Why Did My KYC Verification Fail?lg...
<div data-page-id="YUvDddXRdokgaUxyWkkuB7RusXb" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-doxusf84SKJI6mUf5XstabcFpWd"><span style="font-size: 16px;">When completing identity verification (KYC) on the MEXC platform, some users may encounter verification failure. This article will help you understand how to check your verification result, identify the reason for failure, and complete re-verification smoothly.</span></div><div class="ace-line ace-line old-record-id-doxusg7wDYoGP8DBEKOgngZZIJB"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusg7e3Back7zeGihfPuhXRWe"><strong>1. How to Check Your KYC Verification Result</strong></h2><div class="ace-line ace-line old-record-id-doxusSy3xisU68lTXqBtkGDPCcc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus5plwXN1gXhfbr8Sd2iKJBh"><span style="font-size: 16px;">After you submit your KYC verification, MEXC will send the verification result to you by email. You can check the review status in either of the following two ways:</span></div><div class="ace-line ace-line old-record-id-LDCXdiqTworWGCxJp7Nu4Lbfs3e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RtkfdmBX7oICG4x3QQjuwHqhsLY"><span style="font-size: 16px;">Method 1: Check the email notification</span></div><div class="ace-line ace-line old-record-id-AdfjdFzW2oPRYuxtE8Ru4qyGs7g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NprWdC1tjoXMYvxnkGLu9GWVsnd"><span style="font-size: 16px;">Log in to the email address you used to register your MEXC account and look for the verification result email from MEXC. The email will explain the specific reason why the review was not approved.</span></div><div class="ace-line ace-line old-record-id-doxus8Zmma2ZoKTds39xtgpfepe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"bbeabde2-77d5-4d94-bafc-55142bc3aa43","height":1360,"width":1298,"currHeight":1360,"currWidth":1298,"natrualHeight":1360,"natrualWidth":1298,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FVoszbEv0XoUhdax0CcXu1qRhsbo%2F%3Fpreview_type%3D16","file_token":"VoszbEv0XoUhdax0CcXu1qRhsbo","image_type":"image/png","size":344632,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxuseLRghCmFXofwj1E6yK70zb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121046493uZZ5U9Hl07vvt4.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJWb3N6YkV2MFhvVWhkYXgwQ2NYdTFxUmhzYm8iLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNlTFJnaENtRlhvZndqMUU2eUs3MHpiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Wb3N6YkV2MFhvVWhkYXgwQ2NYdTFxUmhzYm8vP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/VoszbEv0XoUhdax0CcXu1qRhsbo/?mount_node_token=doxuseLRghCmFXofwj1E6yK70zb&mount_point=docx_image" data-width="1298" data-height="1360" data-lark-image-uri="drivetoken://VoszbEv0XoUhdax0CcXu1qRhsbo" data-lark-image-width="1298" data-lark-image-height="1360" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 500px;"></div><div class="ace-line ace-line old-record-id-doxusO1ozH6Pm8fmlEVDOcaNEFg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxus4WaVWGlVYlI57Qzhhborlf"><strong style="font-size: 16px;">Method 2: Check the verification page on the platform</strong></div><div class="ace-line ace-line old-record-id-doxus8DeRhiWkbvykXslxzQJYxb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Jn4UdVIRdojLB1xmn4Huqlyes8c"><span style="font-size: 16px;">Log in to the <a data-lark-is-custom="true" href="https://www.mexc.com/">MEXC</a> platform directly and visit the <a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth">identification page</a> to view your current KYC verification status and the reason for failure.</span></div><div class="ace-line ace-line old-record-id-doxus2fOrgSn86DkTGaNXuMDjjb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8532fd6b-58ae-4208-a5f8-d5f7266187ac","height":1092,"width":2932,"currHeight":1092,"currWidth":2932,"natrualHeight":1092,"natrualWidth":2932,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FWp7dbCUnMoCMsJxX9AfufL0bsld%2F%3Fpreview_type%3D16","file_token":"Wp7dbCUnMoCMsJxX9AfufL0bsld","image_type":"image/png","size":669945,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusRzZbY06yFQvu6J2JDlR7vb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121045617oaOrL4PVOeLrD2.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJZVXZEZGRYUmRva2dhVXh5V2trdUI3UnVzWGIiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc2MDM5NDAzMDI5NjA3MjU0MjkiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiV3A3ZGJDVW5Nb0NNc0p4WDlBZnVmTDBic2xkIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo2Njk5NDUsInNjYWxlIjoxLCJ3aWR0aCI6MjkzMiwiaGVpZ2h0IjoxMDkyLCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6e319" data-suite="eyJmaWxlVG9rZW4iOiJXcDdkYkNVbk1vQ01zSnhYOUFmdWZMMGJzbGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNSelpiWTA2eUZRdnU2SjJKRGxSN3ZiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9XcDdkYkNVbk1vQ01zSnhYOUFmdWZMMGJzbGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Wp7dbCUnMoCMsJxX9AfufL0bsld/?mount_node_token=doxusRzZbY06yFQvu6J2JDlR7vb&mount_point=docx_image" data-width="2932" data-height="1092" data-lark-image-uri="drivetoken://Wp7dbCUnMoCMsJxX9AfufL0bsld" data-lark-image-width="2932" data-lark-image-height="1092" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusoVmjq9TPGNO0tn1iMKoyZb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxusfMPAzIRZjQE2ziiciLaHCf"><strong>2. Common Reasons for KYC Verification Failure</strong></h2><div class="ace-line ace-line old-record-id-doxusMZQBl11VzUZ6jBWwnBG40g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KZbmdvUU0oqgcmxmoIZusdPesXg"><span style="font-size: 16px;">KYC verification usually fails for the following reasons:</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-NUEudWo7Bo3Z7zxJn2iukEe8sMc" data-list="bullet"><div><span style="font-size: 16px;">The document photo is blurry or the information cannot be recognized</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Odq7dC36uoFX2ZxwA65uLD5usWd" data-list="bullet"><div><span style="font-size: 16px;">The document information is incomplete, such as the name or document number being blocked</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-LYiTddwxRo50KqxKZmou9VV1sUf" data-list="bullet"><div><span style="font-size: 16px;">The document has expired or is no longer valid</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-EO3VddY6BochzPxHhWuuohrTsvf" data-list="bullet"><div><span style="font-size: 16px;">The number of accounts linked to this document has reached the limit</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-R4KOduSXAoJJUMx9zRbuxWwSs7r" data-list="bullet"><div><span style="font-size: 16px;">A screenshot or copy was uploaded instead of a photo of the original document</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-MEUEdJy34odgSMxtICbugYdHsne" data-list="bullet"><div><span style="font-size: 16px;">The information submitted for basic verification and advanced verification is inconsistent</span></div></li></ul><div class="ace-line ace-line old-record-id-doxusHdZO3a25vtF249h7NGg9oO"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DnyVdSRbvoO6h0xvz7juxdyqsJd"><span style="font-size: 16px;">For a more detailed analysis of failure reasons and corresponding solutions, please refer to <a data-lark-is-custom="true" href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664">Common Questions About KYC Verification.</a></span></div><div class="ace-line ace-line old-record-id-HGh6dRxUUoths4xOcH6u6PrZs1e"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus7M2vqd42bpK3KvFwg36lOg"><strong>3. How to Resubmit KYC Verification</strong></h2><div class="ace-line ace-line old-record-id-doxusmuisbvm9MBfRruBmyCRVid"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M6Q6dAmPRoSO6yxLxJvuugjws1c"><span style="font-size: 16px;">Before submitting your verification again, please carefully review the reason for failure and prepare a compliant document. At the same time, please make sure your device camera is working properly and take the photo in a well-lit environment.</span></div><div class="ace-line ace-line old-record-id-doxusD2B3G2HsBIWKB5CXchIjmf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxustURQb47ommG2EpdIhfQk0f"><strong style="font-size: 16px;">Steps on Web:</strong></div><div class="ace-line ace-line old-record-id-doxusSoJlenNTZGWyGxglOBlp3m"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuscM3N4PvQxmccK0hiWgIyHc"><span style="font-size: 16px;">Click the <strong>Profile</strong> icon on the official website page → select <strong><a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth">Identification</a></strong> → follow the on-screen instructions to complete the verification process.</span></div><div style="text-align:left" class="ace-line ace-line old-record-id-doxusUlTLy5iEO6jSknrDgBtsIg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxusps0uVJXtNne1rSd0Fu2gch"><span style="font-size: 16px;"> *BTN-<strong>Go to KYC Verification</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/user/id-auth">https://www.mexc.com/user/id-auth</a>*</span></div><div class="ace-line ace-line old-record-id-doxus1yEhN3AgIRiXwEl3pVhOxe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"28f9e6de-431f-4830-8e67-1430f914ec35","height":1422,"width":2938,"currHeight":1422,"currWidth":2938,"natrualHeight":1422,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FGe41bbDXYoVMDQx9QzRuBlKtsad%2F%3Fpreview_type%3D16","file_token":"Ge41bbDXYoVMDQx9QzRuBlKtsad","image_type":"image/png","size":749494,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusmxYUdHCuyhYZUz3yeNLQ4g"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202603281210458327Vj0mHqfNJBZCE.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJHZTQxYmJEWFlvVk1EUXg5UXpSdUJsS3RzYWQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNteFlVZEhDdXloWVpVejN5ZU5MUTRnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9HZTQxYmJEWFlvVk1EUXg5UXpSdUJsS3RzYWQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Ge41bbDXYoVMDQx9QzRuBlKtsad/?mount_node_token=doxusmxYUdHCuyhYZUz3yeNLQ4g&mount_point=docx_image" data-width="2938" data-height="1422" data-lark-image-uri="drivetoken://Ge41bbDXYoVMDQx9QzRuBlKtsad" data-lark-image-width="2938" data-lark-image-height="1422" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-CeXWdZYf4oThobxtCpVuuHP1sHf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Pn0GdpWBtooZKdxLFZlu9Rl7sSe"><strong style="font-size: 16px;">Steps on App:</strong></div><div class="ace-line ace-line old-record-id-Yay9dz2UoouBs3xLvU8udoposCc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-THp4dUbyDoP7rYxsm5vuw1ONsSe"><span style="font-size: 16px;">Tap <strong>Profile</strong> on the homepage → select <strong>Complete </strong><strong>KYC</strong> → tap <strong>Verify</strong> or <strong>Re-verify</strong> → follow the on-screen instructions to complete the verification process.</span></div><div class="ace-line ace-line old-record-id-doxus9tKMQbL4U7GD4nkf7zYz3d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"2368fb92-757e-4466-8ce1-ab16fdc1fc44","height":665,"width":1280,"currHeight":665,"currWidth":1280,"natrualHeight":665,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FIjF6bp3vhoZoKcxT9HCusXFJs2f%2F%3Fpreview_type%3D16","file_token":"IjF6bp3vhoZoKcxT9HCusXFJs2f","image_type":"image/png","size":362224,"comments":[]}]}" class="image-uploaded gallery old-record-id-doxusOvy3DocbeXTTrGFep1F28b"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260328121045565OJQU9iMTH0xNRb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJJakY2YnAzdmhvWm9LY3hUOUhDdXNYRkpzMmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiZG94dXNPdnkzRG9jYmVYVFRyR0ZlcDFGMjhiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9JakY2YnAzdmhvWm9LY3hUOUhDdXNYRkpzMmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/IjF6bp3vhoZoKcxT9HCusXFJs2f/?mount_node_token=doxusOvy3DocbeXTTrGFep1F28b&mount_point=docx_image" data-width="1280" data-height="665" data-lark-image-uri="drivetoken://IjF6bp3vhoZoKcxT9HCusXFJs2f" data-lark-image-width="1280" data-lark-image-height="665" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px; width: 750px;"></div><div class="ace-line ace-line old-record-id-doxusKhd5jz0Wjz2aGNeI2iiZcd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-doxus1TIF8UJouKfQV1wPZlEKdi"><strong>4. Need Help? Contact Customer Support</strong></h2><div class="ace-line ace-line old-record-id-XzjNd0l1WoLHZvx6thCu6rBSsSg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PGWsdBrDYo8jJCxklQDuEzzIsRo"><span style="font-size: 16px;">If you still cannot complete KYC verification after trying the methods above, we recommend contacting MEXC online customer support or <a data-lark-is-custom="true" href="https://www.mexc.com/support/requests">submitting a support ticket</a>. The support team will provide one-on-one guidance to help you resolve the specific issues encountered during the verification process.</span></div><div class="ace-line ace-line old-record-id-doxuskEwcl3bawREImfck2winOh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-doxuspeoYMkqFyBtyIIwnYCfYih"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZRaMdN5znoBe1TxxnnruMkl1sxH"><span style="font-size: 16px;">Recommended Reading:</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-POKtdmS6DoHz5MxDeeKu8lVasSa" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/why-is-kyc-verification-necessary-17827791519717" style="font-size: 16px;">Why is KYC Verification Necessary?</a></div></li><li class="ace-line ace-line old-record-id-We5ZdOKwsoZgadxXZE2u5KYDsWb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-primary-kyc-verification-17827791519718" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Primary KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-QTuAdfqbco90BAxNMTfufOAosvc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-advanced-kyc-verification-360041069032" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Advanced KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-ZMtKdOFqvomSoExEqXHuqRZOsTh" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-questions-about-kyc-verification-17827791529664" data-lark-is-custom="true" style="font-size: 16px;">Common Questions About KYC Verification</a></div></li><li class="ace-line ace-line old-record-id-Od7UdDS4SozBB4xv9XkusMX1ssc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-complete-institutional-verification-17827791529779" data-lark-is-custom="true" style="font-size: 16px;">How to Complete Institutional Verification</a></div></li></ul><div class="ace-line ace-line old-record-id-AoRgdh84CobFwFx9cEQuSpcKsUe"><br></div></div>lg...
