached the maximum number of accounts allowed for verification. Please use a different document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Bl2YdOjWAoE9qqxlU5GulQGlskb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document has already been used for multiple accounts, exceeding the platform's limit.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Z2Lede5BeosbiVxqhTmuKDg2s7c"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Submit a new document that has not been linked to any other account, or use another type of valid document.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-GRWbdxqFPog39JxEphfu8ubWsXe"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-VnNhdMU4moeGOLxBbxsuHnWdsyg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The document has expired. Please submit another valid document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-T2QUdtyN8oL5WgxeEGQuXQOKshe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The submitted document has passed its validity period and is no longer accepted.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-F8NEdkLmBob2hDx5U4Zu45vRsec"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Upload a valid, unexpired document to ensure successful verification.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-BeOTdvb3foOgaDxflq1unluqshb"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-HHAzdDaEeoAuPGxHB9JuTVdfsQg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Screenshots or photocopies are not accepted. Please submit the original document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-XJmFdGuqeofN7ex3HH5uL065scc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">The uploaded file is a screenshot or photocopy rather than a clear photo of the original document.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-Fcj6dbsj0oySwAxK1K1uFbkgsHb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Upload a clear photo of the original document. Screenshots and photocopies are not supported.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-K7IYdB6FYoXqfgxeMfUu97uxs3b"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-K1KfdHXC4oo7rpx8D4nueFFns8e"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Incomplete document information</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-RQjJdYzsdoMZU8xYVjSu2Zerspb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Key details (e.g., name, ID number) are not fully visible in the uploaded document photo, preventing system verification.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-H1eIdOAnLoTznPx085MuKNp1skd"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Re-take and upload a complete photo of the document, ensuring all required information is clearly visible.</span></div></td></tr><tr style="height:39px"><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div style="text-align:center" class="ace-line ace-line old-record-id-W2bidBzpuoI9Azx9WuduKzrJsTf"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">6</strong></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-YfEDd0EMNo1MH9xnOqNupX9usGf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Mismatch between Primary and Advanced KYC information</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-IMdtd72a5ouCwLxh2w1uFLtbsbf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Information provided in Primary KYC does not match the details submitted in Advanced KYC, resulting in failed verification.</span></div></td><td colspan="1" rowspan="1" style="border:1px solid rgb( 222 , 224 , 227 );padding:8px;vertical-align:middle;font-size:10pt"><div class="ace-line ace-line old-record-id-CPbqdSyilou6BsxGu81upFSnsRc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Review and ensure that the information in both Primary and Advanced KYC submissions is consistent.</span></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-doxusastoNHijThs0urYS3iAlbe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-DYjzdTfYdolCi9x7Vc6ueZUfsnq"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>7. Why Can't I Upload Photos During KYC Verification?</strong></span></h2><div class="ace-line ace-line old-record-id-doxusfIDiGjwdYmH42j3pJuJ1dc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-RaJYdjuS6oxydyxyOp4u9n3us9d"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you encounter issues uploading photos or receiving error messages during KYC verification, please check the following:</span></div><div class="ace-line ace-line old-record-id-doxusPdZf6rxte9QInmToE0adsc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-T20ndMKr4oTB7cxld4HuxZKQsue"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">1) Image format must be JPG, JPEG, or PNG.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-YlizdMIVsoCq7wxaWo8uQi8BsUc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">2) File size must be under 5 MB.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-CWkrdzknSo56Txx5tMnurSqXs6f"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">3) Valid documents must be your own original ID card, passport, driver's license, or residence permit.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-Rsi1dHlCJorlmsxH6xZuxblMsad"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">4) Your document must not be issued by a restricted country. For details, please refer to the <a href="https://www.mexc.com/terms">MEXC User Agreement</a>.</span></div><div class="ace-line ace-line old-record-id-FwkGdMEeuoxvyRxC2EsufVhNsrc"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">5) If your submission meets all of the above requirements but you are still unable to complete KYC verification, the issue may be due to a temporary network problem. We recommend trying the following:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-TVKddqCbSoxnDTxg1pHuQucxsDg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Wait for a short period and resubmit your application.</span></div></li><li class="ace-line ace-line old-record-id-PiOZdHqiHovCh2xfys4uuyghs0b"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Clear your browser or device cache.</span></div></li><li class="ace-line ace-line old-record-id-VvRcdiYSLoBzYbx9VjWubquwsHh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Submit your application via the Web/App interface.</span></div></li><li class="ace-line ace-line old-record-id-M9WPdOA78o8FKLxm1iFuGPrascg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Try using a different browser.</span></div></li><li class="ace-line ace-line old-record-id-RZGgdlNgloGg8kxJ6QCuxbMmsNd"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Update the MEXC App to the latest version.</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusudKkb6QfSO6ZNRSCXjkLKg"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-MwqAdeOj4oGIAwxzv9lu6qZNsLb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If the issue persists after these checks, please provide a screenshot of the error message from the KYC verification page to our online Customer Service team. We will review the issue promptly and optimize the process to improve your experience. Thank you for your cooperation and support.</span></div><div class="ace-line ace-line old-record-id-doxuszKd7oPOdxkyvrNymEq1Mub"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><h2 class="heading-2 ace-line old-record-id-PYMSdgrHWosc7UxKKWMucOufsQc"><span style="font-family:'arial' , 'helvetica' , sans-serif"><strong>8. How to Resubmit KYC Verification</strong></span></h2><div class="ace-line ace-line old-record-id-doxusFBkceZhIfSVujjMq3Jhsve"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-TLoVd537HoSEKDxeR7VukiaEs0g"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">Based on the feedback from your verification result, please prepare the required documents again. Once ready, you can resubmit your KYC verification via the web or the App. For detailed guides, please refer to:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-KeRtdmtboosTBxxbD4fuTVTbs2i"><div><a href="https://www.mexc.com/announcements/article/17827791519718" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Complete Individual KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-FYkOdsi8LoNq9ZxnBMIunIsIsmg"><div><a href="https://www.mexc.com/announcements/article/360041069032" style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">How to Perform Advanced KYC</a></div></li></ul><div class="ace-line ace-line old-record-id-doxustfpLp3pTZ0kIjtSrU3gvlb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br></span></div><div class="ace-line ace-line old-record-id-KHlpdZF2ioJPZCxmMFSufuIusBe"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">If you are still unable to pass KYC verification after trying the above solutions, please contact online Customer Service or <a href="https://www.mexc.com/support/requests">submit a ticket</a> for further assistance. The MEXC support team will provide you with more detailed guidance.</span></div><div class="ace-line ace-line old-record-id-doxusc6svnmRJrQs5cYyU1G1Ulf"><br></div></div>
MEXC Institutional Verification FAQ
<div data-page-id="DDgYdo7D0on1Bkxy0XouyAM8sPg" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-AALcdU1GzoqaSUxa8ptudGE1sQg"><strong>1. Where can I complete MEXC institutional verification?</strong></h2><div class="ace-line ace-line old-record-id-CGV2dvUTqou5mCxituKuCIACsle"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FX0sdfqeSo7Foix6G7YurADosBb"><span style="font-size: 16px;">At present, MEXC institutional verification is only available on the web platform. You can access the institutional verification page by going to the <a data-lark-is-custom="true" href="https://www.mexc.com/">official MEXC website</a> and navigating to <strong>User Icon</strong> → <strong>Identification</strong> → <strong>Switch to </strong><strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">Institutional Verification</a></strong>.</span></div><div class="ace-line ace-line old-record-id-DiqZdlqmIo2vsZxv9cludVjMsNe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-X2svdlU65oCNbnxhP8AuIPqJseh"><span style="font-size: 16px;">*BTN-<strong>Go to Institutional Verification</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">https://www.mexc.com/user/institution-auth</a>* </span></div><div class="ace-line ace-line old-record-id-HhjfdFGzRojLHkxguMXuKfeFslc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e69e5e59-0587-4062-ab4e-c18da4892e52","height":620,"width":1280,"currHeight":620,"currWidth":1280,"natrualHeight":620,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FUSO4bAlc5ovM7uxdaXMugd9CsLh%2F%3Fpreview_type%3D16","file_token":"USO4bAlc5ovM7uxdaXMugd9CsLh","image_type":"image/png","size":250130,"comments":[]}]}" class="image-uploaded gallery old-record-id-PSmBdfByWo5Z7tx0p6NuDkzHsDg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260327105421392nevFHWTxlojsSn.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJVU080YkFsYzVvdk03dXhkYVhNdWdkOUNzTGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUFNtQmRmQnlXbzVaN3R4MHA2TnVEa3pIc0RnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9VU080YkFsYzVvdk03dXhkYVhNdWdkOUNzTGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/USO4bAlc5ovM7uxdaXMugd9CsLh/?mount_node_token=PSmBdfByWo5Z7tx0p6NuDkzHsDg&mount_point=docx_image" data-width="1280" data-height="620" data-lark-image-uri="drivetoken://USO4bAlc5ovM7uxdaXMugd9CsLh" data-lark-image-width="1280" data-lark-image-height="620" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Hklxd2gsfojEZWx4wK4uWkm0svb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-LSqOdA4zPovQrixZZtduVNf7s6g"><strong>2. What is the institutional verification process?</strong></h2><div class="ace-line ace-line old-record-id-SxlVd6iHHo0qMsxmP7UuecEhszc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RuXddxwO0oez1axAb9fu8HCzsE6"><span style="font-size: 16px;">The MEXC institutional verification process consists of four main steps:</span></div><div class="ace-line ace-line old-record-id-FcSedWvdUoPcufxUZnIuG9uosHG"><span style="font-size: 16px;">1. Fill in institutional information, including the company's basic information, registered address, and main operating address. </span></div><div class="ace-line ace-line old-record-id-CdeMd4VWborRvWx9HXouxIKQsRf"><span style="font-size: 16px;">2. Fill in member information, including detailed information about the company authorizer, individuals with significant responsibility for managing or directing the entity, and the ultimate beneficiary. </span></div><div class="ace-line ace-line old-record-id-L7w1d6ysMoI7V8xns1duc7ajsOd"><span style="font-size: 16px;">3. Upload all required supporting documents you have prepared in advance. </span></div><div class="ace-line ace-line old-record-id-QKXodZpv4olSFIxxvAxu4qx4sNe"><span style="font-size: 16px;">4. Read and agree to the statement, then submit your application and wait for review. </span></div><div class="ace-line ace-line old-record-id-VPJXduJ5hoxE0uxavwuurEuEsvf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Whl3d6my4orAipxiMvZuDuJGsHf"><span style="font-size: 16px;">You can also read <a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779">How to Complete Institutional Verification</a> for more details.</span></div><div class="ace-line ace-line old-record-id-Q6Frdfh3XoEKkaxbspMuFkUBsvf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-IsaPdRs5sonorTxviqmunpCQsKe"><strong>3. How long does the review take?</strong></h2><div class="ace-line ace-line old-record-id-LNoCdKkZno6KwcxJKB2u3E6Bspb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KY4idBFLHoEKA0xSaWQuGOGzsHc"><span style="font-size: 16px;">After submitting your institutional verification application, your account will enter the <strong>Review</strong> stage. The review time may vary depending on the completeness and accuracy of the materials submitted. MEXC recommends that you wait patiently and keep your contact information available so the review team can reach you promptly if needed.</span></div><div class="ace-line ace-line old-record-id-AZGhd9bsEoytdKxcq7yugBCIsNh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-KUCCdiIW3ocaJdxC3Uouu20Nsgb"><strong>4. What are the benefits of completing institutional verification?</strong></h2><div class="ace-line ace-line old-record-id-B6fzdCWkaogmSWxWg3euYNSps4f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RnG7dPPNRodx2hxlrKvulIB5sqn"><span style="font-size: 16px;">After successfully completing MEXC institutional verification, your account will enjoy the following benefits: your 24-hour withdrawal limit can be increased to 400 <a data-lark-is-custom="true" href="https://www.mexc.com/exchange/BTC_USDT">BTC</a>, your account will receive a higher level of security protection, and you will also gain access to more exclusive institutional account benefits and services.</span></div><div class="ace-line ace-line old-record-id-EKYldPa5foxsGmxKAc7uTokJsog"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CSFtdcEvQoVTDVxK8Psu3OzosZd"><span style="font-size: 16px;">*BTN-<strong>Buy BTC</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/exchange/BTC_USDT">https://www.mexc.com/exchange/BTC_USDT</a>*</span></div><div class="ace-line ace-line old-record-id-VtKUd7F9ho7uOCxudl7upUXusCe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-VBdQdRXn8oebcaxT7Orua086sQh"><strong>5. What if our board resolution and ownership structure documents do not follow a fixed format?</strong></h2><div class="ace-line ace-line old-record-id-YHlOdbF0Qoywk2xNfQ5uxb0DsTb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UwnfdjyS2oHC1FxlllMuE7EJsrb"><span style="font-size: 16px;">MEXC provides users with reference templates for board resolution documents and ownership structure materials. You can click <strong>Template</strong> on the institutional verification page to download them and prepare the required documents accordingly, helping ensure that your submission meets the platform's requirements.</span></div><div class="ace-line ace-line old-record-id-Ud5fdpe58ouxApxiD3xuiRcAseh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7798a5bb-1dca-4818-ad09-35bf2ceac93e","height":627,"width":1280,"currHeight":627,"currWidth":1280,"natrualHeight":627,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBq2DbaCcqoB4fyxrRK7uT6VQsFg%2F%3Fpreview_type%3D16","file_token":"Bq2DbaCcqoB4fyxrRK7uT6VQsFg","image_type":"image/png","size":221605,"comments":[]}]}" class="image-uploaded gallery old-record-id-Ml4ydpUlToX879xSZtXuOFWtshf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260327105421190tRmfmwbfgHWrzC.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCcTJEYmFDY3FvQjRmeXhyUks3dVQ2VlFzRmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTWw0eWRwVWxUb1g4Nzl4U1p0WHVPRld0c2hmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CcTJEYmFDY3FvQjRmeXhyUks3dVQ2VlFzRmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Bq2DbaCcqoB4fyxrRK7uT6VQsFg/?mount_node_token=Ml4ydpUlToX879xSZtXuOFWtshf&mount_point=docx_image" data-width="1280" data-height="627" data-lark-image-uri="drivetoken://Bq2DbaCcqoB4fyxrRK7uT6VQsFg" data-lark-image-width="1280" data-lark-image-height="627" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-Wo5EdVWqYohO7Ex8NfAuzBYjsdb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SMl9d3fhBo9dvYxpUeyuUsebsVh"><strong>6. Can identification documents be submitted using a national ID card?</strong></h2><div class="ace-line ace-line old-record-id-TgKvdCJRkoP8V9xESnVuxvNEs4f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-H9xWd65bNoruAlxqGA6u7p71sQ0"><span style="font-size: 16px;">According to MEXC requirements, identification documents for directors, authorized representatives, individuals managing or leading the company, and ultimate beneficiaries holding 25% or more must be valid passports only. Other types of identification documents, such as national ID cards or driver's licenses, do not meet the submission requirements.</span></div><div class="ace-line ace-line old-record-id-LRabd7LU9oczuexA7x1uytuJsnf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-RH7Lduo2Bo9l8ixjoaiuRvGvsxc"><strong>7. Can I submit part of the materials first if my documents are incomplete?</strong></h2><div class="ace-line ace-line old-record-id-JsNfdwjokoYTdSxFgxouDETsswc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VAOId08iYoHOk0xsU6EuuAbrsog"><span style="font-size: 16px;">MEXC recommends that you begin the verification process only after preparing all required materials. Incomplete documents may prevent you from completing the information during the process, which could require you to exit and re-enter multiple times to continue preparation. This may affect the overall verification efficiency. Therefore, please review the document checklist carefully and make sure everything is ready before clicking <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">Verify Now</a></strong>.</span></div><div class="ace-line ace-line old-record-id-LUowdXBliokm63xBl0Ruy1husSe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-WuLFdIgiVomU0jxl96kuTzoSs1b"><strong>8. What is the difference between institutional verification and personal KYC verification?</strong></h2><div class="ace-line ace-line old-record-id-DAcddTxSAoxWpCx4iLeufGEgs7f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Q96MdSNWPoGVjJxLr1cuuIussVd"><span style="font-size: 16px;">Personal verification is intended for users trading as individuals and is divided into two levels: Primary KYC and Advanced KYC. Institutional verification, on the other hand, is designed specifically for institutional entities such as companies, funds, and trusts, and requires more detailed company governance and ownership information. After completing institutional verification, users can enjoy a higher withdrawal limit and more exclusive services.</span></div><div class="ace-line ace-line old-record-id-AeJod6X1QoMJGJxJSfaunLvJsHc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-JEeRdsDKqoh6c6xVyfguXRXgsuf"><strong>9. How can I get help if I encounter issues during the verification process?</strong></h2><div class="ace-line ace-line old-record-id-JQJqd9VCBo12TpxqIteuPBKEs8f"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KveCd74wPoO5DVxvmf5uWNTSsfg"><span style="font-size: 16px;">If you encounter any issues during the institutional verification process, you can visit the MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/support/kyc">Help Center</a> on the <a data-lark-is-custom="true" href="https://www.mexc.com/">official website</a> to review relevant documentation, or contact the MEXC customer service team for professional assistance. Please make sure the contact information you provide is accurate so you can receive review notifications and feedback in a timely manner.</span></div><div class="ace-line ace-line old-record-id-FnMddAS00oneoqxJiYbuYPjpsYb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-N2PEdNj5toEyVHxl5HxuSb9Ysbh"><span style="font-size: 16px;">If you are considering opening an institutional account for your company, it is recommended that you prepare all required documents in advance according to the checklist. This will greatly improve your verification efficiency and help you access exclusive institutional account benefits more quickly.</span></div><div class="ace-line ace-line old-record-id-Z3kadhOKIoCtMZxLmbiumC79sjd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Vo2pd5N6eokApoxeGseu7OhhsDb"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-VIbBdvl1HoU32lx48XkuhMYnssd" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li><li class="ace-line ace-line old-record-id-BX0bdWHlgod0S2xVqzQuRGaLsIl" data-list="bullet"><div><span style="font-size: 16px;"><a href="https://www.mexc.com/support/article/what-documents-are-required-for-mexc-institutional-verification-334315564217318400">What Documents Are Required for MEXC Institutional Verification</a></span></div></li><li class="ace-line ace-line old-record-id-RWdIdRNbyoOcVwxfKp1uqYWBsrc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-NCsBdzi4GoRxbKxM3sBuLiM0s1e" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-Uz4Md5zLLopM70xHisWuDtIOsGc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li></ul></div>
What Documents Are Required for MEXC Institutional Verification
<div data-page-id="OyEidENO3oKC0Bxy3DOuFCKHszL" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-EivNdIoy0oSzfxxRizvuDWDCsPc"><span style="font-size: 16px;">Before starting institutional verification on <a data-lark-is-custom="true" href="https://www.mexc.com/">MEXC</a>, you need to prepare a complete set of company qualification documents in advance. Having all required materials ready can help you complete the verification process smoothly and avoid interruptions caused by missing documents, repeated exits, or multiple submissions. Below is the full list of documents required for MEXC institutional verification:</span></div><div class="ace-line ace-line old-record-id-E1koda90SoX2lrxGNC8u0OqCsme"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DMnndxih3o6QBOx51BBuCtoQspf"><span style="font-size: 16px;">*BTN-<strong>Go to Institutional Verification</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">https://www.mexc.com/user/institution-auth</a>*</span></div><div class="ace-line ace-line old-record-id-VSc0d6Dv2oWL9SxZ9AUumn02seh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-LYfIdbBd2ooqwgxH57BuQ1Z1sch"><strong>1. Company Governance Documents</strong></h2><div class="ace-line ace-line old-record-id-R0radZBfHogilJxmGUfu2daesvd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PZQsdBXkSoC3UdxEKgjuesnEsEb"><span style="font-size: 16px;">The board resolution document is one of the core documents required for institutional verification. It is used to prove that the company has formally authorized the opening of an institutional account on the MEXC platform. This document should include the board's formal resolution regarding account opening and must be signed by the authorized person. MEXC provides a reference template for the board resolution document. You can click <strong>Template</strong> on the <a data-lark-is-custom="true" href="https://www.mexc.com/user/institution-auth">verification page</a> to download and use it, helping ensure that the format meets the platform's requirements.</span></div><div class="ace-line ace-line old-record-id-IMSXdvP4to04rHxtQODu3LeFsXc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xisbd11mzoM8vOxT5q3u7uDFs7g"><span style="font-size: 16px;">The memorandum and articles of association are another important set of governance documents. These documents are used to explain the company's basic operating rules, the rights and obligations of shareholders, and the overall corporate governance structure. Please make sure the version submitted is the most up to date and includes all amendments.</span></div><div class="ace-line ace-line old-record-id-HdHMdCtLooTFIExDTDFuxAWBsih"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-V2HIdybGEoqsogx0agaubJL6sUf"><strong>2. Company Registration Documents</strong></h2><div class="ace-line ace-line old-record-id-G2UNdSLtOo3mAHxO1uuub5xHsTd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KIH4dyY0uo3xKIxn2BruuNObsOg"><span style="font-size: 16px;">The company registration certificate is the official document that proves the company has been legally incorporated. It is usually issued by the government authority in the place of registration. When submitting this document, please make sure it is valid and that the company name, registration number, and other key information are clearly visible.</span></div><div class="ace-line ace-line old-record-id-RILLdWJRRopR4Bxtl9euQbeEsmd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JorBdgsGQooEDIx7zkdum1X8s7e"><span style="font-size: 16px;">A screenshot of the company's registration information from the government website is required as supplementary material to verify the authenticity of the registration details. The screenshot must be obtained from the official government website and must include the query date to demonstrate the timeliness of the information.</span></div><div class="ace-line ace-line old-record-id-DElGdd9qWoHplaxso7Uuer46sof"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-IhdVdDlB1odavoxcq4IuuzSgs4x"><strong>3. Ownership and Member Information Documents</strong></h2><div class="ace-line ace-line old-record-id-YpIwdCr19o4fKqxz4OQuCiHmsEh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VDxzdJ2Nxo6L5dxH6VVuXh9IsgF"><span style="font-size: 16px;">A copy of the shareholder register must include the complete list of all current and former shareholders of the company. This document is used to understand the company's ownership history and current shareholding structure.</span></div><div class="ace-line ace-line old-record-id-JSNdd3wL9oH1jOx29OuuRL8Fskf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KfaydZ5OXo5BhJxkI84uLMBTsGf"><span style="font-size: 16px;">A copy of the directors register should include the full list of directors elected by shareholders, along with information such as their positions and appointment details.</span></div><div class="ace-line ace-line old-record-id-PLaXdNuNvo7Beox20yausa71sKd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S8SpdRsuAofGRax4wKUujIyEs2c"><span style="font-size: 16px;">The ownership structure chart is an organizational chart showing the company's ownership relationships. It must clearly present all ultimate beneficiaries and their shareholding percentages. MEXC also provides a reference template for ownership structure materials, which you can download and use.</span></div><div class="ace-line ace-line old-record-id-Mih9dgPKYoKVG6xLMwauPFzgsYg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-YVD7dAxhfomsSDxeSU3uxbeZsSP"><strong>4. Identity Documents</strong></h2><div class="ace-line ace-line old-record-id-XaJ9duepWoVCJHxIfCBuDfpYs4A"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MsSCduPProp4wmxMblSulpy5s3f"><span style="font-size: 16px;">Identity documents for all key individuals must be valid passports. The individuals required to provide identity documents include company directors, authorized representatives, individuals with significant responsibility for managing or directing the entity, and all ultimate beneficiaries holding 25% or more of the company's ownership.</span></div><div class="ace-line ace-line old-record-id-OwnedzLn3omcekxhTNAuYGQwsQd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"be478d9a-f718-4058-8c3e-ed5caf384b60","height":552,"width":1280,"currHeight":552,"currWidth":1280,"natrualHeight":552,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FMFtBbw31hoB0OExkAcSuVHHIspg%2F%3Fpreview_type%3D16","file_token":"MFtBbw31hoB0OExkAcSuVHHIspg","image_type":"image/png","size":196112,"comments":[]}]}" class="image-uploaded gallery old-record-id-Wcsbd5zHvo6oqfxd1HXuo6T2sjb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260327105707348pL7l6shCmk4Ycb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJNRnRCYnczMWhvQjBPRXhrQWNTdVZISElzcGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV2NzYmQ1ekh2bzZvcWZ4ZDFIWHVvNlQyc2piIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9NRnRCYnczMWhvQjBPRXhrQWNTdVZISElzcGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/MFtBbw31hoB0OExkAcSuVHHIspg/?mount_node_token=Wcsbd5zHvo6oqfxd1HXuo6T2sjb&mount_point=docx_image" data-width="1280" data-height="552" data-lark-image-uri="drivetoken://MFtBbw31hoB0OExkAcSuVHHIspg" data-lark-image-width="1280" data-lark-image-height="552" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-FMdHdp53kotHj9xjalbunkOisqb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-R4Zsdx5lJoeMfVxvBu2ueBo8sWd"><strong>5. Tips for Preparing Your Documents</strong></h2><div class="ace-line ace-line old-record-id-V2qDdKOA5oAtYlxQ064uZhtKslc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ItBJdiMy6ozErnxwHz0u8fR8sI9"><span style="font-size: 16px;">When preparing the documents above, please keep the following points in mind:</span></div><div class="ace-line ace-line old-record-id-GSIJdrFPVo56t1xwgEBuTkCWsAx"><span style="font-size: 16px;">1. All documents must be clear and legible. When scanning or taking photos, make sure there is sufficient lighting and that the image is stable. </span></div><div class="ace-line ace-line old-record-id-XUu3dvs57onOUOxjGxQu2qe4sdc"><span style="font-size: 16px;">2. Documents that are not in English must be accompanied by a certified English translation. </span></div><div class="ace-line ace-line old-record-id-QxvXdO8ACo8l7yx7Ufsue33MsZc"><span style="font-size: 16px;">3. It is recommended that you organize all documents by category in advance so you can complete the upload process more efficiently.</span></div><div class="ace-line ace-line old-record-id-IVxkdJrRcodJUKxq9vLuHFHYsQc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FN9zdV58xotPmIxjstXuZv4csOc"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-XetRdM8gVou2kex22sru0DI0s0b" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li><li class="ace-line ace-line old-record-id-Db2Ydxao6okIWTxw4kLuvnzkssh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-institutional-verification-faq-334314387396278272" data-lark-is-custom="true" style="font-size: 16px;">MEXC Institutional Verification FAQ</a></div></li><li class="ace-line ace-line old-record-id-MVztdFPbIoljePx66UxusbJisxb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-KQEKd8QysonhqAx81aBuIkj7svb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-VImudTGDnov87BxywVFu3VQrs6g" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li></ul></div>
Why is KYC Verification Necessary?
<div data-page-id="XG9idruLMofwQ2xoNf6uC11Bs2e" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-Rfh5d1vT8oNaWexIQSBu4y3hsPh"><strong>1. What Is KYC Verification?</strong></h2><div class="ace-line ace-line old-record-id-DLNRdXv9povF9XxTsYquaQJusGc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RTUrdNV05oyZKYxTmE2uK2xyshe"><span style="font-size: 16px;">KYC (Know Your Customer) Verification refers to the process of verifying a user's identity. Completing KYC helps protect your account and assets and effectively reduces risks related to fraud, corruption, and anti-money laundering. In addition, if you accidentally lose your account password or security credentials, your verified KYC information can help you recover access to your account more efficiently.</span></div><div class="ace-line ace-line old-record-id-CYHpd8PrCoZ9zpx723IuvXrUs2b"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HxGvdr6bNoM4bUxaRDYuYCxns4c"><strong>2. Why Is KYC Verification Necessary?</strong></h2><div class="ace-line ace-line old-record-id-J0gsdiXC5oo7dtxnHgWuGgCCsYf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GuhMd9BnRoQxcNxIfvTuJIBUsOd"><span style="font-size: 16px;">Users are required to complete KYC verification to access products and services on MEXC. Completing KYC unlocks a smoother and more secure trading experience:</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-LgGPd6lPjolxgFxN73GuWFRssVb" data-list="bullet"><div><span style="font-size: 16px;">Stronger protection for your account and assets</span></div></li><li class="ace-line ace-line old-record-id-SBIEdaXOMoynPRxHmMDu7565sNd" data-list="bullet"><div><span style="font-size: 16px;">Access to core trading features</span></div></li><li class="ace-line ace-line old-record-id-N0wedxqk3oNu1ixyAlduYPbIsRd" data-list="bullet"><div><span style="font-size: 16px;">Participation in platform events and campaigns</span></div></li></ul><div class="ace-line ace-line old-record-id-BwWTdH2iuoXXyFxX1CFuKyEDsJx"> <span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-HRe9dFXTNoaDq9x4ZKduCVYrs5c"><strong>3. Types of KYC Verification</strong></h2><div class="ace-line ace-line old-record-id-I9COdgYdwoFRcOx5M8MucJCbsnh"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="224;120;292;176" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="224"><col width="120"><col width="292"><col width="176"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Ig4odiN5HorKctxP3J0ubrGzsRg"><strong style="font-size: 16px;">Type</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OHBzdR2HWoG9fUxN5Xou7w4csJz"><strong style="font-size: 16px;">Level</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SnPodg6eooX2CbxY9bhuKHgqsjg"><strong style="font-size: 16px;">Required Information</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-W9TpdLxf1oLmV9xtyOGuVMSyslc"><strong style="font-size: 16px;">Verification Method</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="2" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UQ5jdAuj5oPS9hxo5sbujND3sNh"><span style="font-size: 16px;">Individual KYC Verification</span></div><div class="ace-line ace-line old-record-id-MpkfdWPDoowzqdxfHN8uwB9MsLe"><span style="font-size: 16px;">(ID Card, Driver's License, Passport, Residence Permit)</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-UEnOdWd2UoNAaLxGWOaulfWmsEd"><span style="font-size: 16px;">Primary KYC Verification</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-FooKdxykWoUGyuxi4ReuO5PIswf"><span style="font-size: 16px;">Manual Selection: Nationality, Document Type</span></div><div class="ace-line ace-line old-record-id-VB7xd08xCo9lwKxvoxTurzdAsrg"><span style="font-size: 16px;">Take/upload a photo of the document</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Jwj6dnHPLofhqexlFyMu4rWPszf"><span style="font-size: 16px;">Web, App</span></div><div class="ace-line ace-line old-record-id-L0CrdNGmco8AAuxjIJVuBrHisiF"><span style="font-size: 16px;"><br></span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AOqzdgheBoNm2BxrZwWuB9DAsnf"><span style="font-size: 16px;">Advanced KYC Verification</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-Q7qPdT3GsoFrQ8xmGhTufgpbsJf"><span style="font-size: 16px;">Manual Selection: Nationality, Document Type</span></div><div class="ace-line ace-line old-record-id-RlkZdTNhHo2eMCxkPcpujhACseC"><span style="font-size: 16px;">Take/upload a photo of the document and complete facial recognition</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Q8addak46ouvglxKEWruSdVJsSc"><span style="font-size: 16px;">Web, App</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-TAYpd5VHIof4UZxqb3vuwz8Ys8g"><span style="font-size: 16px;">Additional Verification</span></div><div class="ace-line ace-line old-record-id-Sh5TdRCtAoGSFLxCDKkutFG7slc"><span style="font-size: 16px;"><br></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-TmKwdNdnLoPjPVxB8BquSqnjsyg"><span style="font-size: 16px;">Address Verification</span></div><div class="ace-line ace-line old-record-id-EiCdd24rHoMeCRxMg97uyzGgs1d"><span style="font-size: 16px;"><br></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-DxxZdaKJYoRJfCxA7Jtujut6sZg"><span style="font-size: 16px;">Provide a valid proof of your current residential address (must be within the last 3 months)</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BaLndaNJeo0fQfxfuVVuUUFOseg"><span style="font-size: 16px;">Web Only</span></div><div class="ace-line ace-line old-record-id-PiUCd9KEeo3s6zx9WZuuw35Jscd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GDjrdVIujopWeyxVipGutQcbszd"><span style="font-size: 16px;"><br></span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-E3RxdFXIeoxOaJxSMXGuW67qsSe"><span style="font-size: 16px;">Institutional Verification</span></div><div class="ace-line ace-line old-record-id-Voq5dpeX0oRzlZxyowhuOiiSseb"><span style="font-size: 16px;"><br></span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BDdVdBTxuogSsTxqt45ultcpsUd"><span style="font-size: 16px;">-</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:left" class="ace-line ace-line old-record-id-QYFidXSreownyAxDrzAuNui7s6J"><span style="font-size: 16px;">Submit corporate information, including company registration details and board authorization documents</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-RIiKdf50CotoM9xhQCIuMsbEsCg"><span style="font-size: 16px;">Web Only</span></div></td></tr></tbody></table></div><div class="heading-2 ace-line old-record-id-HHFsd7GQro6Uvvxkd8Su5q3ksGh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-J1m5dHBqHoaYHJxhT63uLbQCsQb"><strong>4. Who Can Participate in KYC?</strong></h2><div class="ace-line ace-line old-record-id-GufbdxwkPoE4NLxFXeOuiUaasCf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FsqTdcotqopXFSxmuyRuVoxIsLe"><span style="font-size: 16px;">Users from countries or regions not restricted by MEXC are eligible to submit KYC verification. Restricted countries or regions are listed in the <a data-lark-is-custom="true" href="https://www.mexc.com/terms">User Agreement</a>. If you experience any issues during the KYC process, contact online Customer Service or submit a <a data-lark-is-custom="true" href="https://www.mexc.com/support/requests">support ticket</a> for assistance.</span></div><div class="ace-line ace-line old-record-id-FtEMd0zFSoplwbx7fr1uLOJXsTe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-LCO6dNALBo7jxUxzpd2uw3hGseg"><strong style="font-size: 16px;">Recommended Reading:</strong></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QCyodX00bojJldxZr7uuXmT4s0c" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-RGSgdERG5opFE1x4ZVouMpkusoe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-B4PAdYzpaoU13mx3LcLux6YmsZg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-QLzadyqHko2XcUx4GfyuC0GzsAr" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-XnEMd4PymoFp16xuOYZuo9ans5b"><span style="font-size: 16px;"><br></span></div></div>